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Your call is important to us. Please listen to the menu options so we can connect you with the relevant department. Please press 1 for general inquiries, 2 for sales, and 3 for technical or support. Good morning.\n\nAlex speaking. He's out of the office today. So where do you say you're calling from? Okay. Sure.\n\nHe is in and out of the office and meetings and client sites, so it might be hard to catch. Email is the best. It and, yeah, he just may not be immediately available. Yep. Yeah.\n\nNo worries. You too. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Nevada Solutions.","start":0.24,"end":1.86,"sentiment":"neutral","sentiment_score":0.11930964514613152},{"text":"Your call is important to us.","start":2.96,"end":4.9,"sentiment":"neutral","sentiment_score":0.0630014706403017},{"text":"Please listen to the menu options so we can connect you with the relevant department.","start":5.68,"end":9.94,"sentiment":"neutral","sentiment_score":0.06312735055883725},{"text":"Please press 1 for general inquiries, 2 for sales, and 3 for technical or support.","start":10.96,"end":16.635,"sentiment":"neutral","sentiment_score":0.022698338081439336},{"text":"Good morning.","start":39.21,"end":39.87,"sentiment":"neutral","sentiment_score":0.21521221101284027}],"sentiment":"neutral","sentiment_score":0.0612632656203849,"num_words":42,"start":0.24,"end":39.87},{"sentences":[{"text":"Alex speaking.","start":40.489998,"end":41.47,"sentiment":"neutral","sentiment_score":0.08383700251579285},{"text":"He's out of the office today.","start":52.825,"end":54.525,"sentiment":"neutral","sentiment_score":-0.006216040191551049},{"text":"So where do you say you're calling from?","start":55.48,"end":57.1,"sentiment":"neutral","sentiment_score":-0.005869793676538393},{"text":"Okay.","start":66.52,"end":67.02,"sentiment":"neutral","sentiment_score":-0.05465875566005707},{"text":"Sure.","start":73.564995,"end":74.064995,"sentiment":"neutral","sentiment_score":-0.05291057378053665}],"sentiment":"neutral","sentiment_score":-0.0013416619428123038,"num_words":18,"start":40.489998,"end":74.064995},{"sentences":[{"text":"He is in and out of the office and meetings and client sites, so it might be hard to catch.","start":75.485,"end":80.924995,"sentiment":"neutral","sentiment_score":-0.10008694119751453},{"text":"Email is the best.","start":80.924995,"end":82.145,"sentiment":"neutral","sentiment_score":-0.12899142876267433},{"text":"It and, yeah, he just may not be immediately available.","start":83.54,"end":86.2,"sentiment":"neutral","sentiment_score":-0.11068110167980194},{"text":"Yep.","start":86.74,"end":87.24,"sentiment":"neutral","sentiment_score":-0.002687252592295408},{"text":"Yeah.","start":96.838875,"end":97.158875,"sentiment":"neutral","sentiment_score":0.1471152901649475}],"sentiment":"neutral","sentiment_score":-0.09666909772850987,"num_words":36,"start":75.485,"end":97.158875},{"sentences":[{"text":"No worries.","start":97.158875,"end":97.63888,"sentiment":"neutral","sentiment_score":0.16333425045013428},{"text":"You too.","start":97.63888,"end":98.298874,"sentiment":"neutral","sentiment_score":0.14722713083028793},{"text":"Bye bye.","start":99.63888,"end":100.198875,"sentiment":"neutral","sentiment_score":0.10121278092265128},{"text":"Bye.","start":100.198875,"end":100.698875,"sentiment":"neutral","sentiment_score":0.04987311363220215}],"sentiment":"neutral","sentiment_score":0.1247744911483356,"num_words":7,"start":97.158875,"end":100.698875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Nevada Solutions. Your call is important to us. Please listen to the menu options so we can connect you with the relevant department. Please press 1 for general inquiries, 2 for sales, and 3 for technical or support. Good morning.\n\nAlex speaking.\n\nChannel 0: Oh, hi, Howard. Good day to you. My my name is Andrew, and I was actually trying to get ahold of Reynaldo.\n\nChannel 1: He's out of the office today. So where do you say\n\nChannel 0: Oh,\n\nChannel 1: you're\n\nChannel 0: yes.\n\nChannel 1: calling from?\n\nChannel 0: Oh, yeah. Andrew from Vigilance AI. We're trying to follow-up on him on an email. And, yeah, I\n\nChannel 1: Okay.\n\nChannel 0: was I was trying to call him, but he wasn't answering. So I tried this number. So\n\nChannel 1: Sure. He is in and out of the office and meetings\n\nChannel 0: yeah.\n\nChannel 1: and client sites, so it might be hard to catch. Email is the best. It and, yeah, he just may not be immediately available. Yep.\n\nChannel 0: It's okay. Yeah. I I actually think that that's the reason why he didn't answer, but I just wanted to check. But thank you, Robert. You have a great day, mate.\n\nTake care.\n\nChannel 1: Yeah. No worries. You too.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Nevada Solutions.","start":0.24,"end":1.86,"sentiment":"neutral","sentiment_score":0.11930964514613152},{"text":"Your call is important to us.","start":2.96,"end":4.9,"sentiment":"neutral","sentiment_score":0.0630014706403017},{"text":"Please listen to the menu options so we can connect you with the relevant department.","start":5.68,"end":9.94,"sentiment":"neutral","sentiment_score":0.06312735055883725},{"text":"Please press 1 for general inquiries, 2 for sales, and 3 for technical or support.","start":10.96,"end":16.635,"sentiment":"neutral","sentiment_score":0.022698338081439336},{"text":"Good morning.","start":39.21,"end":39.87,"sentiment":"neutral","sentiment_score":0.21521221101284027}],"sentiment":"neutral","sentiment_score":0.0612632656203849,"channel":1,"num_words":42,"start":0.24,"end":39.87},{"sentences":[{"text":"Alex speaking.","start":40.489998,"end":41.47,"sentiment":"neutral","sentiment_score":0.08383700251579285}],"sentiment":"neutral","sentiment_score":0.08383700251579285,"channel":1,"num_words":2,"start":40.489998,"end":41.47},{"sentences":[{"text":"Oh, hi, Howard.","start":42.205,"end":43.265,"sentiment":"neutral","sentiment_score":0.17814820011456808},{"text":"Good day to you.","start":43.405,"end":44.125,"sentiment":"positive","sentiment_score":0.4201681688427925},{"text":"My my name is Andrew, and I was actually trying to get ahold of Reynaldo.","start":44.125,"end":50.785,"sentiment":"neutral","sentiment_score":0.06567821577191353}],"sentiment":"neutral","sentiment_score":0.14546775055879896,"channel":0,"num_words":22,"start":42.205,"end":50.785},{"sentences":[{"text":"He's out of the office today.","start":52.825,"end":54.525,"sentiment":"neutral","sentiment_score":-0.006216040191551049},{"text":"So where do you 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from?","start":56.28,"end":57.1,"sentiment":"neutral","sentiment_score":-0.002006411086767912}],"sentiment":"neutral","sentiment_score":-0.002006411086767912,"channel":1,"num_words":2,"start":56.28,"end":57.1},{"sentences":[{"text":"Oh, yeah.","start":58.190002,"end":58.75,"sentiment":"neutral","sentiment_score":-0.004919970873743296},{"text":"Andrew from Vigilance AI.","start":59.230003,"end":61.09,"sentiment":"neutral","sentiment_score":0.003229290014132857},{"text":"We're trying to follow-up on him on an email.","start":61.550003,"end":64.21001,"sentiment":"neutral","sentiment_score":-0.02253528084192011},{"text":"And, yeah, I","start":65.924995,"end":66.585,"sentiment":"neutral","sentiment_score":-0.04691464081406593}],"sentiment":"neutral","sentiment_score":-0.018915790650579665,"channel":0,"num_words":18,"start":58.190002,"end":66.585},{"sentences":[{"text":"Okay.","start":66.52,"end":67.02,"sentiment":"neutral","sentiment_score":-0.05465875566005707}],"sentiment":"neutral","sentiment_score":-0.05465875566005707,"channel":1,"num_words":1,"start":66.52,"end":67.02},{"sentences":[{"text":"was I was trying to call him, but he wasn't answering.","start":67.524994,"end":71.284996,"sentiment":"neutral","sentiment_score":-0.1103306466882879},{"text":"So I tried this number.","start":71.284996,"end":72.665,"sentiment":"neutral","sentiment_score":-0.10875521749258041},{"text":"So","start":73.365,"end":73.865,"sentiment":"neutral","sentiment_score":-0.04753659665584564}],"sentiment":"neutral","sentiment_score":-0.10617351751117145,"channel":0,"num_words":17,"start":67.524994,"end":73.865},{"sentences":[{"text":"Sure.","start":73.564995,"end":74.064995,"sentiment":"neutral","sentiment_score":-0.05291057378053665},{"text":"He is in and out of the office and meetings","start":75.485,"end":78.604996,"sentiment":"neutral","sentiment_score":-0.07878838032484055}],"sentiment":"neutral","sentiment_score":-0.07643585245717656,"channel":1,"num_words":11,"start":73.564995,"end":78.604996},{"sentences":[{"text":"yeah.","start":78.244995,"end":78.744995,"sentiment":"neutral","sentiment_score":-0.07985326647758484}],"sentiment":"neutral","sentiment_score":-0.07985326647758484,"channel":0,"num_words":1,"start":78.244995,"end":78.744995},{"sentences":[{"text":"and client sites, so it might be hard to catch.","start":78.604996,"end":80.924995,"sentiment":"neutral","sentiment_score":-0.12138550207018853},{"text":"Email is the best.","start":80.924995,"end":82.145,"sentiment":"neutral","sentiment_score":-0.12899142876267433},{"text":"It and, yeah, he just may not be immediately available.","start":83.54,"end":86.2,"sentiment":"neutral","sentiment_score":-0.11068110167980194},{"text":"Yep.","start":86.74,"end":87.24,"sentiment":"neutral","sentiment_score":-0.002687252592295408}],"sentiment":"neutral","sentiment_score":-0.1135727602057159,"channel":1,"num_words":25,"start":78.604996,"end":87.24},{"sentences":[{"text":"It's okay.","start":87.09,"end":87.829994,"sentiment":"neutral","sentiment_score":0.04759276658296585},{"text":"Yeah.","start":87.96999,"end":88.45,"sentiment":"neutral","sentiment_score":0.0393323078751564},{"text":"I I actually think that that's the reason why he didn't answer, but I just wanted to check.","start":88.45,"end":93.518875,"sentiment":"neutral","sentiment_score":-0.0941435932699177},{"text":"But thank you, Robert.","start":94.39887,"end":95.27888,"sentiment":"neutral","sentiment_score":0.29163735918700695},{"text":"You have a great day, mate.","start":95.27888,"end":96.478874,"sentiment":"positive","sentiment_score":0.6149418751398722}],"sentiment":"neutral","sentiment_score":0.10632689837967196,"channel":0,"num_words":31,"start":87.09,"end":96.478874},{"sentences":[{"text":"Take care.","start":96.478874,"end":97.21887,"sentiment":"positive","sentiment_score":0.4333285689353943}],"sentiment":"positive","sentiment_score":0.4333285689353943,"channel":0,"num_words":2,"start":96.478874,"end":97.21887},{"sentences":[{"text":"Yeah.","start":96.838875,"end":97.158875,"sentiment":"neutral","sentiment_score":0.1471152901649475},{"text":"No worries.","start":97.158875,"end":97.63888,"sentiment":"neutral","sentiment_score":0.16333425045013428},{"text":"You too.","start":97.63888,"end":98.298874,"sentiment":"neutral","sentiment_score":0.14722713083028793}],"sentiment":"neutral","sentiment_score":0.15364761054515838,"channel":1,"num_words":5,"start":96.838875,"end":98.298874},{"sentences":[{"text":"Bye bye.","start":98.95888,"end":99.61887,"sentiment":"neutral","sentiment_score":0.13814300298690796}],"sentiment":"neutral","sentiment_score":0.13814300298690796,"channel":0,"num_words":2,"start":98.95888,"end":99.61887},{"sentences":[{"text":"Bye bye.","start":99.63888,"end":100.198875,"sentiment":"neutral","sentiment_score":0.10121278092265128},{"text":"Bye.","start":100.198875,"end":100.698875,"sentiment":"neutral","sentiment_score":0.04987311363220215}],"sentiment":"neutral","sentiment_score":0.08409955849250157,"channel":1,"num_words":3,"start":99.63888,"end":100.698875}]},"summary":{"result":"success","short":"An agent from Credit Solutions is trying to get in touch with Reyzik, but he is out of the office. The agent suggests emailing instead and thanks Robert for his help. The call ends with the agent thanking Robert and saying goodbye."},"intents":{"segments":[{"text":"Your call is important to us. Please listen to the menu options so we can connect you with the relevant department. Please press 1 for general inquiries, 2 for sales, and 3 for technical or support. Good morning.","start_word":4,"end_word":41,"intents":[{"intent":"Connect with departments","confidence_score":0.060978364}]},{"text":"calling from? Oh, yeah.","start_word":80,"end_word":83,"intents":[{"intent":"Verify message","confidence_score":0.000033966353}]},{"text":"We're trying to follow-up on him on an email.","start_word":88,"end_word":96,"intents":[{"intent":"Follow-up on reynaldo","confidence_score":0.4823133}]},{"text":"Yep.","start_word":154,"end_word":154,"intents":[{"intent":"Confirm availability","confidence_score":0.014615844}]},{"text":"No worries. You too. Bye bye. Bye bye. Bye.","start_word":189,"end_word":197,"intents":[{"intent":"End conversation","confidence_score":0.5348927}]}]},"sentiments":{"segments":[{"text":"Welcome to Nevada Solutions. Your call is important to us. Please listen to the menu options so we can connect you with the relevant department. Please press 1 for general inquiries, 2 for sales, and 3 for technical or support. Good morning. Alex speaking. Oh, hi, Howard.","start_word":0,"end_word":46,"sentiment":"neutral","sentiment_score":0.07519357651472092},{"text":"Good day to you.","start_word":47,"end_word":50,"sentiment":"positive","sentiment_score":0.4094422459602356},{"text":"My my name is Andrew, and I was actually trying to get ahold of Reynaldo. He's out of the office today. So where do you say Oh, you're yes. calling from? Oh, yeah. Andrew from Vigilance AI. We're trying to follow-up on him on an email. And, yeah, I Okay. was I was trying to call him, but he wasn't answering. So I tried this number. So Sure. He is in and out of the office and meetings yeah. and client sites, so it might be hard to catch. Email is the best. It and, yeah, he just may not be immediately available. Yep. It's okay. Yeah. I I actually think that that's the reason why he didn't answer, but I just wanted to check. But thank you, Robert.","start_word":51,"end_word":179,"sentiment":"neutral","sentiment_score":-0.03712103888392448},{"text":"You have a great day, mate. Take care.","start_word":180,"end_word":187,"sentiment":"positive","sentiment_score":0.5750027298927307},{"text":"Yeah. No worries. You too. Bye bye. Bye bye. Bye.","start_word":188,"end_word":197,"sentiment":"neutral","sentiment_score":0.12414092570543288}],"average":{"sentiment":"neutral","sentiment_score":0.03312781807425973}}}}