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What the hell is a spicy Diabla? Yeah. Can you add veggies on it? I want all of it.\n\nI want extra large. Oh, wait. I forgot. I'm allergic to olives. I can only have one single olive on it.\n\nYou didn't get the size I wanted. A large. What sides and desserts do you have? Yeah. I want chicken wings, and I want, like, 72 of them.\n\nCan I get, actually 70? I want a third of them buffalo, a third of them plain, and a third of them barbecue. Can I get extra buffalo and extra barbecue on the side as well? Can I do a hot sauce and the dipping sauce on the side? Can you cook my wings well done?\n\nYeah. What desserts do you have again? Can I get a tiramisu on my Nutella pizza? Fine. I'll get five tiramisu and two Nutella pizza.\n\nNo strawberry. Actually, add one one of the Nutella pizzas I want strawberry on. Yeah. Can you add extra strawberries on my one of my Nutella pizzas? No.\n\nI'm good. Thanks. Extra cheese and mushrooms, please. Can you have someone call me back? (201) 803-1234.\n\nSam I m.","paragraphs":[{"sentences":[{"text":"What do you have?","start":12.4,"end":13.38,"sentiment":"neutral","sentiment_score":0.09498388133943081},{"text":"What the hell is a spicy Diabla?","start":29.77,"end":32.11,"sentiment":"neutral","sentiment_score":0.034041065988796096},{"text":"Yeah.","start":44.925003,"end":45.165,"sentiment":"neutral","sentiment_score":0.11729563772678377},{"text":"Can you add veggies on it?","start":45.165,"end":47.185,"sentiment":"neutral","sentiment_score":0.1551794484257698},{"text":"I want all of it.","start":58.82,"end":60.36,"sentiment":"positive","sentiment_score":0.41130857467651366}],"sentiment":"neutral","sentiment_score":0.16187557343231596,"num_words":23,"start":12.4,"end":60.36},{"sentences":[{"text":"I want extra large.","start":71.295,"end":72.674995,"sentiment":"neutral","sentiment_score":0.003072604537010193},{"text":"Oh, 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dipping sauce on the side?","start":204.29001,"end":208.15001,"sentiment":"neutral","sentiment_score":0.07420177356554912},{"text":"Can you cook my wings well done?","start":215.855,"end":218.19499,"sentiment":"neutral","sentiment_score":0.19208848476409912}],"sentiment":"neutral","sentiment_score":0.09721820056438446,"num_words":56,"start":154.28,"end":218.19499},{"sentences":[{"text":"Yeah.","start":234.76999,"end":235.09,"sentiment":"neutral","sentiment_score":0.10060977190732956},{"text":"What desserts do you have again?","start":235.09,"end":237.11,"sentiment":"neutral","sentiment_score":0.07934169098734856},{"text":"Can I get a tiramisu on my Nutella pizza?","start":245.555,"end":249.33499,"sentiment":"neutral","sentiment_score":0.05076249978608555},{"text":"Fine.","start":259.13,"end":259.45,"sentiment":"neutral","sentiment_score":0.17893341183662417},{"text":"I'll get five tiramisu and two Nutella 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Thanks for calling Pete's Pizzas. This is Wayne, your AI ordering assistant. What can I get cooking for you today? Sure thing. We've got pizzas, sides, drinks, and desserts. For pizzas, we have margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian, BBQ chicken, and spicy diabola. What sounds good to you? The spicy diabala is a hot and tasty pizza featuring hot salami and fresh chili. It's a house favorite for those who enjoy a bit of heat. Would you like to try one? Sure. We can add veggies to your spicy davala. Would you like mushrooms, capsicum, onion, olives, fresh tomato, or a combination of those? Great choice. Let's add mushrooms, capsicum, onion, olives, and fresh tomato to your spicy Diabola. What size would you like for that? Small, medium, or large? I'm sorry. We only offer small, medium, and large sizes for our pizzas. Would you like the large size instead? No worries. I'll make sure to add just one single olive to your spicy daivola. Would you like anything else with that? Apologies for that. Would you like a small, medium, or large spicy diavola with all the veggies and one single olive? Got it? A large spicy diavala with mushrooms, capsicum, onion, fresh tomato, and just one single olive. Anything else you'd like to add to your order? For sides, we have garlic bread, cheesy garlic bread, chicken wings, and Caesar salad. For desserts, we've got tiramisu and Nutella pizza. Would you like to add any of these to your order? That's quite the order for chicken wings. We can do them in batches of eight wings each. Just to confirm, you want 72 total. Correct? Sure thing. We'll split it into batches. 64 plain and six is another batch to make it a total of 70 chicken wings. Any specific style for them, plain, buffalo, or BBQ? Got it. So we'll do around 24 buffalo, 23 plain, and 23 BBQ wings. Does that sound good? Anything else I can add for you? We have a selection of hot sauce and garlic dipping sauce options for sides, but not specifically buffalo and BBQ. Would you like a hot sauce on the side instead? Absolutely. I'll add hot sauce and garlic dipping sauce on the side for your wings. Anything else you'd like? Sure thing. I'll note that you'd like your wings cooked well done. Are you still there? Anything else I can help with? For desserts, we have tiramisu and Nutella pizza. Would you like to add one of those to your order? I don't see that combination on our menu, but how about trying them separately? Would you like to add a tiramisu or a Nutella pizza? You got it. Five tiramisu and two Nutella pizzas with no strawberries. Anything else you'd like to add? Sure, sir. So one Nutella pizza with strawberries and one without. Great. Let me summarize what we have so far. One large spicy diabala with mushrooms, capsicum, onion, fresh tomato, and one single olive. 24 buffalo, 23 plain, and 23 BBQ chicken wings cooked well done with hot sauce and garlic dipping sauce on the side, five tiramisu. One Nutella pizza with strawberries and one without. Is there anything else you'd like to add? BBQ chicken wings cooked well done with hot sauce and garlic dipping sauce on the side. Five tiramisu, two Nutella pizzas, one with strawberries, and one without. Is that everything for you? Unfortunately, we don't have an option for extra strawberries, but I can make sure there are strawberries on your Nutella pizza. Is there anything else you'd like to add? It seems that I made a mistake. Capsicum, onion, and fresh tomato aren't listed as add ons for the spicy di bola. But here are some available modifiers, extra cheese, mushrooms, jalapenos, anchovies, and pineapple. Would you like any of these instead? Great choice. I'll add extra cheese and mushrooms to your spicy daivola. Just to confirm, your total comes to $1,073.50, but we can accept an order up to $500 at once. Would you like me to split this into separate orders or have a manager call you back? Are you still with me? Would you prefer to split the order or wait for a manager to call back? Of course. Could I please have your name and phone number so I can arrange a callback for you? And can I have your name, please? Please hold while I transfer you for further 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there. Thanks for calling Pete's Pizzas. This is Wayne, your AI ordering assistant. What can I get cooking for you today? Sure thing.\n\nWe've got pizzas, sides, drinks, and desserts. For pizzas, we have margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian, BBQ chicken, and spicy diabola. What sounds good to you? The spicy diabala is a hot and tasty pizza featuring hot salami and fresh chili. It's a house favorite for those who enjoy a bit of heat.\n\nWould you like to try one? Sure. We can add veggies to your spicy davala. Would you like mushrooms, capsicum, onion, olives, fresh tomato, or a combination of those? Great choice.\n\nLet's add mushrooms, capsicum, onion, olives, and fresh tomato to your spicy Diabola. What size would you like for that? Small, medium, or large? I'm sorry. We only offer small, medium, and large sizes for our pizzas.\n\nWould you like the large size instead? No worries. I'll make sure to add just one single olive to your spicy daivola. Would you like anything else with that? Apologies for that.\n\nWould you like a small, medium, or large spicy diavola with all the veggies and one single olive? Got it? A large spicy diavala with mushrooms, capsicum, onion, fresh tomato, and just one single olive. Anything else you'd like to add to your order? For sides, we have garlic bread, cheesy garlic bread, chicken wings, and Caesar salad.\n\nFor desserts, we've got tiramisu and Nutella pizza. Would you like to add any of these to your order? That's quite the order for chicken wings. We can do them in batches of eight wings each. Just to confirm, you want 72 total.\n\nCorrect? Sure thing. We'll split it into batches. 64 plain and six is another batch to make it a total of 70 chicken wings. Any specific style for them, plain, buffalo, or BBQ?\n\nGot it. So we'll do around 24 buffalo, 23 plain, and 23 BBQ wings. Does that sound good? Anything else I can add for you? We have a selection of hot sauce and garlic dipping sauce options for sides, but not specifically buffalo and BBQ.\n\nWould you like a hot sauce on the side instead? Absolutely. I'll add hot sauce and garlic dipping sauce on the side for your wings. Anything else you'd like? Sure thing.\n\nI'll note that you'd like your wings cooked well done. Are you still there? Anything else I can help with? For desserts, we have tiramisu and Nutella pizza. Would you like to add one of those to your order?\n\nI don't see that combination on our menu, but how about trying them separately? Would you like to add a tiramisu or a Nutella pizza? You got it. Five tiramisu and two Nutella pizzas with no strawberries. Anything else you'd like to add?\n\nSure, sir. So one Nutella pizza with strawberries and one without. Great. Let me summarize what we have so far. One large spicy diabala with mushrooms, capsicum, onion, fresh tomato, and one single olive.\n\n24 buffalo, 23 plain, and 23 BBQ chicken wings cooked well done with hot sauce and garlic dipping sauce on the side, five tiramisu. One Nutella pizza with strawberries and one without. Is there anything else you'd like to add? BBQ chicken wings cooked well done with hot sauce and garlic dipping sauce on the side. Five tiramisu, two Nutella pizzas, one with strawberries, and one without.\n\nIs that everything for you? Unfortunately, we don't have an option for extra strawberries, but I can make sure there are strawberries on your Nutella pizza. Is there anything else you'd like to add? It seems that I made a mistake. Capsicum, onion, and fresh tomato aren't listed as add ons for the spicy di bola.\n\nBut here are some available modifiers, extra cheese, mushrooms, jalapenos, anchovies, and pineapple. Would you like any of these instead? Great choice. I'll add extra cheese and mushrooms to your spicy daivola. Just to confirm, your total comes to $1,073.50, but we can accept an order up to $500 at once.\n\nWould you like me to split this into separate orders or have a manager call you back? Are you still with me? Would you prefer to split the order or wait for a manager to call back? Of course. Could I please have your name and phone number so I can arrange a callback for you?\n\nAnd can I have your name, please? Please hold while I transfer you for further assist.","paragraphs":[{"sentences":[{"text":"Hi there.","start":2.8799999,"end":3.52,"sentiment":"positive","sentiment_score":0.3654664009809494},{"text":"Thanks for calling Pete's Pizzas.","start":3.52,"end":5.14,"sentiment":"positive","sentiment_score":0.6187734603881836},{"text":"This is Wayne, your AI ordering assistant.","start":5.2799997,"end":7.94,"sentiment":"positive","sentiment_score":0.4982466569968632},{"text":"What can I get cooking for you today?","start":8.16,"end":9.94,"sentiment":"positive","sentiment_score":0.39496469125151634},{"text":"Sure thing.","start":15.8550005,"end":16.515,"sentiment":"neutral","sentiment_score":0.21495314687490463}],"sentiment":"positive","sentiment_score":0.45425627194345,"num_words":24,"start":2.8799999,"end":16.515},{"sentences":[{"text":"We've got pizzas, sides, drinks, and desserts.","start":16.575,"end":19.635,"sentiment":"neutral","sentiment_score":0.20362962569509233},{"text":"For pizzas, we have margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian, BBQ chicken, and spicy diabola.","start":19.855,"end":27.635,"sentiment":"neutral","sentiment_score":0.23007905576378107},{"text":"What sounds good to you?","start":27.695,"end":29.029999,"sentiment":"neutral","sentiment_score":0.2862690925598145},{"text":"The spicy diabala is a hot and tasty pizza featuring hot salami and fresh chili.","start":34.53,"end":39.59,"sentiment":"positive","sentiment_score":0.381405038634936},{"text":"It's a house favorite for those who enjoy a bit of heat.","start":39.65,"end":41.97,"sentiment":"positive","sentiment_score":0.4263040746251742}],"sentiment":"neutral","sentiment_score":0.3159044038165699,"num_words":55,"start":16.575,"end":41.97},{"sentences":[{"text":"Would you like to try one?","start":41.97,"end":43.245,"sentiment":"neutral","sentiment_score":0.3283056169748306},{"text":"Sure.","start":51.085,"end":51.324997,"sentiment":"neutral","sentiment_score":0.1762787103652954},{"text":"We can add veggies to your spicy davala.","start":51.324997,"end":53.344997,"sentiment":"neutral","sentiment_score":0.2586658429354429},{"text":"Would you like mushrooms, capsicum, onion, olives, fresh tomato, or a combination of those?","start":53.405,"end":58.144997,"sentiment":"neutral","sentiment_score":0.13581815361976624},{"text":"Great choice.","start":62.370003,"end":63.09,"sentiment":"positive","sentiment_score":0.7113955914974213}],"sentiment":"neutral","sentiment_score":0.24321562868933524,"num_words":31,"start":41.97,"end":63.09},{"sentences":[{"text":"Let's add mushrooms, capsicum, onion, olives, and fresh tomato to your spicy Diabola.","start":63.09,"end":67.43,"sentiment":"neutral","sentiment_score":0.33209784443561846},{"text":"What size would you like for 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olive.","start":113.03999,"end":118.259995,"sentiment":"neutral","sentiment_score":0.12580493241548538},{"text":"Anything else you'd like to add to your order?","start":118.32,"end":120.42,"sentiment":"neutral","sentiment_score":0.1816517578230964},{"text":"For sides, we have garlic bread, cheesy garlic bread, chicken wings, and Caesar salad.","start":128.015,"end":132.675,"sentiment":"neutral","sentiment_score":0.11078602235232081}],"sentiment":"neutral","sentiment_score":0.09987686349657075,"num_words":58,"start":103.104996,"end":132.675},{"sentences":[{"text":"For desserts, we've got tiramisu and Nutella pizza.","start":132.735,"end":135.635,"sentiment":"neutral","sentiment_score":0.15138806868344545},{"text":"Would you like to add any of these to your order?","start":135.77,"end":138.11,"sentiment":"neutral","sentiment_score":0.15806821462782947},{"text":"That's quite the order for chicken wings.","start":143.61,"end":145.55,"sentiment":"neutral","sentiment_score":0.2799802188362394},{"text":"We can do them in batches of eight wings each.","start":145.61,"end":147.93001,"sentiment":"neutral","sentiment_score":0.15624483078718185},{"text":"Just to confirm, you want 72 total.","start":147.93001,"end":150.33,"sentiment":"neutral","sentiment_score":0.1430880736027445}],"sentiment":"neutral","sentiment_score":0.17380886663531148,"num_words":43,"start":132.735,"end":150.33},{"sentences":[{"text":"Correct?","start":150.33,"end":150.83,"sentiment":"neutral","sentiment_score":0.09263366460800172},{"text":"Sure thing.","start":160.955,"end":161.695,"sentiment":"neutral","sentiment_score":0.15018509328365326},{"text":"We'll split it into batches.","start":161.91501,"end":163.455,"sentiment":"neutral","sentiment_score":0.14461836069822312},{"text":"64 plain and six is another batch to make it a total of 70 chicken wings.","start":163.61,"end":167.95,"sentiment":"neutral","sentiment_score":0.1517061311751604},{"text":"Any specific style for them, plain, buffalo, or BBQ?","start":168.09,"end":171.23,"sentiment":"neutral","sentiment_score":0.08608377973238628}],"sentiment":"neutral","sentiment_score":0.13085296275940808,"num_words":33,"start":150.33,"end":171.23},{"sentences":[{"text":"Got it.","start":179.625,"end":180.345,"sentiment":"neutral","sentiment_score":0.16293758153915405},{"text":"So we'll do around 24 buffalo, 23 plain, and 23 BBQ wings.","start":180.345,"end":184.825,"sentiment":"neutral","sentiment_score":0.18593903134266535},{"text":"Does that sound good?","start":184.825,"end":185.705,"sentiment":"neutral","sentiment_score":0.31332504004240036},{"text":"Anything else I can add for you?","start":185.705,"end":187.405,"sentiment":"neutral","sentiment_score":0.16885894749845778},{"text":"We have a selection of hot sauce and garlic dipping sauce options for sides, but not specifically buffalo and BBQ.","start":193.72,"end":200.62,"sentiment":"neutral","sentiment_score":0.0813876218162477}],"sentiment":"neutral","sentiment_score":0.14711575040386782,"num_words":45,"start":179.625,"end":200.62},{"sentences":[{"text":"Would you like a hot sauce on the side instead?","start":201.0,"end":203.09999,"sentiment":"neutral","sentiment_score":0.0726167768239975},{"text":"Absolutely.","start":209.715,"end":210.215,"sentiment":"neutral","sentiment_score":0.24223056435585025},{"text":"I'll add hot sauce and garlic dipping sauce on the side for your wings.","start":210.595,"end":213.955,"sentiment":"neutral","sentiment_score":0.23634688556194305},{"text":"Anything else you'd like?","start":213.955,"end":215.175,"sentiment":"neutral","sentiment_score":0.13930229097604752},{"text":"Sure thing.","start":220.21,"end":220.93,"sentiment":"neutral","sentiment_score":0.2865183651447296}],"sentiment":"neutral","sentiment_score":0.17443550402118313,"num_words":31,"start":201.0,"end":220.93},{"sentences":[{"text":"I'll note that you'd like your wings cooked well done.","start":220.93,"end":223.35,"sentiment":"positive","sentiment_score":0.48139284551143646},{"text":"Are you still there?","start":231.105,"end":232.225,"sentiment":"neutral","sentiment_score":0.21195415407419205},{"text":"Anything else I can help with?","start":232.225,"end":233.765,"sentiment":"neutral","sentiment_score":0.16291752954324087},{"text":"For desserts, we have tiramisu and Nutella pizza.","start":238.705,"end":242.08499,"sentiment":"neutral","sentiment_score":0.1507133301347494},{"text":"Would you like to add one of those to your order?","start":242.38,"end":244.88,"sentiment":"neutral","sentiment_score":0.18361383270133624}],"sentiment":"neutral","sentiment_score":0.2529412576785454,"num_words":39,"start":220.93,"end":244.88},{"sentences":[{"text":"I don't see that combination on our menu, but how about trying them separately?","start":251.1,"end":254.8,"sentiment":"neutral","sentiment_score":-0.04832065012305975},{"text":"Would you like to add a tiramisu or a Nutella pizza?","start":255.18001,"end":258.08,"sentiment":"neutral","sentiment_score":0.044421607797796074},{"text":"You got it.","start":268.83502,"end":269.555,"sentiment":"neutral","sentiment_score":-0.03993116815884908},{"text":"Five tiramisu and two Nutella pizzas with no strawberries.","start":269.555,"end":273.095,"sentiment":"neutral","sentiment_score":0.019668090260691114},{"text":"Anything else you'd like to add?","start":273.36,"end":274.97998,"sentiment":"neutral","sentiment_score":0.04760440004368623}],"sentiment":"neutral","sentiment_score":0.003604518422900244,"num_words":43,"start":251.1,"end":274.97998},{"sentences":[{"text":"Sure, sir.","start":281.68,"end":282.32,"sentiment":"neutral","sentiment_score":0.2682516276836395},{"text":"So one Nutella pizza with strawberries and one without.","start":282.32,"end":285.78,"sentiment":"neutral","sentiment_score":0.06797295560439427},{"text":"Great.","start":290.285,"end":290.785,"sentiment":"positive","sentiment_score":0.6349389553070068},{"text":"Let me summarize what we have so far.","start":290.925,"end":293.505,"sentiment":"positive","sentiment_score":0.3431854210793972},{"text":"One large spicy diabala with mushrooms, capsicum, onion, fresh tomato, and one single olive.","start":293.565,"end":298.845,"sentiment":"neutral","sentiment_score":0.22314738588673727}],"sentiment":"neutral","sentiment_score":0.22508075241656864,"num_words":34,"start":281.68,"end":298.845},{"sentences":[{"text":"24 buffalo, 23 plain, and 23 BBQ chicken wings cooked well done with hot sauce and garlic dipping sauce on the side, five tiramisu.","start":298.845,"end":306.44,"sentiment":"neutral","sentiment_score":0.3085865763326486},{"text":"One Nutella pizza with strawberries and one without.","start":306.82,"end":309.62,"sentiment":"neutral","sentiment_score":0.09147759806364775},{"text":"Is there anything else you'd like to add?","start":309.62,"end":311.13998,"sentiment":"neutral","sentiment_score":0.09673805627971888},{"text":"BBQ chicken wings cooked well done with hot sauce and garlic dipping sauce on the side.","start":311.13998,"end":315.915,"sentiment":"neutral","sentiment_score":0.24804703146219254},{"text":"Five tiramisu, two Nutella pizzas, one with strawberries, and one without.","start":316.075,"end":320.415,"sentiment":"neutral","sentiment_score":0.09593680297786539}],"sentiment":"neutral","sentiment_score":0.20799791646092686,"num_words":67,"start":298.845,"end":320.415},{"sentences":[{"text":"Is that everything for you?","start":320.475,"end":322.095,"sentiment":"neutral","sentiment_score":0.11696246564388275},{"text":"Unfortunately, we don't have an option for extra strawberries, but I can make sure there are strawberries on your Nutella pizza.","start":330.57,"end":336.49,"sentiment":"neutral","sentiment_score":-0.13671966713099254},{"text":"Is there anything else you'd like to add?","start":336.49,"end":338.43,"sentiment":"neutral","sentiment_score":0.009213722543790936},{"text":"It seems that I made a mistake.","start":344.745,"end":346.36502,"sentiment":"neutral","sentiment_score":-0.03490711109978812},{"text":"Capsicum, onion, and fresh tomato aren't listed as add ons for the spicy di bola.","start":346.58502,"end":351.245,"sentiment":"neutral","sentiment_score":-0.039461515347162884}],"sentiment":"neutral","sentiment_score":-0.054443989447983246,"num_words":56,"start":320.475,"end":351.245},{"sentences":[{"text":"But here are some available modifiers, extra cheese, mushrooms, jalapenos, anchovies, and pineapple.","start":351.305,"end":357.36002,"sentiment":"neutral","sentiment_score":0.010753724724054337},{"text":"Would you like any of these instead?","start":357.58002,"end":359.04,"sentiment":"neutral","sentiment_score":-0.006425488208021436},{"text":"Great choice.","start":365.02002,"end":365.76,"sentiment":"positive","sentiment_score":0.6167575418949127},{"text":"I'll add extra cheese and mushrooms to your spicy daivola.","start":366.23502,"end":369.45502,"sentiment":"neutral","sentiment_score":0.3287190869450569},{"text":"Just to confirm, your total comes to $1,073.50, but we can accept an order up to $500 at once.","start":369.915,"end":377.375,"sentiment":"neutral","sentiment_score":0.19688344942895988}],"sentiment":"neutral","sentiment_score":0.16384924502641546,"num_words":51,"start":351.305,"end":377.375},{"sentences":[{"text":"Would you like me to split this into separate orders or have a manager call you back?","start":377.515,"end":381.61502,"sentiment":"neutral","sentiment_score":0.0392283740289071},{"text":"Are you still with me?","start":382.54,"end":383.82,"sentiment":"neutral","sentiment_score":-0.019582079350948335},{"text":"Would you prefer to split the order or wait for a manager to call back?","start":383.82,"end":387.12,"sentiment":"neutral","sentiment_score":-0.021264964093764622},{"text":"Of course.","start":391.02,"end":391.58002,"sentiment":"neutral","sentiment_score":0.038137683644890785},{"text":"Could I please have your name and phone number so I can arrange a callback for you?","start":391.58002,"end":395.475,"sentiment":"neutral","sentiment_score":0.0653616825447363}],"sentiment":"neutral","sentiment_score":0.02566824055143765,"num_words":56,"start":377.515,"end":395.475},{"sentences":[{"text":"And can I have your name, please?","start":404.755,"end":406.535,"sentiment":"neutral","sentiment_score":0.0583454929292202},{"text":"Please hold while I transfer you for further assist.","start":413.72998,"end":416.47,"sentiment":"neutral","sentiment_score":-0.15045034140348434}],"sentiment":"neutral","sentiment_score":-0.059102163882926106,"num_words":16,"start":404.755,"end":416.47}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there. Thanks for calling Pete's Pizzas. This is Wayne, your AI ordering assistant. What can I get cooking for you today?\n\nChannel 0: What do you have?\n\nChannel 1: Sure thing. We've got pizzas, sides, drinks, and desserts. For pizzas, we have margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian, BBQ chicken, and spicy diabola. What sounds good to you?\n\nChannel 0: What the hell is a spicy Diabla?\n\nChannel 1: The spicy diabala is a hot and tasty pizza featuring hot salami and fresh chili. It's a house favorite for those who enjoy a bit of heat. Would you like to try one?\n\nChannel 0: Yeah. Can you add veggies on it?\n\nChannel 1: Sure. We can add veggies to your spicy davala. Would you like mushrooms, capsicum, onion, olives, fresh tomato, or a combination of those?\n\nChannel 0: I want all of it.\n\nChannel 1: Great choice. Let's add mushrooms, capsicum, onion, olives, and fresh tomato to your spicy Diabola. What size would you like for that? Small, medium, or large?\n\nChannel 0: I want extra large.\n\nChannel 1: I'm sorry. We only offer small, medium, and large sizes for our pizzas. Would you like the large size instead?\n\nChannel 0: Oh, wait. I forgot. I'm allergic to olives. I can only have one single olive on it.\n\nChannel 1: No worries. I'll make sure to add just one single olive to your spicy daivola. Would you like anything else with that?\n\nChannel 0: You didn't get the size I wanted.\n\nChannel 1: Apologies for that. Would you like a small, medium, or large spicy diavola with all the veggies and one single olive?\n\nChannel 0: A large.\n\nChannel 1: Got it? A large spicy diavala with mushrooms, capsicum, onion, fresh tomato, and just one single olive. Anything else you'd like to add to your order?\n\nChannel 0: What sides and desserts do you have?\n\nChannel 1: For sides, we have garlic bread, cheesy garlic bread, chicken wings, and Caesar salad. For desserts, we've got tiramisu and Nutella pizza. Would you like to add any of these to your order?\n\nChannel 0: Yeah. I want chicken wings, and I want, like, 72 of them.\n\nChannel 1: That's quite the order for chicken wings. We can do them in batches of eight wings each. Just to confirm, you want 72 total. Correct?\n\nChannel 0: Can I get, actually 70?\n\nChannel 1: Sure thing. We'll split it into batches. 64 plain and six is another batch to make it a total of 70 chicken wings. Any specific style for them, plain, buffalo, or BBQ?\n\nChannel 0: I want a third of them buffalo, a third of them plain, and a third of them barbecue.\n\nChannel 1: Got it. So we'll do around 24 buffalo, 23 plain, and 23 BBQ wings. Does that sound good? Anything else I can add for you?\n\nChannel 0: Can I get extra buffalo and extra barbecue on the side as well?\n\nChannel 1: We have a selection of hot sauce and garlic dipping sauce options for sides, but not specifically buffalo and BBQ. Would you like a hot sauce on the side instead?\n\nChannel 0: Can I do a hot sauce and the dipping sauce on the side?\n\nChannel 1: Absolutely. I'll add hot sauce and garlic dipping sauce on the side for your wings. Anything else you'd like?\n\nChannel 0: Can you cook my wings well done?\n\nChannel 1: Sure thing. I'll note that you'd like your wings cooked well done. Are you still there? Anything else I can help with?\n\nChannel 0: Yeah. What desserts do you have again?\n\nChannel 1: For desserts, we have tiramisu and Nutella pizza. Would you like to add one of those to your order?\n\nChannel 0: Can I get a tiramisu on my Nutella pizza?\n\nChannel 1: I don't see that combination on our menu, but how about trying them separately? Would you like to add a tiramisu or a Nutella pizza?\n\nChannel 0: Fine. I'll get five tiramisu and two Nutella pizza. No strawberry.\n\nChannel 1: You got it. Five tiramisu and two Nutella pizzas with no strawberries. Anything else you'd like to add?\n\nChannel 0: Actually, add one one of the Nutella pizzas I want strawberry on.\n\nChannel 1: Sure, sir. So one Nutella pizza with strawberries and one without.\n\nChannel 0: Yeah.\n\nChannel 1: Great. Let me summarize what we have so far. One large spicy diabala with mushrooms, capsicum, onion, fresh tomato, and one single olive. 24 buffalo, 23 plain, and 23 BBQ chicken wings cooked well done with hot sauce and garlic dipping sauce on the side, five tiramisu. One Nutella pizza with strawberries and one without.\n\nIs there anything else you'd like to add? BBQ chicken wings cooked well done with hot sauce and garlic dipping sauce on the side. Five tiramisu, two Nutella pizzas, one with strawberries, and one without. Is that everything for you?\n\nChannel 0: Can you add extra strawberries on my one of my Nutella pizzas?\n\nChannel 1: Unfortunately, we don't have an option for extra strawberries, but I can make sure there are strawberries on your Nutella pizza. Is there anything else you'd like to add?\n\nChannel 0: No. I'm good. Thanks.\n\nChannel 1: It seems that I made a mistake. Capsicum, onion, and fresh tomato aren't listed as add ons for the spicy di bola. But here are some available modifiers, extra cheese, mushrooms, jalapenos, anchovies, and pineapple. Would you like any of these instead?\n\nChannel 0: Extra cheese and mushrooms, please.\n\nChannel 1: Great choice. I'll add extra cheese and mushrooms to your spicy daivola. Just to confirm, your total comes to $1,073.50, but we can accept an order up to $500 at once. Would you like me to split this into separate orders or have a manager call you back? Are you still with me?\n\nWould you prefer to split the order or wait for a manager to call back?\n\nChannel 0: Can you have someone call me back?\n\nChannel 1: Of course. Could I please have your name and phone number so I can arrange a callback for you?\n\nChannel 0: (201) 803-1234.\n\nChannel 1: And can I have your name, please?\n\nChannel 0: Sam I m.\n\nChannel 1: Please hold while I transfer you for further assist.","paragraphs":[{"sentences":[{"text":"Hi there.","start":2.8799999,"end":3.52,"sentiment":"positive","sentiment_score":0.3654664009809494},{"text":"Thanks for calling Pete's Pizzas.","start":3.52,"end":5.14,"sentiment":"positive","sentiment_score":0.6187734603881836},{"text":"This is Wayne, your AI ordering assistant.","start":5.2799997,"end":7.94,"sentiment":"positive","sentiment_score":0.4982466569968632},{"text":"What can I get cooking for you today?","start":8.16,"end":9.94,"sentiment":"positive","sentiment_score":0.39496469125151634}],"sentiment":"positive","sentiment_score":0.4760111014951359,"channel":1,"num_words":22,"start":2.8799999,"end":9.94},{"sentences":[{"text":"What do you have?","start":12.4,"end":13.38,"sentiment":"neutral","sentiment_score":0.09498388133943081}],"sentiment":"neutral","sentiment_score":0.09498388133943081,"channel":0,"num_words":4,"start":12.4,"end":13.38},{"sentences":[{"text":"Sure thing.","start":15.8550005,"end":16.515,"sentiment":"neutral","sentiment_score":0.21495314687490463},{"text":"We've got pizzas, sides, drinks, and desserts.","start":16.575,"end":19.635,"sentiment":"neutral","sentiment_score":0.20362962569509233},{"text":"For pizzas, we have margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian, BBQ chicken, and spicy diabola.","start":19.855,"end":27.635,"sentiment":"neutral","sentiment_score":0.23007905576378107},{"text":"What sounds good to you?","start":27.695,"end":29.029999,"sentiment":"neutral","sentiment_score":0.2862690925598145}],"sentiment":"neutral","sentiment_score":0.23226413428783416,"channel":1,"num_words":30,"start":15.8550005,"end":29.029999},{"sentences":[{"text":"What the hell is a spicy Diabla?","start":29.77,"end":32.11,"sentiment":"neutral","sentiment_score":0.034041065988796096}],"sentiment":"neutral","sentiment_score":0.034041065988796096,"channel":0,"num_words":7,"start":29.77,"end":32.11},{"sentences":[{"text":"The spicy diabala is a hot and tasty pizza featuring hot salami and fresh chili.","start":34.53,"end":39.59,"sentiment":"positive","sentiment_score":0.381405038634936},{"text":"It's a house favorite for those who enjoy a bit of heat.","start":39.65,"end":41.97,"sentiment":"positive","sentiment_score":0.4263040746251742},{"text":"Would you like to try one?","start":41.97,"end":43.245,"sentiment":"neutral","sentiment_score":0.3283056169748306}],"sentiment":"positive","sentiment_score":0.3880775205113671,"channel":1,"num_words":33,"start":34.53,"end":43.245},{"sentences":[{"text":"Yeah.","start":44.925003,"end":45.165,"sentiment":"neutral","sentiment_score":0.11729563772678377},{"text":"Can you add veggies on it?","start":45.165,"end":47.185,"sentiment":"neutral","sentiment_score":0.1551794484257698}],"sentiment":"neutral","sentiment_score":0.1497674754687718,"channel":0,"num_words":7,"start":44.925003,"end":47.185},{"sentences":[{"text":"Sure.","start":51.085,"end":51.324997,"sentiment":"neutral","sentiment_score":0.1762787103652954},{"text":"We can add veggies to your spicy davala.","start":51.324997,"end":53.344997,"sentiment":"neutral","sentiment_score":0.2586658429354429},{"text":"Would you like mushrooms, capsicum, onion, olives, fresh tomato, or a combination of those?","start":53.405,"end":58.144997,"sentiment":"neutral","sentiment_score":0.13581815361976624}],"sentiment":"neutral","sentiment_score":0.18030693932719852,"channel":1,"num_words":23,"start":51.085,"end":58.144997},{"sentences":[{"text":"I want all of it.","start":58.82,"end":60.36,"sentiment":"positive","sentiment_score":0.41130857467651366}],"sentiment":"positive","sentiment_score":0.41130857467651366,"channel":0,"num_words":5,"start":58.82,"end":60.36},{"sentences":[{"text":"Great choice.","start":62.370003,"end":63.09,"sentiment":"positive","sentiment_score":0.7113955914974213},{"text":"Let's add mushrooms, capsicum, onion, olives, and fresh tomato to your spicy Diabola.","start":63.09,"end":67.43,"sentiment":"neutral","sentiment_score":0.33209784443561846},{"text":"What size would you like for that?","start":67.65,"end":69.17,"sentiment":"neutral","sentiment_score":0.05409698614052364},{"text":"Small, medium, or large?","start":69.17,"end":70.87,"sentiment":"neutral","sentiment_score":0.02034403244033456}],"sentiment":"neutral","sentiment_score":0.23846608436164948,"channel":1,"num_words":26,"start":62.370003,"end":70.87},{"sentences":[{"text":"I want extra large.","start":71.295,"end":72.674995,"sentiment":"neutral","sentiment_score":0.003072604537010193}],"sentiment":"neutral","sentiment_score":0.003072604537010193,"channel":0,"num_words":4,"start":71.295,"end":72.674995},{"sentences":[{"text":"I'm sorry.","start":75.165,"end":75.725,"sentiment":"neutral","sentiment_score":-0.08737234026193619},{"text":"We only offer small, medium, and large sizes for our pizzas.","start":75.725,"end":79.104996,"sentiment":"neutral","sentiment_score":-0.06838639571585438},{"text":"Would you like the large size instead?","start":79.325,"end":81.025,"sentiment":"neutral","sentiment_score":-0.022977755538054874}],"sentiment":"neutral","sentiment_score":-0.054391966108232735,"channel":1,"num_words":20,"start":75.165,"end":81.025},{"sentences":[{"text":"Oh, wait.","start":82.174995,"end":82.575,"sentiment":"neutral","sentiment_score":-0.03225439693778753},{"text":"I forgot.","start":82.575,"end":83.215,"sentiment":"neutral","sentiment_score":-0.09887324273586273},{"text":"I'm allergic to olives.","start":83.215,"end":84.674995,"sentiment":"neutral","sentiment_score":-0.21644014492630959},{"text":"I can only have one single olive on it.","start":85.22,"end":88.28,"sentiment":"neutral","sentiment_score":-0.1496210354897711}],"sentiment":"neutral","sentiment_score":-0.14556501049767523,"channel":0,"num_words":17,"start":82.174995,"end":88.28},{"sentences":[{"text":"No worries.","start":89.979996,"end":90.72,"sentiment":"neutral","sentiment_score":0.018606318160891533},{"text":"I'll make sure to add just one single olive to your spicy daivola.","start":90.78,"end":94.32,"sentiment":"neutral","sentiment_score":0.050425191051684894},{"text":"Would you like anything else with that?","start":95.259995,"end":97.185,"sentiment":"neutral","sentiment_score":0.0015511629836899904}],"sentiment":"neutral","sentiment_score":0.031981739130887116,"channel":1,"num_words":22,"start":89.979996,"end":97.185},{"sentences":[{"text":"You didn't get the size I wanted.","start":98.375,"end":99.994995,"sentiment":"neutral","sentiment_score":-0.18591455476624624}],"sentiment":"neutral","sentiment_score":-0.18591455476624624,"channel":0,"num_words":7,"start":98.375,"end":99.994995},{"sentences":[{"text":"Apologies for that.","start":101.905,"end":103.104996,"sentiment":"neutral","sentiment_score":-0.15933430194854736},{"text":"Would you like a small, medium, or large spicy diavola with all the veggies and one single olive?","start":103.104996,"end":108.325,"sentiment":"neutral","sentiment_score":0.033138217818405896}],"sentiment":"neutral","sentiment_score":0.005642143565984,"channel":1,"num_words":21,"start":101.905,"end":108.325},{"sentences":[{"text":"A large.","start":110.055,"end":110.715,"sentiment":"neutral","sentiment_score":0.04358000494539738}],"sentiment":"neutral","sentiment_score":0.04358000494539738,"channel":0,"num_words":2,"start":110.055,"end":110.715},{"sentences":[{"text":"Got it?","start":112.56,"end":113.03999,"sentiment":"neutral","sentiment_score":0.061713021248579025},{"text":"A large spicy diavala with mushrooms, capsicum, onion, fresh tomato, and just one single olive.","start":113.03999,"end":118.259995,"sentiment":"neutral","sentiment_score":0.12580493241548538},{"text":"Anything else you'd like to add to your order?","start":118.32,"end":120.42,"sentiment":"neutral","sentiment_score":0.1816517578230964}],"sentiment":"neutral","sentiment_score":0.14020637881297332,"channel":1,"num_words":26,"start":112.56,"end":120.42},{"sentences":[{"text":"What sides and desserts do you have?","start":123.71999,"end":126.299995,"sentiment":"neutral","sentiment_score":0.08282167464494705}],"sentiment":"neutral","sentiment_score":0.08282167464494705,"channel":0,"num_words":7,"start":123.71999,"end":126.299995},{"sentences":[{"text":"For sides, we have garlic bread, cheesy garlic bread, chicken wings, and Caesar salad.","start":128.015,"end":132.675,"sentiment":"neutral","sentiment_score":0.11078602235232081},{"text":"For desserts, we've got tiramisu and Nutella pizza.","start":132.735,"end":135.635,"sentiment":"neutral","sentiment_score":0.15138806868344545},{"text":"Would you like to add any of these to your order?","start":135.77,"end":138.11,"sentiment":"neutral","sentiment_score":0.15806821462782947}],"sentiment":"neutral","sentiment_score":0.13638967343352057,"channel":1,"num_words":33,"start":128.015,"end":138.11},{"sentences":[{"text":"Yeah.","start":138.665,"end":139.065,"sentiment":"neutral","sentiment_score":0.10082405060529707},{"text":"I want chicken wings, and I want, like, 72 of them.","start":139.065,"end":142.285,"sentiment":"neutral","sentiment_score":0.10222678902474316}],"sentiment":"neutral","sentiment_score":0.102109894156456,"channel":0,"num_words":12,"start":138.665,"end":142.285},{"sentences":[{"text":"That's quite the order for chicken wings.","start":143.61,"end":145.55,"sentiment":"neutral","sentiment_score":0.2799802188362394},{"text":"We can do them in batches of eight wings each.","start":145.61,"end":147.93001,"sentiment":"neutral","sentiment_score":0.15624483078718185},{"text":"Just to confirm, you want 72 total.","start":147.93001,"end":150.33,"sentiment":"neutral","sentiment_score":0.1430880736027445},{"text":"Correct?","start":150.33,"end":150.83,"sentiment":"neutral","sentiment_score":0.09263366460800172}],"sentiment":"neutral","sentiment_score":0.1846624007821083,"channel":1,"num_words":25,"start":143.61,"end":150.83},{"sentences":[{"text":"Can I get, actually 70?","start":154.28,"end":156.54,"sentiment":"neutral","sentiment_score":0.04732911437749863}],"sentiment":"neutral","sentiment_score":0.04732911437749863,"channel":0,"num_words":5,"start":154.28,"end":156.54},{"sentences":[{"text":"Sure thing.","start":160.955,"end":161.695,"sentiment":"neutral","sentiment_score":0.15018509328365326},{"text":"We'll split it into batches.","start":161.91501,"end":163.455,"sentiment":"neutral","sentiment_score":0.14461836069822312},{"text":"64 plain and six is another batch to make it a total of 70 chicken wings.","start":163.61,"end":167.95,"sentiment":"neutral","sentiment_score":0.1517061311751604},{"text":"Any specific style for them, plain, buffalo, or BBQ?","start":168.09,"end":171.23,"sentiment":"neutral","sentiment_score":0.08608377973238628}],"sentiment":"neutral","sentiment_score":0.13204731582663953,"channel":1,"num_words":32,"start":160.955,"end":171.23},{"sentences":[{"text":"I want a third of them buffalo, a third of them plain, and a third of them barbecue.","start":172.22,"end":177.44,"sentiment":"neutral","sentiment_score":0.08805325337582165}],"sentiment":"neutral","sentiment_score":0.08805325337582165,"channel":0,"num_words":18,"start":172.22,"end":177.44},{"sentences":[{"text":"Got it.","start":179.625,"end":180.345,"sentiment":"neutral","sentiment_score":0.16293758153915405},{"text":"So we'll do around 24 buffalo, 23 plain, and 23 BBQ wings.","start":180.345,"end":184.825,"sentiment":"neutral","sentiment_score":0.18593903134266535},{"text":"Does that sound good?","start":184.825,"end":185.705,"sentiment":"neutral","sentiment_score":0.31332504004240036},{"text":"Anything else I can add for you?","start":185.705,"end":187.405,"sentiment":"neutral","sentiment_score":0.16885894749845778}],"sentiment":"neutral","sentiment_score":0.19969825327396393,"channel":1,"num_words":25,"start":179.625,"end":187.405},{"sentences":[{"text":"Can I get extra buffalo and extra barbecue on the side as well?","start":187.735,"end":191.595,"sentiment":"neutral","sentiment_score":0.10102866532710883}],"sentiment":"neutral","sentiment_score":0.10102866532710883,"channel":0,"num_words":13,"start":187.735,"end":191.595},{"sentences":[{"text":"We have a selection of hot sauce and garlic dipping sauce options for sides, but not specifically buffalo and BBQ.","start":193.72,"end":200.62,"sentiment":"neutral","sentiment_score":0.0813876218162477},{"text":"Would you like a hot sauce on the side instead?","start":201.0,"end":203.09999,"sentiment":"neutral","sentiment_score":0.0726167768239975}],"sentiment":"neutral","sentiment_score":0.07846400681883096,"channel":1,"num_words":30,"start":193.72,"end":203.09999},{"sentences":[{"text":"Can I do a hot sauce and the dipping sauce on the side?","start":204.29001,"end":208.15001,"sentiment":"neutral","sentiment_score":0.07420177356554912}],"sentiment":"neutral","sentiment_score":0.07420177356554912,"channel":0,"num_words":13,"start":204.29001,"end":208.15001},{"sentences":[{"text":"Absolutely.","start":209.715,"end":210.215,"sentiment":"neutral","sentiment_score":0.24223056435585025},{"text":"I'll add hot sauce and garlic dipping sauce on the side for your wings.","start":210.595,"end":213.955,"sentiment":"neutral","sentiment_score":0.23634688556194305},{"text":"Anything else you'd like?","start":213.955,"end":215.175,"sentiment":"neutral","sentiment_score":0.13930229097604752}],"sentiment":"neutral","sentiment_score":0.21622611190143384,"channel":1,"num_words":19,"start":209.715,"end":215.175},{"sentences":[{"text":"Can you cook my wings well done?","start":215.855,"end":218.19499,"sentiment":"neutral","sentiment_score":0.19208848476409912}],"sentiment":"neutral","sentiment_score":0.19208848476409912,"channel":0,"num_words":7,"start":215.855,"end":218.19499},{"sentences":[{"text":"Sure thing.","start":220.21,"end":220.93,"sentiment":"neutral","sentiment_score":0.2865183651447296},{"text":"I'll note that you'd like your wings cooked well done.","start":220.93,"end":223.35,"sentiment":"positive","sentiment_score":0.48139284551143646},{"text":"Are you still there?","start":231.105,"end":232.225,"sentiment":"neutral","sentiment_score":0.21195415407419205},{"text":"Anything else I can help with?","start":232.225,"end":233.765,"sentiment":"neutral","sentiment_score":0.16291752954324087}],"sentiment":"neutral","sentiment_score":0.32783122631636535,"channel":1,"num_words":22,"start":220.21,"end":233.765},{"sentences":[{"text":"Yeah.","start":234.76999,"end":235.09,"sentiment":"neutral","sentiment_score":0.10060977190732956},{"text":"What desserts do you have again?","start":235.09,"end":237.11,"sentiment":"neutral","sentiment_score":0.07934169098734856}],"sentiment":"neutral","sentiment_score":0.08237998826163155,"channel":0,"num_words":7,"start":234.76999,"end":237.11},{"sentences":[{"text":"For desserts, we have tiramisu and Nutella pizza.","start":238.705,"end":242.08499,"sentiment":"neutral","sentiment_score":0.1507133301347494},{"text":"Would you like to add one of those to your order?","start":242.38,"end":244.88,"sentiment":"neutral","sentiment_score":0.18361383270133624}],"sentiment":"neutral","sentiment_score":0.16976098951540494,"channel":1,"num_words":19,"start":238.705,"end":244.88},{"sentences":[{"text":"Can I get a tiramisu on my Nutella pizza?","start":245.555,"end":249.33499,"sentiment":"neutral","sentiment_score":0.05076249978608555}],"sentiment":"neutral","sentiment_score":0.05076249978608555,"channel":0,"num_words":9,"start":245.555,"end":249.33499},{"sentences":[{"text":"I don't see that combination on our menu, but how about trying them separately?","start":251.1,"end":254.8,"sentiment":"neutral","sentiment_score":-0.04832065012305975},{"text":"Would you like to add a tiramisu or a Nutella pizza?","start":255.18001,"end":258.08,"sentiment":"neutral","sentiment_score":0.044421607797796074}],"sentiment":"neutral","sentiment_score":-0.007514056637883186,"channel":1,"num_words":25,"start":251.1,"end":258.08},{"sentences":[{"text":"Fine.","start":259.13,"end":259.45,"sentiment":"neutral","sentiment_score":0.17893341183662417},{"text":"I'll get five tiramisu and two Nutella pizza.","start":259.45,"end":264.83002,"sentiment":"neutral","sentiment_score":0.161070984788239},{"text":"No strawberry.","start":265.45,"end":266.67,"sentiment":"neutral","sentiment_score":-0.10570402070879936}],"sentiment":"neutral","sentiment_score":0.11419029533863068,"channel":0,"num_words":11,"start":259.13,"end":266.67},{"sentences":[{"text":"You got it.","start":268.83502,"end":269.555,"sentiment":"neutral","sentiment_score":-0.03993116815884908},{"text":"Five tiramisu and two Nutella pizzas with no strawberries.","start":269.555,"end":273.095,"sentiment":"neutral","sentiment_score":0.019668090260691114},{"text":"Anything else you'd like to add?","start":273.36,"end":274.97998,"sentiment":"neutral","sentiment_score":0.04760440004368623}],"sentiment":"neutral","sentiment_score":0.019046983785099454,"channel":1,"num_words":18,"start":268.83502,"end":274.97998},{"sentences":[{"text":"Actually, add one one of the Nutella pizzas I want strawberry on.","start":275.445,"end":280.025,"sentiment":"neutral","sentiment_score":0.10402240759382646}],"sentiment":"neutral","sentiment_score":0.10402240759382646,"channel":0,"num_words":12,"start":275.445,"end":280.025},{"sentences":[{"text":"Sure, sir.","start":281.68,"end":282.32,"sentiment":"neutral","sentiment_score":0.2682516276836395},{"text":"So one Nutella pizza with strawberries and one without.","start":282.32,"end":285.78,"sentiment":"neutral","sentiment_score":0.06797295560439427}],"sentiment":"neutral","sentiment_score":0.1043872596188025,"channel":1,"num_words":11,"start":281.68,"end":285.78},{"sentences":[{"text":"Yeah.","start":288.21,"end":288.71,"sentiment":"neutral","sentiment_score":0.22154995799064636}],"sentiment":"neutral","sentiment_score":0.22154995799064636,"channel":0,"num_words":1,"start":288.21,"end":288.71},{"sentences":[{"text":"Great.","start":290.285,"end":290.785,"sentiment":"positive","sentiment_score":0.6349389553070068},{"text":"Let me summarize what we have so far.","start":290.925,"end":293.505,"sentiment":"positive","sentiment_score":0.3431854210793972},{"text":"One large spicy diabala with mushrooms, capsicum, onion, fresh tomato, and one single olive.","start":293.565,"end":298.845,"sentiment":"neutral","sentiment_score":0.22314738588673727},{"text":"24 buffalo, 23 plain, and 23 BBQ chicken wings cooked well done with hot sauce and garlic dipping sauce on the side, five tiramisu.","start":298.845,"end":306.44,"sentiment":"neutral","sentiment_score":0.3085865763326486},{"text":"One Nutella pizza with strawberries and one without.","start":306.82,"end":309.62,"sentiment":"neutral","sentiment_score":0.09147759806364775}],"sentiment":"neutral","sentiment_score":0.26622516986998646,"channel":1,"num_words":55,"start":290.285,"end":309.62},{"sentences":[{"text":"Is there anything else you'd like to add?","start":309.62,"end":311.13998,"sentiment":"neutral","sentiment_score":0.09673805627971888},{"text":"BBQ chicken wings cooked well done with hot sauce and garlic dipping sauce on the side.","start":311.13998,"end":315.915,"sentiment":"neutral","sentiment_score":0.24804703146219254},{"text":"Five tiramisu, two Nutella pizzas, one with strawberries, and one without.","start":316.075,"end":320.415,"sentiment":"neutral","sentiment_score":0.09593680297786539},{"text":"Is that everything for you?","start":320.475,"end":322.095,"sentiment":"neutral","sentiment_score":0.11696246564388275}],"sentiment":"neutral","sentiment_score":0.15956935286521912,"channel":1,"num_words":40,"start":309.62,"end":322.095},{"sentences":[{"text":"Can you add extra strawberries on my one of my Nutella pizzas?","start":324.10498,"end":328.845,"sentiment":"neutral","sentiment_score":0.019183323020115495}],"sentiment":"neutral","sentiment_score":0.019183323020115495,"channel":0,"num_words":12,"start":324.10498,"end":328.845},{"sentences":[{"text":"Unfortunately, we don't have an option for extra strawberries, but I can make sure there are strawberries on your Nutella pizza.","start":330.57,"end":336.49,"sentiment":"neutral","sentiment_score":-0.13671966713099254},{"text":"Is there anything else you'd like to add?","start":336.49,"end":338.43,"sentiment":"neutral","sentiment_score":0.009213722543790936}],"sentiment":"neutral","sentiment_score":-0.09646218032415571,"channel":1,"num_words":29,"start":330.57,"end":338.43},{"sentences":[{"text":"No.","start":339.84,"end":340.0,"sentiment":"neutral","sentiment_score":-0.05518338084220886},{"text":"I'm good.","start":340.0,"end":340.56,"sentiment":"neutral","sentiment_score":0.13060857728123665},{"text":"Thanks.","start":340.56,"end":341.06,"sentiment":"neutral","sentiment_score":0.25878626108169556}],"sentiment":"neutral","sentiment_score":0.11620500870049,"channel":0,"num_words":4,"start":339.84,"end":341.06},{"sentences":[{"text":"It seems that I made a mistake.","start":344.745,"end":346.36502,"sentiment":"neutral","sentiment_score":-0.03490711109978812},{"text":"Capsicum, onion, and fresh tomato aren't listed as add ons for the spicy di bola.","start":346.58502,"end":351.245,"sentiment":"neutral","sentiment_score":-0.039461515347162884},{"text":"But here are some available modifiers, extra cheese, mushrooms, jalapenos, anchovies, and pineapple.","start":351.305,"end":357.36002,"sentiment":"neutral","sentiment_score":0.010753724724054337},{"text":"Would you like any of these instead?","start":357.58002,"end":359.04,"sentiment":"neutral","sentiment_score":-0.006425488208021436}],"sentiment":"neutral","sentiment_score":-0.017653631046414375,"channel":1,"num_words":42,"start":344.745,"end":359.04},{"sentences":[{"text":"Extra cheese and mushrooms, please.","start":360.485,"end":362.66498,"sentiment":"neutral","sentiment_score":0.03132523521780968}],"sentiment":"neutral","sentiment_score":0.03132523521780968,"channel":0,"num_words":5,"start":360.485,"end":362.66498},{"sentences":[{"text":"Great choice.","start":365.02002,"end":365.76,"sentiment":"positive","sentiment_score":0.6167575418949127},{"text":"I'll add extra cheese and mushrooms to your spicy daivola.","start":366.23502,"end":369.45502,"sentiment":"neutral","sentiment_score":0.3287190869450569},{"text":"Just to confirm, your total comes to $1,073.50, but we can accept an order up to $500 at once.","start":369.915,"end":377.375,"sentiment":"neutral","sentiment_score":0.19688344942895988},{"text":"Would you like me to split this into separate orders or have a manager call you back?","start":377.515,"end":381.61502,"sentiment":"neutral","sentiment_score":0.0392283740289071},{"text":"Are you still with me?","start":382.54,"end":383.82,"sentiment":"neutral","sentiment_score":-0.019582079350948335}],"sentiment":"neutral","sentiment_score":0.16661251800240212,"channel":1,"num_words":53,"start":365.02002,"end":383.82},{"sentences":[{"text":"Would you prefer to split the order or wait for a manager to call back?","start":383.82,"end":387.12,"sentiment":"neutral","sentiment_score":-0.021264964093764622}],"sentiment":"neutral","sentiment_score":-0.021264964093764622,"channel":1,"num_words":15,"start":383.82,"end":387.12},{"sentences":[{"text":"Can you have someone call me back?","start":387.58502,"end":389.685,"sentiment":"neutral","sentiment_score":-0.015426683106592723}],"sentiment":"neutral","sentiment_score":-0.015426683106592723,"channel":0,"num_words":7,"start":387.58502,"end":389.685},{"sentences":[{"text":"Of course.","start":391.02,"end":391.58002,"sentiment":"neutral","sentiment_score":0.038137683644890785},{"text":"Could I please have your name and phone number so I can arrange a callback for you?","start":391.58002,"end":395.475,"sentiment":"neutral","sentiment_score":0.0653616825447363}],"sentiment":"neutral","sentiment_score":0.06249599845001572,"channel":1,"num_words":19,"start":391.02,"end":395.475},{"sentences":[{"text":"(201) 803-1234.","start":398.49,"end":402.43,"sentiment":"neutral","sentiment_score":0.012822225689888}],"sentiment":"neutral","sentiment_score":0.012822225689888,"channel":0,"num_words":2,"start":398.49,"end":402.43},{"sentences":[{"text":"And can I have your name, please?","start":404.755,"end":406.535,"sentiment":"neutral","sentiment_score":0.0583454929292202}],"sentiment":"neutral","sentiment_score":0.0583454929292202,"channel":1,"num_words":7,"start":404.755,"end":406.535},{"sentences":[{"text":"Sam I m.","start":409.14502,"end":413.565,"sentiment":"neutral","sentiment_score":-0.013764705508947372}],"sentiment":"neutral","sentiment_score":-0.013764705508947372,"channel":0,"num_words":3,"start":409.14502,"end":413.565},{"sentences":[{"text":"Please hold while I transfer you for further assist.","start":413.72998,"end":416.47,"sentiment":"neutral","sentiment_score":-0.15045034140348434}],"sentiment":"neutral","sentiment_score":-0.15045034140348434,"channel":1,"num_words":9,"start":413.72998,"end":416.47}]},"summary":{"result":"success","short":"The customer calls Pete's Pizzas and is given a menu of food options. They order a large spicy davala with mushrooms, caps H2, and one large hand tossed pizza with no strawberries, but with extra strawberries and extra cheese. They also request a callback to split the order and have someone call them back. The customer is informed of the total cost and is offered a deal for a total of $1, 55%."},"intents":{"segments":[{"text":"We've got pizzas, sides, drinks, and desserts. For pizzas, we have margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian, BBQ chicken, and spicy diabola. What sounds good to you?","start_word":28,"end_word":55,"intents":[{"intent":"Order food","confidence_score":0.32279864}]},{"text":"For desserts, we've got tiramisu and Nutella pizza. Would you like to add any of these to your order? Yeah.","start_word":298,"end_word":317,"intents":[{"intent":"Add items to order","confidence_score":0.41300222}]},{"text":"Can you add extra strawberries on my one of my Nutella pizzas?","start_word":745,"end_word":756,"intents":[{"intent":"Add extra strawberries to nuta pizza","confidence_score":0.031967334}]},{"text":"Would you like me to split this into separate orders or have a manager call you back? Are you still with me?","start_word":868,"end_word":889,"intents":[{"intent":"Split nuta order with a manager","confidence_score":0.00008933028}]}]},"sentiments":{"segments":[{"text":"Hi there. Thanks for calling Pete's Pizzas. This is Wayne, your AI ordering assistant. What can I get cooking for you today?","start_word":0,"end_word":21,"sentiment":"positive","sentiment_score":0.4853694438934326},{"text":"What do you have? Sure thing. We've got pizzas, sides, drinks, and desserts. For pizzas, we have margarita, pepperoni, Hawaiian, supreme, meat lovers, vegetarian, BBQ chicken, and spicy diabola. What sounds good to you? What the hell is a spicy Diabla?","start_word":22,"end_word":62,"sentiment":"neutral","sentiment_score":0.1932099163532257},{"text":"The spicy diabala is a hot and tasty pizza featuring hot salami and fresh chili. It's a house favorite for those who enjoy a bit of heat.","start_word":63,"end_word":89,"sentiment":"positive","sentiment_score":0.40334588289260864},{"text":"Would you like to try one? Yeah. Can you add veggies on it? Sure. We can add veggies to your spicy davala. Would you like mushrooms, capsicum, onion, olives, fresh tomato, or a combination of those?","start_word":90,"end_word":125,"sentiment":"neutral","sentiment_score":0.18958941102027893},{"text":"I want all of it. Great choice.","start_word":126,"end_word":132,"sentiment":"positive","sentiment_score":0.5183196663856506},{"text":"Let's add mushrooms, capsicum, onion, olives, and fresh tomato to your spicy Diabola. What size would you like for that? Small, medium, or large? I want extra large. I'm sorry. We only offer small, medium, and large sizes for our pizzas. Would you like the large size instead? Oh, wait. I forgot. I'm allergic to olives. I can only have one single olive on it. No worries. I'll make sure to add just one single olive to your spicy daivola. Would you like anything else with that? You didn't get the size I wanted. Apologies for that. Would you like a small, medium, or large spicy diavola with all the veggies and one single olive? A large. Got it? A large spicy diavala with mushrooms, capsicum, onion, fresh tomato, and just one single olive. Anything else you'd like to add to your order? What sides and desserts do you have? For sides, we have garlic bread, cheesy garlic bread, chicken wings, and Caesar salad. For desserts, we've got tiramisu and Nutella pizza. Would you like to add any of these to your order? Yeah. I want chicken wings, and I want, like, 72 of them. That's quite the order for chicken wings. We can do them in batches of eight wings each. Just to confirm, you want 72 total. Correct? Can I get, actually 70? Sure thing. We'll split it into batches. 64 plain and six is another batch to make it a total of 70 chicken wings. Any specific style for them, plain, buffalo, or BBQ? I want a third of them buffalo, a third of them plain, and a third of them barbecue. Got it. So we'll do around 24 buffalo, 23 plain, and 23 BBQ wings. Does that sound good? Anything else I can add for you? Can I get extra buffalo and extra barbecue on the side as well? We have a selection of hot sauce and garlic dipping sauce options for sides, but not specifically buffalo and BBQ. Would you like a hot sauce on the side instead? Can I do a hot sauce and the dipping sauce on the side? Absolutely. I'll add hot sauce and garlic dipping sauce on the side for your wings. Anything else you'd like? Can you cook my wings well done? Sure thing.","start_word":133,"end_word":516,"sentiment":"neutral","sentiment_score":0.09978099861958374},{"text":"I'll note that you'd like your wings cooked well done.","start_word":517,"end_word":526,"sentiment":"positive","sentiment_score":0.4720057547092438},{"text":"Are you still there? Anything else I can help with? Yeah. What desserts do you have again? For desserts, we have tiramisu and Nutella pizza. Would you like to add one of those to your order? Can I get a tiramisu on my Nutella pizza? I don't see that combination on our menu, but how about trying them separately? Would you like to add a tiramisu or a Nutella pizza? Fine. I'll get five tiramisu and two Nutella pizza. No strawberry. You got it. Five tiramisu and two Nutella pizzas with no strawberries. Anything else you'd like to add? Actually, add one one of the Nutella pizzas I want strawberry on. Sure, sir. So one Nutella pizza with strawberries and one without. Yeah.","start_word":527,"end_word":649,"sentiment":"neutral","sentiment_score":0.0867262584407155},{"text":"Great.","start_word":650,"end_word":650,"sentiment":"positive","sentiment_score":0.6349389553070068},{"text":"Let me summarize what we have so far. One large spicy diabala with mushrooms, capsicum, onion, fresh tomato, and one single olive. 24 buffalo, 23 plain, and 23 BBQ chicken wings cooked well done with hot sauce and garlic dipping sauce on the side, five tiramisu. One Nutella pizza with strawberries and one without. Is there anything else you'd like to add? BBQ chicken wings cooked well done with hot sauce and garlic dipping sauce on the side. Five tiramisu, two Nutella pizzas, one with strawberries, and one without. Is that everything for you? Can you add extra strawberries on my one of my Nutella pizzas? Unfortunately, we don't have an option for extra strawberries, but I can make sure there are strawberries on your Nutella pizza. Is there anything else you'd like to add? No. I'm good. Thanks. It seems that I made a mistake. Capsicum, onion, and fresh tomato aren't listed as add ons for the spicy di bola. But here are some available modifiers, extra cheese, mushrooms, jalapenos, anchovies, and pineapple. Would you like any of these instead? Extra cheese and mushrooms, please.","start_word":651,"end_word":836,"sentiment":"neutral","sentiment_score":0.08705905079841614},{"text":"Great choice. I'll add extra cheese and mushrooms to your spicy daivola.","start_word":837,"end_word":848,"sentiment":"positive","sentiment_score":0.385213315486908},{"text":"Just to confirm, your total comes to $1,073.50, but we can accept an order up to $500 at once. Would you like me to split this into separate orders or have a manager call you back? Are you still with me? Would you prefer to split the order or wait for a manager to call back? Can you have someone call me back? Of course. Could I please have your name and phone number so I can arrange a callback for you? (201) 803-1234. And can I have your name, please? Sam I m. Please hold while I transfer you for further assist.","start_word":849,"end_word":951,"sentiment":"neutral","sentiment_score":0.04542393222885224}],"average":{"sentiment":"neutral","sentiment_score":0.12567243443691792}}}}