{"metadata":{"transaction_key":"deprecated","request_id":"019fca39-98d9-7323-b6da-53b040df0dcf","sha256":"2e31d79f07fc2726e13a206604a1c1f4d5f6eb3b81ff942c2f8b98e87fc032d7","created":"2026-08-04T00:43:21.562Z","duration":126.43194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":353,"output_tokens":62},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":370,"output_tokens":370},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":370,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good morning. I'm looking for Cameron Crofts. Mary calling from Vigilance AI. Yes. Yeah. We sent an email, and also right now, we are trying to present cybersecurity. So is he available to speak with? Mhmm. I because a few months ago so I am yes. Because we're trying to get in touch with him, so we unable to receive a response. So that's why we're trying to connect with him. Can you able to transfer the call? Okay. That's fine, though.","confidence":0.99853516,"words":[{"word":"yes","start":48.275,"end":48.595,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10252711176872252},{"word":"good","start":48.595,"end":48.755,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3600524067878723},{"word":"morning","start":48.755,"end":49.075,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.460246741771698},{"word":"i'm","start":49.075,"end":49.315002,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2978646159172058},{"word":"looking","start":49.315002,"end":49.555,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.2503376603126526},{"word":"for","start":49.555,"end":49.875,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2042144238948822},{"word":"cameron","start":49.875,"end":50.375,"confidence":0.7470703,"punctuated_word":"Cameron","sentiment":"neutral","sentiment_score":0.22470606863498688},{"word":"crofts","start":50.515,"end":51.015,"confidence":0.71500653,"punctuated_word":"Crofts.","sentiment":"neutral","sentiment_score":0.21682968735694885},{"word":"mary","start":53.955,"end":54.355,"confidence":0.9716797,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.1648193597793579},{"word":"calling","start":54.355,"end":54.755,"confidence":0.9472656,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.1294146031141281},{"word":"from","start":54.755,"end":55.235,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1943308711051941},{"word":"vigilance","start":55.235,"end":55.735,"confidence":0.9543457,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.16620276868343353},{"word":"ai","start":56.195,"end":56.695,"confidence":0.9206543,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.2023618519306183},{"word":"yes","start":61.27,"end":61.77,"confidence":0.9909668,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04583900421857834},{"word":"yeah","start":70.965,"end":71.465,"confidence":0.76953125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012916741892695429},{"word":"we","start":71.845,"end":72.244995,"confidence":0.5708008,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.015995748341083527},{"word":"sent","start":72.244995,"end":72.564995,"confidence":0.9951172,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.012318570166826248},{"word":"an","start":72.564995,"end":72.725,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.008543267846107483},{"word":"email","start":72.725,"end":73.225,"confidence":0.71313477,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.014801668003201485},{"word":"and","start":73.284996,"end":73.525,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.017863743007183075},{"word":"also","start":73.525,"end":74.025,"confidence":0.65771484,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.010559827089309692},{"word":"right","start":74.325,"end":74.485,"confidence":0.5800781,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.004889782518148422},{"word":"now","start":74.485,"end":74.805,"confidence":0.80371094,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.021128760650753975},{"word":"we","start":74.805,"end":74.965,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.016330841928720474},{"word":"are","start":74.965,"end":75.205,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.013162080198526382},{"word":"trying","start":75.205,"end":75.445,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.01343458890914917},{"word":"to","start":75.445,"end":75.525,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0019310489296913147},{"word":"present","start":75.525,"end":76.005,"confidence":0.9892578,"punctuated_word":"present","sentiment":"neutral","sentiment_score":-0.018474195152521133},{"word":"cybersecurity","start":76.005,"end":76.505,"confidence":0.92163086,"punctuated_word":"cybersecurity.","sentiment":"neutral","sentiment_score":0.005514212884008884},{"word":"so","start":77.685,"end":78.005,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01509169116616249},{"word":"is","start":78.005,"end":78.244995,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.015647396445274353},{"word":"he","start":78.244995,"end":78.405,"confidence":0.9980469,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.02315669134259224},{"word":"available","start":78.405,"end":78.905,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.003954995423555374},{"word":"to","start":78.965,"end":79.125,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005090292543172836},{"word":"speak","start":79.125,"end":79.445,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.0020870789885520935},{"word":"with","start":79.445,"end":79.945,"confidence":0.9995117,"punctuated_word":"with?","sentiment":"neutral","sentiment_score":0.002925267443060875},{"word":"mhmm","start":87.06,"end":87.56,"confidence":0.8967285,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0541265569627285},{"word":"i","start":105.225,"end":105.625,"confidence":0.7529297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14401137828826904},{"word":"because","start":105.785,"end":106.185,"confidence":0.99316406,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.20143695175647736},{"word":"a","start":106.185,"end":106.425,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18009254336357117},{"word":"few","start":106.425,"end":106.585,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.17569126188755035},{"word":"months","start":106.585,"end":106.985,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.15549738705158234},{"word":"ago","start":106.985,"end":107.485,"confidence":1.0,"punctuated_word":"ago","sentiment":"neutral","sentiment_score":-0.11983415484428406},{"word":"so","start":108.345,"end":108.665,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.22297441959381104},{"word":"i","start":108.665,"end":108.825,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.25796782970428467},{"word":"am","start":108.825,"end":109.065,"confidence":0.99316406,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.2242550551891327},{"word":"yes","start":109.305,"end":109.805,"confidence":0.9921875,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":-0.2302488386631012},{"word":"because","start":110.450005,"end":110.770004,"confidence":1.0,"punctuated_word":"Because","sentiment":"negative","sentiment_score":-0.42007899284362793},{"word":"we're","start":110.770004,"end":111.01,"confidence":0.9946289,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.46014076471328735},{"word":"trying","start":111.01,"end":111.33,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.5010762810707092},{"word":"to","start":111.33,"end":111.490005,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4990794360637665},{"word":"get","start":111.490005,"end":111.65,"confidence":1.0,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.4734671413898468},{"word":"in","start":111.65,"end":111.810005,"confidence":0.99902344,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.4803979992866516},{"word":"touch","start":111.810005,"end":112.05,"confidence":1.0,"punctuated_word":"touch","sentiment":"negative","sentiment_score":-0.43292465806007385},{"word":"with","start":112.05,"end":112.21,"confidence":0.99902344,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.4202631711959839},{"word":"him","start":112.21,"end":112.61,"confidence":0.8015137,"punctuated_word":"him,","sentiment":"negative","sentiment_score":-0.4166647791862488},{"word":"so","start":112.61,"end":112.93,"confidence":1.0,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.39851462841033936},{"word":"we","start":112.93,"end":113.41,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.4884357452392578},{"word":"unable","start":113.41,"end":113.89,"confidence":0.89501953,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.5548107624053955},{"word":"to","start":113.89,"end":114.21,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5019820332527161},{"word":"receive","start":114.21,"end":114.61,"confidence":0.9980469,"punctuated_word":"receive","sentiment":"negative","sentiment_score":-0.5885804295539856},{"word":"a","start":114.61,"end":114.770004,"confidence":0.9863281,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5230779647827148},{"word":"response","start":114.770004,"end":115.270004,"confidence":0.95703125,"punctuated_word":"response.","sentiment":"negative","sentiment_score":-0.5001744031906128},{"word":"so","start":115.89,"end":116.21,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14255543053150177},{"word":"that's","start":116.21,"end":116.450005,"confidence":0.9941406,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.1531956046819687},{"word":"why","start":116.450005,"end":116.770004,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.10775065422058104},{"word":"we're","start":116.770004,"end":116.93,"confidence":0.8613281,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.17367510497570038},{"word":"trying","start":116.93,"end":117.25,"confidence":0.99121094,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.1746019870042801},{"word":"to","start":117.25,"end":117.41,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14923810958862305},{"word":"connect","start":117.41,"end":117.73,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.12951871752738953},{"word":"with","start":117.73,"end":117.97,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07415159791707993},{"word":"him","start":117.97,"end":118.21,"confidence":1.0,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.09498685598373412},{"word":"can","start":118.21,"end":118.450005,"confidence":0.9980469,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.03367253765463829},{"word":"you","start":118.450005,"end":118.61,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.019413363188505173},{"word":"able","start":118.61,"end":118.850006,"confidence":0.9970703,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.02882227674126625},{"word":"to","start":118.850006,"end":119.01,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0579146184027195},{"word":"transfer","start":119.01,"end":119.490005,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.10769890248775482},{"word":"the","start":119.490005,"end":119.65,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12980182468891144},{"word":"call","start":119.65,"end":120.15,"confidence":1.0,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":-0.0969700962305069},{"word":"okay","start":123.090004,"end":123.490005,"confidence":0.9003906,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06661604344844818},{"word":"that's","start":123.490005,"end":123.810005,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.043538015335798264},{"word":"fine","start":123.810005,"end":124.21001,"confidence":0.82714844,"punctuated_word":"fine,","sentiment":"neutral","sentiment_score":-0.02313905581831932},{"word":"though","start":124.21001,"end":124.71001,"confidence":0.99365234,"punctuated_word":"though.","sentiment":"neutral","sentiment_score":-0.043855201452970505}],"paragraphs":{"transcript":"\nYes. Good morning. I'm looking for Cameron Crofts. Mary calling from Vigilance AI. Yes.\n\nYeah. We sent an email, and also right now, we are trying to present cybersecurity. So is he available to speak with? Mhmm. I because a few months ago so I am yes.\n\nBecause we're trying to get in touch with him, so we unable to receive a response. So that's why we're trying to connect with him. Can you able to transfer the call? Okay. That's fine, though.","paragraphs":[{"sentences":[{"text":"Yes.","start":48.275,"end":48.595,"sentiment":"neutral","sentiment_score":0.10252711176872252},{"text":"Good morning.","start":48.595,"end":49.075,"sentiment":"positive","sentiment_score":0.41014957427978516},{"text":"I'm looking for Cameron Crofts.","start":49.075,"end":51.015,"sentiment":"neutral","sentiment_score":0.23879049122333526},{"text":"Mary calling from Vigilance AI.","start":53.955,"end":56.695,"sentiment":"neutral","sentiment_score":0.1714258909225464},{"text":"Yes.","start":61.27,"end":61.77,"sentiment":"neutral","sentiment_score":0.04583900421857834}],"sentiment":"neutral","sentiment_score":0.21569622680544853,"num_words":14,"start":48.275,"end":61.77},{"sentences":[{"text":"Yeah.","start":70.965,"end":71.465,"sentiment":"neutral","sentiment_score":0.012916741892695429},{"text":"We sent an email, and also right now, we are trying to present cybersecurity.","start":71.845,"end":76.505,"sentiment":"neutral","sentiment_score":-0.011708564989800965},{"text":"So is he available to speak with?","start":77.685,"end":79.945,"sentiment":"neutral","sentiment_score":0.007981323504022189},{"text":"Mhmm.","start":87.06,"end":87.56,"sentiment":"neutral","sentiment_score":-0.0541265569627285},{"text":"I because a few months ago so I am yes.","start":105.225,"end":109.805,"sentiment":"neutral","sentiment_score":-0.19120098203420638}],"sentiment":"neutral","sentiment_score":-0.06246273578003501,"num_words":33,"start":70.965,"end":109.805},{"sentences":[{"text":"Because we're trying to get in touch with him, so we unable to receive a response.","start":110.450005,"end":115.270004,"sentiment":"negative","sentiment_score":-0.4787293244153261},{"text":"So that's why we're trying to connect with him.","start":115.89,"end":118.21,"sentiment":"neutral","sentiment_score":-0.13329711804787317},{"text":"Can you able to transfer the call?","start":118.21,"end":120.15,"sentiment":"neutral","sentiment_score":-0.0677562313420432},{"text":"Okay.","start":123.090004,"end":123.490005,"sentiment":"neutral","sentiment_score":-0.06661604344844818},{"text":"That's fine, though.","start":123.490005,"end":124.71001,"sentiment":"neutral","sentiment_score":-0.036844090869029365}],"sentiment":"neutral","sentiment_score":-0.2641884774590532,"num_words":36,"start":110.450005,"end":124.71001}]}}]},{"alternatives":[{"transcript":"Welcome to For sales team and crate returns assistance, press 1. For warehouse, press 2. For repairs related queries, press 3. For service desk, press 4. For all other inquiries, press 5. To hear these options again, press 0. Welcome to Atura. For sales team and crate returns assistance, press 1. For warehouse, press 2. For repairs related queries, press 3. For service desk, press 4. For all other inquiries, press 5. To hear these options Hello. Tracy speaking. Musk is calling. Vigilance AI. Is he expecting your call? K, Mary. Can I give a reference to him? Have you emailed him or spoken to him in the past? I'll check for you. Can I just double check the email address that you sent that through to so that he can look it up before he speaks to you? Sorry. So what was the email address that you sent it through to and sort of around the the week or the day that you sent it? A few months ago. Okay. So what yeah. That's why no. I'd like to check the email address that you sent it to first just to make sure. Yeah.","confidence":0.99902344,"words":[{"word":"welcome","start":0.24,"end":0.48,"confidence":0.56152344,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.1316886693239212},{"word":"to","start":0.48,"end":0.71999997,"confidence":0.3635254,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11896263062953948},{"word":"for","start":0.96,"end":1.28,"confidence":0.7680664,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.1018417701125145},{"word":"sales","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"sales","sentiment":"neutral","sentiment_score":0.14923427999019623},{"word":"team","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.12078189104795456},{"word":"and","start":1.8399999,"end":2.08,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14788660407066345},{"word":"crate","start":2.08,"end":2.32,"confidence":0.8613281,"punctuated_word":"crate","sentiment":"neutral","sentiment_score":0.19051694869995117},{"word":"returns","start":2.32,"end":2.72,"confidence":0.9716797,"punctuated_word":"returns","sentiment":"neutral","sentiment_score":0.12983638048171997},{"word":"assistance","start":2.72,"end":3.22,"confidence":0.99658203,"punctuated_word":"assistance,","sentiment":"neutral","sentiment_score":0.106331467628479},{"word":"press","start":3.6,"end":3.9199998,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.09984146058559418},{"word":"1","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.11810800433158876},{"word":"for","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.06307521462440491},{"word":"warehouse","start":4.88,"end":5.38,"confidence":1.0,"punctuated_word":"warehouse,","sentiment":"neutral","sentiment_score":0.07146000117063522},{"word":"press","start":5.68,"end":6.0,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.05009109526872635},{"word":"2","start":6.0,"end":6.5,"confidence":1.0,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.08426105231046677},{"word":"for","start":6.56,"end":6.8799996,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.06366663426160812},{"word":"repairs","start":6.8799996,"end":7.3599997,"confidence":0.97265625,"punctuated_word":"repairs","sentiment":"neutral","sentiment_score":0.06990654021501541},{"word":"related","start":7.3599997,"end":7.7599998,"confidence":1.0,"punctuated_word":"related","sentiment":"neutral","sentiment_score":0.05843789130449295},{"word":"queries","start":7.7599998,"end":8.26,"confidence":1.0,"punctuated_word":"queries,","sentiment":"neutral","sentiment_score":0.05985648185014725},{"word":"press","start":8.559999,"end":8.88,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.0468919649720192},{"word":"3","start":8.88,"end":9.38,"confidence":1.0,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":0.06729249656200409},{"word":"for","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.05632762610912323},{"word":"service","start":9.76,"end":10.16,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.07048679888248444},{"word":"desk","start":10.16,"end":10.66,"confidence":0.9995117,"punctuated_word":"desk,","sentiment":"neutral","sentiment_score":0.06604667752981186},{"word":"press","start":10.719999,"end":11.04,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.04292122647166252},{"word":"4","start":11.04,"end":11.54,"confidence":1.0,"punctuated_word":"4.","sentiment":"neutral","sentiment_score":0.05976887419819832},{"word":"for","start":11.599999,"end":11.84,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.05166385695338249},{"word":"all","start":11.84,"end":12.08,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.05231438577175141},{"word":"other","start":12.08,"end":12.4,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.05009089410305023},{"word":"inquiries","start":12.4,"end":12.9,"confidence":1.0,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":0.04063711315393448},{"word":"press","start":13.28,"end":13.599999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.04170583561062813},{"word":"5","start":13.599999,"end":14.099999,"confidence":1.0,"punctuated_word":"5.","sentiment":"neutral","sentiment_score":0.05635770410299301},{"word":"to","start":14.24,"end":14.4,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.05069001019001007},{"word":"hear","start":14.4,"end":14.639999,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.05228220671415329},{"word":"these","start":14.639999,"end":14.88,"confidence":1.0,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.055136386305093765},{"word":"options","start":14.88,"end":15.28,"confidence":1.0,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.03944901004433632},{"word":"again","start":15.28,"end":15.78,"confidence":0.9995117,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.05083899945020676},{"word":"press","start":15.995,"end":16.494999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.0269775427877903},{"word":"0","start":20.154999,"end":20.555,"confidence":1.0,"punctuated_word":"0.","sentiment":"neutral","sentiment_score":0.046690549701452255},{"word":"welcome","start":20.555,"end":20.955,"confidence":0.9980469,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.07227778434753418},{"word":"to","start":20.955,"end":21.275,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08570899814367294},{"word":"atura","start":21.275,"end":21.775,"confidence":0.73897296,"punctuated_word":"Atura.","sentiment":"neutral","sentiment_score":0.0677449107170105},{"word":"for","start":22.075,"end":22.395,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.05128011479973793},{"word":"sales","start":22.395,"end":22.715,"confidence":1.0,"punctuated_word":"sales","sentiment":"neutral","sentiment_score":0.05303013324737549},{"word":"team","start":22.715,"end":22.955,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.05624919757246971},{"word":"and","start":22.955,"end":23.195,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.055806029587984085},{"word":"crate","start":23.195,"end":23.435,"confidence":0.9086914,"punctuated_word":"crate","sentiment":"neutral","sentiment_score":0.05728529393672943},{"word":"returns","start":23.435,"end":23.835,"confidence":0.9707031,"punctuated_word":"returns","sentiment":"neutral","sentiment_score":0.03828837722539902},{"word":"assistance","start":23.835,"end":24.335,"confidence":0.9970703,"punctuated_word":"assistance,","sentiment":"neutral","sentiment_score":0.04184701666235924},{"word":"press","start":24.715,"end":25.035,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.03805192559957504},{"word":"1","start":25.035,"end":25.535,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.0624389722943306},{"word":"for","start":25.675,"end":25.994999,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.03784046694636345},{"word":"warehouse","start":25.994999,"end":26.494999,"confidence":1.0,"punctuated_word":"warehouse,","sentiment":"neutral","sentiment_score":0.036800652742385864},{"word":"press","start":26.715,"end":27.115,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.02858852595090866},{"word":"2","start":27.115,"end":27.615,"confidence":1.0,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.04958329722285271},{"word":"for","start":27.755001,"end":27.994999,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.03382444754242897},{"word":"repairs","start":27.994999,"end":28.474998,"confidence":0.99316406,"punctuated_word":"repairs","sentiment":"neutral","sentiment_score":0.034588586539030075},{"word":"related","start":28.474998,"end":28.875,"confidence":1.0,"punctuated_word":"related","sentiment":"neutral","sentiment_score":0.03584027290344238},{"word":"queries","start":28.875,"end":29.375,"confidence":1.0,"punctuated_word":"queries,","sentiment":"neutral","sentiment_score":0.033379703760147095},{"word":"press","start":29.595,"end":29.915,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.027933504432439804},{"word":"3","start":29.915,"end":30.415,"confidence":1.0,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":0.04226004332304001},{"word":"for","start":30.67,"end":30.91,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.02979571558535099},{"word":"service","start":30.91,"end":31.23,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.03316536173224449},{"word":"desk","start":31.23,"end":31.73,"confidence":0.9995117,"punctuated_word":"desk,","sentiment":"neutral","sentiment_score":0.02932184562087059},{"word":"press","start":31.79,"end":32.19,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.024915963411331177},{"word":"4","start":32.19,"end":32.69,"confidence":1.0,"punctuated_word":"4.","sentiment":"neutral","sentiment_score":0.03649118542671203},{"word":"for","start":32.75,"end":32.99,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.033518142998218536},{"word":"all","start":32.99,"end":33.23,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.03605911508202553},{"word":"other","start":33.23,"end":33.55,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.034635432064533234},{"word":"inquiries","start":33.55,"end":34.05,"confidence":1.0,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":0.029144572094082832},{"word":"press","start":34.43,"end":34.75,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.028750017285346985},{"word":"5","start":34.75,"end":35.25,"confidence":1.0,"punctuated_word":"5.","sentiment":"neutral","sentiment_score":0.0424342080950737},{"word":"to","start":35.39,"end":35.55,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.03484547510743141},{"word":"hear","start":35.55,"end":35.79,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.026522433385252953},{"word":"these","start":35.79,"end":36.03,"confidence":0.99902344,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.03220079094171524},{"word":"options","start":36.03,"end":36.35,"confidence":0.9980469,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.02594815008342266},{"word":"hello","start":46.175,"end":46.495,"confidence":0.95703125,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.0306549109518528},{"word":"tracy","start":46.495,"end":46.895,"confidence":0.984375,"punctuated_word":"Tracy","sentiment":"neutral","sentiment_score":0.03118458390235901},{"word":"speaking","start":46.895,"end":47.395,"confidence":0.99902344,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.03051314502954483},{"word":"musk","start":52.255,"end":52.495,"confidence":0.2824707,"punctuated_word":"Musk","sentiment":"neutral","sentiment_score":0.24160639941692352},{"word":"is","start":52.495,"end":52.655,"confidence":0.9770508,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2268124967813492},{"word":"calling","start":52.655,"end":53.155,"confidence":0.94140625,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.185577929019928},{"word":"vigilance","start":57.775,"end":58.275,"confidence":0.96972656,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.10856091231107712},{"word":"ai","start":58.77,"end":59.01,"confidence":0.92749023,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.15000315010547638},{"word":"is","start":59.01,"end":59.329998,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.11648767441511154},{"word":"he","start":59.329998,"end":59.489998,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.12900055944919586},{"word":"expecting","start":59.489998,"end":59.89,"confidence":1.0,"punctuated_word":"expecting","sentiment":"neutral","sentiment_score":0.0884234681725502},{"word":"your","start":59.89,"end":60.129997,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09260261803865431},{"word":"call","start":60.129997,"end":60.629997,"confidence":1.0,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":0.07639195024967194},{"word":"k","start":63.329998,"end":63.649998,"confidence":0.7626953,"punctuated_word":"K,","sentiment":"neutral","sentiment_score":0.02358490601181984},{"word":"mary","start":63.649998,"end":64.149994,"confidence":0.98535156,"punctuated_word":"Mary.","sentiment":"neutral","sentiment_score":0.04041149467229843},{"word":"can","start":66.049995,"end":66.29,"confidence":0.8613281,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.01906181126832962},{"word":"i","start":66.29,"end":66.45,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.027532659471035004},{"word":"give","start":66.45,"end":66.69,"confidence":0.99121094,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.019301816821098328},{"word":"a","start":66.69,"end":66.85,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02749882265925407},{"word":"reference","start":66.85,"end":67.33,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.021976638585329056},{"word":"to","start":67.33,"end":67.49,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02751285769045353},{"word":"him","start":67.49,"end":67.99,"confidence":0.88500977,"punctuated_word":"him?","sentiment":"neutral","sentiment_score":0.02522260695695877},{"word":"have","start":68.21,"end":68.369995,"confidence":0.7089844,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.0017342697829008102},{"word":"you","start":68.369995,"end":68.61,"confidence":0.9667969,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006905166432261467},{"word":"emailed","start":68.61,"end":68.93,"confidence":0.9863281,"punctuated_word":"emailed","sentiment":"neutral","sentiment_score":0.007631010375916958},{"word":"him","start":68.93,"end":69.17,"confidence":0.9921875,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.007362151518464088},{"word":"or","start":69.17,"end":69.33,"confidence":0.984375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0009735971689224244},{"word":"spoken","start":69.33,"end":69.65,"confidence":0.9892578,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":0.0006009023636579514},{"word":"to","start":69.65,"end":69.729996,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012642309069633484},{"word":"him","start":69.729996,"end":69.89,"confidence":0.99902344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.017024854198098183},{"word":"in","start":69.89,"end":70.049995,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.00023581087589263916},{"word":"the","start":70.049995,"end":70.13,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006546011194586754},{"word":"past","start":70.13,"end":70.63,"confidence":0.9995117,"punctuated_word":"past?","sentiment":"neutral","sentiment_score":0.007404369302093983},{"word":"i'll","start":79.985,"end":80.225,"confidence":0.99316406,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0019603583496063948},{"word":"check","start":80.225,"end":80.465004,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.013657115399837494},{"word":"for","start":80.465004,"end":80.625,"confidence":0.87841797,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.006922401487827301},{"word":"you","start":80.625,"end":80.785,"confidence":0.98999023,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.000979110598564148},{"word":"can","start":80.785,"end":81.025,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.006767481565475464},{"word":"i","start":81.025,"end":81.105,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02429918199777603},{"word":"just","start":81.105,"end":81.265,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.015255950391292572},{"word":"double","start":81.265,"end":81.585,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.005171097815036774},{"word":"check","start":81.585,"end":81.745,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.0001137368381023407},{"word":"the","start":81.745,"end":81.905,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01010053977370262},{"word":"email","start":81.905,"end":82.145004,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.020801499485969543},{"word":"address","start":82.145004,"end":82.385,"confidence":0.98535156,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.00012768059968948364},{"word":"that","start":82.385,"end":82.545,"confidence":0.9790039,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.00467870756983757},{"word":"you","start":82.545,"end":82.705,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01342182606458664},{"word":"sent","start":82.705,"end":82.865005,"confidence":0.9980469,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.017303582280874252},{"word":"that","start":82.865005,"end":83.04,"confidence":0.9243164,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.003711111843585968},{"word":"through","start":83.200005,"end":83.44,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.012627653777599336},{"word":"to","start":83.44,"end":83.520004,"confidence":0.984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007429581135511398},{"word":"so","start":83.520004,"end":83.92,"confidence":0.88671875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.015994440764188766},{"word":"that","start":83.92,"end":84.08,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03016103059053421},{"word":"he","start":84.08,"end":84.24,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.0236713495105505},{"word":"can","start":84.24,"end":84.64,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.00048216432332992554},{"word":"look","start":84.64,"end":84.8,"confidence":0.99902344,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.003831129521131515},{"word":"it","start":84.8,"end":84.88,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0017499662935733795},{"word":"up","start":84.88,"end":85.12,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.005659028887748718},{"word":"before","start":85.12,"end":85.44,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.01297089457511902},{"word":"he","start":85.44,"end":85.6,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.022657936438918114},{"word":"speaks","start":85.6,"end":85.92,"confidence":0.9941406,"punctuated_word":"speaks","sentiment":"neutral","sentiment_score":-0.04245149716734886},{"word":"to","start":85.92,"end":86.08,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.025271397083997726},{"word":"you","start":86.08,"end":86.58,"confidence":0.9724121,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.03419455140829086},{"word":"sorry","start":97.985,"end":98.305,"confidence":0.51049805,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.11243151873350143},{"word":"so","start":98.305,"end":98.385,"confidence":0.47631836,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10515855252742767},{"word":"what","start":98.385,"end":98.625,"confidence":0.9941406,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.13426193594932556},{"word":"was","start":98.625,"end":98.784996,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.17501316964626312},{"word":"the","start":98.784996,"end":98.865,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17052607238292694},{"word":"email","start":98.865,"end":99.104996,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.16271458566188812},{"word":"address","start":99.104996,"end":99.265,"confidence":0.9863281,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.14910249412059784},{"word":"that","start":99.265,"end":99.424995,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10678833723068236},{"word":"you","start":99.424995,"end":99.505,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12368164211511612},{"word":"sent","start":99.505,"end":99.744995,"confidence":0.91259766,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.11563464999198914},{"word":"it","start":99.744995,"end":99.825,"confidence":0.97509766,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1371673196554184},{"word":"through","start":99.825,"end":100.065,"confidence":0.9819336,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.160762220621109},{"word":"to","start":100.065,"end":100.385,"confidence":0.9838867,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13701075315475464},{"word":"and","start":100.385,"end":100.705,"confidence":0.6166992,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11095403879880904},{"word":"sort","start":100.705,"end":100.945,"confidence":0.8588867,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.12770164012908936},{"word":"of","start":100.945,"end":101.104996,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.10972106456756592},{"word":"around","start":101.104996,"end":101.585,"confidence":0.9902344,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.12824702262878418},{"word":"the","start":101.585,"end":101.825,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13662099838256836},{"word":"the","start":101.825,"end":101.985,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13650403916835785},{"word":"week","start":101.985,"end":102.225,"confidence":0.9951172,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.12554235756397247},{"word":"or","start":102.225,"end":102.385,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.11787942051887512},{"word":"the","start":102.385,"end":102.545,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12660939991474152},{"word":"day","start":102.545,"end":102.784996,"confidence":0.9970703,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.10781068354845048},{"word":"that","start":102.784996,"end":102.945,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0890389159321785},{"word":"you","start":102.945,"end":103.025,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09831352531909944},{"word":"sent","start":103.025,"end":103.265,"confidence":0.99609375,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.09322481602430344},{"word":"it","start":103.265,"end":103.765,"confidence":0.99121094,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.1053428053855896},{"word":"a","start":107.905,"end":108.065,"confidence":0.984375,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.16862644255161283},{"word":"few","start":108.065,"end":108.225,"confidence":0.99902344,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.2514333128929138},{"word":"months","start":108.225,"end":108.465,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.2247110456228256},{"word":"ago","start":108.465,"end":108.965,"confidence":0.86035156,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.19574972987174988},{"word":"okay","start":115.84,"end":116.08,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.1583305597305298},{"word":"so","start":116.08,"end":116.58,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14920839667320251},{"word":"what","start":116.64,"end":116.96,"confidence":0.609375,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.15528982877731323},{"word":"yeah","start":118.399994,"end":118.56,"confidence":0.9890137,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.007932573556900024},{"word":"that's","start":118.56,"end":118.96,"confidence":0.99365234,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.039129264652729034},{"word":"why","start":118.96,"end":119.439995,"confidence":0.98095703,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.11283820867538452},{"word":"no","start":120.799995,"end":121.04,"confidence":0.9597168,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.14610807597637177},{"word":"i'd","start":121.04,"end":121.2,"confidence":0.9995117,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":-0.13583481311798096},{"word":"like","start":121.2,"end":121.439995,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1015680730342865},{"word":"to","start":121.439995,"end":121.52,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08941684663295746},{"word":"check","start":121.52,"end":121.759995,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.08087489753961563},{"word":"the","start":121.759995,"end":121.84,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10961100459098816},{"word":"email","start":121.84,"end":122.08,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.09868296980857848},{"word":"address","start":122.08,"end":122.24,"confidence":0.97265625,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.07338263839483261},{"word":"that","start":122.24,"end":122.32,"confidence":0.90722656,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08520831167697906},{"word":"you","start":122.32,"end":122.479996,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09390782564878464},{"word":"sent","start":122.479996,"end":122.72,"confidence":0.9370117,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.09338369965553284},{"word":"it","start":122.72,"end":122.88,"confidence":0.9892578,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12680760025978088},{"word":"to","start":122.88,"end":123.119995,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12612919509410858},{"word":"first","start":123.119995,"end":123.41694,"confidence":0.9790039,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.05076400190591812},{"word":"just","start":123.41694,"end":123.57694,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03669506683945656},{"word":"to","start":123.57694,"end":123.81694,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.024214260280132297},{"word":"make","start":123.81694,"end":124.31694,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.04915675520896912},{"word":"sure","start":124.616936,"end":124.866936,"confidence":0.76000977,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.006442036479711533},{"word":"yeah","start":124.866936,"end":125.366936,"confidence":0.86206055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012707380577921867}],"paragraphs":{"transcript":"\nWelcome to For sales team and crate returns assistance, press 1. For warehouse, press 2. For repairs related queries, press 3. For service desk, press 4. For all other inquiries, press 5.\n\nTo hear these options again, press 0. Welcome to Atura. For sales team and crate returns assistance, press 1. For warehouse, press 2. For repairs related queries, press 3.\n\nFor service desk, press 4. For all other inquiries, press 5. To hear these options Hello. Tracy speaking. Musk is calling.\n\nVigilance AI. Is he expecting your call? K, Mary. Can I give a reference to him? Have you emailed him or spoken to him in the past?\n\nI'll check for you. Can I just double check the email address that you sent that through to so that he can look it up before he speaks to you? Sorry. So what was the email address that you sent it through to and sort of around the the week or the day that you sent it? A few months ago.\n\nOkay. So what yeah. That's why no. I'd like to check the email address that you sent it to first just to make sure. Yeah.","paragraphs":[{"sentences":[{"text":"Welcome to For sales team and crate returns assistance, press 1.","start":0.24,"end":4.42,"sentiment":"neutral","sentiment_score":0.12863910062746567},{"text":"For warehouse, press 2.","start":4.56,"end":6.5,"sentiment":"neutral","sentiment_score":0.06722184084355831},{"text":"For repairs related queries, press 3.","start":6.56,"end":9.38,"sentiment":"neutral","sentiment_score":0.0610086681942145},{"text":"For service desk, press 4.","start":9.5199995,"end":11.54,"sentiment":"neutral","sentiment_score":0.059110240638256074},{"text":"For all other inquiries, press 5.","start":11.599999,"end":14.099999,"sentiment":"neutral","sentiment_score":0.048794964949289955}],"sentiment":"neutral","sentiment_score":0.08244657726027071,"num_words":32,"start":0.24,"end":14.099999},{"sentences":[{"text":"To hear these options again, press 0.","start":14.24,"end":20.555,"sentiment":"neutral","sentiment_score":0.04600924359900611},{"text":"Welcome to Atura.","start":20.555,"end":21.775,"sentiment":"neutral","sentiment_score":0.07524389773607254},{"text":"For sales team and crate returns assistance, press 1.","start":22.075,"end":25.535,"sentiment":"neutral","sentiment_score":0.050475228991773397},{"text":"For warehouse, press 2.","start":25.675,"end":27.615,"sentiment":"neutral","sentiment_score":0.03820323571562767},{"text":"For repairs related queries, press 3.","start":27.755001,"end":30.415,"sentiment":"neutral","sentiment_score":0.03463775975008806}],"sentiment":"neutral","sentiment_score":0.046990102092767584,"num_words":29,"start":14.24,"end":30.415},{"sentences":[{"text":"For service desk, press 4.","start":30.67,"end":32.69,"sentiment":"neutral","sentiment_score":0.03073801435530186},{"text":"For all other inquiries, press 5.","start":32.75,"end":35.25,"sentiment":"neutral","sentiment_score":0.0340902479365468},{"text":"To hear these options Hello.","start":35.39,"end":46.495,"sentiment":"neutral","sentiment_score":0.030034352093935013},{"text":"Tracy speaking.","start":46.495,"end":47.395,"sentiment":"neutral","sentiment_score":0.03084886446595192},{"text":"Musk is calling.","start":52.255,"end":53.155,"sentiment":"neutral","sentiment_score":0.21799894173940024}],"sentiment":"neutral","sentiment_score":0.058290374953122365,"num_words":21,"start":30.67,"end":53.155},{"sentences":[{"text":"Vigilance AI.","start":57.775,"end":59.01,"sentiment":"neutral","sentiment_score":0.12928203120827675},{"text":"Is he expecting your call?","start":59.01,"end":60.629997,"sentiment":"neutral","sentiment_score":0.10058125406503678},{"text":"K, Mary.","start":63.329998,"end":64.149994,"sentiment":"neutral","sentiment_score":0.031998200342059135},{"text":"Can I give a reference to him?","start":66.049995,"end":67.99,"sentiment":"neutral","sentiment_score":0.024015316207494055},{"text":"Have you emailed him or spoken to him in the past?","start":68.21,"end":70.63,"sentiment":"neutral","sentiment_score":0.006058330562981692}],"sentiment":"neutral","sentiment_score":0.039267243817448616,"num_words":27,"start":57.775,"end":70.63},{"sentences":[{"text":"I'll check for you.","start":79.985,"end":80.785,"sentiment":"neutral","sentiment_score":-0.0053901911596767604},{"text":"Can I just double check the email address that you sent that through to so that he can look it up before he speaks to you?","start":80.785,"end":86.58,"sentiment":"neutral","sentiment_score":-0.002912932003919895},{"text":"Sorry.","start":97.985,"end":98.305,"sentiment":"neutral","sentiment_score":-0.11243151873350143},{"text":"So what was the email address that you sent it through to and sort of around the the week or the day that you sent it?","start":98.305,"end":103.765,"sentiment":"neutral","sentiment_score":-0.12658971003614938},{"text":"A few months ago.","start":107.905,"end":108.965,"sentiment":"neutral","sentiment_score":-0.21013013273477554}],"sentiment":"neutral","sentiment_score":-0.07117346733365758,"num_words":61,"start":79.985,"end":108.965},{"sentences":[{"text":"Okay.","start":115.84,"end":116.08,"sentiment":"neutral","sentiment_score":-0.1583305597305298},{"text":"So what yeah.","start":116.08,"end":118.56,"sentiment":"neutral","sentiment_score":-0.1041435996691386},{"text":"That's why no.","start":118.56,"end":121.04,"sentiment":"neutral","sentiment_score":-0.09935851643482844},{"text":"I'd like to check the email address that you sent it to first just to make sure.","start":121.04,"end":124.866936,"sentiment":"neutral","sentiment_score":-0.08129882330403608},{"text":"Yeah.","start":124.866936,"end":125.366936,"sentiment":"neutral","sentiment_score":-0.012707380577921867}],"sentiment":"neutral","sentiment_score":-0.08654497139155864,"num_words":25,"start":115.84,"end":125.366936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to For sales team and crate returns assistance, press 1. For warehouse, press 2. For repairs related queries, press 3. For service desk, press 4. For all other inquiries, press 5.\n\nTo hear these options again, press 0. Welcome to Atura. For sales team and crate returns assistance, press 1. For warehouse, press 2. For repairs related queries, press 3.\n\nFor service desk, press 4. For all other inquiries, press 5. To hear these options Hello. Tracy speaking.\n\nChannel 0: Yes. Good morning. I'm looking for Cameron Crofts.\n\nChannel 1: Musk is calling.\n\nChannel 0: Mary calling from Vigilance AI.\n\nChannel 1: Vigilance AI. Is he expecting your call?\n\nChannel 0: Yes.\n\nChannel 1: K, Mary. Can I give a reference to him? Have you emailed him or spoken to him in the past?\n\nChannel 0: Yeah. We sent an email, and also right now, we are trying to present cybersecurity. So is he available to speak with?\n\nChannel 1: I'll check for you. Can I just double check the email address that you sent that through to so that he can look it up before he speaks to you?\n\nChannel 0: Mhmm.\n\nChannel 1: Sorry. So what was the email address that you sent it through to and sort of around the the week or the day that you sent it?\n\nChannel 0: I because a few months ago\n\nChannel 1: A few months\n\nChannel 0: so\n\nChannel 1: ago.\n\nChannel 0: I am yes. Because we're trying to get in touch with him, so we unable to receive a response.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: So\n\nChannel 0: that's why\n\nChannel 1: what\n\nChannel 0: we're trying to connect with him. Can\n\nChannel 1: yeah.\n\nChannel 0: you\n\nChannel 1: That's\n\nChannel 0: able to\n\nChannel 1: why\n\nChannel 0: transfer the call?\n\nChannel 1: no. I'd like to check the email address that you sent it to\n\nChannel 0: Okay.\n\nChannel 1: first just\n\nChannel 0: That's\n\nChannel 1: to\n\nChannel 0: fine,\n\nChannel 1: make\n\nChannel 0: though.\n\nChannel 1: sure. Yeah.","paragraphs":[{"sentences":[{"text":"Welcome to For sales team and crate returns assistance, press 1.","start":0.24,"end":4.42,"sentiment":"neutral","sentiment_score":0.12863910062746567},{"text":"For warehouse, press 2.","start":4.56,"end":6.5,"sentiment":"neutral","sentiment_score":0.06722184084355831},{"text":"For repairs related queries, press 3.","start":6.56,"end":9.38,"sentiment":"neutral","sentiment_score":0.0610086681942145},{"text":"For service desk, press 4.","start":9.5199995,"end":11.54,"sentiment":"neutral","sentiment_score":0.059110240638256074},{"text":"For all other inquiries, press 5.","start":11.599999,"end":14.099999,"sentiment":"neutral","sentiment_score":0.048794964949289955}],"sentiment":"neutral","sentiment_score":0.08244657726027071,"channel":1,"num_words":32,"start":0.24,"end":14.099999},{"sentences":[{"text":"To hear these options again, press 0.","start":14.24,"end":20.555,"sentiment":"neutral","sentiment_score":0.04600924359900611},{"text":"Welcome to Atura.","start":20.555,"end":21.775,"sentiment":"neutral","sentiment_score":0.07524389773607254},{"text":"For sales team and crate returns assistance, press 1.","start":22.075,"end":25.535,"sentiment":"neutral","sentiment_score":0.050475228991773397},{"text":"For warehouse, press 2.","start":25.675,"end":27.615,"sentiment":"neutral","sentiment_score":0.03820323571562767},{"text":"For repairs related queries, press 3.","start":27.755001,"end":30.415,"sentiment":"neutral","sentiment_score":0.03463775975008806}],"sentiment":"neutral","sentiment_score":0.046990102092767584,"channel":1,"num_words":29,"start":14.24,"end":30.415},{"sentences":[{"text":"For service desk, press 4.","start":30.67,"end":32.69,"sentiment":"neutral","sentiment_score":0.03073801435530186},{"text":"For all other inquiries, press 5.","start":32.75,"end":35.25,"sentiment":"neutral","sentiment_score":0.0340902479365468},{"text":"To hear these options Hello.","start":35.39,"end":46.495,"sentiment":"neutral","sentiment_score":0.030034352093935013},{"text":"Tracy speaking.","start":46.495,"end":47.395,"sentiment":"neutral","sentiment_score":0.03084886446595192}],"sentiment":"neutral","sentiment_score":0.031672280488742724,"channel":1,"num_words":18,"start":30.67,"end":47.395},{"sentences":[{"text":"Yes.","start":48.275,"end":48.595,"sentiment":"neutral","sentiment_score":0.10252711176872252},{"text":"Good morning.","start":48.595,"end":49.075,"sentiment":"positive","sentiment_score":0.41014957427978516},{"text":"I'm looking for Cameron Crofts.","start":49.075,"end":51.015,"sentiment":"neutral","sentiment_score":0.23879049122333526}],"sentiment":"neutral","sentiment_score":0.26459733955562115,"channel":0,"num_words":8,"start":48.275,"end":51.015},{"sentences":[{"text":"Musk is calling.","start":52.255,"end":53.155,"sentiment":"neutral","sentiment_score":0.21799894173940024}],"sentiment":"neutral","sentiment_score":0.21799894173940024,"channel":1,"num_words":3,"start":52.255,"end":53.155},{"sentences":[{"text":"Mary calling from Vigilance AI.","start":53.955,"end":56.695,"sentiment":"neutral","sentiment_score":0.1714258909225464}],"sentiment":"neutral","sentiment_score":0.1714258909225464,"channel":0,"num_words":5,"start":53.955,"end":56.695},{"sentences":[{"text":"Vigilance AI.","start":57.775,"end":59.01,"sentiment":"neutral","sentiment_score":0.12928203120827675},{"text":"Is he expecting your call?","start":59.01,"end":60.629997,"sentiment":"neutral","sentiment_score":0.10058125406503678}],"sentiment":"neutral","sentiment_score":0.10878147610596248,"channel":1,"num_words":7,"start":57.775,"end":60.629997},{"sentences":[{"text":"Yes.","start":61.27,"end":61.77,"sentiment":"neutral","sentiment_score":0.04583900421857834}],"sentiment":"neutral","sentiment_score":0.04583900421857834,"channel":0,"num_words":1,"start":61.27,"end":61.77},{"sentences":[{"text":"K, Mary.","start":63.329998,"end":64.149994,"sentiment":"neutral","sentiment_score":0.031998200342059135},{"text":"Can I give a reference to him?","start":66.049995,"end":67.99,"sentiment":"neutral","sentiment_score":0.024015316207494055},{"text":"Have you emailed him or spoken to him in the past?","start":68.21,"end":70.63,"sentiment":"neutral","sentiment_score":0.006058330562981692}],"sentiment":"neutral","sentiment_score":0.014937262516468763,"channel":1,"num_words":20,"start":63.329998,"end":70.63},{"sentences":[{"text":"Yeah.","start":70.965,"end":71.465,"sentiment":"neutral","sentiment_score":0.012916741892695429},{"text":"We sent an email, and also right now, we are trying to present cybersecurity.","start":71.845,"end":76.505,"sentiment":"neutral","sentiment_score":-0.011708564989800965},{"text":"So is he available to speak with?","start":77.685,"end":79.945,"sentiment":"neutral","sentiment_score":0.007981323504022189}],"sentiment":"neutral","sentiment_score":-0.004324268338016488,"channel":0,"num_words":22,"start":70.965,"end":79.945},{"sentences":[{"text":"I'll check for you.","start":79.985,"end":80.785,"sentiment":"neutral","sentiment_score":-0.0053901911596767604},{"text":"Can I just double check the email address that you sent that through to so that he can look it up before he speaks to you?","start":80.785,"end":86.58,"sentiment":"neutral","sentiment_score":-0.002912932003919895}],"sentiment":"neutral","sentiment_score":-0.003243233224687477,"channel":1,"num_words":30,"start":79.985,"end":86.58},{"sentences":[{"text":"Mhmm.","start":87.06,"end":87.56,"sentiment":"neutral","sentiment_score":-0.0541265569627285}],"sentiment":"neutral","sentiment_score":-0.0541265569627285,"channel":0,"num_words":1,"start":87.06,"end":87.56},{"sentences":[{"text":"Sorry.","start":97.985,"end":98.305,"sentiment":"neutral","sentiment_score":-0.11243151873350143},{"text":"So what was the email address that you sent it through to and sort of around the the week or the day that you sent it?","start":98.305,"end":103.765,"sentiment":"neutral","sentiment_score":-0.12658971003614938}],"sentiment":"neutral","sentiment_score":-0.12606533258049576,"channel":1,"num_words":27,"start":97.985,"end":103.765},{"sentences":[{"text":"I because a few months ago","start":105.225,"end":107.485,"sentiment":"neutral","sentiment_score":-0.16276061286528906}],"sentiment":"neutral","sentiment_score":-0.16276061286528906,"channel":0,"num_words":6,"start":105.225,"end":107.485},{"sentences":[{"text":"A few months","start":107.905,"end":108.465,"sentiment":"neutral","sentiment_score":-0.2149236003557841}],"sentiment":"neutral","sentiment_score":-0.2149236003557841,"channel":1,"num_words":3,"start":107.905,"end":108.465},{"sentences":[{"text":"so","start":108.345,"end":108.665,"sentiment":"neutral","sentiment_score":-0.22297441959381104}],"sentiment":"neutral","sentiment_score":-0.22297441959381104,"channel":0,"num_words":1,"start":108.345,"end":108.665},{"sentences":[{"text":"ago.","start":108.465,"end":108.965,"sentiment":"neutral","sentiment_score":-0.19574972987174988}],"sentiment":"neutral","sentiment_score":-0.19574972987174988,"channel":1,"num_words":1,"start":108.465,"end":108.965},{"sentences":[{"text":"I am yes.","start":108.665,"end":109.805,"sentiment":"neutral","sentiment_score":-0.2374905745188395},{"text":"Because we're trying to get in touch with him, so we unable to receive a response.","start":110.450005,"end":115.270004,"sentiment":"negative","sentiment_score":-0.4787293244153261}],"sentiment":"negative","sentiment_score":-0.4406389954843019,"channel":0,"num_words":19,"start":108.665,"end":115.270004},{"sentences":[{"text":"Okay.","start":115.84,"end":116.08,"sentiment":"neutral","sentiment_score":-0.1583305597305298}],"sentiment":"neutral","sentiment_score":-0.1583305597305298,"channel":1,"num_words":1,"start":115.84,"end":116.08},{"sentences":[{"text":"So","start":115.89,"end":116.21,"sentiment":"neutral","sentiment_score":-0.14255543053150177}],"sentiment":"neutral","sentiment_score":-0.14255543053150177,"channel":0,"num_words":1,"start":115.89,"end":116.21},{"sentences":[{"text":"So","start":116.08,"end":116.58,"sentiment":"neutral","sentiment_score":-0.14920839667320251}],"sentiment":"neutral","sentiment_score":-0.14920839667320251,"channel":1,"num_words":1,"start":116.08,"end":116.58},{"sentences":[{"text":"that's why","start":116.21,"end":116.770004,"sentiment":"neutral","sentiment_score":-0.13047312945127487}],"sentiment":"neutral","sentiment_score":-0.13047312945127487,"channel":0,"num_words":2,"start":116.21,"end":116.770004},{"sentences":[{"text":"what","start":116.64,"end":116.96,"sentiment":"neutral","sentiment_score":-0.15528982877731323}],"sentiment":"neutral","sentiment_score":-0.15528982877731323,"channel":1,"num_words":1,"start":116.64,"end":116.96},{"sentences":[{"text":"we're trying to connect with him.","start":116.770004,"end":118.21,"sentiment":"neutral","sentiment_score":-0.13269539549946785},{"text":"Can","start":118.21,"end":118.450005,"sentiment":"neutral","sentiment_score":-0.03367253765463829}],"sentiment":"neutral","sentiment_score":-0.11854927295020648,"channel":0,"num_words":7,"start":116.770004,"end":118.450005},{"sentences":[{"text":"yeah.","start":118.399994,"end":118.56,"sentiment":"neutral","sentiment_score":-0.007932573556900024}],"sentiment":"neutral","sentiment_score":-0.007932573556900024,"channel":1,"num_words":1,"start":118.399994,"end":118.56},{"sentences":[{"text":"you","start":118.450005,"end":118.61,"sentiment":"neutral","sentiment_score":-0.019413363188505173}],"sentiment":"neutral","sentiment_score":-0.019413363188505173,"channel":0,"num_words":1,"start":118.450005,"end":118.61},{"sentences":[{"text":"That's","start":118.56,"end":118.96,"sentiment":"neutral","sentiment_score":-0.039129264652729034}],"sentiment":"neutral","sentiment_score":-0.039129264652729034,"channel":1,"num_words":1,"start":118.56,"end":118.96},{"sentences":[{"text":"able to","start":118.61,"end":119.01,"sentiment":"neutral","sentiment_score":-0.043368447571992874}],"sentiment":"neutral","sentiment_score":-0.043368447571992874,"channel":0,"num_words":2,"start":118.61,"end":119.01},{"sentences":[{"text":"why","start":118.96,"end":119.439995,"sentiment":"neutral","sentiment_score":-0.11283820867538452}],"sentiment":"neutral","sentiment_score":-0.11283820867538452,"channel":1,"num_words":1,"start":118.96,"end":119.439995},{"sentences":[{"text":"transfer the call?","start":119.01,"end":120.15,"sentiment":"neutral","sentiment_score":-0.11149027446905772}],"sentiment":"neutral","sentiment_score":-0.11149027446905772,"channel":0,"num_words":3,"start":119.01,"end":120.15},{"sentences":[{"text":"no.","start":120.799995,"end":121.04,"sentiment":"neutral","sentiment_score":-0.14610807597637177},{"text":"I'd like to check the email address that you sent it to","start":121.04,"end":123.119995,"sentiment":"neutral","sentiment_score":-0.10123398962120216}],"sentiment":"neutral","sentiment_score":-0.10468584241775367,"channel":1,"num_words":13,"start":120.799995,"end":123.119995},{"sentences":[{"text":"Okay.","start":123.090004,"end":123.490005,"sentiment":"neutral","sentiment_score":-0.06661604344844818}],"sentiment":"neutral","sentiment_score":-0.06661604344844818,"channel":0,"num_words":1,"start":123.090004,"end":123.490005},{"sentences":[{"text":"first just","start":123.119995,"end":123.57694,"sentiment":"neutral","sentiment_score":-0.04372953437268734}],"sentiment":"neutral","sentiment_score":-0.04372953437268734,"channel":1,"num_words":2,"start":123.119995,"end":123.57694},{"sentences":[{"text":"That's","start":123.490005,"end":123.810005,"sentiment":"neutral","sentiment_score":-0.043538015335798264}],"sentiment":"neutral","sentiment_score":-0.043538015335798264,"channel":0,"num_words":1,"start":123.490005,"end":123.810005},{"sentences":[{"text":"to","start":123.57694,"end":123.81694,"sentiment":"neutral","sentiment_score":-0.024214260280132297}],"sentiment":"neutral","sentiment_score":-0.024214260280132297,"channel":1,"num_words":1,"start":123.57694,"end":123.81694},{"sentences":[{"text":"fine,","start":123.810005,"end":124.21001,"sentiment":"neutral","sentiment_score":-0.02313905581831932}],"sentiment":"neutral","sentiment_score":-0.02313905581831932,"channel":0,"num_words":1,"start":123.810005,"end":124.21001},{"sentences":[{"text":"make","start":123.81694,"end":124.31694,"sentiment":"neutral","sentiment_score":-0.04915675520896912}],"sentiment":"neutral","sentiment_score":-0.04915675520896912,"channel":1,"num_words":1,"start":123.81694,"end":124.31694},{"sentences":[{"text":"though.","start":124.21001,"end":124.71001,"sentiment":"neutral","sentiment_score":-0.043855201452970505}],"sentiment":"neutral","sentiment_score":-0.043855201452970505,"channel":0,"num_words":1,"start":124.21001,"end":124.71001},{"sentences":[{"text":"sure.","start":124.616936,"end":124.866936,"sentiment":"neutral","sentiment_score":-0.006442036479711533},{"text":"Yeah.","start":124.866936,"end":125.366936,"sentiment":"neutral","sentiment_score":-0.012707380577921867}],"sentiment":"neutral","sentiment_score":-0.0095747085288167,"channel":1,"num_words":2,"start":124.616936,"end":125.366936}]},"summary":{"result":"success","short":"A customer calls Atura and is directed to various options. They ask for Cameron Crofts and are connected to Mary frombound. Mary asks if Cameron is available to speak and asks for a reference to an email that was sent. The customer checks the email address and confirms that they were trying to reach Cameron."},"intents":{"segments":[{"text":"Can I just double check the email address that you sent that through to so that he can look it up before he speaks to you? Mhmm.","start_word":149,"end_word":175,"intents":[{"intent":"Check email address","confidence_score":0.016101051}]}]},"sentiments":{"segments":[{"text":"Welcome to For sales team and crate returns assistance, press 1. For warehouse, press 2. For repairs related queries, press 3. For service desk, press 4. For all other inquiries, press 5. To hear these options again, press 0. Welcome to Atura. For sales team and crate returns assistance, press 1. For warehouse, press 2. For repairs related queries, press 3. For service desk, press 4. For all other inquiries, press 5. To hear these options Hello. Tracy speaking. Yes.","start_word":0,"end_word":79,"sentiment":"neutral","sentiment_score":0.06034085527062416},{"text":"Good morning.","start_word":80,"end_word":81,"sentiment":"positive","sentiment_score":0.4268486499786377},{"text":"I'm looking for Cameron Crofts. Musk is calling. Mary calling from Vigilance AI. Vigilance AI. Is he expecting your call? Yes. K, Mary. Can I give a reference to him? Have you emailed him or spoken to him in the past? Yeah. We sent an email, and also right now, we are trying to present cybersecurity. So is he available to speak with? I'll check for you. Can I just double check the email address that you sent that through to so that he can look it up before he speaks to you? Mhmm. Sorry. So what was the email address that you sent it through to and sort of around the the week or the day that you sent it? I because a few months ago A few months so ago. I am yes.","start_word":82,"end_word":216,"sentiment":"neutral","sentiment_score":-0.0030607960652559996},{"text":"Because we're trying to get in touch with him, so we unable to receive a response.","start_word":217,"end_word":232,"sentiment":"negative","sentiment_score":-0.48066720366477966},{"text":"Okay. So So that's why what we're trying to connect with him. Can yeah. you That's able to why transfer the call? no. I'd like to check the email address that you sent it to Okay. first just That's to fine, make though. sure. Yeah.","start_word":233,"end_word":277,"sentiment":"neutral","sentiment_score":-0.08780208975076675}],"average":{"sentiment":"neutral","sentiment_score":-0.02595369493639147}}}}