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This is just like a quick check if you got the invoice from our accounts department in reference to your delivery charge for the free router? Okay. That's perfect. Thank you so much for the confirmation. If you need any assistance with the payment process, please let us know. Okay? And we're here to assist. Yeah. Actually, since you are just a new boarded customer, you have not set up your automatic payment or direct debit. But if you would like it to, I can definitely help you to set up your direct debit, at the same time process your $20 delivery fee. Is that okay? Yeah. Mhmm. Yeah. Like your recurring invoice? Oh, sure. You're going to use I'm sorry. You caught up. Are you going to use your bank account or your card? Okay. Surely. One oh, okay. Actually, since your it it was not successfully saved as a direct debit because that's your first order. It's only refers to your first order. So if you would like me to set this up, I can set this up for you. At the same time, process your $20 payment. Yeah. Sure. It's it's my pleasure to help you today, Lucille. Let me start processing the payment at the same time, set up your direct debit. Is it a Visa or a Mastercard? Okay. Thank you. May I have your card number, please? Oh, please send my wishes to your wife. I wish she enjoyed her day. Okay. 5 yeah. I'm listening. Thank you. 5163103015259017. Thank you. Expiry, please. 0630. Security code or CVV, please? 969. Okay. And then the name as it appears is the same Azure account's name, Roshan Shah? Thank you. Let me just put in here. 096. One moment. Okay? Alright. So please check your SMS. You will be receiving, like, a a text that's include the one time. Then just share it to me so I can enter on the system and you authorize the payment. Thank you. 35989371. Okay. So this $20 has been successfully processed. We will update our provisioning team to dispatch the router. And then once I've set up your direct debit for your recurring invoice for your Internet service, you will receive the agreement in reference to the direct debit setup to your email address for your reference. Okay? Alright. Thank you so much for your time today. I wish you do have a great weekend, and please be safe. Thank you. 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Good afternoon. This is Airtel accounts. May I speak to hi. How are you?\n\nAm I speaking to Roshanza? Hi. Thank you so much for answering my phone call. This is just like a quick check if you got the invoice from our accounts department in reference to your delivery charge for the free router? Okay.\n\nThat's perfect. Thank you so much for the confirmation. If you need any assistance with the payment process, please let us know. Okay? And we're here to assist.\n\nYeah. Actually, since you are just a new boarded customer, you have not set up your automatic payment or direct debit. But if you would like it to, I can definitely help you to set up your direct debit, at the same time process your $20 delivery fee. Is that okay? Yeah.\n\nMhmm. Yeah. Like your recurring invoice? Oh, sure. You're going to use I'm sorry.\n\nYou caught up. Are you going to use your bank account or your card? Okay. Surely. One oh, okay.\n\nActually, since your it it was not successfully saved as a direct debit because that's your first order. It's only refers to your first order. So if you would like me to set this up, I can set this up for you. At the same time, process your $20 payment. Yeah.\n\nSure. It's it's my pleasure to help you today, Lucille. Let me start processing the payment at the same time, set up your direct debit. Is it a Visa or a Mastercard? Okay.\n\nThank you. May I have your card number, please? Oh, please send my wishes to your wife. I wish she enjoyed her day. Okay.\n\n5 yeah. I'm listening. Thank you. 5163103015259017. Thank you.\n\nExpiry, please. 0630. Security code or CVV, please? 969. Okay.\n\nAnd then the name as it appears is the same Azure account's name, Roshan Shah? Thank you. Let me just put in here. 096. One moment.\n\nOkay? Alright. So please check your SMS. You will be receiving, like, a a text that's include the one time. Then just share it to me so I can enter on the system and you authorize the payment.\n\nThank you. 35989371. Okay. So this $20 has been successfully processed. We will update our provisioning team to dispatch the router.\n\nAnd then once I've set up your direct debit for your recurring invoice for your Internet service, you will receive the agreement in reference to the direct debit setup to your email address for your reference. Okay? Alright. Thank you so much for your time today. I wish you do have a great weekend, and please be safe.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.15756374597549438},{"text":"Good afternoon.","start":2.8799999,"end":3.62,"sentiment":"neutral","sentiment_score":0.29857103526592255},{"text":"This is Airtel accounts.","start":3.76,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.19558758661150932},{"text":"May I speak to hi.","start":6.48,"end":8.16,"sentiment":"neutral","sentiment_score":0.12078428268432617},{"text":"How are you?","start":8.16,"end":9.059999,"sentiment":"neutral","sentiment_score":0.1996998985608419}],"sentiment":"neutral","sentiment_score":0.18267181813716887,"num_words":15,"start":2.56,"end":9.059999},{"sentences":[{"text":"Am I speaking to Roshanza?","start":9.28,"end":10.66,"sentiment":"neutral","sentiment_score":0.14748092889785766},{"text":"Hi.","start":14.375,"end":14.875,"sentiment":"neutral","sentiment_score":0.22841832041740415},{"text":"Thank you so much for answering my phone 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debit because that's your first order.","start":112.435,"end":121.38,"sentiment":"neutral","sentiment_score":0.009392796808646785},{"text":"It's only refers to your first order.","start":121.6,"end":123.94,"sentiment":"neutral","sentiment_score":-0.0009201163692133767},{"text":"So if you would like me to set this up, I can set this up for you.","start":126.035,"end":129.315,"sentiment":"neutral","sentiment_score":0.11525015598710846},{"text":"At the same time, process your $20 payment.","start":129.315,"end":132.615,"sentiment":"neutral","sentiment_score":0.07445936044678092},{"text":"Yeah.","start":137.075,"end":137.575,"sentiment":"neutral","sentiment_score":-0.15650419890880585}],"sentiment":"neutral","sentiment_score":0.05021672283171439,"num_words":51,"start":112.435,"end":137.575},{"sentences":[{"text":"Sure.","start":138.435,"end":138.935,"sentiment":"neutral","sentiment_score":-0.19018448889255524},{"text":"It's it's my pleasure to help you today, 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SMS.","start":301.015,"end":303.035,"sentiment":"neutral","sentiment_score":0.051532826572656634},{"text":"You will be receiving, like, a a text that's include the one time.","start":304.215,"end":309.115,"sentiment":"neutral","sentiment_score":0.07261718694980328},{"text":"Then just share it to me so I can enter on the system and you authorize the payment.","start":309.655,"end":314.58002,"sentiment":"neutral","sentiment_score":0.06103958044615057}],"sentiment":"neutral","sentiment_score":0.0628644902945349,"num_words":38,"start":297.975,"end":314.58002},{"sentences":[{"text":"Thank you.","start":322.32,"end":323.04,"sentiment":"neutral","sentiment_score":0.11523844674229622},{"text":"35989371.","start":323.04,"end":326.175,"sentiment":"neutral","sentiment_score":0.07122251391410828},{"text":"Okay.","start":329.215,"end":329.715,"sentiment":"neutral","sentiment_score":0.14261554181575775},{"text":"So this $20 has been successfully 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I'm good. Yes. Yeah. Yeah. Okay. So do so you are taking money from that nominated account, or do I need to do manually pay? Yeah. So because the monthly yeah. Monthly, I'm saying monthly that card details I have you should check me in my account. And if you can deduct if you can deduct from there, so that should be okay. That's it. That's what the card I have already if if she's taken when I sign up with Airtel, asked me for a card details. So I have put in my card details to try. Okay. Okay. Sure. Sure. Could you please do it now? Because I'm very busy at the moment. So I don't have my hand is actually busy. So if you can do for me, we'll be dry. Mastercard. Give me a sec. Let me move my hand. Actually, today is my wife's birthday, and I will have invited some best friend. So her hand is very busy and busy. That's right here. She's listening, actually. So yeah. One moment. Yeah. So my card number is 5163 hello? Five one, yeah. 5163103015259017. Yes. 0630. Yes. 969. Yes. Yeah. Roshan Kumar sir. This is Roshan, and middle name is k u e m a r, and the surname is s a h. Yes. Yeah. Yeah. $3.05 $9.08 $9.03 $7.01. Yes. Sure. Sure. Thank you. Thank you. You too. Bye bye. 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I'm good. Yes. Yeah. Yeah.\n\nOkay. So do so you are taking money from that nominated account, or do I need to do manually pay? Yeah. So because the monthly yeah. Monthly, I'm saying monthly that card details I have you should check me in my account.\n\nAnd if you can deduct if you can deduct from there, so that should be okay. That's it. That's what the card I have already if if she's taken when I sign up with Airtel, asked me for a card details. So I have put in my card details to try. Okay.\n\nOkay. Sure. Sure. Could you please do it now? Because I'm very busy at the moment.\n\nSo I don't have my hand is actually busy. So if you can do for me, we'll be dry. Mastercard. Give me a sec. Let me move my hand.\n\nActually, today is my wife's birthday, and I will have invited some best friend. So her hand is very busy and busy. That's right here. She's listening, actually. So yeah.\n\nOne moment. Yeah. So my card number is 5163 hello? Five one, yeah. 5163103015259017.\n\nYes. 0630. 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yeah.","start":230.21,"end":232.305,"sentiment":"neutral","sentiment_score":0.018430088957150776},{"text":"5163103015259017.","start":232.305,"end":240.165,"sentiment":"neutral","sentiment_score":0.01875191368162632}],"sentiment":"neutral","sentiment_score":0.022237222907798632,"num_words":14,"start":190.335,"end":240.165},{"sentences":[{"text":"Yes.","start":248.52,"end":249.02,"sentiment":"neutral","sentiment_score":0.060272157192230225},{"text":"0630.","start":251.8,"end":253.42,"sentiment":"neutral","sentiment_score":-0.0031769517809152603},{"text":"Yes.","start":256.76,"end":257.26,"sentiment":"neutral","sentiment_score":0.00377776101231575},{"text":"969.","start":260.095,"end":262.11502,"sentiment":"neutral","sentiment_score":0.0029369648545980453},{"text":"Yes.","start":267.45502,"end":267.95502,"sentiment":"neutral","sentiment_score":0.02716832049190998}],"sentiment":"neutral","sentiment_score":0.01819565035402775,"num_words":5,"start":248.52,"end":267.95502},{"sentences":[{"text":"Yeah.","start":277.12,"end":277.52,"sentiment":"neutral","sentiment_score":0.03087194450199604},{"text":"Roshan Kumar sir.","start":277.52,"end":278.72,"sentiment":"neutral","sentiment_score":0.03814090167482694},{"text":"This is Roshan, and middle name is k u e m a r, and the surname is s a h.","start":278.72,"end":284.98,"sentiment":"neutral","sentiment_score":0.044367510639131066},{"text":"Yes.","start":313.48,"end":313.72,"sentiment":"neutral","sentiment_score":0.0425436794757843},{"text":"Yeah.","start":313.72,"end":314.22,"sentiment":"neutral","sentiment_score":0.04394623264670372}],"sentiment":"neutral","sentiment_score":0.04304364517044563,"num_words":26,"start":277.12,"end":314.22},{"sentences":[{"text":"Yeah.","start":314.52002,"end":315.02002,"sentiment":"neutral","sentiment_score":0.038926370441913605},{"text":"$3.05 $9.08 $9.03 $7.01.","start":315.32,"end":321.42,"sentiment":"neutral","sentiment_score":0.024842829909175634},{"text":"Yes.","start":326.73502,"end":327.23502,"sentiment":"neutral","sentiment_score":0.08725801110267639},{"text":"Sure.","start":351.495,"end":351.895,"sentiment":"neutral","sentiment_score":0.13825908303260803},{"text":"Sure.","start":351.895,"end":352.375,"sentiment":"neutral","sentiment_score":0.1807766854763031}],"sentiment":"neutral","sentiment_score":0.06807393371127546,"num_words":8,"start":314.52002,"end":352.375},{"sentences":[{"text":"Thank you.","start":352.375,"end":353.115,"sentiment":"neutral","sentiment_score":0.32448728382587433},{"text":"Thank you.","start":359.175,"end":359.735,"sentiment":"positive","sentiment_score":0.46382610499858856},{"text":"You too.","start":359.735,"end":360.13498,"sentiment":"neutral","sentiment_score":0.2998335361480713},{"text":"Bye bye.","start":360.13498,"end":360.875,"sentiment":"neutral","sentiment_score":0.24404840171337128},{"text":"Bye.","start":361.97498,"end":362.47498,"sentiment":"neutral","sentiment_score":-0.0769442766904831}],"sentiment":"neutral","sentiment_score":0.2874940418534809,"num_words":9,"start":352.375,"end":362.47498}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts.\n\nChannel 1: Hello?\n\nChannel 0: May I speak to hi. How are you? Am\n\nChannel 1: I'm\n\nChannel 0: I speaking\n\nChannel 1: good.\n\nChannel 0: to Roshanza?\n\nChannel 1: Yes.\n\nChannel 0: Hi. Thank you so much for answering my phone call. This is just like a quick check if you got the invoice from our accounts department in reference\n\nChannel 1: Yeah.\n\nChannel 0: to your delivery charge for the free router?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. That's perfect. Thank you so much for the confirmation. If you need any assistance with the payment process, please let us know. Okay?\n\nAnd we're here to\n\nChannel 1: Okay.\n\nChannel 0: assist.\n\nChannel 1: So do so you are taking money from that nominated account, or do I need to do manually pay?\n\nChannel 0: Yeah. Actually, since you are just a new boarded customer, you have not set up your automatic payment or direct debit. But if you would like it to, I can definitely help you to set up your direct debit, at the same time process your $20 delivery fee. Is\n\nChannel 1: Yeah.\n\nChannel 0: that\n\nChannel 1: So\n\nChannel 0: okay?\n\nChannel 1: because the monthly yeah. Monthly,\n\nChannel 0: Yeah.\n\nChannel 1: I'm saying monthly that card details I have you should check me in my account.\n\nChannel 0: Mhmm.\n\nChannel 1: And\n\nChannel 0: Yeah.\n\nChannel 1: if\n\nChannel 0: Like\n\nChannel 1: you can\n\nChannel 0: your\n\nChannel 1: deduct\n\nChannel 0: recurring\n\nChannel 1: if you can deduct from there, so that should be\n\nChannel 0: invoice?\n\nChannel 1: okay.\n\nChannel 0: Oh, sure. You're\n\nChannel 1: That's\n\nChannel 0: going to use I'm sorry. You caught up. Are\n\nChannel 1: it.\n\nChannel 0: you going to use your bank account or your card? Okay. Surely.\n\nChannel 1: That's what\n\nChannel 0: One\n\nChannel 1: the card I have already if if she's taken when I sign up with Airtel, asked me for a card details. So I have put in my card details to try.\n\nChannel 0: oh, okay. Actually, since your it it was not successfully saved as a direct debit because that's your first order. It's only refers to your first order. So if\n\nChannel 1: Okay.\n\nChannel 0: you would like me to set this up, I can set this up for you. At the same time, process your $20 payment.\n\nChannel 1: Okay. Sure. Sure. Could you please do it now? Because I'm very busy at the moment.\n\nChannel 0: Yeah.\n\nChannel 1: So I don't have\n\nChannel 0: Sure.\n\nChannel 1: my hand is actually busy. So if you can do for me, we'll be dry.\n\nChannel 0: It's it's my pleasure to help you today, Lucille. Let me start processing the payment at the same time, set up your direct debit. Is it a Visa or a Mastercard?\n\nChannel 1: Mastercard.\n\nChannel 0: Okay. Thank you. May I have your card number, please?\n\nChannel 1: Give me a sec. Let me move my hand. Actually, today is my wife's birthday, and I will have invited some best friend. So her hand is very busy and busy.\n\nChannel 0: Oh, please send my wishes to your wife. I wish she enjoyed her day.\n\nChannel 1: That's right here. She's listening, actually. So yeah. One moment. Yeah.\n\nSo my card number is 5163\n\nChannel 0: Okay.\n\nChannel 1: hello?\n\nChannel 0: 5\n\nChannel 1: Five\n\nChannel 0: yeah.\n\nChannel 1: one,\n\nChannel 0: I'm listening.\n\nChannel 1: yeah. 5163103015259017.\n\nChannel 0: Thank you. 5163103015259017.\n\nChannel 1: Yes.\n\nChannel 0: Thank you. Expiry, please.\n\nChannel 1: 0630.\n\nChannel 0: 0630. Security\n\nChannel 1: Yes.\n\nChannel 0: code or CVV, please?\n\nChannel 1: 969.\n\nChannel 0: 969. Okay.\n\nChannel 1: Yes.\n\nChannel 0: And then the name as it appears is the same Azure account's name, Roshan Shah?\n\nChannel 1: Yeah. Roshan Kumar sir. This is Roshan, and middle name is k u e m a r, and the surname is s a h.\n\nChannel 0: Thank you. Let me just put in here. 096. One moment. Okay?\n\nAlright. So please check your SMS. You will be receiving, like, a a text that's include the one time. Then just share it to me so I can enter on the system and you authorize\n\nChannel 1: Yes. Yeah.\n\nChannel 0: the payment.\n\nChannel 1: Yeah. $3.05 $9.08 $9.03 $7.01.\n\nChannel 0: Thank you. 35989371.\n\nChannel 1: Yes.\n\nChannel 0: Okay. So this $20 has been successfully processed. We will update our provisioning team to dispatch the router. And then once I've set up your direct debit for your recurring invoice for your Internet service, you will receive the agreement in reference to the direct debit setup to your email address for your reference. Okay?\n\nChannel 1: Sure. Sure. Thank you.\n\nChannel 0: Alright. Thank you so much for your time today. I wish you do have a great weekend, and please be safe.\n\nChannel 1: Thank you. You too. Bye bye.\n\nChannel 0: Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.15756374597549438},{"text":"Good afternoon.","start":2.8799999,"end":3.62,"sentiment":"neutral","sentiment_score":0.29857103526592255},{"text":"This is Airtel accounts.","start":3.76,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.19558758661150932}],"sentiment":"neutral","sentiment_score":0.2195794518504824,"channel":0,"num_words":7,"start":2.56,"end":5.2999997},{"sentences":[{"text":"Hello?","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.12839168310165405}],"sentiment":"neutral","sentiment_score":0.12839168310165405,"channel":1,"num_words":1,"start":6.48,"end":6.98},{"sentences":[{"text":"May I speak to hi.","start":6.48,"end":8.16,"sentiment":"neutral","sentiment_score":0.12078428268432617},{"text":"How are 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or CVV, 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then the name as it appears is the same Azure account's name, Roshan Shah?","start":270.435,"end":276.455,"sentiment":"neutral","sentiment_score":0.025815897807478904}],"sentiment":"neutral","sentiment_score":0.025815897807478904,"channel":0,"num_words":15,"start":270.435,"end":276.455},{"sentences":[{"text":"Yeah.","start":277.12,"end":277.52,"sentiment":"neutral","sentiment_score":0.03087194450199604},{"text":"Roshan Kumar sir.","start":277.52,"end":278.72,"sentiment":"neutral","sentiment_score":0.03814090167482694},{"text":"This is Roshan, and middle name is k u e m a r, and the surname is s a h.","start":278.72,"end":284.98,"sentiment":"neutral","sentiment_score":0.044367510639131066}],"sentiment":"neutral","sentiment_score":0.043026869262879096,"channel":1,"num_words":24,"start":277.12,"end":284.98},{"sentences":[{"text":"Thank you.","start":286.11002,"end":286.85,"sentiment":"neutral","sentiment_score":0.211693175137043},{"text":"Let me just put in 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me so I can enter on the system and you authorize","start":309.655,"end":313.92,"sentiment":"neutral","sentiment_score":0.06423496431671083}],"sentiment":"neutral","sentiment_score":0.06538570821285247,"channel":0,"num_words":35,"start":300.45502,"end":313.92},{"sentences":[{"text":"Yes.","start":313.48,"end":313.72,"sentiment":"neutral","sentiment_score":0.0425436794757843},{"text":"Yeah.","start":313.72,"end":314.22,"sentiment":"neutral","sentiment_score":0.04394623264670372}],"sentiment":"neutral","sentiment_score":0.04324495606124401,"channel":1,"num_words":2,"start":313.48,"end":314.22},{"sentences":[{"text":"the payment.","start":313.92,"end":314.58002,"sentiment":"neutral","sentiment_score":0.03547650948166847}],"sentiment":"neutral","sentiment_score":0.03547650948166847,"channel":0,"num_words":2,"start":313.92,"end":314.58002},{"sentences":[{"text":"Yeah.","start":314.52002,"end":315.02002,"sentiment":"neutral","sentiment_score":0.038926370441913605},{"text":"$3.05 $9.08 $9.03 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The agent helped the customer set up a direct debit and successfully processed the payment, updating their account and sending an agreement via email. The call ended with pleasantries and wishes for the customer's weekend."},"intents":{"segments":[{"text":"So do so you are taking money from that nominated account, or do I need to do manually pay? Yeah.","start_word":92,"end_word":111,"intents":[{"intent":"Process payment","confidence_score":0.59044755}]},{"text":"Actually, since you are just a new boarded customer, you have not set up your automatic payment or direct debit. But if you would like it to, I can definitely help you to set up your direct debit, at the same time process your $20 delivery fee. Is Yeah.","start_word":112,"end_word":160,"intents":[{"intent":"Set up direct debit","confidence_score":0.08369376}]},{"text":"Let me start processing the payment at the same time, set up your direct debit. Is it a Visa or a Mastercard? Mastercard.","start_word":366,"end_word":388,"intents":[{"intent":"Process payment","confidence_score":0.5131405},{"intent":"Set up direct debit","confidence_score":0.40140274}]},{"text":"Oh, please send my wishes to your wife. I wish she enjoyed her day.","start_word":430,"end_word":443,"intents":[{"intent":"Send wishes","confidence_score":0.36817253}]},{"text":"So please check your SMS. You will be receiving, like, a a text that's include the one time. Then just share it to me so I can enter on the system and you authorize Yes.","start_word":543,"end_word":577,"intents":[{"intent":"Share information","confidence_score":0.010396836}]},{"text":"So this $20 has been successfully processed. We will update our provisioning team to dispatch the router. And then once I've set up your direct debit for your recurring invoice for your Internet service, you will receive the agreement in reference to the direct debit setup to your email address for your reference. Okay? Sure.","start_word":591,"end_word":645,"intents":[{"intent":"Update provisioning team","confidence_score":0.73641723},{"intent":"Receive agreement","confidence_score":0.3009456}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts. May Hello? I speak to hi. How are you? Am I I'm speaking good. to Roshanza? Yes. Hi.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.1834498643875122},{"text":"Thank you so much for answering my phone call. This is just like a quick check if you got the invoice from our accounts department in reference Yeah.","start_word":25,"end_word":52,"sentiment":"positive","sentiment_score":0.4222378134727478},{"text":"to your delivery charge for the free router? Yeah.","start_word":53,"end_word":61,"sentiment":"neutral","sentiment_score":0.11953463405370712},{"text":"Okay. That's perfect. Thank you so much for the confirmation.","start_word":62,"end_word":71,"sentiment":"positive","sentiment_score":0.6374195218086243},{"text":"If you need any assistance with the payment process, please let us know. Okay? And we're here to Okay. assist. So do so you are taking money from that nominated account, or do I need to do manually pay? Yeah. Actually, since you are just a new boarded customer, you have not set up your automatic payment or direct debit. But if you would like it to, I can definitely help you to set up your direct debit, at the same time process your $20 delivery fee. Is Yeah. that So okay? because the monthly yeah. Monthly, Yeah. I'm saying monthly that card details I have you should check me in my account. Mhmm. And Yeah. if Like you can your deduct recurring if you can deduct from there, so that should be invoice? okay. Oh, sure. You're That's going to use I'm sorry. You caught up. Are it. you going to use your bank account or your card? Okay. Surely. That's what One the card I have already if if she's taken when I sign up with Airtel, asked me for a card details. So I have put in my card details to try. oh, okay. Actually, since your it it was not successfully saved as a direct debit because that's your first order. It's only refers to your first order. So if Okay. you would like me to set this up, I can set this up for you. At the same time, process your $20 payment. Okay. Sure. Sure. Could you please do it now?","start_word":72,"end_word":328,"sentiment":"neutral","sentiment_score":0.045818086713552475},{"text":"Because I'm very busy at the moment.","start_word":329,"end_word":335,"sentiment":"negative","sentiment_score":-0.3709293007850647},{"text":"Yeah. So I don't have Sure.","start_word":336,"end_word":341,"sentiment":"neutral","sentiment_score":-0.17400050163269043},{"text":"my hand is actually busy.","start_word":342,"end_word":346,"sentiment":"negative","sentiment_score":-0.36979013681411743},{"text":"So if you can do for me, we'll be dry.","start_word":347,"end_word":356,"sentiment":"neutral","sentiment_score":-0.26375770568847656},{"text":"It's it's my pleasure to help you today, Lucille.","start_word":357,"end_word":365,"sentiment":"positive","sentiment_score":0.7572762370109558},{"text":"Let me start processing the payment at the same time, set up your direct debit. Is it a Visa or a Mastercard? Mastercard. Okay. Thank you. May I have your card number, please? Give me a sec. Let me move my hand. Actually, today is my wife's birthday, and I will have invited some best friend. So her hand is very busy and busy. Oh, please send my wishes to your wife.","start_word":366,"end_word":437,"sentiment":"neutral","sentiment_score":0.0819011852145195},{"text":"I wish she enjoyed her day.","start_word":438,"end_word":443,"sentiment":"positive","sentiment_score":0.4877958595752716},{"text":"That's right here. She's listening, actually. So yeah. One moment. Yeah. So my card number is 5163 Okay. hello? 5 Five yeah. one, I'm listening. yeah. 5163103015259017. Thank you. 5163103015259017. Yes. Thank you. Expiry, please. 0630. 0630. Security Yes. code or CVV, please? 969. 969. Okay. Yes. And then the name as it appears is the same Azure account's name, Roshan Shah? Yeah. Roshan Kumar sir. This is Roshan, and middle name is k u e m a r, and the surname is s a h. Thank you. Let me just put in here. 096. One moment. Okay? Alright. So please check your SMS. You will be receiving, like, a a text that's include the one time. Then just share it to me so I can enter on the system and you authorize Yes. Yeah. the payment. Yeah. $3.05 $9.08 $9.03 $7.01. Thank you. 35989371. Yes. Okay. So this $20 has been successfully processed. We will update our provisioning team to dispatch the router. And then once I've set up your direct debit for your recurring invoice for your Internet service, you will receive the agreement in reference to the direct debit setup to your email address for your reference. Okay? Sure. Sure. Thank you.","start_word":444,"end_word":648,"sentiment":"neutral","sentiment_score":0.07789692282676697},{"text":"Alright. Thank you so much for your time today. I wish you do have a great weekend, and please be safe. Thank you.","start_word":649,"end_word":671,"sentiment":"positive","sentiment_score":0.608896017074585},{"text":"You too. Bye bye.","start_word":672,"end_word":675,"sentiment":"neutral","sentiment_score":0.2623964548110962},{"text":"Thank you.","start_word":676,"end_word":677,"sentiment":"positive","sentiment_score":0.3783374428749085},{"text":"Bye. Bye.","start_word":678,"end_word":679,"sentiment":"neutral","sentiment_score":0.10262890160083772}],"average":{"sentiment":"neutral","sentiment_score":0.10942496520564096}}}}