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Yeah. Okay. Well, there's there's some good there's a silver lining in there. It's just no. It's there's always I I find even after any type of surgery that I've had a few myself in that infection risk is quite high. Yeah. Well, it's good that they have got onto it quickly. Were you experiencing any other symptoms or, like, fevers or anything like that? Yeah. Yeah. Yep. Okay. Well, hopefully, those antibiotics will kick in pretty quickly. They generally do after about twenty four to forty eight hours. So fingers crossed. And, hopefully, those five days back at work, you are able to manage and we can get the tick off to return to work. Yeah. Okay. Okay. Okay. And are you able to drive and everything? Yeah. Yeah. Of course. Of course. So do you think in the next two weeks obviously, the financial pressure is gonna remain there for you. Post that, you know, I was thinking about it the other day. Even with the income protection, you still got a ninety day wait on that, which is difficult. So I think we're still in a bit of a a limbo period as to next step in relation to any financial assistance we can can look at outside of the the work cover. So I think we're it's a a wait and see situation from what I can do from my perspective, but I I would love to hear from you once you're back at work. Let me know how the five days go, and we can go from there. How are you feeling today? Yeah. Yeah. It's hard. It's hard, isn't it? Sorry? Do you have anyone close close by that you can lean on in this difficult time? Yeah. Any any work friends or friends that you can can vent and lean on? Okay. Okay. Well, if you ever ever need anything, even if it's just event or chat or anything like that, give me a buzz. I'm available. You're welcome, Sharon. You're welcome. I hope that the next couple of days see a great improvement on the infection, which I'm positive it will. And I have a great feeling that you're gonna be back up on your feet in no time. Yes. Alright. Well, I did you want me to give you a call in about three weeks, or would you like to give me a call when you've got some information to to hand on. Yep. Yeah. Yeah. That's enough for us to put together an updated situation and look at, you know, some of the investments and the the the the details that we discussed in our recent annual review. So that that will take a couple of weeks anyway to put together. So we'll probably find that we're touching base at the same time with each other. Alright. Well, please try and enjoy your weekend. And, again, have lots of snuggles with Bentley, and we'll we will talk again very, very soon. You're welcome, Sharon. Enjoy your day. 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Oh, perfect. Thank you so much. Yeah. Yep.\n\nOf course. Thank you. Hi, Sharon. How are you? I'm good.\n\nI was just trying to check-in and see how you went. No. Yeah. Yeah. Yep.\n\nYep. Yeah. Yeah. Okay. Well, there's there's some good there's a silver lining in there.\n\nIt's just no. It's there's always I I find even after any type of surgery that I've had a few myself in that infection risk is quite high. Yeah. Well, it's good that they have got onto it quickly. Were you experiencing any other symptoms or, like, fevers or anything like that?\n\nYeah. Yeah. Yep. Okay. Well, hopefully, those antibiotics will kick in pretty quickly.\n\nThey generally do after about twenty four to forty eight hours. So fingers crossed. And, hopefully, those five days back at work, you are able to manage and we can get the tick off to return to work. Yeah. Okay.\n\nOkay. Okay. And are you able to drive and everything? Yeah. Yeah.\n\nOf course. Of course. So do you think in the next two weeks obviously, the financial pressure is gonna remain there for you. Post that, you know, I was thinking about it the other day. Even with the income protection, you still got a ninety day wait on that, which is difficult.\n\nSo I think we're still in a bit of a a limbo period as to next step in relation to any financial assistance we can can look at outside of the the work cover. So I think we're it's a a wait and see situation from what I can do from my perspective, but I I would love to hear from you once you're back at work. Let me know how the five days go, and we can go from there. How are you feeling today? Yeah.\n\nYeah. It's hard. It's hard, isn't it? Sorry? Do you have anyone close close by that you can lean on in this difficult time?\n\nYeah. Any any work friends or friends that you can can vent and lean on? Okay. Okay. Well, if you ever ever need anything, even if it's just event or chat or anything like that, give me a buzz.\n\nI'm available. You're welcome, Sharon. You're welcome. I hope that the next couple of days see a great improvement on the infection, which I'm positive it will. And I have a great feeling that you're gonna be back up on your feet in no time.\n\nYes. Alright. Well, I did you want me to give you a call in about three weeks, or would you like to give me a call when you've got some information to to hand on. Yep. Yeah.\n\nYeah. That's enough for us to put together an updated situation and look at, you know, some of the investments and the the the the details that we discussed in our recent annual review. So that that will take a couple of weeks anyway to put together. So we'll probably find that we're touching base at the same time with each other. Alright.\n\nWell, please try and enjoy your weekend. And, again, have lots of snuggles with Bentley, and we'll we will talk again very, very soon. You're welcome, Sharon. Enjoy your day. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.029397301375865936},{"text":"Oh, perfect.","start":6.8799996,"end":7.7,"sentiment":"positive","sentiment_score":0.6824207305908203},{"text":"Thank you so much.","start":7.7599998,"end":8.9,"sentiment":"positive","sentiment_score":0.7550742030143738},{"text":"Yeah.","start":12.684999,"end":12.924999,"sentiment":"neutral","sentiment_score":0.11577727645635603},{"text":"Yep.","start":12.924999,"end":13.424999,"sentiment":"neutral","sentiment_score":0.14018169045448303}],"sentiment":"positive","sentiment_score":0.5189438379473157,"num_words":9,"start":1.4399999,"end":13.424999},{"sentences":[{"text":"Of course.","start":13.565,"end":14.045,"sentiment":"neutral","sentiment_score":0.26313847303390503},{"text":"Thank you.","start":14.045,"end":14.865,"sentiment":"positive","sentiment_score":0.578110545873642},{"text":"Hi, 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there's there's some good there's a silver lining in there.","start":75.685,"end":79.225,"sentiment":"neutral","sentiment_score":0.1277145418253812}],"sentiment":"neutral","sentiment_score":0.08630599702397983,"num_words":15,"start":65.4,"end":79.225},{"sentences":[{"text":"It's just no.","start":79.765,"end":82.265,"sentiment":"neutral","sentiment_score":-0.026764895766973495},{"text":"It's there's always I I find even after any type of surgery that I've had a few myself in that infection risk is quite high.","start":83.060005,"end":93.880005,"sentiment":"neutral","sentiment_score":-0.2965812134742737},{"text":"Yeah.","start":96.340004,"end":96.840004,"sentiment":"neutral","sentiment_score":0.010290337726473808},{"text":"Well, it's good that they have got onto it quickly.","start":97.265,"end":99.585,"sentiment":"positive","sentiment_score":0.36287185549736023},{"text":"Were you experiencing any other symptoms or, like, fevers or anything like 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four to forty eight hours.","start":140.11,"end":144.03,"sentiment":"neutral","sentiment_score":0.08638296885923906},{"text":"So fingers crossed.","start":144.03,"end":145.17,"sentiment":"neutral","sentiment_score":0.14945543805758157},{"text":"And, hopefully, those five days back at work, you are able to manage and we can get the tick off to return to 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everything?","start":172.20999,"end":174.47,"sentiment":"neutral","sentiment_score":0.007832932053133845},{"text":"Yeah.","start":179.01,"end":179.51,"sentiment":"neutral","sentiment_score":-0.05790268629789352},{"text":"Yeah.","start":180.14499,"end":180.465,"sentiment":"neutral","sentiment_score":-0.03930887207388878}],"sentiment":"neutral","sentiment_score":-0.0011056271226455763,"num_words":12,"start":170.37,"end":180.465},{"sentences":[{"text":"Of course.","start":180.465,"end":181.205,"sentiment":"neutral","sentiment_score":-0.03677007555961609},{"text":"Of course.","start":181.50499,"end":182.165,"sentiment":"neutral","sentiment_score":-0.03480652440339327},{"text":"So do you think in the next two weeks obviously, the financial pressure is gonna remain there for you.","start":182.465,"end":191.205,"sentiment":"neutral","sentiment_score":-0.16297783094801402},{"text":"Post that, you know, I was thinking about it the other day.","start":193.185,"end":198.36,"sentiment":"neutral","sentiment_score":-0.11478796104590099},{"text":"Even with the income protection, you still got a ninety day wait on that, which is difficult.","start":198.36,"end":202.7,"sentiment":"neutral","sentiment_score":-0.2293235966387917}],"sentiment":"neutral","sentiment_score":-0.16376324352593377,"num_words":52,"start":180.465,"end":202.7},{"sentences":[{"text":"So I think we're still in a bit of a a limbo period as to next step in relation to any financial assistance we can can look at outside of the the work cover.","start":202.92,"end":222.38501,"sentiment":"neutral","sentiment_score":-0.11263862055014162},{"text":"So I think we're it's a a wait and see situation from what I can do from my perspective, but I I would love to hear from you once you're back at work.","start":225.15001,"end":239.33,"sentiment":"neutral","sentiment_score":0.10138007546916153},{"text":"Let me know how the five days go, and we can go from there.","start":240.555,"end":249.055,"sentiment":"neutral","sentiment_score":0.27115683257579803},{"text":"How are you feeling today?","start":251.675,"end":253.215,"sentiment":"neutral","sentiment_score":0.2824549973011017},{"text":"Yeah.","start":256.72,"end":257.22,"sentiment":"neutral","sentiment_score":-0.02317250892519951}],"sentiment":"neutral","sentiment_score":0.054035948568034446,"num_words":87,"start":202.92,"end":257.22},{"sentences":[{"text":"Yeah.","start":259.04,"end":259.54,"sentiment":"neutral","sentiment_score":-0.06397445499897003},{"text":"It's hard.","start":260.48,"end":261.04,"sentiment":"neutral","sentiment_score":-0.14413470029830933},{"text":"It's hard, isn't it?","start":261.04,"end":262.42,"sentiment":"neutral","sentiment_score":-0.11006809491664171},{"text":"Sorry?","start":263.04,"end":263.54,"sentiment":"neutral","sentiment_score":-0.05496624857187271},{"text":"Do you have anyone close close by that you can lean on in this difficult time?","start":268.24,"end":273.84497,"sentiment":"neutral","sentiment_score":-0.05611388979014009}],"sentiment":"neutral","sentiment_score":-0.07272103001984458,"num_words":24,"start":259.04,"end":273.84497},{"sentences":[{"text":"Yeah.","start":278.625,"end":279.125,"sentiment":"neutral","sentiment_score":0.06797469407320023},{"text":"Any any work friends or friends that you can can vent and lean on?","start":280.78497,"end":288.95,"sentiment":"neutral","sentiment_score":0.0511671240175409},{"text":"Okay.","start":296.61002,"end":297.11002,"sentiment":"neutral","sentiment_score":0.08168129622936249},{"text":"Okay.","start":297.41,"end":297.91,"sentiment":"neutral","sentiment_score":0.07159671187400818},{"text":"Well, if you ever ever need anything, even if it's just event or chat or anything like that, give me a buzz.","start":298.255,"end":304.415,"sentiment":"neutral","sentiment_score":0.07294909012588588}],"sentiment":"neutral","sentiment_score":0.0651916005433752,"num_words":39,"start":278.625,"end":304.415},{"sentences":[{"text":"I'm available.","start":304.415,"end":305.075,"sentiment":"neutral","sentiment_score":0.09709292650222778},{"text":"You're welcome, Sharon.","start":307.775,"end":308.895,"sentiment":"positive","sentiment_score":0.4522814651330312},{"text":"You're welcome.","start":308.895,"end":309.535,"sentiment":"positive","sentiment_score":0.542151927947998},{"text":"I hope that the next couple of days see a great improvement on the infection, which I'm positive it will.","start":309.535,"end":318.12,"sentiment":"positive","sentiment_score":0.6606182128190994},{"text":"And I have a great feeling that you're gonna be back up on your feet in no 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on.","start":329.785,"end":344.15,"sentiment":"neutral","sentiment_score":0.0034174561274774146},{"text":"Yep.","start":344.15,"end":344.65,"sentiment":"neutral","sentiment_score":0.0320487841963768},{"text":"Yeah.","start":352.08502,"end":352.325,"sentiment":"neutral","sentiment_score":0.03361028805375099}],"sentiment":"neutral","sentiment_score":0.009849162319222012,"num_words":37,"start":329.145,"end":352.325},{"sentences":[{"text":"Yeah.","start":352.325,"end":352.64502,"sentiment":"neutral","sentiment_score":0.04573286697268486},{"text":"That's enough for us to put together an updated situation and look at, you know, some of the investments and the the the the details that we discussed in our recent annual review.","start":352.64502,"end":363.46503,"sentiment":"neutral","sentiment_score":0.11011969230391762},{"text":"So that that will take a couple of weeks anyway to put together.","start":363.86,"end":367.48,"sentiment":"neutral","sentiment_score":0.0512858245235223},{"text":"So we'll probably find that we're touching base at the same time with each other.","start":367.86,"end":374.68,"sentiment":"neutral","sentiment_score":0.06367664833863576},{"text":"Alright.","start":375.38,"end":375.88,"sentiment":"neutral","sentiment_score":0.18994936347007751}],"sentiment":"neutral","sentiment_score":0.08716662730725985,"num_words":63,"start":352.325,"end":375.88},{"sentences":[{"text":"Well, please try and enjoy your weekend.","start":376.34,"end":378.91998,"sentiment":"positive","sentiment_score":0.4509708753653935},{"text":"And, again, have lots of snuggles with Bentley, and we'll we will talk again very, very soon.","start":379.06,"end":388.19888,"sentiment":"positive","sentiment_score":0.376212922965779},{"text":"You're welcome, Sharon.","start":390.65887,"end":391.69888,"sentiment":"positive","sentiment_score":0.8162843982378641},{"text":"Enjoy your day.","start":391.69888,"end":392.6789,"sentiment":"positive","sentiment_score":0.861444890499115},{"text":"Bye.","start":394.7389,"end":395.2389,"sentiment":"neutral","sentiment_score":-0.08860551565885544}],"sentiment":"positive","sentiment_score":0.46764510221058325,"num_words":31,"start":376.34,"end":395.2389}]}}]},{"alternatives":[{"transcript":"Hi, Jenna. I've got Sharon Roussat on the phone for you. No. Not a problem. You're good for me to transfer her through? Perfect. You've you've got her in 321. Hello? Yeah. Good. How are you? Well, I've got a bit of an infection there, so I've got to take some antibiotics. I can go back I'll push to go back to work, so they said I'll get back to work in two weeks, but I can't get back full time. It's just I can go back five days and see how my ankle is after that five days because they really wanted me to go back gradual. But I said because I need the money, I need to get back to work. So but, again, it depends on this infection as well happens if yeah. Yeah. Yeah. Well, I think my GP picked well, I went to my GP last Thursday, and because my dog kept coming up to me and smelling my foot where the where it was, and it was a bit smelly. And I'm like, oh, and it's leaking. So she changed it and said, oh, she put me on antibiotics then, but I stopped taking them. And when I went back today, there's a little bit of past there, and it's weeping quite bad again now. So we'll just have to see what happened. Yeah. Yeah. Yeah. So they wanted me to go back, like, alternate days. And I just said, oh, no. I can't just try. So we just have to try and see how I go. Yeah. It's a bit painful, but, you know, I have to do it. Okay. Yes. Yep. Yep. Yes. Yep. Yep. No worries. Oh, okay. He wants the phone. It's showing. Three months the same. Even though it is. So all my family live in The States, so that's okay. I'll be fine. Oh, they're all they're all pretty much in Sydney. So yes. That's okay. You know, I'm you know, I'll be fine. Thank you. Yep. Absolutely. Yes. I'm not gonna give you a call. So with the, like, the documents I sent you, they're the right documents that you wanted? Okay. Yep. Yep. Yeah. No worries. Yeah. Absolutely. Thanks, Jenna. You too. Thank you. 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Jenna. I've got Sharon Roussat on the phone for you. No. Not a problem. You're good for me to transfer her through?\n\nPerfect. You've you've got her in 321. Hello? Yeah. Good.\n\nHow are you? Well, I've got a bit of an infection there, so I've got to take some antibiotics. I can go back I'll push to go back to work, so they said I'll get back to work in two weeks, but I can't get back full time. It's just I can go back five days and see how my ankle is after that five days because they really wanted me to go back gradual. But I said because I need the money, I need to get back to work.\n\nSo but, again, it depends on this infection as well happens if yeah. Yeah. Yeah. Well, I think my GP picked well, I went to my GP last Thursday, and because my dog kept coming up to me and smelling my foot where the where it was, and it was a bit smelly. And I'm like, oh, and it's leaking.\n\nSo she changed it and said, oh, she put me on antibiotics then, but I stopped taking them. And when I went back today, there's a little bit of past there, and it's weeping quite bad again now. So we'll just have to see what happened. Yeah. Yeah.\n\nYeah. So they wanted me to go back, like, alternate days. And I just said, oh, no. I can't just try. So we just have to try and see how I go.\n\nYeah. It's a bit painful, but, you know, I have to do it. Okay. Yes. Yep.\n\nYep. Yes. Yep. Yep. No worries.\n\nOh, okay. He wants the phone. It's showing. Three months the same. Even though it is.\n\nSo all my family live in The States, so that's okay. I'll be fine. Oh, they're all they're all pretty much in Sydney. So yes. That's okay.\n\nYou know, I'm you know, I'll be fine. Thank you. Yep. Absolutely. Yes.\n\nI'm not gonna give you a call. So with the, like, the documents I sent you, they're the right documents that you wanted? Okay. Yep. Yep.\n\nYeah. No worries. Yeah. Absolutely. Thanks, Jenna.\n\nYou too. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Jenna.","start":3.04,"end":3.76,"sentiment":"neutral","sentiment_score":0.11817257106304169},{"text":"I've got Sharon Roussat on the phone for you.","start":3.76,"end":6.58,"sentiment":"neutral","sentiment_score":0.15123160680135092},{"text":"No.","start":9.28,"end":9.599999,"sentiment":"neutral","sentiment_score":0.21082893013954165},{"text":"Not a problem.","start":9.599999,"end":10.16,"sentiment":"neutral","sentiment_score":0.1914835919936498},{"text":"You're good for me to transfer her through?","start":10.16,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.28166748583316803}],"sentiment":"neutral","sentiment_score":0.20156735635322073,"num_words":23,"start":3.04,"end":12.0199995},{"sentences":[{"text":"Perfect.","start":13.84,"end":14.34,"sentiment":"positive","sentiment_score":0.6244028806686401},{"text":"You've you've got her in 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okay.","start":274.745,"end":278.94998,"sentiment":"neutral","sentiment_score":-0.004624489610168067},{"text":"I'll be fine.","start":280.55,"end":285.25,"sentiment":"neutral","sentiment_score":0.07001810520887375},{"text":"Oh, they're all they're all pretty much in Sydney.","start":286.85,"end":289.57,"sentiment":"neutral","sentiment_score":0.030843802572538454},{"text":"So yes.","start":289.57,"end":292.515,"sentiment":"neutral","sentiment_score":0.06160305254161358},{"text":"That's okay.","start":292.595,"end":292.915,"sentiment":"neutral","sentiment_score":0.16436950117349625}],"sentiment":"neutral","sentiment_score":0.032915713351771785,"num_words":27,"start":274.745,"end":292.915},{"sentences":[{"text":"You know, I'm you know, I'll be fine.","start":292.915,"end":296.21503,"sentiment":"neutral","sentiment_score":0.16066291742026806},{"text":"Thank you.","start":306.11502,"end":306.93503,"sentiment":"positive","sentiment_score":0.4590524882078171},{"text":"Yep.","start":318.66998,"end":319.035,"sentiment":"positive","sentiment_score":0.6043933629989624},{"text":"Absolutely.","start":324.715,"end":325.215,"sentiment":"positive","sentiment_score":0.3652994036674499},{"text":"Yes.","start":327.915,"end":328.415,"sentiment":"neutral","sentiment_score":0.17437753081321716}],"sentiment":"neutral","sentiment_score":0.25749835486595446,"num_words":13,"start":292.915,"end":328.415},{"sentences":[{"text":"I'm not gonna give you a call.","start":341.61,"end":343.065,"sentiment":"neutral","sentiment_score":-0.04326940141618252},{"text":"So with the, like, the documents I sent you, they're the right documents that you 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bye.","start":393.87,"end":394.53,"sentiment":"positive","sentiment_score":0.3788055330514908}],"sentiment":"positive","sentiment_score":0.5934564620256424,"num_words":6,"start":392.90997,"end":394.53}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi, Jenna. I've got Sharon Roussat on the phone for you.\n\nChannel 0: Oh, perfect. Thank you so much.\n\nChannel 1: No. Not a problem. You're good for me to transfer her through?\n\nChannel 0: Yeah. Yep. Of course.\n\nChannel 1: Perfect.\n\nChannel 0: Thank you.\n\nChannel 1: You've you've got her in 321.\n\nChannel 0: Hi, Sharon. How are you?\n\nChannel 1: Hello? Yeah. Good. How are\n\nChannel 0: I'm\n\nChannel 1: you?\n\nChannel 0: good. I was just trying to check-in and see how you went.\n\nChannel 1: Well, I've got a bit of an infection there,\n\nChannel 0: No.\n\nChannel 1: so I've got to take some antibiotics.\n\nChannel 0: Yeah.\n\nChannel 1: I can go back I'll push to go back to work, so they said I'll get back to work in two weeks,\n\nChannel 0: Yeah.\n\nChannel 1: but I can't get back full time. It's just I can go back five days and see how my ankle is after that five days because they really wanted me to go back gradual.\n\nChannel 0: Yep.\n\nChannel 1: But I said because I need the money, I need to get back\n\nChannel 0: Yep.\n\nChannel 1: to work.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: but, again, it depends on this infection as well happens if yeah.\n\nChannel 0: Okay. Well, there's there's some good there's a silver lining in there. It's just\n\nChannel 1: Yeah.\n\nChannel 0: no. It's there's always I I find even after any type of surgery that I've had a few myself in that infection risk is quite high.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Well, it's good that they have got onto it quickly. Were you experiencing any other symptoms or, like, fevers or anything like that?\n\nChannel 1: Well, I think my GP picked well, I went to my GP last Thursday, and because\n\nChannel 0: Yeah.\n\nChannel 1: my dog kept coming up to me and smelling my foot where the where it was, and it\n\nChannel 0: Yeah.\n\nChannel 1: was a bit smelly. And I'm like, oh, and it's leaking. So she changed it and said, oh, she put me on antibiotics then, but I stopped taking\n\nChannel 0: Yep.\n\nChannel 1: them. And when I went back today, there's a little bit of past there, and it's weeping quite bad again now. So we'll just have to see what happened.\n\nChannel 0: Okay. Well, hopefully, those antibiotics will kick in pretty quickly. They generally do\n\nChannel 1: Yeah.\n\nChannel 0: after about twenty four to forty eight hours. So fingers crossed.\n\nChannel 1: Yeah.\n\nChannel 0: And, hopefully, those five days back at work, you are able to manage and we can get the tick off to return to work.\n\nChannel 1: Yeah. So they wanted me to go back, like, alternate days.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: And I just said, oh, no. I can't just try. So we just have to try and see how I go.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. And are you able to drive and everything?\n\nChannel 1: It's a bit painful, but, you know, I have to do it.\n\nChannel 0: Yeah. Yeah. Of course. Of course. So\n\nChannel 1: Okay.\n\nChannel 0: do you think in the next two weeks obviously, the financial pressure is gonna remain there for you. Post that, you know, I was thinking about it the other day. Even with the income protection, you still got a ninety day wait on that, which is difficult.\n\nChannel 1: Yes.\n\nChannel 0: So I think we're still in a bit of a a limbo period as to next step\n\nChannel 1: Yep.\n\nChannel 0: in relation to any financial assistance we can can look at outside of the the work cover.\n\nChannel 1: Yep.\n\nChannel 0: So I think we're it's a a wait and see situation from what I can do from my perspective, but\n\nChannel 1: Yes.\n\nChannel 0: I I would love to hear from you once you're back at work.\n\nChannel 1: Yep.\n\nChannel 0: Let me know how the five days go,\n\nChannel 1: Yep.\n\nChannel 0: and we can go from there.\n\nChannel 1: No worries.\n\nChannel 0: How are you feeling today?\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah. Yeah. It's\n\nChannel 1: He\n\nChannel 0: hard.\n\nChannel 1: wants\n\nChannel 0: It's\n\nChannel 1: the\n\nChannel 0: hard,\n\nChannel 1: phone.\n\nChannel 0: isn't it? Sorry?\n\nChannel 1: It's showing. Three months the same.\n\nChannel 0: Do you have\n\nChannel 1: Even\n\nChannel 0: anyone\n\nChannel 1: though it is.\n\nChannel 0: close close by that you can lean on in this difficult time?\n\nChannel 1: So all my family live in The States, so that's okay.\n\nChannel 0: Yeah.\n\nChannel 1: I'll\n\nChannel 0: Any any work friends or friends\n\nChannel 1: be\n\nChannel 0: that you can\n\nChannel 1: fine.\n\nChannel 0: can vent\n\nChannel 1: Oh, they're all they're\n\nChannel 0: and lean\n\nChannel 1: all pretty\n\nChannel 0: on?\n\nChannel 1: much in Sydney. So yes. That's okay. You know, I'm you know, I'll be fine.\n\nChannel 0: Okay. Okay. Well, if you ever ever need anything, even if it's just event or chat or anything like that, give me a buzz. I'm available.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome, Sharon. You're welcome. I hope that the next couple of days see a great improvement on the infection, which I'm positive it will. And\n\nChannel 1: Yep.\n\nChannel 0: I have a great feeling that you're gonna be back up on your feet in no time.\n\nChannel 1: Absolutely. Yes.\n\nChannel 0: Yes. Alright. Well, I did you want me to give you a call in about three weeks, or would you like to give me a call when you've got some information to to hand\n\nChannel 1: I'm not gonna give you a call. So\n\nChannel 0: on. Yep.\n\nChannel 1: with the, like, the documents I sent you, they're the right documents that you wanted?\n\nChannel 0: Yeah. Yeah. That's enough for us to put together an updated situation and look at, you know, some of the investments and the the the the details that we discussed in our recent annual review. So that\n\nChannel 1: Okay.\n\nChannel 0: that will take a couple of weeks anyway to put\n\nChannel 1: Yep.\n\nChannel 0: together. So we'll\n\nChannel 1: Yep.\n\nChannel 0: probably find that we're touching base at the same time\n\nChannel 1: Yeah. No worries.\n\nChannel 0: with each other. Alright. Well,\n\nChannel 1: Yeah.\n\nChannel 0: please try and enjoy your weekend. And, again, have lots of snuggles with Bentley, and we'll we will talk again very, very soon.\n\nChannel 1: Absolutely. Thanks, Jenna.\n\nChannel 0: You're welcome, Sharon. Enjoy your day.\n\nChannel 1: You too. Thank you. Bye bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.029397301375865936}],"sentiment":"neutral","sentiment_score":0.029397301375865936,"channel":0,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Hi, Jenna.","start":3.04,"end":3.76,"sentiment":"neutral","sentiment_score":0.11817257106304169},{"text":"I've got Sharon Roussat on the phone for you.","start":3.76,"end":6.58,"sentiment":"neutral","sentiment_score":0.15123160680135092}],"sentiment":"neutral","sentiment_score":0.14522087303074924,"channel":1,"num_words":11,"start":3.04,"end":6.58},{"sentences":[{"text":"Oh, perfect.","start":6.8799996,"end":7.7,"sentiment":"positive","sentiment_score":0.6824207305908203},{"text":"Thank you so 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Sharon.","start":19.724998,"end":20.545,"sentiment":"neutral","sentiment_score":0.13170277699828148},{"text":"How are you?","start":20.765,"end":21.664999,"sentiment":"neutral","sentiment_score":0.1281410132845243}],"sentiment":"neutral","sentiment_score":0.12956571877002715,"channel":0,"num_words":5,"start":19.724998,"end":21.664999},{"sentences":[{"text":"Hello?","start":21.265,"end":21.765,"sentiment":"neutral","sentiment_score":0.0889291763305664},{"text":"Yeah.","start":22.305,"end":22.625,"sentiment":"neutral","sentiment_score":0.15463322401046753},{"text":"Good.","start":22.625,"end":22.865,"sentiment":"neutral","sentiment_score":0.3166699707508087},{"text":"How 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went.","start":25.324999,"end":28.145,"sentiment":"neutral","sentiment_score":0.13140600039200348}],"sentiment":"neutral","sentiment_score":0.14280455000698566,"channel":0,"num_words":12,"start":24.845,"end":28.145},{"sentences":[{"text":"Well, I've got a bit of an infection there,","start":33.62,"end":36.12,"sentiment":"neutral","sentiment_score":-0.32644304302003646}],"sentiment":"neutral","sentiment_score":-0.32644304302003646,"channel":1,"num_words":9,"start":33.62,"end":36.12},{"sentences":[{"text":"No.","start":37.64,"end":38.14,"sentiment":"negative","sentiment_score":-0.4078529179096222}],"sentiment":"negative","sentiment_score":-0.4078529179096222,"channel":0,"num_words":1,"start":37.64,"end":38.14},{"sentences":[{"text":"so I've got to take some antibiotics.","start":38.18,"end":40.28,"sentiment":"negative","sentiment_score":-0.4082985988685063}],"sentiment":"negative","sentiment_score":-0.4082985988685063,"channel":1,"num_words":7,"start":38.18,"end":40.28},{"sentences":[{"text":"Yeah.","start":41.48,"end":41.98,"sentiment":"neutral","sentiment_score":-0.13027754426002502}],"sentiment":"neutral","sentiment_score":-0.13027754426002502,"channel":0,"num_words":1,"start":41.48,"end":41.98},{"sentences":[{"text":"I can go back I'll push to go back to work, so they said I'll get back to work in two weeks,","start":42.945,"end":47.765,"sentiment":"neutral","sentiment_score":-0.07941069149158218}],"sentiment":"neutral","sentiment_score":-0.07941069149158218,"channel":1,"num_words":22,"start":42.945,"end":47.765},{"sentences":[{"text":"Yeah.","start":48.615,"end":49.115,"sentiment":"neutral","sentiment_score":-0.12199903279542924}],"sentiment":"neutral","sentiment_score":-0.12199903279542924,"channel":0,"num_words":1,"start":48.615,"end":49.115},{"sentences":[{"text":"but I can't get back full time.","start":50.225,"end":52.225,"sentiment":"neutral","sentiment_score":-0.2900624637092863},{"text":"It's just I can go back five days and see how my ankle is after that five days because they really wanted me to go back 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the phone with an agent, Jenna, who is trying to check in with her. They discuss her recent infection and her return to work. They also discuss financial concerns and the possibility of working together again in the future. The agent offers to provide updated information and a call in a few weeks."},"intents":{"segments":[{"text":"I've got Sharon Roussat on the phone for you. Oh, perfect.","start_word":3,"end_word":13,"intents":[{"intent":"Request referral from sharon roussat","confidence_score":0.00001838942},{"intent":"Check on sharon roussat","confidence_score":0.008666714}]},{"text":"I was just trying to check-in and see how you went.","start_word":56,"end_word":66,"intents":[{"intent":"Check-in","confidence_score":0.58048254}]},{"text":"so I've got to take some antibiotics. Yeah.","start_word":77,"end_word":84,"intents":[{"intent":"Confirm medication use","confidence_score":0.000007905624}]},{"text":"I can go back I'll push to go back to work, so they said I'll get back to work in two weeks, Yeah.","start_word":85,"end_word":107,"intents":[{"intent":"Return to work","confidence_score":0.017812286}]},{"text":"It's there's always I I find even after any type of surgery that I've had a few myself in that infection risk is quite high. Yeah.","start_word":190,"end_word":215,"intents":[{"intent":"Resolve infection risk","confidence_score":0.010512532}]},{"text":"Were you experiencing any other symptoms or, like, fevers or anything like that?","start_word":227,"end_word":239,"intents":[{"intent":"Report symptoms","confidence_score":0.18560699}]},{"text":"So she changed it and said, oh, she put me on antibiotics then, but I stopped taking Yep. them.","start_word":288,"end_word":306,"intents":[{"intent":"Change antibiotics","confidence_score":0.21063466}]},{"text":"And, hopefully, those five days back at work, you are able to manage and we can get the tick off to return to work.","start_word":360,"end_word":383,"intents":[{"intent":"Return to work","confidence_score":0.37976417}]},{"text":"And, hopefully, those five days back at work, you are able to manage and we can get the tick off to return to work. 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Thank you so much.","start_word":12,"end_word":17,"sentiment":"positive","sentiment_score":0.7181986570358276},{"text":"No. Not a problem. You're good for me to transfer her through? Yeah. Yep. Of course.","start_word":18,"end_word":33,"sentiment":"neutral","sentiment_score":0.22604650259017944},{"text":"Perfect. Thank you.","start_word":34,"end_word":36,"sentiment":"positive","sentiment_score":0.584730327129364},{"text":"You've you've got her in 321. Hi, Sharon. How are you? Hello? Yeah. Good. How are I'm you? good. I was just trying to check-in and see how you went. Well, I've got a bit of an infection there, No.","start_word":37,"end_word":76,"sentiment":"neutral","sentiment_score":0.042357951402664185},{"text":"so I've got to take some antibiotics.","start_word":77,"end_word":83,"sentiment":"negative","sentiment_score":-0.39751842617988586},{"text":"Yeah. I can go back I'll push to go back to work, so they said I'll get back to work in two weeks, Yeah. but I can't get back full time. It's just I can go back five days and see how my ankle is after that five days because they really wanted me to go back gradual. Yep. But I said because I need the money, I need to get back Yep. to work. Yeah. So Yeah. but, again, it depends on this infection as well happens if yeah. Okay. Well, there's there's some good there's a silver lining in there. It's just Yeah. no. It's there's always I I find even after any type of surgery that I've had a few myself in that infection risk is quite high. Yeah. Yeah. Well, it's good that they have got onto it quickly. Were you experiencing any other symptoms or, like, fevers or anything like that? Well, I think my GP picked well, I went to my GP last Thursday, and because Yeah. my dog kept coming up to me and smelling my foot where the where it was, and it Yeah.","start_word":84,"end_word":275,"sentiment":"neutral","sentiment_score":-0.08710511773824692},{"text":"was a bit smelly.","start_word":276,"end_word":279,"sentiment":"negative","sentiment_score":-0.4412010610103607},{"text":"And I'm like, oh, and it's leaking. So she changed it and said, oh, she put me on antibiotics then, but I stopped taking Yep. them.","start_word":280,"end_word":305,"sentiment":"neutral","sentiment_score":-0.14110572091661966},{"text":"And when I went back today, there's a little bit of past there, and it's weeping quite bad again now.","start_word":306,"end_word":325,"sentiment":"negative","sentiment_score":-0.3667155802249909},{"text":"So we'll just have to see what happened. Okay. Well, hopefully, those antibiotics will kick in pretty quickly. They generally do Yeah. after about twenty four to forty eight hours. So fingers crossed. Yeah. And, hopefully, those five days back at work, you are able to manage and we can get the tick off to return to work. Yeah. So they wanted me to go back, like, alternate days. Yeah. Okay. And I just said, oh, no. I can't just try. So we just have to try and see how I go. Okay. Yeah. Okay. And are you able to drive and everything? It's a bit painful, but, you know, I have to do it. Yeah. Yeah. Of course. Of course. So Okay. do you think in the next two weeks obviously, the financial pressure is gonna remain there for you. Post that, you know, I was thinking about it the other day. Even with the income protection, you still got a ninety day wait on that, which is difficult. Yes. So I think we're still in a bit of a a limbo period as to next step Yep. in relation to any financial assistance we can can look at outside of the the work cover. Yep. So I think we're it's a a wait and see situation from what I can do from my perspective, but Yes.","start_word":326,"end_word":553,"sentiment":"neutral","sentiment_score":-0.04311520233750343},{"text":"I I would love to hear from you once you're back at work.","start_word":554,"end_word":566,"sentiment":"positive","sentiment_score":0.370685875415802},{"text":"Yep. Let me know how the five days go, Yep. and we can go from there. No worries. How are you feeling today? Oh, okay. Yeah. Yeah. It's He hard. wants It's the hard, phone. isn't it? Sorry? It's showing. Three months the same. Do you have Even anyone though it is. close close by that you can lean on in this difficult time? So all my family live in The States, so that's okay. Yeah. I'll Any any work friends or friends be that you can fine. can vent Oh, they're all they're and lean all pretty on? much in Sydney. So yes. That's okay. You know, I'm you know, I'll be fine. Okay. Okay. Well, if you ever ever need anything, even if it's just event or chat or anything like that, give me a buzz. I'm available.","start_word":567,"end_word":706,"sentiment":"neutral","sentiment_score":0.05727226452103683},{"text":"Thank you. You're welcome, Sharon. You're welcome. I hope that the next couple of days see a great improvement on the infection, which I'm positive it will. And Yep. I have a great feeling that you're gonna be back up on your feet in no time. Absolutely.","start_word":707,"end_word":753,"sentiment":"positive","sentiment_score":0.6479892134666443},{"text":"Yes. Yes. Alright. Well, I did you want me to give you a call in about three weeks, or would you like to give me a call when you've got some information to to hand I'm not gonna give you a call. So on. Yep. with the, like, the documents I sent you, they're the right documents that you wanted? Yeah. Yeah. That's enough for us to put together an updated situation and look at, you know, some of the investments and the the the the details that we discussed in our recent annual review. So that Okay. that will take a couple of weeks anyway to put Yep. together. So we'll Yep. probably find that we're touching base at the same time Yeah. No worries. with each other. Alright. Well, Yeah.","start_word":754,"end_word":885,"sentiment":"neutral","sentiment_score":0.057314272969961166},{"text":"please try and enjoy your weekend. And, again, have lots of snuggles with Bentley, and we'll we will talk again very, very soon.","start_word":886,"end_word":908,"sentiment":"positive","sentiment_score":0.39969602227211},{"text":"Absolutely.","start_word":909,"end_word":909,"sentiment":"neutral","sentiment_score":0.31819450855255127},{"text":"Thanks, Jenna. You're welcome, Sharon. Enjoy your day. You too. Thank you. Bye bye.","start_word":910,"end_word":923,"sentiment":"positive","sentiment_score":0.6482579026903424},{"text":"Bye.","start_word":924,"end_word":924,"sentiment":"neutral","sentiment_score":0.20393872261047363}],"average":{"sentiment":"neutral","sentiment_score":0.04779894421505411}}}}