{"metadata":{"transaction_key":"deprecated","request_id":"01a0f457-3d5d-7450-9f61-18f93df1ce0d","sha256":"81b54ee4b24672d18fb670ae3107c28aba685d22e0ba69f20346b2720be0f39c","created":"2026-09-30T22:02:34.615Z","duration":23.543938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":80,"output_tokens":41},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":92,"output_tokens":92},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":92,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning. ATEL tech support. How can I help you? Sorry. What was that? I can't hear you properly. Yeah. Yeah. No problem. It's okay. Thank you.","confidence":0.99560547,"words":[{"word":"good","start":0.0,"end":0.16,"confidence":0.9550781,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.49638843536376953},{"word":"morning","start":0.16,"end":0.48,"confidence":0.99365234,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.47506749629974365},{"word":"atel","start":0.48,"end":0.96,"confidence":0.4038086,"punctuated_word":"ATEL","sentiment":"positive","sentiment_score":0.3632144927978515},{"word":"tech","start":0.96,"end":1.1999999,"confidence":0.9838867,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.4482170939445496},{"word":"support","start":1.1999999,"end":1.68,"confidence":1.0,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.3687238097190857},{"word":"how","start":1.68,"end":1.92,"confidence":0.9980469,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3478986620903015},{"word":"can","start":1.92,"end":2.08,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3808978796005249},{"word":"i","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.34082427620887756},{"word":"help","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.30662596225738525},{"word":"you","start":2.3999999,"end":2.8999999,"confidence":0.99902344,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.24691855907440183},{"word":"sorry","start":13.068937,"end":13.388937,"confidence":0.9812012,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.13432228565216064},{"word":"what","start":13.388937,"end":13.548938,"confidence":0.95947266,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.1208728775382042},{"word":"was","start":13.548938,"end":13.708938,"confidence":0.9951172,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.13506032526493073},{"word":"that","start":13.708938,"end":13.8689375,"confidence":0.9970703,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.12431174516677856},{"word":"i","start":13.8689375,"end":13.948937,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4960475265979767},{"word":"can't","start":13.948937,"end":14.268937,"confidence":0.99560547,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.47697001695632935},{"word":"hear","start":14.268937,"end":14.348938,"confidence":1.0,"punctuated_word":"hear","sentiment":"negative","sentiment_score":-0.4395606517791748},{"word":"you","start":14.348938,"end":14.428938,"confidence":0.9970703,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4762983322143554},{"word":"properly","start":14.428938,"end":14.928938,"confidence":0.9748535,"punctuated_word":"properly.","sentiment":"negative","sentiment_score":-0.4526976943016052},{"word":"yeah","start":18.908937,"end":19.148937,"confidence":0.98535156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014967495575547218},{"word":"yeah","start":19.148937,"end":19.468937,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06480530649423599},{"word":"no","start":19.468937,"end":19.628937,"confidence":0.94189453,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2205437868833542},{"word":"problem","start":19.628937,"end":19.948936,"confidence":0.98657227,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.3159859776496887},{"word":"it's","start":19.948936,"end":20.108936,"confidence":0.97753906,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.3794741630554199},{"word":"okay","start":20.108936,"end":20.348938,"confidence":1.0,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.45840784907341},{"word":"thank","start":20.348938,"end":20.588938,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7052949666976929},{"word":"you","start":20.588938,"end":21.088938,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.43505915999412537}],"paragraphs":{"transcript":"\nGood morning. ATEL tech support. How can I help you? Sorry. What was that?\n\nI can't hear you properly. Yeah. Yeah. No problem. It's okay.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.0,"end":0.48,"sentiment":"positive","sentiment_score":0.4857279658317566},{"text":"ATEL tech support.","start":0.48,"end":1.68,"sentiment":"positive","sentiment_score":0.3933851321538289},{"text":"How can I help you?","start":1.68,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.3246330678462982},{"text":"Sorry.","start":13.068937,"end":13.388937,"sentiment":"neutral","sentiment_score":-0.13432228565216064},{"text":"What was that?","start":13.388937,"end":13.8689375,"sentiment":"neutral","sentiment_score":-0.12674831598997116}],"sentiment":"neutral","sentiment_score":0.2328721024096012,"num_words":14,"start":0.0,"end":13.8689375},{"sentences":[{"text":"I can't hear you properly.","start":13.8689375,"end":14.928938,"sentiment":"negative","sentiment_score":-0.4683148443698883},{"text":"Yeah.","start":18.908937,"end":19.148937,"sentiment":"neutral","sentiment_score":0.014967495575547218},{"text":"Yeah.","start":19.148937,"end":19.468937,"sentiment":"neutral","sentiment_score":0.06480530649423599},{"text":"No problem.","start":19.468937,"end":19.948936,"sentiment":"neutral","sentiment_score":0.26826488226652145},{"text":"It's okay.","start":19.948936,"end":20.348938,"sentiment":"positive","sentiment_score":0.418941006064415}],"sentiment":"neutral","sentiment_score":-0.08067178573798049,"num_words":11,"start":13.8689375,"end":20.348938},{"sentences":[{"text":"Thank you.","start":20.348938,"end":21.088938,"sentiment":"positive","sentiment_score":0.5701770633459091}],"sentiment":"positive","sentiment_score":0.5701770633459091,"num_words":2,"start":20.348938,"end":21.088938}]}}]},{"alternatives":[{"transcript":"Oh, hi. Not sure. Do you have a they have an account sixty five department number? I have a question for this. Maybe I'll give a call later then. I'm driving at the moment.","confidence":0.91967773,"words":[{"word":"oh","start":4.0,"end":4.24,"confidence":0.939209,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.012456240132451056},{"word":"hi","start":4.24,"end":4.74,"confidence":0.98828125,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.004181746859103441},{"word":"not","start":5.44,"end":5.7599998,"confidence":0.77734375,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.03913658484816551},{"word":"sure","start":5.7599998,"end":6.24,"confidence":0.91967773,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.019885076209902763},{"word":"do","start":6.24,"end":6.48,"confidence":0.61816406,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.008673524484038353},{"word":"you","start":6.48,"end":6.56,"confidence":0.9741211,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004186954349279404},{"word":"have","start":6.56,"end":6.72,"confidence":0.4753418,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.004422793164849281},{"word":"a","start":6.72,"end":6.96,"confidence":0.45922852,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.004444078542292118},{"word":"they","start":7.2799997,"end":7.44,"confidence":0.8540039,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.0019388208165764809},{"word":"have","start":7.44,"end":7.6,"confidence":0.7553711,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.006797680631279945},{"word":"an","start":7.6,"end":7.9199996,"confidence":0.81396484,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.004978242330253124},{"word":"account","start":7.9199996,"end":8.4,"confidence":0.98828125,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.012946005910634996},{"word":"sixty","start":8.4,"end":8.8,"confidence":0.45239258,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":-0.008628175593912601},{"word":"five","start":8.8,"end":9.04,"confidence":0.7597656,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.02259693294763565},{"word":"department","start":9.04,"end":9.54,"confidence":0.83984375,"punctuated_word":"department","sentiment":"neutral","sentiment_score":-0.018799223005771637},{"word":"number","start":9.679999,"end":10.08,"confidence":0.77319336,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.016083605587482452},{"word":"i","start":10.08,"end":10.24,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.029347550123929977},{"word":"have","start":10.24,"end":10.74,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02438278496265411},{"word":"a","start":11.12,"end":11.28,"confidence":0.39990234,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02434401586651802},{"word":"question","start":11.28,"end":11.759999,"confidence":0.9536133,"punctuated_word":"question","sentiment":"neutral","sentiment_score":-0.02897871658205986},{"word":"for","start":11.759999,"end":12.0,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06179030239582062},{"word":"this","start":12.0,"end":12.5,"confidence":0.7027588,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.06635218858718872},{"word":"maybe","start":15.818937,"end":16.138937,"confidence":0.7788086,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.23779988288879397},{"word":"i'll","start":16.138937,"end":16.298937,"confidence":0.94873047,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.1434503197669983},{"word":"give","start":16.298937,"end":16.458937,"confidence":0.9951172,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.17047496140003204},{"word":"a","start":16.458937,"end":16.538937,"confidence":0.8330078,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1636885404586792},{"word":"call","start":16.538937,"end":16.778938,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.16366519033908844},{"word":"later","start":16.778938,"end":17.178938,"confidence":0.9980469,"punctuated_word":"later","sentiment":"neutral","sentiment_score":-0.14944332838058472},{"word":"then","start":17.178938,"end":17.418938,"confidence":0.8015137,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.16962715983390808},{"word":"i'm","start":17.418938,"end":17.658937,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08526196330785751},{"word":"driving","start":17.658937,"end":18.058937,"confidence":1.0,"punctuated_word":"driving","sentiment":"neutral","sentiment_score":-0.05747374519705773},{"word":"at","start":18.058937,"end":18.218937,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.08490609377622604},{"word":"the","start":18.218937,"end":18.298937,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0948241800069809},{"word":"moment","start":18.298937,"end":18.798937,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.09209676831960678}],"paragraphs":{"transcript":"\nOh, hi. Not sure. Do you have a they have an account sixty five department number? I have a question for this. Maybe I'll give a call later then.\n\nI'm driving at the moment.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":4.0,"end":4.74,"sentiment":"neutral","sentiment_score":0.00831899349577725},{"text":"Not sure.","start":5.44,"end":6.24,"sentiment":"neutral","sentiment_score":-0.029510830529034138},{"text":"Do you have a they have an account sixty five department number?","start":6.24,"end":10.08,"sentiment":"neutral","sentiment_score":-0.009218199644237757},{"text":"I have a question for this.","start":10.08,"end":12.5,"sentiment":"neutral","sentiment_score":-0.03919925975302855},{"text":"Maybe I'll give a call later then.","start":15.818937,"end":17.418938,"sentiment":"neutral","sentiment_score":-0.17116419758115495}],"sentiment":"neutral","sentiment_score":-0.05470162108219389,"num_words":29,"start":4.0,"end":17.418938},{"sentences":[{"text":"I'm driving at the moment.","start":17.418938,"end":18.798937,"sentiment":"neutral","sentiment_score":-0.08291255012154579}],"sentiment":"neutral","sentiment_score":-0.08291255012154579,"num_words":5,"start":17.418938,"end":18.798937}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. ATEL tech support. How can I help you?\n\nChannel 1: Oh, hi. Not sure. Do you have a they have an account sixty five department number? I have a question for this.\n\nChannel 0: Sorry. What was that? I can't hear you properly.\n\nChannel 1: Maybe I'll give a call later then. I'm driving at the moment.\n\nChannel 0: Yeah. Yeah. No problem. It's okay. Thank you.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.0,"end":0.48,"sentiment":"positive","sentiment_score":0.4857279658317566},{"text":"ATEL tech support.","start":0.48,"end":1.68,"sentiment":"positive","sentiment_score":0.3933851321538289},{"text":"How can I help you?","start":1.68,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.3246330678462982}],"sentiment":"positive","sentiment_score":0.3774776667356491,"channel":0,"num_words":10,"start":0.0,"end":2.8999999},{"sentences":[{"text":"Oh, hi.","start":4.0,"end":4.74,"sentiment":"neutral","sentiment_score":0.00831899349577725},{"text":"Not sure.","start":5.44,"end":6.24,"sentiment":"neutral","sentiment_score":-0.029510830529034138},{"text":"Do you have a they have an account sixty five department number?","start":6.24,"end":10.08,"sentiment":"neutral","sentiment_score":-0.009218199644237757},{"text":"I have a question for this.","start":10.08,"end":12.5,"sentiment":"neutral","sentiment_score":-0.03919925975302855}],"sentiment":"neutral","sentiment_score":-0.017645346741615373,"channel":1,"num_words":22,"start":4.0,"end":12.5},{"sentences":[{"text":"Sorry.","start":13.068937,"end":13.388937,"sentiment":"neutral","sentiment_score":-0.13432228565216064},{"text":"What was that?","start":13.388937,"end":13.8689375,"sentiment":"neutral","sentiment_score":-0.12674831598997116},{"text":"I can't hear you properly.","start":13.8689375,"end":14.928938,"sentiment":"negative","sentiment_score":-0.4683148443698883}],"sentiment":"neutral","sentiment_score":-0.31734905060794616,"channel":0,"num_words":9,"start":13.068937,"end":14.928938},{"sentences":[{"text":"Maybe I'll give a call later then.","start":15.818937,"end":17.418938,"sentiment":"neutral","sentiment_score":-0.17116419758115495},{"text":"I'm driving at the moment.","start":17.418938,"end":18.798937,"sentiment":"neutral","sentiment_score":-0.08291255012154579}],"sentiment":"neutral","sentiment_score":-0.1343926778063178,"channel":1,"num_words":12,"start":15.818937,"end":18.798937},{"sentences":[{"text":"Yeah.","start":18.908937,"end":19.148937,"sentiment":"neutral","sentiment_score":0.014967495575547218},{"text":"Yeah.","start":19.148937,"end":19.468937,"sentiment":"neutral","sentiment_score":0.06480530649423599},{"text":"No problem.","start":19.468937,"end":19.948936,"sentiment":"neutral","sentiment_score":0.26826488226652145},{"text":"It's okay.","start":19.948936,"end":20.348938,"sentiment":"positive","sentiment_score":0.418941006064415},{"text":"Thank you.","start":20.348938,"end":21.088938,"sentiment":"positive","sentiment_score":0.5701770633459091}],"sentiment":"neutral","sentiment_score":0.3243173381779343,"channel":0,"num_words":8,"start":18.908937,"end":21.088938}]},"summary":{"result":"success","short":"The customer calls ATEL tech support and the agent asks for their account number. The customer has trouble hearing the agent and is driving, so the call ends with the customer agreeing to call back later."},"intents":{"segments":[{"text":"Maybe I'll give a call later then. I'm driving at the moment. Yeah. Yeah. No problem. It's okay. Thank you.","start_word":41,"end_word":60,"intents":[{"intent":"Delegate call","confidence_score":0.00002624298}]}]},"sentiments":{"segments":[{"text":"Good morning. ATEL tech support.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.41353681683540344},{"text":"How can I help you? Oh, hi. Not sure. Do you have a they have an account sixty five department number? I have a question for this. Sorry. What was that?","start_word":5,"end_word":35,"sentiment":"neutral","sentiment_score":0.014493025839328766},{"text":"I can't hear you properly.","start_word":36,"end_word":40,"sentiment":"negative","sentiment_score":-0.4685264825820923},{"text":"Maybe I'll give a call later then. I'm driving at the moment. Yeah. Yeah. No problem.","start_word":41,"end_word":56,"sentiment":"neutral","sentiment_score":-0.057057227939367294},{"text":"It's okay. Thank you.","start_word":57,"end_word":60,"sentiment":"positive","sentiment_score":0.5080833435058594}],"average":{"sentiment":"neutral","sentiment_score":0.034228397452312966}}}}