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You would have received a text with all the credentials? What's the account holder's first name? L l l y or just l I l y? So you were online. Okay. Alright. So it looks like you've deleted all that's alright. I mean, it doesn't matter. We'll get that all fixed up. Sometimes on some of these Wi Fi six routers, to change the Wi Fi name, all you need to do just log in, go to the Wi Fi settings, and change them, and that's it. If you get okay. So you you got the Wi Fi six to every that one? Got, like, a point at the front and just got one light? Okay. So that's every alright. That one there yeah. Because we don't get many people that change the Wi Fi because the Wi Fi details on these routers, they're all encrypted for security reasons. If you put your own Wi Fi name in that, we can't run any risk of any securities and stuff like that. Can you just hold off for two seconds, please? Alright. I've pulled out your account. Are you at the are you able to get to the triple POE settings? You know where that is? Yeah. In in the web interface. Right? So that'll be the so when you log in to the router, you'll come up with all the quick set and stuff like that. You'll have the settings, and then it'll ask you to select either DHCP, static, or triple POE. Okay. So the username for the triple POE you ready? Drum roll. One zero zero zero one at airtel dot net dot a u. Airtel, a I r t e l dot net dot a u. So the first three letters is airlock, the Air that we breathe, then tel,tel,.net. A u. That's gonna ask for a password. Right? So it's the word Air again, but with a capital A, 123 01 0001. So if you press I think it's modify, is it? You got down the bottom there or save or something like that? You either have save or modify. Are you yeah. Click on that modify. Okay. You're back online. I can see it from here. Okay. So now are you using a laptop or a mobile phone to do this? Okay. Cool. So now if you go to your laptop, you'll see on the top screen there, you'll see Wi Fi two point four and five g. There's the tabs on the top of the screen. Yep. And then you got the Wi Fi five g. Okay. Now just so we get everything all cleared up because a lot of people don't understand about these bandwidths. But 2.4 g is mainly there for an alarm system. If you have an alarm system in the house, it'll only accept that bandwidth for security reasons. Alright? And then some TVs, for some reason, will not accept the five g connection. They'll only accept the 2.4 g. Alright? And your five g is for everything else, all your other devices because it's a large bandwidth, probably five gigs or something like that bandwidth. So you can put a lot of devices on there. But depending on the speed also, depending on how many devices will work, if that makes any sense. Yeah. So if you wanna change the Wi Fi name, you click on each one of them. Alright. Put in the oh, okay. So you you already you've done it. No. That's alright. No worries, man. Alright. So you're back online? No. No. No. No. That's for high technology. So these Wi Fi sixes that we provide, so we so we got our fabric and that makes them to our standard, to our specifications. And sometimes you might get somebody say, oh, look. The bandwidth this, the bandwidth that. You know, these game freaky game. So they actually know how to log in there and set it up to suit the gaming and stuff like that. Because, I mean, these I think that's an a x 3,000. That'll give up to maybe two or three gigs per second. So you get some pretty fast speeds on there. Alright. Young man, anything else? Have a jolly good day. Cheers, mate. Bye. 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morning. Your Feltic support. Yep. Mhmm. Now if you reset your modem, you delete everything.\n\nAlright. Did you put in the new credentials in there? You would have received a text with all the credentials? What's the account holder's first name? L l l y or just l I l y?\n\nSo you were online. Okay. Alright. So it looks like you've deleted all that's alright. I mean, it doesn't matter.\n\nWe'll get that all fixed up. Sometimes on some of these Wi Fi six routers, to change the Wi Fi name, all you need to do just log in, go to the Wi Fi settings, and change them, and that's it. If you get okay. So you you got the Wi Fi six to every that one? Got, like, a point at the front and just got one light?\n\nOkay. So that's every alright. That one there yeah. Because we don't get many people that change the Wi Fi because the Wi Fi details on these routers, they're all encrypted for security reasons. If you put your own Wi Fi name in that, we can't run any risk of any securities and stuff like that.\n\nCan you just hold off for two seconds, please? Alright. I've pulled out your account. Are you at the are you able to get to the triple POE settings? You know where that is?\n\nYeah. In in the web interface. Right? So that'll be the so when you log in to the router, you'll come up with all the quick set and stuff like that. You'll have the settings, and then it'll ask you to select either DHCP, static, or triple POE.\n\nOkay. So the username for the triple POE you ready? Drum roll. One zero zero zero one at airtel dot net dot a u. Airtel, a I r t e l dot net dot a u.\n\nSo the first three letters is airlock, the Air that we breathe, then tel,tel,.net. A u. That's gonna ask for a password. Right? So it's the word Air again, but with a capital A, 123 01 0001.\n\nSo if you press I think it's modify, is it? You got down the bottom there or save or something like that? You either have save or modify. Are you yeah. Click on that modify.\n\nOkay. You're back online. I can see it from here. Okay. So now are you using a laptop or a mobile phone to do this?\n\nOkay. Cool. So now if you go to your laptop, you'll see on the top screen there, you'll see Wi Fi two point four and five g. There's the tabs on the top of the screen. Yep.\n\nAnd then you got the Wi Fi five g. Okay. Now just so we get everything all cleared up because a lot of people don't understand about these bandwidths. But 2.4 g is mainly there for an alarm system. If you have an alarm system in the house, it'll only accept that bandwidth for security reasons.\n\nAlright? And then some TVs, for some reason, will not accept the five g connection. They'll only accept the 2.4 g. Alright? And your five g is for everything else, all your other devices because it's a large bandwidth, probably five gigs or something like that bandwidth.\n\nSo you can put a lot of devices on there. But depending on the speed also, depending on how many devices will work, if that makes any sense. Yeah. So if you wanna change the Wi Fi name, you click on each one of them. Alright.\n\nPut in the oh, okay. So you you already you've done it. No. That's alright. No worries, man.\n\nAlright. So you're back online? No. No. No.\n\nNo. That's for high technology. So these Wi Fi sixes that we provide, so we so we got our fabric and that makes them to our standard, to our specifications. And sometimes you might get somebody say, oh, look. The bandwidth this, the bandwidth that.\n\nYou know, these game freaky game. So they actually know how to log in there and set it up to suit the gaming and stuff like that. Because, I mean, these I think that's an a x 3,000. That'll give up to maybe two or three gigs per second. So you get some pretty fast speeds on there.\n\nAlright. Young man, anything else? Have a jolly good day. Cheers, mate. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.32,"end":0.79999995,"sentiment":"positive","sentiment_score":0.6226051449775696},{"text":"Your Feltic support.","start":0.79999995,"end":1.86,"sentiment":"positive","sentiment_score":0.6278138955434164},{"text":"Yep.","start":9.84,"end":10.34,"sentiment":"neutral","sentiment_score":0.21271292865276337},{"text":"Mhmm.","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":0.17673972249031067},{"text":"Now if you reset your modem, you delete everything.","start":32.379997,"end":34.8,"sentiment":"neutral","sentiment_score":-0.029167577520840697}],"sentiment":"neutral","sentiment_score":0.203474776877556,"num_words":16,"start":0.32,"end":34.8},{"sentences":[{"text":"Alright.","start":38.14,"end":38.54,"sentiment":"neutral","sentiment_score":0.03953850269317627},{"text":"Did you put in the new credentials in there?","start":38.54,"end":40.64,"sentiment":"neutral","sentiment_score":-0.01622365704841084},{"text":"You would have received a text with all the credentials?","start":46.504997,"end":48.684998,"sentiment":"neutral","sentiment_score":-0.08250564187765122},{"text":"What's the account holder's first name?","start":50.745,"end":52.604996,"sentiment":"neutral","sentiment_score":-0.023932726743320625},{"text":"L l l y or just l I l y?","start":58.02,"end":62.36,"sentiment":"neutral","sentiment_score":0.006325573567301035}],"sentiment":"neutral","sentiment_score":-0.02810754039738741,"num_words":36,"start":38.14,"end":62.36},{"sentences":[{"text":"So you were online.","start":69.475,"end":70.615,"sentiment":"neutral","sentiment_score":-0.004491414641961455},{"text":"Okay.","start":71.075,"end":71.575,"sentiment":"neutral","sentiment_score":0.057257115840911865},{"text":"Alright.","start":77.235,"end":77.735,"sentiment":"neutral","sentiment_score":0.16632592678070068},{"text":"So it looks like you've deleted all that's alright.","start":77.955,"end":80.115,"sentiment":"neutral","sentiment_score":0.15943308588531283},{"text":"I mean, it doesn't matter.","start":80.115,"end":81.335,"sentiment":"neutral","sentiment_score":0.13320113122463226}],"sentiment":"neutral","sentiment_score":0.11532604065723717,"num_words":20,"start":69.475,"end":81.335},{"sentences":[{"text":"We'll get that all fixed up.","start":81.395,"end":83.015,"sentiment":"neutral","sentiment_score":0.17209424823522568},{"text":"Sometimes on some of these Wi Fi six routers, to change the Wi Fi name, all you need to do just log in, go to the Wi Fi settings, and change them, and that's it.","start":88.09,"end":99.39,"sentiment":"neutral","sentiment_score":0.07847407502787454},{"text":"If you get okay.","start":100.424995,"end":109.384995,"sentiment":"neutral","sentiment_score":-0.10086684534326196},{"text":"So you you got the Wi Fi six to every that one?","start":109.384995,"end":113.244995,"sentiment":"neutral","sentiment_score":0.006626361049711704},{"text":"Got, like, a point at the front and just got one light?","start":117.869995,"end":120.689995,"sentiment":"neutral","sentiment_score":0.0029198823807140193}],"sentiment":"neutral","sentiment_score":0.05058327036491339,"num_words":69,"start":81.395,"end":120.689995},{"sentences":[{"text":"Okay.","start":122.03,"end":122.35,"sentiment":"neutral","sentiment_score":0.12941262125968933},{"text":"So that's every alright.","start":122.35,"end":123.47,"sentiment":"neutral","sentiment_score":0.15487106516957283},{"text":"That one there yeah.","start":123.47,"end":125.625,"sentiment":"neutral","sentiment_score":0.16232218220829964},{"text":"Because we don't get many people that change the Wi Fi because the Wi Fi details on these routers, they're all encrypted for security reasons.","start":125.625,"end":133.545,"sentiment":"neutral","sentiment_score":0.13079534977674484},{"text":"If you put your own Wi Fi name in that, we can't run any risk of any securities and stuff like that.","start":133.545,"end":143.26,"sentiment":"neutral","sentiment_score":0.158575120636008}],"sentiment":"neutral","sentiment_score":0.14565575016396387,"num_words":56,"start":122.03,"end":143.26},{"sentences":[{"text":"Can you just hold off for two seconds, please?","start":143.26,"end":145.28,"sentiment":"neutral","sentiment_score":-0.04923895622293154},{"text":"Alright.","start":206.61499,"end":207.095,"sentiment":"neutral","sentiment_score":0.2679200768470764},{"text":"I've pulled out your account.","start":207.095,"end":208.715,"sentiment":"neutral","sentiment_score":0.16108277142047883},{"text":"Are you at the are you able to get to the triple POE settings?","start":211.175,"end":213.97499,"sentiment":"neutral","sentiment_score":0.07557089440524578},{"text":"You know where that is?","start":213.97499,"end":215.035,"sentiment":"neutral","sentiment_score":0.013944116607308387}],"sentiment":"neutral","sentiment_score":0.051702836254502046,"num_words":34,"start":143.26,"end":215.035},{"sentences":[{"text":"Yeah.","start":220.48001,"end":220.88,"sentiment":"neutral","sentiment_score":0.05548461526632309},{"text":"In in the web interface.","start":220.88,"end":222.18001,"sentiment":"neutral","sentiment_score":0.04983278289437294},{"text":"Right?","start":222.24,"end":222.64,"sentiment":"neutral","sentiment_score":0.050296954810619354},{"text":"So that'll be the so when you log in to the router, you'll come up with all the quick set and stuff like that.","start":222.64,"end":229.04001,"sentiment":"neutral","sentiment_score":0.11553491745144129},{"text":"You'll have the settings, and then it'll ask you to select either DHCP, static, or triple POE.","start":229.04001,"end":236.05501,"sentiment":"neutral","sentiment_score":0.053870093625258}],"sentiment":"neutral","sentiment_score":0.08424114781276633,"num_words":48,"start":220.48001,"end":236.05501},{"sentences":[{"text":"Okay.","start":238.115,"end":238.595,"sentiment":"neutral","sentiment_score":0.05134206265211105},{"text":"So the username for the triple POE you ready?","start":238.595,"end":242.755,"sentiment":"neutral","sentiment_score":0.05297595635056496},{"text":"Drum roll.","start":242.755,"end":243.49501,"sentiment":"neutral","sentiment_score":0.02302258089184761},{"text":"One zero zero zero one at airtel dot net dot a u.","start":245.32,"end":252.22,"sentiment":"neutral","sentiment_score":0.01923729192155103},{"text":"Airtel, a I r t e l dot net dot a u.","start":256.28,"end":260.205,"sentiment":"neutral","sentiment_score":0.022878847550600767}],"sentiment":"neutral","sentiment_score":0.029987902923797567,"num_words":36,"start":238.115,"end":260.205},{"sentences":[{"text":"So the first three letters is airlock, the Air that we breathe, then tel,tel,.net.","start":260.525,"end":266.28497,"sentiment":"neutral","sentiment_score":0.021872365115476505},{"text":"A u.","start":266.28497,"end":266.94498,"sentiment":"neutral","sentiment_score":0.015589708928018808},{"text":"That's gonna ask for a password.","start":267.00497,"end":268.365,"sentiment":"neutral","sentiment_score":0.00414515503992637},{"text":"Right?","start":268.365,"end":268.865,"sentiment":"neutral","sentiment_score":-0.0007355166599154472},{"text":"So it's the word Air again, but with a capital A, 123 01 0001.","start":270.125,"end":282.53,"sentiment":"neutral","sentiment_score":0.0023248987272381783}],"sentiment":"neutral","sentiment_score":0.01065071689820773,"num_words":37,"start":260.525,"end":282.53},{"sentences":[{"text":"So if you press I think it's modify, is it?","start":285.87,"end":288.205,"sentiment":"neutral","sentiment_score":-0.009845906496047973},{"text":"You got down the bottom there or save or something like that?","start":288.205,"end":290.94498,"sentiment":"neutral","sentiment_score":-0.014800297173981866},{"text":"You either have save or modify.","start":296.685,"end":298.625,"sentiment":"neutral","sentiment_score":-0.0018970935295025508},{"text":"Are you yeah.","start":301.64,"end":302.76,"sentiment":"neutral","sentiment_score":0.030360180263717968},{"text":"Click on that modify.","start":302.76,"end":303.90002,"sentiment":"neutral","sentiment_score":0.02237839251756668}],"sentiment":"neutral","sentiment_score":-0.003052888038967337,"num_words":35,"start":285.87,"end":303.90002},{"sentences":[{"text":"Okay.","start":310.36002,"end":310.76,"sentiment":"neutral","sentiment_score":0.14738953113555908},{"text":"You're back online.","start":310.76,"end":311.48,"sentiment":"neutral","sentiment_score":0.19107142587502798},{"text":"I can see it from here.","start":311.48,"end":312.86002,"sentiment":"neutral","sentiment_score":0.15951119114955267},{"text":"Okay.","start":314.14502,"end":314.545,"sentiment":"neutral","sentiment_score":0.09146936982870102},{"text":"So now are you using a laptop or a mobile phone to do this?","start":314.545,"end":317.92502,"sentiment":"neutral","sentiment_score":0.0715928381042821}],"sentiment":"neutral","sentiment_score":0.11085760235786438,"num_words":25,"start":310.36002,"end":317.92502},{"sentences":[{"text":"Okay.","start":319.265,"end":319.58502,"sentiment":"neutral","sentiment_score":0.1380808651447296},{"text":"Cool.","start":319.58502,"end":320.08502,"sentiment":"neutral","sentiment_score":0.1787302792072296},{"text":"So now if you go to your laptop, you'll see on the top screen there, you'll see Wi Fi two point four and five g.","start":320.30502,"end":327.20502,"sentiment":"neutral","sentiment_score":0.07903705418109894},{"text":"There's the tabs on the top of the screen.","start":330.93002,"end":332.79,"sentiment":"neutral","sentiment_score":0.054957120368878044},{"text":"Yep.","start":334.77002,"end":335.17,"sentiment":"neutral","sentiment_score":0.06334470957517624}],"sentiment":"neutral","sentiment_score":0.07704584572363544,"num_words":37,"start":319.265,"end":335.17},{"sentences":[{"text":"And then you got the Wi Fi five g.","start":335.17,"end":337.51,"sentiment":"neutral","sentiment_score":0.06450202854143249},{"text":"Okay.","start":338.53,"end":338.93,"sentiment":"neutral","sentiment_score":0.104421466588974},{"text":"Now just so we get everything all cleared up because a lot of people don't understand about these bandwidths.","start":338.93,"end":343.75,"sentiment":"neutral","sentiment_score":-0.07093633044707148},{"text":"But 2.4 g is mainly there for an alarm system.","start":344.445,"end":349.32498,"sentiment":"neutral","sentiment_score":-0.012517069932073355},{"text":"If you have an alarm system in the house, it'll only accept that bandwidth for security reasons.","start":349.32498,"end":354.465,"sentiment":"neutral","sentiment_score":-0.007669796591953319}],"sentiment":"neutral","sentiment_score":-0.016400139221721993,"num_words":56,"start":335.17,"end":354.465},{"sentences":[{"text":"Alright?","start":355.565,"end":356.065,"sentiment":"neutral","sentiment_score":0.012221358716487885},{"text":"And then some TVs, for some reason, will not accept the five g connection.","start":356.285,"end":361.21,"sentiment":"neutral","sentiment_score":-0.06808122666552663},{"text":"They'll only accept the 2.4 g.","start":361.50998,"end":364.09,"sentiment":"neutral","sentiment_score":-0.03305039430658022},{"text":"Alright?","start":365.43,"end":365.83,"sentiment":"neutral","sentiment_score":0.03231578320264816},{"text":"And your five g is for everything else, all your other devices because it's a large bandwidth, probably five gigs or something like that bandwidth.","start":365.83,"end":374.825,"sentiment":"neutral","sentiment_score":0.031699617505073545}],"sentiment":"neutral","sentiment_score":-0.006689616161933604,"num_words":47,"start":355.565,"end":374.825},{"sentences":[{"text":"So you can put a lot of devices on there.","start":375.365,"end":377.945,"sentiment":"neutral","sentiment_score":0.06178863123059273},{"text":"But depending on the speed also, depending on how many devices will work, if that makes any sense.","start":378.085,"end":383.365,"sentiment":"neutral","sentiment_score":0.027987460295359295},{"text":"Yeah.","start":383.365,"end":383.76,"sentiment":"neutral","sentiment_score":0.054558396339416504},{"text":"So if you wanna change the Wi Fi name, you click on each one of them.","start":384.88,"end":390.02002,"sentiment":"neutral","sentiment_score":0.039170202100649476},{"text":"Alright.","start":391.6,"end":392.08002,"sentiment":"neutral","sentiment_score":0.057376421988010406}],"sentiment":"neutral","sentiment_score":0.04044170977304811,"num_words":46,"start":375.365,"end":392.08002},{"sentences":[{"text":"Put in the oh, okay.","start":392.08002,"end":397.325,"sentiment":"neutral","sentiment_score":0.011402048170566559},{"text":"So you you already you've done it.","start":397.325,"end":398.845,"sentiment":"neutral","sentiment_score":-0.06498445304376739},{"text":"No.","start":398.845,"end":399.005,"sentiment":"neutral","sentiment_score":0.006086988374590874},{"text":"That's alright.","start":399.005,"end":399.48502,"sentiment":"neutral","sentiment_score":0.04380384087562561},{"text":"No worries, man.","start":399.48502,"end":400.285,"sentiment":"neutral","sentiment_score":0.10596967240174611}],"sentiment":"neutral","sentiment_score":0.0007623753820856413,"num_words":18,"start":392.08002,"end":400.285},{"sentences":[{"text":"Alright.","start":400.285,"end":400.605,"sentiment":"neutral","sentiment_score":0.10230117291212082},{"text":"So you're back online?","start":400.605,"end":401.665,"sentiment":"neutral","sentiment_score":0.05789515655487776},{"text":"No.","start":411.78,"end":411.93997,"sentiment":"neutral","sentiment_score":-0.05925176292657852},{"text":"No.","start":411.93997,"end":412.18,"sentiment":"neutral","sentiment_score":-0.05495603382587433},{"text":"No.","start":412.18,"end":412.34,"sentiment":"neutral","sentiment_score":-0.05094734206795693}],"sentiment":"neutral","sentiment_score":0.02109083253890276,"num_words":8,"start":400.285,"end":412.34},{"sentences":[{"text":"No.","start":412.34,"end":412.58,"sentiment":"neutral","sentiment_score":-0.06583524495363235},{"text":"That's for high technology.","start":412.58,"end":414.43997,"sentiment":"neutral","sentiment_score":-0.01846746215596795},{"text":"So these Wi Fi sixes that we provide, so we so we got our fabric and that makes them to our standard, to our specifications.","start":415.06,"end":424.52,"sentiment":"neutral","sentiment_score":0.0484924153983593},{"text":"And sometimes you might get somebody say, oh, look.","start":425.875,"end":428.51498,"sentiment":"neutral","sentiment_score":0.022186202100581594},{"text":"The bandwidth this, the bandwidth that.","start":428.51498,"end":430.115,"sentiment":"neutral","sentiment_score":0.0025500034292538962}],"sentiment":"neutral","sentiment_score":0.0286129140191608,"num_words":45,"start":412.34,"end":430.115},{"sentences":[{"text":"You know, these game freaky game.","start":430.115,"end":431.975,"sentiment":"neutral","sentiment_score":-0.0009055550520618754},{"text":"So they actually know how to log in there and set it up to suit the gaming and stuff like that.","start":432.115,"end":437.315,"sentiment":"neutral","sentiment_score":0.0612778558972336},{"text":"Because, I mean, these I think that's an a x 3,000.","start":437.315,"end":440.61,"sentiment":"neutral","sentiment_score":0.04585094241933389},{"text":"That'll give up to maybe two or three gigs per second.","start":440.61,"end":443.88998,"sentiment":"neutral","sentiment_score":0.055732741951942444},{"text":"So you get some pretty fast speeds on there.","start":443.88998,"end":446.94998,"sentiment":"neutral","sentiment_score":0.12659050524234772}],"sentiment":"neutral","sentiment_score":0.06100235722059834,"num_words":58,"start":430.115,"end":446.94998},{"sentences":[{"text":"Alright.","start":447.41,"end":447.91,"sentiment":"neutral","sentiment_score":0.09242016077041626},{"text":"Young man, anything else?","start":447.97,"end":449.43,"sentiment":"neutral","sentiment_score":0.06555874552577734},{"text":"Have a jolly good day.","start":451.66693,"end":453.04694,"sentiment":"positive","sentiment_score":0.5382938742637634},{"text":"Cheers, mate.","start":454.06693,"end":454.62692,"sentiment":"neutral","sentiment_score":0.26660069823265076},{"text":"Bye.","start":454.62692,"end":454.86694,"sentiment":"neutral","sentiment_score":0.11311201751232149}],"sentiment":"neutral","sentiment_score":0.28403368678230506,"num_words":13,"start":447.41,"end":454.86694},{"sentences":[{"text":"Bye.","start":454.86694,"end":455.36694,"sentiment":"neutral","sentiment_score":-0.07627487182617188}],"sentiment":"neutral","sentiment_score":-0.07627487182617188,"num_words":1,"start":454.86694,"end":455.36694}]}}]},{"alternatives":[{"transcript":"Hi. It's Andreas calling. I just today got our Airtel set up, and we got it all working, and then I was like, okay. I wanna change the Wi Fi name now and the password, and the admin password and stuff was changed. And so just kind of I was looking on your website, and it's the just like the chatbot thing told me, like, oh, okay. Just reset your modem and then you'll set it up again. Yeah. So I've done that. I have tried to. I'm just wondering if I've put in the wrong ones. So that's my partner. That's Lily Robbins. L I, l l, y. Yes. Yeah. Sorry. I thought setting it up wouldn't be too bad again. Yeah. I tried to, but when I went to, like, admin and stuff, it it was all coming up as the wrong password and stuff. We got the five. Yes. Yep. This one. Sure. Cool. Yeah. So, like, on the on the IP address site. Right? Yeah. Yes. I'm on triple POE. And then I've yeah. Yes. Yeah. At airtel. Net dot a u. Yep. Yep. Okay. Yeah. Yeah. 0001. Let's see. I think yes. Okay. Now it's loading. Oh, sweet. Laptop. WiFi 2.4. Yep. Yep. Yeah. Okay. Yep. Okay. Yeah. I've I've already like, I I've managed to go in and change stuff. I just I must have messed up the yeah. Yeah. Cool. Thank you. I I just noticed when I pressed the five g once, it's got a bunch of, like, empty fields with SSID and channel width and all that stuff. Is that something I need to worry about? Yeah. Yeah. Yeah. Yeah. Cool. No. That's all. Thank you so much for your help. You too. 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It's Andreas calling. I just today got our Airtel set up, and we got it all working, and then I was like, okay. I wanna change the Wi Fi name now and the password, and the admin password and stuff was changed. And so just kind of I was looking on your website, and it's the just like the chatbot thing told me, like, oh, okay.\n\nJust reset your modem and then you'll set it up again. Yeah. So I've done that. I have tried to. I'm just wondering if I've put in the wrong ones.\n\nSo that's my partner. That's Lily Robbins. L I, l l, y. Yes. Yeah.\n\nSorry. I thought setting it up wouldn't be too bad again. Yeah. I tried to, but when I went to, like, admin and stuff, it it was all coming up as the wrong password and stuff. We got the five.\n\nYes. Yep. This one. Sure. Cool.\n\nYeah. So, like, on the on the IP address site. Right? Yeah. Yes.\n\nI'm on triple POE. And then I've yeah. Yes. Yeah. At airtel.\n\nNet dot a u. Yep. Yep. Okay. Yeah.\n\nYeah. 0001. Let's see. I think yes. Okay.\n\nNow it's loading. Oh, sweet. Laptop. WiFi 2.4. Yep.\n\nYep. Yeah. Okay. Yep. Okay.\n\nYeah. I've I've already like, I I've managed to go in and change stuff. I just I must have messed up the yeah. Yeah. Cool.\n\nThank you. I I just noticed when I pressed the five g once, it's got a bunch of, like, empty fields with SSID and channel width and all that stuff. Is that something I need to worry about? Yeah. Yeah.\n\nYeah. Yeah. Cool. No. That's all.\n\nThank you so much for your help. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.8,"sentiment":"neutral","sentiment_score":0.2631835341453552},{"text":"It's Andreas calling.","start":2.8,"end":4.18,"sentiment":"neutral","sentiment_score":0.1873775819937388},{"text":"I just today got our Airtel set up, and we got it all working, and then I was like, okay.","start":4.7999997,"end":14.825,"sentiment":"neutral","sentiment_score":0.19030979312956334},{"text":"I wanna change the Wi Fi name now and the password, and the admin password and stuff was changed.","start":14.825,"end":22.664999,"sentiment":"neutral","sentiment_score":0.04486634817562605},{"text":"And so just kind of I was looking on your website, and it's the just like the chatbot thing told me, like, oh, okay.","start":22.664999,"end":30.67,"sentiment":"neutral","sentiment_score":-0.008789886565258106}],"sentiment":"neutral","sentiment_score":0.07870172358938117,"num_words":67,"start":2.56,"end":30.67},{"sentences":[{"text":"Just reset your 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I've already like, I I've managed to go in and change stuff.","start":392.32498,"end":396.085,"sentiment":"neutral","sentiment_score":0.01965037933908976},{"text":"I just I must have messed up the yeah.","start":396.085,"end":399.785,"sentiment":"neutral","sentiment_score":-0.030374380242493417},{"text":"Yeah.","start":402.085,"end":402.405,"sentiment":"neutral","sentiment_score":0.12804970145225525},{"text":"Cool.","start":402.405,"end":402.805,"sentiment":"neutral","sentiment_score":0.30988937616348267}],"sentiment":"neutral","sentiment_score":0.01843029461801052,"num_words":25,"start":392.005,"end":402.805},{"sentences":[{"text":"Thank you.","start":402.805,"end":403.54498,"sentiment":"positive","sentiment_score":0.42210736870765686},{"text":"I I just noticed when I pressed the five g once, it's got a bunch of, like, empty fields with SSID and channel width and all that stuff.","start":403.60498,"end":410.26,"sentiment":"neutral","sentiment_score":0.0329205373169056},{"text":"Is that something I need to worry about?","start":410.26,"end":411.88,"sentiment":"neutral","sentiment_score":-0.0075048781000077724},{"text":"Yeah.","start":415.62,"end":416.12,"sentiment":"neutral","sentiment_score":0.042823426425457},{"text":"Yeah.","start":425.875,"end":426.375,"sentiment":"neutral","sentiment_score":0.03165873885154724}],"sentiment":"neutral","sentiment_score":0.044510823069140316,"num_words":40,"start":402.805,"end":426.375},{"sentences":[{"text":"Yeah.","start":432.195,"end":432.695,"sentiment":"neutral","sentiment_score":0.047718774527311325},{"text":"Yeah.","start":445.04694,"end":445.54694,"sentiment":"neutral","sentiment_score":0.1224854290485382},{"text":"Cool.","start":448.56693,"end":449.06693,"sentiment":"neutral","sentiment_score":0.08054755628108978},{"text":"No.","start":449.76694,"end":449.92694,"sentiment":"neutral","sentiment_score":0.06811816990375519},{"text":"That's 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Your Feltic support.\n\nChannel 1: Hi. It's Andreas calling. I just today got our Airtel set up,\n\nChannel 0: Yep. Mhmm.\n\nChannel 1: and we got it all working, and then I was like, okay. I wanna change the Wi Fi name now and the password, and the admin password and stuff was changed. And so just kind of I was looking on your website, and it's the just like the chatbot thing told me, like, oh, okay. Just reset your modem and\n\nChannel 0: Now\n\nChannel 1: then\n\nChannel 0: if\n\nChannel 1: you'll\n\nChannel 0: you\n\nChannel 1: set it\n\nChannel 0: reset\n\nChannel 1: up again.\n\nChannel 0: your modem, you delete everything.\n\nChannel 1: Yeah. So I've done that.\n\nChannel 0: Alright. Did you put in the new credentials in there?\n\nChannel 1: I have tried to. I'm just wondering if I've put in the wrong ones.\n\nChannel 0: You would have received a text with all the credentials? What's the account holder's first name?\n\nChannel 1: So that's my partner. That's Lily Robbins.\n\nChannel 0: L l l y or just l I l y?\n\nChannel 1: L I, l l, y.\n\nChannel 0: So you were online. Okay.\n\nChannel 1: Yes.\n\nChannel 0: Alright. So it looks like you've deleted all that's alright. I mean, it doesn't matter. We'll get that all fixed up.\n\nChannel 1: Yeah. Sorry. I thought setting it up wouldn't be too bad again.\n\nChannel 0: Sometimes on some of these Wi Fi six routers, to change the Wi Fi name, all you need to do just log in, go to the Wi Fi settings, and change them, and that's it.\n\nChannel 1: Yeah. I tried\n\nChannel 0: If\n\nChannel 1: to,\n\nChannel 0: you\n\nChannel 1: but when I went to, like, admin and stuff, it it was all coming up as the wrong password\n\nChannel 0: get\n\nChannel 1: and stuff.\n\nChannel 0: okay. So you you got the Wi Fi six to every that one?\n\nChannel 1: We got the\n\nChannel 0: Got, like,\n\nChannel 1: five.\n\nChannel 0: a point at the front and just got one light?\n\nChannel 1: Yes. Yep. This one.\n\nChannel 0: Okay. So that's every alright. That one there yeah. Because we don't get many people that change the Wi Fi because the Wi Fi details on these routers, they're all encrypted for security reasons. If you put your own Wi Fi name in that, we can't run any risk of any securities and stuff like that.\n\nCan you just hold off for two seconds, please?\n\nChannel 1: Sure. Cool.\n\nChannel 0: Alright. I've pulled out your account. Are you at the are you able to get to the triple POE settings? You know where that is?\n\nChannel 1: Yeah. So, like, on the on the IP address site. Right?\n\nChannel 0: Yeah. In in the web interface. Right? So that'll\n\nChannel 1: Yeah.\n\nChannel 0: be the so when you log in to the router, you'll come up with all the quick set and stuff like that. You'll have the settings, and then it'll ask you to select either DHCP, static, or triple POE.\n\nChannel 1: Yes. I'm on triple POE. And then\n\nChannel 0: Okay.\n\nChannel 1: I've\n\nChannel 0: So the username for the triple POE\n\nChannel 1: yeah.\n\nChannel 0: you ready? Drum roll.\n\nChannel 1: Yes.\n\nChannel 0: One zero zero zero one at airtel dot net dot a u.\n\nChannel 1: Yeah. At\n\nChannel 0: Airtel,\n\nChannel 1: airtel.\n\nChannel 0: a I r t e l dot net dot a u.\n\nChannel 1: Net\n\nChannel 0: So\n\nChannel 1: dot\n\nChannel 0: the\n\nChannel 1: a\n\nChannel 0: first\n\nChannel 1: u.\n\nChannel 0: three letters is airlock, the Air that we breathe, then tel,tel,.net. A u. That's\n\nChannel 1: Yep.\n\nChannel 0: gonna ask for a password. Right?\n\nChannel 1: Yep.\n\nChannel 0: So it's the word Air again, but with a capital A,\n\nChannel 1: Okay.\n\nChannel 0: 123\n\nChannel 1: Yeah.\n\nChannel 0: 01\n\nChannel 1: Yeah.\n\nChannel 0: 0001.\n\nChannel 1: 0001.\n\nChannel 0: So if you press I think it's modify, is it? You got down the bottom there or save or something like that?\n\nChannel 1: Let's see. I think\n\nChannel 0: You either have save or modify.\n\nChannel 1: yes.\n\nChannel 0: Are you yeah. Click on that modify.\n\nChannel 1: Okay. Now it's loading.\n\nChannel 0: Okay. You're back online. I can see it from here.\n\nChannel 1: Oh, sweet.\n\nChannel 0: Okay. So now are you using a laptop or a mobile phone to do this?\n\nChannel 1: Laptop.\n\nChannel 0: Okay. Cool. So now if you go to your laptop, you'll see on the top screen there, you'll see Wi Fi two point four and five g. There's the tabs on the top of the screen.\n\nChannel 1: WiFi 2.4.\n\nChannel 0: Yep. And then\n\nChannel 1: Yep.\n\nChannel 0: you got the Wi Fi five g.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Now just so we get everything all cleared up because a lot of people don't understand about these bandwidths. But 2.4 g is mainly there for an alarm system. If you have an alarm system in the house, it'll only accept that\n\nChannel 1: Yeah.\n\nChannel 0: bandwidth for security reasons. Alright? And then some TVs, for some reason,\n\nChannel 1: Okay.\n\nChannel 0: will not accept the five g connection. They'll only accept the 2.4 g. Alright? And your five g is for everything else, all your other devices because it's a large bandwidth, probably five gigs or something like that bandwidth. So\n\nChannel 1: Yep.\n\nChannel 0: you can put a lot of devices on there. But depending on the speed also, depending on how many devices will work, if\n\nChannel 1: Okay.\n\nChannel 0: that makes any sense. Yeah. So if you wanna change the Wi Fi name, you click on each one of them. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Put in\n\nChannel 1: I've\n\nChannel 0: the\n\nChannel 1: I've already like, I I've managed to go in and change stuff. I just I must\n\nChannel 0: oh, okay.\n\nChannel 1: have\n\nChannel 0: So\n\nChannel 1: messed\n\nChannel 0: you\n\nChannel 1: up\n\nChannel 0: you already\n\nChannel 1: the\n\nChannel 0: you've done it. No. That's alright.\n\nChannel 1: yeah.\n\nChannel 0: No worries, man. Alright. So you're back online?\n\nChannel 1: Yeah. Cool. Thank you. I I just noticed when I pressed the five g once, it's got a bunch of, like, empty fields with SSID and channel width and all that stuff. Is that something I need to worry about?\n\nChannel 0: No. No. No. No. That's for high technology.\n\nSo these\n\nChannel 1: Yeah.\n\nChannel 0: Wi Fi sixes that we provide, so we so we got our fabric and that makes them to our standard, to our specifications.\n\nChannel 1: Yeah.\n\nChannel 0: And sometimes you might get somebody say, oh, look. The bandwidth this, the bandwidth that. You know, these game freaky game. So\n\nChannel 1: Yeah.\n\nChannel 0: they actually know how to log in there and set it up to suit the gaming and stuff like that. Because, I mean, these I think that's an a x 3,000. That'll give up to maybe two or three gigs per second. So you\n\nChannel 1: Yeah.\n\nChannel 0: get some pretty fast speeds on there. Alright. Young man, anything\n\nChannel 1: Cool.\n\nChannel 0: else?\n\nChannel 1: No. That's all. Thank you so much for your help.\n\nChannel 0: Have a jolly good day.\n\nChannel 1: You too.\n\nChannel 0: Cheers,\n\nChannel 1: Bye.\n\nChannel 0: mate. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.32,"end":0.79999995,"sentiment":"positive","sentiment_score":0.6226051449775696},{"text":"Your Feltic support.","start":0.79999995,"end":1.86,"sentiment":"positive","sentiment_score":0.6278138955434164}],"sentiment":"positive","sentiment_score":0.6257303953170776,"channel":0,"num_words":5,"start":0.32,"end":1.86},{"sentences":[{"text":"Hi.","start":2.56,"end":2.8,"sentiment":"neutral","sentiment_score":0.2631835341453552},{"text":"It's Andreas calling.","start":2.8,"end":4.18,"sentiment":"neutral","sentiment_score":0.1873775819937388},{"text":"I just today got our Airtel set 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the chatbot thing told me, like, oh, okay.","start":22.664999,"end":30.67,"sentiment":"neutral","sentiment_score":-0.008789886565258106},{"text":"Just reset your modem 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everything.","start":33.26,"end":34.8,"sentiment":"neutral","sentiment_score":-0.04213388040661812}],"sentiment":"neutral","sentiment_score":-0.04213388040661812,"channel":0,"num_words":5,"start":33.26,"end":34.8},{"sentences":[{"text":"Yeah.","start":36.03,"end":36.35,"sentiment":"neutral","sentiment_score":0.033976878970861435},{"text":"So I've done that.","start":36.35,"end":37.489998,"sentiment":"neutral","sentiment_score":0.0492127351462841}],"sentiment":"neutral","sentiment_score":0.04616556391119957,"channel":1,"num_words":5,"start":36.03,"end":37.489998},{"sentences":[{"text":"Alright.","start":38.14,"end":38.54,"sentiment":"neutral","sentiment_score":0.03953850269317627},{"text":"Did you put in the new credentials in there?","start":38.54,"end":40.64,"sentiment":"neutral","sentiment_score":-0.01622365704841084}],"sentiment":"neutral","sentiment_score":-0.01064744107425213,"channel":0,"num_words":10,"start":38.14,"end":40.64},{"sentences":[{"text":"I have tried to.","start":41.485,"end":42.524998,"sentiment":"neutral","sentiment_score":-0.07875204924494028},{"text":"I'm just wondering if I've put in the wrong ones.","start":42.524998,"end":45.105,"sentiment":"neutral","sentiment_score":-0.1387224055826664}],"sentiment":"neutral","sentiment_score":-0.12158801805760179,"channel":1,"num_words":14,"start":41.485,"end":45.105},{"sentences":[{"text":"You would have received a text with all the credentials?","start":46.504997,"end":48.684998,"sentiment":"neutral","sentiment_score":-0.08250564187765122},{"text":"What's the account holder's first name?","start":50.745,"end":52.604996,"sentiment":"neutral","sentiment_score":-0.023932726743320625}],"sentiment":"neutral","sentiment_score":-0.06054079870227724,"channel":0,"num_words":16,"start":46.504997,"end":52.604996},{"sentences":[{"text":"So that's my partner.","start":53.165,"end":54.445,"sentiment":"neutral","sentiment_score":0.00950815505348146},{"text":"That's Lily Robbins.","start":54.445,"end":55.665,"sentiment":"neutral","sentiment_score":0.03342031377057234}],"sentiment":"neutral","sentiment_score":0.01975622307509184,"channel":1,"num_words":7,"start":53.165,"end":55.665},{"sentences":[{"text":"L l l y or just l I l y?","start":58.02,"end":62.36,"sentiment":"neutral","sentiment_score":0.006325573567301035}],"sentiment":"neutral","sentiment_score":0.006325573567301035,"channel":0,"num_words":10,"start":58.02,"end":62.36},{"sentences":[{"text":"L I, l l, y.","start":63.030003,"end":64.89,"sentiment":"neutral","sentiment_score":0.0023928065318614246}],"sentiment":"neutral","sentiment_score":0.0023928065318614246,"channel":1,"num_words":5,"start":63.030003,"end":64.89},{"sentences":[{"text":"So you were 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customer, Andreas, called Feltic support to change the Wi Fi name and password on their Airtel. The agent, Andreas, helped Andreas navigate the website to change the router name and password. Andreas also asked about the bandwidth for their five g connection and the agent advised them to use a lot of devices to maintain a high bandwidth."},"intents":{"segments":[{"text":"I wanna change the Wi Fi name now and the password, and the admin password and stuff was changed.","start_word":31,"end_word":49,"intents":[{"intent":"Change wi fi details","confidence_score":0.08506042}]},{"text":"I've pulled out your account. Are you at the are you able to get to the triple POE settings?","start_word":364,"end_word":382,"intents":[{"intent":"Access triple poe settings","confidence_score":0.30470565}]},{"text":"Are you at the are you able to get to the triple POE settings?","start_word":369,"end_word":382,"intents":[{"intent":"Access airtel","confidence_score":0.032935817}]},{"text":"be the so when you log in to the router, you'll come up with all the quick set and stuff like that. You'll have the settings, and then it'll ask you to select either DHCP, static, or triple POE. Yes.","start_word":409,"end_word":448,"intents":[{"intent":"Log in to router","confidence_score":0.7557476}]},{"text":"I've So the username for the triple POE yeah. you ready? Drum roll.","start_word":456,"end_word":468,"intents":[{"intent":"Provide username","confidence_score":0.16303715}]},{"text":"gonna ask for a password. Right? Yep.","start_word":519,"end_word":525,"intents":[{"intent":"Save or modify password","confidence_score":0.011459743}]},{"text":"So now if you go to your laptop, you'll see on the top screen there, you'll see Wi Fi two point four and five g. There's the tabs on the top of the screen. WiFi 2.4. Yep.","start_word":618,"end_word":654,"intents":[{"intent":"View wifi 2.4","confidence_score":0.000060683837}]},{"text":"Now just so we get everything all cleared up because a lot of people don't understand about these bandwidths.","start_word":667,"end_word":685,"intents":[{"intent":"Understand bandwidths","confidence_score":0.29257607}]}]},"sentiments":{"segments":[{"text":"Good morning. Your Feltic support.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.6205822825431824},{"text":"Hi. It's Andreas calling. I just today got our Airtel set Yep. up, Mhmm. and we got it all working, and then I was like, okay. I wanna change the Wi Fi name now and the password, and the admin password and stuff was changed. And so just kind of I was looking on your website, and it's the just like the chatbot thing told me, like, oh, okay. Just reset your modem and Now then if you'll you set it reset up again. your modem, you delete everything. Yeah. So I've done that. Alright. Did you put in the new credentials in there? I have tried to. I'm just wondering if I've put in the wrong ones. You would have received a text with all the credentials? What's the account holder's first name? So that's my partner. That's Lily Robbins. L l l y or just l I l y? L I, l l, y. So you were online. Okay. Yes. Alright. So it looks like you've deleted all that's alright. I mean, it doesn't matter. We'll get that all fixed up. Yeah. Sorry. I thought setting it up wouldn't be too bad again. Sometimes on some of these Wi Fi six routers, to change the Wi Fi name, all you need to do just log in, go to the Wi Fi settings, and change them, and that's it. Yeah. I tried If to, you but when I went to, like, admin and stuff, it it was all coming up as the wrong password get and stuff. okay. So you you got the Wi Fi six to every that one? We got the Got, like, five. a point at the front and just got one light? Yes. Yep. This one. Okay. So that's every alright. That one there yeah. Because we don't get many people that change the Wi Fi because the Wi Fi details on these routers, they're all encrypted for security reasons. If you put your own Wi Fi name in that, we can't run any risk of any securities and stuff like that. Can you just hold off for two seconds, please?","start_word":5,"end_word":360,"sentiment":"neutral","sentiment_score":0.04223262503994315},{"text":"Sure. Cool.","start_word":361,"end_word":362,"sentiment":"positive","sentiment_score":0.43216946721076965},{"text":"Alright. I've pulled out your account. Are you at the are you able to get to the triple POE settings? You know where that is? Yeah. So, like, on the on the IP address site. Right? Yeah. In in the web interface. Right? So that'll Yeah. be the so when you log in to the router, you'll come up with all the quick set and stuff like that. You'll have the settings, and then it'll ask you to select either DHCP, static, or triple POE. Yes. I'm on triple POE. And then Okay. I've So the username for the triple POE yeah. you ready? Drum roll. Yes. One zero zero zero one at airtel dot net dot a u. Yeah. At Airtel, airtel. a I r t e l dot net dot a u. Net So dot the a first u. three letters is airlock, the Air that we breathe, then tel,tel,.net. A u. That's Yep. gonna ask for a password. Right? Yep. So it's the word Air again, but with a capital A, Okay. 123 Yeah. 01 Yeah. 0001. 0001. So if you press I think it's modify, is it? You got down the bottom there or save or something like that? Let's see. I think You either have save or modify. yes. Are you yeah. Click on that modify. Okay. Now it's loading. Okay. You're back online. I can see it from here. Oh, sweet. Okay. So now are you using a laptop or a mobile phone to do this? Laptop. Okay. Cool. So now if you go to your laptop, you'll see on the top screen there, you'll see Wi Fi two point four and five g. There's the tabs on the top of the screen. WiFi 2.4. Yep. And then Yep. you got the Wi Fi five g. Yep. Okay. Now just so we get everything all cleared up because a lot of people don't understand about these bandwidths. But 2.4 g is mainly there for an alarm system. If you have an alarm system in the house, it'll only accept that Yeah. bandwidth for security reasons. Alright? And then some TVs, for some reason, Okay. will not accept the five g connection. They'll only accept the 2.4 g. Alright? And your five g is for everything else, all your other devices because it's a large bandwidth, probably five gigs or something like that bandwidth. So Yep. you can put a lot of devices on there. But depending on the speed also, depending on how many devices will work, if Okay. that makes any sense. Yeah. So if you wanna change the Wi Fi name, you click on each one of them. Alright. Yeah. Put in I've the I've already like, I I've managed to go in and change stuff. I just I must oh, okay. have So messed you up you already the you've done it. No. That's alright. yeah. No worries, man. Alright. So you're back online? Yeah. Cool.","start_word":363,"end_word":857,"sentiment":"neutral","sentiment_score":0.03491762567951222},{"text":"Thank you.","start_word":858,"end_word":859,"sentiment":"positive","sentiment_score":0.4154176712036133},{"text":"I I just noticed when I pressed the five g once, it's got a bunch of, like, empty fields with SSID and channel width and all that stuff. Is that something I need to worry about? No. No. No. No. That's for high technology. So these Wi Yeah. Fi sixes that we provide, so we so we got our fabric and that makes them to our standard, to our specifications. And Yeah. sometimes you might get somebody say, oh, look. The bandwidth this, the bandwidth that. You know, these game freaky game. So Yeah. they actually know how to log in there and set it up to suit the gaming and stuff like that. Because, I mean, these I think that's an a x 3,000. That'll give up to maybe two or three gigs per second. So you Yeah. get some pretty fast speeds on there. Alright. Young man, anything Cool. else? No. That's all.","start_word":860,"end_word":1014,"sentiment":"neutral","sentiment_score":0.03923723474144936},{"text":"Thank you so much for your help. Have a jolly good day. You too. Cheers, Bye.","start_word":1015,"end_word":1030,"sentiment":"positive","sentiment_score":0.5085362792015076},{"text":"mate. Bye. Bye.","start_word":1031,"end_word":1033,"sentiment":"neutral","sentiment_score":0.13538524508476257}],"average":{"sentiment":"neutral","sentiment_score":0.052091433802323665}}}}