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Good morning. This is Maureen from Ortho tech support. How can I assist you? Yes.\n\nI'm good. Thanks for asking. How are you? Mhmm. Sorry?\n\nMhmm. Okay. Let me just check your account. May I have your full name, please? Okay.\n\nHang on. Let me just check your account. Hello, Tanish? Yes. Thank you for waiting.\n\nSo have you tried to check your own router? It's not working? Okay. That means maybe the router is not compatible. Yeah.\n\nYeah. You need to order a new one. Do you want to order from us or outside? Okay. So let me just check your account.\n\nTwelve month contract. So under twelve month contract, we do have free routers. We can provide you that one, but you need to settle the delivery first, delivery fee. Yeah. So for the standard postage, it's $20, which will usually takes three to five business days to arrive at the address.\n\nBut we do also have express one, which is $30, which will take one to three days. Usually, one to three days. Okay. Sure. I'll inform our accounts department then to send you an invoice for that one.\n\nThen once the payment is settled, we'll then send you the router. Probably, might be today or tomorrow. Okay. Okay then. We'll just update you.\n\nThank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.13033124804496765},{"text":"Good morning.","start":2.24,"end":2.96,"sentiment":"positive","sentiment_score":0.3937637507915497},{"text":"This is Maureen from Ortho tech support.","start":2.96,"end":5.38,"sentiment":"neutral","sentiment_score":0.2452624716929027},{"text":"How can I assist you?","start":6.3999996,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.15384427905082704},{"text":"Yes.","start":8.559999,"end":8.8,"sentiment":"positive","sentiment_score":0.3343462347984314}],"sentiment":"neutral","sentiment_score":0.23364148009568453,"num_words":16,"start":1.76,"end":8.8},{"sentences":[{"text":"I'm good.","start":8.8,"end":9.28,"sentiment":"positive","sentiment_score":0.5376226007938385},{"text":"Thanks for asking.","start":9.28,"end":10.24,"sentiment":"positive","sentiment_score":0.7119187315305074},{"text":"How are 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How are you? I'm good. Thanks. So, actually, so I just got my Internet.\n\nI joined, like, Aetel yesterday. So, actually, I got my home Internet yesterday, and I'm wondering because then I have got, like, old old router. So it's like a TP Link router. So do I need to get a new router for the, like, new connection? Its full name is Sanishrout, s a n I s s r a u t.\n\nYeah. Hello. How's it? Yeah. Yeah.\n\nSo it shows the, like, network is not working. That's why. Yeah. So do I need to order, like, new one? Yeah.\n\nSorry? Yep. Yeah. No. It's yeah.\n\nYeah. Yeah. Maybe I'll just go with the standard one. Yeah. Yeah.\n\nYeah. All good. Yeah. Thank you. Bye.\n\nHave a good day.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.24,"end":6.72,"sentiment":"neutral","sentiment_score":0.1718510389328003},{"text":"How are you?","start":6.72,"end":7.62,"sentiment":"neutral","sentiment_score":0.17107403775056204},{"text":"I'm good.","start":11.12,"end":11.759999,"sentiment":"positive","sentiment_score":0.5047586858272552},{"text":"Thanks.","start":11.759999,"end":12.259999,"sentiment":"positive","sentiment_score":0.4831417798995972},{"text":"So, actually, so I just got my Internet.","start":13.275,"end":15.934999,"sentiment":"neutral","sentiment_score":-0.013331424910575151}],"sentiment":"neutral","sentiment_score":0.13807206029693286,"num_words":15,"start":6.24,"end":15.934999},{"sentences":[{"text":"I joined, like, Aetel yesterday.","start":16.395,"end":18.494999,"sentiment":"neutral","sentiment_score":0.01317175179719925},{"text":"So, actually, I got my home Internet yesterday, and I'm wondering because then I have got, like, old old 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Good morning. This is Maureen from Ortho tech support.\n\nChannel 1: Hello.\n\nChannel 0: How can\n\nChannel 1: How\n\nChannel 0: I\n\nChannel 1: are\n\nChannel 0: assist\n\nChannel 1: you?\n\nChannel 0: you? Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: I'm good. Thanks.\n\nChannel 0: Mhmm.\n\nChannel 1: So, actually, so I just got my Internet. I joined, like, Aetel yesterday.\n\nChannel 0: Sorry?\n\nChannel 1: So, actually, I got my home Internet yesterday, and I'm wondering because then I have got, like, old old router.\n\nChannel 0: Mhmm.\n\nChannel 1: So it's like a TP Link router. So do I need to get a new router for the, like, new connection?\n\nChannel 0: Okay. Let me just check your account. May I have your full name, please?\n\nChannel 1: Its full name is Sanishrout, s a n I s s r a u t.\n\nChannel 0: Okay. Hang on. Let me just check your account.\n\nChannel 1: Yeah.\n\nChannel 0: Hello, Tanish?\n\nChannel 1: Hello. How's it? Yeah.\n\nChannel 0: Yes. Thank you for waiting. So have you tried to check your own router? It's not working?\n\nChannel 1: Yeah. So it shows the, like, network is not working. That's why.\n\nChannel 0: Okay. That means maybe the router is not compatible.\n\nChannel 1: Yeah. So do I need\n\nChannel 0: Yeah.\n\nChannel 1: to order, like, new one?\n\nChannel 0: Yeah. You need to order a new one. Do you want to order from us or outside?\n\nChannel 1: Yeah. Sorry?\n\nChannel 0: Okay. So let me just check your account.\n\nChannel 1: Yep.\n\nChannel 0: Twelve month contract. So under twelve month contract, we do have free routers. We can provide you that one, but you need to settle the delivery first, delivery\n\nChannel 1: Yeah. No. It's yeah.\n\nChannel 0: fee. Yeah. So for the standard postage, it's $20,\n\nChannel 1: Yeah.\n\nChannel 0: which will usually takes three to five business days\n\nChannel 1: Yeah.\n\nChannel 0: to arrive at the address. But we do also have express one, which is $30, which will take one to three days. Usually, one to three days.\n\nChannel 1: Maybe I'll just go with the standard\n\nChannel 0: Okay. Sure. I'll inform our accounts department\n\nChannel 1: one.\n\nChannel 0: then to send you an invoice for that one. Then once the payment is settled, we'll then send you the router.\n\nChannel 1: Yeah.\n\nChannel 0: Probably,\n\nChannel 1: Yeah.\n\nChannel 0: might be today or tomorrow.\n\nChannel 1: Yeah. All good.\n\nChannel 0: Okay. Okay then. We'll just update you.\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: Thank you. Bye. Have a great\n\nChannel 1: Bye.\n\nChannel 0: day.\n\nChannel 1: Have a good day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.13033124804496765},{"text":"Good morning.","start":2.24,"end":2.96,"sentiment":"positive","sentiment_score":0.3937637507915497},{"text":"This is Maureen from Ortho tech support.","start":2.96,"end":5.38,"sentiment":"neutral","sentiment_score":0.2452624716929027}],"sentiment":"neutral","sentiment_score":0.26346960514783857,"channel":0,"num_words":10,"start":1.76,"end":5.38},{"sentences":[{"text":"Hello.","start":6.24,"end":6.72,"sentiment":"neutral","sentiment_score":0.1718510389328003}],"sentiment":"neutral","sentiment_score":0.1718510389328003,"channel":1,"num_words":1,"start":6.24,"end":6.72},{"sentences":[{"text":"How 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router.","start":21.835,"end":29.86,"sentiment":"neutral","sentiment_score":-0.10105979274958372}],"sentiment":"neutral","sentiment_score":-0.10105979274958372,"channel":1,"num_words":20,"start":21.835,"end":29.86},{"sentences":[{"text":"Mhmm.","start":30.82,"end":31.32,"sentiment":"neutral","sentiment_score":-0.03614365309476853}],"sentiment":"neutral","sentiment_score":-0.03614365309476853,"channel":0,"num_words":1,"start":30.82,"end":31.32},{"sentences":[{"text":"So it's like a TP Link router.","start":30.96,"end":32.88,"sentiment":"neutral","sentiment_score":-0.04424699981297765},{"text":"So do I need to get a new router for the, like, new 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router?","start":205.72,"end":209.64,"sentiment":"neutral","sentiment_score":-0.08421356934640142},{"text":"It's not working?","start":209.64,"end":210.54,"sentiment":"negative","sentiment_score":-0.3621509273846944}],"sentiment":"neutral","sentiment_score":-0.07668914952698876,"channel":0,"num_words":17,"start":202.875,"end":210.54},{"sentences":[{"text":"Yeah.","start":211.215,"end":211.53499,"sentiment":"neutral","sentiment_score":-0.25518739223480225},{"text":"So it shows the, like, network is not working.","start":211.53499,"end":214.09499,"sentiment":"negative","sentiment_score":-0.4317050211959415},{"text":"That's why.","start":214.09499,"end":214.83499,"sentiment":"neutral","sentiment_score":-0.24371948838233948}],"sentiment":"negative","sentiment_score":-0.3856642966469129,"channel":1,"num_words":12,"start":211.215,"end":214.83499},{"sentences":[{"text":"Okay.","start":215.88,"end":216.28,"sentiment":"neutral","sentiment_score":-0.07066511362791061},{"text":"That means maybe 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days.","start":268.94998,"end":270.56998,"sentiment":"neutral","sentiment_score":0.0006119728088378902}],"sentiment":"neutral","sentiment_score":0.02077475783449632,"channel":0,"num_words":27,"start":259.99,"end":270.56998},{"sentences":[{"text":"Maybe I'll just go with the standard","start":270.22,"end":271.84,"sentiment":"neutral","sentiment_score":0.009633211685078484}],"sentiment":"neutral","sentiment_score":0.009633211685078484,"channel":1,"num_words":7,"start":270.22,"end":271.84},{"sentences":[{"text":"Okay.","start":273.015,"end":273.335,"sentiment":"neutral","sentiment_score":0.04173662513494491},{"text":"Sure.","start":273.335,"end":273.835,"sentiment":"neutral","sentiment_score":0.09092090278863908},{"text":"I'll inform our accounts 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router.","start":278.855,"end":282.475,"sentiment":"neutral","sentiment_score":0.08596160014470418}],"sentiment":"neutral","sentiment_score":0.08660006274779637,"channel":0,"num_words":21,"start":275.895,"end":282.475},{"sentences":[{"text":"Yeah.","start":282.7,"end":283.02,"sentiment":"neutral","sentiment_score":0.04088394343852997}],"sentiment":"neutral","sentiment_score":0.04088394343852997,"channel":1,"num_words":1,"start":282.7,"end":283.02},{"sentences":[{"text":"Probably,","start":282.855,"end":283.355,"sentiment":"neutral","sentiment_score":0.02665725909173489}],"sentiment":"neutral","sentiment_score":0.02665725909173489,"channel":0,"num_words":1,"start":282.855,"end":283.355},{"sentences":[{"text":"Yeah.","start":283.02,"end":283.52,"sentiment":"neutral","sentiment_score":0.023257622495293617}],"sentiment":"neutral","sentiment_score":0.023257622495293617,"channel":1,"num_words":1,"start":283.02,"end":283.52},{"sentences":[{"text":"might be today or tomorrow.","start":284.695,"end":286.23502,"sentiment":"neutral","sentiment_score":0.024237847328186034}],"sentiment":"neutral","sentiment_score":0.024237847328186034,"channel":0,"num_words":5,"start":284.695,"end":286.23502},{"sentences":[{"text":"Yeah.","start":287.345,"end":287.82498,"sentiment":"neutral","sentiment_score":0.1444094181060791},{"text":"All good.","start":287.82498,"end":288.565,"sentiment":"neutral","sentiment_score":0.28800390660762787}],"sentiment":"neutral","sentiment_score":0.2401390771071116,"channel":1,"num_words":3,"start":287.345,"end":288.565},{"sentences":[{"text":"Okay.","start":288.72,"end":289.22,"sentiment":"neutral","sentiment_score":0.15120767056941986},{"text":"Okay then.","start":289.28,"end":289.91998,"sentiment":"neutral","sentiment_score":0.16011248528957367},{"text":"We'll just update you.","start":289.91998,"end":291.22,"sentiment":"neutral","sentiment_score":0.17209534719586372}],"sentiment":"neutral","sentiment_score":0.16568771856171743,"channel":0,"num_words":7,"start":288.72,"end":291.22},{"sentences":[{"text":"Yeah.","start":291.50497,"end":291.82498,"sentiment":"neutral","sentiment_score":0.21904394030570984},{"text":"Thank you.","start":291.82498,"end":292.565,"sentiment":"positive","sentiment_score":0.4553048610687256}],"sentiment":"positive","sentiment_score":0.376551220814387,"channel":1,"num_words":3,"start":291.50497,"end":292.565},{"sentences":[{"text":"Thank you.","start":292.8,"end":293.36,"sentiment":"positive","sentiment_score":0.46824370324611664},{"text":"Bye.","start":293.36,"end":293.47498,"sentiment":"positive","sentiment_score":0.36466217041015625},{"text":"Have a great","start":293.47498,"end":294.08,"sentiment":"positive","sentiment_score":0.5658811529477438}],"sentiment":"positive","sentiment_score":0.49979883929093677,"channel":0,"num_words":6,"start":292.8,"end":294.08},{"sentences":[{"text":"Bye.","start":293.985,"end":294.305,"sentiment":"neutral","sentiment_score":0.29401499032974243}],"sentiment":"neutral","sentiment_score":0.29401499032974243,"channel":1,"num_words":1,"start":293.985,"end":294.305},{"sentences":[{"text":"day.","start":294.08,"end":294.58,"sentiment":"neutral","sentiment_score":0.32236355543136597}],"sentiment":"neutral","sentiment_score":0.32236355543136597,"channel":0,"num_words":1,"start":294.08,"end":294.58},{"sentences":[{"text":"Have a good day.","start":294.305,"end":295.28497,"sentiment":"positive","sentiment_score":0.5199362691491842}],"sentiment":"positive","sentiment_score":0.5199362691491842,"channel":1,"num_words":4,"start":294.305,"end":295.28497}]},"summary":{"result":"success","short":"The customer called Ortho tech support to inquire about purchasing a new router for their home internet. The representative checked the customer's account and informed them of the cost and delivery process for a standard router and an express router, with the standard delivery taking up to three business days. The customer was informed that they could order the new router and the call ended with the representative thanking the customer and updating their account."},"intents":{"segments":[{"text":"So, actually, so I just got my Internet. I joined, like, Aetel yesterday. Sorry? So, actually, I got my home Internet yesterday, and I'm wondering because then I have got, like, old old router. Mhmm. So it's like a TP Link router. So do I need to get a new router for the, like, new connection? Okay.","start_word":32,"end_word":88,"intents":[{"intent":"Check router availability","confidence_score":0.018608466}]},{"text":"That means maybe the router is not compatible. Yeah.","start_word":164,"end_word":172,"intents":[{"intent":"Order router","confidence_score":0.579303}]},{"text":"So let me just check your account. Yep.","start_word":202,"end_word":209,"intents":[{"intent":"Check account","confidence_score":0.9710253}]},{"text":"So under twelve month contract, we do have free routers. We can provide you that one, but you need to settle the delivery first, delivery Yeah.","start_word":213,"end_word":238,"intents":[{"intent":"Provide delivery options","confidence_score":0.00051488786}]},{"text":"So for the standard postage, it's $20, Yeah.","start_word":244,"end_word":251,"intents":[{"intent":"Provide price","confidence_score":0.013567818}]},{"text":"I'll inform our accounts department one. then to send you an invoice for that one. Then once the payment is settled, we'll then send you the router. Yeah.","start_word":298,"end_word":325,"intents":[{"intent":"Send invoice","confidence_score":0.19126438}]},{"text":"We'll just update you. Yeah. Thank you.","start_word":339,"end_word":345,"intents":[{"intent":"Update customer","confidence_score":0.74144137}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13033124804496765},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3842313289642334},{"text":"This is Maureen from Ortho tech support. Hello. How can How I assist are you? you?","start_word":3,"end_word":18,"sentiment":"neutral","sentiment_score":0.20400862395763397},{"text":"Yes. I'm good. Thanks for asking. How are you? I'm good. Thanks.","start_word":19,"end_word":30,"sentiment":"positive","sentiment_score":0.5130300521850586},{"text":"Mhmm. So, actually, so I just got my Internet. I joined, like, Aetel yesterday. Sorry? So, actually, I got my home Internet yesterday, and I'm wondering because then I have got, like, old old router. Mhmm. So it's like a TP Link router. So do I need to get a new router for the, like, new connection? Okay. Let me just check your account. May I have your full name, please? Its full name is Sanishrout, s a n I s s r a u t. Okay. Hang on. Let me just check your account. Yeah. Hello, Tanish? Hello. How's it? Yeah. Yes. Thank you for waiting. So have you tried to check your own router?","start_word":31,"end_word":146,"sentiment":"neutral","sentiment_score":-0.02104201167821884},{"text":"It's not working?","start_word":147,"end_word":149,"sentiment":"negative","sentiment_score":-0.3573092818260193},{"text":"Yeah.","start_word":150,"end_word":150,"sentiment":"neutral","sentiment_score":-0.25518739223480225},{"text":"So it shows the, like, network is not working.","start_word":151,"end_word":159,"sentiment":"negative","sentiment_score":-0.42369207739830017},{"text":"That's why. Okay.","start_word":160,"end_word":162,"sentiment":"neutral","sentiment_score":-0.20261560380458832},{"text":"That means maybe the router is not compatible.","start_word":163,"end_word":170,"sentiment":"negative","sentiment_score":-0.5239855647087097},{"text":"Yeah. So do I need Yeah. to order, like, new one? Yeah. You need to order a new one. Do you want to order from us or outside? Yeah. Sorry? Okay. So let me just check your account. Yep. Twelve month contract. So under twelve month contract, we do have free routers. We can provide you that one, but you need to settle the delivery first, delivery Yeah. No. It's yeah. fee. Yeah. So for the standard postage, it's $20, Yeah. which will usually takes three to five business days Yeah. to arrive at the address. But we do also have express one, which is $30, which will take one to three days. Usually, one to three days. Maybe I'll just go with the standard Okay. Sure. I'll inform our accounts department one. then to send you an invoice for that one. Then once the payment is settled, we'll then send you the router. Yeah. Probably, Yeah. might be today or tomorrow. Yeah. All good. Okay. Okay then. We'll just update you. Yeah.","start_word":171,"end_word":343,"sentiment":"neutral","sentiment_score":0.030170245096087456},{"text":"Thank you. Thank you. Bye. Have a great Bye.","start_word":344,"end_word":352,"sentiment":"positive","sentiment_score":0.44925639033317566},{"text":"day.","start_word":353,"end_word":353,"sentiment":"neutral","sentiment_score":0.32236355543136597},{"text":"Have a good day.","start_word":354,"end_word":357,"sentiment":"positive","sentiment_score":0.6867207288742065}],"average":{"sentiment":"neutral","sentiment_score":0.03503750861807262}}}}