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you for calling Sunrise to Sunrise. All calls are recorded and monitored for quality and training purposes. If you do not wish this to happen, please let our staff know when your call is answered. Press 1 for reception, 2 for allocation team, and 3 for HR or new application inquiries. Please hold the line, and one of our friendly Welcome to Sunrise to Sunrise.\n\nYou're speaking to Sonali. How can I help? What was this in relation to? And where are you calling from, Andrea? Vigilance AI?\n\nOkay. Alright. Let me see if I can put you through. Okay? Won't be long.\n\nNo worries. Please hold the line, and one of our friendly staff will attend to your call shortly. Welcome to Sunrise to Sunrise Community Care, a leading registered NDIS provider. We're committed to providing you with person centered supports using a professional approach developed by participants through engagement and inclusion. Our motto is care when you need it, how you want it.\n\nThe team at Sunrise to Sunrise have broad and extensive experience in the disability sector and strive to deliver the highest standards of care, helping you to achieve your goals. A member of the support team will be with you shortly. Please hold the line, and one of our friendly staff will attend to your call shortly. Welcome to Sunrise to Sunrise Community Care, a leading registered NDIS provider. We're committed to providing you with person centered supports using a professional approach developed by participants through engagement and inclusion.\n\nOur motto is care when you need it, how you want it. The team at Sunrise to Sunrise have broad and extensive experience in the disability sector and strive to deliver the highest standards of care, helping you to achieve your goals. A member of the support team will be with you shortly. Please hold the line, and one of our friendly staff will attend to your call shortly. Welcome to Sunrise to Sunrise Community Care, a leading registered in the","paragraphs":[{"sentences":[{"text":"Thank you for calling Sunrise to Sunrise.","start":0.79999995,"end":3.06,"sentiment":"positive","sentiment_score":0.3601460499422891},{"text":"All calls are recorded and monitored for quality and training purposes.","start":3.52,"end":7.06,"sentiment":"neutral","sentiment_score":0.044646663083271546},{"text":"If you do not wish this to happen, please let our staff know when your call is answered.","start":7.68,"end":12.0199995,"sentiment":"neutral","sentiment_score":-0.165849722094006},{"text":"Press 1 for reception, 2 for allocation team, and 3 for HR or new application inquiries.","start":12.635,"end":19.135,"sentiment":"neutral","sentiment_score":-0.013390464766416699},{"text":"Please hold the line, and one of our friendly Welcome to Sunrise to 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worries.","start":85.57,"end":86.39,"sentiment":"neutral","sentiment_score":0.09792657196521759},{"text":"Please hold the line, and one of our friendly staff will attend to your call shortly.","start":90.975006,"end":95.315,"sentiment":"neutral","sentiment_score":0.00131804624106735},{"text":"Welcome to Sunrise to Sunrise Community Care, a leading registered NDIS provider.","start":97.375,"end":103.315,"sentiment":"neutral","sentiment_score":0.12401270431776841},{"text":"We're committed to providing you with person centered supports using a professional approach developed by participants through engagement and inclusion.","start":103.66,"end":111.68,"sentiment":"neutral","sentiment_score":0.2272436425089836},{"text":"Our motto is care when you need it, how you want 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All calls are recorded and monitored for quality and training purposes. If you do not wish this to happen, please let our staff know when your call is answered. Press 1 for reception, 2 for allocation team, and 3 for HR or new application inquiries. Please hold the line, and one of our friendly Welcome to Sunrise to Sunrise.\n\nYou're speaking to Sonali. How can I help?\n\nChannel 0: Oh, hi, Smiley. Yes. My name is Andrew, and I was calling because I was trying to get a hold of Mozan in the IT department.\n\nChannel 1: What was this in relation to?\n\nChannel 0: This is something to do with cybersecurity.\n\nChannel 1: And where are you calling from, Andrea?\n\nChannel 0: I'm calling from Vigilance AI. That's the name of our company.\n\nChannel 1: Vigilance AI?\n\nChannel 0: Vigilance? Vigilance\n\nChannel 1: Okay. Alright. Let me see if I can put\n\nChannel 0: AI.\n\nChannel 1: you through. Okay? Won't be long.\n\nChannel 0: I appreciate it. Thank you.\n\nChannel 1: No worries. Please hold the line, and one of our friendly staff will attend to your call shortly. Welcome to Sunrise to Sunrise Community Care, a leading registered NDIS provider. We're committed to providing you with person centered supports using a professional approach developed by participants through engagement and inclusion. Our motto is care when you need it, how you want it.\n\nThe team at Sunrise to Sunrise have broad and extensive experience in the disability sector and strive to deliver the highest standards of care, helping you to achieve your goals. A member of the support team will be with you shortly. Please hold the line, and one of our friendly staff will attend to your call shortly. Welcome to Sunrise to Sunrise Community Care, a leading registered NDIS provider. We're committed to providing you with person centered supports using a professional approach developed by participants through engagement and inclusion.\n\nOur motto is care when you need it, how you want it. The team at Sunrise to Sunrise have broad and extensive experience in the disability sector and strive to deliver the highest standards of care, helping you to achieve your goals. A member of the support team will be with you shortly. Please hold the line, and one of our friendly staff will attend to your call shortly. Welcome to Sunrise to Sunrise Community Care, a leading registered in the","paragraphs":[{"sentences":[{"text":"Thank you for calling Sunrise to Sunrise.","start":0.79999995,"end":3.06,"sentiment":"positive","sentiment_score":0.3601460499422891},{"text":"All calls are recorded and monitored for quality and training purposes.","start":3.52,"end":7.06,"sentiment":"neutral","sentiment_score":0.044646663083271546},{"text":"If you do not wish this to happen, please let our staff know when your call is answered.","start":7.68,"end":12.0199995,"sentiment":"neutral","sentiment_score":-0.165849722094006},{"text":"Press 1 for reception, 2 for allocation team, and 3 for HR or new application inquiries.","start":12.635,"end":19.135,"sentiment":"neutral","sentiment_score":-0.013390464766416699},{"text":"Please hold the line, and one of our friendly Welcome to Sunrise to 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Andrea?","start":59.21,"end":60.91,"sentiment":"neutral","sentiment_score":-0.01822514845324414}],"sentiment":"neutral","sentiment_score":-0.01822514845324414,"channel":1,"num_words":7,"start":59.21,"end":60.91},{"sentences":[{"text":"I'm calling from Vigilance AI.","start":62.47,"end":65.03,"sentiment":"neutral","sentiment_score":0.009983004815876485},{"text":"That's the name of our company.","start":65.03,"end":66.57,"sentiment":"neutral","sentiment_score":0.014145621874680122}],"sentiment":"neutral","sentiment_score":0.012253523211587559,"channel":0,"num_words":11,"start":62.47,"end":66.57},{"sentences":[{"text":"Vigilance 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The customer is then put on hold and greeted by a representative from an insurance company who explains their focus on providing support and care to people with intellectual disabilities. The representative reassures the customer that their support team will be with them shortly."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Thank you for calling Sunrise to Sunrise.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.3617950677871704},{"text":"All calls are recorded and monitored for quality and training purposes. If you do not wish this to happen, please let our staff know when your call is answered. Press 1 for reception, 2 for allocation team, and 3 for HR or new application inquiries. Please hold the line, and one of our friendly Welcome to Sunrise to Sunrise. You're speaking to Sonali. How can I help? Oh, hi, Smiley. Yes. My name is Andrew, and I was calling because I was trying to get a hold of Mozan in the IT department. What was this in relation to? This is something to do with cybersecurity. And where are you calling from, Andrea? I'm calling from Vigilance AI. That's the name of our company. Vigilance AI? Vigilance? Vigilance Okay. Alright. Let me see if I can put AI. you through. Okay? Won't be long.","start_word":7,"end_word":150,"sentiment":"neutral","sentiment_score":-0.0031280294060707092},{"text":"I appreciate it. Thank you.","start_word":151,"end_word":155,"sentiment":"positive","sentiment_score":0.3806205987930298},{"text":"No worries. Please hold the line, and one of our friendly staff will attend to your call shortly. Welcome to Sunrise to Sunrise Community Care, a leading registered NDIS provider. We're committed to providing you with person centered supports using a professional approach developed by participants through engagement and inclusion. Our motto is care when you need it, how you want it. The team at Sunrise to Sunrise have broad and extensive experience in the disability sector and strive to deliver the highest standards of care, helping you to achieve your goals. A member of the support team will be with you shortly. Please hold the line, and one of our friendly staff will attend to your call shortly. Welcome to Sunrise to Sunrise Community Care, a leading registered NDIS provider. We're committed to providing you with person centered supports using a professional approach developed by participants through engagement and inclusion. Our motto is care when you need it, how you want it. The team at Sunrise to Sunrise have broad and extensive experience in the disability sector and strive to deliver the highest standards of care, helping you to achieve your goals. A member of the support team will be with you shortly. Please hold the line, and one of our friendly staff will attend to your call shortly. 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