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Thank you so much for calling your toll accounts. How may I help you today? Got it. What is the phone number that you're referring?\n\nIs this an Australian number or Indian number? Oh, I'm sorry. You have reached a wrong phone number. This is Airtel Australia, and we only provide services to Australian phone number. We are a Internet service provider and a mobile plan services only in Australia.\n\nYou have to contact Airtel India about your Indian SIM card or eSIM. Yeah. Since we're a different company, we're not affiliated. We don't have any contact details about them. Okay.\n\nYou're welcome. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"positive","sentiment_score":0.3984499871730805},{"text":"Thank you so much for calling your toll accounts.","start":0.71999997,"end":2.96,"sentiment":"positive","sentiment_score":0.7060100105073717},{"text":"How may I help you today?","start":2.96,"end":4.34,"sentiment":"positive","sentiment_score":0.5808016856511434},{"text":"Got it.","start":29.15,"end":29.630001,"sentiment":"neutral","sentiment_score":-0.010471132583916187},{"text":"What is the phone number that you're referring?","start":29.630001,"end":31.95,"sentiment":"neutral","sentiment_score":-0.02716546063311398}],"sentiment":"positive","sentiment_score":0.3845801632851362,"num_words":26,"start":0.48,"end":31.95},{"sentences":[{"text":"Is this an Australian number or Indian number?","start":31.95,"end":34.69,"sentiment":"neutral","sentiment_score":-0.03150908392854035},{"text":"Oh, I'm sorry.","start":36.59,"end":37.23,"sentiment":"neutral","sentiment_score":-0.1596110686659813},{"text":"You have reached a wrong phone number.","start":37.23,"end":39.010002,"sentiment":"neutral","sentiment_score":-0.3252243101596832},{"text":"This is Airtel Australia, and we only provide services to Australian phone number.","start":39.425003,"end":45.365,"sentiment":"neutral","sentiment_score":-0.1876218135540302},{"text":"We are a Internet service provider and a mobile plan services only in Australia.","start":45.665,"end":50.485,"sentiment":"neutral","sentiment_score":-0.17775539202349527}],"sentiment":"neutral","sentiment_score":-0.17633633584611946,"num_words":45,"start":31.95,"end":50.485},{"sentences":[{"text":"You have to contact Airtel India about your Indian SIM card or eSIM.","start":51.105,"end":56.86,"sentiment":"neutral","sentiment_score":-0.2701301035972742},{"text":"Yeah.","start":58.92,"end":59.42,"sentiment":"neutral","sentiment_score":-0.061526212841272354},{"text":"Since we're a different company, we're not affiliated.","start":60.84,"end":63.66,"sentiment":"neutral","sentiment_score":-0.24984014220535755},{"text":"We don't have any contact details about them.","start":63.72,"end":66.46,"sentiment":"neutral","sentiment_score":-0.28713371604681015},{"text":"Okay.","start":68.04,"end":68.44,"sentiment":"neutral","sentiment_score":0.101324625313282}],"sentiment":"neutral","sentiment_score":-0.25057044517128696,"num_words":31,"start":51.105,"end":68.44},{"sentences":[{"text":"You're welcome.","start":68.44,"end":69.16,"sentiment":"neutral","sentiment_score":0.3101177513599396},{"text":"Thank you.","start":69.16,"end":69.72,"sentiment":"positive","sentiment_score":0.40431101620197296},{"text":"Bye bye.","start":69.72,"end":70.199936,"sentiment":"neutral","sentiment_score":0.17368123680353165}],"sentiment":"neutral","sentiment_score":0.29603666812181473,"num_words":6,"start":68.44,"end":70.199936}]}}]},{"alternatives":[{"transcript":"How are you? It's. I just called you regarding about one of my friend. His name is Vinikumar. He had a, like, a he's with me. He had a Airtel, like, a eSIM in his iPhone, but he changed his iPhone and bought a new phone, Samsung s 26 ultra. And he tried to download eSIM, but he couldn't. He has Indian number. No. No. Okay. What what do you know that number? Okay. 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are you? It's. I just called you regarding about one of my friend. His name is Vinikumar. He had a, like, a he's with me.\n\nHe had a Airtel, like, a eSIM in his iPhone, but he changed his iPhone and bought a new phone, Samsung s 26 ultra. And he tried to download eSIM, but he couldn't. He has Indian number. No. No.\n\nOkay. What what do you know that number? Okay. Thank you.","paragraphs":[{"sentences":[{"text":"How are you?","start":5.12,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.18484069406986237},{"text":"It's.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.04449869692325592},{"text":"I just called you regarding about one of my friend.","start":6.72,"end":9.46,"sentiment":"neutral","sentiment_score":-0.008811091259121894},{"text":"His name is Vinikumar.","start":9.92,"end":11.059999,"sentiment":"neutral","sentiment_score":0.006856187479570508},{"text":"He had a, like, a he's with me.","start":11.599999,"end":13.92,"sentiment":"neutral","sentiment_score":-0.0230980534106493}],"sentiment":"neutral","sentiment_score":0.013598084199027373,"num_words":26,"start":5.12,"end":13.92},{"sentences":[{"text":"He had a Airtel, like, a eSIM in his iPhone, but he changed his iPhone and bought a new phone, Samsung s 26 ultra.","start":13.92,"end":24.294998,"sentiment":"neutral","sentiment_score":-0.05635575049867233},{"text":"And he tried to download eSIM, but he couldn't.","start":24.595,"end":27.414999,"sentiment":"neutral","sentiment_score":-0.1249751125772794},{"text":"He has Indian number.","start":34.75,"end":36.13,"sentiment":"neutral","sentiment_score":-0.05170151311904192},{"text":"No.","start":51.865,"end":51.945,"sentiment":"neutral","sentiment_score":-0.2904406785964966},{"text":"No.","start":51.945,"end":52.445,"sentiment":"negative","sentiment_score":-0.35113489627838135}],"sentiment":"neutral","sentiment_score":-0.08527424750037682,"num_words":39,"start":13.92,"end":52.445},{"sentences":[{"text":"Okay.","start":57.4,"end":57.840004,"sentiment":"neutral","sentiment_score":-0.0648733377456665},{"text":"What what do you know that number?","start":57.840004,"end":59.82,"sentiment":"neutral","sentiment_score":-0.07250169611402921},{"text":"Okay.","start":66.520004,"end":67.020004,"sentiment":"neutral","sentiment_score":0.0035591498017311096},{"text":"Thank you.","start":67.08,"end":67.9,"sentiment":"neutral","sentiment_score":0.13725604861974716}],"sentiment":"neutral","sentiment_score":-0.02675581486387686,"num_words":11,"start":57.4,"end":67.9}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your toll accounts. How may I help you today?\n\nChannel 1: How are you? It's. I just called you regarding about one of my friend. His name is Vinikumar. He had a, like, a he's with me.\n\nHe had a Airtel, like, a eSIM in his iPhone, but he changed his iPhone and bought a new phone, Samsung s 26 ultra. And he tried to download eSIM, but he couldn't.\n\nChannel 0: Got it. What is the phone number that you're referring? Is this an Australian number or Indian number?\n\nChannel 1: He has Indian number.\n\nChannel 0: Oh, I'm sorry. You have reached a wrong phone number. This is Airtel Australia, and we only provide services to Australian phone number. We are a Internet service provider and a mobile plan services only in Australia. You have to contact\n\nChannel 1: No. No.\n\nChannel 0: Airtel India about your Indian SIM card or eSIM.\n\nChannel 1: Okay. What what do you\n\nChannel 0: Yeah.\n\nChannel 1: know that number?\n\nChannel 0: Since we're a different company, we're not affiliated. We don't have any contact details about them.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay. You're welcome. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"positive","sentiment_score":0.3984499871730805},{"text":"Thank you so much for calling your toll accounts.","start":0.71999997,"end":2.96,"sentiment":"positive","sentiment_score":0.7060100105073717},{"text":"How may I help you today?","start":2.96,"end":4.34,"sentiment":"positive","sentiment_score":0.5808016856511434}],"sentiment":"positive","sentiment_score":0.6398343872278929,"channel":0,"num_words":16,"start":0.48,"end":4.34},{"sentences":[{"text":"How are you?","start":5.12,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.18484069406986237},{"text":"It's.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.04449869692325592},{"text":"I just called you regarding about one of my friend.","start":6.72,"end":9.46,"sentiment":"neutral","sentiment_score":-0.008811091259121894},{"text":"His name is Vinikumar.","start":9.92,"end":11.059999,"sentiment":"neutral","sentiment_score":0.006856187479570508},{"text":"He had a, like, a he's with me.","start":11.599999,"end":13.92,"sentiment":"neutral","sentiment_score":-0.0230980534106493}],"sentiment":"neutral","sentiment_score":0.013598084199027373,"channel":1,"num_words":26,"start":5.12,"end":13.92},{"sentences":[{"text":"He had a Airtel, like, a eSIM in his iPhone, but he changed his iPhone and bought a new phone, Samsung s 26 ultra.","start":13.92,"end":24.294998,"sentiment":"neutral","sentiment_score":-0.05635575049867233},{"text":"And he tried to download eSIM, but he couldn't.","start":24.595,"end":27.414999,"sentiment":"neutral","sentiment_score":-0.1249751125772794}],"sentiment":"neutral","sentiment_score":-0.07507012197465608,"channel":1,"num_words":33,"start":13.92,"end":27.414999},{"sentences":[{"text":"Got it.","start":29.15,"end":29.630001,"sentiment":"neutral","sentiment_score":-0.010471132583916187},{"text":"What is the phone number that you're referring?","start":29.630001,"end":31.95,"sentiment":"neutral","sentiment_score":-0.02716546063311398},{"text":"Is this an Australian number or Indian number?","start":31.95,"end":34.69,"sentiment":"neutral","sentiment_score":-0.03150908392854035}],"sentiment":"neutral","sentiment_score":-0.027241034536725946,"channel":0,"num_words":18,"start":29.15,"end":34.69},{"sentences":[{"text":"He has Indian number.","start":34.75,"end":36.13,"sentiment":"neutral","sentiment_score":-0.05170151311904192}],"sentiment":"neutral","sentiment_score":-0.05170151311904192,"channel":1,"num_words":4,"start":34.75,"end":36.13},{"sentences":[{"text":"Oh, I'm sorry.","start":36.59,"end":37.23,"sentiment":"neutral","sentiment_score":-0.1596110686659813},{"text":"You have reached a wrong phone number.","start":37.23,"end":39.010002,"sentiment":"neutral","sentiment_score":-0.3252243101596832},{"text":"This is Airtel Australia, and we only provide services to Australian phone 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eSIM.","start":52.465,"end":56.86,"sentiment":"neutral","sentiment_score":-0.3005373494492637}],"sentiment":"neutral","sentiment_score":-0.3005373494492637,"channel":0,"num_words":9,"start":52.465,"end":56.86},{"sentences":[{"text":"Okay.","start":57.4,"end":57.840004,"sentiment":"neutral","sentiment_score":-0.0648733377456665},{"text":"What what do you","start":57.840004,"end":58.920002,"sentiment":"neutral","sentiment_score":-0.06583015527576208}],"sentiment":"neutral","sentiment_score":-0.06563879176974297,"channel":1,"num_words":5,"start":57.4,"end":58.920002},{"sentences":[{"text":"Yeah.","start":58.92,"end":59.42,"sentiment":"neutral","sentiment_score":-0.061526212841272354}],"sentiment":"neutral","sentiment_score":-0.061526212841272354,"channel":0,"num_words":1,"start":58.92,"end":59.42},{"sentences":[{"text":"know that number?","start":58.920002,"end":59.82,"sentiment":"neutral","sentiment_score":-0.08139708389838536}],"sentiment":"neutral","sentiment_score":-0.08139708389838536,"channel":1,"num_words":3,"start":58.920002,"end":59.82},{"sentences":[{"text":"Since we're a different company, we're not affiliated.","start":60.84,"end":63.66,"sentiment":"neutral","sentiment_score":-0.24984014220535755},{"text":"We don't have any contact details about them.","start":63.72,"end":66.46,"sentiment":"neutral","sentiment_score":-0.28713371604681015}],"sentiment":"neutral","sentiment_score":-0.26848692912608385,"channel":0,"num_words":16,"start":60.84,"end":66.46},{"sentences":[{"text":"Okay.","start":66.520004,"end":67.020004,"sentiment":"neutral","sentiment_score":0.0035591498017311096},{"text":"Thank you.","start":67.08,"end":67.9,"sentiment":"neutral","sentiment_score":0.13725604861974716}],"sentiment":"neutral","sentiment_score":0.09269041568040848,"channel":1,"num_words":3,"start":66.520004,"end":67.9},{"sentences":[{"text":"Okay.","start":68.04,"end":68.44,"sentiment":"neutral","sentiment_score":0.101324625313282},{"text":"You're welcome.","start":68.44,"end":69.16,"sentiment":"neutral","sentiment_score":0.3101177513599396},{"text":"Thank you.","start":69.16,"end":69.72,"sentiment":"positive","sentiment_score":0.40431101620197296},{"text":"Bye bye.","start":69.72,"end":70.199936,"sentiment":"neutral","sentiment_score":0.17368123680353165}],"sentiment":"neutral","sentiment_score":0.26822066200631006,"channel":0,"num_words":7,"start":68.04,"end":70.199936}]},"summary":{"result":"success","short":"The customer called about a friend named Vinik welcome. He had issues with his iPhone's e [The Airtel app and was unable to download e [The wasn't able to. The agent informed the customer that they only provide services to Australian phone numbers and suggested contacting No. Airtel India for their Indian SIM card or e [The. The agent also informed the customer that they are a different company and do not have contact details for them."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your toll accounts. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.6307487487792969},{"text":"How are you? It's. I just called you regarding about one of my friend. His name is Vinikumar. He had a, like, a he's with me. He had a Airtel, like, a eSIM in his iPhone, but he changed his iPhone and bought a new phone, Samsung s 26 ultra. And he tried to download eSIM, but he couldn't. Got it. What is the phone number that you're referring? Is this an Australian number or Indian number? He has Indian number. Oh, I'm sorry. You have reached a wrong phone number. This is Airtel Australia, and we only provide services to Australian phone number. We are a Internet service provider and a mobile plan services only in Australia. You have to contact No.","start_word":16,"end_word":138,"sentiment":"neutral","sentiment_score":-0.08729822933673859},{"text":"No.","start_word":139,"end_word":139,"sentiment":"negative","sentiment_score":-0.35113489627838135},{"text":"Airtel India about your Indian SIM card or eSIM. Okay. What what do you Yeah. know that number? Since we're a different company, we're not affiliated. We don't have any contact details about them. Okay. Thank you. Okay. You're welcome.","start_word":140,"end_word":179,"sentiment":"neutral","sentiment_score":-0.14715476334095},{"text":"Thank you.","start_word":180,"end_word":181,"sentiment":"positive","sentiment_score":0.39426034688949585},{"text":"Bye bye.","start_word":182,"end_word":183,"sentiment":"neutral","sentiment_score":0.1871756613254547}],"average":{"sentiment":"neutral","sentiment_score":-0.04118495021792624}}}}