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Hello? Mm-mm. Oh, yep. Yeah.\n\nI was saying hello, and I couldn't hear anything. It is. Good. How are you? As of what time frame?\n\nBecause I literally had one, like, half an hour ago that didn't come through. No. Less than that. No. It was less than that, actually, because I literally got transferred a call from Samantha, maybe even fifteen fifteen, twenty minutes ago.\n\nAnd usually yeah. Yep. I can. Because I'm yeah. Yeah.\n\nBecause usually by now, I would have got the two call transcript and nothing. It was blind transcript, though, but yeah. No. Still not liking me. Yep.\n\nYes. No. That's all good. And can you hear me okay? Because I've had a couple of clients lately say that cannot hear me.\n\nIt was very, very quiet. Okay. Okay. Okay. Interesting.\n\nOh, that's good. Maybe I just need to talk louder. Because sometimes he's like, I can't hear you. And I was like, well, I no problem. 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Not yet. Hello? Is that Veronica? Hello.\n\nHow are you? Good. Good. We are in the stages of putting your little transcription issue to bed. So any inbound calls, you should now guarantee to get every time.\n\nHalf an hour ago, it didn't come through. Can you do me a favor and just give Connor the time of that call? If you can, I will work through him on the back end? I'll go have a look at what's happened. Yep.\n\nI agree with that. Okay. Leave that with me. I wanna have a look at what the call is doing in CPS to make sure it's being tagged to you, but thank you for letting me know about that thing. I can hear you clearly.\n\nI was hearing you clearly in the gentleman I just spoke to before. Easy. No worries. Thank you so much. I'll talk to you soon.\n\nThanks, babe. Cheers.","paragraphs":[{"sentences":[{"text":"Hello?","start":14.88,"end":15.2,"sentiment":"neutral","sentiment_score":-0.002119222190231085},{"text":"Not yet.","start":15.2,"end":15.675,"sentiment":"neutral","sentiment_score":-0.04551108926534653},{"text":"Hello?","start":15.995,"end":16.494999,"sentiment":"neutral","sentiment_score":-0.014806656166911123},{"text":"Is that Veronica?","start":20.475,"end":21.455,"sentiment":"neutral","sentiment_score":-0.018716106191277504},{"text":"Hello.","start":22.555,"end":22.955,"sentiment":"neutral","sentiment_score":0.06942293792963028}],"sentiment":"neutral","sentiment_score":-0.011834179691504687,"num_words":8,"start":14.88,"end":22.955},{"sentences":[{"text":"How are you?","start":22.955,"end":23.775,"sentiment":"neutral","sentiment_score":0.10670226315657298},{"text":"Good.","start":25.355,"end":25.675,"sentiment":"positive","sentiment_score":0.3933580815792084},{"text":"Good.","start":25.675,"end":26.075,"sentiment":"positive","sentiment_score":0.3444656729698181},{"text":"We are in the stages of putting your little transcription issue to bed.","start":26.075,"end":30.359999,"sentiment":"neutral","sentiment_score":0.0883243763102935},{"text":"So any inbound calls, you should now guarantee to get every time.","start":30.359999,"end":34.3,"sentiment":"neutral","sentiment_score":0.05758508124078313}],"sentiment":"neutral","sentiment_score":0.09657228036473195,"num_words":30,"start":22.955,"end":34.3},{"sentences":[{"text":"Half an hour ago, it didn't come through.","start":40.335003,"end":42.115,"sentiment":"neutral","sentiment_score":-0.1745892371982336},{"text":"Can you do me a favor and just give Connor the time of that call?","start":51.855,"end":55.17,"sentiment":"neutral","sentiment_score":-0.00529311615973711},{"text":"If you can, I will work through him on the back end?","start":56.929996,"end":58.85,"sentiment":"neutral","sentiment_score":0.010198952009280523},{"text":"I'll go have a look at what's happened.","start":58.85,"end":60.469997,"sentiment":"neutral","sentiment_score":0.0008588054915890098},{"text":"Yep.","start":64.77,"end":65.09,"sentiment":"neutral","sentiment_score":0.016043150797486305}],"sentiment":"neutral","sentiment_score":-0.030245673207735472,"num_words":44,"start":40.335003,"end":65.09},{"sentences":[{"text":"I agree with that.","start":65.09,"end":66.229996,"sentiment":"neutral","sentiment_score":0.011520232073962688},{"text":"Okay.","start":68.21,"end":68.685,"sentiment":"neutral","sentiment_score":-0.025110607966780663},{"text":"Leave that with me.","start":70.845,"end":71.725,"sentiment":"neutral","sentiment_score":-0.29063253104686737},{"text":"I wanna have a look at what the call is doing in CPS to make sure it's being tagged to you, but thank you for letting me know about that thing.","start":71.725,"end":78.305,"sentiment":"neutral","sentiment_score":0.010798500670540718},{"text":"I can hear you clearly.","start":83.939995,"end":85.38,"sentiment":"neutral","sentiment_score":-0.0812360942363739}],"sentiment":"neutral","sentiment_score":-0.02695526120563348,"num_words":45,"start":65.09,"end":85.38},{"sentences":[{"text":"I was hearing you clearly in the gentleman I just spoke to before.","start":85.38,"end":88.36,"sentiment":"neutral","sentiment_score":-0.03372710570693016},{"text":"Easy.","start":93.46,"end":93.96,"sentiment":"neutral","sentiment_score":-0.04148435592651367},{"text":"No worries.","start":95.06,"end":95.86,"sentiment":"neutral","sentiment_score":-0.035035405308008194},{"text":"Thank you so much.","start":95.86,"end":96.908936,"sentiment":"neutral","sentiment_score":0.30313199758529663},{"text":"I'll talk to you soon.","start":98.98894,"end":99.868935,"sentiment":"neutral","sentiment_score":0.16113873720169067}],"sentiment":"neutral","sentiment_score":0.05872856542468071,"num_words":25,"start":85.38,"end":99.868935},{"sentences":[{"text":"Thanks, babe.","start":99.868935,"end":100.34894,"sentiment":"positive","sentiment_score":0.36845530569553375},{"text":"Cheers.","start":100.34894,"end":100.84894,"sentiment":"positive","sentiment_score":0.3581426739692688}],"sentiment":"positive","sentiment_score":0.36501776178677875,"num_words":3,"start":99.868935,"end":100.84894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Curtis. Hello? Mm-mm.\n\nChannel 1: Hello? Not yet.\n\nChannel 0: Oh,\n\nChannel 1: Hello?\n\nChannel 0: yep. Yeah. I was saying hello, and I couldn't hear anything.\n\nChannel 1: Is that Veronica?\n\nChannel 0: It is.\n\nChannel 1: Hello. How are you?\n\nChannel 0: Good. How are you?\n\nChannel 1: Good. Good. We are in the stages of putting your little transcription issue to bed. So any inbound calls, you should now guarantee to get every time.\n\nChannel 0: As of what time frame? Because I literally had one, like, half an hour ago that didn't come through. No. Less\n\nChannel 1: Half\n\nChannel 0: than\n\nChannel 1: an hour\n\nChannel 0: that.\n\nChannel 1: ago, it didn't come through.\n\nChannel 0: No. It was less than that, actually, because I literally got transferred a call from Samantha, maybe even fifteen fifteen, twenty minutes ago.\n\nChannel 1: Can\n\nChannel 0: And\n\nChannel 1: you\n\nChannel 0: usually\n\nChannel 1: do me a favor and just give Connor\n\nChannel 0: yeah.\n\nChannel 1: the time of that call?\n\nChannel 0: Yep. I can.\n\nChannel 1: If you\n\nChannel 0: Because\n\nChannel 1: can,\n\nChannel 0: I'm\n\nChannel 1: I will work through him\n\nChannel 0: yeah.\n\nChannel 1: on the back end? I'll go have a look at what's happened.\n\nChannel 0: Yeah. Because usually by now, I would have got the two call transcript\n\nChannel 1: Yep. I agree with\n\nChannel 0: and\n\nChannel 1: that.\n\nChannel 0: nothing. It was\n\nChannel 1: Okay.\n\nChannel 0: blind transcript, though, but yeah. No.\n\nChannel 1: Leave\n\nChannel 0: Still not\n\nChannel 1: that\n\nChannel 0: liking\n\nChannel 1: with me. I\n\nChannel 0: me.\n\nChannel 1: wanna have a look at what the call is doing in CPS to make sure\n\nChannel 0: Yep.\n\nChannel 1: it's being tagged to you, but thank you for letting\n\nChannel 0: Yes.\n\nChannel 1: me know about that thing.\n\nChannel 0: No. That's all good. And can you hear me okay? Because I've had a couple of clients lately say that cannot hear me. It was very, very quiet.\n\nChannel 1: I can hear you clearly. I was hearing you clearly\n\nChannel 0: Okay.\n\nChannel 1: in the gentleman I just spoke to before.\n\nChannel 0: Okay. Okay. Interesting. Oh, that's good. Maybe I just need to talk louder.\n\nBecause\n\nChannel 1: Easy.\n\nChannel 0: sometimes he's like, I can't hear you. And\n\nChannel 1: No\n\nChannel 0: I was\n\nChannel 1: worries.\n\nChannel 0: like, well,\n\nChannel 1: Thank you so\n\nChannel 0: I\n\nChannel 1: much.\n\nChannel 0: no problem. I'll let Connor know.\n\nChannel 1: I'll talk to you soon. Thanks, babe. 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The agent suggests that the issue should be addressed soon and promises to look into it. The customer also mentions a quiet call quality and the agent agrees to inform Connor about it."},"intents":{"segments":[{"text":"Is that Veronica? It is.","start_word":20,"end_word":24,"intents":[{"intent":"Confirm caller's identity","confidence_score":0.014767304}]},{"text":"We are in the stages of putting your little transcription issue to bed. So any inbound calls, you should now guarantee to get every time. As of what time frame?","start_word":35,"end_word":64,"intents":[{"intent":"Check transcription issue","confidence_score":0.016484266},{"intent":"Seek assistance with translation","confidence_score":0.000025673466}]}]},"sentiments":{"segments":[{"text":"Hi, Curtis. Hello? Mm-mm. Hello? Not yet. Oh, Hello? yep. Yeah. I was saying hello, and I couldn't hear anything. Is that Veronica? It is. Hello. How are you?","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":-0.011990622617304323},{"text":"Good.","start_word":29,"end_word":29,"sentiment":"positive","sentiment_score":0.3740955591201782},{"text":"How are you?","start_word":30,"end_word":32,"sentiment":"neutral","sentiment_score":0.22678962349891665},{"text":"Good. Good.","start_word":33,"end_word":34,"sentiment":"positive","sentiment_score":0.3689118623733521},{"text":"We are in the stages of putting your little transcription issue to bed. So any inbound calls, you should now guarantee to get every time. As of what time frame? Because I literally had one, like, half an hour ago that didn't come through. No. Less Half than an hour that. ago, it didn't come through. No. It was less than that, actually, because I literally got transferred a call from Samantha, maybe even fifteen fifteen, twenty minutes ago. Can And you usually do me a favor and just give Connor yeah. the time of that call? Yep. I can. If you Because can, I'm I will work through him yeah. on the back end? I'll go have a look at what's happened. Yeah. Because usually by now, I would have got the two call transcript Yep. I agree with and that. nothing. It was Okay. blind transcript, though, but yeah. No. Leave Still not that liking with me. I me. wanna have a look at what the call is doing in CPS to make sure Yep. it's being tagged to you, but thank you for letting Yes. me know about that thing. No. That's all good. And can you hear me okay? Because I've had a couple of clients lately say that cannot hear me. It was very, very quiet. I can hear you clearly. I was hearing you clearly Okay. in the gentleman I just spoke to before. Okay. Okay. Interesting. Oh, that's good. Maybe I just need to talk louder. Because Easy. sometimes he's like, I can't hear you. And No I was worries. like, well, Thank you so I much. no problem. I'll let Connor know. I'll talk to you soon.","start_word":35,"end_word":319,"sentiment":"neutral","sentiment_score":-0.03609326481819153},{"text":"Thanks, babe. Cheers.","start_word":320,"end_word":322,"sentiment":"positive","sentiment_score":0.361052930355072},{"text":"Bye.","start_word":323,"end_word":323,"sentiment":"neutral","sentiment_score":0.18020956218242645}],"average":{"sentiment":"neutral","sentiment_score":-0.01695851777729235}}}}