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This is Henry Alivetti calling from TechnoWanda. We called last year around October regarding IT services, and we were just told that you guys are all set for the time being, but to try again in another twelve months. So I just want to touch base and follow-up and see if you guys were looking at your IT environment at the moment or if it's still good for now. Yeah.\n\nOf course. I can set that up. Would you like me to send you a meeting link for this time next week, which will be one... Yeah. Perfect.\n\nI will send that through. I've still got karen.diberg@lawwright.o.au. Is that still correct? Okay. Perfect.\n\nI will send it through to that one. But enjoy your leave. I'm so sorry for calling, and we'll catch up next week. Thanks, Karen. Cheers.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi there, Karen.","start":3.12,"end":4.0,"sentiment":"neutral","sentiment_score":0.09824944535891215},{"text":"This is Henry Alivetti calling from TechnoWanda.","start":4.0,"end":6.42,"sentiment":"neutral","sentiment_score":0.08693605342081615},{"text":"We called last year around October regarding IT services, and we were just told that you guys are all set for the time being, but to try again in another twelve months.","start":7.04,"end":15.975,"sentiment":"neutral","sentiment_score":0.0337560226325877},{"text":"So I just want to touch base and follow-up and see if you guys were looking at your IT environment at the moment or if it's still good for now.","start":16.055,"end":23.115,"sentiment":"neutral","sentiment_score":0.0568118857840697},{"text":"Yeah.","start":34.79,"end":35.11,"sentiment":"neutral","sentiment_score":0.0536041222512722}],"sentiment":"neutral","sentiment_score":0.05125279630189889,"num_words":73,"start":3.12,"end":35.11},{"sentences":[{"text":"Of course.","start":35.11,"end":35.59,"sentiment":"neutral","sentiment_score":0.09116026014089584},{"text":"I can set that up.","start":35.59,"end":36.95,"sentiment":"neutral","sentiment_score":0.10313765704631805},{"text":"Would you like me to send you a meeting link for this time next week, which will be one...","start":36.95,"end":41.21,"sentiment":"neutral","sentiment_score":0.12106146271291532},{"text":"Yeah.","start":42.07,"end":42.39,"sentiment":"neutral","sentiment_score":0.1691383570432663},{"text":"Perfect.","start":42.39,"end":42.870003,"sentiment":"neutral","sentiment_score":0.3110691010951996}],"sentiment":"neutral","sentiment_score":0.12422800197132997,"num_words":28,"start":35.11,"end":42.870003},{"sentences":[{"text":"I will send that through.","start":42.870003,"end":43.935,"sentiment":"neutral","sentiment_score":0.1736120894551277},{"text":"I've still got karen.diberg@lawwright.o.au.","start":43.935,"end":48.095,"sentiment":"neutral","sentiment_score":0.05346175096929073},{"text":"Is that still correct?","start":48.095,"end":49.075,"sentiment":"neutral","sentiment_score":0.05761379282921553},{"text":"Okay.","start":50.495003,"end":50.852936,"sentiment":"neutral","sentiment_score":0.1866825819015503},{"text":"Perfect.","start":50.932938,"end":51.172935,"sentiment":"neutral","sentiment_score":0.31444311141967773}],"sentiment":"neutral","sentiment_score":0.12089922105272612,"num_words":15,"start":42.870003,"end":51.172935},{"sentences":[{"text":"I will send it through to that one.","start":51.172935,"end":52.692936,"sentiment":"neutral","sentiment_score":0.22875999473035336},{"text":"But enjoy your leave.","start":52.692936,"end":53.892937,"sentiment":"neutral","sentiment_score":0.26709235087037086},{"text":"I'm so sorry for calling, and we'll catch up next week.","start":53.892937,"end":56.312935,"sentiment":"neutral","sentiment_score":-0.26790766417980194},{"text":"Thanks, Karen.","start":57.972935,"end":58.772934,"sentiment":"positive","sentiment_score":0.41395609080791473},{"text":"Cheers.","start":58.772934,"end":59.092934,"sentiment":"positive","sentiment_score":0.42721042037010193}],"sentiment":"neutral","sentiment_score":0.04640721758970848,"num_words":26,"start":51.172935,"end":59.092934},{"sentences":[{"text":"Bye.","start":59.092934,"end":59.592934,"sentiment":"neutral","sentiment_score":0.13614851236343384}],"sentiment":"neutral","sentiment_score":0.13614851236343384,"num_words":1,"start":59.092934,"end":59.592934}]}}]},{"alternatives":[{"transcript":"Hello, Karen. 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Karen. Yeah. Yeah. I feel really welcome to chat about that. I'm just on my...\n\nSo not really in in work mode at the moment, but perhaps, like, call this time next week. Yeah. That would be really good. Thank you. Yeah.\n\nYep. Yeah. That's right. No. No.\n\nNo. Awesome. Thank you. You too. 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Yeah.\n\nChannel 0: Hi there, Karen. This is Henry Alivetti calling from TechnoWanda. We called last year around October regarding IT services, and we were just told that you guys are all set for the time being, but to try again in another twelve months. So I just want to touch base and follow-up and see if you guys were looking at your IT environment at the moment or if it's still good for now.\n\nChannel 1: Yeah. I feel really welcome to chat about that. I'm just on my... So not really in in work mode at the moment, but perhaps, like, call this time next week.\n\nChannel 0: Yeah. Of course. I can set that up. Would you like me to send you a meeting link for this time\n\nChannel 1: Yeah.\n\nChannel 0: next week,\n\nChannel 1: That\n\nChannel 0: which\n\nChannel 1: would\n\nChannel 0: will\n\nChannel 1: be really\n\nChannel 0: be\n\nChannel 1: good.\n\nChannel 0: one...\n\nChannel 1: Thank you. Yeah.\n\nChannel 0: Yeah. Perfect. I will send that\n\nChannel 1: Yep.\n\nChannel 0: through. I've still got karen.diberg@lawwright.o.au. Is that still correct?\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Okay. Perfect. I will send it through to that one. But enjoy your leave. I'm so sorry for calling, and we'll\n\nChannel 1: No.\n\nChannel 0: catch\n\nChannel 1: No.\n\nChannel 0: up\n\nChannel 1: No.\n\nChannel 0: next week.\n\nChannel 1: Awesome. Thank you. You too. Bye.\n\nChannel 0: Thanks, Karen. Cheers. 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Karen.","start":57.972935,"end":58.772934,"sentiment":"positive","sentiment_score":0.41395609080791473},{"text":"Cheers.","start":58.772934,"end":59.092934,"sentiment":"positive","sentiment_score":0.42721042037010193},{"text":"Bye.","start":59.092934,"end":59.592934,"sentiment":"neutral","sentiment_score":0.13614851236343384}],"sentiment":"positive","sentiment_score":0.3478177785873413,"channel":0,"num_words":4,"start":57.972935,"end":59.592934}]},"summary":{"result":"success","short":"The caller, Henry Alivetti from TechnoWanda, is following up with Karen, the customer, about IT services. Henry is hoping to schedule a call in twelve months to discuss the IT environment. He will send Karen a meeting link and apologizes for calling earlier. They confirm the caller's email address and end the call."},"intents":{"segments":[{"text":"We called last year around October regarding IT services, and we were just told that you guys are all set for the time being, but to try again in another twelve months. So I just want to touch base and follow-up and see if you guys were looking at your IT environment at the moment or if it's still good for now. Yeah.","start_word":13,"end_word":75,"intents":[{"intent":"Check it status","confidence_score":0.025643788}]},{"text":"I can set that up. Would you like me to send you a meeting link for this time Yeah.","start_word":109,"end_word":127,"intents":[{"intent":"Schedule meeting","confidence_score":0.21867879}]}]},"sentiments":{"segments":[{"text":"Hello, Karen. Yeah. Hi there, Karen. This is Henry Alivetti calling from TechnoWanda. We called last year around October regarding IT services, and we were just told that you guys are all set for the time being, but to try again in another twelve months. So I just want to touch base and follow-up and see if you guys were looking at your IT environment at the moment or if it's still good for now. Yeah.","start_word":0,"end_word":75,"sentiment":"neutral","sentiment_score":0.05741246789693832},{"text":"I feel really welcome to chat about that.","start_word":76,"end_word":83,"sentiment":"positive","sentiment_score":0.3935261368751526},{"text":"I'm just on my... So not really in in work mode at the moment, but perhaps, like, call this time next week. Yeah. Of course. I can set that up. Would you like me to send you a meeting link for this time Yeah. next week, That which would will be really be good. one... Thank you. Yeah. Yeah. Perfect. I will send that Yep. through. I've still got karen.diberg@lawwright.o.au. Is that still correct? Yeah. That's right. Okay. Perfect. I will send it through to that one. But enjoy your leave. I'm so sorry for calling, and we'll No. catch No. up No. next week.","start_word":84,"end_word":188,"sentiment":"neutral","sentiment_score":0.059018537402153015},{"text":"Awesome. Thank you.","start_word":189,"end_word":191,"sentiment":"positive","sentiment_score":0.3648709952831268},{"text":"You too. Bye.","start_word":192,"end_word":194,"sentiment":"neutral","sentiment_score":0.19877740740776065},{"text":"Thanks, Karen. Cheers.","start_word":195,"end_word":197,"sentiment":"positive","sentiment_score":0.4196365475654602},{"text":"Bye.","start_word":198,"end_word":198,"sentiment":"neutral","sentiment_score":0.18144920468330383}],"average":{"sentiment":"neutral","sentiment_score":0.08689691602569266}}}}