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Kelly. Wonderful name. Kelly, so technically, we just wanted to confirm for security reason. You are representing mister Jundali? Oh, okay. And is is he a Chinese? Okay. We just wanted to make sure that the cancellation request is aware of mister Jundali. Is he aware? Oh, okay. I got it. So thank you so much for that information. I'll just need to confirm some details in that way we could proceed accordingly, Kelly. Okay? And could you confirm his date of birth? Yes. Okay. Thank you. And is is mister Jundali aware that you are requesting to cancel the account that he applied? Alright. I got it. Thank you. And what is the main reason why you are requesting to cancel it? Because I do see on here that you signed up for twenty four month, and you are eligible to get the monthly service and then the 15% discount for six months. So how come you would like just to cancel it since it's already been live and operational? Hello? Oh, I see. Got it. And I believe you've already ex spoken to our technical representative who assisted you to get connected. Did you already brought us this slow speed? Because if it's just like a slow speed, we can go ahead and sort this out for you. You did? Oh, I see. So you prefer to pay for this instead of you getting those benefits, 15% for six months? Or if you would like, we can change the contract. We you don't need to pay the cancellation. You can stay with Airtel, and we can change the contract if you would like. I do respect your decision. And, yeah, I I've seen your email that you already added your payment details, but we checked this before you call. I don't see any payment details. If you would like, we can go ahead and proceed with your payment over the phone. You can use your Visa, Mastercard. Okay. Yeah. That's right. You I see that email, but we checked your account. You did not successfully save it. I don't see any bank account, so we cannot charge the invoice. Yeah. We sent you it doesn't show. Yeah. It doesn't show. I don't see any payment details. If you would like, you can go ahead and access the customer portal. Put your username and password. Go to finance tab. You won't see any bank details. Because if there's any bank details added, you will be able to see it. There is none. Since I have you on the line, we can do it over the phone. I help you out. We can process your payment using the card. And once the payment has been processed, you would like to cancel the services today as well? Okay. Are you going to use your Visa or Master for your cancellation of $132? Okay. One moment. I'll just go to the payment page. Bear with me here. Thank you. One moment. Okay? And how does the name as it appears on your card? Oh, I'm sorry. You caught up. I just heard k. I just heard k. Your your phone cut off. What's the name again on your card? X I n. Okay. H e. Okay. Kesik He. Okay. Thank you. Let me put here. And may I have the card number, please? Oh, you didn't have the card? Okay. Alright. So sure, Kelly. Let me tell you this. You do have two options. Okay? If you would like to process your payment through the customer portal, you can do so. Just follow the instruction, or if you don't want to be, pay rates, you can choose pay word line, and then it will be routed to the page where you have to select master or Visa. Select if it's using master, then you have an option to put your card details and proceed with the payment. Else, tomorrow morning, if there is no payment process nighttime, I will call you back, so we can do it over the phone. Okay? Alright. So your services remains active. Once this payment has been done, we'll go ahead and proceed and process accordingly. Okay? And if you change your mind, we are here. Okay? Because we can change your contract if you would like. Because I'm I'm because I'm I'm seeing here that your service is active. So, yeah, I'm really saddened about your canceling your services. But, yeah, if you change your mind, just let us know as well. Talk to you tomorrow morning if you're not able to do it nighttime, okay, the payment. But try to do so. It's just a smooth process for you. Alright. Thank you, Kelly. Yeah. Talk to you soon. I'll call you back tomorrow morning. Okay? 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Good afternoon. This is Melissa from Airtel accounts. This is in reference hi. How are you today?\n\nThank you so much for answering our phone call. And if I may ask, to whom I'm speaking with? Kelly. Wonderful name. Kelly, so technically, we just wanted to confirm for security reason.\n\nYou are representing mister Jundali? Oh, okay. And is is he a Chinese? Okay. We just wanted to make sure that the cancellation request is aware of mister Jundali.\n\nIs he aware? Oh, okay. I got it. So thank you so much for that information. I'll just need to confirm some details in that way we could proceed accordingly, Kelly.\n\nOkay? And could you confirm his date of birth? Yes. Okay. Thank you.\n\nAnd is is mister Jundali aware that you are requesting to cancel the account that he applied? Alright. I got it. Thank you. And what is the main reason why you are requesting to cancel it?\n\nBecause I do see on here that you signed up for twenty four month, and you are eligible to get the monthly service and then the 15% discount for six months. So how come you would like just to cancel it since it's already been live and operational? Hello? Oh, I see. Got it.\n\nAnd I believe you've already ex spoken to our technical representative who assisted you to get connected. Did you already brought us this slow speed? Because if it's just like a slow speed, we can go ahead and sort this out for you. You did? Oh, I see.\n\nSo you prefer to pay for this instead of you getting those benefits, 15% for six months? Or if you would like, we can change the contract. We you don't need to pay the cancellation. You can stay with Airtel, and we can change the contract if you would like. I do respect your decision.\n\nAnd, yeah, I I've seen your email that you already added your payment details, but we checked this before you call. I don't see any payment details. If you would like, we can go ahead and proceed with your payment over the phone. You can use your Visa, Mastercard. Okay.\n\nYeah. That's right. You I see that email, but we checked your account. You did not successfully save it. I don't see any bank account, so we cannot charge the invoice.\n\nYeah. We sent you it doesn't show. Yeah. It doesn't show. I don't see any payment details.\n\nIf you would like, you can go ahead and access the customer portal. Put your username and password. Go to finance tab. You won't see any bank details. Because if there's any bank details added, you will be able to see it.\n\nThere is none. Since I have you on the line, we can do it over the phone. I help you out. We can process your payment using the card. And once the payment has been processed, you would like to cancel the services today as well?\n\nOkay. Are you going to use your Visa or Master for your cancellation of $132? Okay. One moment. I'll just go to the payment page.\n\nBear with me here. Thank you. One moment. Okay? And how does the name as it appears on your card?\n\nOh, I'm sorry. You caught up. I just heard k. I just heard k. Your your phone cut off.\n\nWhat's the name again on your card? X I n. Okay. H e. Okay.\n\nKesik He. Okay. Thank you. Let me put here. And may I have the card number, please?\n\nOh, you didn't have the card? Okay. Alright. So sure, Kelly. Let me tell you this.\n\nYou do have two options. Okay? If you would like to process your payment through the customer portal, you can do so. Just follow the instruction, or if you don't want to be, pay rates, you can choose pay word line, and then it will be routed to the page where you have to select master or Visa. Select if it's using master, then you have an option to put your card details and proceed with the payment.\n\nElse, tomorrow morning, if there is no payment process nighttime, I will call you back, so we can do it over the phone. Okay? Alright. So your services remains active. Once this payment has been done, we'll go ahead and proceed and process accordingly.\n\nOkay? And if you change your mind, we are here. Okay? Because we can change your contract if you would like. Because I'm I'm because I'm I'm seeing here that your service is active.\n\nSo, yeah, I'm really saddened about your canceling your services. But, yeah, if you change your mind, just let us know as well. Talk to you tomorrow morning if you're not able to do it nighttime, okay, the payment. But try to do so. It's just a smooth process for you.\n\nAlright. Thank you, Kelly. Yeah. Talk to you soon. I'll call you back tomorrow morning.\n\nOkay? Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.19041332602500916},{"text":"Good afternoon.","start":2.0,"end":2.74,"sentiment":"positive","sentiment_score":0.3344051092863083},{"text":"This is Melissa from Airtel accounts.","start":3.12,"end":6.5,"sentiment":"neutral","sentiment_score":0.23929689824581146},{"text":"This is in reference hi.","start":6.8799996,"end":8.72,"sentiment":"neutral","sentiment_score":0.13626631796360017},{"text":"How are you today?","start":8.72,"end":9.78,"sentiment":"neutral","sentiment_score":0.2976948320865631}],"sentiment":"neutral","sentiment_score":0.23150643623537487,"num_words":18,"start":1.5999999,"end":9.78},{"sentences":[{"text":"Thank you so much for answering our phone call.","start":11.44,"end":13.92,"sentiment":"positive","sentiment_score":0.6418853998184204},{"text":"And if I may ask, to whom I'm speaking 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with me here.","start":337.43002,"end":338.49002,"sentiment":"neutral","sentiment_score":0.06684007961302996},{"text":"Thank you.","start":338.71002,"end":339.45,"sentiment":"neutral","sentiment_score":0.3007090836763382},{"text":"One moment.","start":356.055,"end":356.695,"sentiment":"neutral","sentiment_score":0.11749868839979172},{"text":"Okay?","start":356.695,"end":357.195,"sentiment":"neutral","sentiment_score":0.08177439868450165},{"text":"And how does the name as it appears on your card?","start":359.80002,"end":362.94,"sentiment":"neutral","sentiment_score":0.02174899490042166}],"sentiment":"neutral","sentiment_score":0.07123946025967598,"num_words":20,"start":337.43002,"end":362.94},{"sentences":[{"text":"Oh, I'm sorry.","start":371.88,"end":372.6,"sentiment":"neutral","sentiment_score":-0.10859545568625133},{"text":"You caught up.","start":372.6,"end":373.08002,"sentiment":"neutral","sentiment_score":-0.23236905535062155},{"text":"I just heard k.","start":373.08002,"end":374.54,"sentiment":"neutral","sentiment_score":-0.14897358417510986},{"text":"I just heard k.","start":377.315,"end":378.515,"sentiment":"neutral","sentiment_score":-0.11953286826610565},{"text":"Your your phone cut off.","start":378.515,"end":380.295,"sentiment":"neutral","sentiment_score":-0.2737720340490341}],"sentiment":"neutral","sentiment_score":-0.18240944805898165,"num_words":19,"start":371.88,"end":380.295},{"sentences":[{"text":"What's the name again on your card?","start":382.995,"end":385.015,"sentiment":"neutral","sentiment_score":-0.05271430739334652},{"text":"X I n.","start":388.835,"end":391.19,"sentiment":"neutral","sentiment_score":-0.019143978754679363},{"text":"Okay.","start":391.25,"end":391.75,"sentiment":"neutral","sentiment_score":-0.005643934011459351},{"text":"H e.","start":395.81,"end":396.53,"sentiment":"neutral","sentiment_score":-0.008470826782286167},{"text":"Okay.","start":396.53,"end":397.03,"sentiment":"neutral","sentiment_score":0.004500893875956535}],"sentiment":"neutral","sentiment_score":-0.03175119869410992,"num_words":14,"start":382.995,"end":397.03},{"sentences":[{"text":"Kesik He.","start":397.41,"end":398.63,"sentiment":"neutral","sentiment_score":-0.004159452859312296},{"text":"Okay.","start":400.53,"end":401.00998,"sentiment":"neutral","sentiment_score":0.19995135068893433},{"text":"Thank you.","start":401.00998,"end":401.81,"sentiment":"positive","sentiment_score":0.36294929683208466},{"text":"Let me put here.","start":401.81,"end":403.11,"sentiment":"neutral","sentiment_score":0.1786799170076847},{"text":"And may I have the card number, please?","start":403.16998,"end":405.34998,"sentiment":"neutral","sentiment_score":0.08277177531272173}],"sentiment":"neutral","sentiment_score":0.1349661711274701,"num_words":17,"start":397.41,"end":405.34998},{"sentences":[{"text":"Oh, you didn't have the card?","start":478.46997,"end":479.93,"sentiment":"neutral","sentiment_score":-0.1346098966896534},{"text":"Okay.","start":480.38998,"end":480.88998,"sentiment":"neutral","sentiment_score":-0.05876437947154045},{"text":"Alright.","start":484.38998,"end":484.88998,"sentiment":"neutral","sentiment_score":0.036826618015766144},{"text":"So sure, Kelly.","start":486.55,"end":487.68997,"sentiment":"neutral","sentiment_score":0.0702086513241132},{"text":"Let me tell you this.","start":487.75,"end":488.78998,"sentiment":"neutral","sentiment_score":0.08156377226114273}],"sentiment":"neutral","sentiment_score":-0.013197020394727588,"num_words":16,"start":478.46997,"end":488.78998},{"sentences":[{"text":"You do have two options.","start":488.78998,"end":490.96997,"sentiment":"neutral","sentiment_score":0.0774794414639473},{"text":"Okay?","start":491.245,"end":491.745,"sentiment":"neutral","sentiment_score":0.05779784545302391},{"text":"If you would like to process your payment through the customer portal, you can do so.","start":492.205,"end":498.225,"sentiment":"neutral","sentiment_score":0.0543807300273329},{"text":"Just follow the instruction, or if you don't want to be, pay rates, you can choose pay word line, and then it will be routed to the page where you have to select master or Visa.","start":498.44498,"end":511.27,"sentiment":"neutral","sentiment_score":0.03421284579154518},{"text":"Select if it's using master, then you have an option to put your card details and proceed with the payment.","start":511.33002,"end":517.75,"sentiment":"neutral","sentiment_score":0.024232046958059073}],"sentiment":"neutral","sentiment_score":0.03886654001111404,"num_words":78,"start":488.78998,"end":517.75},{"sentences":[{"text":"Else, tomorrow morning, if there is no payment process nighttime, I will call you back, so we can do it over the phone.","start":518.21,"end":527.03503,"sentiment":"neutral","sentiment_score":-0.013890991534065941},{"text":"Okay?","start":527.03503,"end":527.53503,"sentiment":"neutral","sentiment_score":0.06635279208421707},{"text":"Alright.","start":529.03503,"end":529.53503,"sentiment":"neutral","sentiment_score":0.15650373697280884},{"text":"So your services remains active.","start":529.59503,"end":531.775,"sentiment":"neutral","sentiment_score":0.1271559327840805},{"text":"Once this payment has been done, we'll go ahead and proceed and process accordingly.","start":531.99506,"end":537.16,"sentiment":"neutral","sentiment_score":0.09226755638207708}],"sentiment":"neutral","sentiment_score":0.041611117660067976,"num_words":44,"start":518.21,"end":537.16},{"sentences":[{"text":"Okay?","start":537.3,"end":537.78,"sentiment":"neutral","sentiment_score":0.044925034046173096},{"text":"And if you change your mind, we are here.","start":537.78,"end":541.3,"sentiment":"neutral","sentiment_score":-0.009702083447741138},{"text":"Okay?","start":541.3,"end":541.7,"sentiment":"neutral","sentiment_score":-0.003140294924378395},{"text":"Because we can change your contract if you would like.","start":541.7,"end":545.4,"sentiment":"neutral","sentiment_score":-0.015112490206956864},{"text":"Because I'm I'm because I'm I'm seeing here that your service is active.","start":547.14,"end":553.925,"sentiment":"neutral","sentiment_score":-0.05630820459471299}],"sentiment":"neutral","sentiment_score":-0.027313693344373915,"num_words":34,"start":537.3,"end":553.925},{"sentences":[{"text":"So, yeah, I'm really saddened about your canceling your services.","start":555.02496,"end":561.445,"sentiment":"negative","sentiment_score":-0.5014466032385826},{"text":"But, yeah, if you change your mind, just let us know as well.","start":562.34,"end":564.9,"sentiment":"neutral","sentiment_score":-0.12798243761062622},{"text":"Talk to you tomorrow morning if you're not able to do it nighttime, okay, the payment.","start":564.9,"end":570.18005,"sentiment":"neutral","sentiment_score":-0.1228463463485241},{"text":"But try to do so.","start":570.18005,"end":571.54004,"sentiment":"neutral","sentiment_score":0.028853116929531096},{"text":"It's just a smooth process for you.","start":571.54004,"end":573.80005,"sentiment":"neutral","sentiment_score":0.2221281443323408}],"sentiment":"neutral","sentiment_score":-0.13616895427306494,"num_words":51,"start":555.02496,"end":573.80005},{"sentences":[{"text":"Alright.","start":575.38,"end":575.86005,"sentiment":"neutral","sentiment_score":0.1992533802986145},{"text":"Thank you, Kelly.","start":575.86005,"end":576.84,"sentiment":"positive","sentiment_score":0.571915070215861},{"text":"Yeah.","start":577.3729,"end":577.69293,"sentiment":"neutral","sentiment_score":0.16899865865707395},{"text":"Talk to you soon.","start":577.69293,"end":578.57294,"sentiment":"neutral","sentiment_score":0.2252892069518566},{"text":"I'll call you back tomorrow 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Hello? Oh, good. Kelly. Mhmm. Yes. Sorry? Oh, yeah. He he's no. No. No. He's my boyfriend. He and he worked today, so I I figured the I figured out the the Wi Fi today. Mhmm. Okay. Uh-huh. The date of the date of birth? Okay. His birthday is 02/17/2003. Yeah. Yeah. I know that. The first reason is the connect is very slow, and so we choose another company. And the and the second reason is we don't want the twelve twenty four months contract. We're only I guess, we only live there for several months, so we don't that that we don't want sign this contract. That's the two reasons. Yep. That's alright. Because I already signed another company, so I don't so I just cancel it. Mhmm. Yeah. Yeah. I mhmm. I don't want to. So just they they already told me there are, like, a cancellation fee. So just put my account I put my bank account detail on the on the payment on the payment page. So just maybe just let me pay for the cancellation fee and to cancel this time. Mhmm. Mhmm. Yeah. Yeah. Sure. I I think I put the payment details on the account on the on the Wi Fi. Yeah. Uh-huh. I put yep. You sent me a link before. If you check the email, you sent me a link before, and I put my yeah. Yeah. I put my bank detail on that on that link. Mhmm. Okay. Maybe when when I get back to home, let me try again. Okay. Yeah. Yeah. I want to cancel the service today. Mhmm. Use my Mastercard. Okay, sir. The name is Keyson, he k e x I n h e. Sorry? K e x I n. H e and the last name is h e mhmm. Yeah. Yeah. That's correct. Give me a second. So I didn't bring the the car with me. Can I just maybe call tomorrow? Yeah. I didn't bring the car with me. So so I I call you tomorrow. Okay? Uh-huh. Mhmm. Okay. Okay. Sure. Okay. Sure. Thank you. Okay. Mhmm. Okay. Okay. Okay. Okay. Okay. Sure. Okay. Okay. Okay. Okay. Okay. Thank you. No worries. Thank you. Okay. Thank you. 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Hello? Oh, good. Kelly. Mhmm.\n\nYes. Sorry? Oh, yeah. He he's no. No.\n\nNo. He's my boyfriend. He and he worked today, so I I figured the I figured out the the Wi Fi today. Mhmm. Okay.\n\nUh-huh. The date of the date of birth? Okay. His birthday is 02/17/2003. Yeah.\n\nYeah. I know that. The first reason is the connect is very slow, and so we choose another company. And the and the second reason is we don't want the twelve twenty four months contract. We're only I guess, we only live there for several months, so we don't that that we don't want sign this contract.\n\nThat's the two reasons. Yep. That's alright. Because I already signed another company, so I don't so I just cancel it. Mhmm.\n\nYeah. Yeah. I mhmm. I don't want to. So just they they already told me there are, like, a cancellation fee.\n\nSo just put my account I put my bank account detail on the on the payment on the payment page. So just maybe just let me pay for the cancellation fee and to cancel this time. Mhmm. Mhmm. Yeah.\n\nYeah. Sure. I I think I put the payment details on the account on the on the Wi Fi. Yeah. Uh-huh.\n\nI put yep. You sent me a link before. If you check the email, you sent me a link before, and I put my yeah. Yeah. I put my bank detail on that on that link.\n\nMhmm. Okay. Maybe when when I get back to home, let me try again. Okay. Yeah.\n\nYeah. I want to cancel the service today. Mhmm. Use my Mastercard. Okay, sir.\n\nThe name is Keyson, he k e x I n h e. Sorry? K e x I n. H e and the last name is h e mhmm. Yeah.\n\nYeah. That's correct. Give me a second. So I didn't bring the the car with me. Can I just maybe call tomorrow?\n\nYeah. I didn't bring the car with me. So so I I call you tomorrow. Okay? Uh-huh.\n\nMhmm. Okay. Okay. Sure. Okay.\n\nSure. Thank you. Okay. Mhmm. Okay.\n\nOkay. Okay. Okay. Okay. Sure.\n\nOkay. Okay. Okay. Okay. Okay.\n\nThank you. No worries. Thank you. Okay. 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several months, so we don't that that we don't want sign this contract.","start":139.3,"end":146.76,"sentiment":"neutral","sentiment_score":-0.30427452447739517}],"sentiment":"negative","sentiment_score":-0.3688534185813184,"num_words":57,"start":101.255005,"end":146.76},{"sentences":[{"text":"That's the two reasons.","start":147.78,"end":148.84,"sentiment":"neutral","sentiment_score":-0.2358224131166935},{"text":"Yep.","start":161.185,"end":161.685,"sentiment":"neutral","sentiment_score":0.021282680332660675},{"text":"That's alright.","start":171.92001,"end":172.48001,"sentiment":"neutral","sentiment_score":0.010249109007418157},{"text":"Because I already signed another company, so I don't so I just cancel it.","start":172.48001,"end":177.755,"sentiment":"neutral","sentiment_score":-0.19909678399562836},{"text":"Mhmm.","start":178.615,"end":179.115,"sentiment":"neutral","sentiment_score":0.003948196768760681}],"sentiment":"neutral","sentiment_score":-0.1674961606040597,"num_words":22,"start":147.78,"end":179.115},{"sentences":[{"text":"Yeah.","start":179.815,"end":180.055,"sentiment":"neutral","sentiment_score":0.03873392939567566},{"text":"Yeah.","start":180.055,"end":180.375,"sentiment":"neutral","sentiment_score":0.04625873640179634},{"text":"I mhmm.","start":180.375,"end":181.355,"sentiment":"neutral","sentiment_score":0.03453027456998825},{"text":"I don't want to.","start":202.15,"end":203.19,"sentiment":"neutral","sentiment_score":-0.29255612194538116},{"text":"So just they they already told me there are, like, a cancellation 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again.","start":298.485,"end":303.38498,"sentiment":"neutral","sentiment_score":-0.05761298459644119},{"text":"Okay.","start":304.725,"end":305.225,"sentiment":"neutral","sentiment_score":0.025608351454138756},{"text":"Yeah.","start":320.325,"end":320.565,"sentiment":"neutral","sentiment_score":-0.03371242806315422}],"sentiment":"neutral","sentiment_score":-0.048402764718048275,"num_words":16,"start":285.44,"end":320.565},{"sentences":[{"text":"Yeah.","start":320.565,"end":320.885,"sentiment":"neutral","sentiment_score":-0.05557573586702347},{"text":"I want to cancel the service today.","start":320.885,"end":322.98502,"sentiment":"neutral","sentiment_score":-0.22342200151511601},{"text":"Mhmm.","start":331.20502,"end":331.605,"sentiment":"neutral","sentiment_score":0.00474847387522459},{"text":"Use my Mastercard.","start":331.605,"end":332.665,"sentiment":"neutral","sentiment_score":0.018366132552425068},{"text":"Okay, sir.","start":337.38,"end":338.2,"sentiment":"neutral","sentiment_score":0.06439206004142761}],"sentiment":"neutral","sentiment_score":-0.10220705391839147,"num_words":14,"start":320.565,"end":338.2},{"sentences":[{"text":"The name is Keyson, he k e x I n h e.","start":364.47,"end":368.89,"sentiment":"neutral","sentiment_score":0.007306490248690049},{"text":"Sorry?","start":375.955,"end":376.455,"sentiment":"neutral","sentiment_score":-0.11947284638881683},{"text":"K e x I n.","start":386.03497,"end":387.96,"sentiment":"neutral","sentiment_score":-0.015448628924787045},{"text":"H e and the last name is h e mhmm.","start":392.03998,"end":397.97998,"sentiment":"neutral","sentiment_score":-0.008602233789861202},{"text":"Yeah.","start":399.0,"end":399.24,"sentiment":"neutral","sentiment_score":0.024859070777893063}],"sentiment":"neutral","sentiment_score":-0.0058690129361789805,"num_words":29,"start":364.47,"end":399.24},{"sentences":[{"text":"Yeah.","start":399.24,"end":399.56,"sentiment":"neutral","sentiment_score":0.05214162915945053},{"text":"That's correct.","start":399.56,"end":400.335,"sentiment":"neutral","sentiment_score":0.11970536038279533},{"text":"Give me a second.","start":406.495,"end":407.475,"sentiment":"neutral","sentiment_score":-0.02015819284133613},{"text":"So I didn't bring the the car with me.","start":471.73,"end":474.21002,"sentiment":"neutral","sentiment_score":-0.1430671231614219},{"text":"Can I just maybe call 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tomorrow.","start":482.53,"end":485.585,"sentiment":"neutral","sentiment_score":0.0005702349756445209},{"text":"Okay?","start":485.585,"end":486.085,"sentiment":"neutral","sentiment_score":0.0342746302485466},{"text":"Uh-huh.","start":492.22498,"end":492.72498,"sentiment":"neutral","sentiment_score":0.03307979926466942}],"sentiment":"neutral","sentiment_score":-0.04539658918100245,"num_words":17,"start":480.85,"end":492.72498},{"sentences":[{"text":"Mhmm.","start":497.44,"end":497.94,"sentiment":"neutral","sentiment_score":0.04159171134233475},{"text":"Okay.","start":518.215,"end":518.715,"sentiment":"neutral","sentiment_score":-0.00026499945670366287},{"text":"Okay.","start":525.09503,"end":525.59503,"sentiment":"neutral","sentiment_score":0.028966844081878666},{"text":"Sure.","start":525.655,"end":526.155,"sentiment":"neutral","sentiment_score":0.07837015390396118},{"text":"Okay.","start":527.75,"end":528.14996,"sentiment":"neutral","sentiment_score":0.08420388400554657}],"sentiment":"neutral","sentiment_score":0.0465735187754035,"num_words":5,"start":497.44,"end":528.14996},{"sentences":[{"text":"Sure.","start":528.14996,"end":528.47,"sentiment":"neutral","sentiment_score":0.17385748028755188},{"text":"Thank 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you.","start":576.20294,"end":576.863,"sentiment":"positive","sentiment_score":0.48170503973960876},{"text":"No worries.","start":577.40295,"end":578.04297,"sentiment":"neutral","sentiment_score":0.09095757268369198},{"text":"Thank you.","start":578.04297,"end":578.60297,"sentiment":"positive","sentiment_score":0.4315088540315628},{"text":"Okay.","start":578.60297,"end":579.10297,"sentiment":"neutral","sentiment_score":0.12086409330368042},{"text":"Thank you.","start":581.243,"end":581.803,"sentiment":"positive","sentiment_score":0.7005510032176971}],"sentiment":"positive","sentiment_score":0.3922565591832002,"num_words":9,"start":576.20294,"end":581.803},{"sentences":[{"text":"Bye.","start":581.803,"end":582.303,"sentiment":"neutral","sentiment_score":-0.11775947362184525}],"sentiment":"neutral","sentiment_score":-0.11775947362184525,"num_words":1,"start":581.803,"end":582.303}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Good afternoon. This is Melissa from Airtel accounts.\n\nChannel 1: Hello?\n\nChannel 0: This is in reference hi. How are you today?\n\nChannel 1: Oh, good.\n\nChannel 0: Thank you so much for answering our phone call. And if I may ask,\n\nChannel 1: Kelly.\n\nChannel 0: to whom I'm speaking with? Kelly. Wonderful name. Kelly, so technically, we just wanted to confirm for security reason. You\n\nChannel 1: Mhmm.\n\nChannel 0: are representing\n\nChannel 1: Yes.\n\nChannel 0: mister Jundali? Oh, okay. And is is he a Chinese?\n\nChannel 1: Sorry?\n\nChannel 0: Okay. We just wanted to make sure that the cancellation request is aware of mister Jundali. Is\n\nChannel 1: Oh, yeah.\n\nChannel 0: he aware?\n\nChannel 1: He he's no. No. No. He's my boyfriend. He and he worked today, so I I figured the I figured out the the Wi Fi today.\n\nChannel 0: Oh, okay. I got it. So\n\nChannel 1: Mhmm.\n\nChannel 0: thank you so much for that information. I'll just need to confirm some details in that way we could proceed accordingly, Kelly. Okay? And could you confirm his date of birth?\n\nChannel 1: Okay. Uh-huh. The date of the date of birth?\n\nChannel 0: Yes.\n\nChannel 1: Okay. His birthday is 02/17/2003.\n\nChannel 0: Okay. Thank you. And is is mister Jundali aware that you are requesting to cancel the account that he applied?\n\nChannel 1: Yeah. Yeah. I know that.\n\nChannel 0: Alright. I got it. Thank you. And what is the main reason why you are requesting to cancel it? Because I do see on here that you signed up for twenty four month, and you are eligible to get the monthly service and then the 15% discount for six months.\n\nSo how come you would like just to cancel it since it's already been live and operational?\n\nChannel 1: The first reason is the connect is very slow, and\n\nChannel 0: Hello?\n\nChannel 1: so we choose another company. And the and the second reason is we don't want the twelve twenty four months contract. We're only I guess, we only live there for several months, so we don't that that we don't want sign this contract. That's the two reasons.\n\nChannel 0: Oh, I see. Got it. And I believe you've already ex spoken to our technical representative who assisted you to get connected. Did\n\nChannel 1: Yep.\n\nChannel 0: you already brought us this slow speed? Because if it's just like a slow speed, we can go ahead and sort this out for you.\n\nChannel 1: That's alright. Because I already signed another company, so I don't so I just cancel it.\n\nChannel 0: You did?\n\nChannel 1: Mhmm. Yeah. Yeah. I\n\nChannel 0: Oh,\n\nChannel 1: mhmm.\n\nChannel 0: I see. So you prefer to pay for this instead of you getting those benefits, 15% for six months? Or if you would like, we can change the contract. We you don't need to pay the cancellation. You can stay with Airtel, and we can change the contract if you would like.\n\nChannel 1: I don't want to. So just they they already told me there are, like, a cancellation fee. So just put my account I put my bank account detail on the on the payment on the payment page. So just maybe just let me pay for the cancellation fee and to cancel this time.\n\nChannel 0: I do respect your decision. And, yeah, I I've seen your email that you already added your payment\n\nChannel 1: Mhmm.\n\nChannel 0: details, but\n\nChannel 1: Mhmm.\n\nChannel 0: we checked this before you call. I don't see any payment details. If you would like, we can go ahead and proceed with your payment over the phone. You can use your Visa, Mastercard.\n\nChannel 1: Yeah. Yeah. Sure. I I think\n\nChannel 0: Okay.\n\nChannel 1: I put the payment details on the account on the on the\n\nChannel 0: Yeah.\n\nChannel 1: Wi Fi. Yeah.\n\nChannel 0: That's right. You I\n\nChannel 1: Uh-huh.\n\nChannel 0: see that email, but we checked your account. You did not successfully save it. I don't see any bank account, so we cannot\n\nChannel 1: I\n\nChannel 0: charge\n\nChannel 1: put\n\nChannel 0: the invoice.\n\nChannel 1: yep. You sent me a link before. If you check the email, you sent me a link before,\n\nChannel 0: Yeah.\n\nChannel 1: and\n\nChannel 0: We\n\nChannel 1: I put\n\nChannel 0: sent you\n\nChannel 1: my yeah. Yeah. I put my bank detail on that on\n\nChannel 0: it\n\nChannel 1: that\n\nChannel 0: doesn't show. Yeah. It doesn't show. I don't see any payment details. If you would like, you can go ahead and access the customer\n\nChannel 1: link.\n\nChannel 0: portal. Put your\n\nChannel 1: Mhmm.\n\nChannel 0: username and password. Go to finance tab. You won't see any bank details. Because if there's any bank details added, you will be able to see it. There is none.\n\nChannel 1: Okay. Maybe when when I get back to home, let me try again. Okay.\n\nChannel 0: Since I have you on the line, we can do it over the phone. I help you out. We can process your payment using the card. And once the payment has been processed, you would like to cancel the services today as well?\n\nChannel 1: Yeah. Yeah. I want to cancel the service today.\n\nChannel 0: Okay. Are you going to use your Visa or Master for your cancellation of $132?\n\nChannel 1: Mhmm. Use my Mastercard.\n\nChannel 0: Okay. One moment. I'll just go to the payment page.\n\nChannel 1: Okay,\n\nChannel 0: Bear with\n\nChannel 1: sir.\n\nChannel 0: me here. Thank you. One moment. Okay? And how does the name as it appears on your card?\n\nChannel 1: The name is Keyson, he k e x I n h e.\n\nChannel 0: Oh, I'm sorry. You caught up. I just heard k.\n\nChannel 1: Sorry?\n\nChannel 0: I just heard k. Your your phone cut off. What's the name again on your card?\n\nChannel 1: K e x I n.\n\nChannel 0: X I n. Okay.\n\nChannel 1: H e and the last name is h e\n\nChannel 0: H e. Okay. Kesik\n\nChannel 1: mhmm.\n\nChannel 0: He.\n\nChannel 1: Yeah. Yeah. That's correct.\n\nChannel 0: Okay. Thank you. Let me put here. And may I have the card number, please?\n\nChannel 1: Give me a second. So I didn't bring the the car with me. Can I just maybe call tomorrow?\n\nChannel 0: Oh, you didn't have the card? Okay.\n\nChannel 1: Yeah. I didn't bring the car with me. So so I\n\nChannel 0: Alright.\n\nChannel 1: I call you tomorrow. Okay?\n\nChannel 0: So sure, Kelly. Let me tell you this. You do have two options. Okay? If\n\nChannel 1: Uh-huh.\n\nChannel 0: you would like to process your payment through the customer portal, you can\n\nChannel 1: Mhmm.\n\nChannel 0: do so. Just follow the instruction, or if you don't want to be, pay rates, you can choose pay word line, and then it will be routed to the page where you have to select master or Visa. Select if it's using master, then you have an option to put your card details and proceed with the payment. Else,\n\nChannel 1: Okay.\n\nChannel 0: tomorrow morning, if there is no payment process nighttime, I will call you back,\n\nChannel 1: Okay.\n\nChannel 0: so we can\n\nChannel 1: Sure.\n\nChannel 0: do it over the phone. Okay?\n\nChannel 1: Okay. Sure. Thank you.\n\nChannel 0: Alright. So your\n\nChannel 1: Okay.\n\nChannel 0: services remains active. Once this payment has been done, we'll\n\nChannel 1: Mhmm.\n\nChannel 0: go ahead and proceed and process accordingly. Okay? And if\n\nChannel 1: Okay.\n\nChannel 0: you change your mind, we are here. Okay? Because we\n\nChannel 1: Okay.\n\nChannel 0: can change your contract if you would like.\n\nChannel 1: Okay.\n\nChannel 0: Because I'm\n\nChannel 1: Okay.\n\nChannel 0: I'm because I'm I'm seeing here that your service is active. So, yeah,\n\nChannel 1: Okay. Sure.\n\nChannel 0: I'm really saddened about your canceling your services. But, yeah, if you change your mind, just let us know as well. Talk to you\n\nChannel 1: Okay.\n\nChannel 0: tomorrow morning if you're not able to do it nighttime, okay, the payment.\n\nChannel 1: Okay.\n\nChannel 0: But try to\n\nChannel 1: Okay.\n\nChannel 0: do so. It's just a smooth process for you.\n\nChannel 1: Okay.\n\nChannel 0: Alright.\n\nChannel 1: Okay.\n\nChannel 0: Thank you,\n\nChannel 1: Thank\n\nChannel 0: Kelly.\n\nChannel 1: you.\n\nChannel 0: Yeah.\n\nChannel 1: No worries.\n\nChannel 0: Talk to you\n\nChannel 1: Thank\n\nChannel 0: soon.\n\nChannel 1: you.\n\nChannel 0: I'll\n\nChannel 1: Okay.\n\nChannel 0: call you back tomorrow morning. Okay? Thank you.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.023137783631682396}],"sentiment":"neutral","sentiment_score":0.023137783631682396,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hi.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.19041332602500916},{"text":"Good afternoon.","start":2.0,"end":2.74,"sentiment":"positive","sentiment_score":0.3344051092863083},{"text":"This is Melissa from Airtel 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here that your service is active.","start":547.86,"end":553.925,"sentiment":"neutral","sentiment_score":-0.059612182561646805},{"text":"So, yeah,","start":555.02496,"end":556.245,"sentiment":"neutral","sentiment_score":-0.039813898503780365}],"sentiment":"neutral","sentiment_score":-0.05656629270659043,"channel":0,"num_words":13,"start":547.86,"end":556.245},{"sentences":[{"text":"Okay.","start":556.42,"end":556.89996,"sentiment":"neutral","sentiment_score":-0.08102180808782578},{"text":"Sure.","start":556.89996,"end":557.39996,"sentiment":"neutral","sentiment_score":-0.19753903150558472}],"sentiment":"neutral","sentiment_score":-0.13928041979670525,"channel":1,"num_words":2,"start":556.42,"end":557.39996},{"sentences":[{"text":"I'm really saddened about your canceling your services.","start":556.945,"end":561.445,"sentiment":"negative","sentiment_score":-0.6168547794222832},{"text":"But, yeah, if you change your mind, just let us know as 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you,","start":575.86005,"end":576.34,"sentiment":"positive","sentiment_score":0.5627142786979675}],"sentiment":"positive","sentiment_score":0.5627142786979675,"channel":0,"num_words":2,"start":575.86005,"end":576.34},{"sentences":[{"text":"Thank","start":576.20294,"end":576.363,"sentiment":"positive","sentiment_score":0.5581514835357666}],"sentiment":"positive","sentiment_score":0.5581514835357666,"channel":1,"num_words":1,"start":576.20294,"end":576.363},{"sentences":[{"text":"Kelly.","start":576.34,"end":576.84,"sentiment":"positive","sentiment_score":0.590316653251648}],"sentiment":"positive","sentiment_score":0.590316653251648,"channel":0,"num_words":1,"start":576.34,"end":576.84},{"sentences":[{"text":"you.","start":576.363,"end":576.863,"sentiment":"positive","sentiment_score":0.4052585959434509}],"sentiment":"positive","sentiment_score":0.4052585959434509,"channel":1,"num_words":1,"start":576.363,"end":576.863},{"sentences":[{"text":"Yeah.","start":577.3729,"end":577.69293,"sentiment":"neutral","sentiment_score":0.16899865865707395}],"sentiment":"neutral","sentiment_score":0.16899865865707395,"channel":0,"num_words":1,"start":577.3729,"end":577.69293},{"sentences":[{"text":"No worries.","start":577.40295,"end":578.04297,"sentiment":"neutral","sentiment_score":0.09095757268369198}],"sentiment":"neutral","sentiment_score":0.09095757268369198,"channel":1,"num_words":2,"start":577.40295,"end":578.04297},{"sentences":[{"text":"Talk to you","start":577.69293,"end":578.2529,"sentiment":"neutral","sentiment_score":0.16236126919587454}],"sentiment":"neutral","sentiment_score":0.16236126919587454,"channel":0,"num_words":3,"start":577.69293,"end":578.2529},{"sentences":[{"text":"Thank","start":578.04297,"end":578.363,"sentiment":"positive","sentiment_score":0.6197129487991333}],"sentiment":"positive","sentiment_score":0.6197129487991333,"channel":1,"num_words":1,"start":578.04297,"end":578.363},{"sentences":[{"text":"soon.","start":578.2529,"end":578.57294,"sentiment":"positive","sentiment_score":0.41407302021980286}],"sentiment":"positive","sentiment_score":0.41407302021980286,"channel":0,"num_words":1,"start":578.2529,"end":578.57294},{"sentences":[{"text":"you.","start":578.363,"end":578.60297,"sentiment":"neutral","sentiment_score":0.2433047592639923}],"sentiment":"neutral","sentiment_score":0.2433047592639923,"channel":1,"num_words":1,"start":578.363,"end":578.60297},{"sentences":[{"text":"I'll","start":578.57294,"end":578.8129,"sentiment":"neutral","sentiment_score":0.1936277449131012}],"sentiment":"neutral","sentiment_score":0.1936277449131012,"channel":0,"num_words":1,"start":578.57294,"end":578.8129},{"sentences":[{"text":"Okay.","start":578.60297,"end":579.10297,"sentiment":"neutral","sentiment_score":0.12086409330368042}],"sentiment":"neutral","sentiment_score":0.12086409330368042,"channel":1,"num_words":1,"start":578.60297,"end":579.10297},{"sentences":[{"text":"call you back tomorrow morning.","start":578.8129,"end":580.0129,"sentiment":"neutral","sentiment_score":0.12463808506727218},{"text":"Okay?","start":580.0129,"end":580.4929,"sentiment":"neutral","sentiment_score":0.09859886765480042},{"text":"Thank you.","start":580.4929,"end":581.1529,"sentiment":"positive","sentiment_score":0.6981250643730164}],"sentiment":"neutral","sentiment_score":0.26475492771714926,"channel":0,"num_words":8,"start":578.8129,"end":581.1529},{"sentences":[{"text":"Thank you.","start":581.243,"end":581.803,"sentiment":"positive","sentiment_score":0.7005510032176971},{"text":"Bye.","start":581.803,"end":582.303,"sentiment":"neutral","sentiment_score":-0.11775947362184525}],"sentiment":"positive","sentiment_score":0.427780844271183,"channel":1,"num_words":3,"start":581.243,"end":582.303}]},"summary":{"result":"success","short":"A representative from Airtel accounts calls Kelly to confirm details about a cancellation request for Mr. Jundali's account. The representative asks Kelly to confirm the date of birth and other relevant information before explaining the reasons for canceling the account. The representative also offers to cancel the account and process payment over the phone, but Kelly declines and decides to cancel the service."},"intents":{"segments":[{"text":"to whom I'm speaking with? Kelly. Wonderful name.","start_word":37,"end_word":44,"intents":[{"intent":"Confirm identity","confidence_score":0.83834696},{"intent":"Confirm identity","confidence_score":0.8812546},{"intent":"Confirm identity","confidence_score":0.41175252},{"intent":"Confirm identity","confidence_score":0.01059069}]},{"text":"And could you confirm his date of birth? Okay.","start_word":149,"end_word":157,"intents":[{"intent":"Confirm date of birth","confidence_score":0.80268633},{"intent":"Confirm date of birth","confidence_score":0.3958647}]},{"text":"And is is mister Jundali aware that you are requesting to cancel the account that he applied? Yeah. Yeah.","start_word":175,"end_word":193,"intents":[{"intent":"Cancel account","confidence_score":0.002921397}]},{"text":"And what is the main reason why you are requesting to cancel it? Because I do see on here that you signed up for twenty four month, and you are eligible to get the monthly service and then the 15% discount for six months. So how come you would like just to cancel it since it's already been live and operational?","start_word":203,"end_word":263,"intents":[{"intent":"Ask about cancellation reason","confidence_score":0.002107757}]},{"text":"Since I have you on the line, we can do it over the phone. I help you out. We can process your payment using the card. And once the payment has been processed, you would like to cancel the services today as well? Yeah. Yeah. I want to cancel the service today. Okay.","start_word":723,"end_word":775,"intents":[{"intent":"Cancel services","confidence_score":0.27868846}]},{"text":"We can process your payment using the card. And once the payment has been processed, you would like to cancel the services today as well? Yeah.","start_word":741,"end_word":766,"intents":[{"intent":"Process payment","confidence_score":0.3088864}]},{"text":"you would like to process your payment through the customer portal, you can Mhmm. do so. Just follow the instruction, or if you don't want to be, pay rates, you can choose pay word line, and then it will be routed to the page where you have to select master or Visa. Select if it's using master, then you have an option to put your card details and proceed with the payment. Else, Okay.","start_word":967,"end_word":1040,"intents":[{"intent":"Process payment","confidence_score":0.6780156}]},{"text":"you change your mind, we are here. Okay? Because we Okay.","start_word":1096,"end_word":1106,"intents":[{"intent":"Change mind","confidence_score":0.55443007}]},{"text":"can change your contract if you would like. Okay.","start_word":1107,"end_word":1115,"intents":[{"intent":"Change contract","confidence_score":0.6570145}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Melissa from Airtel accounts. This Hello? is in reference hi. How are you today?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.2104036659002304},{"text":"Oh, good. Thank you so much for answering our phone call.","start_word":20,"end_word":30,"sentiment":"positive","sentiment_score":0.5835177898406982},{"text":"And if I may ask, Kelly. to whom I'm speaking with? Kelly.","start_word":31,"end_word":42,"sentiment":"neutral","sentiment_score":0.1672143191099167},{"text":"Wonderful name.","start_word":43,"end_word":44,"sentiment":"positive","sentiment_score":0.46948978304862976},{"text":"Kelly, so technically, we just wanted to confirm for security reason. You Mhmm. are representing Yes. mister Jundali? Oh, okay. And is is he a Chinese? Sorry? Okay. We just wanted to make sure that the cancellation request is aware of mister Jundali. Is Oh, yeah. he aware? He he's no. No. No. He's my boyfriend. He and he worked today, so I I figured the I figured out the the Wi Fi today. Oh, okay. I got it. So Mhmm.","start_word":45,"end_word":125,"sentiment":"neutral","sentiment_score":-0.029303526505827904},{"text":"thank you so much for that information.","start_word":126,"end_word":132,"sentiment":"positive","sentiment_score":0.4399978518486023},{"text":"I'll just need to confirm some details in that way we could proceed accordingly, Kelly. Okay? And could you confirm his date of birth? Okay. Uh-huh. The date of the date of birth? Yes. Okay. His birthday is 02/17/2003. Okay. Thank you. And is is mister Jundali aware that you are requesting to cancel the account that he applied? Yeah. Yeah. I know that. Alright. I got it. Thank you. And what is the main reason why you are requesting to cancel it? Because I do see on here that you signed up for twenty four month, and you are eligible to get the monthly service and then the 15% discount for six months. So how come you would like just to cancel it since it's already been live and operational?","start_word":133,"end_word":263,"sentiment":"neutral","sentiment_score":-0.02047684416174889},{"text":"The first reason is the connect is very slow, and Hello? so we choose another company. And the and the second reason is we don't want the twelve twenty four months contract.","start_word":264,"end_word":295,"sentiment":"negative","sentiment_score":-0.45587900280952454},{"text":"We're only I guess, we only live there for several months, so we don't that that we don't want sign this contract. That's the two reasons. Oh, I see. Got it. And I believe you've already ex spoken to our technical representative who assisted you to get connected. Did Yep. you already brought us this slow speed? Because if it's just like a slow speed, we can go ahead and sort this out for you. That's alright. Because I already signed another company, so I don't so I just cancel it. You did? Mhmm. Yeah. Yeah. I Oh, mhmm. I see. So you prefer to pay for this instead of you getting those benefits, 15% for six months? Or if you would like, we can change the contract. We you don't need to pay the cancellation. You can stay with Airtel, and we can change the contract if you would like. I don't want to. So just they they already told me there are, like, a cancellation fee. So just put my account I put my bank account detail on the on the payment on the payment page. So just maybe just let me pay for the cancellation fee and to cancel this time. I do respect your decision. And, yeah, I I've seen your email that you already added your payment Mhmm. details, but Mhmm. we checked this before you call. I don't see any payment details. If you would like, we can go ahead and proceed with your payment over the phone. You can use your Visa, Mastercard. Yeah. Yeah. Sure. I I think Okay. I put the payment details on the account on the on the Yeah. Wi Fi. Yeah. That's right. You I Uh-huh. see that email, but we checked your account. You did not successfully save it. I don't see any bank account, so we cannot I charge put the invoice. yep. You sent me a link before. If you check the email, you sent me a link before, Yeah. and We I put sent you my yeah. Yeah. I put my bank detail on that on it that doesn't show. Yeah. It doesn't show. I don't see any payment details. If you would like, you can go ahead and access the customer link. portal. Put your Mhmm. username and password. Go to finance tab. You won't see any bank details. Because if there's any bank details added, you will be able to see it. There is none. Okay. Maybe when when I get back to home, let me try again. Okay. Since I have you on the line, we can do it over the phone. I help you out. We can process your payment using the card. And once the payment has been processed, you would like to cancel the services today as well? Yeah. Yeah. I want to cancel the service today. Okay. Are you going to use your Visa or Master for your cancellation of $132? Mhmm. Use my Mastercard. Okay. One moment. I'll just go to the payment page. Okay, Bear with sir. me here. Thank you. One moment. Okay? And how does the name as it appears on your card? The name is Keyson, he k e x I n h e. Oh, I'm sorry. You caught up. I just heard k. Sorry? I just heard k. Your your phone cut off. What's the name again on your card? K e x I n. X I n. Okay. H e and the last name is h e H e. Okay. Kesik mhmm. He. Yeah. Yeah. That's correct. Okay.","start_word":296,"end_word":893,"sentiment":"neutral","sentiment_score":-0.0643337714084016},{"text":"Thank you.","start_word":894,"end_word":895,"sentiment":"positive","sentiment_score":0.3491295576095581},{"text":"Let me put here. And may I have the card number, please? Give me a second. So I didn't bring the the car with me. Can I just maybe call tomorrow? Oh, you didn't have the card? Okay. Yeah. I didn't bring the car with me. So so I Alright. I call you tomorrow. Okay? So sure, Kelly. Let me tell you this. You do have two options. Okay? If Uh-huh. you would like to process your payment through the customer portal, you can Mhmm. do so. Just follow the instruction, or if you don't want to be, pay rates, you can choose pay word line, and then it will be routed to the page where you have to select master or Visa. Select if it's using master, then you have an option to put your card details and proceed with the payment. Else, Okay. tomorrow morning, if there is no payment process nighttime, I will call you back, Okay. so we can Sure. do it over the phone. Okay? Okay. Sure. Thank you. Alright. So your Okay. services remains active. Once this payment has been done, we'll Mhmm. go ahead and proceed and process accordingly. Okay? And if Okay. you change your mind, we are here. Okay? Because we Okay. can change your contract if you would like. Okay. Because I'm Okay. I'm because I'm I'm seeing here that your service is active. So, yeah, Okay. Sure.","start_word":896,"end_word":1133,"sentiment":"neutral","sentiment_score":0.013482545048561915},{"text":"I'm really saddened about your canceling your services.","start_word":1134,"end_word":1141,"sentiment":"negative","sentiment_score":-0.6053541898727417},{"text":"But, yeah, if you change your mind, just let us know as well. Talk to you Okay. tomorrow morning if you're not able to do it nighttime, okay, the payment. Okay. But try to Okay. do so. It's just a smooth process for you. Okay. Alright. Okay.","start_word":1142,"end_word":1188,"sentiment":"neutral","sentiment_score":-0.019987544044852257},{"text":"Thank you, Thank Kelly. you.","start_word":1189,"end_word":1193,"sentiment":"positive","sentiment_score":0.5330436825752258},{"text":"Yeah. No worries. Talk to you Thank soon. you. I'll Okay. call you back tomorrow morning. Okay?","start_word":1194,"end_word":1210,"sentiment":"neutral","sentiment_score":0.18958173078649185},{"text":"Thank you. Thank you. Bye.","start_word":1211,"end_word":1215,"sentiment":"positive","sentiment_score":0.6035157442092896}],"average":{"sentiment":"neutral","sentiment_score":-0.026391540314306555}}}}