{"metadata":{"transaction_key":"deprecated","request_id":"019f7cc2-5754-7f20-8452-3f73d8a8a28b","sha256":"4e628c6a44f89ffc90ebcc4d9719c2eead312199cee1395edb52a2208c34528c","created":"2026-07-19T23:42:20.419Z","duration":73.58394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Beth Avena College. If you would like to speak with a member of staff or We are sorry. There is no one available to take your call. Please record your message after the tone. Press","confidence":1.0,"words":[{"word":"beth","start":0.16,"end":0.32,"confidence":0.23400879,"punctuated_word":"Beth","sentiment":"neutral","sentiment_score":-0.005278121680021286},{"word":"avena","start":0.32,"end":0.64,"confidence":0.6378174,"punctuated_word":"Avena","sentiment":"neutral","sentiment_score":0.017854318022727966},{"word":"college","start":0.64,"end":1.04,"confidence":0.8852539,"punctuated_word":"College.","sentiment":"neutral","sentiment_score":0.002970065455883742},{"word":"if","start":1.04,"end":1.12,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.022464433684945107},{"word":"you","start":1.12,"end":1.28,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016633998602628708},{"word":"would","start":1.28,"end":1.4399999,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.017536694183945656},{"word":"like","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.017193438485264778},{"word":"to","start":1.5999999,"end":1.76,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.022811470553278923},{"word":"speak","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.03885955363512039},{"word":"with","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.02659304440021515},{"word":"a","start":2.1599998,"end":2.24,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.024059541523456573},{"word":"member","start":2.24,"end":2.56,"confidence":0.9980469,"punctuated_word":"member","sentiment":"neutral","sentiment_score":-0.017554577440023422},{"word":"of","start":2.56,"end":2.8,"confidence":0.99121094,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.022231977432966232},{"word":"staff","start":2.8,"end":3.04,"confidence":0.32177734,"punctuated_word":"staff","sentiment":"neutral","sentiment_score":-0.049345649778842926},{"word":"or","start":3.04,"end":3.1999998,"confidence":0.3864746,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04836466535925865},{"word":"we","start":67.28894,"end":67.52894,"confidence":0.9941406,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.36921778321266174},{"word":"are","start":67.52894,"end":67.688934,"confidence":1.0,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.7016980648040771},{"word":"sorry","start":67.688934,"end":68.16894,"confidence":0.9489746,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.6571215391159058},{"word":"there","start":68.16894,"end":68.32893,"confidence":0.9970703,"punctuated_word":"There","sentiment":"negative","sentiment_score":-0.8108001351356506},{"word":"is","start":68.32893,"end":68.48894,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7967512011528015},{"word":"no","start":68.48894,"end":68.728935,"confidence":1.0,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.760985255241394},{"word":"one","start":68.728935,"end":68.88894,"confidence":0.9980469,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.8015933632850647},{"word":"available","start":68.88894,"end":69.28894,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.8162686228752136},{"word":"to","start":69.28894,"end":69.44894,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8079634308815002},{"word":"take","start":69.44894,"end":69.688934,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8383661508560181},{"word":"your","start":69.688934,"end":69.92894,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8168739676475525},{"word":"call","start":69.92894,"end":70.42894,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.7750276327133179},{"word":"please","start":70.48894,"end":70.80894,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.31909725069999695},{"word":"record","start":70.80894,"end":71.12894,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.3771992623806},{"word":"your","start":71.12894,"end":71.368935,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.3111986517906189},{"word":"message","start":71.368935,"end":71.768936,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.30166706442832947},{"word":"after","start":71.768936,"end":72.088936,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.21347586810588837},{"word":"the","start":72.088936,"end":72.24894,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21344983577728271},{"word":"tone","start":72.24894,"end":72.74894,"confidence":0.99853516,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.19382937252521515},{"word":"press","start":72.96893,"end":73.46893,"confidence":0.98828125,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":-0.06702245026826859}],"paragraphs":{"transcript":"\nBeth Avena College. If you would like to speak with a member of staff or We are sorry. There is no one available to take your call. Please record your message after the tone. Press","paragraphs":[{"sentences":[{"text":"Beth Avena College.","start":0.16,"end":1.04,"sentiment":"neutral","sentiment_score":0.005182087266196807},{"text":"If you would like to speak with a member of staff or We are sorry.","start":1.04,"end":68.16894,"sentiment":"neutral","sentiment_score":-0.1367790954808394},{"text":"There is no one available to take your call.","start":68.16894,"end":70.42894,"sentiment":"negative","sentiment_score":-0.8027366399765015},{"text":"Please record your message after the tone.","start":70.48894,"end":72.74894,"sentiment":"neutral","sentiment_score":-0.2757024722439902},{"text":"Press","start":72.96893,"end":73.46893,"sentiment":"neutral","sentiment_score":-0.06702245026826859}],"sentiment":"neutral","sentiment_score":-0.32164884817653466,"num_words":35,"start":0.16,"end":73.46893}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Beth Avena College. If you would like to speak with a member of staff or We are sorry. There is no one available to take your call. Please record your message after the tone. Press","paragraphs":[{"sentences":[{"text":"Beth Avena College.","start":0.16,"end":1.04,"sentiment":"neutral","sentiment_score":0.005182087266196807},{"text":"If you would like to speak with a member of staff or We are sorry.","start":1.04,"end":68.16894,"sentiment":"neutral","sentiment_score":-0.1367790954808394},{"text":"There is no one available to take your call.","start":68.16894,"end":70.42894,"sentiment":"negative","sentiment_score":-0.8027366399765015},{"text":"Please record your message after the tone.","start":70.48894,"end":72.74894,"sentiment":"neutral","sentiment_score":-0.2757024722439902},{"text":"Press","start":72.96893,"end":73.46893,"sentiment":"neutral","sentiment_score":-0.06702245026826859}],"sentiment":"neutral","sentiment_score":-0.32164884817653466,"channel":1,"num_words":35,"start":0.16,"end":73.46893}]},"summary":{"result":"success","short":"Beth Avena College. If you would like to speak with a member of staff or We are sorry. There is no one available to take your call. Please record your message after the tone. Press"},"intents":{"segments":[{"text":"Please record your message after the tone.","start_word":27,"end_word":33,"intents":[{"intent":"Record message","confidence_score":0.09827895}]}]},"sentiments":{"segments":[{"text":"Beth Avena College. If you would like to speak with a member of staff or We are sorry.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":-0.11646272242069244},{"text":"There is no one available to take your call.","start_word":18,"end_word":26,"sentiment":"negative","sentiment_score":-0.7999657988548279},{"text":"Please record your message after the tone. Press","start_word":27,"end_word":34,"sentiment":"neutral","sentiment_score":-0.24945677816867828}],"average":{"sentiment":"neutral","sentiment_score":-0.30770024799165274}}}}