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We're just reaching out to check if there's any additional documents or information that we're required to submit. Oh, okay. I got it. So let me just check on here. Because today, we received, like, a notification stating the status in in progress. And then when we open the file, there are some details here. It says claim and charge back at IntegraPay. Is this the correct department where we can check if the documents we submitted are completed or sufficient? I got it. And could you please share to me what is the status showing from your end now? Sure. Ignacio. Melissa@airtel.net.au. Yes. That is correct. Mhmm. Okay. I got it. Thank you so much for those details. Appreciate it. Yeah. That's all. Mhmm. That's all. Yeah. That's it. Thank you. Have a great day. 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Good morning. This is Melissa from Airtel accounts. I'm just trying to inquire in reference with a existing claim or dispute we got from a client. I have a claim and dispute reference number.\n\nWe're just reaching out to check if there's any additional documents or information that we're required to submit. Oh, okay. I got it. So let me just check on here. Because today, we received, like, a notification stating the status in in progress.\n\nAnd then when we open the file, there are some details here. It says claim and charge back at IntegraPay. Is this the correct department where we can check if the documents we submitted are completed or sufficient? I got it. And could you please share to me what is the status showing from your end now?\n\nSure. Ignacio. Melissa@airtel.net.au. Yes. That is correct.\n\nMhmm. Okay. I got it. Thank you so much for those details. Appreciate it.\n\nYeah. That's all. Mhmm. That's all. Yeah.\n\nThat's it. Thank you. Have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":64.71,"end":65.21,"sentiment":"neutral","sentiment_score":0.1095113754272461},{"text":"Good morning.","start":65.43,"end":66.15,"sentiment":"neutral","sentiment_score":0.21797867119312286},{"text":"This is Melissa from Airtel accounts.","start":66.15,"end":68.89,"sentiment":"neutral","sentiment_score":0.1278119757771492},{"text":"I'm just trying to inquire in reference with a existing claim or dispute we got from a client.","start":70.045,"end":78.465004,"sentiment":"neutral","sentiment_score":-0.003473353468709522},{"text":"I have a claim and dispute reference number.","start":79.645004,"end":83.025,"sentiment":"neutral","sentiment_score":-0.021465451689437032}],"sentiment":"neutral","sentiment_score":0.030802759900689126,"num_words":35,"start":64.71,"end":83.025},{"sentences":[{"text":"We're just reaching out to check if there's any additional documents or information that we're required to 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Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success or account management, please press 3. For general inquiries, please press 4. To hear these options again, please press 5. Thank you. Thank you for calling Worldpay for platforms. You're speaking with Rudy. How can I help you? Mhmm. So you're wanting to know what the status is? Okay. And you want to know what the status is? Okay. I won't be able because we we don't have access to the claims and chargeback system, so we don't know if what you've sent is sufficient or not. It goes to the bank directly, like, when you submit it to us. Our claims and chargeback team will send everything to the bank, and the bank will make the assessment based on what you have provided. So as long as you provided everything to support the claim, the the the bank will make their decision at the end of the day. We don't have a control of that on that. No. Because I I don't know I I don't have access to what you have sent. We don't get access for that. I can see where what the status is on my system, but I won't be able to give you more information than that. Yeah. Sure. I'll let me have a look at that for you, Melissa. Just before I do proceed, can I confirm your last name, please? And an email address for yourself? Perfect. Thank you. So this is for the claim number starting with DDQ ending with 6160? Okay. Unauthorized transaction. Okay. So as of September 18, we have sent the status says documents have been sent to the bank. So whatever you did submit has been sent to the bank, and we're just waiting for the bank to respond now. Yes. Yep. Not a problem. Is there anything else I can that is that it? Okay. That's all. Thank you. Thanks. You too. 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you for calling Worldpay for Platforms. Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success or account management, please press 3.\n\nFor general inquiries, please press 4. To hear these options again, please press 5. Thank you. Thank you for calling Worldpay for platforms. You're speaking with Rudy.\n\nHow can I help you? Mhmm. So you're wanting to know what the status is? Okay. And you want to know what the status is?\n\nOkay. I won't be able because we we don't have access to the claims and chargeback system, so we don't know if what you've sent is sufficient or not. It goes to the bank directly, like, when you submit it to us. Our claims and chargeback team will send everything to the bank, and the bank will make the assessment based on what you have provided. So as long as you provided everything to support the claim, the the the bank will make their decision at the end of the day.\n\nWe don't have a control of that on that. No. Because I I don't know I I don't have access to what you have sent. We don't get access for that. I can see where what the status is on my system, but I won't be able to give you more information than that.\n\nYeah. Sure. I'll let me have a look at that for you, Melissa. Just before I do proceed, can I confirm your last name, please? And an email address for yourself?\n\nPerfect. Thank you. So this is for the claim number starting with DDQ ending with 6160? Okay. Unauthorized transaction.\n\nOkay. So as of September 18, we have sent the status says documents have been sent to the bank. So whatever you did submit has been sent to the bank, and we're just waiting for the bank to respond now. Yes. Yep.\n\nNot a problem. Is there anything else I can that is that it? Okay. That's all. Thank you.\n\nThanks. You too. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Worldpay for Platforms.","start":0.71999997,"end":2.6599998,"sentiment":"positive","sentiment_score":0.4497817541871752},{"text":"Please note your call may be recorded for training or security purposes.","start":3.04,"end":6.5,"sentiment":"neutral","sentiment_score":0.03908682738741239},{"text":"If you know the extension of the person you wish to speak to, please dial it now.","start":7.04,"end":11.219999,"sentiment":"neutral","sentiment_score":0.036505869644529676},{"text":"Otherwise, for sales, please press 2.","start":11.599999,"end":13.94,"sentiment":"neutral","sentiment_score":0.01466220865646998},{"text":"For client success or account management, please press 3.","start":14.225,"end":17.285,"sentiment":"neutral","sentiment_score":0.07013259103728665}],"sentiment":"neutral","sentiment_score":0.09720157967040352,"num_words":51,"start":0.71999997,"end":17.285},{"sentences":[{"text":"For general inquiries, please press 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what the status is?","start":80.0,"end":82.9,"sentiment":"neutral","sentiment_score":-0.02931737382378843},{"text":"Okay.","start":83.840004,"end":84.16,"sentiment":"neutral","sentiment_score":0.0006594620645046234},{"text":"And you want to know what the status is?","start":84.16,"end":86.1,"sentiment":"neutral","sentiment_score":-0.009850211234556304}],"sentiment":"neutral","sentiment_score":0.061904406771063805,"num_words":25,"start":62.35,"end":86.1},{"sentences":[{"text":"Okay.","start":96.585,"end":97.085,"sentiment":"neutral","sentiment_score":-0.1518653929233551},{"text":"I won't be able because we we don't have access to the claims and chargeback system, so we don't know if what you've sent is sufficient or not.","start":97.384995,"end":107.92,"sentiment":"negative","sentiment_score":-0.430154412984848},{"text":"It goes to the bank directly, like, when you submit it to us.","start":107.92,"end":111.3,"sentiment":"neutral","sentiment_score":-0.3128193708566519},{"text":"Our claims and chargeback team will send everything to the bank, and the bank will make the assessment based on what you have provided.","start":111.44,"end":118.9,"sentiment":"neutral","sentiment_score":-0.25068259860078496},{"text":"So as long as you provided everything to support the claim, the the the bank will make their decision at the end of the day.","start":119.465004,"end":127.485,"sentiment":"neutral","sentiment_score":-0.25635809302330015}],"sentiment":"neutral","sentiment_score":-0.31525467549051556,"num_words":91,"start":96.585,"end":127.485},{"sentences":[{"text":"We don't have a control of that on that.","start":127.545,"end":130.285,"sentiment":"negative","sentiment_score":-0.4406907392872704},{"text":"No.","start":164.52,"end":164.76001,"sentiment":"neutral","sentiment_score":-0.2265976518392563},{"text":"Because I I don't know I I don't have access to what you have 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you.","start":243.86499,"end":244.685,"sentiment":"positive","sentiment_score":0.43532587587833405}],"sentiment":"neutral","sentiment_score":0.107598679450651,"num_words":18,"start":237.70499,"end":244.685},{"sentences":[{"text":"Thanks.","start":246.185,"end":246.685,"sentiment":"positive","sentiment_score":0.4766113758087158},{"text":"You too.","start":247.22499,"end":247.70499,"sentiment":"neutral","sentiment_score":0.12840373441576958},{"text":"Bye.","start":247.70499,"end":248.20499,"sentiment":"neutral","sentiment_score":-0.07666494697332382}],"sentiment":"neutral","sentiment_score":0.1641884744167328,"num_words":4,"start":246.185,"end":248.20499}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Worldpay for Platforms. Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success or account management, please press 3.\n\nFor general inquiries, please press 4. To hear these options again, please press 5. Thank you. Thank you for calling Worldpay for platforms. You're speaking with Rudy.\n\nHow can I help you?\n\nChannel 0: Hi. Good morning. This is Melissa from Airtel accounts.\n\nChannel 1: Mhmm.\n\nChannel 0: I'm just trying to inquire in reference with a existing claim or dispute we got from a client. I have\n\nChannel 1: So\n\nChannel 0: a\n\nChannel 1: you're wanting\n\nChannel 0: claim\n\nChannel 1: to\n\nChannel 0: and\n\nChannel 1: know\n\nChannel 0: dispute\n\nChannel 1: what the status\n\nChannel 0: reference\n\nChannel 1: is?\n\nChannel 0: number.\n\nChannel 1: Okay. And you want to know what the status is?\n\nChannel 0: We're just reaching out to check if there's any additional documents or information that we're required to submit.\n\nChannel 1: Okay. I won't be able because we we don't have access to the claims and chargeback system, so we don't know if what you've sent is sufficient or not. It goes to the bank directly, like, when you submit it to us. Our claims and chargeback team will send everything to the bank, and the bank will make the assessment based on what you have provided. So as long as you provided everything to support the claim, the the the bank will make their decision at the end of the day.\n\nWe don't have a control of that on that.\n\nChannel 0: Oh, okay. I got it. So let me just check on here. Because today, we received, like, a notification stating the status in in progress. And then when we open the file, there are some details here.\n\nIt says claim and charge back at IntegraPay. Is this the correct department where we can check if the documents we submitted are completed or sufficient?\n\nChannel 1: No. Because I I don't know I I don't have access to what you have sent. We don't get access for that. I can see where what the status is on my system, but I won't be able to give you more information than that.\n\nChannel 0: I got it. And could you please share to me what is the status showing from your\n\nChannel 1: Yeah.\n\nChannel 0: end now?\n\nChannel 1: Sure. I'll let me have a look at that for you, Melissa. Just before I do proceed, can I confirm your last name, please?\n\nChannel 0: Sure. Ignacio.\n\nChannel 1: And an email address for yourself?\n\nChannel 0: Melissa@airtel.net.au.\n\nChannel 1: Perfect. Thank you. So this is for the claim number starting with DDQ ending with 6160?\n\nChannel 0: Yes. That is correct.\n\nChannel 1: Okay. Unauthorized transaction. Okay. So as of September 18, we have sent the status says documents have been sent to the bank. So whatever you did submit has been sent to the bank, and we're\n\nChannel 0: Mhmm.\n\nChannel 1: just waiting for the bank to respond now.\n\nChannel 0: Okay. I got it.\n\nChannel 1: Yes.\n\nChannel 0: Thank you so much for those details. Appreciate\n\nChannel 1: Yep.\n\nChannel 0: it.\n\nChannel 1: Not\n\nChannel 0: Yeah.\n\nChannel 1: a problem.\n\nChannel 0: That's\n\nChannel 1: Is\n\nChannel 0: all.\n\nChannel 1: there anything else I\n\nChannel 0: Mhmm.\n\nChannel 1: can that is that it?\n\nChannel 0: That's all. Yeah. That's\n\nChannel 1: Okay. That's all.\n\nChannel 0: it.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you. Have a\n\nChannel 1: Thanks.\n\nChannel 0: great day. Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Worldpay for Platforms.","start":0.71999997,"end":2.6599998,"sentiment":"positive","sentiment_score":0.4497817541871752},{"text":"Please note your call may be recorded for training or security purposes.","start":3.04,"end":6.5,"sentiment":"neutral","sentiment_score":0.03908682738741239},{"text":"If you know the extension of the person you wish to speak to, please dial it now.","start":7.04,"end":11.219999,"sentiment":"neutral","sentiment_score":0.036505869644529676},{"text":"Otherwise, for sales, please press 2.","start":11.599999,"end":13.94,"sentiment":"neutral","sentiment_score":0.01466220865646998},{"text":"For client success or account management, please press 3.","start":14.225,"end":17.285,"sentiment":"neutral","sentiment_score":0.07013259103728665}],"sentiment":"neutral","sentiment_score":0.09720157967040352,"channel":1,"num_words":51,"start":0.71999997,"end":17.285},{"sentences":[{"text":"For general inquiries, please press 4.","start":17.585001,"end":19.845001,"sentiment":"neutral","sentiment_score":0.026561032980680466},{"text":"To hear these options again, please press 5.","start":19.985,"end":22.485,"sentiment":"neutral","sentiment_score":0.023916533449664712},{"text":"Thank you.","start":22.785,"end":23.605,"sentiment":"positive","sentiment_score":0.4174647778272629},{"text":"Thank you for calling Worldpay for platforms.","start":58.75,"end":61.09,"sentiment":"positive","sentiment_score":0.4813439803464072},{"text":"You're speaking with Rudy.","start":61.23,"end":62.35,"sentiment":"positive","sentiment_score":0.3567093014717102}],"sentiment":"neutral","sentiment_score":0.22155085516472658,"channel":1,"num_words":27,"start":17.585001,"end":62.35},{"sentences":[{"text":"How can I help 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or dispute we got from a client.","start":70.045,"end":78.465004,"sentiment":"neutral","sentiment_score":-0.003473353468709522},{"text":"I have","start":79.645004,"end":80.205,"sentiment":"neutral","sentiment_score":-0.01954918447881937}],"sentiment":"neutral","sentiment_score":-0.005080936569720506,"channel":0,"num_words":20,"start":70.045,"end":80.205},{"sentences":[{"text":"So","start":80.0,"end":80.24,"sentiment":"neutral","sentiment_score":-0.016548842191696167}],"sentiment":"neutral","sentiment_score":-0.016548842191696167,"channel":1,"num_words":1,"start":80.0,"end":80.24},{"sentences":[{"text":"a","start":80.205,"end":80.605,"sentiment":"neutral","sentiment_score":-0.019181054085493088}],"sentiment":"neutral","sentiment_score":-0.019181054085493088,"channel":0,"num_words":1,"start":80.205,"end":80.605},{"sentences":[{"text":"you're 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you want to know what the status is?","start":84.16,"end":86.1,"sentiment":"neutral","sentiment_score":-0.009850211234556304}],"sentiment":"neutral","sentiment_score":-0.00879924390465021,"channel":1,"num_words":10,"start":83.840004,"end":86.1},{"sentences":[{"text":"We're just reaching out to check if there's any additional documents or information that we're required to submit.","start":87.13,"end":95.15,"sentiment":"neutral","sentiment_score":-0.048163758487337165}],"sentiment":"neutral","sentiment_score":-0.048163758487337165,"channel":0,"num_words":18,"start":87.13,"end":95.15},{"sentences":[{"text":"Okay.","start":96.585,"end":97.085,"sentiment":"neutral","sentiment_score":-0.1518653929233551},{"text":"I won't be able because we we don't have access to the claims and chargeback system, so we don't know if what you've sent is sufficient or not.","start":97.384995,"end":107.92,"sentiment":"negative","sentiment_score":-0.430154412984848},{"text":"It goes to the bank directly, like, when you submit it to us.","start":107.92,"end":111.3,"sentiment":"neutral","sentiment_score":-0.3128193708566519},{"text":"Our claims and chargeback team will send everything to the bank, and the bank will make the assessment based on what you have provided.","start":111.44,"end":118.9,"sentiment":"neutral","sentiment_score":-0.25068259860078496},{"text":"So as long as you provided everything to support the claim, the the the bank will make their decision at the end of the day.","start":119.465004,"end":127.485,"sentiment":"neutral","sentiment_score":-0.25635809302330015}],"sentiment":"neutral","sentiment_score":-0.31525467549051556,"channel":1,"num_words":91,"start":96.585,"end":127.485},{"sentences":[{"text":"We don't have a control of that on 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sent.","start":164.76001,"end":169.18001,"sentiment":"neutral","sentiment_score":-0.3017902145783106},{"text":"We don't get access for that.","start":169.56001,"end":171.58,"sentiment":"neutral","sentiment_score":-0.274603046476841},{"text":"I can see where what the status is on my system, but I won't be able to give you more information than that.","start":172.52,"end":178.485,"sentiment":"neutral","sentiment_score":-0.2524451937364495}],"sentiment":"neutral","sentiment_score":-0.2712735245625178,"channel":1,"num_words":45,"start":164.52,"end":178.485},{"sentences":[{"text":"I got it.","start":179.615,"end":180.255,"sentiment":"neutral","sentiment_score":-0.08699342608451843},{"text":"And could you please share to me what is the status showing from 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I do proceed, can I confirm your last name, please?","start":188.005,"end":190.985,"sentiment":"neutral","sentiment_score":0.048393973925461374}],"sentiment":"neutral","sentiment_score":0.07710642095965643,"channel":1,"num_words":24,"start":185.765,"end":190.985},{"sentences":[{"text":"Sure.","start":191.535,"end":192.015,"sentiment":"neutral","sentiment_score":0.013259150087833405},{"text":"Ignacio.","start":192.015,"end":192.515,"sentiment":"neutral","sentiment_score":0.015793321654200554}],"sentiment":"neutral","sentiment_score":0.01452623587101698,"channel":0,"num_words":2,"start":191.535,"end":192.515},{"sentences":[{"text":"And an email address for yourself?","start":193.57,"end":195.35,"sentiment":"neutral","sentiment_score":0.01599846516425411}],"sentiment":"neutral","sentiment_score":0.01599846516425411,"channel":1,"num_words":6,"start":193.57,"end":195.35},{"sentences":[{"text":"Melissa@airtel.net.au.","start":196.06999,"end":199.53,"sentiment":"neutral","sentiment_score":0.014938414096832275}],"sentiment":"neutral","sentiment_score":0.014938414096832275,"channel":0,"num_words":1,"start":196.06999,"end":199.53},{"sentences":[{"text":"Perfect.","start":199.97,"end":200.45,"sentiment":"positive","sentiment_score":0.3768499493598938},{"text":"Thank you.","start":200.45,"end":200.93001,"sentiment":"positive","sentiment_score":0.3922571688890457},{"text":"So this is for the claim number starting with DDQ ending with 6160?","start":200.93001,"end":208.505,"sentiment":"neutral","sentiment_score":0.08468491584062576}],"sentiment":"neutral","sentiment_score":0.1413917620666325,"channel":1,"num_words":16,"start":199.97,"end":208.505},{"sentences":[{"text":"Yes.","start":209.55501,"end":210.05501,"sentiment":"neutral","sentiment_score":0.05481573939323425},{"text":"That is correct.","start":210.115,"end":211.095,"sentiment":"neutral","sentiment_score":0.06456594914197922}],"sentiment":"neutral","sentiment_score":0.062128396704792976,"channel":0,"num_words":4,"start":209.55501,"end":211.095},{"sentences":[{"text":"Okay.","start":210.965,"end":211.465,"sentiment":"neutral","sentiment_score":-0.010348629206418993},{"text":"Unauthorized transaction.","start":212.16501,"end":213.465,"sentiment":"neutral","sentiment_score":-0.036122165620326996},{"text":"Okay.","start":214.005,"end":214.505,"sentiment":"neutral","sentiment_score":-0.02915627509355545},{"text":"So as of September 18, we have sent the status 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The representative is unable to provide more information as they don't have access to the claims and chargeback system. The representative confirms the last name, email address, and the date of the incident before ending the call."},"intents":{"segments":[{"text":"I'm just trying to inquire in reference with a existing claim or dispute we got from a client. I have So a you're wanting claim to and know dispute what the status reference is? number.","start_word":93,"end_word":127,"intents":[{"intent":"Inquire about claim status","confidence_score":0.29289317},{"intent":"Submit claim","confidence_score":0.35267064}]},{"text":"And you want to know what the status is? We're just reaching out to check if there's any additional documents or information that we're required to submit. Okay.","start_word":129,"end_word":156,"intents":[{"intent":"Check status","confidence_score":0.32344013}]},{"text":"We're just reaching out to check if there's any additional documents or information that we're required to submit. Okay.","start_word":138,"end_word":156,"intents":[{"intent":"Check documents","confidence_score":0.078909755}]},{"text":"Because today, we received, like, a notification stating the status in in progress.","start_word":268,"end_word":280,"intents":[{"intent":"Receive notification about status","confidence_score":0.000008974163}]},{"text":"It says claim and charge back at IntegraPay. Is this the correct department where we can check if the documents we submitted are completed or sufficient? No.","start_word":293,"end_word":319,"intents":[{"intent":"Check claim status","confidence_score":0.17461337}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Worldpay for Platforms.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.4565037786960602},{"text":"Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success or account management, please press 3. For general inquiries, please press 4. To hear these options again, please press 5. Thank you.","start_word":7,"end_word":66,"sentiment":"neutral","sentiment_score":0.05449823662638664},{"text":"Thank you for calling Worldpay for platforms. You're speaking with Rudy. How can I help you?","start_word":67,"end_word":82,"sentiment":"positive","sentiment_score":0.41079220175743103},{"text":"Hi. Good morning. This is Melissa from Airtel accounts. Mhmm. I'm just trying to inquire in reference with a existing claim or dispute we got from a client. I have So a you're wanting claim to and know dispute what the status reference is? number. Okay. And you want to know what the status is? We're just reaching out to check if there's any additional documents or information that we're required to submit. Okay.","start_word":83,"end_word":156,"sentiment":"neutral","sentiment_score":-0.003242318751290441},{"text":"I won't be able because we we don't have access to the claims and chargeback system, so we don't know if what you've sent is sufficient or not.","start_word":157,"end_word":184,"sentiment":"negative","sentiment_score":-0.4269156754016876},{"text":"It goes to the bank directly, like, when you submit it to us. Our claims and chargeback team will send everything to the bank, and the bank will make the assessment based on what you have provided. So as long as you provided everything to support the claim, the the the bank will make their decision at the end of the day.","start_word":185,"end_word":246,"sentiment":"neutral","sentiment_score":-0.26432621479034424},{"text":"We don't have a control of that on that.","start_word":247,"end_word":255,"sentiment":"negative","sentiment_score":-0.4339301884174347},{"text":"Oh, okay. I got it. So let me just check on here. Because today, we received, like, a notification stating the status in in progress. And then when we open the file, there are some details here. It says claim and charge back at IntegraPay. Is this the correct department where we can check if the documents we submitted are completed or sufficient? No. Because I I don't know I I don't have access to what you have sent. We don't get access for that. I can see where what the status is on my system, but I won't be able to give you more information than that. I got it. And could you please share to me what is the status showing from your Yeah. end now? Sure. I'll let me have a look at that for you, Melissa. Just before I do proceed, can I confirm your last name, please? Sure. Ignacio. And an email address for yourself? Melissa@airtel.net.au.","start_word":256,"end_word":416,"sentiment":"neutral","sentiment_score":-0.052315840578597526},{"text":"Perfect. Thank you.","start_word":417,"end_word":419,"sentiment":"positive","sentiment_score":0.3768379390239715},{"text":"So this is for the claim number starting with DDQ ending with 6160? Yes. That is correct. Okay. Unauthorized transaction. Okay. So as of September 18, we have sent the status says documents have been sent to the bank. So whatever you did submit has been sent to the bank, and we're Mhmm. just waiting for the bank to respond now. Okay. I got it. Yes.","start_word":420,"end_word":485,"sentiment":"neutral","sentiment_score":0.010906617157161236},{"text":"Thank you so much for those details. Appreciate Yep.","start_word":486,"end_word":494,"sentiment":"positive","sentiment_score":0.47760844230651855},{"text":"it. Not Yeah. a problem. That's Is all. there anything else I Mhmm. can that is that it? That's all. Yeah. That's Okay. That's all. it.","start_word":495,"end_word":520,"sentiment":"neutral","sentiment_score":0.08236424624919891},{"text":"Thank you. Thank you. Have a Thanks. great day.","start_word":521,"end_word":529,"sentiment":"positive","sentiment_score":0.4540231227874756},{"text":"Bye bye. You too. Bye.","start_word":530,"end_word":534,"sentiment":"neutral","sentiment_score":0.22360267341136933}],"average":{"sentiment":"neutral","sentiment_score":-0.018482782283005407}}}}