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to Entrust ICT. Press 1 for sales. Press 2 for provisioning and service delivery. Press 3 for billing and accounts. Press 4 for support.\n\nPress 5 for all other inquiries, and press 9 to hear these options again. Welcome to Entrust ICT. Press 1 for sales. Press 2 for provisioning and service delivery. Press 3 for billing and accounts.\n\nPress 4 for support. Press 5 for all other inquiries, and press 9. Good afternoon. Entrust Street speaking. He's not in the office at the moment.\n\nCan I take a message? Oh, okay then. Alright. Bye. No worries.\n\nBye.","paragraphs":[{"sentences":[{"text":"Welcome to Entrust ICT.","start":1.76,"end":3.54,"sentiment":"neutral","sentiment_score":0.19006163254380226},{"text":"Press 1 for sales.","start":4.48,"end":5.94,"sentiment":"neutral","sentiment_score":0.1008742768317461},{"text":"Press 2 for provisioning and service delivery.","start":6.3199997,"end":8.66,"sentiment":"neutral","sentiment_score":0.06095813001905169},{"text":"Press 3 for billing and accounts.","start":9.04,"end":10.98,"sentiment":"neutral","sentiment_score":0.04362987354397774},{"text":"Press 4 for support.","start":11.5199995,"end":12.9,"sentiment":"neutral","sentiment_score":0.03971725236624479}],"sentiment":"neutral","sentiment_score":0.08044395193457604,"num_words":25,"start":1.76,"end":12.9},{"sentences":[{"text":"Press 5 for all other inquiries, and press 9 to hear these options again.","start":13.434999,"end":18.335,"sentiment":"neutral","sentiment_score":0.053483558020421436},{"text":"Welcome to Entrust ICT.","start":25.115,"end":26.895,"sentiment":"neutral","sentiment_score":0.0949578694999218},{"text":"Press 1 for sales.","start":27.98,"end":29.36,"sentiment":"neutral","sentiment_score":0.04693158809095621},{"text":"Press 2 for provisioning and service delivery.","start":29.66,"end":32.0,"sentiment":"neutral","sentiment_score":0.03732833532350404},{"text":"Press 3 for billing and accounts.","start":32.38,"end":34.32,"sentiment":"neutral","sentiment_score":0.028786787452797096}],"sentiment":"neutral","sentiment_score":0.050009906132306374,"num_words":35,"start":13.434999,"end":34.32},{"sentences":[{"text":"Press 4 for support.","start":34.86,"end":36.32,"sentiment":"neutral","sentiment_score":0.0249852379783988},{"text":"Press 5 for all other inquiries, and press 9.","start":36.78,"end":40.975,"sentiment":"neutral","sentiment_score":0.03378205022050275},{"text":"Good afternoon.","start":52.760002,"end":53.48,"sentiment":"neutral","sentiment_score":0.197134368121624},{"text":"Entrust Street speaking.","start":53.48,"end":54.62,"sentiment":"neutral","sentiment_score":0.1403783013423284},{"text":"He's not in the office at the moment.","start":61.96,"end":63.64,"sentiment":"neutral","sentiment_score":-0.17445684224367142}],"sentiment":"neutral","sentiment_score":-0.0067796805300391625,"num_words":26,"start":34.86,"end":63.64},{"sentences":[{"text":"Can I take a message?","start":63.64,"end":64.86,"sentiment":"neutral","sentiment_score":-0.06308587193489075},{"text":"Oh, okay then.","start":71.115,"end":72.175,"sentiment":"neutral","sentiment_score":0.13770562410354614},{"text":"Alright.","start":72.315,"end":72.815,"sentiment":"neutral","sentiment_score":0.2776084542274475},{"text":"Bye.","start":73.354996,"end":73.854996,"sentiment":"neutral","sentiment_score":0.2269763946533203},{"text":"No worries.","start":74.315,"end":74.955,"sentiment":"neutral","sentiment_score":0.021791867911815643}],"sentiment":"neutral","sentiment_score":0.05382134144504865,"num_words":12,"start":63.64,"end":74.955},{"sentences":[{"text":"Bye.","start":74.955,"end":75.455,"sentiment":"neutral","sentiment_score":0.02713358029723167}],"sentiment":"neutral","sentiment_score":0.02713358029723167,"num_words":1,"start":74.955,"end":75.455}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Entrust ICT. Press 1 for sales. Press 2 for provisioning and service delivery. Press 3 for billing and accounts. Press 4 for support.\n\nPress 5 for all other inquiries, and press 9 to hear these options again. Welcome to Entrust ICT. Press 1 for sales. Press 2 for provisioning and service delivery. Press 3 for billing and accounts.\n\nPress 4 for support. Press 5 for all other inquiries, and press 9. Good afternoon. Entrust Street speaking.\n\nChannel 0: Yeah. Good afternoon. Is Rian Albana available?\n\nChannel 1: He's not in the office at the moment. Can I take a message?\n\nChannel 0: Alright. And and no worries if he's not available. Just send him an email.\n\nChannel 1: Oh, okay then. Alright.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Alright. Bye\n\nChannel 1: No\n\nChannel 0: bye.\n\nChannel 1: worries.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Entrust ICT.","start":1.76,"end":3.54,"sentiment":"neutral","sentiment_score":0.19006163254380226},{"text":"Press 1 for sales.","start":4.48,"end":5.94,"sentiment":"neutral","sentiment_score":0.1008742768317461},{"text":"Press 2 for provisioning and service delivery.","start":6.3199997,"end":8.66,"sentiment":"neutral","sentiment_score":0.06095813001905169},{"text":"Press 3 for billing and accounts.","start":9.04,"end":10.98,"sentiment":"neutral","sentiment_score":0.04362987354397774},{"text":"Press 4 for support.","start":11.5199995,"end":12.9,"sentiment":"neutral","sentiment_score":0.03971725236624479}],"sentiment":"neutral","sentiment_score":0.08044395193457604,"channel":1,"num_words":25,"start":1.76,"end":12.9},{"sentences":[{"text":"Press 5 for all other inquiries, and press 9 to hear these options again.","start":13.434999,"end":18.335,"sentiment":"neutral","sentiment_score":0.053483558020421436},{"text":"Welcome to Entrust ICT.","start":25.115,"end":26.895,"sentiment":"neutral","sentiment_score":0.0949578694999218},{"text":"Press 1 for sales.","start":27.98,"end":29.36,"sentiment":"neutral","sentiment_score":0.04693158809095621},{"text":"Press 2 for provisioning and service delivery.","start":29.66,"end":32.0,"sentiment":"neutral","sentiment_score":0.03732833532350404},{"text":"Press 3 for billing and accounts.","start":32.38,"end":34.32,"sentiment":"neutral","sentiment_score":0.028786787452797096}],"sentiment":"neutral","sentiment_score":0.050009906132306374,"channel":1,"num_words":35,"start":13.434999,"end":34.32},{"sentences":[{"text":"Press 4 for support.","start":34.86,"end":36.32,"sentiment":"neutral","sentiment_score":0.0249852379783988},{"text":"Press 5 for all other inquiries, and press 9.","start":36.78,"end":40.975,"sentiment":"neutral","sentiment_score":0.03378205022050275},{"text":"Good afternoon.","start":52.760002,"end":53.48,"sentiment":"neutral","sentiment_score":0.197134368121624},{"text":"Entrust Street speaking.","start":53.48,"end":54.62,"sentiment":"neutral","sentiment_score":0.1403783013423284}],"sentiment":"neutral","sentiment_score":0.0677435024537974,"channel":1,"num_words":18,"start":34.86,"end":54.62},{"sentences":[{"text":"Yeah.","start":56.190002,"end":56.510002,"sentiment":"neutral","sentiment_score":0.10407531261444092},{"text":"Good afternoon.","start":56.510002,"end":57.33,"sentiment":"neutral","sentiment_score":0.1274091601371765},{"text":"Is Rian Albana available?","start":57.39,"end":60.29,"sentiment":"neutral","sentiment_score":0.035193351563066244}],"sentiment":"neutral","sentiment_score":0.07138100559157985,"channel":0,"num_words":7,"start":56.190002,"end":60.29},{"sentences":[{"text":"He's not in the office at the moment.","start":61.96,"end":63.64,"sentiment":"neutral","sentiment_score":-0.17445684224367142},{"text":"Can I take a message?","start":63.64,"end":64.86,"sentiment":"neutral","sentiment_score":-0.06308587193489075}],"sentiment":"neutral","sentiment_score":-0.13162185366337115,"channel":1,"num_words":13,"start":61.96,"end":64.86},{"sentences":[{"text":"Alright.","start":65.90294,"end":66.40294,"sentiment":"neutral","sentiment_score":0.016490885987877846},{"text":"And and no worries if he's not available.","start":66.54294,"end":68.40294,"sentiment":"neutral","sentiment_score":-0.0016580098308622837},{"text":"Just send him an email.","start":68.46294,"end":70.64294,"sentiment":"neutral","sentiment_score":0.038496912270784375}],"sentiment":"neutral","sentiment_score":0.013979383478207248,"channel":0,"num_words":14,"start":65.90294,"end":70.64294},{"sentences":[{"text":"Oh, okay then.","start":71.115,"end":72.175,"sentiment":"neutral","sentiment_score":0.13770562410354614},{"text":"Alright.","start":72.315,"end":72.815,"sentiment":"neutral","sentiment_score":0.2776084542274475}],"sentiment":"neutral","sentiment_score":0.17268133163452148,"channel":1,"num_words":4,"start":71.115,"end":72.815},{"sentences":[{"text":"Thank you.","start":73.02294,"end":73.82294,"sentiment":"positive","sentiment_score":0.4733860194683075}],"sentiment":"positive","sentiment_score":0.4733860194683075,"channel":0,"num_words":2,"start":73.02294,"end":73.82294},{"sentences":[{"text":"Bye.","start":73.354996,"end":73.854996,"sentiment":"neutral","sentiment_score":0.2269763946533203}],"sentiment":"neutral","sentiment_score":0.2269763946533203,"channel":1,"num_words":1,"start":73.354996,"end":73.854996},{"sentences":[{"text":"Alright.","start":73.82294,"end":74.22294,"sentiment":"neutral","sentiment_score":0.1123303398489952},{"text":"Bye","start":74.22294,"end":74.46294,"sentiment":"neutral","sentiment_score":0.056121714413166046}],"sentiment":"neutral","sentiment_score":0.08422602713108063,"channel":0,"num_words":2,"start":73.82294,"end":74.46294},{"sentences":[{"text":"No","start":74.315,"end":74.555,"sentiment":"neutral","sentiment_score":0.03834644705057144}],"sentiment":"neutral","sentiment_score":0.03834644705057144,"channel":1,"num_words":1,"start":74.315,"end":74.555},{"sentences":[{"text":"bye.","start":74.46294,"end":74.62294,"sentiment":"neutral","sentiment_score":0.002568268682807684}],"sentiment":"neutral","sentiment_score":0.002568268682807684,"channel":0,"num_words":1,"start":74.46294,"end":74.62294},{"sentences":[{"text":"worries.","start":74.555,"end":74.955,"sentiment":"neutral","sentiment_score":0.005237288773059845}],"sentiment":"neutral","sentiment_score":0.005237288773059845,"channel":1,"num_words":1,"start":74.555,"end":74.955},{"sentences":[{"text":"Bye bye.","start":74.62294,"end":75.28294,"sentiment":"neutral","sentiment_score":0.047630321234464645}],"sentiment":"neutral","sentiment_score":0.047630321234464645,"channel":0,"num_words":2,"start":74.62294,"end":75.28294},{"sentences":[{"text":"Bye.","start":74.955,"end":75.455,"sentiment":"neutral","sentiment_score":0.02713358029723167}],"sentiment":"neutral","sentiment_score":0.02713358029723167,"channel":1,"num_words":1,"start":74.955,"end":75.455}]},"summary":{"result":"success","short":"The customer calls anteust ICT and is prompted to choose from various options. They are then transferred to Rian Albana's voicemail and instructed to leave a message. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"Can I take a message? Alright.","start_word":93,"end_word":98,"intents":[{"intent":"Request a message","confidence_score":0.023288121}]}]},"sentiments":{"segments":[{"text":"Welcome to Entrust ICT. Press 1 for sales. Press 2 for provisioning and service delivery. Press 3 for billing and accounts. Press 4 for support. Press 5 for all other inquiries, and press 9 to hear these options again. Welcome to Entrust ICT. Press 1 for sales. Press 2 for provisioning and service delivery. Press 3 for billing and accounts. Press 4 for support. Press 5 for all other inquiries, and press 9. Good afternoon. Entrust Street speaking. Yeah. Good afternoon. Is Rian Albana available? He's not in the office at the moment. Can I take a message? Alright. And and no worries if he's not available. Just send him an email. Oh, okay then. Alright.","start_word":0,"end_word":115,"sentiment":"neutral","sentiment_score":0.04461285099387169},{"text":"Thank you.","start_word":116,"end_word":117,"sentiment":"positive","sentiment_score":0.4657041728496551},{"text":"Bye. Alright. Bye No bye. worries. Bye bye. Bye.","start_word":118,"end_word":126,"sentiment":"neutral","sentiment_score":0.07013893127441406}],"average":{"sentiment":"neutral","sentiment_score":0.054371390113218586}}}}