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This is Christine from the transfer line. I have Jade from Digital Science Australia on the line. She's just wanting to know if there's any stock of the product. Thank you. Hello? Hi. I'm good. How are you? We recently purchased a few units of the digital set top box, the LG STB 6,500, and we were looking at purchasing nine more. You guys are out of stock last time we checked, so we're just rechecking to see if you guys have been restocked. 6500. We need nine more. We got 17 the other day. Mhmm. Thank you. That's at the Box 6500. Yes. We need it as soon as possible. We're in a bit of a rush. Okay. So yep. Sorry. So roughly how long till I would find out? Okay. By this evening. We did kinda need them, like, to like, at least to know what we're doing by today. But, yeah, I mean, if there's if you can't do it any sooner, then that's okay. We'll just have to wait till this evening. No worries. Thank you so much. Thank you. Oh, should I should I be expecting a call or a email? Sorry. Okay. Cool. Yep. Okay. Thank thank you very much. Okay. 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This is Christine from the transfer line. I have Jade from Digital Science\n\nChannel 0: Hello?\n\nChannel 1: Australia on the line.\n\nChannel 0: Yep.\n\nChannel 1: She's just wanting to know if there's any stock of the product.\n\nChannel 0: Okay. Alright.\n\nChannel 1: Thank you.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hey. Hi, Jay. This is\n\nChannel 1: Hi.\n\nChannel 0: Ross with Techcom. How are you?\n\nChannel 1: I'm good. How are you?\n\nChannel 0: Good too. Yeah. Tell me how can I assist you?\n\nChannel 1: We recently purchased a few units of the digital set top box, the LG STB 6,500, and we\n\nChannel 0: Mhmm.\n\nChannel 1: were looking at purchasing nine more. You guys are out of stock last time we checked, so we're just rechecking to see if you guys have been restocked.\n\nChannel 0: For STB9500. Right?\n\nChannel 1: 6500.\n\nChannel 0: Okay. Just a second. And total, how many units were you after?\n\nChannel 1: We need nine more. We got 17 the other day.\n\nChannel 0: Nine more.\n\nChannel 1: Mhmm.\n\nChannel 0: One sec checking.\n\nChannel 1: Thank you.\n\nChannel 0: Setup Box 6500. Right?\n\nChannel 1: That's at the Box 6500. Yes.\n\nChannel 0: And what's the timeline you were after, miss? Like, how soon are you looking for?\n\nChannel 1: We need it as soon as possible. We're in a bit of a rush.\n\nChannel 0: Okay. Currently, the item is not stocked in. I need to check with the vendor. And once I have an update from them, I can, yeah, tell you, like,\n\nChannel 1: Okay.\n\nChannel 0: how\n\nChannel 1: So\n\nChannel 0: what's the time and Mhmm.\n\nChannel 1: yep. Sorry. So roughly how long till I would find out?\n\nChannel 0: Give me a few I'll give you an update by evening.\n\nChannel 1: Okay. By this evening.\n\nChannel 0: Would that be okay?\n\nChannel 1: We did kinda need them, like, to like, at least to know what we're doing by today. But, yeah, I mean, if there's if you can't do it any sooner, then that's okay. We'll just have to wait till this evening.\n\nChannel 0: Yeah. No worries. I'll go to the vendor. I'll check for the stock. And once I update from them, I'll keep you update them.\n\nOkay?\n\nChannel 1: No worries. Thank you so much.\n\nChannel 0: Thank you, Jay. She's fine.\n\nChannel 1: Thank you. Oh, should I should I be expecting a call or a email? Sorry.\n\nChannel 0: I'll send you an email. I have\n\nChannel 1: Okay.\n\nChannel 0: got your\n\nChannel 1: Cool.\n\nChannel 0: email address, I guess.\n\nChannel 1: Yep.\n\nChannel 0: Yes. Jade@digitalsignAustralia. I'll send over Jade. Okay?\n\nChannel 1: Okay. Thank thank you very much.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.9199998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.048342667520046234},{"text":"This is Christine from the transfer line.","start":4.3199997,"end":6.5,"sentiment":"neutral","sentiment_score":0.07201638019510678},{"text":"I have Jade from Digital Science","start":6.64,"end":8.8,"sentiment":"neutral","sentiment_score":0.07153588409225146}],"sentiment":"neutral","sentiment_score":0.07011947381709303,"channel":1,"num_words":14,"start":3.9199998,"end":8.8},{"sentences":[{"text":"Hello?","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":0.06283894181251526}],"sentiment":"neutral","sentiment_score":0.06283894181251526,"channel":0,"num_words":1,"start":8.4,"end":8.9},{"sentences":[{"text":"Australia on the 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Mhmm.","start":150.43,"end":152.525,"sentiment":"neutral","sentiment_score":-0.0238888431340456}],"sentiment":"neutral","sentiment_score":-0.0238888431340456,"channel":0,"num_words":5,"start":150.43,"end":152.525},{"sentences":[{"text":"yep.","start":153.28,"end":153.76,"sentiment":"neutral","sentiment_score":-0.035205695778131485},{"text":"Sorry.","start":153.76,"end":154.16,"sentiment":"neutral","sentiment_score":-0.09501878917217256},{"text":"So roughly how long till I would find out?","start":154.16,"end":157.22,"sentiment":"neutral","sentiment_score":-0.05832198096646203}],"sentiment":"neutral","sentiment_score":-0.05955657396804203,"channel":1,"num_words":11,"start":153.28,"end":157.22},{"sentences":[{"text":"Give me a few I'll give you an update by 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stock.","start":186.495,"end":188.355,"sentiment":"neutral","sentiment_score":0.07623176276683807},{"text":"And once I update from them, I'll keep you update them.","start":188.895,"end":192.435,"sentiment":"neutral","sentiment_score":0.07859532128680836}],"sentiment":"neutral","sentiment_score":0.07605267548933625,"channel":0,"num_words":24,"start":184.255,"end":192.435},{"sentences":[{"text":"Okay?","start":193.215,"end":193.715,"sentiment":"neutral","sentiment_score":0.0667726919054985}],"sentiment":"neutral","sentiment_score":0.0667726919054985,"channel":0,"num_words":1,"start":193.215,"end":193.715},{"sentences":[{"text":"No worries.","start":193.475,"end":193.955,"sentiment":"neutral","sentiment_score":0.14200013875961304},{"text":"Thank you so 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guess.","start":206.81,"end":208.19,"sentiment":"neutral","sentiment_score":0.07057438418269157}],"sentiment":"neutral","sentiment_score":0.07057438418269157,"channel":0,"num_words":4,"start":206.81,"end":208.19},{"sentences":[{"text":"Yep.","start":208.94,"end":209.44,"sentiment":"neutral","sentiment_score":0.06694616377353668}],"sentiment":"neutral","sentiment_score":0.06694616377353668,"channel":1,"num_words":1,"start":208.94,"end":209.44},{"sentences":[{"text":"Yes.","start":209.04999,"end":209.45,"sentiment":"neutral","sentiment_score":0.07535214722156525},{"text":"Jade@digitalsignAustralia.","start":209.45,"end":211.29,"sentiment":"neutral","sentiment_score":0.0848674327135086},{"text":"I'll send over Jade.","start":211.29,"end":212.71494,"sentiment":"neutral","sentiment_score":0.07438512146472931},{"text":"Okay?","start":213.19493,"end":213.69493,"sentiment":"neutral","sentiment_score":0.06738756597042084}],"sentiment":"neutral","sentiment_score":0.07502109025205884,"channel":0,"num_words":7,"start":209.04999,"end":213.69493},{"sentences":[{"text":"Okay.","start":213.93494,"end":214.25494,"sentiment":"neutral","sentiment_score":0.17257726192474365},{"text":"Thank thank you very much.","start":214.25494,"end":215.79494,"sentiment":"positive","sentiment_score":0.535048907995224}],"sentiment":"positive","sentiment_score":0.4746369669834773,"channel":1,"num_words":6,"start":213.93494,"end":215.79494},{"sentences":[{"text":"Alright.","start":216.71494,"end":217.11493,"sentiment":"positive","sentiment_score":0.4908990859985352},{"text":"Thank you.","start":217.11493,"end":217.93494,"sentiment":"positive","sentiment_score":0.7555815577507019}],"sentiment":"positive","sentiment_score":0.6673540671666464,"channel":0,"num_words":3,"start":216.71494,"end":217.93494},{"sentences":[{"text":"Okay.","start":218.09494,"end":218.49495,"sentiment":"positive","sentiment_score":0.49645042419433594},{"text":"Thank you.","start":218.49495,"end":219.31494,"sentiment":"neutral","sentiment_score":0.3130284249782562}],"sentiment":"positive","sentiment_score":0.37416909138361615,"channel":1,"num_words":3,"start":218.09494,"end":219.31494}]},"summary":{"result":"success","short":"A customer named Jade is calling a representative from Techcom to inquire about the availability of a product. The representative informs her that the product is out of stock and will need to check with the vendor before updating her. The customer asks for an update by the end of the day and the representative promises to send an email with her."},"intents":{"segments":[{"text":"She's just wanting to know if there's any stock of the product. Okay.","start_word":20,"end_word":32,"intents":[{"intent":"Check stock","confidence_score":0.695098}]},{"text":"Tell me how can I assist you?","start_word":58,"end_word":64,"intents":[{"intent":"Assist customer","confidence_score":0.18228777}]},{"text":"We recently purchased a few units of the digital set top box, the LG STB 6,500, and Mhmm. we were looking at purchasing nine more. You guys are out of stock last time we checked, so we're just rechecking to see if you guys have been restocked. For STB9500.","start_word":65,"end_word":113,"intents":[{"intent":"Provide information","confidence_score":0.06711122}]},{"text":"We need it as soon as possible. We're in a bit of a rush. Okay.","start_word":171,"end_word":185,"intents":[{"intent":"Request callback","confidence_score":0.000041366933}]},{"text":"Currently, the item is not stocked in. I need to check with the vendor.","start_word":187,"end_word":200,"intents":[{"intent":"Check stock","confidence_score":0.33198974},{"intent":"Check stock","confidence_score":0.101941615}]},{"text":"And once I have an update from them, I can, yeah, tell you, like, Okay.","start_word":200,"end_word":214,"intents":[{"intent":"Receive update from vendor","confidence_score":0.017332885}]},{"text":"We'll just have to wait till this evening.","start_word":285,"end_word":292,"intents":[{"intent":"Wait for update","confidence_score":0.20885298}]},{"text":"Oh, should I should I be expecting a call or a email? Sorry.","start_word":331,"end_word":343,"intents":[{"intent":"Expect response","confidence_score":0.00030734076}]},{"text":"I'll send you an email. I have Okay.","start_word":344,"end_word":351,"intents":[{"intent":"Send email","confidence_score":0.9544304}]}]},"sentiments":{"segments":[{"text":"Hello. This is Christine from the transfer line. I have Jade from Digital Hello? Science Australia on the line. Yep. She's just wanting to know if there's any stock of the product. Okay. Alright.","start_word":0,"end_word":33,"sentiment":"neutral","sentiment_score":0.0513184517621994},{"text":"Thank you.","start_word":34,"end_word":35,"sentiment":"positive","sentiment_score":0.4041430950164795},{"text":"Hello? Hello? Hey. Hi, Jay. This is Hi. Ross with Techcom. How are you?","start_word":36,"end_word":49,"sentiment":"neutral","sentiment_score":0.21937522292137143},{"text":"I'm good. How are you? Good too.","start_word":50,"end_word":56,"sentiment":"positive","sentiment_score":0.48758527636528015},{"text":"Yeah. Tell me how can I assist you? We recently purchased a few units of the digital set top box, the LG STB 6,500, and Mhmm. we were looking at purchasing nine more. You guys are out of stock last time we checked, so we're just rechecking to see if you guys have been restocked. For STB9500. Right? 6500. Okay. Just a second. And total, how many units were you after? We need nine more. We got 17 the other day. Nine more. Mhmm. One sec checking. Thank you. Setup Box 6500. Right? That's at the Box 6500. Yes. And what's the timeline you were after, miss? Like, how soon are you looking for? We need it as soon as possible. We're in a bit of a rush. Okay.","start_word":57,"end_word":185,"sentiment":"neutral","sentiment_score":-0.01645977608859539},{"text":"Currently, the item is not stocked in.","start_word":186,"end_word":192,"sentiment":"negative","sentiment_score":-0.33437827229499817},{"text":"I need to check with the vendor. And once I have an update from them, I can, yeah, tell you, like, Okay. how So what's the time and Mhmm. yep. Sorry. So roughly how long till I would find out? Give me a few I'll give you an update by evening. Okay. By this evening. Would that be okay? We did kinda need them, like, to like, at least to know what we're doing by today. But, yeah, I mean, if there's if you can't do it any sooner, then that's okay. We'll just have to wait till this evening. Yeah. No worries. I'll go to the vendor. I'll check for the stock. And once I update from them, I'll keep you update them. Okay? No worries.","start_word":193,"end_word":319,"sentiment":"neutral","sentiment_score":-0.02845129743218422},{"text":"Thank you so much. Thank you, Jay. She's fine. Thank you.","start_word":320,"end_word":330,"sentiment":"positive","sentiment_score":0.4894501864910126},{"text":"Oh, should I should I be expecting a call or a email? Sorry. I'll send you an email. I have Okay. got your Cool. email address, I guess. Yep. Yes. Jade@digitalsignAustralia. I'll send over Jade. Okay? Okay.","start_word":331,"end_word":367,"sentiment":"neutral","sentiment_score":0.045346006751060486},{"text":"Thank thank you very much. Alright. Thank you. Okay. Thank you.","start_word":368,"end_word":378,"sentiment":"positive","sentiment_score":0.6007219715551897}],"average":{"sentiment":"neutral","sentiment_score":0.04209899246897485}}}}