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worries.","start":48.545002,"end":48.865,"sentiment":"neutral","sentiment_score":0.006699541583657266},{"text":"I will.","start":48.865,"end":49.345,"sentiment":"neutral","sentiment_score":0.06079454720020294}],"sentiment":"neutral","sentiment_score":0.0337470443919301,"channel":0,"num_words":4,"start":48.545002,"end":49.345},{"sentences":[{"text":"Okay.","start":49.03494,"end":49.53494,"sentiment":"neutral","sentiment_score":0.15342889726161957}],"sentiment":"neutral","sentiment_score":0.15342889726161957,"channel":1,"num_words":1,"start":49.03494,"end":49.53494},{"sentences":[{"text":"Thank","start":49.345,"end":49.67994,"sentiment":"neutral","sentiment_score":0.13854658603668213}],"sentiment":"neutral","sentiment_score":0.13854658603668213,"channel":0,"num_words":1,"start":49.345,"end":49.67994}]},"summary":{"result":"success","short":"A customer calls Lucette from Leak Air Solutions and is directed to options for general inquiries and help with leaking air. The customer asks forachar and is told he is not available, so they agree to send him an email. The customer thanks the representative and ends the call."},"intents":{"segments":[{"text":"To help direct your call efficiently, please choose from the following options. For general inquiries, press 1. For help Good morning. Lucette speaking. Hi.","start_word":5,"end_word":28,"intents":[{"intent":"Direct call","confidence_score":0.020337055}]}]},"sentiments":{"segments":[{"text":"Welcome to Leak Air Solutions. To help direct your call efficiently, please choose from the following options. For general inquiries, press 1. For help Good morning. Lucette speaking. Hi. Yeah. Good morning. May I speak with Josep? Who? Josep. Who's calling, please? Hi. Yeah. Ronald from Cloud Solution IT. Okay. No worries. Do you have his email? He's not available. Just shoot him an email. Alright. Okay. No. No No. worries. No worries. I will. Okay. Thank","start_word":0,"end_word":76,"sentiment":"neutral","sentiment_score":0.06800181418657303}],"average":{"sentiment":"neutral","sentiment_score":0.06800181701265533}}}}