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Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.09495806694030762},{"text":"Yes.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.06668590754270554},{"text":"Let me check.","start":25.869999,"end":26.769999,"sentiment":"neutral","sentiment_score":-0.00956405575076739},{"text":"I'm I'm sure it's working.","start":27.23,"end":30.369999,"sentiment":"neutral","sentiment_score":0.04174644313752651},{"text":"Yeah.","start":30.509998,"end":31.009998,"sentiment":"neutral","sentiment_score":0.015897050499916077}],"sentiment":"neutral","sentiment_score":0.03250737031075088,"num_words":11,"start":0.16,"end":31.009998},{"sentences":[{"text":"Sorry.","start":39.149998,"end":39.469997,"sentiment":"neutral","sentiment_score":-0.0290661733597517},{"text":"What?","start":39.469997,"end":39.969997,"sentiment":"neutral","sentiment_score":-0.013987887650728226},{"text":"Yes.","start":46.405,"end":46.725002,"sentiment":"neutral","sentiment_score":0.06253386288881302},{"text":"Yes.","start":46.725002,"end":47.225002,"sentiment":"neutral","sentiment_score":0.07822287827730179},{"text":"Yes.","start":56.48,"end":56.88,"sentiment":"neutral","sentiment_score":0.15590715408325195}],"sentiment":"neutral","sentiment_score":0.05072196684777737,"num_words":5,"start":39.149998,"end":56.88},{"sentences":[{"text":"Sure.","start":56.88,"end":57.36,"sentiment":"neutral","sentiment_score":0.2750350832939148},{"text":"Thank you.","start":57.36,"end":58.1,"sentiment":"positive","sentiment_score":0.4847725033760071},{"text":"Have a good one.","start":62.0,"end":62.98,"sentiment":"positive","sentiment_score":0.5800215899944305}],"sentiment":"positive","sentiment_score":0.509238064289093,"num_words":7,"start":56.88,"end":62.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi.\n\nChannel 0: Hello. Good morning. Yeah. This is Maureen from Ertel. Am I speaking with Lou?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. I just wanted to check-in if your Internet is not working because upon checking on your end, it's saying you're now online.\n\nChannel 1: Let me check. I'm\n\nChannel 0: Yeah.\n\nChannel 1: I'm sure it's working.\n\nChannel 0: This...\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. You can... You're able to connect with the Internet?\n\nChannel 1: Sorry. What?\n\nChannel 0: Are you able to connect to the Internet?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. Just checking. If you're into any issues or have more questions, feel free to give us a call anytime.\n\nChannel 1: Yes. Sure. Thank you.\n\nChannel 0: Okay. You're welcome. Bye. Have a great day.\n\nChannel 1: Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.09495806694030762}],"sentiment":"neutral","sentiment_score":0.09495806694030762,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.17711186408996582},{"text":"Good morning.","start":3.4399998,"end":4.16,"sentiment":"positive","sentiment_score":0.36140914261341095},{"text":"Yeah.","start":4.16,"end":4.48,"sentiment":"neutral","sentiment_score":0.18633979558944705},{"text":"This is Maureen from Ertel.","start":4.48,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.10608295500278472},{"text":"Am I speaking with 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The representative reassures Lou that it is working and offers assistance with any issues or questions. The call ends with the representative thanking Lou and wishing him a good day."},"intents":{"segments":[{"text":"I just wanted to check-in if your Internet is not working because upon checking on your end, it's saying you're now online. Let me check. I'm Yeah. I'm sure it's working. This... Yeah. Yeah. You can... You're able to connect with the Internet? Sorry. What?","start_word":17,"end_word":61,"intents":[{"intent":"Check internet connection","confidence_score":0.22321734}]}]},"sentiments":{"segments":[{"text":"Hi. Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.13603496551513672},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.35096150636672974},{"text":"Yeah. This is Maureen from Ertel. Am I speaking with Lou? Yes. Yeah. 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