{"metadata":{"transaction_key":"deprecated","request_id":"019ef1d4-173b-7310-b77d-0548fc39d539","sha256":"acd17292562ce1017e56955e8d3a6ef335d5744f56477772829490345790ffe0","created":"2026-06-23T00:14:30.438Z","duration":55.223938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":190,"output_tokens":70},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":225,"output_tokens":225},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":225,"output_tokens":27}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Good morning. This is Abby, sir. Abby from TechnoWand in Springfield, Brisbane. I wanted to make sure that I'm calling the right person. Is this Ryan Shepherd in jackson dot a h jackson dot com? R shepherd at a h a. Hello, sir? Okay. You're not with A. H. Jackson anymore? Do you happen to know, sir, that the person that is in charge for their IT support? Oh, okay. Sir, thank you so much for answering my call. Alright? You take care. Alright. Thank you. Take","confidence":0.9970703,"words":[{"word":"hello","start":0.48,"end":0.98,"confidence":0.8249512,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05925967916846275},{"word":"good","start":1.04,"end":1.28,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3422378897666931},{"word":"morning","start":1.28,"end":1.78,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2586001753807068},{"word":"this","start":5.12,"end":5.2799997,"confidence":0.4206543,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.03436065465211868},{"word":"is","start":5.2799997,"end":5.44,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.028022361919283867},{"word":"abby","start":5.44,"end":5.8399997,"confidence":0.9838867,"punctuated_word":"Abby,","sentiment":"neutral","sentiment_score":0.03188658505678177},{"word":"sir","start":5.8399997,"end":6.24,"confidence":0.9057617,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.03611848503351211},{"word":"abby","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.04385542869567871},{"word":"from","start":6.48,"end":6.7999997,"confidence":0.96240234,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04409626126289368},{"word":"technowand","start":6.7999997,"end":7.2999997,"confidence":0.89941406,"punctuated_word":"TechnoWand","sentiment":"neutral","sentiment_score":0.055768147110939026},{"word":"in","start":7.6,"end":7.9199996,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04281015694141388},{"word":"springfield","start":7.9199996,"end":8.42,"confidence":0.9921875,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.043287791311740875},{"word":"brisbane","start":8.559999,"end":9.059999,"confidence":0.99902344,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.053926512598991394},{"word":"i","start":9.599999,"end":9.76,"confidence":0.96435547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012582294642925262},{"word":"wanted","start":9.76,"end":10.0,"confidence":0.9970703,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.004187438637018204},{"word":"to","start":10.0,"end":10.08,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007438389584422112},{"word":"make","start":10.08,"end":10.24,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.00740773044526577},{"word":"sure","start":10.24,"end":10.4,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.01752539724111557},{"word":"that","start":10.4,"end":10.639999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.010621700435876846},{"word":"i'm","start":10.639999,"end":10.8,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.015990881249308586},{"word":"calling","start":10.8,"end":11.04,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.0022932644933462143},{"word":"the","start":11.04,"end":11.2,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00839308463037014},{"word":"right","start":11.2,"end":11.36,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.02594723366200924},{"word":"person","start":11.36,"end":11.759999,"confidence":1.0,"punctuated_word":"person.","sentiment":"neutral","sentiment_score":0.017478305846452713},{"word":"is","start":11.759999,"end":11.92,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.007162551861256361},{"word":"this","start":11.92,"end":12.42,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.007065176963806152},{"word":"ryan","start":12.639999,"end":13.12,"confidence":0.9970703,"punctuated_word":"Ryan","sentiment":"neutral","sentiment_score":-0.0035786665976047516},{"word":"shepherd","start":13.12,"end":13.62,"confidence":0.9448242,"punctuated_word":"Shepherd","sentiment":"neutral","sentiment_score":-0.0028024129569530487},{"word":"in","start":13.759999,"end":14.259999,"confidence":0.86328125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0005415119230747223},{"word":"jackson","start":15.585,"end":16.085,"confidence":0.744751,"punctuated_word":"jackson","sentiment":"neutral","sentiment_score":0.00048823593533597887},{"word":"dot","start":16.865,"end":17.105,"confidence":0.67285156,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":-0.00010408880189061164},{"word":"a","start":17.985,"end":18.385,"confidence":0.8286133,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0015274828765541315},{"word":"h","start":18.385,"end":18.545,"confidence":0.7661133,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.0030497717671096325},{"word":"jackson","start":18.545,"end":19.045,"confidence":0.9914551,"punctuated_word":"jackson","sentiment":"neutral","sentiment_score":0.0022721251007169485},{"word":"dot","start":19.105,"end":19.345,"confidence":1.0,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.001596379093825817},{"word":"com","start":19.345,"end":19.845,"confidence":0.92407227,"punctuated_word":"com?","sentiment":"neutral","sentiment_score":-0.0047670286148786545},{"word":"r","start":21.105,"end":21.425,"confidence":0.7631836,"punctuated_word":"R","sentiment":"neutral","sentiment_score":-0.12037882208824158},{"word":"shepherd","start":21.425,"end":21.825,"confidence":0.89990234,"punctuated_word":"shepherd","sentiment":"neutral","sentiment_score":-0.13529549539089203},{"word":"at","start":21.825,"end":21.985,"confidence":0.64746094,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2346215695142746},{"word":"a","start":21.985,"end":22.145,"confidence":0.9560547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22834186255931857},{"word":"h","start":22.145,"end":22.305,"confidence":0.9863281,"punctuated_word":"h","sentiment":"neutral","sentiment_score":-0.165035218000412},{"word":"a","start":22.305,"end":22.805,"confidence":0.65966797,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":-0.1281634271144867},{"word":"hello","start":26.305,"end":26.625,"confidence":0.9782715,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":-0.04750478267669678},{"word":"sir","start":26.625,"end":27.125,"confidence":0.99658203,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":-0.04030618071556091},{"word":"okay","start":31.49,"end":31.73,"confidence":0.6939697,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.1026545837521553},{"word":"you're","start":31.73,"end":31.89,"confidence":0.99902344,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.11822938174009325},{"word":"not","start":31.89,"end":32.129997,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13566172122955322},{"word":"with","start":32.129997,"end":32.37,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0983511283993721},{"word":"a","start":32.37,"end":32.53,"confidence":0.8845215,"punctuated_word":"A.","sentiment":"neutral","sentiment_score":-0.09476392716169356},{"word":"h","start":32.53,"end":32.85,"confidence":0.99365234,"punctuated_word":"H.","sentiment":"neutral","sentiment_score":-0.0844125747680664},{"word":"jackson","start":32.85,"end":33.35,"confidence":1.0,"punctuated_word":"Jackson","sentiment":"neutral","sentiment_score":-0.08512167632579803},{"word":"anymore","start":33.649998,"end":34.149998,"confidence":0.9680176,"punctuated_word":"anymore?","sentiment":"neutral","sentiment_score":-0.09662777185440063},{"word":"do","start":36.21,"end":36.45,"confidence":0.65234375,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.05325600132346153},{"word":"you","start":36.45,"end":36.61,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04531507194042206},{"word":"happen","start":36.61,"end":36.93,"confidence":1.0,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":-0.04381588846445083},{"word":"to","start":36.93,"end":37.01,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04938556998968125},{"word":"know","start":37.01,"end":37.25,"confidence":0.9946289,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.04916715621948242},{"word":"sir","start":37.25,"end":37.489998,"confidence":0.99902344,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.04295011982321739},{"word":"that","start":37.489998,"end":37.989998,"confidence":0.91015625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05109470337629318},{"word":"the","start":38.449997,"end":38.69,"confidence":0.73291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.052171092480421066},{"word":"person","start":38.69,"end":39.19,"confidence":0.9902344,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.04746558517217636},{"word":"that","start":39.25,"end":39.41,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05458623543381691},{"word":"is","start":39.41,"end":39.57,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04852695018053055},{"word":"in","start":39.57,"end":39.809998,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04597309231758118},{"word":"charge","start":39.809998,"end":40.129997,"confidence":0.99902344,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":-0.05885902047157288},{"word":"for","start":40.129997,"end":40.37,"confidence":0.98828125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04836029559373856},{"word":"their","start":40.37,"end":40.61,"confidence":0.9980469,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.06543798744678497},{"word":"it","start":40.61,"end":41.11,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.08214949071407318},{"word":"support","start":41.809998,"end":42.309998,"confidence":0.99658203,"punctuated_word":"support?","sentiment":"neutral","sentiment_score":-0.07150070369243622},{"word":"oh","start":48.655,"end":48.975,"confidence":0.52563477,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.1187281459569931},{"word":"okay","start":48.975,"end":49.475,"confidence":0.67944336,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.011543652042746544},{"word":"sir","start":49.934998,"end":50.254997,"confidence":0.9785156,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":0.13129547238349917},{"word":"thank","start":50.254997,"end":50.495,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.33542725443840027},{"word":"you","start":50.495,"end":50.655,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31279194355010986},{"word":"so","start":50.655,"end":50.815,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.31458431482315063},{"word":"much","start":50.815,"end":50.975,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.35456109046936035},{"word":"for","start":50.975,"end":51.135,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.41732919216156006},{"word":"answering","start":51.135,"end":51.534996,"confidence":1.0,"punctuated_word":"answering","sentiment":"positive","sentiment_score":0.4318342804908752},{"word":"my","start":51.534996,"end":51.695,"confidence":1.0,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.43303024768829346},{"word":"call","start":51.695,"end":51.934998,"confidence":0.99853516,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.3751390278339386},{"word":"alright","start":51.934998,"end":52.414997,"confidence":0.98999023,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.2400870770215988},{"word":"you","start":52.414997,"end":52.655,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2410772293806076},{"word":"take","start":52.655,"end":52.815,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.2941876947879791},{"word":"care","start":52.815,"end":53.315,"confidence":1.0,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.3993138372898102},{"word":"alright","start":53.695,"end":54.094997,"confidence":0.80688477,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.22856593132019043},{"word":"thank","start":54.094997,"end":54.414997,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.43835675716400146},{"word":"you","start":54.414997,"end":54.815,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.33681929111480713},{"word":"take","start":54.815,"end":55.223938,"confidence":0.9658203,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.08131495863199234}],"paragraphs":{"transcript":"\nHello? Good morning. This is Abby, sir. Abby from TechnoWand in Springfield, Brisbane. I wanted to make sure that I'm calling the right person.\n\nIs this Ryan Shepherd in jackson dot a h jackson dot com? R shepherd at a h a. Hello, sir? Okay. You're not with A.\n\nH. Jackson anymore? Do you happen to know, sir, that the person that is in charge for their IT support? Oh, okay. Sir, thank you so much for answering my call.\n\nAlright? You take care. Alright. Thank you. Take","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.05925967916846275},{"text":"Good morning.","start":1.04,"end":1.78,"sentiment":"neutral","sentiment_score":0.30041903257369995},{"text":"This is Abby, sir.","start":5.12,"end":6.24,"sentiment":"neutral","sentiment_score":0.03259702166542411},{"text":"Abby from TechnoWand in Springfield, Brisbane.","start":6.24,"end":9.059999,"sentiment":"neutral","sentiment_score":0.04729071632027626},{"text":"I wanted to make sure that I'm calling the right person.","start":9.599999,"end":11.759999,"sentiment":"neutral","sentiment_score":0.011805974624373695}],"sentiment":"neutral","sentiment_score":0.05017066040697197,"num_words":24,"start":0.48,"end":11.759999},{"sentences":[{"text":"Is this Ryan Shepherd in jackson dot a h jackson dot com?","start":11.759999,"end":19.845,"sentiment":"neutral","sentiment_score":0.0009473345586836027},{"text":"R shepherd at a h a.","start":21.105,"end":22.805,"sentiment":"neutral","sentiment_score":-0.1686393991112709},{"text":"Hello, sir?","start":26.305,"end":27.125,"sentiment":"neutral","sentiment_score":-0.043905481696128845},{"text":"Okay.","start":31.49,"end":31.73,"sentiment":"neutral","sentiment_score":-0.1026545837521553},{"text":"You're not with A.","start":31.73,"end":32.53,"sentiment":"neutral","sentiment_score":-0.11175153963267803}],"sentiment":"neutral","sentiment_score":-0.06551760342554189,"num_words":25,"start":11.759999,"end":32.53},{"sentences":[{"text":"H.","start":32.53,"end":32.85,"sentiment":"neutral","sentiment_score":-0.0844125747680664},{"text":"Jackson anymore?","start":32.85,"end":34.149998,"sentiment":"neutral","sentiment_score":-0.09087472409009933},{"text":"Do you happen to know, sir, that the person that is in charge for their IT support?","start":36.21,"end":42.309998,"sentiment":"neutral","sentiment_score":-0.05353029203765532},{"text":"Oh, okay.","start":48.655,"end":49.475,"sentiment":"neutral","sentiment_score":-0.05359224695712328},{"text":"Sir, thank you so much for answering my call.","start":49.934998,"end":51.934998,"sentiment":"positive","sentiment_score":0.34511031375990975}],"sentiment":"neutral","sentiment_score":0.05879455943021082,"num_words":31,"start":32.53,"end":51.934998},{"sentences":[{"text":"Alright?","start":51.934998,"end":52.414997,"sentiment":"neutral","sentiment_score":0.2400870770215988},{"text":"You take care.","start":52.414997,"end":53.315,"sentiment":"neutral","sentiment_score":0.31152625381946564},{"text":"Alright.","start":53.695,"end":54.094997,"sentiment":"neutral","sentiment_score":0.22856593132019043},{"text":"Thank you.","start":54.094997,"end":54.815,"sentiment":"positive","sentiment_score":0.3875880241394043},{"text":"Take","start":54.815,"end":55.223938,"sentiment":"neutral","sentiment_score":0.08131495863199234}],"sentiment":"neutral","sentiment_score":0.2824653470888734,"num_words":8,"start":51.934998,"end":55.223938}]}}]},{"alternatives":[{"transcript":"Hi. How are you doing? Who's this? No. I don't wish anyone's name. I am wrong, but that's my old employer. That's so No. Alright. Like I said, I don't work there. That's the only thing I wanna work out with them. I don't do admin for them. Thank you. Bye.","confidence":0.95288086,"words":[{"word":"hi","start":2.72,"end":2.96,"confidence":0.95288086,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.26610299944877625},{"word":"how","start":2.96,"end":3.12,"confidence":0.97314453,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.38269591331481934},{"word":"are","start":3.12,"end":3.1999998,"confidence":0.47265625,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.30394303798675537},{"word":"you","start":3.1999998,"end":3.28,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26984578371047974},{"word":"doing","start":3.28,"end":3.6,"confidence":0.9645996,"punctuated_word":"doing?","sentiment":"neutral","sentiment_score":0.20136523246765137},{"word":"who's","start":3.6,"end":3.84,"confidence":0.9819336,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":0.028520753607153893},{"word":"this","start":3.84,"end":4.34,"confidence":0.9980469,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":0.044733792543411255},{"word":"no","start":20.985,"end":21.305,"confidence":0.8881836,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1962908506393433},{"word":"i","start":21.305,"end":21.465,"confidence":0.9404297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19299471378326416},{"word":"don't","start":21.465,"end":21.625,"confidence":0.68811035,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.25149548053741455},{"word":"wish","start":21.625,"end":21.785,"confidence":0.22680664,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":-0.20924238860607147},{"word":"anyone's","start":21.785,"end":22.285,"confidence":0.6286621,"punctuated_word":"anyone's","sentiment":"neutral","sentiment_score":-0.22006230056285855},{"word":"name","start":22.345,"end":22.845,"confidence":0.6298828,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.11014912277460098},{"word":"i","start":26.425,"end":26.665,"confidence":0.6171875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05331479385495186},{"word":"am","start":26.665,"end":26.904999,"confidence":0.8461914,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.14331656694412231},{"word":"wrong","start":26.904999,"end":27.305,"confidence":0.795166,"punctuated_word":"wrong,","sentiment":"neutral","sentiment_score":-0.17895355820655823},{"word":"but","start":27.305,"end":27.465,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.19823028147220612},{"word":"that's","start":27.465,"end":27.865,"confidence":0.99902344,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.29430195689201355},{"word":"my","start":27.865,"end":28.105,"confidence":0.97802734,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2810269594192505},{"word":"old","start":28.105,"end":28.345,"confidence":0.9941406,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.25745490193367004},{"word":"employer","start":28.345,"end":28.845,"confidence":0.96972656,"punctuated_word":"employer.","sentiment":"neutral","sentiment_score":-0.23001405596733093},{"word":"that's","start":29.224998,"end":29.58,"confidence":0.9157715,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.1886100471019745},{"word":"so","start":29.98,"end":30.48,"confidence":0.47680664,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.11755677312612534},{"word":"no","start":43.755,"end":44.255,"confidence":0.8347168,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2291812002658844},{"word":"alright","start":44.475,"end":44.795002,"confidence":0.6437988,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.19783729314804077},{"word":"like","start":44.795002,"end":44.955,"confidence":0.9863281,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":-0.257744163274765},{"word":"i","start":44.955,"end":45.035,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2090008854866028},{"word":"said","start":45.035,"end":45.275,"confidence":0.9916992,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.21551552414894104},{"word":"i","start":45.275,"end":45.435,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2968543469905853},{"word":"don't","start":45.435,"end":45.595,"confidence":0.90625,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2693500220775604},{"word":"work","start":45.595,"end":45.835,"confidence":0.9560547,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.2606733739376068},{"word":"there","start":45.835,"end":46.155,"confidence":0.8708496,"punctuated_word":"there.","sentiment":"negative","sentiment_score":-0.3387274742126465},{"word":"that's","start":46.155,"end":46.315,"confidence":0.65966797,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.3100922703742981},{"word":"the","start":46.315,"end":46.395,"confidence":0.70214844,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.34143486618995667},{"word":"only","start":46.395,"end":46.635002,"confidence":0.70996094,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.3184821605682373},{"word":"thing","start":46.635002,"end":46.795,"confidence":0.94628906,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.2636548578739166},{"word":"i","start":46.795,"end":46.875,"confidence":0.39453125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.27184075117111206},{"word":"wanna","start":46.875,"end":47.115,"confidence":0.3395996,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.27949059009552},{"word":"work","start":47.115,"end":47.195,"confidence":0.97509766,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.22958694398403168},{"word":"out","start":47.195,"end":47.355,"confidence":0.96777344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.199795201420784},{"word":"with","start":47.355,"end":47.595,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.24590320885181427},{"word":"them","start":47.595,"end":47.995,"confidence":0.9782715,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.23674629628658295},{"word":"i","start":47.995,"end":48.075,"confidence":0.9589844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1846303790807724},{"word":"don't","start":48.075,"end":48.315,"confidence":0.9375,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1393313109874725},{"word":"do","start":48.315,"end":48.555,"confidence":0.9902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1130552887916565},{"word":"admin","start":48.555,"end":48.795,"confidence":0.96875,"punctuated_word":"admin","sentiment":"neutral","sentiment_score":-0.17887109518051147},{"word":"for","start":48.795,"end":48.955,"confidence":0.7416992,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.13211707770824432},{"word":"them","start":48.955,"end":49.455,"confidence":1.0,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.1077774465084076},{"word":"thank","start":52.795,"end":53.114998,"confidence":0.4921875,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4654315412044525},{"word":"you","start":53.114998,"end":53.595,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2889334559440613},{"word":"bye","start":53.595,"end":54.095,"confidence":0.9880371,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.23870918154716492}],"paragraphs":{"transcript":"\nHi. How are you doing? Who's this? No. I don't wish anyone's name.\n\nI am wrong, but that's my old employer. That's so No. Alright. Like I said, I don't work there. That's the only thing I wanna work out with them.\n\nI don't do admin for them. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.72,"end":2.96,"sentiment":"neutral","sentiment_score":0.26610299944877625},{"text":"How are you doing?","start":2.96,"end":3.6,"sentiment":"neutral","sentiment_score":0.28946249186992645},{"text":"Who's this?","start":3.6,"end":4.34,"sentiment":"neutral","sentiment_score":0.036627273075282574},{"text":"No.","start":20.985,"end":21.305,"sentiment":"neutral","sentiment_score":-0.1962908506393433},{"text":"I don't wish anyone's name.","start":21.305,"end":22.845,"sentiment":"neutral","sentiment_score":-0.19678880125284196}],"sentiment":"neutral","sentiment_score":0.024382512013499554,"num_words":13,"start":2.72,"end":22.845},{"sentences":[{"text":"I am wrong, but that's my old employer.","start":26.425,"end":28.845,"sentiment":"neutral","sentiment_score":-0.20457663433626294},{"text":"That's so No.","start":29.224998,"end":44.255,"sentiment":"neutral","sentiment_score":-0.1784493401646614},{"text":"Alright.","start":44.475,"end":44.795002,"sentiment":"neutral","sentiment_score":-0.19783729314804077},{"text":"Like I said, I don't work there.","start":44.795002,"end":46.155,"sentiment":"neutral","sentiment_score":-0.263980827161244},{"text":"That's the only thing I wanna work out with them.","start":46.155,"end":47.995,"sentiment":"neutral","sentiment_score":-0.2697027146816254}],"sentiment":"neutral","sentiment_score":-0.23843763190610656,"num_words":29,"start":26.425,"end":47.995},{"sentences":[{"text":"I don't do admin for them.","start":47.995,"end":49.455,"sentiment":"neutral","sentiment_score":-0.14263043304284415},{"text":"Thank you.","start":52.795,"end":53.595,"sentiment":"positive","sentiment_score":0.3771824985742569},{"text":"Bye.","start":53.595,"end":54.095,"sentiment":"neutral","sentiment_score":0.23870918154716492}],"sentiment":"neutral","sentiment_score":0.015254620048734877,"num_words":9,"start":47.995,"end":54.095}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Good morning.\n\nChannel 1: Hi. How are you doing? Who's this?\n\nChannel 0: This is Abby, sir. Abby from TechnoWand in Springfield, Brisbane. I wanted to make sure that I'm calling the right person. Is this Ryan Shepherd in jackson dot a h jackson dot com?\n\nChannel 1: No.\n\nChannel 0: R\n\nChannel 1: I\n\nChannel 0: shepherd\n\nChannel 1: don't wish anyone's\n\nChannel 0: at a h a.\n\nChannel 1: name.\n\nChannel 0: Hello,\n\nChannel 1: I\n\nChannel 0: sir?\n\nChannel 1: am wrong, but that's my old employer. That's so\n\nChannel 0: Okay. You're not with A. H. Jackson anymore? Do you happen to know, sir, that the person that is in charge for their IT support?\n\nChannel 1: No. Alright. Like I said, I don't work there. That's the only thing I wanna work out with them. I don't do admin\n\nChannel 0: Oh,\n\nChannel 1: for them.\n\nChannel 0: okay. Sir, thank you so much for answering my call. Alright? You take\n\nChannel 1: Thank\n\nChannel 0: care.\n\nChannel 1: you. Bye.\n\nChannel 0: Alright. Thank you. Take","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.05925967916846275},{"text":"Good morning.","start":1.04,"end":1.78,"sentiment":"neutral","sentiment_score":0.30041903257369995}],"sentiment":"neutral","sentiment_score":0.2200325814386209,"channel":0,"num_words":3,"start":0.48,"end":1.78},{"sentences":[{"text":"Hi.","start":2.72,"end":2.96,"sentiment":"neutral","sentiment_score":0.26610299944877625},{"text":"How are you doing?","start":2.96,"end":3.6,"sentiment":"neutral","sentiment_score":0.28946249186992645},{"text":"Who's this?","start":3.6,"end":4.34,"sentiment":"neutral","sentiment_score":0.036627273075282574}],"sentiment":"neutral","sentiment_score":0.21388678758272103,"channel":1,"num_words":7,"start":2.72,"end":4.34},{"sentences":[{"text":"This is Abby, sir.","start":5.12,"end":6.24,"sentiment":"neutral","sentiment_score":0.03259702166542411},{"text":"Abby from TechnoWand in Springfield, Brisbane.","start":6.24,"end":9.059999,"sentiment":"neutral","sentiment_score":0.04729071632027626},{"text":"I wanted to make sure that I'm calling the right person.","start":9.599999,"end":11.759999,"sentiment":"neutral","sentiment_score":0.011805974624373695},{"text":"Is this Ryan Shepherd in jackson dot a h jackson dot com?","start":11.759999,"end":19.845,"sentiment":"neutral","sentiment_score":0.0009473345586836027}],"sentiment":"neutral","sentiment_score":0.016829276368353574,"channel":0,"num_words":33,"start":5.12,"end":19.845},{"sentences":[{"text":"No.","start":20.985,"end":21.305,"sentiment":"neutral","sentiment_score":-0.1962908506393433}],"sentiment":"neutral","sentiment_score":-0.1962908506393433,"channel":1,"num_words":1,"start":20.985,"end":21.305},{"sentences":[{"text":"R","start":21.105,"end":21.425,"sentiment":"neutral","sentiment_score":-0.12037882208824158}],"sentiment":"neutral","sentiment_score":-0.12037882208824158,"channel":0,"num_words":1,"start":21.105,"end":21.425},{"sentences":[{"text":"I","start":21.305,"end":21.465,"sentiment":"neutral","sentiment_score":-0.19299471378326416}],"sentiment":"neutral","sentiment_score":-0.19299471378326416,"channel":1,"num_words":1,"start":21.305,"end":21.465},{"sentences":[{"text":"shepherd","start":21.425,"end":21.825,"sentiment":"neutral","sentiment_score":-0.13529549539089203}],"sentiment":"neutral","sentiment_score":-0.13529549539089203,"channel":0,"num_words":1,"start":21.425,"end":21.825},{"sentences":[{"text":"don't wish anyone's","start":21.465,"end":22.285,"sentiment":"neutral","sentiment_score":-0.22693338990211487}],"sentiment":"neutral","sentiment_score":-0.22693338990211487,"channel":1,"num_words":3,"start":21.465,"end":22.285},{"sentences":[{"text":"at a h a.","start":21.825,"end":22.805,"sentiment":"neutral","sentiment_score":-0.18904051929712296}],"sentiment":"neutral","sentiment_score":-0.18904051929712296,"channel":0,"num_words":4,"start":21.825,"end":22.805},{"sentences":[{"text":"name.","start":22.345,"end":22.845,"sentiment":"neutral","sentiment_score":-0.11014912277460098}],"sentiment":"neutral","sentiment_score":-0.11014912277460098,"channel":1,"num_words":1,"start":22.345,"end":22.845},{"sentences":[{"text":"Hello,","start":26.305,"end":26.625,"sentiment":"neutral","sentiment_score":-0.04750478267669678}],"sentiment":"neutral","sentiment_score":-0.04750478267669678,"channel":0,"num_words":1,"start":26.305,"end":26.625},{"sentences":[{"text":"I","start":26.425,"end":26.665,"sentiment":"neutral","sentiment_score":-0.05331479385495186}],"sentiment":"neutral","sentiment_score":-0.05331479385495186,"channel":1,"num_words":1,"start":26.425,"end":26.665},{"sentences":[{"text":"sir?","start":26.625,"end":27.125,"sentiment":"neutral","sentiment_score":-0.04030618071556091}],"sentiment":"neutral","sentiment_score":-0.04030618071556091,"channel":0,"num_words":1,"start":26.625,"end":27.125},{"sentences":[{"text":"am wrong, but that's my old employer.","start":26.665,"end":28.845,"sentiment":"neutral","sentiment_score":-0.22618546869073594},{"text":"That's so","start":29.224998,"end":30.48,"sentiment":"neutral","sentiment_score":-0.1530834101140499}],"sentiment":"neutral","sentiment_score":-0.20994056678480572,"channel":1,"num_words":9,"start":26.665,"end":30.48},{"sentences":[{"text":"Okay.","start":31.49,"end":31.73,"sentiment":"neutral","sentiment_score":-0.1026545837521553},{"text":"You're not with A.","start":31.73,"end":32.53,"sentiment":"neutral","sentiment_score":-0.11175153963267803},{"text":"H.","start":32.53,"end":32.85,"sentiment":"neutral","sentiment_score":-0.0844125747680664},{"text":"Jackson anymore?","start":32.85,"end":34.149998,"sentiment":"neutral","sentiment_score":-0.09087472409009933},{"text":"Do you happen to know, sir, that the person that is in charge for their IT support?","start":36.21,"end":42.309998,"sentiment":"neutral","sentiment_score":-0.05353029203765532}],"sentiment":"neutral","sentiment_score":-0.06903350919485092,"channel":0,"num_words":25,"start":31.49,"end":42.309998},{"sentences":[{"text":"No.","start":43.755,"end":44.255,"sentiment":"neutral","sentiment_score":-0.2291812002658844},{"text":"Alright.","start":44.475,"end":44.795002,"sentiment":"neutral","sentiment_score":-0.19783729314804077},{"text":"Like I said, I don't work there.","start":44.795002,"end":46.155,"sentiment":"neutral","sentiment_score":-0.263980827161244},{"text":"That's the only thing I wanna work out with them.","start":46.155,"end":47.995,"sentiment":"neutral","sentiment_score":-0.2697027146816254},{"text":"I don't do admin","start":47.995,"end":48.795,"sentiment":"neutral","sentiment_score":-0.15397201851010323}],"sentiment":"neutral","sentiment_score":-0.24294780453909998,"channel":1,"num_words":23,"start":43.755,"end":48.795},{"sentences":[{"text":"Oh,","start":48.655,"end":48.975,"sentiment":"neutral","sentiment_score":-0.1187281459569931}],"sentiment":"neutral","sentiment_score":-0.1187281459569931,"channel":0,"num_words":1,"start":48.655,"end":48.975},{"sentences":[{"text":"for them.","start":48.795,"end":49.455,"sentiment":"neutral","sentiment_score":-0.11994726210832596}],"sentiment":"neutral","sentiment_score":-0.11994726210832596,"channel":1,"num_words":2,"start":48.795,"end":49.455},{"sentences":[{"text":"okay.","start":48.975,"end":49.475,"sentiment":"neutral","sentiment_score":0.011543652042746544},{"text":"Sir, thank you so much for answering my call.","start":49.934998,"end":51.934998,"sentiment":"positive","sentiment_score":0.34511031375990975},{"text":"Alright?","start":51.934998,"end":52.414997,"sentiment":"neutral","sentiment_score":0.2400870770215988},{"text":"You take","start":52.414997,"end":52.815,"sentiment":"neutral","sentiment_score":0.26763246208429337}],"sentiment":"neutral","sentiment_score":0.2994529597747784,"channel":0,"num_words":13,"start":48.975,"end":52.815},{"sentences":[{"text":"Thank","start":52.795,"end":53.114998,"sentiment":"positive","sentiment_score":0.4654315412044525}],"sentiment":"positive","sentiment_score":0.4654315412044525,"channel":1,"num_words":1,"start":52.795,"end":53.114998},{"sentences":[{"text":"care.","start":52.815,"end":53.315,"sentiment":"positive","sentiment_score":0.3993138372898102}],"sentiment":"positive","sentiment_score":0.3993138372898102,"channel":0,"num_words":1,"start":52.815,"end":53.315},{"sentences":[{"text":"you.","start":53.114998,"end":53.595,"sentiment":"neutral","sentiment_score":0.2889334559440613},{"text":"Bye.","start":53.595,"end":54.095,"sentiment":"neutral","sentiment_score":0.23870918154716492}],"sentiment":"neutral","sentiment_score":0.2638213187456131,"channel":1,"num_words":2,"start":53.114998,"end":54.095},{"sentences":[{"text":"Alright.","start":53.695,"end":54.094997,"sentiment":"neutral","sentiment_score":0.22856593132019043},{"text":"Thank you.","start":54.094997,"end":54.815,"sentiment":"positive","sentiment_score":0.3875880241394043},{"text":"Take","start":54.815,"end":55.223938,"sentiment":"neutral","sentiment_score":0.08131495863199234}],"sentiment":"neutral","sentiment_score":0.27126423455774784,"channel":0,"num_words":4,"start":53.695,"end":55.223938}]},"summary":{"result":"success","short":"Abby from TechnoWand calls and asks for Ryan Shepherd in Jackson dot a h jackson dot com. She clarifies that she works for A. H. Jackson and does not work for them. She also asks if Ryan Shepherd is in charge for their IT support and confirms if he is with A. H. Jackson anymore."},"intents":{"segments":[{"text":"This is Abby, sir. Abby from TechnoWand in Springfield, Brisbane. I wanted to make sure that I'm calling the right person. Is this Ryan Shepherd in jackson dot a h jackson dot com?","start_word":10,"end_word":42,"intents":[{"intent":"Confirm identity","confidence_score":0.531827},{"intent":"Confirm identity","confidence_score":0.03156044}]},{"text":"Is this Ryan Shepherd in jackson dot a h jackson dot com?","start_word":31,"end_word":42,"intents":[{"intent":"Clarify ryan shepherd's role","confidence_score":9.964882e-7}]},{"text":"am wrong, but that's my old employer. That's so Okay.","start_word":58,"end_word":67,"intents":[{"intent":"Report employer change","confidence_score":0.0027224484}]},{"text":"Bye. Alright. Thank you.","start_word":134,"end_word":137,"intents":[{"intent":"Say goodbye","confidence_score":0.0056536403}]}]},"sentiments":{"segments":[{"text":"Hello? Good morning. Hi. How are you doing? Who's this? This is Abby, sir. Abby from TechnoWand in Springfield, Brisbane. I wanted to make sure that I'm calling the right person. Is this Ryan Shepherd in jackson dot a h jackson dot com? No. R I shepherd don't wish anyone's at a h a. name. Hello, I sir? am wrong, but that's my old employer. That's so Okay. You're not with A. H. Jackson anymore? Do you happen to know, sir, that the person that is in charge for their IT support? No. Alright. Like I said, I don't work there. That's the only thing I wanna work out with them. I don't do admin Oh, for them. okay. Sir, thank you so much for answering my call. Alright?","start_word":0,"end_word":128,"sentiment":"neutral","sentiment_score":-0.05324576795101166},{"text":"You take Thank care.","start_word":129,"end_word":132,"sentiment":"positive","sentiment_score":0.35986483097076416},{"text":"you. Bye. Alright.","start_word":133,"end_word":135,"sentiment":"neutral","sentiment_score":0.24746152758598328},{"text":"Thank you.","start_word":136,"end_word":137,"sentiment":"positive","sentiment_score":0.37066513299942017},{"text":"Take","start_word":138,"end_word":138,"sentiment":"neutral","sentiment_score":0.16225552558898926}],"average":{"sentiment":"neutral","sentiment_score":-0.02676378673977322}}}}