{"metadata":{"transaction_key":"deprecated","request_id":"01a10a57-6996-7ec2-8d48-cf4362cac907","sha256":"7694ddbdc69c6e189200a49c5821fbf06598762b05f48bc7caa824cb7662f6fe","created":"2026-10-05T04:34:24.542Z","duration":48.239937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":166,"output_tokens":49},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":190,"output_tokens":190},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":190,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good... Hello. Hi. Good afternoon. Michelle, this is Mary calling from Vigilance AI. I hope you're doing well. Oh. I'm sorry. How about this, ma'am? Can you hear me now? Yeah. We are calling from Vigilance AI. We are a cybersecurity company. So we are a cybersecurity company. So we work with small to medium size of business. How about this one? Can you hear me?","confidence":0.99902344,"words":[{"word":"yes","start":3.52,"end":3.84,"confidence":0.9172363,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0488135851919651},{"word":"hi","start":3.84,"end":4.3199997,"confidence":0.9946289,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1274360716342926},{"word":"good","start":4.3199997,"end":4.8199997,"confidence":0.72558594,"punctuated_word":"Good...","sentiment":"neutral","sentiment_score":0.21830156445503235},{"word":"hello","start":4.96,"end":5.44,"confidence":0.9135742,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.1466173231601715},{"word":"hi","start":5.44,"end":5.68,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2743118703365326},{"word":"good","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.45055508613586426},{"word":"afternoon","start":5.92,"end":6.42,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3624453544616699},{"word":"michelle","start":7.3599997,"end":7.8599997,"confidence":0.90966797,"punctuated_word":"Michelle,","sentiment":"positive","sentiment_score":0.33994436264038086},{"word":"this","start":7.9199996,"end":8.16,"confidence":0.99902344,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.4175664782524109},{"word":"is","start":8.16,"end":8.32,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.35298600792884827},{"word":"mary","start":8.32,"end":8.82,"confidence":0.9941406,"punctuated_word":"Mary","sentiment":"positive","sentiment_score":0.3693660497665405},{"word":"calling","start":8.88,"end":9.12,"confidence":0.9921875,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.2887953519821167},{"word":"from","start":9.12,"end":9.599999,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.35046151280403137},{"word":"vigilance","start":9.599999,"end":10.099999,"confidence":0.8708496,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.3029877841472626},{"word":"ai","start":10.559999,"end":10.8,"confidence":0.85595703,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.3171365261077881},{"word":"i","start":10.8,"end":10.96,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.541880190372467},{"word":"hope","start":10.96,"end":11.2,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.5821893811225891},{"word":"you're","start":11.2,"end":11.44,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.4635733962059021},{"word":"doing","start":11.44,"end":11.759999,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.37209707498550415},{"word":"well","start":11.759999,"end":12.259999,"confidence":0.9904785,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.3056160807609558},{"word":"oh","start":15.185,"end":15.685,"confidence":0.8754883,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.15501733124256134},{"word":"i'm","start":15.825001,"end":16.065,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1839367151260376},{"word":"sorry","start":16.065,"end":16.385,"confidence":0.99902344,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.16239988803863523},{"word":"how","start":16.385,"end":16.625,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.10609280318021774},{"word":"about","start":16.625,"end":16.865,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.10941387712955476},{"word":"this","start":16.865,"end":17.105,"confidence":0.9584961,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":-0.1202595829963684},{"word":"ma'am","start":17.105,"end":17.345001,"confidence":0.9942627,"punctuated_word":"ma'am?","sentiment":"neutral","sentiment_score":-0.11671513319015504},{"word":"can","start":17.345001,"end":17.505001,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.11761096119880676},{"word":"you","start":17.505001,"end":17.665,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11796076595783234},{"word":"hear","start":17.665,"end":17.825,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.15482456982135773},{"word":"me","start":17.825,"end":17.905,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.12709346413612366},{"word":"now","start":17.905,"end":18.405,"confidence":1.0,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.09722781926393508},{"word":"yeah","start":20.065,"end":20.565,"confidence":0.9333496,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.045155495405197144},{"word":"we","start":20.865,"end":21.025,"confidence":0.85058594,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.05476097762584686},{"word":"are","start":21.025,"end":21.265,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.041558437049388885},{"word":"calling","start":21.265,"end":21.665,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.03913215175271034},{"word":"from","start":21.665,"end":22.165,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.02554307132959366},{"word":"vigilance","start":22.545,"end":23.045,"confidence":0.9980469,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.02224550768733025},{"word":"ai","start":23.505001,"end":23.825,"confidence":0.99902344,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":-0.015681372955441475},{"word":"we","start":23.825,"end":23.985,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.04825959727168083},{"word":"are","start":23.985,"end":24.225,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.04564332962036133},{"word":"a","start":24.225,"end":24.545,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.054803889244794846},{"word":"cybersecurity","start":24.545,"end":25.045,"confidence":0.9243164,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.07375731319189072},{"word":"company","start":25.665,"end":26.165,"confidence":0.9794922,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.09120078384876253},{"word":"so","start":26.96,"end":27.46,"confidence":0.97314453,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.23795883357524872},{"word":"we","start":31.68,"end":31.92,"confidence":0.6381836,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08044476062059402},{"word":"are","start":31.92,"end":32.16,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.09208716452121736},{"word":"a","start":32.16,"end":32.4,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09134571999311449},{"word":"cybersecurity","start":32.4,"end":32.9,"confidence":0.99316406,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.08764787763357162},{"word":"company","start":33.6,"end":34.079998,"confidence":0.8198242,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.10037775337696075},{"word":"so","start":34.079998,"end":34.32,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09174449741840364},{"word":"we","start":34.32,"end":34.48,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08110187947750092},{"word":"work","start":34.48,"end":34.72,"confidence":0.9980469,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.10200321674346924},{"word":"with","start":34.72,"end":34.96,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.15115457773208618},{"word":"small","start":34.96,"end":35.2,"confidence":0.99902344,"punctuated_word":"small","sentiment":"neutral","sentiment_score":-0.158730149269104},{"word":"to","start":35.2,"end":35.36,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1764741688966751},{"word":"medium","start":35.36,"end":35.76,"confidence":1.0,"punctuated_word":"medium","sentiment":"neutral","sentiment_score":-0.1973075568675995},{"word":"size","start":35.76,"end":36.079998,"confidence":0.9448242,"punctuated_word":"size","sentiment":"neutral","sentiment_score":-0.10035528987646104},{"word":"of","start":36.079998,"end":36.239998,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.10957296937704086},{"word":"business","start":36.239998,"end":36.739998,"confidence":0.9880371,"punctuated_word":"business.","sentiment":"neutral","sentiment_score":-0.12529945373535156},{"word":"how","start":46.584938,"end":46.744938,"confidence":0.54589844,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.1459604948759079},{"word":"about","start":46.744938,"end":47.06494,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.167564257979393},{"word":"this","start":47.06494,"end":47.224937,"confidence":0.9902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.14417201280593872},{"word":"one","start":47.224937,"end":47.46494,"confidence":0.953125,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.1628812849521637},{"word":"can","start":47.46494,"end":47.62494,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.14900469779968262},{"word":"you","start":47.62494,"end":47.78494,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1536431461572647},{"word":"hear","start":47.78494,"end":48.02494,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.18042194843292236},{"word":"me","start":48.02494,"end":48.239937,"confidence":0.99609375,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.10472109168767928}],"paragraphs":{"transcript":"\nYes. Hi. Good... Hello. Hi.\n\nGood afternoon. Michelle, this is Mary calling from Vigilance AI. I hope you're doing well. Oh. I'm sorry.\n\nHow about this, ma'am? Can you hear me now? Yeah. We are calling from Vigilance AI. We are a cybersecurity company.\n\nSo we are a cybersecurity company. So we work with small to medium size of business. How about this one? Can you hear me?","paragraphs":[{"sentences":[{"text":"Yes.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.0488135851919651},{"text":"Hi.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.1274360716342926},{"text":"Good...","start":4.3199997,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.21830156445503235},{"text":"Hello.","start":4.96,"end":5.44,"sentiment":"neutral","sentiment_score":0.1466173231601715},{"text":"Hi.","start":5.44,"end":5.68,"sentiment":"neutral","sentiment_score":0.2743118703365326}],"sentiment":"neutral","sentiment_score":0.16309608295559883,"num_words":5,"start":3.52,"end":5.68},{"sentences":[{"text":"Good afternoon.","start":5.68,"end":6.42,"sentiment":"positive","sentiment_score":0.4065002202987671},{"text":"Michelle, this is Mary calling from Vigilance AI.","start":7.3599997,"end":10.8,"sentiment":"positive","sentiment_score":0.3424055092036724},{"text":"I hope you're doing well.","start":10.8,"end":12.259999,"sentiment":"positive","sentiment_score":0.45307122468948363},{"text":"Oh.","start":15.185,"end":15.685,"sentiment":"neutral","sentiment_score":-0.15501733124256134},{"text":"I'm sorry.","start":15.825001,"end":16.385,"sentiment":"neutral","sentiment_score":-0.17316830158233643}],"sentiment":"neutral","sentiment_score":0.2953470390703943,"num_words":18,"start":5.68,"end":16.385},{"sentences":[{"text":"How about this, ma'am?","start":16.385,"end":17.345001,"sentiment":"neutral","sentiment_score":-0.11312034912407398},{"text":"Can you hear me now?","start":17.345001,"end":18.405,"sentiment":"neutral","sentiment_score":-0.12294351607561112},{"text":"Yeah.","start":20.065,"end":20.565,"sentiment":"neutral","sentiment_score":-0.045155495405197144},{"text":"We are calling from Vigilance AI.","start":20.865,"end":23.825,"sentiment":"neutral","sentiment_score":-0.033153586400051914},{"text":"We are a cybersecurity company.","start":23.825,"end":26.165,"sentiment":"neutral","sentiment_score":-0.06273298263549805}],"sentiment":"neutral","sentiment_score":-0.07737813827892144,"num_words":21,"start":16.385,"end":26.165},{"sentences":[{"text":"So we are a cybersecurity company.","start":26.96,"end":34.079998,"sentiment":"neutral","sentiment_score":-0.11497701828678449},{"text":"So we work with small to medium size of business.","start":34.079998,"end":36.739998,"sentiment":"neutral","sentiment_score":-0.1293743759393692},{"text":"How about this one?","start":46.584938,"end":47.46494,"sentiment":"neutral","sentiment_score":-0.15514451265335083},{"text":"Can you hear me?","start":47.46494,"end":48.239937,"sentiment":"neutral","sentiment_score":-0.14694772101938725}],"sentiment":"neutral","sentiment_score":-0.1329989501585563,"num_words":24,"start":26.96,"end":48.239937}]}}]},{"alternatives":[{"transcript":"Michelle speaking. Hello? I can't I can't hear you properly. But where are you calling from? I'm sorry. I can't. And what what do you need? I can't. I'm sorry. I can't really hear you properly. Sorry. Where are you calling from? I can barely hear you. It's... You're you're far away? Hello?","confidence":0.9909668,"words":[{"word":"michelle","start":0.79999995,"end":1.1999999,"confidence":0.68359375,"punctuated_word":"Michelle","sentiment":"neutral","sentiment_score":0.0254988931119442},{"word":"speaking","start":1.1999999,"end":1.6999999,"confidence":0.9812012,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.01721068099141121},{"word":"hello","start":3.6799998,"end":4.18,"confidence":0.9851074,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.04723954200744629},{"word":"i","start":12.559999,"end":12.719999,"confidence":0.4921875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5583963394165039},{"word":"can't","start":12.719999,"end":13.12,"confidence":0.9897461,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4852200150489807},{"word":"i","start":13.12,"end":13.28,"confidence":0.56591797,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5494353771209717},{"word":"can't","start":13.28,"end":13.44,"confidence":0.9980469,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5436735153198242},{"word":"hear","start":13.44,"end":13.599999,"confidence":0.99902344,"punctuated_word":"hear","sentiment":"negative","sentiment_score":-0.45034295320510864},{"word":"you","start":13.599999,"end":13.759999,"confidence":0.99316406,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4951525926589966},{"word":"properly","start":13.759999,"end":14.259999,"confidence":0.9211426,"punctuated_word":"properly.","sentiment":"negative","sentiment_score":-0.42305076122283936},{"word":"but","start":16.385,"end":16.885,"confidence":0.20678711,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08852293342351913},{"word":"where","start":18.625,"end":18.865,"confidence":0.83251953,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.09429620206356049},{"word":"are","start":18.865,"end":18.904999,"confidence":0.78271484,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.11058030277490616},{"word":"you","start":18.904999,"end":18.945,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08667965233325958},{"word":"calling","start":18.945,"end":19.265,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.08567814528942108},{"word":"from","start":19.265,"end":19.765,"confidence":1.0,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.08773863315582275},{"word":"i'm","start":25.904999,"end":26.404999,"confidence":0.9724121,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1674416959285736},{"word":"sorry","start":26.465,"end":26.865,"confidence":0.98291016,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.20217028260231015},{"word":"i","start":26.865,"end":27.025,"confidence":0.9448242,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20049141347408295},{"word":"can't","start":27.025,"end":27.525,"confidence":0.9485677,"punctuated_word":"can't.","sentiment":"neutral","sentiment_score":-0.24515551328659055},{"word":"and","start":28.09,"end":28.33,"confidence":0.87158203,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.14959028363227844},{"word":"what","start":28.33,"end":28.41,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1653957962989807},{"word":"what","start":28.41,"end":28.81,"confidence":0.875,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1941322386264801},{"word":"do","start":28.81,"end":28.970001,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1678970456123352},{"word":"you","start":28.970001,"end":29.050001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12399981915950777},{"word":"need","start":29.050001,"end":29.550001,"confidence":1.0,"punctuated_word":"need?","sentiment":"neutral","sentiment_score":-0.1083800196647644},{"word":"i","start":35.21,"end":35.45,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13872548937797546},{"word":"can't","start":35.45,"end":35.85,"confidence":0.97054034,"punctuated_word":"can't.","sentiment":"neutral","sentiment_score":-0.13257402181625366},{"word":"i'm","start":35.85,"end":36.254936,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.13933074474334717},{"word":"sorry","start":36.494938,"end":36.994938,"confidence":0.99560547,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2462868690490723},{"word":"i","start":37.054935,"end":37.214935,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4218367636203766},{"word":"can't","start":37.214935,"end":37.534935,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.37635523080825806},{"word":"really","start":37.534935,"end":37.774937,"confidence":1.0,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.42973992228508},{"word":"hear","start":37.774937,"end":38.014935,"confidence":1.0,"punctuated_word":"hear","sentiment":"negative","sentiment_score":-0.4204337000846863},{"word":"you","start":38.014935,"end":38.254936,"confidence":0.9980469,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.41796571016311646},{"word":"properly","start":38.254936,"end":38.734936,"confidence":0.99560547,"punctuated_word":"properly.","sentiment":"negative","sentiment_score":-0.36528491973876953},{"word":"sorry","start":38.734936,"end":39.234936,"confidence":1.0,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1743643432855606},{"word":"where","start":39.294937,"end":39.534935,"confidence":0.99609375,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.14487949013710022},{"word":"are","start":39.534935,"end":39.694935,"confidence":0.984375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1417684704065323},{"word":"you","start":39.694935,"end":39.774937,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13306675851345062},{"word":"calling","start":39.774937,"end":40.094936,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.13141152262687683},{"word":"from","start":40.094936,"end":40.334938,"confidence":0.9975586,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.16042537987232208},{"word":"i","start":40.334938,"end":40.414936,"confidence":0.9819336,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3703138828277588},{"word":"can","start":40.414936,"end":40.574936,"confidence":0.9902344,"punctuated_word":"can","sentiment":"negative","sentiment_score":-0.3996418118476868},{"word":"barely","start":40.574936,"end":40.894936,"confidence":0.9941406,"punctuated_word":"barely","sentiment":"negative","sentiment_score":-0.5080022215843201},{"word":"hear","start":40.894936,"end":41.054935,"confidence":0.9614258,"punctuated_word":"hear","sentiment":"negative","sentiment_score":-0.35066503286361694},{"word":"you","start":41.054935,"end":41.134937,"confidence":0.8083496,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.30669379234313965},{"word":"it's","start":41.134937,"end":41.294937,"confidence":0.69677734,"punctuated_word":"It's...","sentiment":"neutral","sentiment_score":-0.1868816763162613},{"word":"you're","start":41.294937,"end":41.794937,"confidence":0.41137695,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.2546965777873993},{"word":"you're","start":42.174934,"end":42.334938,"confidence":0.8483887,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.2702808976173401},{"word":"far","start":42.334938,"end":42.494934,"confidence":0.9873047,"punctuated_word":"far","sentiment":"negative","sentiment_score":-0.35899701714515686},{"word":"away","start":42.494934,"end":42.994934,"confidence":0.9909668,"punctuated_word":"away?","sentiment":"neutral","sentiment_score":-0.25360816717147827},{"word":"hello","start":46.414936,"end":46.914936,"confidence":0.99609375,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.12972691655158997}],"paragraphs":{"transcript":"\nMichelle speaking. Hello? I can't I can't hear you properly. But where are you calling from? I'm sorry.\n\nI can't. And what what do you need? I can't. I'm sorry. I can't really hear you properly.\n\nSorry. Where are you calling from? I can barely hear you. It's... You're you're far away?\n\nHello?","paragraphs":[{"sentences":[{"text":"Michelle speaking.","start":0.79999995,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.021354787051677704},{"text":"Hello?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.04723954200744629},{"text":"I can't I can't hear you properly.","start":12.559999,"end":14.259999,"sentiment":"negative","sentiment_score":-0.5007530791418893},{"text":"But where are you calling from?","start":16.385,"end":19.765,"sentiment":"neutral","sentiment_score":-0.0922493115067482},{"text":"I'm sorry.","start":25.904999,"end":26.865,"sentiment":"neutral","sentiment_score":-0.1848059892654419}],"sentiment":"neutral","sentiment_score":-0.24102390474743313,"num_words":18,"start":0.79999995,"end":26.865},{"sentences":[{"text":"I can't.","start":26.865,"end":27.525,"sentiment":"neutral","sentiment_score":-0.22282346338033676},{"text":"And what what do you need?","start":28.09,"end":29.550001,"sentiment":"neutral","sentiment_score":-0.15156586716572443},{"text":"I can't.","start":35.21,"end":35.85,"sentiment":"neutral","sentiment_score":-0.13564975559711456},{"text":"I'm sorry.","start":35.85,"end":36.994938,"sentiment":"neutral","sentiment_score":-0.19280880689620972},{"text":"I can't really hear you properly.","start":37.054935,"end":38.734936,"sentiment":"negative","sentiment_score":-0.4052693744500478}],"sentiment":"neutral","sentiment_score":-0.2468653056356642,"num_words":18,"start":26.865,"end":38.734936},{"sentences":[{"text":"Sorry.","start":38.734936,"end":39.234936,"sentiment":"neutral","sentiment_score":-0.1743643432855606},{"text":"Where are you calling from?","start":39.294937,"end":40.334938,"sentiment":"neutral","sentiment_score":-0.1423103243112564},{"text":"I can barely hear you.","start":40.334938,"end":41.134937,"sentiment":"negative","sentiment_score":-0.38706334829330447},{"text":"It's...","start":41.134937,"end":41.294937,"sentiment":"neutral","sentiment_score":-0.1868816763162613},{"text":"You're you're far away?","start":41.294937,"end":42.994934,"sentiment":"neutral","sentiment_score":-0.28439566493034363}],"sentiment":"neutral","sentiment_score":-0.25910606514662504,"num_words":16,"start":38.734936,"end":42.994934},{"sentences":[{"text":"Hello?","start":46.414936,"end":46.914936,"sentiment":"neutral","sentiment_score":-0.12972691655158997}],"sentiment":"neutral","sentiment_score":-0.12972691655158997,"num_words":1,"start":46.414936,"end":46.914936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Michelle speaking.\n\nChannel 0: Yes.\n\nChannel 1: Hello?\n\nChannel 0: Hi. Good... Hello. Hi. Good afternoon.\n\nMichelle, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: I can't I can't hear you properly.\n\nChannel 0: Oh. I'm sorry.\n\nChannel 1: But\n\nChannel 0: How about this, ma'am? Can you hear me now?\n\nChannel 1: where are you calling from?\n\nChannel 0: Yeah. We are calling from Vigilance AI. We are a cybersecurity company.\n\nChannel 1: I'm sorry. I\n\nChannel 0: So\n\nChannel 1: can't. And what what do you need?\n\nChannel 0: we are a cybersecurity company. So we work with small to\n\nChannel 1: I\n\nChannel 0: medium\n\nChannel 1: can't.\n\nChannel 0: size\n\nChannel 1: I'm\n\nChannel 0: of business.\n\nChannel 1: sorry. I can't really hear you properly. Sorry. Where are you calling from? I can barely hear you.\n\nIt's... You're you're far away? Hello?\n\nChannel 0: How about this one? Can you hear me?","paragraphs":[{"sentences":[{"text":"Michelle speaking.","start":0.79999995,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.021354787051677704}],"sentiment":"neutral","sentiment_score":0.021354787051677704,"channel":1,"num_words":2,"start":0.79999995,"end":1.6999999},{"sentences":[{"text":"Yes.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.0488135851919651}],"sentiment":"neutral","sentiment_score":0.0488135851919651,"channel":0,"num_words":1,"start":3.52,"end":3.84},{"sentences":[{"text":"Hello?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.04723954200744629}],"sentiment":"neutral","sentiment_score":0.04723954200744629,"channel":1,"num_words":1,"start":3.6799998,"end":4.18},{"sentences":[{"text":"Hi.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.1274360716342926},{"text":"Good...","start":4.3199997,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.21830156445503235},{"text":"Hello.","start":4.96,"end":5.44,"sentiment":"neutral","sentiment_score":0.1466173231601715},{"text":"Hi.","start":5.44,"end":5.68,"sentiment":"neutral","sentiment_score":0.2743118703365326},{"text":"Good afternoon.","start":5.68,"end":6.42,"sentiment":"positive","sentiment_score":0.4065002202987671}],"sentiment":"neutral","sentiment_score":0.2632778783639272,"channel":0,"num_words":6,"start":3.84,"end":6.42},{"sentences":[{"text":"Michelle, this is Mary calling from Vigilance AI.","start":7.3599997,"end":10.8,"sentiment":"positive","sentiment_score":0.3424055092036724},{"text":"I hope you're doing well.","start":10.8,"end":12.259999,"sentiment":"positive","sentiment_score":0.45307122468948363}],"sentiment":"positive","sentiment_score":0.3849692459289844,"channel":0,"num_words":13,"start":7.3599997,"end":12.259999},{"sentences":[{"text":"I can't I can't hear you properly.","start":12.559999,"end":14.259999,"sentiment":"negative","sentiment_score":-0.5007530791418893}],"sentiment":"negative","sentiment_score":-0.5007530791418893,"channel":1,"num_words":7,"start":12.559999,"end":14.259999},{"sentences":[{"text":"Oh.","start":15.185,"end":15.685,"sentiment":"neutral","sentiment_score":-0.15501733124256134},{"text":"I'm sorry.","start":15.825001,"end":16.385,"sentiment":"neutral","sentiment_score":-0.17316830158233643}],"sentiment":"neutral","sentiment_score":-0.16711797813574472,"channel":0,"num_words":3,"start":15.185,"end":16.385},{"sentences":[{"text":"But","start":16.385,"end":16.885,"sentiment":"neutral","sentiment_score":-0.08852293342351913}],"sentiment":"neutral","sentiment_score":-0.08852293342351913,"channel":1,"num_words":1,"start":16.385,"end":16.885},{"sentences":[{"text":"How about this, ma'am?","start":16.385,"end":17.345001,"sentiment":"neutral","sentiment_score":-0.11312034912407398},{"text":"Can you hear me now?","start":17.345001,"end":18.405,"sentiment":"neutral","sentiment_score":-0.12294351607561112}],"sentiment":"neutral","sentiment_score":-0.11857766409715016,"channel":0,"num_words":9,"start":16.385,"end":18.405},{"sentences":[{"text":"where are you calling from?","start":18.625,"end":19.765,"sentiment":"neutral","sentiment_score":-0.092994587123394}],"sentiment":"neutral","sentiment_score":-0.092994587123394,"channel":1,"num_words":5,"start":18.625,"end":19.765},{"sentences":[{"text":"Yeah.","start":20.065,"end":20.565,"sentiment":"neutral","sentiment_score":-0.045155495405197144},{"text":"We are calling from Vigilance AI.","start":20.865,"end":23.825,"sentiment":"neutral","sentiment_score":-0.033153586400051914},{"text":"We are a cybersecurity company.","start":23.825,"end":26.165,"sentiment":"neutral","sentiment_score":-0.06273298263549805}],"sentiment":"neutral","sentiment_score":-0.046478493915249906,"channel":0,"num_words":12,"start":20.065,"end":26.165},{"sentences":[{"text":"I'm sorry.","start":25.904999,"end":26.865,"sentiment":"neutral","sentiment_score":-0.1848059892654419},{"text":"I","start":26.865,"end":27.025,"sentiment":"neutral","sentiment_score":-0.20049141347408295}],"sentiment":"neutral","sentiment_score":-0.19003446400165558,"channel":1,"num_words":3,"start":25.904999,"end":27.025},{"sentences":[{"text":"So","start":26.96,"end":27.46,"sentiment":"neutral","sentiment_score":-0.23795883357524872}],"sentiment":"neutral","sentiment_score":-0.23795883357524872,"channel":0,"num_words":1,"start":26.96,"end":27.46},{"sentences":[{"text":"can't.","start":27.025,"end":27.525,"sentiment":"neutral","sentiment_score":-0.24515551328659055},{"text":"And what what do you need?","start":28.09,"end":29.550001,"sentiment":"neutral","sentiment_score":-0.15156586716572443}],"sentiment":"neutral","sentiment_score":-0.16493581661156245,"channel":1,"num_words":7,"start":27.025,"end":29.550001},{"sentences":[{"text":"we are a cybersecurity company.","start":31.68,"end":34.079998,"sentiment":"neutral","sentiment_score":-0.09038065522909164},{"text":"So we work with small to","start":34.079998,"end":35.36,"sentiment":"neutral","sentiment_score":-0.12686808158953986}],"sentiment":"neutral","sentiment_score":-0.11028288778933612,"channel":0,"num_words":11,"start":31.68,"end":35.36},{"sentences":[{"text":"I","start":35.21,"end":35.45,"sentiment":"neutral","sentiment_score":-0.13872548937797546}],"sentiment":"neutral","sentiment_score":-0.13872548937797546,"channel":1,"num_words":1,"start":35.21,"end":35.45},{"sentences":[{"text":"medium","start":35.36,"end":35.76,"sentiment":"neutral","sentiment_score":-0.1973075568675995}],"sentiment":"neutral","sentiment_score":-0.1973075568675995,"channel":0,"num_words":1,"start":35.36,"end":35.76},{"sentences":[{"text":"can't.","start":35.45,"end":35.85,"sentiment":"neutral","sentiment_score":-0.13257402181625366}],"sentiment":"neutral","sentiment_score":-0.13257402181625366,"channel":1,"num_words":1,"start":35.45,"end":35.85},{"sentences":[{"text":"size","start":35.76,"end":36.079998,"sentiment":"neutral","sentiment_score":-0.10035528987646104}],"sentiment":"neutral","sentiment_score":-0.10035528987646104,"channel":0,"num_words":1,"start":35.76,"end":36.079998},{"sentences":[{"text":"I'm","start":35.85,"end":36.254936,"sentiment":"neutral","sentiment_score":-0.13933074474334717}],"sentiment":"neutral","sentiment_score":-0.13933074474334717,"channel":1,"num_words":1,"start":35.85,"end":36.254936},{"sentences":[{"text":"of business.","start":36.079998,"end":36.739998,"sentiment":"neutral","sentiment_score":-0.11743621155619621}],"sentiment":"neutral","sentiment_score":-0.11743621155619621,"channel":0,"num_words":2,"start":36.079998,"end":36.739998},{"sentences":[{"text":"sorry.","start":36.494938,"end":36.994938,"sentiment":"neutral","sentiment_score":-0.2462868690490723},{"text":"I can't really hear you properly.","start":37.054935,"end":38.734936,"sentiment":"negative","sentiment_score":-0.4052693744500478},{"text":"Sorry.","start":38.734936,"end":39.234936,"sentiment":"neutral","sentiment_score":-0.1743643432855606},{"text":"Where are you calling from?","start":39.294937,"end":40.334938,"sentiment":"neutral","sentiment_score":-0.1423103243112564},{"text":"I can barely hear you.","start":40.334938,"end":41.134937,"sentiment":"negative","sentiment_score":-0.38706334829330447}],"sentiment":"neutral","sentiment_score":-0.30550754566987354,"channel":1,"num_words":18,"start":36.494938,"end":41.134937},{"sentences":[{"text":"It's...","start":41.134937,"end":41.294937,"sentiment":"neutral","sentiment_score":-0.1868816763162613},{"text":"You're you're far away?","start":41.294937,"end":42.994934,"sentiment":"neutral","sentiment_score":-0.28439566493034363},{"text":"Hello?","start":46.414936,"end":46.914936,"sentiment":"neutral","sentiment_score":-0.12972691655158997}],"sentiment":"neutral","sentiment_score":-0.24236520876487097,"channel":1,"num_words":6,"start":41.134937,"end":46.914936},{"sentences":[{"text":"How about this one?","start":46.584938,"end":47.46494,"sentiment":"neutral","sentiment_score":-0.15514451265335083},{"text":"Can you hear me?","start":47.46494,"end":48.239937,"sentiment":"neutral","sentiment_score":-0.14694772101938725}],"sentiment":"neutral","sentiment_score":-0.15104611683636904,"channel":0,"num_words":8,"start":46.584938,"end":48.239937}]},"summary":{"result":"success","short":"A cybersecurity company representative named Mary from Baraance AI calls a customer named Michelle. Mary explains that they work with small to medium businesses and is having trouble hearing Michelle's location. Mary apologizes and asks Michelle if they can hear her."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Michelle speaking. Yes. Hello? Hi. Good... Hello. Hi.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.11902401596307756},{"text":"Good afternoon. Michelle, this is Mary calling from Vigilance AI. I hope you're doing well.","start_word":8,"end_word":22,"sentiment":"positive","sentiment_score":0.3772115409374237},{"text":"I can't I can't hear you properly.","start_word":23,"end_word":29,"sentiment":"negative","sentiment_score":-0.4988424479961395},{"text":"Oh. I'm sorry. How But about this, ma'am? Can you hear me now? where are you calling from? Yeah. We are calling from Vigilance AI. We are a cybersecurity company. I'm sorry. I So can't. And what what do you need? we are a cybersecurity company. So we work with small to I medium can't. size I'm of business. sorry.","start_word":30,"end_word":89,"sentiment":"neutral","sentiment_score":-0.12236474454402924},{"text":"I can't really hear you properly.","start_word":90,"end_word":95,"sentiment":"negative","sentiment_score":-0.39440128207206726},{"text":"Sorry. Where are you calling from?","start_word":96,"end_word":101,"sentiment":"neutral","sentiment_score":-0.15258820354938507},{"text":"I can barely hear you.","start_word":102,"end_word":106,"sentiment":"negative","sentiment_score":-0.3736684322357178},{"text":"It's... You're you're far away? Hello? How about this one? Can you hear me?","start_word":107,"end_word":120,"sentiment":"neutral","sentiment_score":-0.2005343735218048}],"average":{"sentiment":"neutral","sentiment_score":-0.0989901392083419}}}}