{"metadata":{"transaction_key":"deprecated","request_id":"019f014b-c138-78d2-8bdd-4d841a6b7948","sha256":"45103f0d98a7318d2bd32c1e8a24e969c3746c2fada28d941f831a724b134e2b","created":"2026-06-26T00:19:31.231Z","duration":307.65594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":932,"output_tokens":70},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1092,"output_tokens":1095},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1092,"output_tokens":56}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning. This is Airtel accounts. How may I help you today? Uh-huh. Okay. Okay. That's great to hear. Yes. We provide services to Supa Networks, and currently, we're having, like, a promotion. If you sign up for any contract, six month, twelve month, or twenty four month contract, you will be getting the a free router. What you just need to pay is a delivery charge, and then we also provide a one month free service along with the six months discounted period of 15%. Have you visited our site? Because our ordering process yeah. And what's your question in reference with this? Mhmm. Yeah. Actually, you could go ahead and act be activated today and get connected if you have your own router and if it's compatible. However, if you don't have a compatible router, you have to wait for your router to be received. But you have an option to receive it via express postage, which is $30. You will be receiving it one business day. And then for standard $20, you should be receiving it within four days. But definitely, if you have your phone router and then if it's compatible, you can get connected immediately. We will be sending you the credentials, like the username and password, then you just need to configure it. Oh, okay. So, basically, in reference with that's great to hear if it's our working router. If it's okay with you, would you mind sending the photo? In that way, our tech department or tech team can go ahead and validate it just to make sure it's a working router because sometimes it's a modem or I'm not so sure because this is accounts department, and then our technical team is handling those. But if you can send over, that would be much appreciated. Here's the one moment here. Okay? Just bear with me. Or I should provide you a phone number instead. Is it okay to send the photo through WhatsApp? It it's much easier. But if not, I can provide you an email as well. WhatsApp. Yeah. So 0403763744. Yeah. This is our tech support assistance. However, just to make it easier to send the router and validate, just send it over, and then I will inform our tech rep to check right away. In that way, they could keep you posted if it's an okay router or no. Just also put in your name there. Okay? Alright. And then once you set it out, we will start from there. You can send it after this call. Right? Were you able to send the photo after this call? Are you at home? Uh-huh. Just head over to you and send it. Okay. That's perfect. Yeah. Yes. Correct. Because if it's an a working router, we can definitely have you connected immediately today. Alright? Alright. Sure. Thank you. Talk to you soon. Have a good one.","confidence":0.99902344,"words":[{"word":"hi","start":0.16,"end":0.39999998,"confidence":0.99658203,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.293903112411499},{"word":"good","start":0.39999998,"end":0.71999997,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5567273497581482},{"word":"morning","start":0.71999997,"end":1.12,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4686976075172424},{"word":"this","start":1.12,"end":1.28,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3911079466342926},{"word":"is","start":1.28,"end":1.4399999,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3457176089286804},{"word":"airtel","start":1.4399999,"end":1.92,"confidence":0.7796224,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.44468754529953},{"word":"accounts","start":1.92,"end":2.3999999,"confidence":0.9638672,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.3481682538986206},{"word":"how","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.400077223777771},{"word":"may","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.4141511619091034},{"word":"i","start":2.72,"end":2.8,"confidence":0.98828125,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4077924489974976},{"word":"help","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.4184601902961731},{"word":"you","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.36866748332977295},{"word":"today","start":3.1999998,"end":3.6999998,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.3429811894893646},{"word":"uh-huh","start":11.5199995,"end":12.0199995,"confidence":0.9976562,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.007105397526174784},{"word":"okay","start":21.555,"end":21.794998,"confidence":0.9550781,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.29790693521499634},{"word":"okay","start":21.794998,"end":22.294998,"confidence":0.77978516,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.4054345488548279},{"word":"that's","start":22.435,"end":22.675,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.6943111419677734},{"word":"great","start":22.675,"end":22.915,"confidence":0.99902344,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8233895301818848},{"word":"to","start":22.915,"end":23.075,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.8053675889968872},{"word":"hear","start":23.075,"end":23.314999,"confidence":0.99902344,"punctuated_word":"hear.","sentiment":"positive","sentiment_score":0.7284753918647766},{"word":"yes","start":23.314999,"end":23.814999,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"positive","sentiment_score":0.37065833806991577},{"word":"we","start":24.195,"end":24.435,"confidence":0.63916016,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.23584100604057312},{"word":"provide","start":24.435,"end":24.935,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.22423286736011505},{"word":"services","start":25.73,"end":26.23,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.2898521423339844},{"word":"to","start":26.53,"end":26.85,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2866542637348175},{"word":"supa","start":26.85,"end":27.25,"confidence":0.93310547,"punctuated_word":"Supa","sentiment":"positive","sentiment_score":0.33392009139060974},{"word":"networks","start":27.25,"end":27.75,"confidence":0.5488281,"punctuated_word":"Networks,","sentiment":"neutral","sentiment_score":0.2867223024368286},{"word":"and","start":27.97,"end":28.45,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.18508990108966827},{"word":"currently","start":28.45,"end":28.95,"confidence":0.70751953,"punctuated_word":"currently,","sentiment":"neutral","sentiment_score":0.19634181261062625},{"word":"we're","start":29.73,"end":29.97,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.26916226744651794},{"word":"having","start":29.97,"end":30.369999,"confidence":0.967041,"punctuated_word":"having,","sentiment":"neutral","sentiment_score":0.2787919044494629},{"word":"like","start":30.369999,"end":30.77,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.2805674970149994},{"word":"a","start":30.77,"end":31.09,"confidence":0.9970703,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3372640013694763},{"word":"promotion","start":31.09,"end":31.59,"confidence":0.91625977,"punctuated_word":"promotion.","sentiment":"neutral","sentiment_score":0.2732010781764984},{"word":"if","start":32.45,"end":32.77,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.2556714415550232},{"word":"you","start":32.77,"end":33.01,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2022518664598465},{"word":"sign","start":33.01,"end":33.329998,"confidence":0.9970703,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.13476544618606567},{"word":"up","start":33.329998,"end":33.57,"confidence":0.9902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.15935978293418884},{"word":"for","start":33.57,"end":34.07,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.19886068999767303},{"word":"any","start":34.29,"end":34.69,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.1719186305999756},{"word":"contract","start":34.69,"end":35.19,"confidence":0.95043945,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.13633649051189425},{"word":"six","start":35.33,"end":35.57,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.23699255287647247},{"word":"month","start":35.57,"end":35.89,"confidence":0.82250977,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.17234480381011963},{"word":"twelve","start":35.89,"end":36.21,"confidence":1.0,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.2097303867340088},{"word":"month","start":36.21,"end":36.53,"confidence":0.9658203,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.15966901183128357},{"word":"or","start":36.53,"end":36.85,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.20714038610458377},{"word":"twenty","start":36.85,"end":37.17,"confidence":0.9790039,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.22716017067432404},{"word":"four","start":37.17,"end":37.41,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.21082240343093872},{"word":"month","start":37.41,"end":37.73,"confidence":0.99902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.17627665400505066},{"word":"contract","start":37.73,"end":38.23,"confidence":0.99853516,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.21553786098957065},{"word":"you","start":38.625,"end":38.864998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2925340235233307},{"word":"will","start":38.864998,"end":39.184998,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.3033052086830139},{"word":"be","start":39.184998,"end":39.425,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.30928343534469604},{"word":"getting","start":39.425,"end":39.925,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.29936787486076355},{"word":"the","start":40.065,"end":40.144997,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.27354496717453003},{"word":"a","start":40.545,"end":40.785,"confidence":0.9951172,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3446829319000244},{"word":"free","start":40.785,"end":41.105,"confidence":0.99316406,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.30546849966049194},{"word":"router","start":41.105,"end":41.585,"confidence":0.94311523,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.3088316023349762},{"word":"what","start":41.585,"end":41.745,"confidence":0.9980469,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.2565486431121826},{"word":"you","start":41.745,"end":41.905,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19838283956050873},{"word":"just","start":41.905,"end":42.144997,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.21347549557685852},{"word":"need","start":42.144997,"end":42.385,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.24724788963794708},{"word":"to","start":42.385,"end":42.545,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2155497670173645},{"word":"pay","start":42.545,"end":42.785,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.16652566194534302},{"word":"is","start":42.785,"end":43.105,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2155866175889969},{"word":"a","start":43.105,"end":43.265,"confidence":0.9291992,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2163851857185364},{"word":"delivery","start":43.265,"end":43.765,"confidence":0.9980469,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":0.11644065380096436},{"word":"charge","start":43.824997,"end":44.324997,"confidence":0.74243164,"punctuated_word":"charge,","sentiment":"neutral","sentiment_score":0.20000937581062317},{"word":"and","start":44.625,"end":44.784996,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16860096156597135},{"word":"then","start":44.784996,"end":45.024998,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.16955339908599854},{"word":"we","start":45.024998,"end":45.265,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.20981140434741977},{"word":"also","start":45.265,"end":45.765,"confidence":0.9951172,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.19391486048698425},{"word":"provide","start":45.905,"end":46.405,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.1490669548511505},{"word":"a","start":46.864998,"end":47.024998,"confidence":0.4951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.22477659583091736},{"word":"one","start":47.024998,"end":47.184998,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.25270023941993713},{"word":"month","start":47.184998,"end":47.504997,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.23909027874469757},{"word":"free","start":47.504997,"end":47.745,"confidence":1.0,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.26593804359436035},{"word":"service","start":47.745,"end":48.245,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.21312540769577024},{"word":"along","start":48.305,"end":48.625,"confidence":0.9448242,"punctuated_word":"along","sentiment":"neutral","sentiment_score":0.2730804681777954},{"word":"with","start":48.625,"end":48.784996,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.30082932114601135},{"word":"the","start":48.784996,"end":49.024998,"confidence":0.7446289,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.28982171416282654},{"word":"six","start":49.024998,"end":49.344997,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.2990708351135254},{"word":"months","start":49.344997,"end":49.844997,"confidence":0.8125,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.25670763850212097},{"word":"discounted","start":50.704998,"end":51.204998,"confidence":0.80371094,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.27258455753326416},{"word":"period","start":51.265,"end":51.664997,"confidence":1.0,"punctuated_word":"period","sentiment":"neutral","sentiment_score":0.3322090804576874},{"word":"of","start":51.664997,"end":51.96,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.31797242164611816},{"word":"15%","start":52.12,"end":52.94,"confidence":0.9995117,"punctuated_word":"15%.","sentiment":"neutral","sentiment_score":0.2583963871002197},{"word":"have","start":53.0,"end":53.239998,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.03778667375445366},{"word":"you","start":53.239998,"end":53.739998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04786243289709091},{"word":"visited","start":53.879997,"end":54.379997,"confidence":1.0,"punctuated_word":"visited","sentiment":"neutral","sentiment_score":0.032674260437488556},{"word":"our","start":54.52,"end":54.76,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06692111492156982},{"word":"site","start":54.76,"end":55.0,"confidence":0.95288086,"punctuated_word":"site?","sentiment":"neutral","sentiment_score":0.06896475702524185},{"word":"because","start":55.0,"end":55.32,"confidence":0.9921875,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.03460587561130524},{"word":"our","start":55.32,"end":55.64,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.03042263723909855},{"word":"ordering","start":55.64,"end":56.14,"confidence":0.99902344,"punctuated_word":"ordering","sentiment":"neutral","sentiment_score":0.03899720311164856},{"word":"process","start":56.199997,"end":56.699997,"confidence":0.99902344,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.03280351310968399},{"word":"yeah","start":57.16,"end":57.559998,"confidence":0.97802734,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03151431679725647},{"word":"and","start":57.559998,"end":58.059998,"confidence":0.9951172,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.006983477622270584},{"word":"what's","start":58.76,"end":59.0,"confidence":0.91381836,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.004844166338443756},{"word":"your","start":59.0,"end":59.16,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.006645385175943375},{"word":"question","start":59.16,"end":59.559998,"confidence":1.0,"punctuated_word":"question","sentiment":"neutral","sentiment_score":0.005800902843475342},{"word":"in","start":59.559998,"end":59.719997,"confidence":0.98828125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.00007635354995727539},{"word":"reference","start":59.719997,"end":60.199997,"confidence":0.9980469,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.004915650933980942},{"word":"with","start":60.199997,"end":60.36,"confidence":0.9941406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.009660378098487854},{"word":"this","start":60.36,"end":60.86,"confidence":0.99853516,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":0.02459639683365822},{"word":"mhmm","start":71.145004,"end":71.645004,"confidence":0.9812012,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.014205072075128555},{"word":"yeah","start":92.064995,"end":92.465,"confidence":0.7692871,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12596067786216736},{"word":"actually","start":92.465,"end":92.965,"confidence":0.99316406,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.1385326385498047},{"word":"you","start":94.784996,"end":95.024994,"confidence":0.5517578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13682231307029724},{"word":"could","start":95.024994,"end":95.185,"confidence":0.99609375,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.1705566644668579},{"word":"go","start":95.185,"end":95.345,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.16223400831222534},{"word":"ahead","start":95.345,"end":95.665,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.20241281390190125},{"word":"and","start":95.665,"end":95.985,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.18633617460727692},{"word":"act","start":95.985,"end":96.064995,"confidence":0.78222656,"punctuated_word":"act","sentiment":"neutral","sentiment_score":0.1824689358472824},{"word":"be","start":96.305,"end":96.465,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.13038387894630432},{"word":"activated","start":96.465,"end":96.965,"confidence":0.9951172,"punctuated_word":"activated","sentiment":"neutral","sentiment_score":0.19511988759040833},{"word":"today","start":97.185,"end":97.505,"confidence":1.0,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.31166109442710876},{"word":"and","start":97.505,"end":97.825,"confidence":0.98095703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.22613394260406497},{"word":"get","start":97.825,"end":98.064995,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.23404881358146667},{"word":"connected","start":98.064995,"end":98.564995,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.2400192767381668},{"word":"if","start":99.104996,"end":99.345,"confidence":0.94384766,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.16660860180854797},{"word":"you","start":99.345,"end":99.845,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13227035105228424},{"word":"have","start":100.064995,"end":100.545,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.157988041639328},{"word":"your","start":100.545,"end":100.865,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1374133974313736},{"word":"own","start":100.865,"end":101.185,"confidence":1.0,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.16140076518058777},{"word":"router","start":101.185,"end":101.66499,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.16142940521240234},{"word":"and","start":101.66499,"end":101.905,"confidence":0.95947266,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.113410621881485},{"word":"if","start":101.905,"end":101.985,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1251501888036728},{"word":"it's","start":101.985,"end":102.384995,"confidence":0.9926758,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.123300701379776},{"word":"compatible","start":102.384995,"end":102.884995,"confidence":1.0,"punctuated_word":"compatible.","sentiment":"neutral","sentiment_score":0.0133505342528224},{"word":"however","start":103.74,"end":104.24,"confidence":0.9995117,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":0.01848381385207176},{"word":"if","start":104.3,"end":104.46,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.004853002727031708},{"word":"you","start":104.46,"end":104.62,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005813412368297577},{"word":"don't","start":104.62,"end":104.86,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.05096263810992241},{"word":"have","start":104.86,"end":105.34,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07052575051784515},{"word":"a","start":105.34,"end":105.66,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06362129002809525},{"word":"compatible","start":105.66,"end":106.16,"confidence":1.0,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":-0.06331198662519455},{"word":"router","start":106.3,"end":106.8,"confidence":0.9980469,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.06449779868125916},{"word":"you","start":107.18,"end":107.42,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11650426685810088},{"word":"have","start":107.42,"end":107.74,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10754233598709106},{"word":"to","start":107.74,"end":108.24,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11218434572219849},{"word":"wait","start":108.54,"end":108.86,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.11357541382312776},{"word":"for","start":108.86,"end":109.1,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0636020302772522},{"word":"your","start":109.1,"end":109.42,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06457864493131638},{"word":"router","start":109.42,"end":109.92,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.05897926539182663},{"word":"to","start":109.98,"end":110.14,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0701623186469078},{"word":"be","start":110.14,"end":110.38,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.05134919285774231},{"word":"received","start":110.38,"end":110.86,"confidence":0.8881836,"punctuated_word":"received.","sentiment":"neutral","sentiment_score":-0.06964870542287827},{"word":"but","start":110.86,"end":111.1,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.040481917560100555},{"word":"you","start":111.1,"end":111.26,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07251329720020294},{"word":"have","start":111.26,"end":111.42,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.11140185594558716},{"word":"an","start":111.42,"end":111.58,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1478745937347412},{"word":"option","start":111.58,"end":112.06,"confidence":1.0,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.15735280513763428},{"word":"to","start":112.06,"end":112.56,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17749518156051636},{"word":"receive","start":112.86,"end":113.18,"confidence":1.0,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.14693036675453186},{"word":"it","start":113.18,"end":113.5,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.19443076848983765},{"word":"via","start":113.5,"end":113.82,"confidence":0.8442383,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.16453222930431366},{"word":"express","start":113.82,"end":114.32,"confidence":0.9448242,"punctuated_word":"express","sentiment":"neutral","sentiment_score":0.2000245749950409},{"word":"postage","start":114.46,"end":114.96,"confidence":0.920166,"punctuated_word":"postage,","sentiment":"neutral","sentiment_score":0.15806101262569427},{"word":"which","start":115.02,"end":115.26,"confidence":0.9790039,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.18741483986377716},{"word":"is","start":115.26,"end":115.5,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11985036730766296},{"word":"$30","start":115.5,"end":116.38,"confidence":0.9567871,"punctuated_word":"$30.","sentiment":"neutral","sentiment_score":0.1950511485338211},{"word":"you","start":116.38,"end":116.54,"confidence":0.99609375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2706662714481354},{"word":"will","start":116.54,"end":116.78,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.30655017495155334},{"word":"be","start":116.78,"end":117.02,"confidence":0.9980469,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.367674320936203},{"word":"receiving","start":117.02,"end":117.42,"confidence":1.0,"punctuated_word":"receiving","sentiment":"positive","sentiment_score":0.37982797622680664},{"word":"it","start":117.42,"end":117.92,"confidence":0.99902344,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.33389103412628174},{"word":"one","start":118.105,"end":118.345,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.300778865814209},{"word":"business","start":118.345,"end":118.665,"confidence":1.0,"punctuated_word":"business","sentiment":"positive","sentiment_score":0.38122791051864624},{"word":"day","start":118.665,"end":118.985,"confidence":0.8737793,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.3009130358695984},{"word":"and","start":118.985,"end":119.145,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2426176071166992},{"word":"then","start":119.145,"end":119.385,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.21478816866874695},{"word":"for","start":119.385,"end":119.625,"confidence":0.98535156,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.20488983392715457},{"word":"standard","start":119.625,"end":120.125,"confidence":0.9741211,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.16947786509990692},{"word":"$20","start":120.185,"end":120.985,"confidence":0.8162842,"punctuated_word":"$20,","sentiment":"neutral","sentiment_score":0.2758178412914276},{"word":"you","start":120.985,"end":121.145,"confidence":0.9770508,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3396945297718048},{"word":"should","start":121.145,"end":121.305,"confidence":1.0,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.4110509157180786},{"word":"be","start":121.305,"end":121.465,"confidence":0.9980469,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.3700249195098877},{"word":"receiving","start":121.465,"end":121.784996,"confidence":1.0,"punctuated_word":"receiving","sentiment":"positive","sentiment_score":0.34145984053611755},{"word":"it","start":121.784996,"end":122.284996,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.30458614230155945},{"word":"within","start":122.585,"end":122.985,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.25537464022636414},{"word":"four","start":122.985,"end":123.305,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.24223178625106812},{"word":"days","start":123.305,"end":123.805,"confidence":0.9980469,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":0.1900334805250168},{"word":"but","start":124.185,"end":124.585,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.29743659496307373},{"word":"definitely","start":124.585,"end":125.085,"confidence":0.7480469,"punctuated_word":"definitely,","sentiment":"positive","sentiment_score":0.4573702812194824},{"word":"if","start":125.465,"end":125.705,"confidence":1.0,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.5019685626029968},{"word":"you","start":125.705,"end":125.865,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4580918550491333},{"word":"have","start":125.865,"end":126.265,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4257922172546386},{"word":"your","start":126.265,"end":126.765,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.48417237401008606},{"word":"phone","start":127.465,"end":127.785,"confidence":0.5292969,"punctuated_word":"phone","sentiment":"positive","sentiment_score":0.4924134612083435},{"word":"router","start":127.785,"end":128.285,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.24866141378879547},{"word":"and","start":128.345,"end":128.58499,"confidence":0.5932617,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3414081931114197},{"word":"then","start":128.58499,"end":128.825,"confidence":1.0,"punctuated_word":"then","sentiment":"positive","sentiment_score":0.42297714948654175},{"word":"if","start":128.825,"end":129.065,"confidence":0.9902344,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.5017065405845642},{"word":"it's","start":129.065,"end":129.305,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.3903636634349823},{"word":"compatible","start":129.305,"end":129.805,"confidence":0.99560547,"punctuated_word":"compatible,","sentiment":"positive","sentiment_score":0.39783263206481934},{"word":"you","start":130.185,"end":130.345,"confidence":0.8198242,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5894216895103455},{"word":"can","start":130.345,"end":130.58499,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.5102665424346924},{"word":"get","start":130.58499,"end":130.905,"confidence":1.0,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.5401386618614197},{"word":"connected","start":130.905,"end":131.405,"confidence":0.99609375,"punctuated_word":"connected","sentiment":"positive","sentiment_score":0.5099230408668518},{"word":"immediately","start":131.865,"end":132.365,"confidence":0.99902344,"punctuated_word":"immediately.","sentiment":"positive","sentiment_score":0.39511582255363464},{"word":"we","start":133.34,"end":133.5,"confidence":0.9980469,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1416340470314026},{"word":"will","start":133.5,"end":133.74,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.16938142478466034},{"word":"be","start":133.74,"end":133.98,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.14739921689033508},{"word":"sending","start":133.98,"end":134.3,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.1466420590877533},{"word":"you","start":134.3,"end":134.54,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1463167369365692},{"word":"the","start":134.54,"end":135.04,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13505317270755768},{"word":"credentials","start":135.26,"end":135.76,"confidence":0.80981445,"punctuated_word":"credentials,","sentiment":"neutral","sentiment_score":0.13780534267425537},{"word":"like","start":136.3,"end":136.54,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.16380059719085693},{"word":"the","start":136.54,"end":136.78,"confidence":0.6723633,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18785586953163147},{"word":"username","start":136.78,"end":137.26,"confidence":0.9921875,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.14132383465766907},{"word":"and","start":137.26,"end":137.5,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14218257367610931},{"word":"password","start":137.5,"end":138.0,"confidence":0.8618164,"punctuated_word":"password,","sentiment":"neutral","sentiment_score":0.13770504295825958},{"word":"then","start":138.45999,"end":138.7,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.16310565173625946},{"word":"you","start":138.7,"end":138.86,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14921070635318756},{"word":"just","start":138.86,"end":139.02,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13061463832855225},{"word":"need","start":139.02,"end":139.26,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.10139213502407074},{"word":"to","start":139.26,"end":139.66,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11570151895284651},{"word":"configure","start":139.66,"end":140.14,"confidence":0.9980469,"punctuated_word":"configure","sentiment":"neutral","sentiment_score":0.14307525753974917},{"word":"it","start":140.14,"end":140.64,"confidence":0.99658203,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.12274738401174544},{"word":"oh","start":159.85,"end":160.17,"confidence":0.7766113,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.17365387082099917},{"word":"okay","start":160.17,"end":160.57,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.16168613731861117},{"word":"so","start":160.57,"end":160.97,"confidence":0.87231445,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.1933402121067047},{"word":"basically","start":160.97,"end":161.47,"confidence":0.9995117,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.21386398375034332},{"word":"in","start":161.69,"end":162.01001,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.24651367962360385},{"word":"reference","start":162.01001,"end":162.41,"confidence":0.99902344,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.21032412350177765},{"word":"with","start":162.41,"end":162.57,"confidence":0.9301758,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2738134562969208},{"word":"that's","start":162.73,"end":162.97,"confidence":0.9885254,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.4557490944862366},{"word":"great","start":162.97,"end":163.13,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6554563045501709},{"word":"to","start":163.13,"end":163.29001,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.602253258228302},{"word":"hear","start":163.29001,"end":163.53,"confidence":0.99902344,"punctuated_word":"hear","sentiment":"positive","sentiment_score":0.5858091711997986},{"word":"if","start":163.53,"end":163.61,"confidence":0.9716797,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.546908974647522},{"word":"it's","start":163.61,"end":163.85,"confidence":1.0,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.5740408897399902},{"word":"our","start":163.85,"end":164.35,"confidence":0.8496094,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.5319871306419373},{"word":"working","start":164.89,"end":165.37,"confidence":0.49414062,"punctuated_word":"working","sentiment":"positive","sentiment_score":0.4953784942626953},{"word":"router","start":165.37,"end":165.87,"confidence":0.97753906,"punctuated_word":"router.","sentiment":"positive","sentiment_score":0.42931222915649414},{"word":"if","start":166.65001,"end":166.89,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.2920307219028473},{"word":"it's","start":166.89,"end":167.29001,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2629127502441406},{"word":"okay","start":167.29001,"end":167.69,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.23135468363761905},{"word":"with","start":167.69,"end":167.93001,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2661588191986084},{"word":"you","start":167.93001,"end":168.43001,"confidence":0.99365234,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.2318028211593628},{"word":"would","start":168.89,"end":169.05,"confidence":0.90234375,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.19929856061935425},{"word":"you","start":169.05,"end":169.21,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1987815499305725},{"word":"mind","start":169.21,"end":169.69,"confidence":1.0,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":0.1774526834487915},{"word":"sending","start":169.69,"end":170.17,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.149884432554245},{"word":"the","start":170.17,"end":170.67,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21041658520698547},{"word":"photo","start":170.89,"end":171.39,"confidence":0.9313965,"punctuated_word":"photo?","sentiment":"neutral","sentiment_score":0.1981416642665863},{"word":"in","start":173.185,"end":173.345,"confidence":0.99316406,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.18689879775047305},{"word":"that","start":173.345,"end":173.665,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.19730693101882937},{"word":"way","start":173.665,"end":174.145,"confidence":0.9501953,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.20759442448616028},{"word":"our","start":174.145,"end":174.645,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2089630216360092},{"word":"tech","start":175.345,"end":175.845,"confidence":0.9941406,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.1414194405078888},{"word":"department","start":175.985,"end":176.485,"confidence":0.9892578,"punctuated_word":"department","sentiment":"neutral","sentiment_score":0.117622971534729},{"word":"or","start":176.625,"end":176.86499,"confidence":0.96972656,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.18916580080986023},{"word":"tech","start":176.86499,"end":177.105,"confidence":0.9980469,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.10933063179254532},{"word":"team","start":177.105,"end":177.605,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.13909530639648438},{"word":"can","start":177.665,"end":177.905,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.25737160444259644},{"word":"go","start":177.905,"end":178.14499,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.2679542601108551},{"word":"ahead","start":178.14499,"end":178.385,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.2742307186126709},{"word":"and","start":178.385,"end":178.625,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.19208574295043945},{"word":"validate","start":178.625,"end":179.105,"confidence":1.0,"punctuated_word":"validate","sentiment":"neutral","sentiment_score":0.16548344492912292},{"word":"it","start":179.105,"end":179.265,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.24284572899341583},{"word":"just","start":179.265,"end":179.50499,"confidence":0.7270508,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2762662172317505},{"word":"to","start":179.50499,"end":179.665,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2254241108894348},{"word":"make","start":179.665,"end":179.825,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.196063369512558},{"word":"sure","start":179.825,"end":180.065,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.22388003766536713},{"word":"it's","start":180.065,"end":180.305,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2296607196331024},{"word":"a","start":180.305,"end":180.465,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.24510885775089264},{"word":"working","start":180.465,"end":180.86499,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.20859502255916595},{"word":"router","start":180.86499,"end":181.265,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.26909682154655457},{"word":"because","start":181.265,"end":181.665,"confidence":0.39575195,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.0803275927901268},{"word":"sometimes","start":181.665,"end":182.165,"confidence":0.9790039,"punctuated_word":"sometimes","sentiment":"neutral","sentiment_score":0.020068980753421783},{"word":"it's","start":182.86499,"end":183.185,"confidence":0.80908203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0038068965077400208},{"word":"a","start":183.185,"end":183.265,"confidence":0.9038086,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04446610435843468},{"word":"modem","start":183.265,"end":183.765,"confidence":0.9941406,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":-0.07276282459497452},{"word":"or","start":183.825,"end":184.325,"confidence":0.80566406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03672568500041962},{"word":"i'm","start":184.785,"end":184.94499,"confidence":0.9628906,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.01824558898806572},{"word":"not","start":184.94499,"end":185.185,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.039703045040369034},{"word":"so","start":185.185,"end":185.345,"confidence":0.9921875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.029630020260810852},{"word":"sure","start":185.345,"end":185.58499,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.04325014352798462},{"word":"because","start":185.58499,"end":185.985,"confidence":0.9091797,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.020641282200813293},{"word":"this","start":185.985,"end":186.14499,"confidence":0.9873047,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.038767218589782715},{"word":"is","start":186.14499,"end":186.64499,"confidence":0.9838867,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03268314152956009},{"word":"accounts","start":187.14,"end":187.64,"confidence":0.98095703,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":-0.064276784658432},{"word":"department","start":187.7,"end":188.2,"confidence":0.78808594,"punctuated_word":"department,","sentiment":"neutral","sentiment_score":-0.04350930079817772},{"word":"and","start":188.34,"end":188.5,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.010427534580230711},{"word":"then","start":188.5,"end":188.82,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.017500437796115875},{"word":"our","start":188.82,"end":189.3,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0064475759863853455},{"word":"technical","start":189.3,"end":189.7,"confidence":0.95166016,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.0456249862909317},{"word":"team","start":189.7,"end":189.94,"confidence":0.93408203,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.08477384597063065},{"word":"is","start":189.94,"end":190.1,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0642184168100357},{"word":"handling","start":190.1,"end":190.5,"confidence":0.99902344,"punctuated_word":"handling","sentiment":"neutral","sentiment_score":-0.0724761039018631},{"word":"those","start":190.5,"end":191.0,"confidence":0.99658203,"punctuated_word":"those.","sentiment":"neutral","sentiment_score":-0.04785099998116493},{"word":"but","start":191.22,"end":191.46,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.00898122787475586},{"word":"if","start":191.46,"end":191.78,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02779129333794117},{"word":"you","start":191.78,"end":191.94,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2531666159629822},{"word":"can","start":191.94,"end":192.26001,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2650565505027771},{"word":"send","start":192.26001,"end":192.58,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.25244465470314026},{"word":"over","start":192.58,"end":193.06,"confidence":0.9692383,"punctuated_word":"over,","sentiment":"neutral","sentiment_score":0.261027991771698},{"word":"that","start":193.06,"end":193.38,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5173860788345337},{"word":"would","start":193.38,"end":193.62001,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.5402311682701111},{"word":"be","start":193.62001,"end":194.12001,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5131072998046875},{"word":"much","start":194.90001,"end":195.3,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6110950112342834},{"word":"appreciated","start":195.3,"end":195.8,"confidence":0.9970703,"punctuated_word":"appreciated.","sentiment":"positive","sentiment_score":0.4320955276489258},{"word":"here's","start":196.58,"end":197.06,"confidence":0.88549805,"punctuated_word":"Here's","sentiment":"neutral","sentiment_score":0.2076895236968994},{"word":"the","start":197.06,"end":197.38,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19700245559215543},{"word":"one","start":198.58,"end":198.90001,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.24683305621147156},{"word":"moment","start":198.90001,"end":199.3,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":0.16210611164569855},{"word":"here","start":199.3,"end":199.54001,"confidence":0.9951172,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.14353123307228088},{"word":"okay","start":199.54001,"end":200.02,"confidence":0.9892578,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.09195327013731004},{"word":"just","start":200.02,"end":200.34,"confidence":0.9790039,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.08668909966945648},{"word":"bear","start":200.34,"end":200.58,"confidence":0.99902344,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.07071831822395325},{"word":"with","start":200.58,"end":200.74,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05257663503289223},{"word":"me","start":200.74,"end":201.135,"confidence":0.97753906,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.10323688387870789},{"word":"or","start":202.735,"end":203.055,"confidence":0.9760742,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.10526321828365326},{"word":"i","start":203.055,"end":203.555,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08499675989151001},{"word":"should","start":203.69499,"end":204.095,"confidence":0.55029297,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.10086488723754884},{"word":"provide","start":204.095,"end":204.575,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.09588056802749634},{"word":"you","start":204.575,"end":204.81499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08383575081825256},{"word":"a","start":204.81499,"end":205.055,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07313019037246704},{"word":"phone","start":205.055,"end":205.295,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.055068738758563995},{"word":"number","start":205.295,"end":205.69499,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.0741378515958786},{"word":"instead","start":205.69499,"end":206.19499,"confidence":0.9875488,"punctuated_word":"instead.","sentiment":"neutral","sentiment_score":0.0828445628285408},{"word":"is","start":206.655,"end":206.81499,"confidence":0.9658203,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.06985895335674286},{"word":"it","start":206.81499,"end":206.97499,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0698939710855484},{"word":"okay","start":206.97499,"end":207.295,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.08560124784708023},{"word":"to","start":207.295,"end":207.53499,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.042683497071266174},{"word":"send","start":207.53499,"end":207.775,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04958854615688324},{"word":"the","start":207.775,"end":207.935,"confidence":0.8330078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06605442613363266},{"word":"photo","start":207.935,"end":208.435,"confidence":0.89453125,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":0.08010661602020264},{"word":"through","start":208.495,"end":208.81499,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.055458854883909225},{"word":"whatsapp","start":208.81499,"end":209.31499,"confidence":0.97265625,"punctuated_word":"WhatsApp?","sentiment":"neutral","sentiment_score":0.05681830644607544},{"word":"it","start":211.215,"end":211.375,"confidence":0.71484375,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.15706247091293335},{"word":"it's","start":211.53499,"end":211.775,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.14282390475273132},{"word":"much","start":211.775,"end":212.095,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.2582462728023529},{"word":"easier","start":212.095,"end":212.595,"confidence":0.88183594,"punctuated_word":"easier.","sentiment":"neutral","sentiment_score":0.1965136826038361},{"word":"but","start":212.735,"end":213.055,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.023951135575771332},{"word":"if","start":213.055,"end":213.215,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05479855835437775},{"word":"not","start":213.215,"end":213.53499,"confidence":0.9995117,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":-0.08420635014772415},{"word":"i","start":213.53499,"end":213.61499,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06480681896209717},{"word":"can","start":213.61499,"end":213.855,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05308371782302856},{"word":"provide","start":213.855,"end":214.25499,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.034127991646528244},{"word":"you","start":214.25499,"end":214.415,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04451306164264679},{"word":"an","start":214.415,"end":214.575,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.060136742889881134},{"word":"email","start":214.575,"end":214.89499,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.04590994492173195},{"word":"as","start":214.89499,"end":215.135,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0607549212872982},{"word":"well","start":215.135,"end":215.635,"confidence":0.9975586,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.07362298667430878},{"word":"whatsapp","start":218.05,"end":218.55,"confidence":0.62939453,"punctuated_word":"WhatsApp.","sentiment":"neutral","sentiment_score":0.04265487939119339},{"word":"yeah","start":219.25,"end":219.73,"confidence":0.8544922,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05635743960738182},{"word":"so","start":219.73,"end":220.13,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0449245348572731},{"word":"0403763744","start":220.13,"end":232.31,"confidence":0.9987305,"punctuated_word":"0403763744.","sentiment":"neutral","sentiment_score":0.05636022612452507},{"word":"yeah","start":237.385,"end":237.70499,"confidence":0.9863281,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18495288491249084},{"word":"this","start":237.70499,"end":237.94499,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.21498185396194455},{"word":"is","start":237.94499,"end":238.265,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1817152798175812},{"word":"our","start":238.265,"end":238.765,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.20795653760433197},{"word":"tech","start":239.545,"end":239.86499,"confidence":0.85498047,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.1994900703430176},{"word":"support","start":239.86499,"end":240.36499,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.1295558661222458},{"word":"assistance","start":240.50499,"end":241.00499,"confidence":0.9921875,"punctuated_word":"assistance.","sentiment":"neutral","sentiment_score":0.2111740410327911},{"word":"however","start":241.22499,"end":241.72499,"confidence":0.9995117,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":0.2009037882089615},{"word":"just","start":241.86499,"end":242.34499,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1951651871204376},{"word":"to","start":242.34499,"end":242.84499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15876710414886477},{"word":"make","start":242.905,"end":243.22499,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.2400394082069397},{"word":"it","start":243.22499,"end":243.385,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2736274003982544},{"word":"easier","start":243.385,"end":243.885,"confidence":1.0,"punctuated_word":"easier","sentiment":"neutral","sentiment_score":0.3247586488723755},{"word":"to","start":244.025,"end":244.525,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.27362385392189026},{"word":"send","start":244.745,"end":245.06499,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2368050515651703},{"word":"the","start":245.06499,"end":245.14499,"confidence":0.92089844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.25146862864494324},{"word":"router","start":245.14499,"end":245.545,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.23278799653053284},{"word":"and","start":245.545,"end":245.78499,"confidence":0.9790039,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2850393056869507},{"word":"validate","start":245.78499,"end":246.28499,"confidence":0.9421387,"punctuated_word":"validate,","sentiment":"neutral","sentiment_score":0.28361016511917114},{"word":"just","start":246.34499,"end":246.50499,"confidence":0.98291016,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.28559601306915283},{"word":"send","start":246.50499,"end":246.745,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2153300344944},{"word":"it","start":246.745,"end":246.905,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2535979151725769},{"word":"over","start":246.905,"end":247.405,"confidence":0.8261719,"punctuated_word":"over,","sentiment":"neutral","sentiment_score":0.2660224735736847},{"word":"and","start":247.67,"end":247.91,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.26878878474235535},{"word":"then","start":247.91,"end":248.06999,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.27616310119628906},{"word":"i","start":248.06999,"end":248.31,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.30859360098838806},{"word":"will","start":248.31,"end":248.70999,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.28350362181663513},{"word":"inform","start":248.70999,"end":249.11,"confidence":1.0,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":0.2974684238433838},{"word":"our","start":249.11,"end":249.61,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2768155336380005},{"word":"tech","start":249.98999,"end":250.31,"confidence":0.99609375,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.1982155442237854},{"word":"rep","start":250.31,"end":250.79,"confidence":1.0,"punctuated_word":"rep","sentiment":"neutral","sentiment_score":0.2089630961418152},{"word":"to","start":250.79,"end":251.19,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.29904112219810486},{"word":"check","start":251.19,"end":251.51,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.26931944489479065},{"word":"right","start":251.51,"end":251.75,"confidence":1.0,"punctuated_word":"right","sentiment":"positive","sentiment_score":0.33511918783187866},{"word":"away","start":251.75,"end":252.06999,"confidence":0.8757324,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":0.28610968589782715},{"word":"in","start":252.06999,"end":252.23,"confidence":0.8041992,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.26873698830604553},{"word":"that","start":252.23,"end":252.39,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.3039248585700989},{"word":"way","start":252.39,"end":252.62999,"confidence":0.9663086,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.32848936319351196},{"word":"they","start":252.62999,"end":252.79,"confidence":1.0,"punctuated_word":"they","sentiment":"positive","sentiment_score":0.3629031479358673},{"word":"could","start":252.79,"end":253.29,"confidence":0.99902344,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.419079065322876},{"word":"keep","start":253.51,"end":253.67,"confidence":1.0,"punctuated_word":"keep","sentiment":"positive","sentiment_score":0.4064020216464996},{"word":"you","start":253.67,"end":253.91,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.385464072227478},{"word":"posted","start":253.91,"end":254.39,"confidence":1.0,"punctuated_word":"posted","sentiment":"neutral","sentiment_score":0.32734429836273193},{"word":"if","start":254.39,"end":254.62999,"confidence":0.98095703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.3104100823402405},{"word":"it's","start":254.62999,"end":255.12999,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2483852207660675},{"word":"an","start":255.19,"end":255.43,"confidence":0.5336914,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1701681911945343},{"word":"okay","start":255.43,"end":255.93,"confidence":0.99902344,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.16440632939338684},{"word":"router","start":256.15,"end":256.55,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.18365973234176636},{"word":"or","start":256.55,"end":256.87,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.21465247869491577},{"word":"no","start":256.87,"end":257.37,"confidence":0.9970703,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":0.1982053518295288},{"word":"just","start":257.91,"end":258.31,"confidence":0.8310547,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.17020200192928314},{"word":"also","start":258.31,"end":258.71,"confidence":0.97509766,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.13500960171222687},{"word":"put","start":258.71,"end":258.94998,"confidence":0.9199219,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.10403610020875932},{"word":"in","start":258.94998,"end":259.19,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1209317222237587},{"word":"your","start":259.19,"end":259.69,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09667668491601944},{"word":"name","start":259.75,"end":260.07,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.10330532491207124},{"word":"there","start":260.07,"end":260.31,"confidence":0.9995117,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.11860541999340056},{"word":"okay","start":260.31,"end":260.81,"confidence":0.99902344,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.11722296476364136},{"word":"alright","start":262.685,"end":263.185,"confidence":0.9921875,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.13882695138454437},{"word":"and","start":263.72498,"end":264.04498,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10928741097450256},{"word":"then","start":264.04498,"end":264.525,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.13727673888206482},{"word":"once","start":264.525,"end":264.925,"confidence":0.99316406,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.15414570271968842},{"word":"you","start":264.925,"end":265.16498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12536340951919556},{"word":"set","start":265.16498,"end":265.405,"confidence":0.52001953,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.1447172909975052},{"word":"it","start":265.405,"end":265.645,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1059308499097824},{"word":"out","start":265.645,"end":266.125,"confidence":0.9970703,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":0.0906251072883606},{"word":"we","start":266.125,"end":266.365,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10921788215637208},{"word":"will","start":266.365,"end":266.60498,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.10111284255981444},{"word":"start","start":266.60498,"end":266.925,"confidence":1.0,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.10018419474363328},{"word":"from","start":266.925,"end":267.085,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08730039745569229},{"word":"there","start":267.085,"end":267.585,"confidence":1.0,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.09208863228559494},{"word":"you","start":269.405,"end":269.565,"confidence":0.99316406,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.23366118967533112},{"word":"can","start":269.565,"end":269.805,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.23081383109092712},{"word":"send","start":269.805,"end":270.04498,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.13037264347076416},{"word":"it","start":270.04498,"end":270.365,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.13992930948734283},{"word":"after","start":270.365,"end":270.685,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.1545410007238388},{"word":"this","start":270.685,"end":270.925,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1669211983680725},{"word":"call","start":270.925,"end":271.16498,"confidence":0.9951172,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.15214146673679352},{"word":"right","start":271.16498,"end":271.66498,"confidence":0.9980469,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.09248164296150208},{"word":"were","start":274.11002,"end":274.35,"confidence":0.9951172,"punctuated_word":"Were","sentiment":"neutral","sentiment_score":-0.02586445026099682},{"word":"you","start":274.35,"end":274.51,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.023761086165905},{"word":"able","start":274.51,"end":274.75,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.016294321045279503},{"word":"to","start":274.75,"end":274.91,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03057887777686119},{"word":"send","start":274.91,"end":275.15,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.023287879303097725},{"word":"the","start":275.15,"end":275.31,"confidence":0.6791992,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01115943118929863},{"word":"photo","start":275.31,"end":275.81,"confidence":0.9980469,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":-0.01080751046538353},{"word":"after","start":275.87,"end":276.27002,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.004820253700017929},{"word":"this","start":276.27002,"end":276.59,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.005474690347909927},{"word":"call","start":276.59,"end":277.09,"confidence":0.99853516,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":-0.00883825495839119},{"word":"are","start":277.23,"end":277.39,"confidence":0.99902344,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.0320587158203125},{"word":"you","start":277.39,"end":277.63,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03674108907580376},{"word":"at","start":277.63,"end":277.79,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.027937235310673714},{"word":"home","start":277.79,"end":278.29,"confidence":0.9995117,"punctuated_word":"home?","sentiment":"neutral","sentiment_score":-0.025080373510718346},{"word":"uh-huh","start":284.27002,"end":284.77002,"confidence":0.8750488,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.027076436206698418},{"word":"just","start":285.07,"end":285.39,"confidence":0.9135742,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.004396960139274597},{"word":"head","start":285.39,"end":285.63,"confidence":0.49267578,"punctuated_word":"head","sentiment":"neutral","sentiment_score":-0.035690922290086746},{"word":"over","start":285.63,"end":285.87,"confidence":0.9980469,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.009376104921102524},{"word":"to","start":285.87,"end":286.03,"confidence":0.97314453,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0036370009183883663},{"word":"you","start":286.03,"end":286.11002,"confidence":0.9135742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.009357307106256483},{"word":"and","start":286.11002,"end":286.19,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.008678864687681198},{"word":"send","start":286.19,"end":286.43,"confidence":0.9921875,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.002755548804998398},{"word":"it","start":286.43,"end":286.91,"confidence":0.842041,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.005760915577411652},{"word":"okay","start":286.91,"end":287.41,"confidence":0.7546387,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08577229827642441},{"word":"that's","start":287.55002,"end":287.87,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2026481032371521},{"word":"perfect","start":287.87,"end":288.37,"confidence":1.0,"punctuated_word":"perfect.","sentiment":"neutral","sentiment_score":0.32075268030166626},{"word":"yeah","start":289.395,"end":289.635,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.21776191890239716},{"word":"yes","start":289.635,"end":290.115,"confidence":0.9921875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2539624273777008},{"word":"correct","start":290.115,"end":290.435,"confidence":0.9980469,"punctuated_word":"Correct.","sentiment":"positive","sentiment_score":0.3543621897697449},{"word":"because","start":290.435,"end":290.915,"confidence":0.9921875,"punctuated_word":"Because","sentiment":"positive","sentiment_score":0.37784093618392944},{"word":"if","start":290.915,"end":291.155,"confidence":0.9980469,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.4301111698150635},{"word":"it's","start":291.155,"end":291.395,"confidence":1.0,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.3989135026931762},{"word":"an","start":291.395,"end":291.715,"confidence":0.93603516,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.3721795678138733},{"word":"a","start":291.795,"end":291.955,"confidence":0.9951172,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.37855666875839233},{"word":"working","start":291.955,"end":292.355,"confidence":0.99902344,"punctuated_word":"working","sentiment":"positive","sentiment_score":0.4572067856788635},{"word":"router","start":292.355,"end":292.835,"confidence":0.99658203,"punctuated_word":"router,","sentiment":"positive","sentiment_score":0.3614015281200409},{"word":"we","start":292.835,"end":292.995,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.4983622133731842},{"word":"can","start":292.995,"end":293.235,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.5294395089149475},{"word":"definitely","start":293.235,"end":293.735,"confidence":0.99902344,"punctuated_word":"definitely","sentiment":"positive","sentiment_score":0.5826523900032043},{"word":"have","start":294.275,"end":294.51498,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.544235110282898},{"word":"you","start":294.51498,"end":294.755,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4663981795310974},{"word":"connected","start":294.755,"end":295.255,"confidence":0.99902344,"punctuated_word":"connected","sentiment":"positive","sentiment_score":0.4748586416244507},{"word":"immediately","start":296.035,"end":296.535,"confidence":0.99902344,"punctuated_word":"immediately","sentiment":"positive","sentiment_score":0.5463581085205078},{"word":"today","start":297.235,"end":297.735,"confidence":0.99560547,"punctuated_word":"today.","sentiment":"positive","sentiment_score":0.4440507888793946},{"word":"alright","start":298.675,"end":299.175,"confidence":0.9707031,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.1915138214826584},{"word":"alright","start":300.275,"end":300.775,"confidence":0.9824219,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.4455752372741699},{"word":"sure","start":302.51498,"end":302.915,"confidence":0.99853516,"punctuated_word":"Sure.","sentiment":"positive","sentiment_score":0.3818040490150452},{"word":"thank","start":302.915,"end":303.155,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.573854386806488},{"word":"you","start":303.155,"end":303.395,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.33266398310661316},{"word":"talk","start":303.395,"end":303.635,"confidence":1.0,"punctuated_word":"Talk","sentiment":"neutral","sentiment_score":0.2633049190044403},{"word":"to","start":303.635,"end":303.715,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3550093472003937},{"word":"you","start":303.715,"end":303.955,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3896610736846924},{"word":"soon","start":303.955,"end":304.275,"confidence":0.99902344,"punctuated_word":"soon.","sentiment":"positive","sentiment_score":0.344673216342926},{"word":"have","start":304.275,"end":304.435,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6427984833717346},{"word":"a","start":304.435,"end":304.51498,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5927677154541016},{"word":"good","start":304.51498,"end":304.755,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6581394076347351},{"word":"one","start":304.755,"end":305.12094,"confidence":1.0,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.25203585624694824}],"paragraphs":{"transcript":"\nHi. Good morning. This is Airtel accounts. How may I help you today? Uh-huh.\n\nOkay. Okay. That's great to hear. Yes. We provide services to Supa Networks, and currently, we're having, like, a promotion.\n\nIf you sign up for any contract, six month, twelve month, or twenty four month contract, you will be getting the a free router. What you just need to pay is a delivery charge, and then we also provide a one month free service along with the six months discounted period of 15%. Have you visited our site? Because our ordering process yeah. And what's your question in reference with this?\n\nMhmm. Yeah. Actually, you could go ahead and act be activated today and get connected if you have your own router and if it's compatible. However, if you don't have a compatible router, you have to wait for your router to be received. But you have an option to receive it via express postage, which is $30.\n\nYou will be receiving it one business day. And then for standard $20, you should be receiving it within four days. But definitely, if you have your phone router and then if it's compatible, you can get connected immediately. We will be sending you the credentials, like the username and password, then you just need to configure it. Oh, okay.\n\nSo, basically, in reference with that's great to hear if it's our working router. If it's okay with you, would you mind sending the photo? In that way, our tech department or tech team can go ahead and validate it just to make sure it's a working router because sometimes it's a modem or I'm not so sure because this is accounts department, and then our technical team is handling those. But if you can send over, that would be much appreciated. Here's the one moment here.\n\nOkay? Just bear with me. Or I should provide you a phone number instead. Is it okay to send the photo through WhatsApp? It it's much easier.\n\nBut if not, I can provide you an email as well. WhatsApp. Yeah. So 0403763744. Yeah.\n\nThis is our tech support assistance. However, just to make it easier to send the router and validate, just send it over, and then I will inform our tech rep to check right away. In that way, they could keep you posted if it's an okay router or no. Just also put in your name there. Okay?\n\nAlright. And then once you set it out, we will start from there. You can send it after this call. Right? Were you able to send the photo after this call?\n\nAre you at home? Uh-huh. Just head over to you and send it. Okay. That's perfect.\n\nYeah. Yes. Correct. Because if it's an a working router, we can definitely have you connected immediately today. Alright?\n\nAlright. Sure. Thank you. Talk to you soon. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.293903112411499},{"text":"Good morning.","start":0.39999998,"end":1.12,"sentiment":"positive","sentiment_score":0.5127124786376953},{"text":"This is Airtel accounts.","start":1.12,"end":2.3999999,"sentiment":"positive","sentiment_score":0.3824203386902809},{"text":"How may I help you today?","start":2.3999999,"end":3.6999998,"sentiment":"positive","sentiment_score":0.3920216162999471},{"text":"Uh-huh.","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":-0.007105397526174784}],"sentiment":"positive","sentiment_score":0.3710024089086801,"num_words":14,"start":0.16,"end":12.0199995},{"sentences":[{"text":"Okay.","start":21.555,"end":21.794998,"sentiment":"neutral","sentiment_score":0.29790693521499634},{"text":"Okay.","start":21.794998,"end":22.294998,"sentiment":"positive","sentiment_score":0.4054345488548279},{"text":"That's great to hear.","start":22.435,"end":23.314999,"sentiment":"positive","sentiment_score":0.7628859132528305},{"text":"Yes.","start":23.314999,"end":23.814999,"sentiment":"positive","sentiment_score":0.37065833806991577},{"text":"We provide services to Supa Networks, and currently, we're having, like, a promotion.","start":24.195,"end":31.59,"sentiment":"neutral","sentiment_score":0.2675108565733983}],"sentiment":"positive","sentiment_score":0.380159230530262,"num_words":20,"start":21.555,"end":31.59},{"sentences":[{"text":"If you sign up for any contract, six month, twelve month, or twenty four month contract, you will be getting the a free router.","start":32.45,"end":41.585,"sentiment":"neutral","sentiment_score":0.22966071342428526},{"text":"What you just need to pay is a delivery charge, and then we also provide a one month free service along with the six months discounted period of 15%.","start":41.585,"end":52.94,"sentiment":"neutral","sentiment_score":0.23218629997352075},{"text":"Have you visited our site?","start":53.0,"end":55.0,"sentiment":"neutral","sentiment_score":0.05084184780716896},{"text":"Because our ordering process yeah.","start":55.0,"end":57.559998,"sentiment":"neutral","sentiment_score":0.033668709173798564},{"text":"And what's your question in reference with this?","start":57.559998,"end":60.86,"sentiment":"neutral","sentiment_score":0.006278992630541325}],"sentiment":"neutral","sentiment_score":0.17912738799104388,"num_words":71,"start":32.45,"end":60.86},{"sentences":[{"text":"Mhmm.","start":71.145004,"end":71.645004,"sentiment":"neutral","sentiment_score":0.014205072075128555},{"text":"Yeah.","start":92.064995,"end":92.465,"sentiment":"neutral","sentiment_score":0.12596067786216736},{"text":"Actually, you could go ahead and act be activated today and get connected if you have your own router and if it's compatible.","start":92.465,"end":102.884995,"sentiment":"neutral","sentiment_score":0.165611002229802},{"text":"However, if you don't have a compatible router, you have to wait for your router to be received.","start":103.74,"end":110.86,"sentiment":"neutral","sentiment_score":-0.06231120891041226},{"text":"But you have an option to receive it via express postage, which is $30.","start":110.86,"end":116.38,"sentiment":"neutral","sentiment_score":0.14810106850096158}],"sentiment":"neutral","sentiment_score":0.08598301754120671,"num_words":57,"start":71.145004,"end":116.38},{"sentences":[{"text":"You will be receiving it one business day.","start":116.38,"end":118.985,"sentiment":"neutral","sentiment_score":0.3301911987364292},{"text":"And then for standard $20, you should be receiving it within four days.","start":118.985,"end":123.805,"sentiment":"neutral","sentiment_score":0.2740036593033717},{"text":"But definitely, if you have your phone router and then if it's compatible, you can get connected immediately.","start":124.185,"end":132.365,"sentiment":"positive","sentiment_score":0.4425033720003234},{"text":"We will be sending you the credentials, like the username and password, then you just need to configure it.","start":133.34,"end":140.64,"sentiment":"neutral","sentiment_score":0.1433130110564985},{"text":"Oh, okay.","start":159.85,"end":160.57,"sentiment":"neutral","sentiment_score":0.16767000406980517}],"sentiment":"neutral","sentiment_score":0.2871154179175695,"num_words":60,"start":116.38,"end":160.57},{"sentences":[{"text":"So, basically, in reference with that's great to hear if it's our working router.","start":160.57,"end":165.87,"sentiment":"positive","sentiment_score":0.4296250715851784},{"text":"If it's okay with you, would you mind sending the photo?","start":166.65001,"end":171.39,"sentiment":"neutral","sentiment_score":0.2198395701971921},{"text":"In that way, our tech department or tech team can go ahead and validate it just to make sure it's a working router because sometimes it's a modem or I'm not so sure because this is accounts department, and then our technical team is handling those.","start":173.185,"end":191.0,"sentiment":"neutral","sentiment_score":0.08845811944616877},{"text":"But if you can send over, that would be much appreciated.","start":191.22,"end":195.8,"sentiment":"positive","sentiment_score":0.33476212908598507},{"text":"Here's the one moment here.","start":196.58,"end":199.54001,"sentiment":"neutral","sentiment_score":0.19143247604370117}],"sentiment":"neutral","sentiment_score":0.19702994906953697,"num_words":87,"start":160.57,"end":199.54001},{"sentences":[{"text":"Okay?","start":199.54001,"end":200.02,"sentiment":"neutral","sentiment_score":0.09195327013731004},{"text":"Just bear with me.","start":200.02,"end":201.135,"sentiment":"neutral","sentiment_score":0.07830523420125246},{"text":"Or I should provide you a phone number instead.","start":202.735,"end":206.19499,"sentiment":"neutral","sentiment_score":0.08400250309043461},{"text":"Is it okay to send the photo through WhatsApp?","start":206.655,"end":209.31499,"sentiment":"neutral","sentiment_score":0.06400715766681565},{"text":"It it's much easier.","start":211.215,"end":212.595,"sentiment":"neutral","sentiment_score":0.1886615827679634}],"sentiment":"neutral","sentiment_score":0.09229286980849725,"num_words":27,"start":199.54001,"end":212.595},{"sentences":[{"text":"But if not, I can provide you an email as well.","start":212.735,"end":215.635,"sentiment":"neutral","sentiment_score":0.007829212668267164},{"text":"WhatsApp.","start":218.05,"end":218.55,"sentiment":"neutral","sentiment_score":0.04265487939119339},{"text":"Yeah.","start":219.25,"end":219.73,"sentiment":"neutral","sentiment_score":0.05635743960738182},{"text":"So 0403763744.","start":219.73,"end":232.31,"sentiment":"neutral","sentiment_score":0.050642380490899086},{"text":"Yeah.","start":237.385,"end":237.70499,"sentiment":"neutral","sentiment_score":0.18495288491249084}],"sentiment":"neutral","sentiment_score":0.02946070651523769,"num_words":16,"start":212.735,"end":237.70499},{"sentences":[{"text":"This is our tech support assistance.","start":237.70499,"end":241.00499,"sentiment":"neutral","sentiment_score":0.19081227481365204},{"text":"However, just to make it easier to send the router and validate, just send it over, and then I will inform our tech rep to check right away.","start":241.22499,"end":252.06999,"sentiment":"neutral","sentiment_score":0.26018729007669855},{"text":"In that way, they could keep you posted if it's an okay router or no.","start":252.06999,"end":257.37,"sentiment":"neutral","sentiment_score":0.28614874680836994},{"text":"Just also put in your name there.","start":257.91,"end":260.31,"sentiment":"neutral","sentiment_score":0.12125240798507418},{"text":"Okay?","start":260.31,"end":260.81,"sentiment":"neutral","sentiment_score":0.11722296476364136}],"sentiment":"neutral","sentiment_score":0.240146294628319,"num_words":57,"start":237.70499,"end":260.81},{"sentences":[{"text":"Alright.","start":262.685,"end":263.185,"sentiment":"neutral","sentiment_score":0.13882695138454437},{"text":"And then once you set it out, we will start from there.","start":263.72498,"end":267.585,"sentiment":"neutral","sentiment_score":0.11310420495768388},{"text":"You can send it after this call.","start":269.405,"end":271.16498,"sentiment":"neutral","sentiment_score":0.17262580565043859},{"text":"Right?","start":271.16498,"end":271.66498,"sentiment":"neutral","sentiment_score":0.09248164296150208},{"text":"Were you able to send the photo after this call?","start":274.11002,"end":277.09,"sentiment":"neutral","sentiment_score":-0.014029686711728573}],"sentiment":"neutral","sentiment_score":0.08569815568625927,"num_words":31,"start":262.685,"end":277.09},{"sentences":[{"text":"Are you at home?","start":277.23,"end":278.29,"sentiment":"neutral","sentiment_score":-0.03045435342937708},{"text":"Uh-huh.","start":284.27002,"end":284.77002,"sentiment":"neutral","sentiment_score":-0.027076436206698418},{"text":"Just head over to you and send it.","start":285.07,"end":286.91,"sentiment":"neutral","sentiment_score":-0.006687746848911047},{"text":"Okay.","start":286.91,"end":287.41,"sentiment":"neutral","sentiment_score":0.08577229827642441},{"text":"That's perfect.","start":287.55002,"end":288.37,"sentiment":"neutral","sentiment_score":0.2617003917694092}],"sentiment":"neutral","sentiment_score":0.02542357856873423,"num_words":16,"start":277.23,"end":288.37},{"sentences":[{"text":"Yeah.","start":289.395,"end":289.635,"sentiment":"neutral","sentiment_score":0.21776191890239716},{"text":"Yes.","start":289.635,"end":290.115,"sentiment":"neutral","sentiment_score":0.2539624273777008},{"text":"Correct.","start":290.115,"end":290.435,"sentiment":"positive","sentiment_score":0.3543621897697449},{"text":"Because if it's an a working router, we can definitely have you connected immediately today.","start":290.435,"end":297.735,"sentiment":"positive","sentiment_score":0.45750434001286827},{"text":"Alright?","start":298.675,"end":299.175,"sentiment":"neutral","sentiment_score":0.1915138214826584}],"sentiment":"positive","sentiment_score":0.4147455504066066,"num_words":19,"start":289.395,"end":299.175},{"sentences":[{"text":"Alright.","start":300.275,"end":300.775,"sentiment":"positive","sentiment_score":0.4455752372741699},{"text":"Sure.","start":302.51498,"end":302.915,"sentiment":"positive","sentiment_score":0.3818040490150452},{"text":"Thank you.","start":302.915,"end":303.395,"sentiment":"positive","sentiment_score":0.4532591849565506},{"text":"Talk to you soon.","start":303.395,"end":304.275,"sentiment":"positive","sentiment_score":0.3381621390581131},{"text":"Have a good one.","start":304.275,"end":305.12094,"sentiment":"positive","sentiment_score":0.5364353656768799}],"sentiment":"positive","sentiment_score":0.436023972928524,"num_words":12,"start":300.275,"end":305.12094}]}}]},{"alternatives":[{"transcript":"Hi there. I'm just trying to call up to some to talk about I I just moved into an apartment, and it's a I think it's through Super Networks. So I'm I'm just trying to to get my head around getting connected. Yes. Yes, sir. Yeah. I I've I've so if if I because it's a embedded obviously, embedded network. So I've looked at I've I've I've I've found one of the ones that I want. It's the 500 is it 500 ups upload speed, the one? So I I just wanted to know if I can get it connected today. Would it be activated today if I if I get that connected? Okay. Yeah. Because okay. Okay. But I'm I'm just saying because I'm I think it it's already got a router and everything. I think it's already got the the the is it the broadband connection? Because I've I've looked at the the setup, and it's already it's already there. Do I need a router? Okay. Oh, okay. Okay. Yep. Yeah. Yeah. Yeah. Okay. Yep. Yep. Yep. Yep. If you can give me the the WhatsApp number. Yeah. Zero four zero three seven six three 744. And that's tech that's at the technical support. Okay. Okay. Alright. Sweet. I'll I'll what's that? Sorry? No. No. I'm actually at work, so that's, yeah, that's a problem. I'll I'll I'll try and get somebody at home to to to take a photo. Yeah. And then I'll send it through. Okay. Alright. Okay. Alright. Thanks for your help. I'll get in contact later. Alright. Alright. Bye.","confidence":0.9902344,"words":[{"word":"hi","start":4.4,"end":4.56,"confidence":0.9941406,"punctuated_word":"Hi","sentiment":"neutral","sentiment_score":0.03523187339305878},{"word":"there","start":4.56,"end":5.06,"confidence":0.9736328,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.042524341493844986},{"word":"i'm","start":5.68,"end":5.92,"confidence":0.95825195,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.005541668273508549},{"word":"just","start":5.92,"end":6.3199997,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.005268409848213196},{"word":"trying","start":6.3199997,"end":6.56,"confidence":0.9873047,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.015436088666319849},{"word":"to","start":6.56,"end":6.72,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017962772399187088},{"word":"call","start":6.72,"end":6.8799996,"confidence":0.9970703,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0018969029188156128},{"word":"up","start":6.8799996,"end":7.12,"confidence":0.9970703,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.012134399265050888},{"word":"to","start":7.12,"end":7.3599997,"confidence":0.78271484,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.019809897989034653},{"word":"some","start":7.3599997,"end":7.7599998,"confidence":0.48950195,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.008551914244890213},{"word":"to","start":8.0,"end":8.24,"confidence":0.49853516,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015168163925409315},{"word":"talk","start":8.24,"end":8.4,"confidence":0.8461914,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.00964023545384407},{"word":"about","start":8.4,"end":8.8,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.007139971479773521},{"word":"i","start":9.04,"end":9.28,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010292867198586464},{"word":"i","start":9.28,"end":9.36,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.032727666199207306},{"word":"just","start":9.36,"end":9.599999,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.012853745371103288},{"word":"moved","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"moved","sentiment":"neutral","sentiment_score":0.020422883331775665},{"word":"into","start":9.84,"end":10.16,"confidence":0.97265625,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.04270104691386223},{"word":"an","start":10.16,"end":10.32,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.006548408418893814},{"word":"apartment","start":10.32,"end":10.8,"confidence":0.80615234,"punctuated_word":"apartment,","sentiment":"neutral","sentiment_score":-0.017364082857966423},{"word":"and","start":10.8,"end":11.04,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.022352593019604683},{"word":"it's","start":11.04,"end":11.54,"confidence":0.96875,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.02465049736201763},{"word":"a","start":13.385,"end":13.465,"confidence":0.63916016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005347155965864658},{"word":"i","start":13.545,"end":13.625,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.015563368797302246},{"word":"think","start":13.625,"end":13.865,"confidence":0.9970703,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.011107277125120165},{"word":"it's","start":13.865,"end":14.185,"confidence":0.99365234,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.042984213680028915},{"word":"through","start":14.185,"end":14.425,"confidence":0.9428711,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.04483791813254357},{"word":"super","start":14.425,"end":14.745,"confidence":0.8574219,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":0.08862818777561188},{"word":"networks","start":14.745,"end":15.225,"confidence":0.7194824,"punctuated_word":"Networks.","sentiment":"neutral","sentiment_score":0.06873031705617905},{"word":"so","start":15.225,"end":15.465,"confidence":0.9086914,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04479330778121948},{"word":"i'm","start":15.465,"end":15.625,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0391620472073555},{"word":"i'm","start":15.625,"end":15.785,"confidence":0.80908203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03191366791725159},{"word":"just","start":15.785,"end":15.945,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04158791154623032},{"word":"trying","start":15.945,"end":16.185,"confidence":0.97998047,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.056102074682712555},{"word":"to","start":16.185,"end":16.685,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06072059273719787},{"word":"to","start":16.985,"end":17.065,"confidence":0.9326172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05557885393500328},{"word":"get","start":17.065,"end":17.225,"confidence":0.6958008,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05186011269688606},{"word":"my","start":17.225,"end":17.465,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.028264053165912628},{"word":"head","start":17.465,"end":17.705,"confidence":0.9580078,"punctuated_word":"head","sentiment":"neutral","sentiment_score":0.05226616933941841},{"word":"around","start":17.705,"end":18.205,"confidence":0.99902344,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.05127868056297302},{"word":"getting","start":18.985,"end":19.385,"confidence":0.81152344,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.06245709210634232},{"word":"connected","start":19.385,"end":19.885,"confidence":0.99609375,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.07989513874053955},{"word":"yes","start":61.3,"end":61.8,"confidence":0.7619629,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07284117490053177},{"word":"yes","start":62.18,"end":62.5,"confidence":0.640625,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.11533305048942566},{"word":"sir","start":62.5,"end":62.739998,"confidence":0.9892578,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.1224268302321434},{"word":"yeah","start":62.739998,"end":63.059998,"confidence":0.99121094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09199208766222},{"word":"i","start":63.059998,"end":63.14,"confidence":0.84277344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03312423825263977},{"word":"i've","start":63.22,"end":63.54,"confidence":0.98657227,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.022313635796308517},{"word":"i've","start":63.54,"end":64.04,"confidence":0.9121094,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.01123522873967886},{"word":"so","start":65.055,"end":65.455,"confidence":0.90527344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0046972185373306274},{"word":"if","start":65.455,"end":65.775,"confidence":0.9902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.002888822928071022},{"word":"if","start":65.775,"end":66.015,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.01215432584285736},{"word":"i","start":66.015,"end":66.415,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01180398091673851},{"word":"because","start":66.575005,"end":66.815,"confidence":0.9873047,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.008672744035720825},{"word":"it's","start":66.815,"end":67.055,"confidence":0.99316406,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.008579909801483154},{"word":"a","start":67.055,"end":67.555,"confidence":0.8964844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.017722778022289276},{"word":"embedded","start":68.415,"end":68.615005,"confidence":0.7192383,"punctuated_word":"embedded","sentiment":"neutral","sentiment_score":0.017695561051368713},{"word":"obviously","start":68.815,"end":69.315,"confidence":0.921875,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":0.01370292715728283},{"word":"embedded","start":69.615,"end":70.095,"confidence":0.48388672,"punctuated_word":"embedded","sentiment":"neutral","sentiment_score":0.013877026736736298},{"word":"network","start":70.095,"end":70.595,"confidence":0.9604492,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.011145366355776789},{"word":"so","start":73.615,"end":73.775,"confidence":0.94140625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01144612580537796},{"word":"i've","start":73.775,"end":74.015,"confidence":0.82666016,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.0145235788077116},{"word":"looked","start":74.015,"end":74.255005,"confidence":0.9111328,"punctuated_word":"looked","sentiment":"neutral","sentiment_score":0.018320824950933456},{"word":"at","start":74.255005,"end":74.495,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.005088910460472107},{"word":"i've","start":74.575,"end":74.815,"confidence":0.984375,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.012789256870746613},{"word":"i've","start":74.815,"end":75.135,"confidence":0.9970703,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.019185174256563187},{"word":"i've","start":75.135,"end":75.375,"confidence":0.9880371,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.03259722888469696},{"word":"i've","start":75.375,"end":75.535,"confidence":0.8967285,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.05274484306573868},{"word":"found","start":75.535,"end":75.935,"confidence":0.96533203,"punctuated_word":"found","sentiment":"neutral","sentiment_score":0.10013674199581146},{"word":"one","start":75.935,"end":76.175,"confidence":0.5810547,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.06589138507843018},{"word":"of","start":76.175,"end":76.335,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06882326304912567},{"word":"the","start":76.335,"end":76.495,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06420528888702393},{"word":"ones","start":76.495,"end":76.735,"confidence":0.93115234,"punctuated_word":"ones","sentiment":"neutral","sentiment_score":0.08179640769958496},{"word":"that","start":76.735,"end":77.055,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09508710354566574},{"word":"i","start":77.055,"end":77.135,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05858175456523895},{"word":"want","start":77.135,"end":77.615,"confidence":0.9489746,"punctuated_word":"want.","sentiment":"neutral","sentiment_score":0.07562389969825745},{"word":"it's","start":77.615,"end":77.935,"confidence":0.79003906,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.05922749638557434},{"word":"the","start":77.935,"end":78.435,"confidence":0.6533203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08988281339406967},{"word":"500","start":78.495,"end":79.315,"confidence":0.9890137,"punctuated_word":"500","sentiment":"neutral","sentiment_score":0.10465078055858612},{"word":"is","start":79.4,"end":79.48,"confidence":0.9013672,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.049941107630729675},{"word":"it","start":79.48,"end":79.8,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09580396860837936},{"word":"500","start":79.8,"end":80.46,"confidence":0.9970703,"punctuated_word":"500","sentiment":"neutral","sentiment_score":0.10276181995868684},{"word":"ups","start":81.32,"end":81.64,"confidence":0.7084961,"punctuated_word":"ups","sentiment":"neutral","sentiment_score":0.09585262089967728},{"word":"upload","start":81.8,"end":82.3,"confidence":0.9921875,"punctuated_word":"upload","sentiment":"neutral","sentiment_score":0.08221094310283661},{"word":"speed","start":83.24,"end":83.72,"confidence":0.82421875,"punctuated_word":"speed,","sentiment":"neutral","sentiment_score":0.06515668332576752},{"word":"the","start":83.72,"end":83.88,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03869549185037613},{"word":"one","start":83.88,"end":84.38,"confidence":0.79418945,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.04737422242760658},{"word":"so","start":84.92,"end":85.159996,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02903326600790024},{"word":"i","start":85.159996,"end":85.24,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03013763576745987},{"word":"i","start":85.24,"end":85.4,"confidence":0.82177734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02593827992677689},{"word":"just","start":85.4,"end":85.56,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0300031378865242},{"word":"wanted","start":85.56,"end":85.72,"confidence":0.99609375,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.01604335755109787},{"word":"to","start":85.72,"end":85.88,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.043200526386499405},{"word":"know","start":85.88,"end":86.12,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.013025186955928802},{"word":"if","start":86.12,"end":86.36,"confidence":0.9394531,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06457074731588364},{"word":"i","start":86.36,"end":86.44,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09199216961860655},{"word":"can","start":86.44,"end":86.68,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11186231672763824},{"word":"get","start":86.68,"end":86.92,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1201595664024353},{"word":"it","start":86.92,"end":87.0,"confidence":0.8881836,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12897217273712158},{"word":"connected","start":87.0,"end":87.479996,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.15168577432632446},{"word":"today","start":87.479996,"end":87.8,"confidence":0.7585449,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.10006245970726012},{"word":"would","start":87.8,"end":88.04,"confidence":0.99609375,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.004346802830696106},{"word":"it","start":88.04,"end":88.12,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09396382421255112},{"word":"be","start":88.12,"end":88.28,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0435614287853241},{"word":"activated","start":88.28,"end":88.76,"confidence":0.99609375,"punctuated_word":"activated","sentiment":"neutral","sentiment_score":0.09406507015228271},{"word":"today","start":88.76,"end":89.08,"confidence":1.0,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.101735882461071},{"word":"if","start":89.08,"end":89.32,"confidence":0.90234375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03890369087457657},{"word":"i","start":89.32,"end":89.479996,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01112435758113861},{"word":"if","start":89.479996,"end":89.64,"confidence":0.98535156,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03097805380821228},{"word":"i","start":89.64,"end":90.14,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02688267081975937},{"word":"get","start":90.44,"end":90.76,"confidence":0.9448242,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06297609955072403},{"word":"that","start":90.76,"end":90.92,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06648262590169907},{"word":"connected","start":90.92,"end":91.42,"confidence":0.99902344,"punctuated_word":"connected?","sentiment":"neutral","sentiment_score":0.0646907389163971},{"word":"okay","start":132.265,"end":132.765,"confidence":0.98999023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15335732698440552},{"word":"yeah","start":133.16,"end":133.56,"confidence":0.86206055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.17057564854621887},{"word":"because","start":133.56,"end":134.06,"confidence":0.98828125,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.13355205953121185},{"word":"okay","start":140.52,"end":141.0,"confidence":0.99194336,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.11823676526546478},{"word":"okay","start":141.0,"end":141.4,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09805145114660264},{"word":"but","start":141.4,"end":141.72,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.06346443295478821},{"word":"i'm","start":141.72,"end":142.12,"confidence":0.9909668,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07281633466482162},{"word":"i'm","start":142.12,"end":142.2,"confidence":0.8703613,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04590394347906113},{"word":"just","start":142.2,"end":142.44,"confidence":0.98291016,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03511880338191986},{"word":"saying","start":142.44,"end":142.6,"confidence":0.9921875,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":0.03632640093564987},{"word":"because","start":142.6,"end":143.0,"confidence":0.45361328,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.055078353732824326},{"word":"i'm","start":143.0,"end":143.08,"confidence":0.763916,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03722351789474487},{"word":"i","start":143.24,"end":143.32,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022106662392616272},{"word":"think","start":143.32,"end":143.72,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.015900466591119766},{"word":"it","start":143.72,"end":143.96,"confidence":0.6147461,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.046949706971645355},{"word":"it's","start":144.04001,"end":144.36,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04876575618982315},{"word":"already","start":144.36,"end":144.76,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.11716125905513763},{"word":"got","start":144.76,"end":145.0,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0794440507888794},{"word":"a","start":145.0,"end":145.08,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08712834119796753},{"word":"router","start":145.08,"end":145.56,"confidence":0.9863281,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.0748988687992096},{"word":"and","start":145.56,"end":145.72,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10628920793533324},{"word":"everything","start":145.72,"end":146.12,"confidence":0.97753906,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":0.06679433584213257},{"word":"i","start":146.12,"end":146.28,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04921424388885498},{"word":"think","start":146.28,"end":146.44,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.05705852061510086},{"word":"it's","start":146.44,"end":146.6,"confidence":0.9916992,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.09581434726715088},{"word":"already","start":146.6,"end":147.08,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.1255117654800415},{"word":"got","start":147.08,"end":147.4,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.09009571373462676},{"word":"the","start":147.4,"end":147.9,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07368870824575424},{"word":"the","start":148.04001,"end":148.54001,"confidence":0.90234375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0429193377494812},{"word":"the","start":149.855,"end":149.935,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03189251944422722},{"word":"is","start":150.015,"end":150.25499,"confidence":0.73583984,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03778389096260071},{"word":"it","start":150.25499,"end":150.75499,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06921495497226715},{"word":"the","start":151.45499,"end":151.61499,"confidence":0.93603516,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06293902546167374},{"word":"broadband","start":151.61499,"end":152.11499,"confidence":0.65625,"punctuated_word":"broadband","sentiment":"neutral","sentiment_score":0.06430952250957489},{"word":"connection","start":152.25499,"end":152.655,"confidence":0.7558594,"punctuated_word":"connection?","sentiment":"neutral","sentiment_score":0.05812687799334526},{"word":"because","start":152.655,"end":152.89499,"confidence":0.98095703,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.027329929172992703},{"word":"i've","start":152.89499,"end":153.135,"confidence":0.8581543,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.043368931859731674},{"word":"i've","start":153.135,"end":153.45499,"confidence":0.71313477,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.04781117290258408},{"word":"looked","start":153.45499,"end":153.69499,"confidence":0.5078125,"punctuated_word":"looked","sentiment":"neutral","sentiment_score":0.04901742935180664},{"word":"at","start":153.69499,"end":153.855,"confidence":0.9902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.04625820368528366},{"word":"the","start":153.855,"end":154.355,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06391759216785431},{"word":"the","start":154.495,"end":154.655,"confidence":0.8798828,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07485546171665192},{"word":"setup","start":154.655,"end":154.97499,"confidence":0.70092773,"punctuated_word":"setup,","sentiment":"neutral","sentiment_score":0.0845412015914917},{"word":"and","start":154.97499,"end":155.135,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06255201995372772},{"word":"it's","start":155.135,"end":155.375,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.07838873565196991},{"word":"already","start":155.375,"end":155.875,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.1366962194442749},{"word":"it's","start":156.17499,"end":156.415,"confidence":0.99365234,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.07447966933250427},{"word":"already","start":156.415,"end":156.81499,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.08232614398002625},{"word":"there","start":156.81499,"end":157.055,"confidence":1.0,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.027073096483945847},{"word":"do","start":157.055,"end":157.215,"confidence":1.0,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.016892097890377045},{"word":"i","start":157.215,"end":157.295,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00987887755036354},{"word":"need","start":157.295,"end":157.61499,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.008608963340520859},{"word":"a","start":157.61499,"end":157.69499,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0026880279183387756},{"word":"router","start":157.69499,"end":158.19499,"confidence":1.0,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.009643161669373512},{"word":"okay","start":172.91,"end":173.41,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1780954897403717},{"word":"oh","start":188.86499,"end":189.025,"confidence":0.8569336,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0041625890880823135},{"word":"okay","start":189.025,"end":189.525,"confidence":0.9946289,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.006424391642212868},{"word":"okay","start":191.69,"end":192.19,"confidence":0.97314453,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1453719139099121},{"word":"yep","start":201.45001,"end":201.95001,"confidence":0.97314453,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10660591721534728},{"word":"yeah","start":206.805,"end":207.045,"confidence":0.8845215,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08082859218120575},{"word":"yeah","start":207.045,"end":207.365,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07583998143672943},{"word":"yeah","start":207.365,"end":207.865,"confidence":0.967041,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0537533201277256},{"word":"okay","start":213.685,"end":214.165,"confidence":0.85791016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.028123797848820686},{"word":"yep","start":214.165,"end":214.485,"confidence":0.96850586,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04512448236346245},{"word":"yep","start":214.485,"end":214.805,"confidence":0.984375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04642412066459656},{"word":"yep","start":214.805,"end":215.305,"confidence":0.93481445,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05303357541561127},{"word":"yep","start":215.925,"end":216.405,"confidence":0.9890137,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05360012501478195},{"word":"if","start":216.405,"end":216.645,"confidence":0.96435547,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.054635189473629},{"word":"you","start":216.645,"end":216.725,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.040162593126297},{"word":"can","start":216.725,"end":216.885,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.042775437235832214},{"word":"give","start":216.885,"end":217.045,"confidence":0.9394531,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.04639109969139099},{"word":"me","start":217.045,"end":217.285,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05950818210840225},{"word":"the","start":217.285,"end":217.685,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.055401258170604706},{"word":"the","start":217.685,"end":218.08499,"confidence":0.7763672,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.044880300760269165},{"word":"whatsapp","start":218.08499,"end":218.58499,"confidence":0.78759766,"punctuated_word":"WhatsApp","sentiment":"neutral","sentiment_score":0.02645203284919262},{"word":"number","start":218.645,"end":219.145,"confidence":0.96118164,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.038178909569978714},{"word":"yeah","start":219.525,"end":219.84,"confidence":0.9748535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05214938521385193},{"word":"zero","start":222.4,"end":222.64,"confidence":0.93408203,"punctuated_word":"Zero","sentiment":"neutral","sentiment_score":0.04465598240494728},{"word":"four","start":222.64,"end":222.95999,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.04401487857103348},{"word":"zero","start":222.95999,"end":223.28,"confidence":1.0,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.042459771037101746},{"word":"three","start":223.28,"end":223.78,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.05010367184877395},{"word":"seven","start":226.4,"end":226.87999,"confidence":0.98828125,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.04282025992870331},{"word":"six","start":226.87999,"end":227.28,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.03899137303233147},{"word":"three","start":227.28,"end":227.78,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.03835762292146683},{"word":"744","start":233.04,"end":234.5,"confidence":0.9810384,"punctuated_word":"744.","sentiment":"neutral","sentiment_score":0.04545828700065613},{"word":"and","start":234.605,"end":234.765,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08068635314702988},{"word":"that's","start":234.765,"end":234.92499,"confidence":0.99853516,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.0830654427409172},{"word":"tech","start":234.92499,"end":235.325,"confidence":0.9165039,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.07667555660009384},{"word":"that's","start":235.485,"end":235.56499,"confidence":0.6953125,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.08319415152072906},{"word":"at","start":235.56499,"end":235.805,"confidence":0.85058594,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.06568184494972229},{"word":"the","start":235.805,"end":235.885,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07531338185071945},{"word":"technical","start":235.885,"end":236.36499,"confidence":0.99902344,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":0.05827903002500534},{"word":"support","start":236.36499,"end":236.86499,"confidence":0.9946289,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.07222819328308105},{"word":"okay","start":261.35,"end":261.85,"confidence":0.8696289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10196778923273088},{"word":"okay","start":268.23502,"end":268.635,"confidence":0.9406738,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13498713076114657},{"word":"alright","start":268.635,"end":269.115,"confidence":0.99658203,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.22869646549224856},{"word":"sweet","start":269.115,"end":269.595,"confidence":0.99902344,"punctuated_word":"Sweet.","sentiment":"neutral","sentiment_score":0.29075753688812256},{"word":"i'll","start":269.595,"end":269.79498,"confidence":0.96899414,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.23766307532787323},{"word":"i'll","start":269.79498,"end":269.995,"confidence":0.8635254,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.201349139213562},{"word":"what's","start":272.475,"end":272.795,"confidence":0.9199219,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.044674962759017944},{"word":"that","start":272.795,"end":272.95502,"confidence":0.9707031,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.04215514659881592},{"word":"sorry","start":272.95502,"end":273.45502,"confidence":0.9628906,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.012235715985298157},{"word":"no","start":278.37997,"end":278.69998,"confidence":0.95947266,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17015019059181213},{"word":"no","start":278.69998,"end":278.86,"confidence":0.99902344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2276398539543152},{"word":"i'm","start":278.86,"end":279.02,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.24001595377922055},{"word":"actually","start":279.02,"end":279.41998,"confidence":0.98535156,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.23424819111824036},{"word":"at","start":279.41998,"end":279.58,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.23218512535095215},{"word":"work","start":279.58,"end":279.81998,"confidence":0.7529297,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":-0.2305634319782257},{"word":"so","start":279.81998,"end":280.06,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.15845605731010437},{"word":"that's","start":280.06,"end":280.37997,"confidence":0.8925781,"punctuated_word":"that's,","sentiment":"neutral","sentiment_score":-0.22994738817214969},{"word":"yeah","start":280.37997,"end":280.53998,"confidence":0.9970703,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.2391146421432495},{"word":"that's","start":280.53998,"end":280.86,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.30829453468322754},{"word":"a","start":280.86,"end":281.02,"confidence":0.80908203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2884495258331299},{"word":"problem","start":281.02,"end":281.34,"confidence":0.99902344,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.24010488390922544},{"word":"i'll","start":281.34,"end":281.58,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.11004079878330232},{"word":"i'll","start":281.58,"end":281.81998,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.10017647594213486},{"word":"i'll","start":281.81998,"end":281.9,"confidence":0.9926758,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0585709810256958},{"word":"try","start":281.9,"end":282.13998,"confidence":0.9980469,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.0767795592546463},{"word":"and","start":282.13998,"end":282.3,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05565705895423889},{"word":"get","start":282.3,"end":282.46,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.07695257663726807},{"word":"somebody","start":282.46,"end":282.94,"confidence":1.0,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":-0.06086820363998413},{"word":"at","start":282.94,"end":283.09998,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.06405778229236603},{"word":"home","start":283.09998,"end":283.41998,"confidence":1.0,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.04809684678912163},{"word":"to","start":283.41998,"end":283.74,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.051415812224149704},{"word":"to","start":283.74,"end":284.24,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.043207116425037384},{"word":"to","start":285.18,"end":285.34,"confidence":0.9760742,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008676476776599884},{"word":"take","start":285.34,"end":285.58,"confidence":0.9980469,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.012294348329305649},{"word":"a","start":285.58,"end":285.74,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02703890949487686},{"word":"photo","start":285.74,"end":286.24,"confidence":0.91967773,"punctuated_word":"photo.","sentiment":"neutral","sentiment_score":-0.02885410748422146},{"word":"yeah","start":287.18,"end":287.41998,"confidence":0.9824219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11503453552722932},{"word":"and","start":287.41998,"end":287.58,"confidence":0.99121094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.14648374915122986},{"word":"then","start":287.58,"end":287.74,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.25233179330825806},{"word":"i'll","start":287.74,"end":287.97998,"confidence":0.9794922,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2813330590724945},{"word":"send","start":287.97998,"end":288.13998,"confidence":0.9790039,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.23461052775382996},{"word":"it","start":288.13998,"end":288.3,"confidence":0.94189453,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.20533359050750732},{"word":"through","start":288.3,"end":288.8,"confidence":0.97509766,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.20699816942214969},{"word":"okay","start":297.385,"end":297.885,"confidence":0.9650879,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2168325036764145},{"word":"alright","start":298.265,"end":298.765,"confidence":0.99902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.22895145416259768},{"word":"okay","start":298.825,"end":299.325,"confidence":1.0,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.24303260445594788},{"word":"alright","start":299.63092,"end":299.87094,"confidence":0.9980469,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3625517785549164},{"word":"thanks","start":299.87094,"end":300.11093,"confidence":0.9980469,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.5868173241615295},{"word":"for","start":300.11093,"end":300.27094,"confidence":0.99609375,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5885423421859741},{"word":"your","start":300.27094,"end":300.35092,"confidence":0.99609375,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5107839107513428},{"word":"help","start":300.35092,"end":300.51093,"confidence":0.9980469,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.43453913927078247},{"word":"i'll","start":300.51093,"end":300.83093,"confidence":0.99658203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.32888931035995483},{"word":"get","start":300.83093,"end":301.07092,"confidence":0.92578125,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.29893049597740173},{"word":"in","start":301.07092,"end":301.23093,"confidence":0.83984375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2916346490383148},{"word":"contact","start":301.23093,"end":301.55093,"confidence":0.98535156,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.31709426641464233},{"word":"later","start":301.55093,"end":301.95093,"confidence":1.0,"punctuated_word":"later.","sentiment":"positive","sentiment_score":0.33939915895462036},{"word":"alright","start":301.95093,"end":302.45093,"confidence":0.9921875,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.30125901103019714},{"word":"alright","start":304.75092,"end":305.25092,"confidence":0.9658203,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3997761905193329},{"word":"bye","start":305.39093,"end":305.89093,"confidence":0.98876953,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.12229771167039873}],"paragraphs":{"transcript":"\nHi there. I'm just trying to call up to some to talk about I I just moved into an apartment, and it's a I think it's through Super Networks. So I'm I'm just trying to to get my head around getting connected. Yes. Yes, sir.\n\nYeah. I I've I've so if if I because it's a embedded obviously, embedded network. So I've looked at I've I've I've I've found one of the ones that I want. It's the 500 is it 500 ups upload speed, the one? So I I just wanted to know if I can get it connected today.\n\nWould it be activated today if I if I get that connected? Okay. Yeah. Because okay. Okay.\n\nBut I'm I'm just saying because I'm I think it it's already got a router and everything. I think it's already got the the the is it the broadband connection? Because I've I've looked at the the setup, and it's already it's already there. Do I need a router? Okay.\n\nOh, okay. Okay. Yep. Yeah. Yeah.\n\nYeah. Okay. Yep. Yep. Yep.\n\nYep. If you can give me the the WhatsApp number. Yeah. Zero four zero three seven six three 744. And that's tech that's at the technical support.\n\nOkay. Okay. Alright. Sweet. I'll I'll what's that?\n\nSorry? No. No. I'm actually at work, so that's, yeah, that's a problem. I'll I'll I'll try and get somebody at home to to to take a photo.\n\nYeah. And then I'll send it through. Okay. Alright. Okay.\n\nAlright. Thanks for your help. I'll get in contact later. Alright. Alright.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":4.4,"end":5.06,"sentiment":"neutral","sentiment_score":0.03887810744345188},{"text":"I'm just trying to call up to some to talk about I I just moved into an apartment, and it's a I think it's through Super Networks.","start":5.68,"end":15.225,"sentiment":"neutral","sentiment_score":0.01373656445907222},{"text":"So I'm I'm just trying to to get my head around getting connected.","start":15.225,"end":19.885,"sentiment":"neutral","sentiment_score":0.05045228480146481},{"text":"Yes.","start":61.3,"end":61.8,"sentiment":"neutral","sentiment_score":0.07284117490053177},{"text":"Yes, sir.","start":62.18,"end":62.739998,"sentiment":"neutral","sentiment_score":0.11887994036078453}],"sentiment":"neutral","sentiment_score":0.03144720474051105,"num_words":45,"start":4.4,"end":62.739998},{"sentences":[{"text":"Yeah.","start":62.739998,"end":63.059998,"sentiment":"neutral","sentiment_score":0.09199208766222},{"text":"I I've I've so if if I because it's a embedded obviously, embedded network.","start":63.059998,"end":70.595,"sentiment":"neutral","sentiment_score":0.009037504837449108},{"text":"So I've looked at I've I've I've I've found one of the ones that I want.","start":73.615,"end":77.615,"sentiment":"neutral","sentiment_score":0.04855261172633618},{"text":"It's the 500 is it 500 ups upload speed, the one?","start":77.615,"end":84.38,"sentiment":"neutral","sentiment_score":0.07559617710384456},{"text":"So I I just wanted to know if I can get it connected today.","start":84.92,"end":87.8,"sentiment":"neutral","sentiment_score":0.06833475695124694}],"sentiment":"neutral","sentiment_score":0.049707205151207745,"num_words":56,"start":62.739998,"end":87.8},{"sentences":[{"text":"Would it be activated today if I if I get that connected?","start":87.8,"end":91.42,"sentiment":"neutral","sentiment_score":0.05258480335275332},{"text":"Okay.","start":132.265,"end":132.765,"sentiment":"neutral","sentiment_score":0.15335732698440552},{"text":"Yeah.","start":133.16,"end":133.56,"sentiment":"neutral","sentiment_score":0.17057564854621887},{"text":"Because okay.","start":133.56,"end":141.0,"sentiment":"neutral","sentiment_score":0.12589441239833832},{"text":"Okay.","start":141.0,"end":141.4,"sentiment":"neutral","sentiment_score":0.09805145114660264}],"sentiment":"neutral","sentiment_score":0.07675240539452609,"num_words":17,"start":87.8,"end":141.4},{"sentences":[{"text":"But I'm I'm just saying because I'm I think it it's already got a router and everything.","start":141.4,"end":146.12,"sentiment":"neutral","sentiment_score":0.05949237898868673},{"text":"I think it's already got the the the is it the broadband connection?","start":146.12,"end":152.655,"sentiment":"neutral","sentiment_score":0.06604380217882302},{"text":"Because I've I've looked at the the setup, and it's already it's already there.","start":152.655,"end":157.055,"sentiment":"neutral","sentiment_score":0.06418684337820325},{"text":"Do I need a router?","start":157.055,"end":158.19499,"sentiment":"neutral","sentiment_score":-0.005684961006045342},{"text":"Okay.","start":172.91,"end":173.41,"sentiment":"neutral","sentiment_score":0.1780954897403717}],"sentiment":"neutral","sentiment_score":0.05836452726274729,"num_words":50,"start":141.4,"end":173.41},{"sentences":[{"text":"Oh, okay.","start":188.86499,"end":189.525,"sentiment":"neutral","sentiment_score":-0.001130901277065277},{"text":"Okay.","start":191.69,"end":192.19,"sentiment":"neutral","sentiment_score":0.1453719139099121},{"text":"Yep.","start":201.45001,"end":201.95001,"sentiment":"neutral","sentiment_score":0.10660591721534728},{"text":"Yeah.","start":206.805,"end":207.045,"sentiment":"neutral","sentiment_score":0.08082859218120575},{"text":"Yeah.","start":207.045,"end":207.365,"sentiment":"neutral","sentiment_score":0.07583998143672943}],"sentiment":"neutral","sentiment_score":0.06773076703151067,"num_words":6,"start":188.86499,"end":207.365},{"sentences":[{"text":"Yeah.","start":207.365,"end":207.865,"sentiment":"neutral","sentiment_score":0.0537533201277256},{"text":"Okay.","start":213.685,"end":214.165,"sentiment":"neutral","sentiment_score":0.028123797848820686},{"text":"Yep.","start":214.165,"end":214.485,"sentiment":"neutral","sentiment_score":0.04512448236346245},{"text":"Yep.","start":214.485,"end":214.805,"sentiment":"neutral","sentiment_score":0.04642412066459656},{"text":"Yep.","start":214.805,"end":215.305,"sentiment":"neutral","sentiment_score":0.05303357541561127}],"sentiment":"neutral","sentiment_score":0.04529185928404331,"num_words":5,"start":207.365,"end":215.305},{"sentences":[{"text":"Yep.","start":215.925,"end":216.405,"sentiment":"neutral","sentiment_score":0.05360012501478195},{"text":"If you can give me the the WhatsApp number.","start":216.405,"end":219.145,"sentiment":"neutral","sentiment_score":0.04537611144284407},{"text":"Yeah.","start":219.525,"end":219.84,"sentiment":"neutral","sentiment_score":0.05214938521385193},{"text":"Zero four zero three seven six three 744.","start":222.4,"end":234.5,"sentiment":"neutral","sentiment_score":0.043357730843126774},{"text":"And that's tech that's at the technical support.","start":234.605,"end":236.86499,"sentiment":"neutral","sentiment_score":0.07439049426466227}],"sentiment":"neutral","sentiment_score":0.05393038200283492,"num_words":27,"start":215.925,"end":236.86499},{"sentences":[{"text":"Okay.","start":261.35,"end":261.85,"sentiment":"neutral","sentiment_score":0.10196778923273088},{"text":"Okay.","start":268.23502,"end":268.635,"sentiment":"neutral","sentiment_score":0.13498713076114657},{"text":"Alright.","start":268.635,"end":269.115,"sentiment":"neutral","sentiment_score":0.22869646549224856},{"text":"Sweet.","start":269.115,"end":269.595,"sentiment":"neutral","sentiment_score":0.29075753688812256},{"text":"I'll I'll what's that?","start":269.595,"end":272.95502,"sentiment":"neutral","sentiment_score":0.13146058097481728}],"sentiment":"neutral","sentiment_score":0.1602814057841897,"num_words":8,"start":261.35,"end":272.95502},{"sentences":[{"text":"Sorry?","start":272.95502,"end":273.45502,"sentiment":"neutral","sentiment_score":-0.012235715985298157},{"text":"No.","start":278.37997,"end":278.69998,"sentiment":"neutral","sentiment_score":-0.17015019059181213},{"text":"No.","start":278.69998,"end":278.86,"sentiment":"neutral","sentiment_score":-0.2276398539543152},{"text":"I'm actually at work, so that's, yeah, that's a problem.","start":278.86,"end":281.34,"sentiment":"neutral","sentiment_score":-0.24013797342777252},{"text":"I'll I'll I'll try and get somebody at home to to to take a photo.","start":281.34,"end":286.24,"sentiment":"neutral","sentiment_score":-0.05484580360352993}],"sentiment":"neutral","sentiment_score":-0.12978901960221784,"num_words":28,"start":272.95502,"end":286.24},{"sentences":[{"text":"Yeah.","start":287.18,"end":287.41998,"sentiment":"neutral","sentiment_score":0.11503453552722932},{"text":"And then I'll send it through.","start":287.41998,"end":288.8,"sentiment":"neutral","sentiment_score":0.2211818148692449},{"text":"Okay.","start":297.385,"end":297.885,"sentiment":"neutral","sentiment_score":0.2168325036764145},{"text":"Alright.","start":298.265,"end":298.765,"sentiment":"neutral","sentiment_score":0.22895145416259768},{"text":"Okay.","start":298.825,"end":299.325,"sentiment":"neutral","sentiment_score":0.24303260445594788}],"sentiment":"neutral","sentiment_score":0.21309419870376586,"num_words":10,"start":287.18,"end":299.325},{"sentences":[{"text":"Alright.","start":299.63092,"end":299.87094,"sentiment":"positive","sentiment_score":0.3625517785549164},{"text":"Thanks for your help.","start":299.87094,"end":300.51093,"sentiment":"positive","sentiment_score":0.5301706790924072},{"text":"I'll get in contact later.","start":300.51093,"end":301.95093,"sentiment":"neutral","sentiment_score":0.3151895761489868},{"text":"Alright.","start":301.95093,"end":302.45093,"sentiment":"neutral","sentiment_score":0.30125901103019714},{"text":"Alright.","start":304.75092,"end":305.25092,"sentiment":"positive","sentiment_score":0.3997761905193329}],"sentiment":"positive","sentiment_score":0.39668479810158414,"num_words":12,"start":299.63092,"end":305.25092},{"sentences":[{"text":"Bye.","start":305.39093,"end":305.89093,"sentiment":"neutral","sentiment_score":-0.12229771167039873}],"sentiment":"neutral","sentiment_score":-0.12229771167039873,"num_words":1,"start":305.39093,"end":305.89093}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi there. I'm just trying to call up to some to talk about I I just moved into an apartment, and it's\n\nChannel 0: Uh-huh.\n\nChannel 1: a I think it's through Super Networks. So I'm I'm just trying to to get my head around getting connected.\n\nChannel 0: Okay. Okay. That's great to hear. Yes. We provide services to Supa Networks, and currently, we're having, like, a promotion.\n\nIf you sign up for any contract, six month, twelve month, or twenty four month contract, you will be getting the a free router. What you just need to pay is a delivery charge, and then we also provide a one month free service along with the six months discounted period of 15%. Have you visited our site? Because our ordering process yeah. And what's your question in reference with this?\n\nChannel 1: Yes. Yes, sir. Yeah. I I've I've so if if I because it's a embedded obviously, embedded network.\n\nChannel 0: Mhmm.\n\nChannel 1: So I've looked at I've I've I've I've found one of the ones that I want. It's the 500 is it 500 ups upload speed, the one? So I I just wanted to know if I can get it connected today. Would it be activated today if I if I get that connected?\n\nChannel 0: Yeah. Actually, you could go ahead and act be activated today and get connected if you have your own router and if it's compatible. However, if you don't have a compatible router, you have to wait for your router to be received. But you have an option to receive it via express postage, which is $30. You will be receiving it one business day.\n\nAnd then for standard $20, you should be receiving it within four days. But definitely, if you have your phone router and then if it's compatible, you can get connected immediately.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: We will\n\nChannel 1: Because\n\nChannel 0: be sending you the credentials, like the username and password, then you just need to configure it.\n\nChannel 1: okay. Okay. But I'm I'm just saying because I'm I think it it's already got a router and everything. I think it's already got the the the is it the broadband connection? Because I've I've looked at the the setup, and it's already it's already there.\n\nDo I need a router?\n\nChannel 0: Oh, okay. So, basically, in reference with that's great to hear if it's our working router. If it's okay with you, would you mind sending the photo?\n\nChannel 1: Okay.\n\nChannel 0: In that way, our tech department or tech team can go ahead and validate it just to make sure it's a working router because sometimes it's a modem or I'm not so sure because this is accounts department, and then our\n\nChannel 1: Oh, okay.\n\nChannel 0: technical team is handling those. But if\n\nChannel 1: Okay.\n\nChannel 0: you can send over, that would be much appreciated. Here's the one moment here. Okay? Just bear with me.\n\nChannel 1: Yep.\n\nChannel 0: Or I should provide you a phone number instead. Is\n\nChannel 1: Yeah.\n\nChannel 0: it okay\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: Yeah.\n\nChannel 0: send the photo through WhatsApp? It it's much easier. But if not, I can\n\nChannel 1: Okay.\n\nChannel 0: provide\n\nChannel 1: Yep.\n\nChannel 0: you an\n\nChannel 1: Yep.\n\nChannel 0: email\n\nChannel 1: Yep.\n\nChannel 0: as well.\n\nChannel 1: Yep. If you can give me the the\n\nChannel 0: WhatsApp.\n\nChannel 1: WhatsApp number.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So 0403763744.\n\nChannel 1: Zero four zero three seven six three 744. And that's tech that's at the technical support.\n\nChannel 0: Yeah. This is our tech support assistance. However, just to make it easier to send the router and validate, just send it over, and then I will inform our tech rep to check right away. In that way, they could keep you posted if it's an okay router or no. Just also put in your name there.\n\nOkay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. And then once you set it out, we will start from there.\n\nChannel 1: Okay. Alright. Sweet.\n\nChannel 0: You can\n\nChannel 1: I'll I'll\n\nChannel 0: send it after this call. Right?\n\nChannel 1: what's that? Sorry?\n\nChannel 0: Were you able to send the photo after this call? Are you at home?\n\nChannel 1: No. No. I'm actually at work, so that's, yeah, that's a problem. I'll I'll I'll try and get somebody at home to to\n\nChannel 0: Uh-huh. Just\n\nChannel 1: to take\n\nChannel 0: head\n\nChannel 1: a\n\nChannel 0: over\n\nChannel 1: photo.\n\nChannel 0: to you and send it. Okay.\n\nChannel 1: Yeah. And\n\nChannel 0: That's\n\nChannel 1: then I'll\n\nChannel 0: perfect.\n\nChannel 1: send it through.\n\nChannel 0: Yeah. Yes. Correct. Because if it's an a working router, we can definitely have you connected immediately today.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Alright?\n\nChannel 1: Okay. Alright. Thanks for your\n\nChannel 0: Alright.\n\nChannel 1: help. I'll get in contact later. Alright.\n\nChannel 0: Sure. Thank you. Talk to you soon. Have a good\n\nChannel 1: Alright.\n\nChannel 0: one.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.293903112411499},{"text":"Good morning.","start":0.39999998,"end":1.12,"sentiment":"positive","sentiment_score":0.5127124786376953},{"text":"This is Airtel accounts.","start":1.12,"end":2.3999999,"sentiment":"positive","sentiment_score":0.3824203386902809},{"text":"How may I help you today?","start":2.3999999,"end":3.6999998,"sentiment":"positive","sentiment_score":0.3920216162999471}],"sentiment":"positive","sentiment_score":0.4000876247882843,"channel":0,"num_words":13,"start":0.16,"end":3.6999998},{"sentences":[{"text":"Hi there.","start":4.4,"end":5.06,"sentiment":"neutral","sentiment_score":0.03887810744345188},{"text":"I'm just trying to call up to some to talk about I I just moved into an apartment, and it's","start":5.68,"end":11.54,"sentiment":"neutral","sentiment_score":0.004684440093114972}],"sentiment":"neutral","sentiment_score":0.007792955306781964,"channel":1,"num_words":22,"start":4.4,"end":11.54},{"sentences":[{"text":"Uh-huh.","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":-0.007105397526174784}],"sentiment":"neutral","sentiment_score":-0.007105397526174784,"channel":0,"num_words":1,"start":11.5199995,"end":12.0199995},{"sentences":[{"text":"a I think it's through Super Networks.","start":13.385,"end":15.225,"sentiment":"neutral","sentiment_score":0.039599776933235784},{"text":"So I'm I'm just trying to to get my head around getting connected.","start":15.225,"end":19.885,"sentiment":"neutral","sentiment_score":0.05045228480146481}],"sentiment":"neutral","sentiment_score":0.04665390704758465,"channel":1,"num_words":20,"start":13.385,"end":19.885},{"sentences":[{"text":"Okay.","start":21.555,"end":21.794998,"sentiment":"neutral","sentiment_score":0.29790693521499634},{"text":"Okay.","start":21.794998,"end":22.294998,"sentiment":"positive","sentiment_score":0.4054345488548279},{"text":"That's great to hear.","start":22.435,"end":23.314999,"sentiment":"positive","sentiment_score":0.7628859132528305},{"text":"Yes.","start":23.314999,"end":23.814999,"sentiment":"positive","sentiment_score":0.37065833806991577},{"text":"We provide services to Supa Networks, and currently, we're having, like, a promotion.","start":24.195,"end":31.59,"sentiment":"neutral","sentiment_score":0.2675108565733983}],"sentiment":"positive","sentiment_score":0.380159230530262,"channel":0,"num_words":20,"start":21.555,"end":31.59},{"sentences":[{"text":"If you sign up for any contract, six month, twelve month, or twenty four month contract, you will be getting the a free router.","start":32.45,"end":41.585,"sentiment":"neutral","sentiment_score":0.22966071342428526},{"text":"What you just need to pay is a delivery charge, and then we also provide a one month free service along with the six months discounted period of 15%.","start":41.585,"end":52.94,"sentiment":"neutral","sentiment_score":0.23218629997352075},{"text":"Have you visited our site?","start":53.0,"end":55.0,"sentiment":"neutral","sentiment_score":0.05084184780716896},{"text":"Because our ordering process yeah.","start":55.0,"end":57.559998,"sentiment":"neutral","sentiment_score":0.033668709173798564},{"text":"And what's your question in reference with this?","start":57.559998,"end":60.86,"sentiment":"neutral","sentiment_score":0.006278992630541325}],"sentiment":"neutral","sentiment_score":0.17912738799104388,"channel":0,"num_words":71,"start":32.45,"end":60.86},{"sentences":[{"text":"Yes.","start":61.3,"end":61.8,"sentiment":"neutral","sentiment_score":0.07284117490053177},{"text":"Yes, sir.","start":62.18,"end":62.739998,"sentiment":"neutral","sentiment_score":0.11887994036078453},{"text":"Yeah.","start":62.739998,"end":63.059998,"sentiment":"neutral","sentiment_score":0.09199208766222},{"text":"I I've I've so if if I because it's a embedded obviously, embedded network.","start":63.059998,"end":70.595,"sentiment":"neutral","sentiment_score":0.009037504837449108}],"sentiment":"neutral","sentiment_score":0.02939545616714491,"channel":1,"num_words":18,"start":61.3,"end":70.595},{"sentences":[{"text":"Mhmm.","start":71.145004,"end":71.645004,"sentiment":"neutral","sentiment_score":0.014205072075128555}],"sentiment":"neutral","sentiment_score":0.014205072075128555,"channel":0,"num_words":1,"start":71.145004,"end":71.645004},{"sentences":[{"text":"So I've looked at I've I've I've I've found one of the ones that I want.","start":73.615,"end":77.615,"sentiment":"neutral","sentiment_score":0.04855261172633618},{"text":"It's the 500 is it 500 ups upload speed, the one?","start":77.615,"end":84.38,"sentiment":"neutral","sentiment_score":0.07559617710384456},{"text":"So I I just wanted to know if I can get it connected today.","start":84.92,"end":87.8,"sentiment":"neutral","sentiment_score":0.06833475695124694},{"text":"Would it be activated today if I if I get that connected?","start":87.8,"end":91.42,"sentiment":"neutral","sentiment_score":0.05258480335275332}],"sentiment":"neutral","sentiment_score":0.06030384855309747,"channel":1,"num_words":53,"start":73.615,"end":91.42},{"sentences":[{"text":"Yeah.","start":92.064995,"end":92.465,"sentiment":"neutral","sentiment_score":0.12596067786216736},{"text":"Actually, you could go ahead and act be activated today and get connected if you have your own router and if it's compatible.","start":92.465,"end":102.884995,"sentiment":"neutral","sentiment_score":0.165611002229802},{"text":"However, if you don't have a compatible router, you have to wait for your router to be received.","start":103.74,"end":110.86,"sentiment":"neutral","sentiment_score":-0.06231120891041226},{"text":"But you have an option to receive it via express postage, which is $30.","start":110.86,"end":116.38,"sentiment":"neutral","sentiment_score":0.14810106850096158},{"text":"You will be receiving it one business day.","start":116.38,"end":118.985,"sentiment":"neutral","sentiment_score":0.3301911987364292}],"sentiment":"neutral","sentiment_score":0.117630570588517,"channel":0,"num_words":64,"start":92.064995,"end":118.985},{"sentences":[{"text":"And then for standard $20, you should be receiving it within four days.","start":118.985,"end":123.805,"sentiment":"neutral","sentiment_score":0.2740036593033717},{"text":"But definitely, if you have your phone router and then if it's compatible, you can get connected immediately.","start":124.185,"end":132.365,"sentiment":"positive","sentiment_score":0.4425033720003234}],"sentiment":"positive","sentiment_score":0.37184220215966624,"channel":0,"num_words":31,"start":118.985,"end":132.365},{"sentences":[{"text":"Okay.","start":132.265,"end":132.765,"sentiment":"neutral","sentiment_score":0.15335732698440552},{"text":"Yeah.","start":133.16,"end":133.56,"sentiment":"neutral","sentiment_score":0.17057564854621887}],"sentiment":"neutral","sentiment_score":0.1619664877653122,"channel":1,"num_words":2,"start":132.265,"end":133.56},{"sentences":[{"text":"We will","start":133.34,"end":133.74,"sentiment":"neutral","sentiment_score":0.15550773590803146}],"sentiment":"neutral","sentiment_score":0.15550773590803146,"channel":0,"num_words":2,"start":133.34,"end":133.74},{"sentences":[{"text":"Because","start":133.56,"end":134.06,"sentiment":"neutral","sentiment_score":0.13355205953121185}],"sentiment":"neutral","sentiment_score":0.13355205953121185,"channel":1,"num_words":1,"start":133.56,"end":134.06},{"sentences":[{"text":"be sending you the credentials, like the username and password, then you just need to configure it.","start":133.74,"end":140.64,"sentiment":"neutral","sentiment_score":0.14187833754455342}],"sentiment":"neutral","sentiment_score":0.14187833754455342,"channel":0,"num_words":17,"start":133.74,"end":140.64},{"sentences":[{"text":"okay.","start":140.52,"end":141.0,"sentiment":"neutral","sentiment_score":0.11823676526546478},{"text":"Okay.","start":141.0,"end":141.4,"sentiment":"neutral","sentiment_score":0.09805145114660264},{"text":"But I'm I'm just saying because I'm I think it it's already got a router and everything.","start":141.4,"end":146.12,"sentiment":"neutral","sentiment_score":0.05949237898868673},{"text":"I think it's already got the the the is it the broadband connection?","start":146.12,"end":152.655,"sentiment":"neutral","sentiment_score":0.06604380217882302},{"text":"Because I've I've looked at the the setup, and it's already it's already there.","start":152.655,"end":157.055,"sentiment":"neutral","sentiment_score":0.06418684337820325}],"sentiment":"neutral","sentiment_score":0.0648879107573758,"channel":1,"num_words":46,"start":140.52,"end":157.055},{"sentences":[{"text":"Do I need a router?","start":157.055,"end":158.19499,"sentiment":"neutral","sentiment_score":-0.005684961006045342}],"sentiment":"neutral","sentiment_score":-0.005684961006045342,"channel":1,"num_words":5,"start":157.055,"end":158.19499},{"sentences":[{"text":"Oh, okay.","start":159.85,"end":160.57,"sentiment":"neutral","sentiment_score":0.16767000406980517},{"text":"So, basically, in reference with that's great to hear if it's our working router.","start":160.57,"end":165.87,"sentiment":"positive","sentiment_score":0.4296250715851784},{"text":"If it's okay with you, would you mind sending the photo?","start":166.65001,"end":171.39,"sentiment":"neutral","sentiment_score":0.2198395701971921}],"sentiment":"neutral","sentiment_score":0.324752825277823,"channel":0,"num_words":27,"start":159.85,"end":171.39},{"sentences":[{"text":"Okay.","start":172.91,"end":173.41,"sentiment":"neutral","sentiment_score":0.1780954897403717}],"sentiment":"neutral","sentiment_score":0.1780954897403717,"channel":1,"num_words":1,"start":172.91,"end":173.41},{"sentences":[{"text":"In that way, our tech department or tech team can go ahead and validate it just to make sure it's a working router because sometimes it's a modem or I'm not so sure because this is accounts department, and then our","start":173.185,"end":189.3,"sentiment":"neutral","sentiment_score":0.10692726457264365}],"sentiment":"neutral","sentiment_score":0.10692726457264365,"channel":0,"num_words":41,"start":173.185,"end":189.3},{"sentences":[{"text":"Oh, okay.","start":188.86499,"end":189.525,"sentiment":"neutral","sentiment_score":-0.001130901277065277}],"sentiment":"neutral","sentiment_score":-0.001130901277065277,"channel":1,"num_words":2,"start":188.86499,"end":189.525},{"sentences":[{"text":"technical team is handling those.","start":189.3,"end":191.0,"sentiment":"neutral","sentiment_score":-0.06298887059092521},{"text":"But if","start":191.22,"end":191.78,"sentiment":"neutral","sentiment_score":0.018386260606348515}],"sentiment":"neutral","sentiment_score":-0.039738833105989864,"channel":0,"num_words":7,"start":189.3,"end":191.78},{"sentences":[{"text":"Okay.","start":191.69,"end":192.19,"sentiment":"neutral","sentiment_score":0.1453719139099121}],"sentiment":"neutral","sentiment_score":0.1453719139099121,"channel":1,"num_words":1,"start":191.69,"end":192.19},{"sentences":[{"text":"you can send over, that would be much appreciated.","start":191.78,"end":195.8,"sentiment":"positive","sentiment_score":0.40506787763701546},{"text":"Here's the one moment here.","start":196.58,"end":199.54001,"sentiment":"neutral","sentiment_score":0.19143247604370117},{"text":"Okay?","start":199.54001,"end":200.02,"sentiment":"neutral","sentiment_score":0.09195327013731004},{"text":"Just bear with me.","start":200.02,"end":201.135,"sentiment":"neutral","sentiment_score":0.07830523420125246}],"sentiment":"neutral","sentiment_score":0.2635761834681034,"channel":0,"num_words":19,"start":191.78,"end":201.135},{"sentences":[{"text":"Yep.","start":201.45001,"end":201.95001,"sentiment":"neutral","sentiment_score":0.10660591721534728}],"sentiment":"neutral","sentiment_score":0.10660591721534728,"channel":1,"num_words":1,"start":201.45001,"end":201.95001},{"sentences":[{"text":"Or I should provide you a phone number instead.","start":202.735,"end":206.19499,"sentiment":"neutral","sentiment_score":0.08400250309043461},{"text":"Is","start":206.655,"end":206.81499,"sentiment":"neutral","sentiment_score":0.06985895335674286}],"sentiment":"neutral","sentiment_score":0.08258814811706543,"channel":0,"num_words":10,"start":202.735,"end":206.81499},{"sentences":[{"text":"Yeah.","start":206.805,"end":207.045,"sentiment":"neutral","sentiment_score":0.08082859218120575}],"sentiment":"neutral","sentiment_score":0.08082859218120575,"channel":1,"num_words":1,"start":206.805,"end":207.045},{"sentences":[{"text":"it okay","start":206.81499,"end":207.295,"sentiment":"neutral","sentiment_score":0.07774760946631432}],"sentiment":"neutral","sentiment_score":0.07774760946631432,"channel":0,"num_words":2,"start":206.81499,"end":207.295},{"sentences":[{"text":"Yeah.","start":207.045,"end":207.365,"sentiment":"neutral","sentiment_score":0.07583998143672943}],"sentiment":"neutral","sentiment_score":0.07583998143672943,"channel":1,"num_words":1,"start":207.045,"end":207.365},{"sentences":[{"text":"to","start":207.295,"end":207.53499,"sentiment":"neutral","sentiment_score":0.042683497071266174}],"sentiment":"neutral","sentiment_score":0.042683497071266174,"channel":0,"num_words":1,"start":207.295,"end":207.53499},{"sentences":[{"text":"Yeah.","start":207.365,"end":207.865,"sentiment":"neutral","sentiment_score":0.0537533201277256}],"sentiment":"neutral","sentiment_score":0.0537533201277256,"channel":1,"num_words":1,"start":207.365,"end":207.865},{"sentences":[{"text":"send the photo through WhatsApp?","start":207.53499,"end":209.31499,"sentiment":"neutral","sentiment_score":0.06160534992814064},{"text":"It it's much easier.","start":211.215,"end":212.595,"sentiment":"neutral","sentiment_score":0.1886615827679634},{"text":"But if not, I can","start":212.735,"end":213.855,"sentiment":"neutral","sentiment_score":-0.04658886194229126}],"sentiment":"neutral","sentiment_score":0.0592663407857929,"channel":0,"num_words":14,"start":207.53499,"end":213.855},{"sentences":[{"text":"Okay.","start":213.685,"end":214.165,"sentiment":"neutral","sentiment_score":0.028123797848820686}],"sentiment":"neutral","sentiment_score":0.028123797848820686,"channel":1,"num_words":1,"start":213.685,"end":214.165},{"sentences":[{"text":"provide","start":213.855,"end":214.25499,"sentiment":"neutral","sentiment_score":0.034127991646528244}],"sentiment":"neutral","sentiment_score":0.034127991646528244,"channel":0,"num_words":1,"start":213.855,"end":214.25499},{"sentences":[{"text":"Yep.","start":214.165,"end":214.485,"sentiment":"neutral","sentiment_score":0.04512448236346245}],"sentiment":"neutral","sentiment_score":0.04512448236346245,"channel":1,"num_words":1,"start":214.165,"end":214.485},{"sentences":[{"text":"you an","start":214.25499,"end":214.575,"sentiment":"neutral","sentiment_score":0.05232490226626396}],"sentiment":"neutral","sentiment_score":0.05232490226626396,"channel":0,"num_words":2,"start":214.25499,"end":214.575},{"sentences":[{"text":"Yep.","start":214.485,"end":214.805,"sentiment":"neutral","sentiment_score":0.04642412066459656}],"sentiment":"neutral","sentiment_score":0.04642412066459656,"channel":1,"num_words":1,"start":214.485,"end":214.805},{"sentences":[{"text":"email","start":214.575,"end":214.89499,"sentiment":"neutral","sentiment_score":0.04590994492173195}],"sentiment":"neutral","sentiment_score":0.04590994492173195,"channel":0,"num_words":1,"start":214.575,"end":214.89499},{"sentences":[{"text":"Yep.","start":214.805,"end":215.305,"sentiment":"neutral","sentiment_score":0.05303357541561127}],"sentiment":"neutral","sentiment_score":0.05303357541561127,"channel":1,"num_words":1,"start":214.805,"end":215.305},{"sentences":[{"text":"as well.","start":214.89499,"end":215.635,"sentiment":"neutral","sentiment_score":0.06718895398080349}],"sentiment":"neutral","sentiment_score":0.06718895398080349,"channel":0,"num_words":2,"start":214.89499,"end":215.635},{"sentences":[{"text":"Yep.","start":215.925,"end":216.405,"sentiment":"neutral","sentiment_score":0.05360012501478195},{"text":"If you can give me the the","start":216.405,"end":218.08499,"sentiment":"neutral","sentiment_score":0.04910772293806076}],"sentiment":"neutral","sentiment_score":0.04966927319765091,"channel":1,"num_words":8,"start":215.925,"end":218.08499},{"sentences":[{"text":"WhatsApp.","start":218.05,"end":218.55,"sentiment":"neutral","sentiment_score":0.04265487939119339}],"sentiment":"neutral","sentiment_score":0.04265487939119339,"channel":0,"num_words":1,"start":218.05,"end":218.55},{"sentences":[{"text":"WhatsApp number.","start":218.08499,"end":219.145,"sentiment":"neutral","sentiment_score":0.03231547120958567}],"sentiment":"neutral","sentiment_score":0.03231547120958567,"channel":1,"num_words":2,"start":218.08499,"end":219.145},{"sentences":[{"text":"Yeah.","start":219.25,"end":219.73,"sentiment":"neutral","sentiment_score":0.05635743960738182}],"sentiment":"neutral","sentiment_score":0.05635743960738182,"channel":0,"num_words":1,"start":219.25,"end":219.73},{"sentences":[{"text":"Yeah.","start":219.525,"end":219.84,"sentiment":"neutral","sentiment_score":0.05214938521385193}],"sentiment":"neutral","sentiment_score":0.05214938521385193,"channel":1,"num_words":1,"start":219.525,"end":219.84},{"sentences":[{"text":"So 0403763744.","start":219.73,"end":232.31,"sentiment":"neutral","sentiment_score":0.050642380490899086}],"sentiment":"neutral","sentiment_score":0.050642380490899086,"channel":0,"num_words":2,"start":219.73,"end":232.31},{"sentences":[{"text":"Zero four zero three seven six three 744.","start":222.4,"end":234.5,"sentiment":"neutral","sentiment_score":0.043357730843126774},{"text":"And that's tech that's at the technical support.","start":234.605,"end":236.86499,"sentiment":"neutral","sentiment_score":0.07439049426466227}],"sentiment":"neutral","sentiment_score":0.05887411255389452,"channel":1,"num_words":16,"start":222.4,"end":236.86499},{"sentences":[{"text":"Yeah.","start":237.385,"end":237.70499,"sentiment":"neutral","sentiment_score":0.18495288491249084},{"text":"This is our tech support assistance.","start":237.70499,"end":241.00499,"sentiment":"neutral","sentiment_score":0.19081227481365204},{"text":"However, just to make it easier to send the router and validate, just send it over, and then I will inform our tech rep to check right away.","start":241.22499,"end":252.06999,"sentiment":"neutral","sentiment_score":0.26018729007669855},{"text":"In that way, they could keep you posted if it's an okay router or no.","start":252.06999,"end":257.37,"sentiment":"neutral","sentiment_score":0.28614874680836994},{"text":"Just also put in your name there.","start":257.91,"end":260.31,"sentiment":"neutral","sentiment_score":0.12125240798507418}],"sentiment":"neutral","sentiment_score":0.2413345388414567,"channel":0,"num_words":57,"start":237.385,"end":260.31},{"sentences":[{"text":"Okay?","start":260.31,"end":260.81,"sentiment":"neutral","sentiment_score":0.11722296476364136}],"sentiment":"neutral","sentiment_score":0.11722296476364136,"channel":0,"num_words":1,"start":260.31,"end":260.81},{"sentences":[{"text":"Okay.","start":261.35,"end":261.85,"sentiment":"neutral","sentiment_score":0.10196778923273088}],"sentiment":"neutral","sentiment_score":0.10196778923273088,"channel":1,"num_words":1,"start":261.35,"end":261.85},{"sentences":[{"text":"Alright.","start":262.685,"end":263.185,"sentiment":"neutral","sentiment_score":0.13882695138454437},{"text":"And then once you set it out, we will start from there.","start":263.72498,"end":267.585,"sentiment":"neutral","sentiment_score":0.11310420495768388}],"sentiment":"neutral","sentiment_score":0.11508287775975007,"channel":0,"num_words":13,"start":262.685,"end":267.585},{"sentences":[{"text":"Okay.","start":268.23502,"end":268.635,"sentiment":"neutral","sentiment_score":0.13498713076114657},{"text":"Alright.","start":268.635,"end":269.115,"sentiment":"neutral","sentiment_score":0.22869646549224856},{"text":"Sweet.","start":269.115,"end":269.595,"sentiment":"neutral","sentiment_score":0.29075753688812256}],"sentiment":"neutral","sentiment_score":0.2181470443805059,"channel":1,"num_words":3,"start":268.23502,"end":269.595},{"sentences":[{"text":"You can","start":269.405,"end":269.805,"sentiment":"neutral","sentiment_score":0.23223751038312912}],"sentiment":"neutral","sentiment_score":0.23223751038312912,"channel":0,"num_words":2,"start":269.405,"end":269.805},{"sentences":[{"text":"I'll I'll","start":269.595,"end":269.995,"sentiment":"neutral","sentiment_score":0.21950610727071762}],"sentiment":"neutral","sentiment_score":0.21950610727071762,"channel":1,"num_words":2,"start":269.595,"end":269.995},{"sentences":[{"text":"send it after this call.","start":269.805,"end":271.16498,"sentiment":"neutral","sentiment_score":0.14878112375736235},{"text":"Right?","start":271.16498,"end":271.66498,"sentiment":"neutral","sentiment_score":0.09248164296150208}],"sentiment":"neutral","sentiment_score":0.1393978769580523,"channel":0,"num_words":6,"start":269.805,"end":271.66498},{"sentences":[{"text":"what's that?","start":272.475,"end":272.95502,"sentiment":"neutral","sentiment_score":0.04341505467891693},{"text":"Sorry?","start":272.95502,"end":273.45502,"sentiment":"neutral","sentiment_score":-0.012235715985298157}],"sentiment":"neutral","sentiment_score":0.024864797790845234,"channel":1,"num_words":3,"start":272.475,"end":273.45502},{"sentences":[{"text":"Were you able to send the photo after this call?","start":274.11002,"end":277.09,"sentiment":"neutral","sentiment_score":-0.014029686711728573},{"text":"Are you at home?","start":277.23,"end":278.29,"sentiment":"neutral","sentiment_score":-0.03045435342937708}],"sentiment":"neutral","sentiment_score":-0.018722448631056716,"channel":0,"num_words":14,"start":274.11002,"end":278.29},{"sentences":[{"text":"No.","start":278.37997,"end":278.69998,"sentiment":"neutral","sentiment_score":-0.17015019059181213},{"text":"No.","start":278.69998,"end":278.86,"sentiment":"neutral","sentiment_score":-0.2276398539543152},{"text":"I'm actually at work, so that's, yeah, that's a problem.","start":278.86,"end":281.34,"sentiment":"neutral","sentiment_score":-0.24013797342777252},{"text":"I'll I'll I'll try and get somebody at home to to","start":281.34,"end":284.24,"sentiment":"neutral","sentiment_score":-0.0678021101789041}],"sentiment":"neutral","sentiment_score":-0.154130130034426,"channel":1,"num_words":23,"start":278.37997,"end":284.24},{"sentences":[{"text":"Uh-huh.","start":284.27002,"end":284.77002,"sentiment":"neutral","sentiment_score":-0.027076436206698418},{"text":"Just","start":285.07,"end":285.39,"sentiment":"neutral","sentiment_score":0.004396960139274597}],"sentiment":"neutral","sentiment_score":-0.01133973803371191,"channel":0,"num_words":2,"start":284.27002,"end":285.39},{"sentences":[{"text":"to take","start":285.18,"end":285.58,"sentiment":"neutral","sentiment_score":-0.010485412552952766}],"sentiment":"neutral","sentiment_score":-0.010485412552952766,"channel":1,"num_words":2,"start":285.18,"end":285.58},{"sentences":[{"text":"head","start":285.39,"end":285.63,"sentiment":"neutral","sentiment_score":-0.035690922290086746}],"sentiment":"neutral","sentiment_score":-0.035690922290086746,"channel":0,"num_words":1,"start":285.39,"end":285.63},{"sentences":[{"text":"a","start":285.58,"end":285.74,"sentiment":"neutral","sentiment_score":-0.02703890949487686}],"sentiment":"neutral","sentiment_score":-0.02703890949487686,"channel":1,"num_words":1,"start":285.58,"end":285.74},{"sentences":[{"text":"over","start":285.63,"end":285.87,"sentiment":"neutral","sentiment_score":-0.009376104921102524}],"sentiment":"neutral","sentiment_score":-0.009376104921102524,"channel":0,"num_words":1,"start":285.63,"end":285.87},{"sentences":[{"text":"photo.","start":285.74,"end":286.24,"sentiment":"neutral","sentiment_score":-0.02885410748422146}],"sentiment":"neutral","sentiment_score":-0.02885410748422146,"channel":1,"num_words":1,"start":285.74,"end":286.24},{"sentences":[{"text":"to you and send it.","start":285.87,"end":286.91,"sentiment":"neutral","sentiment_score":-0.0025663815438747403},{"text":"Okay.","start":286.91,"end":287.41,"sentiment":"neutral","sentiment_score":0.08577229827642441}],"sentiment":"neutral","sentiment_score":0.012156731759508451,"channel":0,"num_words":6,"start":285.87,"end":287.41},{"sentences":[{"text":"Yeah.","start":287.18,"end":287.41998,"sentiment":"neutral","sentiment_score":0.11503453552722932},{"text":"And","start":287.41998,"end":287.58,"sentiment":"neutral","sentiment_score":0.14648374915122986}],"sentiment":"neutral","sentiment_score":0.13075914233922958,"channel":1,"num_words":2,"start":287.18,"end":287.58},{"sentences":[{"text":"That's","start":287.55002,"end":287.87,"sentiment":"neutral","sentiment_score":0.2026481032371521}],"sentiment":"neutral","sentiment_score":0.2026481032371521,"channel":0,"num_words":1,"start":287.55002,"end":287.87},{"sentences":[{"text":"then I'll","start":287.58,"end":287.97998,"sentiment":"neutral","sentiment_score":0.2668324261903763}],"sentiment":"neutral","sentiment_score":0.2668324261903763,"channel":1,"num_words":2,"start":287.58,"end":287.97998},{"sentences":[{"text":"perfect.","start":287.87,"end":288.37,"sentiment":"neutral","sentiment_score":0.32075268030166626}],"sentiment":"neutral","sentiment_score":0.32075268030166626,"channel":0,"num_words":1,"start":287.87,"end":288.37},{"sentences":[{"text":"send it through.","start":287.97998,"end":288.8,"sentiment":"neutral","sentiment_score":0.21564742922782898}],"sentiment":"neutral","sentiment_score":0.21564742922782898,"channel":1,"num_words":3,"start":287.97998,"end":288.8},{"sentences":[{"text":"Yeah.","start":289.395,"end":289.635,"sentiment":"neutral","sentiment_score":0.21776191890239716},{"text":"Yes.","start":289.635,"end":290.115,"sentiment":"neutral","sentiment_score":0.2539624273777008},{"text":"Correct.","start":290.115,"end":290.435,"sentiment":"positive","sentiment_score":0.3543621897697449},{"text":"Because if it's an a working router, we can definitely have you connected immediately today.","start":290.435,"end":297.735,"sentiment":"positive","sentiment_score":0.45750434001286827}],"sentiment":"positive","sentiment_score":0.4271473131246037,"channel":0,"num_words":18,"start":289.395,"end":297.735},{"sentences":[{"text":"Okay.","start":297.385,"end":297.885,"sentiment":"neutral","sentiment_score":0.2168325036764145},{"text":"Alright.","start":298.265,"end":298.765,"sentiment":"neutral","sentiment_score":0.22895145416259768}],"sentiment":"neutral","sentiment_score":0.22289197891950607,"channel":1,"num_words":2,"start":297.385,"end":298.765},{"sentences":[{"text":"Alright?","start":298.675,"end":299.175,"sentiment":"neutral","sentiment_score":0.1915138214826584}],"sentiment":"neutral","sentiment_score":0.1915138214826584,"channel":0,"num_words":1,"start":298.675,"end":299.175},{"sentences":[{"text":"Okay.","start":298.825,"end":299.325,"sentiment":"neutral","sentiment_score":0.24303260445594788},{"text":"Alright.","start":299.63092,"end":299.87094,"sentiment":"positive","sentiment_score":0.3625517785549164},{"text":"Thanks for your","start":299.87094,"end":300.35092,"sentiment":"positive","sentiment_score":0.5620478590329488}],"sentiment":"positive","sentiment_score":0.45834559202194214,"channel":1,"num_words":5,"start":298.825,"end":300.35092},{"sentences":[{"text":"Alright.","start":300.275,"end":300.775,"sentiment":"positive","sentiment_score":0.4455752372741699}],"sentiment":"positive","sentiment_score":0.4455752372741699,"channel":0,"num_words":1,"start":300.275,"end":300.775},{"sentences":[{"text":"help.","start":300.35092,"end":300.51093,"sentiment":"positive","sentiment_score":0.43453913927078247},{"text":"I'll get in contact later.","start":300.51093,"end":301.95093,"sentiment":"neutral","sentiment_score":0.3151895761489868},{"text":"Alright.","start":301.95093,"end":302.45093,"sentiment":"neutral","sentiment_score":0.30125901103019714}],"sentiment":"neutral","sentiment_score":0.3302494330065591,"channel":1,"num_words":7,"start":300.35092,"end":302.45093},{"sentences":[{"text":"Sure.","start":302.51498,"end":302.915,"sentiment":"positive","sentiment_score":0.3818040490150452},{"text":"Thank you.","start":302.915,"end":303.395,"sentiment":"positive","sentiment_score":0.4532591849565506},{"text":"Talk to you soon.","start":303.395,"end":304.275,"sentiment":"positive","sentiment_score":0.3381621390581131},{"text":"Have a good","start":304.275,"end":304.755,"sentiment":"positive","sentiment_score":0.6312352021535238}],"sentiment":"positive","sentiment_score":0.453467658162117,"channel":0,"num_words":10,"start":302.51498,"end":304.755},{"sentences":[{"text":"Alright.","start":304.75092,"end":305.25092,"sentiment":"positive","sentiment_score":0.3997761905193329}],"sentiment":"positive","sentiment_score":0.3997761905193329,"channel":1,"num_words":1,"start":304.75092,"end":305.25092},{"sentences":[{"text":"one.","start":304.755,"end":305.12094,"sentiment":"neutral","sentiment_score":0.25203585624694824}],"sentiment":"neutral","sentiment_score":0.25203585624694824,"channel":0,"num_words":1,"start":304.755,"end":305.12094},{"sentences":[{"text":"Bye.","start":305.39093,"end":305.89093,"sentiment":"neutral","sentiment_score":-0.12229771167039873}],"sentiment":"neutral","sentiment_score":-0.12229771167039873,"channel":1,"num_words":1,"start":305.39093,"end":305.89093}]},"summary":{"result":"success","short":"The customer called Airtel accounts to inquire about connecting their new apartment to a free router. The representative explains that they offer a promotion for a free router and that the customer can activate it immediately if they have their own router. The representative also provides the customer with a phone number to send a photo of the router and a password to configure it."},"intents":{"segments":[{"text":"We provide services to Supa Networks, and currently, we're having, like, a promotion. If you sign up for any contract, six month, twelve month, or twenty four month contract, you will be getting the a free router. What you just need to pay is a delivery charge, and then we also provide a one month free service along with the six months discounted period of 15%. Have you visited our site?","start_word":63,"end_word":133,"intents":[{"intent":"Connect router","confidence_score":0.26158002}]},{"text":"However, if you don't have a compatible router, you have to wait for your router to be received. But you have an option to receive it via express postage, which is $30. You will be receiving it one business day. And then for standard $20, you should be receiving it within four days. But definitely, if you have your phone router and then if it's compatible, you can get connected immediately. Okay. Yeah.","start_word":244,"end_word":316,"intents":[{"intent":"Request router support","confidence_score":0.0019125756}]},{"text":"Oh, okay.","start_word":387,"end_word":388,"intents":[{"intent":"Confirm router functionality","confidence_score":0.018156474}]},{"text":"If it's okay with you, would you mind sending the photo? Okay.","start_word":403,"end_word":414,"intents":[{"intent":"Send router photos","confidence_score":0.008548321}]},{"text":"And then once you set it out, we will start from there. Okay. Alright. Sweet.","start_word":617,"end_word":631,"intents":[{"intent":"Set up picture","confidence_score":0.0006098649}]},{"text":"You can I'll I'll send it after this call. Right?","start_word":632,"end_word":641,"intents":[{"intent":"Send text","confidence_score":0.003170019}]},{"text":"Because if it's an a working router, we can definitely have you connected immediately today. Okay.","start_word":708,"end_word":723,"intents":[{"intent":"Connect immediately","confidence_score":0.21414949}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.293903112411499},{"text":"Good morning. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.40698567032814026},{"text":"Hi there. I'm just trying to call up to some to talk about I I just moved into an apartment, and it's Uh-huh. a I think it's through Super Networks. So I'm I'm just trying to to get my head around getting connected. Okay.","start_word":13,"end_word":56,"sentiment":"neutral","sentiment_score":0.03234731778502464},{"text":"Okay. That's great to hear. Yes.","start_word":57,"end_word":62,"sentiment":"positive","sentiment_score":0.6109843254089355},{"text":"We provide services to Supa Networks, and currently, we're having, like, a promotion. If you sign up for any contract, six month, twelve month, or twenty four month contract, you will be getting the a free router. What you just need to pay is a delivery charge, and then we also provide a one month free service along with the six months discounted period of 15%. Have you visited our site? Because our ordering process yeah. And what's your question in reference with this? Yes. Yes, sir. Yeah. I I've I've so if if I because it's a embedded obviously, embedded network. Mhmm. So I've looked at I've I've I've I've found one of the ones that I want. It's the 500 is it 500 ups upload speed, the one? So I I just wanted to know if I can get it connected today. Would it be activated today if I if I get that connected? Yeah. Actually, you could go ahead and act be activated today and get connected if you have your own router and if it's compatible. However, if you don't have a compatible router, you have to wait for your router to be received. But you have an option to receive it via express postage, which is $30. You will be receiving it one business day. And then for standard $20, you should be receiving it within four days.","start_word":63,"end_word":295,"sentiment":"neutral","sentiment_score":0.12616958341245488},{"text":"But definitely, if you have your phone router and then if it's compatible, you can get connected immediately.","start_word":296,"end_word":313,"sentiment":"positive","sentiment_score":0.439991295337677},{"text":"Okay. Yeah. We will Because be sending you the credentials, like the username and password, then you just need to configure it. okay. Okay. But I'm I'm just saying because I'm I think it it's already got a router and everything. I think it's already got the the the is it the broadband connection? Because I've I've looked at the the setup, and it's already it's already there. Do I need a router? Oh, okay.","start_word":314,"end_word":388,"sentiment":"neutral","sentiment_score":0.08408966660499573},{"text":"So, basically, in reference with that's great to hear if it's our working router.","start_word":389,"end_word":402,"sentiment":"positive","sentiment_score":0.4298980236053467},{"text":"If it's okay with you, would you mind sending the photo? Okay. In that way, our tech department or tech team can go ahead and validate it just to make sure it's a working router because sometimes it's a modem or I'm not so sure because this is accounts department, and then our Oh, okay. technical team is handling those. But if Okay.","start_word":403,"end_word":465,"sentiment":"neutral","sentiment_score":0.10487362742424013},{"text":"you can send over, that would be much appreciated.","start_word":466,"end_word":474,"sentiment":"positive","sentiment_score":0.3944304287433624},{"text":"Here's the one moment here. Okay? Just bear with me. Yep. Or I should provide you a phone number instead. Is Yeah. it okay Yeah. to Yeah. send the photo through WhatsApp? It it's much easier. But if not, I can Okay. provide Yep. you an Yep. email Yep. as well. Yep. If you can give me the the WhatsApp. WhatsApp number. Yeah. Yeah. So 0403763744. Zero four zero three seven six three 744. And that's tech that's at the technical support. Yeah. This is our tech support assistance. However, just to make it easier to send the router and validate, just send it over, and then I will inform our tech rep to check right away. In that way, they could keep you posted if it's an okay router or no. Just also put in your name there. Okay? Okay. Alright. And then once you set it out, we will start from there. Okay. Alright. Sweet. You can I'll I'll send it after this call. Right? what's that? Sorry? Were you able to send the photo after this call? Are you at home? No. No. I'm actually at work, so that's, yeah, that's a problem. I'll I'll I'll try and get somebody at home to to Uh-huh. Just to take head a over photo. to you and send it. Okay. Yeah. And That's then I'll perfect. send it through. Yeah. Yes.","start_word":475,"end_word":706,"sentiment":"neutral","sentiment_score":0.08434204808596907},{"text":"Correct. Because if it's an a working router, we can definitely have you connected immediately today.","start_word":707,"end_word":722,"sentiment":"positive","sentiment_score":0.43405380845069885},{"text":"Okay. Alright. Alright? Okay.","start_word":723,"end_word":726,"sentiment":"neutral","sentiment_score":0.21811261773109436},{"text":"Alright. Thanks for your Alright. help.","start_word":727,"end_word":732,"sentiment":"positive","sentiment_score":0.4526911675930023},{"text":"I'll get in contact later. Alright.","start_word":733,"end_word":738,"sentiment":"neutral","sentiment_score":0.31608206033706665},{"text":"Sure. Thank you. Talk to you soon. Have a good Alright.","start_word":739,"end_word":749,"sentiment":"positive","sentiment_score":0.4534111591902646},{"text":"one. Bye.","start_word":750,"end_word":751,"sentiment":"neutral","sentiment_score":0.19237929582595825}],"average":{"sentiment":"neutral","sentiment_score":0.14421644515642837}}}}