{"metadata":{"transaction_key":"deprecated","request_id":"01a0374e-79ab-71a0-a21d-6dd320b49e8c","sha256":"9d601f555788b20f0034015fbb185920ad8a51cb63cf57df713ecd7bfec94412","created":"2026-08-25T05:04:47.196Z","duration":1484.064,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2477,"output_tokens":82},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2702,"output_tokens":2708},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2702,"output_tokens":315}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Sorry we got disconnected. Yeah. I did send you a message just now. Mhmm. Yeah. A text message. Is that what you're asking? I'm sorry. Use 4. Okay. And so should have your address as well? Okay. I can see here that you changed your name. Is it Phil Basil Johnny? Okay. Did you receive the new message? Yeah. Just now. How about email? Yeah. Is this the name that you changed? Is this correct? Okay. Hang on. Let me just put you on hold. I'll just check. Hang on. Is it an email or a letter, like, a physical letter? Hard copy? Email as well? Yeah. Mhmm. Yeah. We can add it. Yeah. Mhmm. Okay. Sure. Hang on. Let me just make create the email that you're requesting. Hello, John? Yeah. I just emailed you. Is that why you're asking? So you wanted a PDF? Like a Yeah. But I think you just sign up via our website. Is that correct? Yeah. Because, actually, we're not doing a a letter like that. The our only proof of activation is via website and email, the one that confirm. We can send you the contract. Yeah. Because your it's only esignature. The one the because once you tick the box via ordering Mhmm. We can provide you the contract, then just sign it on your end. Yeah. Because we use that as a general one. Mhmm. Because the proof because our only proof is your order. Once we receive an order from our website, that's the proof that you purchased a plan and you want us to activate the service. Yeah. Mhmm. Yeah. You can download the contract. Yeah. That's the contract only from the portal. Yeah. Because you're we're getting your signature if you click or tick the box from the ordering order processing, there's no signature there asking you a signature. Is that once you, yeah, once you agreed to the terms and condition, that's our proof already. So no new soonest, Yeah. Yeah. May I ask why you're asking for the contract? Sure. We can provide you the we can edit the contract. Actually, enter and code your name there, then just sign it. Once you we'll send it to you, then just sign it personally. We can do that if ever. We can edit your name to the contract. Sorry? Your to the customer portal? The message I just send you just now, that is your credentials to the portal. Let me send it again. Hang on. Did you receive my SMS message just now? How about email? Yeah. The welcome to Airtel email. There you'll see the your login and your password. Sorry. Mhmm. The Hertel contract? You mean with your name? The Ertle contract with your name? You can reply to my email so that I can add her name as well here. Yes. Hello. We added another contract with your name on it. Can you check? Is that is that correct? Is that where you're referring to? On our portal. Yeah. And where did you find the contract that there's no name? Just duplicate. Yeah. PDF. We also updated the name included where we included your wife's name. Okay. Hang on. Let me just check. Yeah. There you go. I just sent it now. We're not mentioning address here. Just the name. Okay. I see. Hang on. Let me just check this. Yeah. We do not provide that one yet. Because all transaction is via online only, and this is the this Mhmm. Begin to provide that one. Yeah. Yeah. Because we do not provide that letter, actually. Is your utility bills don't work? Because is your utility bill how about your utility bills? Because that one has an add address. Mhmm. Yeah. But we do not provide that one. But I can ask her back and see if she can make one. Then I'll get back to you. No. Payment? Is is it a receipt? Yeah. I think you can see that on your customer portal. Have you checked already your customer portal? Yeah. Only the account you sent.","confidence":0.9892578,"words":[{"word":"yes","start":2.6399999,"end":2.8799999,"confidence":0.986084,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.028505129739642143},{"word":"hello","start":2.8799999,"end":3.3799999,"confidence":0.951416,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":-0.02728282660245895},{"word":"sorry","start":3.9199998,"end":4.24,"confidence":0.7631836,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.2989799678325653},{"word":"we","start":4.24,"end":4.3199997,"confidence":0.51708984,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3916883170604706},{"word":"got","start":4.3199997,"end":4.56,"confidence":1.0,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.4769160449504852},{"word":"disconnected","start":4.56,"end":5.06,"confidence":0.9951172,"punctuated_word":"disconnected.","sentiment":"negative","sentiment_score":-0.4882996082305908},{"word":"yeah","start":7.2799997,"end":7.7799997,"confidence":0.8366699,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05568443983793259},{"word":"i","start":8.48,"end":8.72,"confidence":0.97265625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07467188686132431},{"word":"did","start":8.72,"end":8.96,"confidence":0.9980469,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.12143900245428084},{"word":"send","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.060679081827402115},{"word":"you","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05505428463220596},{"word":"a","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.050944916903972626},{"word":"message","start":9.5199995,"end":10.0,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.036555200815200806},{"word":"just","start":10.0,"end":10.24,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05398941785097122},{"word":"now","start":10.24,"end":10.74,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.04857851564884186},{"word":"mhmm","start":13.679999,"end":14.085,"confidence":0.94055176,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0026024291291832924},{"word":"yeah","start":23.445,"end":23.845001,"confidence":0.8317871,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006739947013556957},{"word":"a","start":23.845001,"end":24.085,"confidence":0.9560547,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.005271688103675842},{"word":"text","start":24.085,"end":24.325,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.004073109477758408},{"word":"message","start":24.325,"end":24.825,"confidence":0.98535156,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":0.002732769586145878},{"word":"is","start":24.885,"end":25.045,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.028916262090206143},{"word":"that","start":25.045,"end":25.285,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.021980013698339462},{"word":"what","start":25.285,"end":25.605,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.008858609944581985},{"word":"you're","start":25.605,"end":25.925,"confidence":0.9980469,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.003027117578312754},{"word":"asking","start":25.925,"end":26.425,"confidence":0.9995117,"punctuated_word":"asking?","sentiment":"neutral","sentiment_score":-0.016360748559236526},{"word":"i'm","start":41.495003,"end":41.655003,"confidence":0.8249512,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07547958940267563},{"word":"sorry","start":41.655003,"end":41.975002,"confidence":0.9707031,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.06019299104809761},{"word":"use","start":41.975002,"end":42.295002,"confidence":0.4951172,"punctuated_word":"Use","sentiment":"neutral","sentiment_score":-0.004749700427055359},{"word":"4","start":42.295002,"end":42.795002,"confidence":0.8613281,"punctuated_word":"4.","sentiment":"neutral","sentiment_score":0.025616642087697983},{"word":"okay","start":54.02,"end":54.52,"confidence":0.83862305,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06024760007858277},{"word":"and","start":54.74,"end":55.06,"confidence":0.86035156,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.017813479527831078},{"word":"so","start":55.06,"end":55.56,"confidence":0.7553711,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.03165946155786514},{"word":"should","start":56.5,"end":56.82,"confidence":0.8183594,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.05447249487042427},{"word":"have","start":56.82,"end":57.06,"confidence":0.9951172,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04182158783078194},{"word":"your","start":57.06,"end":57.300003,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.021864861249923703},{"word":"address","start":57.300003,"end":57.7,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.017785536125302315},{"word":"as","start":57.7,"end":57.940002,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.05359094589948654},{"word":"well","start":57.940002,"end":58.440002,"confidence":0.9206543,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":0.049023933708667755},{"word":"okay","start":63.06,"end":63.56,"confidence":0.9519043,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06638887524604797},{"word":"i","start":63.825,"end":63.985,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.060974910855293274},{"word":"can","start":63.985,"end":64.225,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07060021162033081},{"word":"see","start":64.225,"end":64.465,"confidence":0.9970703,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.07015302032232285},{"word":"here","start":64.465,"end":64.625,"confidence":0.9453125,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.06463304907083511},{"word":"that","start":64.625,"end":64.865,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06143980473279953},{"word":"you","start":64.865,"end":65.104996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.035273704677820206},{"word":"changed","start":65.104996,"end":65.505,"confidence":0.93603516,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":0.046515680849552155},{"word":"your","start":65.505,"end":65.744995,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.015814509242773056},{"word":"name","start":65.744995,"end":66.244995,"confidence":0.9980469,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":0.01907564513385296},{"word":"is","start":66.625,"end":66.784996,"confidence":0.72802734,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03370993584394455},{"word":"it","start":66.784996,"end":67.025,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.022402971982955933},{"word":"phil","start":67.025,"end":67.424995,"confidence":0.76660156,"punctuated_word":"Phil","sentiment":"neutral","sentiment_score":0.03215578570961952},{"word":"basil","start":67.424995,"end":67.825,"confidence":0.85498047,"punctuated_word":"Basil","sentiment":"neutral","sentiment_score":0.019094355404376984},{"word":"johnny","start":67.825,"end":68.325,"confidence":0.8845215,"punctuated_word":"Johnny?","sentiment":"neutral","sentiment_score":0.006527308374643326},{"word":"okay","start":84.119995,"end":84.619995,"confidence":0.86743164,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.016849089413881302},{"word":"did","start":87.479996,"end":87.72,"confidence":0.8613281,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.009813152253627775},{"word":"you","start":87.72,"end":87.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.008697424083948135},{"word":"receive","start":87.88,"end":88.28,"confidence":0.99609375,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.021584540605545044},{"word":"the","start":88.28,"end":88.759995,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007129751145839691},{"word":"new","start":88.759995,"end":89.0,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.01938898488879204},{"word":"message","start":89.0,"end":89.5,"confidence":0.99902344,"punctuated_word":"message?","sentiment":"neutral","sentiment_score":-0.024777349084615707},{"word":"yeah","start":92.725,"end":93.045,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.047428011894226074},{"word":"just","start":93.045,"end":93.365,"confidence":0.9892578,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.06795919686555862},{"word":"now","start":93.365,"end":93.865,"confidence":0.98217773,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.0618928000330925},{"word":"how","start":96.485,"end":96.645,"confidence":0.96533203,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.06524382531642914},{"word":"about","start":96.645,"end":97.145,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.05989410728216171},{"word":"email","start":98.005,"end":98.505,"confidence":0.8762207,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":-0.06093139201402664},{"word":"yeah","start":103.845,"end":104.28,"confidence":0.92163086,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13561095297336578},{"word":"is","start":118.784996,"end":119.024994,"confidence":0.9165039,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.1138729676604271},{"word":"this","start":119.024994,"end":119.34499,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07841759920120239},{"word":"the","start":119.34499,"end":119.66499,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10437405854463576},{"word":"name","start":119.66499,"end":120.145,"confidence":0.9980469,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.19430160522460935},{"word":"that","start":120.145,"end":120.465,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08969468623399734},{"word":"you","start":120.465,"end":120.965,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10162273794412612},{"word":"changed","start":121.66499,"end":122.16499,"confidence":0.951416,"punctuated_word":"changed?","sentiment":"neutral","sentiment_score":-0.11133544147014618},{"word":"is","start":122.945,"end":123.185,"confidence":0.96240234,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.06980954855680466},{"word":"this","start":123.185,"end":123.424995,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04792565479874611},{"word":"correct","start":123.424995,"end":123.924995,"confidence":0.99902344,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":-0.08927768468856812},{"word":"okay","start":146.24501,"end":146.565,"confidence":0.8964844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03875641152262688},{"word":"hang","start":146.565,"end":146.725,"confidence":0.9980469,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.023053821176290512},{"word":"on","start":146.725,"end":146.88501,"confidence":0.99853516,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.01301419548690319},{"word":"let","start":146.88501,"end":147.045,"confidence":0.9873047,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.016378961503505707},{"word":"me","start":147.045,"end":147.205,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.038361385464668274},{"word":"just","start":147.205,"end":147.445,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.043332796543836594},{"word":"put","start":147.445,"end":147.685,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.06150782108306885},{"word":"you","start":147.685,"end":147.845,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06926356256008148},{"word":"on","start":147.845,"end":148.085,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0571330152451992},{"word":"hold","start":148.085,"end":148.585,"confidence":0.97753906,"punctuated_word":"hold.","sentiment":"neutral","sentiment_score":-0.04031988978385925},{"word":"i'll","start":150.725,"end":150.88501,"confidence":0.6590576,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0015328265726566317},{"word":"just","start":150.88501,"end":151.125,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.008391443639993668},{"word":"check","start":151.125,"end":151.445,"confidence":0.9765625,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.002253318205475807},{"word":"hang","start":151.445,"end":151.685,"confidence":0.97802734,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.027896763756871223},{"word":"on","start":151.685,"end":152.185,"confidence":0.986084,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.019524475559592247},{"word":"is","start":160.16,"end":160.40001,"confidence":0.9316406,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.030436761677265167},{"word":"it","start":160.40001,"end":160.56,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.01352650299668312},{"word":"an","start":160.56,"end":161.06,"confidence":0.9970703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.030666260048747063},{"word":"email","start":161.20001,"end":161.68001,"confidence":0.9980469,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.027305059134960175},{"word":"or","start":161.68001,"end":162.0,"confidence":0.9921875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05446877330541611},{"word":"a","start":162.0,"end":162.24,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.039294205605983734},{"word":"letter","start":162.24,"end":162.72,"confidence":0.76831055,"punctuated_word":"letter,","sentiment":"neutral","sentiment_score":-0.05401011556386947},{"word":"like","start":162.72,"end":163.04001,"confidence":0.7861328,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.05472667887806893},{"word":"a","start":163.04001,"end":163.20001,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0453658401966095},{"word":"physical","start":163.20001,"end":163.6,"confidence":1.0,"punctuated_word":"physical","sentiment":"neutral","sentiment_score":-0.06008000671863556},{"word":"letter","start":163.6,"end":164.1,"confidence":0.795166,"punctuated_word":"letter?","sentiment":"neutral","sentiment_score":-0.05471014976501465},{"word":"hard","start":164.32,"end":164.56,"confidence":0.9716797,"punctuated_word":"Hard","sentiment":"neutral","sentiment_score":-0.08326038718223572},{"word":"copy","start":164.56,"end":165.06,"confidence":0.9038086,"punctuated_word":"copy?","sentiment":"neutral","sentiment_score":-0.06943896412849426},{"word":"email","start":170.72,"end":171.20001,"confidence":0.92822266,"punctuated_word":"Email","sentiment":"neutral","sentiment_score":0.0815671905875206},{"word":"as","start":171.20001,"end":171.36,"confidence":0.9892578,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10707400739192964},{"word":"well","start":171.36,"end":171.86,"confidence":0.8977051,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":0.10290967673063278},{"word":"yeah","start":173.215,"end":173.715,"confidence":0.9914551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04592178016901016},{"word":"mhmm","start":174.495,"end":174.995,"confidence":0.8857422,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.009751561097800732},{"word":"yeah","start":181.535,"end":181.855,"confidence":0.9838867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13622726500034332},{"word":"we","start":181.855,"end":182.095,"confidence":0.99316406,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.2016276866197586},{"word":"can","start":182.095,"end":182.255,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1806215941905975},{"word":"add","start":182.255,"end":182.495,"confidence":0.9716797,"punctuated_word":"add","sentiment":"neutral","sentiment_score":0.1403082311153412},{"word":"it","start":182.495,"end":182.995,"confidence":0.95043945,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.13935939967632294},{"word":"yeah","start":184.655,"end":185.155,"confidence":0.95654297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06417899578809738},{"word":"mhmm","start":186.895,"end":187.215,"confidence":0.9968262,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.029073448851704597},{"word":"okay","start":187.215,"end":187.68,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06348571181297302},{"word":"sure","start":192.64,"end":193.04,"confidence":0.9848633,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.1639041304588318},{"word":"hang","start":193.04,"end":193.28,"confidence":0.9277344,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.12237724661827087},{"word":"on","start":193.28,"end":193.43999,"confidence":0.99853516,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.145558699965477},{"word":"let","start":193.43999,"end":193.59999,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.1644389033317566},{"word":"me","start":193.59999,"end":193.68,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.1711837649345398},{"word":"just","start":193.68,"end":194.18,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1877974271774292},{"word":"make","start":194.4,"end":194.64,"confidence":0.77685547,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.15760277211666107},{"word":"create","start":194.87999,"end":195.2,"confidence":1.0,"punctuated_word":"create","sentiment":"neutral","sentiment_score":0.16108524799346924},{"word":"the","start":195.2,"end":195.59999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19448812305927277},{"word":"email","start":195.59999,"end":196.09999,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.13293373584747314},{"word":"that","start":196.48,"end":196.64,"confidence":0.95703125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1493779718875885},{"word":"you're","start":196.64,"end":196.87999,"confidence":0.99316406,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.13734155893325806},{"word":"requesting","start":196.87999,"end":197.37999,"confidence":0.98706055,"punctuated_word":"requesting.","sentiment":"neutral","sentiment_score":0.12439337372779846},{"word":"hello","start":416.19,"end":416.66998,"confidence":0.80859375,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.06470601260662079},{"word":"john","start":416.66998,"end":417.16998,"confidence":0.9675293,"punctuated_word":"John?","sentiment":"neutral","sentiment_score":0.05704452842473984},{"word":"yeah","start":419.15,"end":419.38998,"confidence":0.97875977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09027619659900664},{"word":"i","start":419.38998,"end":419.47,"confidence":0.84716797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06285056471824646},{"word":"just","start":419.47,"end":419.78998,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.098768949508667},{"word":"emailed","start":419.78998,"end":420.28998,"confidence":0.9980469,"punctuated_word":"emailed","sentiment":"neutral","sentiment_score":0.09332474321126938},{"word":"you","start":420.50998,"end":421.00998,"confidence":0.94311523,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.08543871343135834},{"word":"is","start":421.07,"end":421.22998,"confidence":0.6459961,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03375672921538353},{"word":"that","start":421.22998,"end":421.38998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04903949052095413},{"word":"why","start":421.38998,"end":421.55,"confidence":0.5102539,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.004263769835233688},{"word":"you're","start":421.55,"end":421.78998,"confidence":0.99853516,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.027391334995627403},{"word":"asking","start":421.78998,"end":422.28998,"confidence":1.0,"punctuated_word":"asking?","sentiment":"neutral","sentiment_score":0.014256469905376434},{"word":"so","start":456.73502,"end":456.975,"confidence":0.6196289,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01891971379518509},{"word":"you","start":456.975,"end":457.055,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.020556746050715446},{"word":"wanted","start":457.055,"end":457.555,"confidence":0.98095703,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.005441941320896149},{"word":"a","start":458.17502,"end":458.335,"confidence":0.57910156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.003853294998407364},{"word":"pdf","start":458.335,"end":458.835,"confidence":0.9523926,"punctuated_word":"PDF?","sentiment":"neutral","sentiment_score":0.01513155922293663},{"word":"like","start":461.055,"end":461.375,"confidence":0.23059082,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":0.025744568556547165},{"word":"a","start":461.375,"end":461.625,"confidence":0.60839844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0658174604177475},{"word":"yeah","start":472.33002,"end":472.73,"confidence":0.9875488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03095524944365025},{"word":"but","start":472.73,"end":473.23,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.021761957556009293},{"word":"i","start":473.45,"end":473.69,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02920468896627426},{"word":"think","start":473.69,"end":474.09003,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.045248594135046005},{"word":"you","start":474.09003,"end":474.57,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04818360507488251},{"word":"just","start":474.57,"end":474.97,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05592808127403259},{"word":"sign","start":474.97,"end":475.29,"confidence":0.5151367,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.025982998311519623},{"word":"up","start":475.29,"end":475.45,"confidence":0.99609375,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.06276858597993851},{"word":"via","start":475.45,"end":475.69,"confidence":0.8935547,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.04210972040891647},{"word":"our","start":475.69,"end":475.77002,"confidence":0.54003906,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.060011669993400574},{"word":"website","start":475.77002,"end":476.27002,"confidence":0.9880371,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.05902062729001045},{"word":"is","start":476.41,"end":476.57,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0791514664888382},{"word":"that","start":476.57,"end":476.73,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08856892585754395},{"word":"correct","start":476.73,"end":477.23,"confidence":0.9995117,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":0.03693922981619835},{"word":"yeah","start":494.22498,"end":494.72498,"confidence":0.9370117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10910002887248992},{"word":"because","start":494.785,"end":495.285,"confidence":0.86206055,"punctuated_word":"Because,","sentiment":"neutral","sentiment_score":-0.1291201412677765},{"word":"actually","start":495.585,"end":496.065,"confidence":0.8112793,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.14856857061386108},{"word":"we're","start":496.065,"end":496.305,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.19758734107017517},{"word":"not","start":496.305,"end":496.805,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.24599966406822205},{"word":"doing","start":497.89,"end":498.39,"confidence":0.99902344,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.2514163851737976},{"word":"a","start":498.93002,"end":499.01,"confidence":0.97509766,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.232832133769989},{"word":"a","start":499.01,"end":499.09,"confidence":0.5786133,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.25181180238723755},{"word":"letter","start":499.09,"end":499.49002,"confidence":0.9970703,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":-0.23724126815795896},{"word":"like","start":499.49002,"end":499.73,"confidence":0.9921875,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.26991671323776245},{"word":"that","start":499.73,"end":500.23,"confidence":0.9941406,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.21741394698619845},{"word":"the","start":501.17,"end":501.67,"confidence":0.9760742,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.1799001693725586},{"word":"our","start":502.69,"end":503.01,"confidence":0.97314453,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.18198443949222565},{"word":"only","start":503.01,"end":503.41,"confidence":0.99316406,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.21243388950824735},{"word":"proof","start":503.41,"end":503.91,"confidence":0.99609375,"punctuated_word":"proof","sentiment":"neutral","sentiment_score":-0.14579202234745026},{"word":"of","start":503.97,"end":504.37003,"confidence":0.9863281,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1040601208806038},{"word":"activation","start":504.37003,"end":504.87003,"confidence":0.59765625,"punctuated_word":"activation","sentiment":"neutral","sentiment_score":-0.05006123334169388},{"word":"is","start":505.09,"end":505.49002,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.13703502714633942},{"word":"via","start":505.49002,"end":505.89,"confidence":0.9941406,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.06281755864620209},{"word":"website","start":505.89,"end":506.39,"confidence":0.9838867,"punctuated_word":"website","sentiment":"neutral","sentiment_score":-0.08488762378692627},{"word":"and","start":506.61002,"end":506.85,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10241438448429108},{"word":"email","start":506.85,"end":507.35,"confidence":0.78466797,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.07867143303155899},{"word":"the","start":509.25,"end":509.49002,"confidence":0.90771484,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09950968623161316},{"word":"one","start":509.49002,"end":509.73,"confidence":0.94140625,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0918138027191162},{"word":"that","start":509.73,"end":510.23,"confidence":0.96875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08446954190731049},{"word":"confirm","start":515.345,"end":515.845,"confidence":0.7619629,"punctuated_word":"confirm.","sentiment":"neutral","sentiment_score":-0.06253130733966827},{"word":"we","start":517.345,"end":517.505,"confidence":0.5185547,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.2271428555250168},{"word":"can","start":517.505,"end":517.745,"confidence":0.9716797,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.2804264724254608},{"word":"send","start":517.745,"end":517.985,"confidence":0.9951172,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.30390074849128723},{"word":"you","start":517.985,"end":518.145,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.30102604627609253},{"word":"the","start":518.145,"end":518.385,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2875777781009674},{"word":"contract","start":518.385,"end":518.885,"confidence":0.96606445,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":-0.24816904962062836},{"word":"yeah","start":525.45996,"end":525.7,"confidence":0.7636719,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.22527191042900083},{"word":"because","start":525.7,"end":526.2,"confidence":0.9838867,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.30936482548713684},{"word":"your","start":529.22,"end":529.3,"confidence":0.83984375,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.35087916254997253},{"word":"it's","start":529.45996,"end":529.95996,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.27886903285980225},{"word":"only","start":530.1,"end":530.58,"confidence":0.99902344,"punctuated_word":"only","sentiment":"negative","sentiment_score":-0.3491867482662201},{"word":"esignature","start":530.58,"end":531.08,"confidence":0.92858887,"punctuated_word":"esignature.","sentiment":"neutral","sentiment_score":-0.2855091094970703},{"word":"the","start":533.45996,"end":533.77997,"confidence":0.9614258,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.017548922449350357},{"word":"one","start":533.77997,"end":534.1,"confidence":0.6953125,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.024547018110752106},{"word":"the","start":534.18,"end":534.68,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020621534436941147},{"word":"because","start":541.95496,"end":542.435,"confidence":0.8691406,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.018444325774908062},{"word":"once","start":542.435,"end":542.675,"confidence":0.99121094,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.007003668695688248},{"word":"you","start":542.675,"end":542.995,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00197804719209671},{"word":"tick","start":542.995,"end":543.235,"confidence":0.97509766,"punctuated_word":"tick","sentiment":"neutral","sentiment_score":-0.0031594932079315186},{"word":"the","start":543.235,"end":543.39496,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0005755499005317688},{"word":"box","start":543.39496,"end":543.89496,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.003192644566297531},{"word":"via","start":544.515,"end":544.995,"confidence":0.50341797,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.003461100161075592},{"word":"ordering","start":544.995,"end":545.475,"confidence":0.9716797,"punctuated_word":"ordering","sentiment":"neutral","sentiment_score":-0.019749857485294346},{"word":"mhmm","start":552.36,"end":552.86,"confidence":0.9812012,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0010453695431351662},{"word":"we","start":556.36,"end":556.6,"confidence":0.7128906,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.026819977909326553},{"word":"can","start":556.6,"end":557.1,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0396086610853672},{"word":"provide","start":557.16,"end":557.64,"confidence":0.91015625,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.028928380459547043},{"word":"you","start":557.64,"end":557.88,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03053157404065132},{"word":"the","start":557.88,"end":558.04,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03389628604054451},{"word":"contract","start":558.04,"end":558.54,"confidence":0.7531738,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.04257909953594208},{"word":"then","start":559.72,"end":560.22,"confidence":0.98291016,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0248737633228302},{"word":"just","start":560.44,"end":560.94,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02358818426728249},{"word":"sign","start":561.0,"end":561.32,"confidence":0.83935547,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.001174692064523697},{"word":"it","start":561.32,"end":561.48,"confidence":0.9716797,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.017237897962331772},{"word":"on","start":561.48,"end":561.64,"confidence":0.68066406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.015421206131577492},{"word":"your","start":561.64,"end":561.8,"confidence":0.73095703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013675758615136148},{"word":"end","start":561.8,"end":562.3,"confidence":0.9807129,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.01935403048992157},{"word":"yeah","start":569.235,"end":569.63495,"confidence":0.875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.031812168657779694},{"word":"because","start":569.63495,"end":570.035,"confidence":0.98828125,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.038883306086063385},{"word":"we","start":570.035,"end":570.51495,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.021766122430562973},{"word":"use","start":570.51495,"end":570.83496,"confidence":0.94970703,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.02951216511428356},{"word":"that","start":570.83496,"end":571.15497,"confidence":0.9453125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01873358152806759},{"word":"as","start":571.15497,"end":571.315,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.03808800131082535},{"word":"a","start":571.315,"end":571.475,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03304976597428322},{"word":"general","start":571.475,"end":571.975,"confidence":0.9199219,"punctuated_word":"general","sentiment":"neutral","sentiment_score":-0.04982218146324158},{"word":"one","start":572.035,"end":572.535,"confidence":0.9951172,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.039319440722465515},{"word":"mhmm","start":578.19495,"end":578.69495,"confidence":0.9914551,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.06520577520132065},{"word":"because","start":579.555,"end":580.035,"confidence":0.98095703,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.0643836036324501},{"word":"the","start":580.035,"end":580.27496,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06806352734565735},{"word":"proof","start":580.27496,"end":580.77,"confidence":0.96875,"punctuated_word":"proof","sentiment":"neutral","sentiment_score":-0.08237390220165253},{"word":"because","start":594.26495,"end":594.76495,"confidence":0.50634766,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.06593106687068939},{"word":"our","start":594.90497,"end":595.14496,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.07235868275165558},{"word":"only","start":595.14496,"end":595.625,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.08049620687961578},{"word":"proof","start":595.625,"end":596.02496,"confidence":1.0,"punctuated_word":"proof","sentiment":"neutral","sentiment_score":-0.08594658970832825},{"word":"is","start":596.02496,"end":596.52496,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0776306688785553},{"word":"your","start":597.065,"end":597.565,"confidence":0.9892578,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06915729492902756},{"word":"order","start":599.625,"end":600.02496,"confidence":0.86987305,"punctuated_word":"order.","sentiment":"neutral","sentiment_score":-0.07093016803264618},{"word":"once","start":600.02496,"end":600.345,"confidence":0.99902344,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":-0.08338406682014465},{"word":"we","start":600.345,"end":600.58496,"confidence":0.91748047,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.05506669357419014},{"word":"receive","start":600.58496,"end":600.985,"confidence":0.97314453,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.06707899272441864},{"word":"an","start":600.985,"end":601.14496,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.05199786275625229},{"word":"order","start":601.14496,"end":601.545,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.05160140618681908},{"word":"from","start":601.545,"end":601.785,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.073676697909832},{"word":"our","start":601.785,"end":602.02496,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.07928942143917084},{"word":"website","start":602.02496,"end":602.52496,"confidence":0.98999023,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":-0.04538063704967499},{"word":"that's","start":603.225,"end":603.545,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.04439578950405121},{"word":"the","start":603.545,"end":603.785,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06507833302021027},{"word":"proof","start":603.785,"end":604.105,"confidence":1.0,"punctuated_word":"proof","sentiment":"neutral","sentiment_score":-0.03830312564969063},{"word":"that","start":604.105,"end":604.605,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01169775053858757},{"word":"you","start":604.745,"end":604.82495,"confidence":0.9716797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03010924905538559},{"word":"purchased","start":604.82495,"end":605.32495,"confidence":0.9375,"punctuated_word":"purchased","sentiment":"neutral","sentiment_score":-0.018253199756145477},{"word":"a","start":605.625,"end":605.865,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.043022532016038895},{"word":"plan","start":605.865,"end":606.365,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.005076088011264801},{"word":"and","start":607.305,"end":607.46497,"confidence":0.65283203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04210539907217026},{"word":"you","start":607.46497,"end":607.625,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09384645521640778},{"word":"want","start":607.625,"end":607.865,"confidence":0.9951172,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.07425534725189209},{"word":"us","start":607.865,"end":608.02496,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.08503684401512146},{"word":"to","start":608.02496,"end":608.26495,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09512791037559508},{"word":"activate","start":608.26495,"end":608.745,"confidence":1.0,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":-0.01300434023141861},{"word":"the","start":608.745,"end":608.985,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18238317966461184},{"word":"service","start":608.985,"end":609.485,"confidence":0.9807129,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.11673673987388612},{"word":"yeah","start":609.54,"end":610.04,"confidence":0.74072266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.13791239261627197},{"word":"mhmm","start":611.45996,"end":611.95996,"confidence":0.9741211,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.32986316084861755},{"word":"yeah","start":624.98,"end":625.335,"confidence":0.9291992,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.016215316951274872},{"word":"you","start":625.655,"end":625.815,"confidence":0.9580078,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.001682531088590622},{"word":"can","start":625.815,"end":626.055,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.006163284182548523},{"word":"download","start":626.055,"end":626.555,"confidence":1.0,"punctuated_word":"download","sentiment":"neutral","sentiment_score":-0.017081234604120255},{"word":"the","start":626.61505,"end":627.11505,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008135337382555008},{"word":"contract","start":627.655,"end":628.155,"confidence":0.9589844,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.007474557496607304},{"word":"yeah","start":628.53503,"end":629.015,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0021236147731542587},{"word":"that's","start":629.015,"end":629.495,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.009668456390500069},{"word":"the","start":629.495,"end":629.995,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.018686290830373764},{"word":"contract","start":630.135,"end":630.635,"confidence":0.99609375,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.010798264294862747},{"word":"only","start":630.695,"end":631.195,"confidence":0.9970703,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.048245348036289215},{"word":"from","start":632.61505,"end":633.015,"confidence":0.9760742,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.044579993933439255},{"word":"the","start":633.015,"end":633.335,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03695083037018776},{"word":"portal","start":633.335,"end":633.835,"confidence":0.9951172,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":-0.017659764736890793},{"word":"yeah","start":642.55,"end":642.87,"confidence":0.75927734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03711649030447006},{"word":"because","start":642.87,"end":643.26996,"confidence":0.99316406,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.08190495520830154},{"word":"you're","start":643.26996,"end":643.76996,"confidence":0.954834,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.07047893106937408},{"word":"we're","start":645.19,"end":645.43,"confidence":0.9970703,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.0643862634897232},{"word":"getting","start":645.43,"end":645.75,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.08194200694561005},{"word":"your","start":645.75,"end":646.06995,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07884641736745834},{"word":"signature","start":646.06995,"end":646.56995,"confidence":1.0,"punctuated_word":"signature","sentiment":"neutral","sentiment_score":-0.10098439455032349},{"word":"if","start":647.26996,"end":647.58997,"confidence":0.47583008,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05175360292196274},{"word":"you","start":647.58997,"end":647.82996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07541029155254364},{"word":"click","start":647.82996,"end":648.32996,"confidence":0.9980469,"punctuated_word":"click","sentiment":"neutral","sentiment_score":-0.010134860873222353},{"word":"or","start":648.47,"end":648.87,"confidence":0.99121094,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08904282748699188},{"word":"tick","start":648.87,"end":649.11,"confidence":0.9863281,"punctuated_word":"tick","sentiment":"neutral","sentiment_score":-0.07538636773824692},{"word":"the","start":649.11,"end":649.35,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09119096398353577},{"word":"box","start":649.35,"end":649.82996,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.06256207823753357},{"word":"from","start":649.82996,"end":650.23,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.09498140215873718},{"word":"the","start":650.23,"end":650.63,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09712489694356918},{"word":"ordering","start":650.63,"end":651.13,"confidence":0.9970703,"punctuated_word":"ordering","sentiment":"neutral","sentiment_score":-0.09401757270097733},{"word":"order","start":651.765,"end":652.005,"confidence":0.9658203,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.13091035187244415},{"word":"processing","start":652.005,"end":652.505,"confidence":0.88500977,"punctuated_word":"processing,","sentiment":"neutral","sentiment_score":-0.1325807124376297},{"word":"there's","start":653.685,"end":654.005,"confidence":0.9970703,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.1905447542667389},{"word":"no","start":654.005,"end":654.505,"confidence":0.94384766,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.18405157327651975},{"word":"signature","start":654.72504,"end":655.22504,"confidence":0.90478516,"punctuated_word":"signature","sentiment":"neutral","sentiment_score":-0.22494404017925265},{"word":"there","start":655.28503,"end":655.765,"confidence":0.9951172,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.22121883928775787},{"word":"asking","start":655.765,"end":656.16504,"confidence":0.5878906,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.18752385675907135},{"word":"you","start":656.16504,"end":656.325,"confidence":0.88720703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20089811086654663},{"word":"a","start":656.325,"end":656.405,"confidence":0.85058594,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1688915491104126},{"word":"signature","start":656.405,"end":656.905,"confidence":0.9650879,"punctuated_word":"signature.","sentiment":"neutral","sentiment_score":-0.1470700204372406},{"word":"is","start":658.085,"end":658.325,"confidence":0.88427734,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.05556128919124603},{"word":"that","start":658.325,"end":658.825,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05808457359671593},{"word":"once","start":659.04504,"end":659.36505,"confidence":0.6220703,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.06649087369441986},{"word":"you","start":659.36505,"end":659.86505,"confidence":0.76660156,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.06804470717906952},{"word":"yeah","start":661.36505,"end":661.685,"confidence":0.8967285,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.15380485355854034},{"word":"once","start":661.685,"end":662.005,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.18192294239997864},{"word":"you","start":662.005,"end":662.245,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1809989959001541},{"word":"agreed","start":662.245,"end":662.745,"confidence":0.9892578,"punctuated_word":"agreed","sentiment":"neutral","sentiment_score":-0.10724908113479614},{"word":"to","start":664.405,"end":664.645,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.128914475440979},{"word":"the","start":664.645,"end":664.80505,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09220927953720091},{"word":"terms","start":664.80505,"end":665.205,"confidence":0.99902344,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":-0.05513377487659454},{"word":"and","start":665.205,"end":665.36505,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12845014035701752},{"word":"condition","start":665.36505,"end":665.86505,"confidence":0.89282227,"punctuated_word":"condition,","sentiment":"neutral","sentiment_score":-0.13520437479019165},{"word":"that's","start":666.965,"end":667.32,"confidence":0.98583984,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.1756250113248825},{"word":"our","start":667.8,"end":668.04,"confidence":0.8364258,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.18277671933174133},{"word":"proof","start":668.04,"end":668.36,"confidence":0.9863281,"punctuated_word":"proof","sentiment":"neutral","sentiment_score":-0.2129833698272705},{"word":"already","start":668.36,"end":668.86,"confidence":0.96533203,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":-0.1675967574119568},{"word":"so","start":678.60004,"end":679.0,"confidence":0.75927734,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.5286209583282471},{"word":"no","start":679.0,"end":679.32,"confidence":0.890625,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.7075112462043762},{"word":"new","start":679.32,"end":679.48,"confidence":0.5917969,"punctuated_word":"new","sentiment":"negative","sentiment_score":-0.709357738494873},{"word":"soonest","start":679.48,"end":679.935,"confidence":0.5332845,"punctuated_word":"soonest,","sentiment":"negative","sentiment_score":-0.6832973957061768},{"word":"yeah","start":685.855,"end":686.355,"confidence":0.86621094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1161997765302658},{"word":"yeah","start":688.495,"end":688.995,"confidence":0.9433594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011396667920053003},{"word":"may","start":689.215,"end":689.375,"confidence":0.9277344,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.009367857128381727},{"word":"i","start":689.375,"end":689.535,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.018328219652175903},{"word":"ask","start":689.535,"end":689.775,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.029928192496299744},{"word":"why","start":689.775,"end":689.935,"confidence":0.77978516,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.04006161913275719},{"word":"you're","start":689.935,"end":690.255,"confidence":0.96313477,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.015411837957799436},{"word":"asking","start":690.255,"end":690.65497,"confidence":0.99902344,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.02092886157333851},{"word":"for","start":690.65497,"end":690.815,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0401158481836319},{"word":"the","start":690.815,"end":690.975,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05275629460811615},{"word":"contract","start":690.975,"end":691.475,"confidence":0.99560547,"punctuated_word":"contract?","sentiment":"neutral","sentiment_score":-0.03112933039665222},{"word":"sure","start":694.32,"end":694.82,"confidence":0.64990234,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.03883232921361923},{"word":"we","start":698.32,"end":698.4,"confidence":0.9614258,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.2019493728876114},{"word":"can","start":698.4,"end":698.64,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2620743215084076},{"word":"provide","start":698.64,"end":699.12,"confidence":0.99902344,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.25072744488716125},{"word":"you","start":699.12,"end":699.28,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2930659353733063},{"word":"the","start":699.28,"end":699.76,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.28901419043540955},{"word":"we","start":700.24005,"end":700.4,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2524780035018921},{"word":"can","start":700.4,"end":700.64,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3392576277256012},{"word":"edit","start":700.64,"end":700.96,"confidence":1.0,"punctuated_word":"edit","sentiment":"neutral","sentiment_score":0.21674254536628723},{"word":"the","start":700.96,"end":701.2,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15534397959709167},{"word":"contract","start":701.2,"end":701.7,"confidence":0.9470215,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.13665466010570526},{"word":"actually","start":702.64,"end":703.14,"confidence":0.9875488,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.15915760397911072},{"word":"enter","start":704.56,"end":705.06,"confidence":0.984375,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.11366231739521028},{"word":"and","start":705.12,"end":705.36005,"confidence":0.87353516,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12468253076076508},{"word":"code","start":705.36005,"end":705.68005,"confidence":0.9135742,"punctuated_word":"code","sentiment":"neutral","sentiment_score":0.11998946219682692},{"word":"your","start":705.68005,"end":705.92004,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1265348196029663},{"word":"name","start":705.92004,"end":706.24005,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.09322553128004074},{"word":"there","start":706.24005,"end":706.56,"confidence":0.81396484,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.15231579542160034},{"word":"then","start":706.56,"end":707.06,"confidence":0.77685547,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10438863933086397},{"word":"just","start":707.12,"end":707.505,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11799895018339156},{"word":"sign","start":707.745,"end":707.905,"confidence":1.0,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.10143961757421494},{"word":"it","start":707.905,"end":708.405,"confidence":0.79418945,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1359247863292694},{"word":"once","start":708.465,"end":708.78503,"confidence":1.0,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.1756405532360077},{"word":"you","start":708.78503,"end":709.28503,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16029812395572662},{"word":"we'll","start":710.145,"end":710.385,"confidence":0.9567871,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.19035737216472623},{"word":"send","start":710.385,"end":710.545,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.14902539551258087},{"word":"it","start":710.545,"end":710.705,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.18272516131401065},{"word":"to","start":710.705,"end":710.865,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1862729638814926},{"word":"you","start":710.865,"end":711.025,"confidence":0.89208984,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.15841498970985413},{"word":"then","start":711.025,"end":711.34503,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.11090587079524994},{"word":"just","start":711.34503,"end":711.505,"confidence":0.98828125,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.14862927794456482},{"word":"sign","start":711.505,"end":711.745,"confidence":0.99902344,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.09776586294174194},{"word":"it","start":711.745,"end":711.985,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.17611519992351532},{"word":"personally","start":711.985,"end":712.485,"confidence":0.97509766,"punctuated_word":"personally.","sentiment":"neutral","sentiment_score":0.1533827781677246},{"word":"we","start":712.945,"end":713.105,"confidence":0.8276367,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.2089962363243103},{"word":"can","start":713.105,"end":713.265,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.247058168053627},{"word":"do","start":713.265,"end":713.505,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.24191778898239136},{"word":"that","start":713.505,"end":713.745,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.23413395881652832},{"word":"if","start":713.745,"end":713.985,"confidence":0.90234375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.24751225113868713},{"word":"ever","start":713.985,"end":714.485,"confidence":0.97631836,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":0.19902431964874268},{"word":"we","start":720.225,"end":720.385,"confidence":0.9970703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.21516475081443787},{"word":"can","start":720.385,"end":720.625,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.21123060584068296},{"word":"edit","start":720.625,"end":720.945,"confidence":0.9863281,"punctuated_word":"edit","sentiment":"neutral","sentiment_score":0.1355610489845276},{"word":"your","start":720.945,"end":721.185,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1606331765651703},{"word":"name","start":721.185,"end":721.425,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.1420796364545822},{"word":"to","start":721.425,"end":721.665,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21172253787517548},{"word":"the","start":721.665,"end":721.825,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17070958018302915},{"word":"contract","start":721.825,"end":722.325,"confidence":0.9875488,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.1573625206947327},{"word":"sorry","start":737.28503,"end":737.78503,"confidence":0.9382324,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.0745050460100174},{"word":"your","start":742.965,"end":743.125,"confidence":0.890625,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.01657164841890335},{"word":"to","start":743.445,"end":743.765,"confidence":0.8339844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00774923712015152},{"word":"the","start":743.765,"end":744.245,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00382363423705101},{"word":"customer","start":744.245,"end":744.745,"confidence":0.99902344,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.001597672700881958},{"word":"portal","start":744.805,"end":745.305,"confidence":0.9680176,"punctuated_word":"portal?","sentiment":"neutral","sentiment_score":-0.01243380643427372},{"word":"the","start":751.2,"end":751.36005,"confidence":0.96777344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.05535849183797836},{"word":"message","start":751.36005,"end":751.84,"confidence":0.9970703,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.05739908292889595},{"word":"i","start":751.84,"end":752.0,"confidence":0.9667969,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.060654010623693466},{"word":"just","start":752.0,"end":752.24005,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05570679157972336},{"word":"send","start":752.24005,"end":752.48004,"confidence":0.8017578,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.05931534245610237},{"word":"you","start":752.48004,"end":752.80005,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05036576837301254},{"word":"just","start":752.80005,"end":753.04004,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04828890413045883},{"word":"now","start":753.04004,"end":753.44,"confidence":0.96875,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.06081930920481682},{"word":"that","start":753.44,"end":753.60004,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.055252984166145325},{"word":"is","start":753.60004,"end":753.84,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06345908343791962},{"word":"your","start":753.84,"end":754.24005,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06285560876131058},{"word":"credentials","start":754.24005,"end":754.74005,"confidence":0.99902344,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.05329510569572449},{"word":"to","start":755.92004,"end":756.16003,"confidence":0.9428711,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05584985390305519},{"word":"the","start":756.16003,"end":756.32,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.39279305934906006},{"word":"portal","start":756.32,"end":756.82,"confidence":0.9772949,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":-0.32114601135253906},{"word":"let","start":771.295,"end":771.535,"confidence":0.55615234,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.09502315521240234},{"word":"me","start":771.535,"end":771.77496,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.04936591163277626},{"word":"send","start":771.77496,"end":772.095,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.05630350112915039},{"word":"it","start":772.095,"end":772.415,"confidence":0.9873047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08650939911603928},{"word":"again","start":772.415,"end":772.815,"confidence":0.9916992,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.06864521652460098},{"word":"hang","start":772.815,"end":773.055,"confidence":0.47070312,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.07836070656776428},{"word":"on","start":773.055,"end":773.555,"confidence":0.9753418,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.05709926038980484},{"word":"did","start":793.245,"end":793.40497,"confidence":0.66503906,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.08606648445129395},{"word":"you","start":793.40497,"end":793.565,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08841666579246521},{"word":"receive","start":793.565,"end":793.96497,"confidence":0.9892578,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.1201074868440628},{"word":"my","start":793.96497,"end":794.205,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1219109371304512},{"word":"sms","start":794.205,"end":794.705,"confidence":0.99609375,"punctuated_word":"SMS","sentiment":"neutral","sentiment_score":-0.10708092153072356},{"word":"message","start":795.08496,"end":795.58496,"confidence":0.9863281,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.09157918393611908},{"word":"just","start":795.645,"end":795.885,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09024740755558014},{"word":"now","start":795.885,"end":796.385,"confidence":0.9995117,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.08285320550203323},{"word":"how","start":800.52496,"end":800.765,"confidence":0.9536133,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.08459330350160599},{"word":"about","start":800.765,"end":801.165,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.057877033948898315},{"word":"email","start":801.165,"end":801.665,"confidence":0.99902344,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":-0.056875407695770264},{"word":"yeah","start":805.07,"end":805.39,"confidence":0.96362305,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.038175128400325775},{"word":"the","start":805.39,"end":805.87,"confidence":0.94628906,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.08538956195116043},{"word":"welcome","start":805.87,"end":806.27,"confidence":0.9428711,"punctuated_word":"welcome","sentiment":"neutral","sentiment_score":0.1814166009426117},{"word":"to","start":806.27,"end":806.75,"confidence":0.96533203,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18386127054691315},{"word":"airtel","start":806.75,"end":807.25,"confidence":0.8236491,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.13240712881088257},{"word":"email","start":807.87,"end":808.37,"confidence":0.9033203,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.1550508737564087},{"word":"there","start":813.63,"end":813.87,"confidence":0.90478516,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.0578543096780777},{"word":"you'll","start":813.87,"end":814.19,"confidence":0.76416016,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.05947129428386688},{"word":"see","start":814.19,"end":814.35004,"confidence":0.98828125,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06745678186416626},{"word":"the","start":814.35004,"end":814.59,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.059874534606933594},{"word":"your","start":814.75,"end":815.07,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03962484374642372},{"word":"login","start":815.07,"end":815.55,"confidence":0.89990234,"punctuated_word":"login","sentiment":"neutral","sentiment_score":0.028439054265618324},{"word":"and","start":815.55,"end":815.71,"confidence":0.90234375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009489726275205612},{"word":"your","start":815.71,"end":816.21,"confidence":0.9770508,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.001111757010221481},{"word":"password","start":820.685,"end":821.185,"confidence":0.8552246,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.1582329273223877},{"word":"sorry","start":840.13,"end":840.63,"confidence":0.8527832,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.07825237512588501},{"word":"mhmm","start":840.85,"end":841.35,"confidence":0.8812256,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.031520649790763855},{"word":"the","start":855.90497,"end":856.14496,"confidence":0.86035156,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.0012216977775096891},{"word":"hertel","start":856.14496,"end":856.545,"confidence":0.38427734,"punctuated_word":"Hertel","sentiment":"neutral","sentiment_score":0.0018568243831396105},{"word":"contract","start":856.545,"end":857.045,"confidence":0.83203125,"punctuated_word":"contract?","sentiment":"neutral","sentiment_score":0.007988924160599709},{"word":"you","start":860.71,"end":860.79,"confidence":0.9970703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.008728981018066406},{"word":"mean","start":860.79,"end":861.19,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.008335322141647339},{"word":"with","start":861.19,"end":861.35,"confidence":0.86621094,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0040353331714868546},{"word":"your","start":861.35,"end":861.59,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0075106993317604065},{"word":"name","start":861.59,"end":862.09,"confidence":0.9980469,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.018731314688920975},{"word":"the","start":866.15,"end":866.55,"confidence":0.9838867,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.015623070299625397},{"word":"ertle","start":866.55,"end":867.05,"confidence":0.48388672,"punctuated_word":"Ertle","sentiment":"neutral","sentiment_score":-0.044298529624938965},{"word":"contract","start":867.11,"end":867.59,"confidence":0.99609375,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.03224755823612213},{"word":"with","start":867.59,"end":867.83,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.01971353590488434},{"word":"your","start":867.83,"end":868.07,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02568657509982586},{"word":"name","start":868.07,"end":868.57,"confidence":0.8811035,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.02070700377225876},{"word":"you","start":884.20496,"end":884.365,"confidence":0.53466797,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.09223148226737976},{"word":"can","start":884.365,"end":884.76495,"confidence":0.98828125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08124664425849915},{"word":"reply","start":884.76495,"end":885.26495,"confidence":0.75097656,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.06064046919345856},{"word":"to","start":885.32495,"end":885.485,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09682360291481018},{"word":"my","start":885.485,"end":885.725,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.08941459655761719},{"word":"email","start":885.725,"end":886.225,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.05119377002120018},{"word":"so","start":886.445,"end":886.685,"confidence":0.9350586,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.11129410564899445},{"word":"that","start":886.685,"end":886.845,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11371347308158876},{"word":"i","start":886.845,"end":887.005,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10401472449302672},{"word":"can","start":887.005,"end":887.245,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08565938472747803},{"word":"add","start":887.245,"end":887.61,"confidence":0.9970703,"punctuated_word":"add","sentiment":"neutral","sentiment_score":0.06627218425273895},{"word":"her","start":887.93,"end":888.08997,"confidence":1.0,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.0447925366461277},{"word":"name","start":888.08997,"end":888.49,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.01689903438091278},{"word":"as","start":888.49,"end":888.73,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08215649425983429},{"word":"well","start":888.73,"end":889.23,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.05189805850386619},{"word":"here","start":894.89,"end":895.39,"confidence":0.9980469,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.19095313549041748},{"word":"yes","start":1143.095,"end":1143.335,"confidence":0.7315674,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11614634096622468},{"word":"hello","start":1143.335,"end":1143.835,"confidence":0.98999023,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.06818553060293198},{"word":"we","start":1143.975,"end":1144.215,"confidence":0.57470703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.08524300158023834},{"word":"added","start":1144.215,"end":1144.715,"confidence":1.0,"punctuated_word":"added","sentiment":"neutral","sentiment_score":0.17956997454166412},{"word":"another","start":1145.255,"end":1145.755,"confidence":0.81591797,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.12273712456226347},{"word":"contract","start":1145.895,"end":1146.395,"confidence":0.9970703,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.14094862341880798},{"word":"with","start":1146.455,"end":1146.6951,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.16702626645565033},{"word":"your","start":1146.6951,"end":1146.855,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1646272838115692},{"word":"name","start":1146.855,"end":1147.175,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.1911875158548355},{"word":"on","start":1147.175,"end":1147.415,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.17731383442878723},{"word":"it","start":1147.415,"end":1147.735,"confidence":0.9980469,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1449958235025406},{"word":"can","start":1147.735,"end":1147.975,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.08911048620939255},{"word":"you","start":1147.975,"end":1148.135,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0783141553401947},{"word":"check","start":1148.135,"end":1148.635,"confidence":0.8925781,"punctuated_word":"check?","sentiment":"neutral","sentiment_score":0.09034838527441023},{"word":"is","start":1148.9299,"end":1149.1699,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.10419918596744536},{"word":"that","start":1149.1699,"end":1149.6699,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12941977381706238},{"word":"is","start":1149.97,"end":1150.0499,"confidence":0.6191406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10706736892461775},{"word":"that","start":1150.0499,"end":1150.2899,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11862735450267792},{"word":"correct","start":1150.2899,"end":1150.7899,"confidence":0.99853516,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":0.08629857003688812},{"word":"is","start":1150.85,"end":1151.01,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.046890147030353546},{"word":"that","start":1151.01,"end":1151.1699,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05006886273622513},{"word":"where","start":1151.1699,"end":1151.41,"confidence":0.9506836,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.017735905945301056},{"word":"you're","start":1151.41,"end":1151.91,"confidence":0.99853516,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.03147093206644058},{"word":"referring","start":1152.0499,"end":1152.5499,"confidence":0.8413086,"punctuated_word":"referring","sentiment":"neutral","sentiment_score":0.03316660597920418},{"word":"to","start":1152.61,"end":1153.11,"confidence":0.99853516,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":0.0504174679517746},{"word":"on","start":1157.1699,"end":1157.33,"confidence":0.95166016,"punctuated_word":"On","sentiment":"neutral","sentiment_score":0.00228150375187397},{"word":"our","start":1157.33,"end":1157.57,"confidence":0.9448242,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.01615503802895546},{"word":"portal","start":1157.57,"end":1158.0499,"confidence":0.9785156,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":0.02821914106607437},{"word":"yeah","start":1158.0499,"end":1158.5499,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.029427258297801014},{"word":"and","start":1159.1699,"end":1159.33,"confidence":0.7050781,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.01577545329928398},{"word":"where","start":1159.33,"end":1159.57,"confidence":1.0,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.004428078420460224},{"word":"did","start":1159.57,"end":1159.8099,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.0003138892352581024},{"word":"you","start":1159.8099,"end":1159.97,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0029827263206243515},{"word":"find","start":1159.97,"end":1160.2899,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.009549245238304138},{"word":"the","start":1160.2899,"end":1160.7899,"confidence":0.96240234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004541853442788124},{"word":"contract","start":1161.855,"end":1162.355,"confidence":0.9550781,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.007010599598288536},{"word":"that","start":1162.735,"end":1163.055,"confidence":0.7939453,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.013708913698792458},{"word":"there's","start":1163.055,"end":1163.375,"confidence":0.9812012,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.013670584186911585},{"word":"no","start":1163.375,"end":1163.615,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.18873310089111328},{"word":"name","start":1163.615,"end":1164.115,"confidence":0.99609375,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.16884587705135343},{"word":"just","start":1171.295,"end":1171.695,"confidence":0.58203125,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.25673383474349976},{"word":"duplicate","start":1171.695,"end":1172.195,"confidence":0.8967285,"punctuated_word":"duplicate.","sentiment":"neutral","sentiment_score":-0.19611996412277224},{"word":"yeah","start":1172.255,"end":1172.755,"confidence":0.9477539,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1208285465836525},{"word":"pdf","start":1172.815,"end":1173.315,"confidence":0.9255371,"punctuated_word":"PDF.","sentiment":"neutral","sentiment_score":-0.19596879184246063},{"word":"we","start":1182.11,"end":1182.43,"confidence":0.98095703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.13197675347328186},{"word":"also","start":1182.43,"end":1182.83,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.08664290606975555},{"word":"updated","start":1182.83,"end":1183.33,"confidence":1.0,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":-0.0925607904791832},{"word":"the","start":1183.39,"end":1183.63,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09784942865371704},{"word":"name","start":1183.63,"end":1184.13,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.17305588722229004},{"word":"included","start":1185.15,"end":1185.55,"confidence":0.3388672,"punctuated_word":"included","sentiment":"neutral","sentiment_score":-0.1212628334760666},{"word":"where","start":1185.95,"end":1186.1901,"confidence":0.5048828,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.08617658913135529},{"word":"we","start":1186.51,"end":1186.67,"confidence":0.9614258,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.044852085411548615},{"word":"included","start":1186.67,"end":1187.17,"confidence":0.99902344,"punctuated_word":"included","sentiment":"neutral","sentiment_score":-0.09082318097352982},{"word":"your","start":1187.23,"end":1187.47,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12712091207504272},{"word":"wife's","start":1187.47,"end":1187.79,"confidence":0.9995117,"punctuated_word":"wife's","sentiment":"neutral","sentiment_score":-0.16253870725631714},{"word":"name","start":1187.79,"end":1188.29,"confidence":0.9941406,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.226630836725235},{"word":"okay","start":1198.3251,"end":1198.725,"confidence":0.9909668,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03802305832505226},{"word":"hang","start":1198.725,"end":1198.965,"confidence":0.97265625,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.053286418318748474},{"word":"on","start":1198.965,"end":1199.125,"confidence":0.99194336,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.04053504019975662},{"word":"let","start":1199.125,"end":1199.285,"confidence":0.99609375,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.03311663493514061},{"word":"me","start":1199.285,"end":1199.4451,"confidence":0.9838867,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.020792465656995773},{"word":"just","start":1199.4451,"end":1199.765,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03959948197007179},{"word":"check","start":1199.765,"end":1200.265,"confidence":1.0,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.028443073853850365},{"word":"yeah","start":1205.65,"end":1205.81,"confidence":0.87402344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.010881038382649422},{"word":"there","start":1205.81,"end":1206.13,"confidence":0.9770508,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.007102847099304199},{"word":"you","start":1206.13,"end":1206.29,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010827764868736269},{"word":"go","start":1206.29,"end":1206.6101,"confidence":0.9975586,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.0108262300491333},{"word":"i","start":1206.6101,"end":1206.6901,"confidence":0.7685547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05036177486181259},{"word":"just","start":1206.6901,"end":1207.01,"confidence":0.984375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07638715207576752},{"word":"sent","start":1207.01,"end":1207.17,"confidence":0.6513672,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.032290346920490265},{"word":"it","start":1207.17,"end":1207.3301,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05568544194102287},{"word":"now","start":1207.3301,"end":1207.8301,"confidence":0.99853516,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.04007943719625473},{"word":"we're","start":1270.675,"end":1270.915,"confidence":0.9675293,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.13938431441783905},{"word":"not","start":1270.915,"end":1271.0751,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.15091785788536072},{"word":"mentioning","start":1271.0751,"end":1271.5751,"confidence":1.0,"punctuated_word":"mentioning","sentiment":"neutral","sentiment_score":-0.1168203353881836},{"word":"address","start":1272.275,"end":1272.775,"confidence":0.7944336,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.1741148829460144},{"word":"here","start":1272.915,"end":1273.415,"confidence":0.86694336,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.18418049812316897},{"word":"just","start":1277.555,"end":1277.875,"confidence":0.90625,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.014355124905705452},{"word":"the","start":1277.875,"end":1278.035,"confidence":0.8676758,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0023955926299095154},{"word":"name","start":1278.035,"end":1278.535,"confidence":0.9802246,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.01838935539126396},{"word":"okay","start":1305.185,"end":1305.505,"confidence":0.8137207,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.002635190263390541},{"word":"i","start":1305.505,"end":1305.665,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010069448500871658},{"word":"see","start":1305.665,"end":1306.165,"confidence":0.99853516,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.010113407857716084},{"word":"hang","start":1307.98,"end":1308.14,"confidence":0.33740234,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.03782304376363754},{"word":"on","start":1308.14,"end":1308.3,"confidence":0.99609375,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.026571102440357208},{"word":"let","start":1308.3,"end":1308.46,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.05141700804233551},{"word":"me","start":1308.46,"end":1308.62,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.042831528931856155},{"word":"just","start":1308.62,"end":1309.12,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0517328605055809},{"word":"check","start":1311.74,"end":1312.06,"confidence":0.88134766,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.12716956436634064},{"word":"this","start":1312.06,"end":1312.56,"confidence":0.9855957,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.13501550257205963},{"word":"yeah","start":1318.555,"end":1319.055,"confidence":0.9650879,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.027374381199479103},{"word":"we","start":1319.275,"end":1319.515,"confidence":0.45239258,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.09532512724399568},{"word":"do","start":1319.515,"end":1319.755,"confidence":0.94140625,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.17960429191589355},{"word":"not","start":1319.755,"end":1319.995,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.18223576247692108},{"word":"provide","start":1319.995,"end":1320.475,"confidence":0.99316406,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.1694270223379135},{"word":"that","start":1320.475,"end":1320.795,"confidence":0.9560547,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.19470258057117465},{"word":"one","start":1320.795,"end":1321.295,"confidence":0.6796875,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.09405067563056946},{"word":"yet","start":1323.1951,"end":1323.6951,"confidence":0.8630371,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.08485429733991623},{"word":"because","start":1323.915,"end":1324.415,"confidence":0.95947266,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.10863380134105682},{"word":"all","start":1324.635,"end":1325.035,"confidence":0.8852539,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.10185549408197404},{"word":"transaction","start":1325.035,"end":1325.535,"confidence":0.9580078,"punctuated_word":"transaction","sentiment":"neutral","sentiment_score":-0.036483652889728546},{"word":"is","start":1325.595,"end":1325.835,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10818082094192503},{"word":"via","start":1325.835,"end":1326.235,"confidence":0.98291016,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.10886582732200624},{"word":"online","start":1326.235,"end":1326.635,"confidence":0.9980469,"punctuated_word":"online","sentiment":"neutral","sentiment_score":-0.11249735206365584},{"word":"only","start":1326.635,"end":1327.135,"confidence":0.7385254,"punctuated_word":"only,","sentiment":"neutral","sentiment_score":-0.12963774800300598},{"word":"and","start":1327.835,"end":1328.335,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17245091497898102},{"word":"this","start":1328.475,"end":1328.715,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.18621551990509033},{"word":"is","start":1328.715,"end":1329.035,"confidence":0.95703125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.31731563806533813},{"word":"the","start":1329.035,"end":1329.515,"confidence":0.94921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.29915428161621094},{"word":"this","start":1329.765,"end":1330.265,"confidence":0.86035156,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.24404866993427277},{"word":"mhmm","start":1344.495,"end":1344.995,"confidence":0.9034424,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.12431275844573976},{"word":"begin","start":1356.335,"end":1356.655,"confidence":0.25976562,"punctuated_word":"Begin","sentiment":"neutral","sentiment_score":-0.18035665154457092},{"word":"to","start":1356.655,"end":1356.815,"confidence":0.59716797,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24172070622444153},{"word":"provide","start":1356.815,"end":1357.135,"confidence":0.92578125,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.13831916451454165},{"word":"that","start":1357.135,"end":1357.62,"confidence":0.98828125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.24344275891780853},{"word":"one","start":1371.62,"end":1372.12,"confidence":0.8972168,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.00994499772787094},{"word":"yeah","start":1383.6549,"end":1384.1549,"confidence":0.9692383,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07144702970981598},{"word":"yeah","start":1392.83,"end":1393.23,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1460387408733368},{"word":"because","start":1393.23,"end":1393.47,"confidence":0.9770508,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.2524096965789795},{"word":"we","start":1393.47,"end":1393.71,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2595025599002838},{"word":"do","start":1393.71,"end":1393.87,"confidence":0.85839844,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.241988942027092},{"word":"not","start":1393.87,"end":1394.11,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3174930810928345},{"word":"provide","start":1394.11,"end":1394.51,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.3073512315750122},{"word":"that","start":1394.51,"end":1395.01,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.23533478379249573},{"word":"letter","start":1395.23,"end":1395.71,"confidence":0.81030273,"punctuated_word":"letter,","sentiment":"negative","sentiment_score":-0.3334251046180725},{"word":"actually","start":1395.71,"end":1396.21,"confidence":0.99902344,"punctuated_word":"actually.","sentiment":"negative","sentiment_score":-0.34110918641090393},{"word":"is","start":1398.19,"end":1398.35,"confidence":0.95410156,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.21023735404014587},{"word":"your","start":1398.35,"end":1398.59,"confidence":0.9863281,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2165931612253189},{"word":"utility","start":1398.59,"end":1399.09,"confidence":0.9970703,"punctuated_word":"utility","sentiment":"neutral","sentiment_score":-0.20222574472427368},{"word":"bills","start":1399.15,"end":1399.63,"confidence":0.99902344,"punctuated_word":"bills","sentiment":"neutral","sentiment_score":-0.19015799462795255},{"word":"don't","start":1399.63,"end":1399.87,"confidence":0.99609375,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.19061478972435},{"word":"work","start":1399.87,"end":1400.37,"confidence":0.9914551,"punctuated_word":"work?","sentiment":"neutral","sentiment_score":-0.1960049271583557},{"word":"because","start":1401.87,"end":1402.37,"confidence":0.98535156,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.1465587168931961},{"word":"is","start":1403.245,"end":1403.485,"confidence":0.7651367,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1339808851480484},{"word":"your","start":1403.485,"end":1403.725,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.14256268739700317},{"word":"utility","start":1403.725,"end":1404.225,"confidence":1.0,"punctuated_word":"utility","sentiment":"neutral","sentiment_score":-0.1387317031621933},{"word":"bill","start":1404.365,"end":1404.605,"confidence":1.0,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":-0.1348559558391571},{"word":"how","start":1404.765,"end":1404.9249,"confidence":0.9951172,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.11391216516494752},{"word":"about","start":1404.9249,"end":1405.1649,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.1253492385149002},{"word":"your","start":1405.1649,"end":1405.4049,"confidence":0.7890625,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12289176881313324},{"word":"utility","start":1405.4049,"end":1405.9049,"confidence":0.99902344,"punctuated_word":"utility","sentiment":"neutral","sentiment_score":-0.11821267753839491},{"word":"bills","start":1405.965,"end":1406.465,"confidence":0.9941406,"punctuated_word":"bills?","sentiment":"neutral","sentiment_score":-0.12416058033704758},{"word":"because","start":1406.9249,"end":1407.245,"confidence":0.9941406,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.1317453533411026},{"word":"that","start":1407.245,"end":1407.4049,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.12141898274421692},{"word":"one","start":1407.4049,"end":1407.645,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.1332201063632965},{"word":"has","start":1407.645,"end":1407.885,"confidence":0.99316406,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.11783340573310852},{"word":"an","start":1407.885,"end":1408.0449,"confidence":0.8535156,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.08473225682973862},{"word":"add","start":1408.0449,"end":1408.5249,"confidence":0.47802734,"punctuated_word":"add","sentiment":"neutral","sentiment_score":-0.09971097856760024},{"word":"address","start":1408.845,"end":1409.345,"confidence":0.890625,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.07387271523475647},{"word":"mhmm","start":1409.965,"end":1410.465,"confidence":0.9555664,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05940283089876175},{"word":"yeah","start":1416.125,"end":1416.625,"confidence":0.986084,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06174749881029129},{"word":"but","start":1417.0399,"end":1417.5399,"confidence":0.9760742,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.11764337867498398},{"word":"we","start":1418.08,"end":1418.32,"confidence":0.5131836,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1560850441455841},{"word":"do","start":1418.32,"end":1418.4,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1578609049320221},{"word":"not","start":1418.4,"end":1418.64,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23613640666007996},{"word":"provide","start":1418.64,"end":1419.0399,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.1981630176305771},{"word":"that","start":1419.0399,"end":1419.28,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1509813368320465},{"word":"one","start":1419.28,"end":1419.52,"confidence":0.87231445,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.17378708720207214},{"word":"but","start":1419.52,"end":1419.76,"confidence":0.9921875,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.13616086542606354},{"word":"i","start":1419.76,"end":1419.9199,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08954788744449615},{"word":"can","start":1419.9199,"end":1420.1599,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.09120665490627287},{"word":"ask","start":1420.1599,"end":1420.32,"confidence":0.8408203,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.09262120723724364},{"word":"her","start":1420.32,"end":1420.5599,"confidence":0.9941406,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.09255113452672958},{"word":"back","start":1420.5599,"end":1420.72,"confidence":0.9970703,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05902320146560669},{"word":"and","start":1420.72,"end":1420.96,"confidence":0.9667969,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07708766311407089},{"word":"see","start":1420.96,"end":1421.12,"confidence":0.9970703,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.08002372831106186},{"word":"if","start":1421.12,"end":1421.28,"confidence":0.9790039,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06972901523113251},{"word":"she","start":1421.28,"end":1421.52,"confidence":0.81933594,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.08154156804084778},{"word":"can","start":1421.52,"end":1421.76,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.10651636123657228},{"word":"make","start":1421.76,"end":1422.0,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.07294373214244843},{"word":"one","start":1422.0,"end":1422.5,"confidence":0.7607422,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.07141315937042236},{"word":"then","start":1423.0399,"end":1423.44,"confidence":0.38085938,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.032590821385383606},{"word":"i'll","start":1423.44,"end":1423.6,"confidence":0.98217773,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.009662751108407974},{"word":"get","start":1423.6,"end":1423.84,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.005544405430555344},{"word":"back","start":1423.84,"end":1424.08,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.00863279402256012},{"word":"to","start":1424.08,"end":1424.24,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02155115455389023},{"word":"you","start":1424.24,"end":1424.74,"confidence":0.99658203,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.04011615738272667},{"word":"no","start":1429.0399,"end":1429.5399,"confidence":0.80615234,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21101725101470947},{"word":"payment","start":1435.725,"end":1436.225,"confidence":0.7927246,"punctuated_word":"Payment?","sentiment":"neutral","sentiment_score":-0.2176186442375183},{"word":"is","start":1438.685,"end":1439.005,"confidence":0.95947266,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.18999400734901428},{"word":"is","start":1439.005,"end":1439.245,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2228341847658157},{"word":"it","start":1439.245,"end":1439.405,"confidence":0.9892578,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.24694640934467316},{"word":"a","start":1439.405,"end":1439.5651,"confidence":0.9394531,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.23846767842769623},{"word":"receipt","start":1439.5651,"end":1440.0651,"confidence":0.9995117,"punctuated_word":"receipt?","sentiment":"neutral","sentiment_score":-0.14939174056053162},{"word":"yeah","start":1450.5,"end":1451.0,"confidence":0.9194336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04136720299720764},{"word":"i","start":1451.0599,"end":1451.22,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0581645667552948},{"word":"think","start":1451.22,"end":1451.5399,"confidence":0.7050781,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.05015622824430466},{"word":"you","start":1451.5399,"end":1451.62,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06963469833135605},{"word":"can","start":1451.62,"end":1451.94,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05386951565742493},{"word":"see","start":1451.94,"end":1452.26,"confidence":0.9970703,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.08050065487623215},{"word":"that","start":1452.26,"end":1452.58,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0697159469127655},{"word":"on","start":1452.58,"end":1452.82,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05330725759267807},{"word":"your","start":1452.82,"end":1453.1399,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0786832645535469},{"word":"customer","start":1453.1399,"end":1453.6399,"confidence":0.99902344,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.0633101537823677},{"word":"portal","start":1453.86,"end":1454.36,"confidence":0.99609375,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":-0.0754496306180954},{"word":"have","start":1463.095,"end":1463.335,"confidence":0.9873047,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.0939510315656662},{"word":"you","start":1463.335,"end":1463.495,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1090264767408371},{"word":"checked","start":1463.495,"end":1463.8151,"confidence":0.9135742,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":-0.07678545266389847},{"word":"already","start":1463.8151,"end":1464.295,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.09344549477100372},{"word":"your","start":1464.295,"end":1464.535,"confidence":0.87597656,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.10846085846424104},{"word":"customer","start":1464.535,"end":1464.935,"confidence":0.99902344,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.0805668979883194},{"word":"portal","start":1464.935,"end":1465.435,"confidence":0.99902344,"punctuated_word":"portal?","sentiment":"neutral","sentiment_score":-0.12112081795930862},{"word":"yeah","start":1476.5801,"end":1477.0801,"confidence":0.9885254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08245087414979935},{"word":"only","start":1477.7001,"end":1478.18,"confidence":0.97802734,"punctuated_word":"Only","sentiment":"neutral","sentiment_score":-0.1524614840745926},{"word":"the","start":1478.18,"end":1478.5,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20326051115989685},{"word":"account","start":1478.5,"end":1479.0,"confidence":0.99902344,"punctuated_word":"account","sentiment":"negative","sentiment_score":-0.47270137071609497},{"word":"you","start":1479.14,"end":1479.3,"confidence":0.69189453,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4556403160095215},{"word":"sent","start":1479.3,"end":1479.8,"confidence":0.7573242,"punctuated_word":"sent.","sentiment":"neutral","sentiment_score":-0.07653176039457321}],"paragraphs":{"transcript":"\nYes. Hello. Sorry we got disconnected. Yeah. I did send you a message just now.\n\nMhmm. Yeah. A text message. Is that what you're asking? I'm sorry.\n\nUse 4. Okay. And so should have your address as well? Okay. I can see here that you changed your name.\n\nIs it Phil Basil Johnny? Okay. Did you receive the new message? Yeah. Just now.\n\nHow about email? Yeah. Is this the name that you changed? Is this correct? Okay.\n\nHang on. Let me just put you on hold. I'll just check. Hang on. Is it an email or a letter, like, a physical letter?\n\nHard copy? Email as well? Yeah. Mhmm. Yeah.\n\nWe can add it. Yeah. Mhmm. Okay. Sure.\n\nHang on. Let me just make create the email that you're requesting. Hello, John? Yeah. I just emailed you.\n\nIs that why you're asking? So you wanted a PDF? Like a Yeah. But I think you just sign up via our website. Is that correct?\n\nYeah. Because, actually, we're not doing a a letter like that. The our only proof of activation is via website and email, the one that confirm. We can send you the contract. Yeah.\n\nBecause your it's only esignature. The one the because once you tick the box via ordering Mhmm. We can provide you the contract, then just sign it on your end. Yeah. Because we use that as a general one.\n\nMhmm. Because the proof because our only proof is your order. Once we receive an order from our website, that's the proof that you purchased a plan and you want us to activate the service. Yeah. Mhmm.\n\nYeah. You can download the contract. Yeah. That's the contract only from the portal. Yeah.\n\nBecause you're we're getting your signature if you click or tick the box from the ordering order processing, there's no signature there asking you a signature. Is that once you, yeah, once you agreed to the terms and condition, that's our proof already. So no new soonest, Yeah. Yeah. May I ask why you're asking for the contract?\n\nSure. We can provide you the we can edit the contract. Actually, enter and code your name there, then just sign it. Once you we'll send it to you, then just sign it personally. We can do that if ever.\n\nWe can edit your name to the contract. Sorry? Your to the customer portal? The message I just send you just now, that is your credentials to the portal. Let me send it again.\n\nHang on. Did you receive my SMS message just now? How about email? Yeah. The welcome to Airtel email.\n\nThere you'll see the your login and your password. Sorry. Mhmm. The Hertel contract? You mean with your name?\n\nThe Ertle contract with your name? You can reply to my email so that I can add her name as well here. Yes. Hello. We added another contract with your name on it.\n\nCan you check? Is that is that correct? Is that where you're referring to? On our portal. Yeah.\n\nAnd where did you find the contract that there's no name? Just duplicate. Yeah. PDF. We also updated the name included where we included your wife's name.\n\nOkay. Hang on. Let me just check. Yeah. There you go.\n\nI just sent it now. We're not mentioning address here. Just the name. Okay. I see.\n\nHang on. Let me just check this. Yeah. We do not provide that one yet. Because all transaction is via online only, and this is the this Mhmm.\n\nBegin to provide that one. Yeah. Yeah. Because we do not provide that letter, actually. Is your utility bills don't work?\n\nBecause is your utility bill how about your utility bills? Because that one has an add address. Mhmm. Yeah. But we do not provide that one.\n\nBut I can ask her back and see if she can make one. Then I'll get back to you. No. Payment? Is is it a receipt?\n\nYeah. I think you can see that on your customer portal. Have you checked already your customer portal? Yeah. Only the account you sent.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.028505129739642143},{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.02728282660245895},{"text":"Sorry we got disconnected.","start":3.9199998,"end":5.06,"sentiment":"negative","sentiment_score":-0.413970984518528},{"text":"Yeah.","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.05568443983793259},{"text":"I did send you a message just now.","start":8.48,"end":10.74,"sentiment":"neutral","sentiment_score":0.06273903837427497}],"sentiment":"neutral","sentiment_score":-0.07313765920698642,"num_words":15,"start":2.6399999,"end":10.74},{"sentences":[{"text":"Mhmm.","start":13.679999,"end":14.085,"sentiment":"neutral","sentiment_score":0.0026024291291832924},{"text":"Yeah.","start":23.445,"end":23.845001,"sentiment":"neutral","sentiment_score":0.006739947013556957},{"text":"A text message.","start":23.845001,"end":24.825,"sentiment":"neutral","sentiment_score":0.0005113969867428144},{"text":"Is that what you're asking?","start":24.885,"end":26.425,"sentiment":"neutral","sentiment_score":0.0045299599412828686},{"text":"I'm sorry.","start":41.495003,"end":41.975002,"sentiment":"neutral","sentiment_score":-0.06783629022538662}],"sentiment":"neutral","sentiment_score":-0.00851218447011585,"num_words":12,"start":13.679999,"end":41.975002},{"sentences":[{"text":"Use 4.","start":41.975002,"end":42.795002,"sentiment":"neutral","sentiment_score":0.010433470830321312},{"text":"Okay.","start":54.02,"end":54.52,"sentiment":"neutral","sentiment_score":0.06024760007858277},{"text":"And so should have your address as well?","start":54.74,"end":58.440002,"sentiment":"neutral","sentiment_score":0.03600403759628534},{"text":"Okay.","start":63.06,"end":63.56,"sentiment":"neutral","sentiment_score":0.06638887524604797},{"text":"I can see here that you changed your name.","start":63.825,"end":66.244995,"sentiment":"neutral","sentiment_score":0.04938672627839777}],"sentiment":"neutral","sentiment_score":0.04190553591719696,"num_words":21,"start":41.975002,"end":66.244995},{"sentences":[{"text":"Is it Phil Basil Johnny?","start":66.625,"end":68.325,"sentiment":"neutral","sentiment_score":0.022778071463108063},{"text":"Okay.","start":84.119995,"end":84.619995,"sentiment":"neutral","sentiment_score":0.016849089413881302},{"text":"Did you receive the new message?","start":87.479996,"end":89.5,"sentiment":"neutral","sentiment_score":-0.015231867010394732},{"text":"Yeah.","start":92.725,"end":93.045,"sentiment":"neutral","sentiment_score":-0.047428011894226074},{"text":"Just now.","start":93.045,"end":93.865,"sentiment":"neutral","sentiment_score":-0.06492599844932556}],"sentiment":"neutral","sentiment_score":-0.009195450941721599,"num_words":15,"start":66.625,"end":93.865},{"sentences":[{"text":"How about email?","start":96.485,"end":98.505,"sentiment":"neutral","sentiment_score":-0.06202310820420583},{"text":"Yeah.","start":103.845,"end":104.28,"sentiment":"neutral","sentiment_score":0.13561095297336578},{"text":"Is this the name that you changed?","start":118.784996,"end":122.16499,"sentiment":"neutral","sentiment_score":-0.11337415661130633},{"text":"Is this correct?","start":122.945,"end":123.924995,"sentiment":"neutral","sentiment_score":-0.0690042960147063},{"text":"Okay.","start":146.24501,"end":146.565,"sentiment":"neutral","sentiment_score":0.03875641152262688}],"sentiment":"neutral","sentiment_score":-0.06748892962932587,"num_words":15,"start":96.485,"end":146.565},{"sentences":[{"text":"Hang on.","start":146.565,"end":146.88501,"sentiment":"neutral","sentiment_score":-0.01803400833159685},{"text":"Let me just put you on hold.","start":146.88501,"end":148.585,"sentiment":"neutral","sentiment_score":-0.04661391888345991},{"text":"I'll just check.","start":150.725,"end":151.445,"sentiment":"neutral","sentiment_score":-0.002556984002391497},{"text":"Hang on.","start":151.445,"end":152.185,"sentiment":"neutral","sentiment_score":-0.023710619658231735},{"text":"Is it an email or a letter, like, a physical letter?","start":160.16,"end":164.1,"sentiment":"neutral","sentiment_score":-0.04223548671738668}],"sentiment":"neutral","sentiment_score":-0.03528191976249218,"num_words":25,"start":146.565,"end":164.1},{"sentences":[{"text":"Hard copy?","start":164.32,"end":165.06,"sentiment":"neutral","sentiment_score":-0.07634967565536499},{"text":"Email as well?","start":170.72,"end":171.86,"sentiment":"neutral","sentiment_score":0.09718362490336101},{"text":"Yeah.","start":173.215,"end":173.715,"sentiment":"neutral","sentiment_score":0.04592178016901016},{"text":"Mhmm.","start":174.495,"end":174.995,"sentiment":"neutral","sentiment_score":-0.009751561097800732},{"text":"Yeah.","start":181.535,"end":181.855,"sentiment":"neutral","sentiment_score":0.13622726500034332}],"sentiment":"neutral","sentiment_score":0.03890612593386322,"num_words":8,"start":164.32,"end":181.855},{"sentences":[{"text":"We can add it.","start":181.855,"end":182.995,"sentiment":"neutral","sentiment_score":0.16547922790050507},{"text":"Yeah.","start":184.655,"end":185.155,"sentiment":"neutral","sentiment_score":0.06417899578809738},{"text":"Mhmm.","start":186.895,"end":187.215,"sentiment":"neutral","sentiment_score":0.029073448851704597},{"text":"Okay.","start":187.215,"end":187.68,"sentiment":"neutral","sentiment_score":0.06348571181297302},{"text":"Sure.","start":192.64,"end":193.04,"sentiment":"neutral","sentiment_score":0.1639041304588318}],"sentiment":"neutral","sentiment_score":0.12281989981420338,"num_words":8,"start":181.855,"end":193.04},{"sentences":[{"text":"Hang on.","start":193.04,"end":193.43999,"sentiment":"neutral","sentiment_score":0.13396797329187393},{"text":"Let me just make create the email that you're requesting.","start":193.43999,"end":197.37999,"sentiment":"neutral","sentiment_score":0.1580642879009247},{"text":"Hello, John?","start":416.19,"end":417.16998,"sentiment":"neutral","sentiment_score":0.06087527051568031},{"text":"Yeah.","start":419.15,"end":419.38998,"sentiment":"neutral","sentiment_score":0.09027619659900664},{"text":"I just emailed you.","start":419.38998,"end":421.00998,"sentiment":"neutral","sentiment_score":0.08509574271738529}],"sentiment":"neutral","sentiment_score":0.126367817583837,"num_words":19,"start":193.04,"end":421.00998},{"sentences":[{"text":"Is that why you're asking?","start":421.07,"end":422.28998,"sentiment":"neutral","sentiment_score":0.02403605096042156},{"text":"So you wanted a PDF?","start":456.73502,"end":458.835,"sentiment":"neutral","sentiment_score":-0.005186709389090538},{"text":"Like a Yeah.","start":461.055,"end":472.73,"sentiment":"neutral","sentiment_score":0.040839092805981636},{"text":"But I think you just sign up via our website.","start":472.73,"end":476.27002,"sentiment":"neutral","sentiment_score":0.04502205289900303},{"text":"Is that correct?","start":476.41,"end":477.23,"sentiment":"neutral","sentiment_score":0.0682198740541935}],"sentiment":"neutral","sentiment_score":0.03352477451643118,"num_words":26,"start":421.07,"end":477.23},{"sentences":[{"text":"Yeah.","start":494.22498,"end":494.72498,"sentiment":"neutral","sentiment_score":-0.10910002887248992},{"text":"Because, actually, we're not doing a a letter like that.","start":494.785,"end":500.23,"sentiment":"neutral","sentiment_score":-0.21819079667329788},{"text":"The our only proof of activation is via website and email, the one that confirm.","start":501.17,"end":515.845,"sentiment":"neutral","sentiment_score":-0.1118921493490537},{"text":"We can send you the contract.","start":517.345,"end":518.885,"sentiment":"neutral","sentiment_score":-0.2747071584065755},{"text":"Yeah.","start":525.45996,"end":525.7,"sentiment":"neutral","sentiment_score":-0.22527191042900083}],"sentiment":"neutral","sentiment_score":-0.1770577302033251,"num_words":33,"start":494.22498,"end":525.7},{"sentences":[{"text":"Because your it's only esignature.","start":525.7,"end":531.08,"sentiment":"neutral","sentiment_score":-0.3147617757320404},{"text":"The one the because once you tick the box via ordering Mhmm.","start":533.45996,"end":552.86,"sentiment":"neutral","sentiment_score":0.0005165131296962496},{"text":"We can provide you the contract, then just sign it on your end.","start":556.36,"end":562.3,"sentiment":"neutral","sentiment_score":0.02443765476346016},{"text":"Yeah.","start":569.235,"end":569.63495,"sentiment":"neutral","sentiment_score":-0.031812168657779694},{"text":"Because we use that as a general one.","start":569.63495,"end":572.535,"sentiment":"neutral","sentiment_score":-0.033646820578724146}],"sentiment":"neutral","sentiment_score":-0.03976687031965225,"num_words":39,"start":525.7,"end":572.535},{"sentences":[{"text":"Mhmm.","start":578.19495,"end":578.69495,"sentiment":"neutral","sentiment_score":-0.06520577520132065},{"text":"Because the proof because our only proof is your order.","start":579.555,"end":600.02496,"sentiment":"neutral","sentiment_score":-0.0737271711230278},{"text":"Once we receive an order from our website, that's the proof that you purchased a plan and you want us to activate the service.","start":600.02496,"end":609.485,"sentiment":"neutral","sentiment_score":-0.060656495237102113},{"text":"Yeah.","start":609.54,"end":610.04,"sentiment":"neutral","sentiment_score":-0.13791239261627197},{"text":"Mhmm.","start":611.45996,"end":611.95996,"sentiment":"neutral","sentiment_score":-0.32986316084861755}],"sentiment":"neutral","sentiment_score":-0.0736759169077551,"num_words":37,"start":578.19495,"end":611.95996},{"sentences":[{"text":"Yeah.","start":624.98,"end":625.335,"sentiment":"neutral","sentiment_score":-0.016215316951274872},{"text":"You can download the contract.","start":625.655,"end":628.155,"sentiment":"neutral","sentiment_score":-0.0026522522792220117},{"text":"Yeah.","start":628.53503,"end":629.015,"sentiment":"neutral","sentiment_score":0.0021236147731542587},{"text":"That's the contract only from the portal.","start":629.015,"end":633.835,"sentiment":"neutral","sentiment_score":-0.026655564084649086},{"text":"Yeah.","start":642.55,"end":642.87,"sentiment":"neutral","sentiment_score":-0.03711649030447006}],"sentiment":"neutral","sentiment_score":-0.016737226831416287,"num_words":15,"start":624.98,"end":642.87},{"sentences":[{"text":"Because you're we're getting your signature if you click or tick the box from the ordering order processing, there's no signature there asking you a signature.","start":642.87,"end":656.905,"sentiment":"neutral","sentiment_score":-0.11572237083545098},{"text":"Is that once you, yeah, once you agreed to the terms and condition, that's our proof already.","start":658.085,"end":668.86,"sentiment":"neutral","sentiment_score":-0.12653242467957385},{"text":"So no new soonest, Yeah.","start":678.60004,"end":686.355,"sentiment":"negative","sentiment_score":-0.5489974230527878},{"text":"Yeah.","start":688.495,"end":688.995,"sentiment":"neutral","sentiment_score":0.011396667920053003},{"text":"May I ask why you're asking for the contract?","start":689.215,"end":691.475,"sentiment":"neutral","sentiment_score":-0.028669784569905862}],"sentiment":"neutral","sentiment_score":-0.1405422649956469,"num_words":58,"start":642.87,"end":691.475},{"sentences":[{"text":"Sure.","start":694.32,"end":694.82,"sentiment":"neutral","sentiment_score":0.03883232921361923},{"text":"We can provide you the we can edit the contract.","start":698.32,"end":701.7,"sentiment":"neutral","sentiment_score":0.23973080813884734},{"text":"Actually, enter and code your name there, then just sign it.","start":702.64,"end":708.405,"sentiment":"neutral","sentiment_score":0.12266545945947821},{"text":"Once you we'll send it to you, then just sign it personally.","start":708.465,"end":712.485,"sentiment":"neutral","sentiment_score":0.15746112912893295},{"text":"We can do that if ever.","start":712.945,"end":714.485,"sentiment":"neutral","sentiment_score":0.22977378716071448}],"sentiment":"neutral","sentiment_score":0.1763409184291959,"num_words":40,"start":694.32,"end":714.485},{"sentences":[{"text":"We can edit your name to the contract.","start":720.225,"end":722.325,"sentiment":"neutral","sentiment_score":0.17555798217654228},{"text":"Sorry?","start":737.28503,"end":737.78503,"sentiment":"neutral","sentiment_score":-0.0745050460100174},{"text":"Your to the customer portal?","start":742.965,"end":745.305,"sentiment":"neutral","sentiment_score":-0.008435199782252312},{"text":"The message I just send you just now, that is your credentials to the portal.","start":751.2,"end":756.82,"sentiment":"neutral","sentiment_score":-0.0968372938533624},{"text":"Let me send it again.","start":771.295,"end":772.815,"sentiment":"neutral","sentiment_score":-0.07116943672299385}],"sentiment":"neutral","sentiment_score":-0.015312464086010176,"num_words":34,"start":720.225,"end":772.815},{"sentences":[{"text":"Hang on.","start":772.815,"end":773.555,"sentiment":"neutral","sentiment_score":-0.06772998347878456},{"text":"Did you receive my SMS message just now?","start":793.245,"end":796.385,"sentiment":"neutral","sentiment_score":-0.09853278659284115},{"text":"How about email?","start":800.52496,"end":801.665,"sentiment":"neutral","sentiment_score":-0.06644858171542485},{"text":"Yeah.","start":805.07,"end":805.39,"sentiment":"neutral","sentiment_score":0.038175128400325775},{"text":"The welcome to Airtel email.","start":805.39,"end":808.37,"sentiment":"neutral","sentiment_score":0.1476250872015953}],"sentiment":"neutral","sentiment_score":-0.018250917917803713,"num_words":19,"start":772.815,"end":808.37},{"sentences":[{"text":"There you'll see the your login and your password.","start":813.63,"end":821.185,"sentiment":"neutral","sentiment_score":0.018096206709742546},{"text":"Sorry.","start":840.13,"end":840.63,"sentiment":"neutral","sentiment_score":-0.07825237512588501},{"text":"Mhmm.","start":840.85,"end":841.35,"sentiment":"neutral","sentiment_score":-0.031520649790763855},{"text":"The Hertel contract?","start":855.90497,"end":857.045,"sentiment":"neutral","sentiment_score":0.0036891487737496695},{"text":"You mean with your name?","start":860.71,"end":862.09,"sentiment":"neutral","sentiment_score":-0.007854196801781654}],"sentiment":"neutral","sentiment_score":0.001309963041230252,"num_words":19,"start":813.63,"end":862.09},{"sentences":[{"text":"The Ertle contract with your name?","start":866.15,"end":868.57,"sentiment":"neutral","sentiment_score":-0.026379378822942574},{"text":"You can reply to my email so that I can add her name as well here.","start":884.20496,"end":895.39,"sentiment":"neutral","sentiment_score":0.05983108910731971},{"text":"Yes.","start":1143.095,"end":1143.335,"sentiment":"neutral","sentiment_score":0.11614634096622468},{"text":"Hello.","start":1143.335,"end":1143.835,"sentiment":"neutral","sentiment_score":0.06818553060293198},{"text":"We added another contract with your name on it.","start":1143.975,"end":1147.735,"sentiment":"neutral","sentiment_score":0.15262771646181741}],"sentiment":"neutral","sentiment_score":0.07142431734863555,"num_words":33,"start":866.15,"end":1147.735},{"sentences":[{"text":"Can you check?","start":1147.735,"end":1148.635,"sentiment":"neutral","sentiment_score":0.08592434227466583},{"text":"Is that is that correct?","start":1148.9299,"end":1150.7899,"sentiment":"neutral","sentiment_score":0.10912245064973831},{"text":"Is that where you're referring to?","start":1150.85,"end":1153.11,"sentiment":"neutral","sentiment_score":0.038291653618216515},{"text":"On our portal.","start":1157.1699,"end":1158.0499,"sentiment":"neutral","sentiment_score":0.015551894282301268},{"text":"Yeah.","start":1158.0499,"end":1158.5499,"sentiment":"neutral","sentiment_score":0.029427258297801014}],"sentiment":"neutral","sentiment_score":0.06162323016259405,"num_words":18,"start":1147.735,"end":1158.5499},{"sentences":[{"text":"And where did you find the contract that there's no name?","start":1159.1699,"end":1164.115,"sentiment":"neutral","sentiment_score":-0.03404584366150878},{"text":"Just duplicate.","start":1171.295,"end":1172.195,"sentiment":"neutral","sentiment_score":-0.226426899433136},{"text":"Yeah.","start":1172.255,"end":1172.755,"sentiment":"neutral","sentiment_score":-0.1208285465836525},{"text":"PDF.","start":1172.815,"end":1173.315,"sentiment":"neutral","sentiment_score":-0.19596879184246063},{"text":"We also updated the name included where we included your wife's name.","start":1182.11,"end":1188.29,"sentiment":"neutral","sentiment_score":-0.12012424257894357}],"sentiment":"neutral","sentiment_score":-0.0957646788339372,"num_words":27,"start":1159.1699,"end":1188.29},{"sentences":[{"text":"Okay.","start":1198.3251,"end":1198.725,"sentiment":"neutral","sentiment_score":-0.03802305832505226},{"text":"Hang on.","start":1198.725,"end":1199.125,"sentiment":"neutral","sentiment_score":-0.04691072925925255},{"text":"Let me just check.","start":1199.125,"end":1200.265,"sentiment":"neutral","sentiment_score":-0.030487914104014635},{"text":"Yeah.","start":1205.65,"end":1205.81,"sentiment":"neutral","sentiment_score":-0.010881038382649422},{"text":"There you go.","start":1205.81,"end":1206.6101,"sentiment":"neutral","sentiment_score":0.009585614005724588}],"sentiment":"neutral","sentiment_score":-0.021447306329553776,"num_words":11,"start":1198.3251,"end":1206.6101},{"sentences":[{"text":"I just sent it now.","start":1206.6101,"end":1207.8301,"sentiment":"neutral","sentiment_score":0.0509608305990696},{"text":"We're not mentioning address here.","start":1270.675,"end":1273.415,"sentiment":"neutral","sentiment_score":-0.15308357775211334},{"text":"Just the name.","start":1277.555,"end":1278.535,"sentiment":"neutral","sentiment_score":-0.011713357642292976},{"text":"Okay.","start":1305.185,"end":1305.505,"sentiment":"neutral","sentiment_score":-0.002635190263390541},{"text":"I see.","start":1305.505,"end":1306.165,"sentiment":"neutral","sentiment_score":-0.010091428179293871}],"sentiment":"neutral","sentiment_score":-0.03553574095712975,"num_words":16,"start":1206.6101,"end":1306.165},{"sentences":[{"text":"Hang on.","start":1307.98,"end":1308.3,"sentiment":"neutral","sentiment_score":-0.032197073101997375},{"text":"Let me just check this.","start":1308.3,"end":1312.56,"sentiment":"neutral","sentiment_score":-0.08163329288363456},{"text":"Yeah.","start":1318.555,"end":1319.055,"sentiment":"neutral","sentiment_score":-0.027374381199479103},{"text":"We do not provide that one yet.","start":1319.275,"end":1323.6951,"sentiment":"neutral","sentiment_score":-0.14288567964519774},{"text":"Because all transaction is via online only, and this is the this Mhmm.","start":1323.915,"end":1344.995,"sentiment":"neutral","sentiment_score":-0.15766557535299888}],"sentiment":"neutral","sentiment_score":-0.12677811531882202,"num_words":28,"start":1307.98,"end":1344.995},{"sentences":[{"text":"Begin to provide that one.","start":1356.335,"end":1372.12,"sentiment":"neutral","sentiment_score":-0.1627568557858467},{"text":"Yeah.","start":1383.6549,"end":1384.1549,"sentiment":"neutral","sentiment_score":-0.07144702970981598},{"text":"Yeah.","start":1392.83,"end":1393.23,"sentiment":"neutral","sentiment_score":-0.1460387408733368},{"text":"Because we do not provide that letter, actually.","start":1393.23,"end":1396.21,"sentiment":"neutral","sentiment_score":-0.28607682324945927},{"text":"Is your utility bills don't work?","start":1398.19,"end":1400.37,"sentiment":"neutral","sentiment_score":-0.20097232858339945}],"sentiment":"neutral","sentiment_score":-0.21551040985754558,"num_words":21,"start":1356.335,"end":1400.37},{"sentences":[{"text":"Because is your utility bill how about your utility bills?","start":1401.87,"end":1406.465,"sentiment":"neutral","sentiment_score":-0.13012163788080217},{"text":"Because that one has an add address.","start":1406.9249,"end":1409.345,"sentiment":"neutral","sentiment_score":-0.1089333998305457},{"text":"Mhmm.","start":1409.965,"end":1410.465,"sentiment":"neutral","sentiment_score":-0.05940283089876175},{"text":"Yeah.","start":1416.125,"end":1416.625,"sentiment":"neutral","sentiment_score":-0.06174749881029129},{"text":"But we do not provide that one.","start":1417.0399,"end":1419.52,"sentiment":"neutral","sentiment_score":-0.17009388229676656}],"sentiment":"neutral","sentiment_score":-0.12982914166954848,"num_words":26,"start":1401.87,"end":1419.52},{"sentences":[{"text":"But I can ask her back and see if she can make one.","start":1419.52,"end":1422.5,"sentiment":"neutral","sentiment_score":-0.08618201372715142},{"text":"Then I'll get back to you.","start":1423.0399,"end":1424.74,"sentiment":"neutral","sentiment_score":-0.019683013980587322},{"text":"No.","start":1429.0399,"end":1429.5399,"sentiment":"neutral","sentiment_score":-0.21101725101470947},{"text":"Payment?","start":1435.725,"end":1436.225,"sentiment":"neutral","sentiment_score":-0.2176186442375183},{"text":"Is is it a receipt?","start":1438.685,"end":1440.0651,"sentiment":"neutral","sentiment_score":-0.20952680408954621}],"sentiment":"neutral","sentiment_score":-0.10441285300140198,"num_words":26,"start":1419.52,"end":1440.0651},{"sentences":[{"text":"Yeah.","start":1450.5,"end":1451.0,"sentiment":"neutral","sentiment_score":-0.04136720299720764},{"text":"I think you can see that on your customer portal.","start":1451.0599,"end":1454.36,"sentiment":"neutral","sentiment_score":-0.06527919173240662},{"text":"Have you checked already your customer portal?","start":1463.095,"end":1465.435,"sentiment":"neutral","sentiment_score":-0.09762243287903923},{"text":"Yeah.","start":1476.5801,"end":1477.0801,"sentiment":"neutral","sentiment_score":-0.08245087414979935},{"text":"Only the account you sent.","start":1477.7001,"end":1479.8,"sentiment":"neutral","sentiment_score":-0.2721190884709358}],"sentiment":"neutral","sentiment_score":-0.11752343612412612,"num_words":24,"start":1450.5,"end":1479.8}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. No worries. Text message? No. No. Actually, I need a letter kind of thing. Welcome back letter kind of thing. Usually provided. Right? Into the mail ID. Yes. Kind of which we can use as a reference options. Which can we can use as a verification. Like, I need to give us the utility bill for the proof of our residence. So I'm using the yeah. Yes. Exactly. My name, my address. You said basically Johnny only, but I just added my complete name right now. Basically, because you are too early, Johnny. Because I just recently went to the Access Canberra, and they requested my my complete name in the documents. Yeah. No? No. Nothing. Mail ID. Yes. I received, actually. You're welcome to the portal. Do you have any letter kind of things, actually? No. I don't want get a mail, actually. I need, like, the kind of lectures which is having this kind of This is this is correct only. But do you have any lecture welcome lecture kind of things? Yeah. Because I need, like, usually the people will send me the, like, a welcome letter, like, in a utility bill, which is having that and the data, which I can use that. Yeah. Not not physical letter. You can attach the letter to the mail ID. I can take that one. Email is okay. I need to ask one more thing. Can I add my wife's name also into the account? You can add. Right? Can you please add that one? Yeah. Yeah. Yeah. Hi. Oh, no. Actually I'm not asking the mail, actually. I'm I'm I need to get a, like, a a kind of a letter in which is a a kind of a PDF format, which is having your Ethel details and my name. And and I just I need it attached and send me that one. Usually, people will do. Right? That kind of kind of letters. Yes. The PDF actually, like, in your letter pad, any kind of usually, if you're from getting the portal, there is some some agreement contract is there. Right? But if you tell me, like, right now, I just got the energy local urban utility for the gas and this thing. And they they send me the welcome letter, like, I can use as a proof. But There's nothing. Where was in the contract? I I can see that because I am just logging to the contract, actually. There is no contract is there, but the no. My name is not mentioned there, actually. No. No. I just need my name name and address. Then how can we put the you said the proof, actually? I I need a I need a proper evidence, actually. I need a proper things from the because usually, everyone provide, actually. Everyone will provide. On that, you can see that, but there is no name of my name or either the my home address. Nothing is there, actually. No. Please don't use the general one because we need something as a proof. Right? Because I need to give you some that's it. Like what is it? As my proof of things, utility bill, I need to give that to someone. How can I, like, give a general things, actually? No. Not the thing, actually. That's why it is not that much more a professional way to deal. Right? That's not the ideal way to things. Everybody will provide. Right? No. Contract I downloaded, but there is no my name is not there. My home address is not there. How can I use that proof, actually? No. No. I'm not getting actually. I'm I'm seriously not getting actually what it is. So why it has become very complicated, the thing? No. I need to give us a utility bill there, actually. Well, just me one moment. And how can I change the my login is on some numbers are there? Right? Can I use my email ID as a login? Yeah. So remembering this load. No. Credential, is there let me I'm just getting my contact is not there actually in the things. Documents, I'm checking. These my, like So there is no data is available, actually. I'm not getting your messages, actually. Email I got. Yeah. That's also I received. No. No. I got the password and login. That's not an issue. Whereas, I got the inside, and where is the documents part, actually? And the customer fee is free. Right? This one? Where I can find the call? Right? Text me? Yeah. Sorry? Yeah. My name. And I would like to I need to add my wife's name as well into this one because she can also use as a this one. Okay. I'm not playing right now. But where I can find the I'm just writing it right now. I just seen now right now. Her name is Dina Raju. I mentioned in the mail. Hello? In the website is available? Okay. Let me check. Where is it? Find to find out it's a document. So I couldn't able to see anything in the mobile website. Okay. Can you please send me in mail that one? I couldn't able to see in the portal at the moment. Where where is the documents part? Is it there? Or okay. You only put my name and where is the, like, my house address mentioned here? Okay. Actually, that is recorded. Maybe maybe, like, a document you can provide with my name, my wife's name, and my home address because utility bill refers to the actually, not the person, actually. It's the person with the home address. So both should be there, actually. No. It should be you don't provide me, like, the welcome letter kind of things, actually, mentioning the home address, the person's name kind of things. No. No. That's don't don't I don't need a physical copy. Just actually just needed this kind of attachment, but everybody will forward, actually. Otherwise, I can download it from the, like, website, but nothing mainly, my format is required. My name is required. But otherwise, this is not to whom we are, like, putting, actually. Mine, if we are no. Actually, the name the same the my name will be having other person also. Two persons having the same address, but we need to confirm the form address also. Right? Because I need to give us a reference. Like, they are asking the proof of resident kind of utility bill, and that you should be required. And while we're I don't I couldn't be able to find anything in the portal. And it's the first time. I was using the many Wi Fi before I can easily access my data. But this is I'm finding this difficulty. Sorry? No. This is the one of the utility thing. This is the one of the utility thing. Right? And Wi Fi. Where is where I did the payment also. Right? Where I can find that one? Now you don't have any document actually in the portal? I'm surprised actually. Nothing is not no document is there like no. That's not a email actually. Yeah. Like, not to me. Like, where I can my name and address should be there. Right? I'm just then what is the purpose of hiring the utility bill? No. My orders are there. Let me check my my orders. I think this number no. This is No. No. I'm I'm in portal right now. Like, I don't know if I need orders, actually. Nothing nothing is visible there, actually. Not okay much better. Like, Warren, this is actually, how can we, like,","confidence":0.95410156,"words":[{"word":"hello","start":1.4399999,"end":1.9399999,"confidence":0.97021484,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.007449474185705185},{"word":"yeah","start":6.0,"end":6.16,"confidence":0.73657227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.21206054091453552},{"word":"no","start":6.16,"end":6.3199997,"confidence":0.9277344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.0934855192899704},{"word":"worries","start":6.3199997,"end":6.8199997,"confidence":0.98339844,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.0629369243979454},{"word":"text","start":21.425,"end":21.744999,"confidence":0.32348633,"punctuated_word":"Text","sentiment":"neutral","sentiment_score":-0.0013536550104618073},{"word":"message","start":21.744999,"end":22.244999,"confidence":0.8496094,"punctuated_word":"message?","sentiment":"neutral","sentiment_score":0.0049186330288648605},{"word":"no","start":27.54,"end":27.78,"confidence":0.9511719,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21173901855945587},{"word":"no","start":27.78,"end":27.94,"confidence":0.892334,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21023203432559967},{"word":"actually","start":27.94,"end":28.26,"confidence":0.9760742,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.16061857342720032},{"word":"i","start":28.26,"end":28.42,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23516467213630676},{"word":"need","start":28.42,"end":28.66,"confidence":0.95703125,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2094297707080841},{"word":"a","start":28.66,"end":29.06,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1968311071395874},{"word":"letter","start":29.06,"end":29.54,"confidence":0.9448242,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":-0.14077255129814148},{"word":"kind","start":29.54,"end":29.779999,"confidence":0.7963867,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.1815371960401535},{"word":"of","start":29.779999,"end":29.86,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1563786268234253},{"word":"thing","start":29.86,"end":30.26,"confidence":0.6843262,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.1800334006547928},{"word":"welcome","start":30.26,"end":30.58,"confidence":0.8364258,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":-0.02720355987548828},{"word":"back","start":30.58,"end":30.9,"confidence":0.94628906,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.07725793868303299},{"word":"letter","start":30.9,"end":31.14,"confidence":0.8833008,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":0.019805043935775757},{"word":"kind","start":31.14,"end":31.3,"confidence":0.93603516,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.046234130859375},{"word":"of","start":31.3,"end":31.380001,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1190001666545868},{"word":"thing","start":31.380001,"end":31.619999,"confidence":0.75,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":0.12366084009408952},{"word":"usually","start":31.619999,"end":31.94,"confidence":0.2322998,"punctuated_word":"Usually","sentiment":"neutral","sentiment_score":0.05496912822127342},{"word":"provided","start":31.94,"end":32.34,"confidence":0.45361328,"punctuated_word":"provided.","sentiment":"neutral","sentiment_score":0.054858963936567307},{"word":"right","start":32.34,"end":32.84,"confidence":0.9909668,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.041182778775691986},{"word":"into","start":33.38,"end":33.62,"confidence":0.7866211,"punctuated_word":"Into","sentiment":"neutral","sentiment_score":0.017415130510926247},{"word":"the","start":33.62,"end":33.78,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02694473043084145},{"word":"mail","start":33.78,"end":34.1,"confidence":0.96777344,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":0.00342414528131485},{"word":"id","start":34.1,"end":34.6,"confidence":0.82543945,"punctuated_word":"ID.","sentiment":"neutral","sentiment_score":0.026955867186188694},{"word":"yes","start":34.9,"end":35.4,"confidence":0.63623047,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08444423973560333},{"word":"kind","start":35.54,"end":35.86,"confidence":0.80615234,"punctuated_word":"Kind","sentiment":"neutral","sentiment_score":0.04603332281112671},{"word":"of","start":35.86,"end":36.36,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07226590067148209},{"word":"which","start":36.66,"end":37.059998,"confidence":0.9873047,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.05123179033398628},{"word":"we","start":37.059998,"end":37.22,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09226024150848389},{"word":"can","start":37.22,"end":37.38,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09736628830432892},{"word":"use","start":37.38,"end":37.7,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.07596035301685333},{"word":"as","start":37.7,"end":38.2,"confidence":0.96435547,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08616700023412704},{"word":"a","start":38.42,"end":38.58,"confidence":0.8935547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06692445278167725},{"word":"reference","start":38.58,"end":39.059998,"confidence":0.7944336,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.04449325427412987},{"word":"options","start":39.059998,"end":39.559998,"confidence":0.93603516,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.07464154809713364},{"word":"which","start":44.895,"end":45.215,"confidence":0.9863281,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":0.03287064656615257},{"word":"can","start":45.215,"end":45.335,"confidence":0.96240234,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.01670262962579727},{"word":"we","start":45.454998,"end":45.614998,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.021333321928977966},{"word":"can","start":45.614998,"end":45.855,"confidence":0.99121094,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.015608318150043488},{"word":"use","start":45.855,"end":46.015,"confidence":0.9970703,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.02951645478606224},{"word":"as","start":46.015,"end":46.515,"confidence":0.609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.028452709317207336},{"word":"a","start":47.295,"end":47.535,"confidence":0.77001953,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0019639357924461365},{"word":"verification","start":47.535,"end":48.035,"confidence":0.64453125,"punctuated_word":"verification.","sentiment":"neutral","sentiment_score":-0.022466234862804413},{"word":"like","start":48.175,"end":48.495,"confidence":0.98413086,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.010160516947507858},{"word":"i","start":48.495,"end":48.655,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0050710588693618774},{"word":"need","start":48.655,"end":48.815,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.012470804154872894},{"word":"to","start":48.815,"end":48.975,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.025477886199951172},{"word":"give","start":48.975,"end":49.135,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.015371032059192656},{"word":"us","start":49.135,"end":49.295,"confidence":0.8989258,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.0041124820709228516},{"word":"the","start":49.295,"end":49.454998,"confidence":0.6660156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011675611138343813},{"word":"utility","start":49.454998,"end":49.855,"confidence":0.9980469,"punctuated_word":"utility","sentiment":"neutral","sentiment_score":-0.018133968114852905},{"word":"bill","start":49.855,"end":50.095,"confidence":0.99609375,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":-0.017818979918956757},{"word":"for","start":50.095,"end":50.254997,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.040894508361816406},{"word":"the","start":50.254997,"end":50.495,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03798800706863403},{"word":"proof","start":50.495,"end":50.735,"confidence":0.9921875,"punctuated_word":"proof","sentiment":"neutral","sentiment_score":-0.038221120834350586},{"word":"of","start":50.735,"end":50.975,"confidence":0.9667969,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0020527243614196777},{"word":"our","start":50.975,"end":51.135,"confidence":0.42236328,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.019328653812408447},{"word":"residence","start":51.135,"end":51.635,"confidence":0.8757324,"punctuated_word":"residence.","sentiment":"neutral","sentiment_score":0.0023661665618419647},{"word":"so","start":54.100002,"end":54.420002,"confidence":0.87060547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0430675745010376},{"word":"i'm","start":54.420002,"end":54.58,"confidence":0.99072266,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03747432306408882},{"word":"using","start":54.58,"end":54.980003,"confidence":0.81640625,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.026225529611110687},{"word":"the","start":54.980003,"end":55.480003,"confidence":0.56591797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025909967720508575},{"word":"yeah","start":58.82,"end":59.06,"confidence":0.94970703,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03556478023529053},{"word":"yes","start":59.06,"end":59.460003,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0577123686671257},{"word":"exactly","start":59.460003,"end":59.960003,"confidence":1.0,"punctuated_word":"Exactly.","sentiment":"neutral","sentiment_score":0.08009481430053711},{"word":"my","start":60.74,"end":60.980003,"confidence":0.95703125,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.06245753541588783},{"word":"name","start":60.980003,"end":61.22,"confidence":0.76782227,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.06281569600105286},{"word":"my","start":61.22,"end":61.38,"confidence":0.984375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.05216970667243004},{"word":"address","start":61.38,"end":61.88,"confidence":0.85302734,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.06770322471857071},{"word":"you","start":69.314995,"end":69.395,"confidence":0.84814453,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.0453062541782856},{"word":"said","start":69.395,"end":69.555,"confidence":0.9970703,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.046875908970832825},{"word":"basically","start":69.555,"end":69.875,"confidence":0.16992188,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":-0.037188656628131866},{"word":"johnny","start":69.875,"end":70.115,"confidence":0.48217773,"punctuated_word":"Johnny","sentiment":"neutral","sentiment_score":-0.07784736901521683},{"word":"only","start":70.115,"end":70.435,"confidence":0.96777344,"punctuated_word":"only,","sentiment":"neutral","sentiment_score":-0.0775122120976448},{"word":"but","start":70.435,"end":70.674995,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.058877501636743546},{"word":"i","start":70.674995,"end":70.835,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05784264951944351},{"word":"just","start":70.835,"end":71.155,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0214533731341362},{"word":"added","start":71.155,"end":71.475,"confidence":1.0,"punctuated_word":"added","sentiment":"neutral","sentiment_score":0.000986836850643158},{"word":"my","start":71.475,"end":71.634995,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.02402738481760025},{"word":"complete","start":71.634995,"end":72.034996,"confidence":1.0,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":-0.015938319265842438},{"word":"name","start":72.034996,"end":72.274994,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.03691741079092026},{"word":"right","start":72.274994,"end":72.435,"confidence":0.9951172,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.0031397417187690735},{"word":"now","start":72.435,"end":72.674995,"confidence":0.7570801,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.009658757597208025},{"word":"basically","start":72.674995,"end":72.994995,"confidence":0.8120117,"punctuated_word":"Basically,","sentiment":"neutral","sentiment_score":-0.0851525291800499},{"word":"because","start":72.994995,"end":73.235,"confidence":0.52001953,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.13612234592437744},{"word":"you","start":73.235,"end":73.314995,"confidence":0.3400879,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2266431450843811},{"word":"are","start":73.314995,"end":73.395,"confidence":0.42358398,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.19163554906845093},{"word":"too","start":73.395,"end":73.555,"confidence":0.23852539,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.25045037269592285},{"word":"early","start":73.555,"end":73.875,"confidence":0.7290039,"punctuated_word":"early,","sentiment":"neutral","sentiment_score":-0.2244051694869995},{"word":"johnny","start":73.875,"end":74.195,"confidence":0.7836914,"punctuated_word":"Johnny.","sentiment":"neutral","sentiment_score":-0.19300565123558044},{"word":"because","start":74.195,"end":74.695,"confidence":0.9741211,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.11837243288755415},{"word":"i","start":75.235,"end":75.395,"confidence":0.85546875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11939969658851624},{"word":"just","start":75.395,"end":75.715,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08154366165399551},{"word":"recently","start":75.715,"end":76.215,"confidence":0.95166016,"punctuated_word":"recently","sentiment":"neutral","sentiment_score":-0.045123323798179626},{"word":"went","start":76.274994,"end":76.515,"confidence":1.0,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.0782819613814354},{"word":"to","start":76.515,"end":76.674995,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08323085308074951},{"word":"the","start":76.674995,"end":76.91499,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06891732662916183},{"word":"access","start":76.91499,"end":77.314995,"confidence":0.7915039,"punctuated_word":"Access","sentiment":"neutral","sentiment_score":-0.060797903686761856},{"word":"canberra","start":77.314995,"end":77.795,"confidence":0.8642578,"punctuated_word":"Canberra,","sentiment":"neutral","sentiment_score":-0.030183032155036926},{"word":"and","start":77.795,"end":77.954994,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02971775084733963},{"word":"they","start":77.954994,"end":78.195,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.03030267357826233},{"word":"requested","start":78.195,"end":78.695,"confidence":0.4970703,"punctuated_word":"requested","sentiment":"neutral","sentiment_score":-0.04736611992120743},{"word":"my","start":79.075,"end":79.41,"confidence":0.9716797,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.028370141983032227},{"word":"my","start":79.89001,"end":80.21001,"confidence":0.38500977,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.01996571570634842},{"word":"complete","start":80.21001,"end":80.61,"confidence":0.95166016,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":-0.018274806439876556},{"word":"name","start":80.61,"end":80.850006,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0755574181675911},{"word":"in","start":80.850006,"end":80.93,"confidence":0.9819336,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.05303885042667389},{"word":"the","start":80.93,"end":81.090004,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07533849030733109},{"word":"documents","start":81.090004,"end":81.590004,"confidence":0.9904785,"punctuated_word":"documents.","sentiment":"neutral","sentiment_score":-0.016560927033424377},{"word":"yeah","start":86.53001,"end":87.03001,"confidence":0.9863281,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01512117963284254},{"word":"no","start":91.57001,"end":92.07001,"confidence":0.8964844,"punctuated_word":"No?","sentiment":"neutral","sentiment_score":-0.11223705112934113},{"word":"no","start":94.91499,"end":95.075,"confidence":0.8461914,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11982109397649764},{"word":"nothing","start":95.075,"end":95.575,"confidence":0.99609375,"punctuated_word":"Nothing.","sentiment":"neutral","sentiment_score":-0.10241810232400894},{"word":"mail","start":99.314995,"end":99.715,"confidence":0.3317871,"punctuated_word":"Mail","sentiment":"neutral","sentiment_score":-0.010953009128570557},{"word":"id","start":99.715,"end":100.115,"confidence":0.6920166,"punctuated_word":"ID.","sentiment":"neutral","sentiment_score":-0.0012137331068515778},{"word":"yes","start":100.115,"end":100.435,"confidence":0.9765625,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03836838528513909},{"word":"i","start":100.435,"end":100.59499,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06983920931816101},{"word":"received","start":100.59499,"end":101.075,"confidence":0.78222656,"punctuated_word":"received,","sentiment":"neutral","sentiment_score":0.07754342257976532},{"word":"actually","start":101.075,"end":101.475,"confidence":0.97021484,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":0.08857482671737671},{"word":"you're","start":101.475,"end":101.634995,"confidence":0.4371338,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.2898428738117218},{"word":"welcome","start":101.634995,"end":102.134995,"confidence":0.33544922,"punctuated_word":"welcome","sentiment":"positive","sentiment_score":0.4093257784843445},{"word":"to","start":103.395,"end":103.634995,"confidence":0.9589844,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.367069959640503},{"word":"the","start":103.634995,"end":103.795,"confidence":0.95410156,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3424188792705536},{"word":"portal","start":103.795,"end":104.295,"confidence":0.7034912,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":0.3240317702293396},{"word":"do","start":104.435,"end":104.674995,"confidence":0.9291992,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.07290425151586533},{"word":"you","start":104.674995,"end":104.755,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07184092700481415},{"word":"have","start":104.755,"end":104.994995,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.044525064527988434},{"word":"any","start":104.994995,"end":105.235,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.039048537611961365},{"word":"letter","start":105.235,"end":105.634995,"confidence":0.57177734,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":0.011202458292245863},{"word":"kind","start":105.634995,"end":105.795,"confidence":0.95410156,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.004309754818677902},{"word":"of","start":105.795,"end":105.954994,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02861110121011734},{"word":"things","start":105.954994,"end":106.274994,"confidence":0.923584,"punctuated_word":"things,","sentiment":"neutral","sentiment_score":0.03088773787021637},{"word":"actually","start":106.274994,"end":106.774994,"confidence":0.9980469,"punctuated_word":"actually?","sentiment":"neutral","sentiment_score":0.03140368312597275},{"word":"no","start":106.91499,"end":107.075,"confidence":0.9975586,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.25806307792663574},{"word":"i","start":107.075,"end":107.235,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35999971628189087},{"word":"don't","start":107.235,"end":107.475,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.31087028980255127},{"word":"want","start":107.475,"end":107.88,"confidence":0.97802734,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.38779741525650024},{"word":"get","start":107.96,"end":108.04,"confidence":0.35180664,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.4325803220272064},{"word":"a","start":108.04,"end":108.28,"confidence":0.8676758,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3649868071079254},{"word":"mail","start":108.28,"end":108.52,"confidence":0.9428711,"punctuated_word":"mail,","sentiment":"neutral","sentiment_score":-0.32898586988449097},{"word":"actually","start":108.52,"end":109.02,"confidence":1.0,"punctuated_word":"actually.","sentiment":"negative","sentiment_score":-0.3404310941696167},{"word":"i","start":109.479996,"end":109.71999,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21494081616401672},{"word":"need","start":109.71999,"end":110.21999,"confidence":0.7392578,"punctuated_word":"need,","sentiment":"neutral","sentiment_score":-0.19942909479141235},{"word":"like","start":111.799995,"end":112.119995,"confidence":0.9428711,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1842222660779953},{"word":"the","start":112.119995,"end":112.2,"confidence":0.8154297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.173660546541214},{"word":"kind","start":112.2,"end":112.439995,"confidence":0.9941406,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.16227498650550842},{"word":"of","start":112.439995,"end":112.6,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.18259161710739136},{"word":"lectures","start":112.6,"end":113.0,"confidence":0.8911133,"punctuated_word":"lectures","sentiment":"neutral","sentiment_score":-0.1596929430961609},{"word":"which","start":113.0,"end":113.24,"confidence":0.8569336,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.1531679630279541},{"word":"is","start":113.24,"end":113.399994,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1681388020515442},{"word":"having","start":113.399994,"end":113.71999,"confidence":0.99902344,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.14632108807563782},{"word":"this","start":113.71999,"end":114.21999,"confidence":0.98828125,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.16485269367694855},{"word":"kind","start":114.439995,"end":114.68,"confidence":0.98095703,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.20962420105934143},{"word":"of","start":114.68,"end":115.0,"confidence":0.98535156,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2327096313238144},{"word":"this","start":123.695,"end":123.854996,"confidence":0.73046875,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.05407748371362686},{"word":"is","start":123.854996,"end":124.295,"confidence":0.7817383,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.030077576637268063},{"word":"this","start":124.295,"end":124.73499,"confidence":0.6899414,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.029565274715423584},{"word":"is","start":124.73499,"end":124.895,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03126058727502823},{"word":"correct","start":124.895,"end":125.215,"confidence":0.9980469,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":-0.023703061044216156},{"word":"only","start":125.215,"end":125.534996,"confidence":0.8588867,"punctuated_word":"only.","sentiment":"neutral","sentiment_score":-0.04673083871603012},{"word":"but","start":125.534996,"end":125.774994,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.029801838099956512},{"word":"do","start":125.774994,"end":125.935,"confidence":0.96240234,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.014622442424297333},{"word":"you","start":125.935,"end":126.015,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.007633518427610397},{"word":"have","start":126.015,"end":126.255,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.002992779016494751},{"word":"any","start":126.255,"end":126.41499,"confidence":0.9760742,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.00221484899520874},{"word":"lecture","start":126.41499,"end":126.575,"confidence":0.76708984,"punctuated_word":"lecture","sentiment":"neutral","sentiment_score":-0.0006636008620262146},{"word":"welcome","start":126.73499,"end":127.215,"confidence":0.91748047,"punctuated_word":"welcome","sentiment":"neutral","sentiment_score":-0.012604381889104843},{"word":"lecture","start":127.215,"end":127.534996,"confidence":0.96240234,"punctuated_word":"lecture","sentiment":"neutral","sentiment_score":0.013565421104431152},{"word":"kind","start":127.534996,"end":127.774994,"confidence":0.9604492,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.02219212055206299},{"word":"of","start":127.774994,"end":127.854996,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.006644129753112793},{"word":"things","start":127.854996,"end":128.355,"confidence":0.7578125,"punctuated_word":"things?","sentiment":"neutral","sentiment_score":-0.00769476592540741},{"word":"yeah","start":134.94,"end":135.26,"confidence":0.661499,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01196228712797165},{"word":"because","start":135.26,"end":135.65999,"confidence":0.84814453,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.012110628187656404},{"word":"i","start":135.65999,"end":135.81999,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005791209638118744},{"word":"need","start":135.81999,"end":136.31999,"confidence":0.6982422,"punctuated_word":"need,","sentiment":"neutral","sentiment_score":-0.00030090659856796265},{"word":"like","start":136.54,"end":136.94,"confidence":0.8063965,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0050218366086483},{"word":"usually","start":136.94,"end":137.44,"confidence":0.47070312,"punctuated_word":"usually","sentiment":"neutral","sentiment_score":0.0421372726559639},{"word":"the","start":137.65999,"end":137.81999,"confidence":0.53759766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014409884810447691},{"word":"people","start":137.81999,"end":138.22,"confidence":0.9980469,"punctuated_word":"people","sentiment":"neutral","sentiment_score":0.026560217142105103},{"word":"will","start":138.22,"end":138.37999,"confidence":0.9941406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.019160903990268707},{"word":"send","start":138.37999,"end":138.62,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.015057362616062164},{"word":"me","start":138.62,"end":138.78,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.02312326431274414},{"word":"the","start":138.78,"end":139.09999,"confidence":0.7939453,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":-0.007734443992376328},{"word":"like","start":139.09999,"end":139.26,"confidence":0.984375,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.008668746799230576},{"word":"a","start":139.26,"end":139.42,"confidence":0.40698242,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.011852774769067764},{"word":"welcome","start":139.42,"end":139.81999,"confidence":0.83447266,"punctuated_word":"welcome","sentiment":"neutral","sentiment_score":0.06328503042459488},{"word":"letter","start":139.81999,"end":140.06,"confidence":0.6201172,"punctuated_word":"letter,","sentiment":"neutral","sentiment_score":0.010643228888511658},{"word":"like","start":140.06,"end":140.22,"confidence":0.7229004,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.011166386306285858},{"word":"in","start":140.22,"end":140.34,"confidence":0.44091797,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02844743430614471},{"word":"a","start":140.34,"end":140.45999,"confidence":0.59472656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.035940635949373245},{"word":"utility","start":140.45999,"end":140.95999,"confidence":0.94189453,"punctuated_word":"utility","sentiment":"neutral","sentiment_score":0.014194078743457794},{"word":"bill","start":141.01999,"end":141.51999,"confidence":0.7788086,"punctuated_word":"bill,","sentiment":"neutral","sentiment_score":0.004435233771800995},{"word":"which","start":141.58,"end":141.9,"confidence":0.87890625,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.006130017340183258},{"word":"is","start":141.9,"end":142.06,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.002373643219470978},{"word":"having","start":142.06,"end":142.45999,"confidence":0.71191406,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.02093730121850967},{"word":"that","start":142.45999,"end":142.78,"confidence":0.7524414,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01785949617624283},{"word":"and","start":142.78,"end":143.26,"confidence":0.2565918,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.003527536988258362},{"word":"the","start":143.26,"end":143.42,"confidence":0.5566406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0029877126216888428},{"word":"data","start":143.42,"end":143.92,"confidence":0.47399902,"punctuated_word":"data,","sentiment":"neutral","sentiment_score":-0.006498727947473526},{"word":"which","start":146.22,"end":146.37999,"confidence":0.9370117,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.025132078677415848},{"word":"i","start":146.37999,"end":146.54,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00873412936925888},{"word":"can","start":146.54,"end":146.7,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0013281852006912231},{"word":"use","start":146.7,"end":147.01999,"confidence":0.99609375,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.026702627539634705},{"word":"that","start":147.01999,"end":147.51999,"confidence":0.58776855,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.023071665316820145},{"word":"yeah","start":149.745,"end":150.245,"confidence":0.7753906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013074249029159546},{"word":"not","start":165.64,"end":165.87999,"confidence":0.5083008,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.0991310104727745},{"word":"not","start":165.87999,"end":166.12,"confidence":0.9760742,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10795316100120544},{"word":"physical","start":166.12,"end":166.59999,"confidence":0.93847656,"punctuated_word":"physical","sentiment":"neutral","sentiment_score":-0.19338299334049225},{"word":"letter","start":166.59999,"end":166.84,"confidence":0.9133301,"punctuated_word":"letter.","sentiment":"neutral","sentiment_score":-0.051025550812482834},{"word":"you","start":166.84,"end":167.07999,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.17285344004631042},{"word":"can","start":167.07999,"end":167.23999,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.17479825019836426},{"word":"attach","start":167.23999,"end":167.56,"confidence":0.9902344,"punctuated_word":"attach","sentiment":"neutral","sentiment_score":0.1930650025606155},{"word":"the","start":167.56,"end":167.64,"confidence":0.79052734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2018594890832901},{"word":"letter","start":167.64,"end":167.79999,"confidence":0.99902344,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":0.15233346819877625},{"word":"to","start":167.79999,"end":167.95999,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22168686985969543},{"word":"the","start":167.95999,"end":168.04,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2096634805202484},{"word":"mail","start":168.04,"end":168.35999,"confidence":0.9472656,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":0.1262955665588379},{"word":"id","start":168.35999,"end":168.59999,"confidence":0.9836426,"punctuated_word":"ID.","sentiment":"neutral","sentiment_score":0.17791464924812317},{"word":"i","start":168.59999,"end":168.68,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.19853098690509796},{"word":"can","start":168.68,"end":168.92,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.15329068899154663},{"word":"take","start":168.92,"end":169.07999,"confidence":0.9199219,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.18084117770195007},{"word":"that","start":169.07999,"end":169.31999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.17772026360034943},{"word":"one","start":169.31999,"end":169.81999,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.11640413105487823},{"word":"email","start":172.12,"end":172.59999,"confidence":0.7729492,"punctuated_word":"Email","sentiment":"neutral","sentiment_score":0.1164429783821106},{"word":"is","start":172.59999,"end":172.84,"confidence":0.73339844,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1319980025291443},{"word":"okay","start":172.84,"end":173.34,"confidence":0.6538086,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.10908189415931702},{"word":"i","start":173.71999,"end":173.79999,"confidence":0.45263672,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007895302027463913},{"word":"need","start":173.79999,"end":173.95999,"confidence":0.4880371,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.002204693853855133},{"word":"to","start":173.95999,"end":174.12,"confidence":0.75683594,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012686658650636671},{"word":"ask","start":174.12,"end":174.35999,"confidence":0.9667969,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.0021887384355068207},{"word":"one","start":174.35999,"end":174.59999,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.011756852269172668},{"word":"more","start":174.59999,"end":174.76,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.006221061572432518},{"word":"thing","start":174.76,"end":175.15999,"confidence":0.9797363,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":0.02022882923483849},{"word":"can","start":175.15999,"end":175.4,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.04404313117265701},{"word":"i","start":175.4,"end":175.71999,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06930868327617645},{"word":"add","start":175.71999,"end":175.95999,"confidence":0.99902344,"punctuated_word":"add","sentiment":"neutral","sentiment_score":0.06878652423620224},{"word":"my","start":175.95999,"end":176.2,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0683852881193161},{"word":"wife's","start":176.2,"end":176.43999,"confidence":0.9716797,"punctuated_word":"wife's","sentiment":"neutral","sentiment_score":0.08588673919439316},{"word":"name","start":176.43999,"end":176.68,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.08353734761476517},{"word":"also","start":176.68,"end":177.0,"confidence":0.9633789,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.1216801255941391},{"word":"into","start":177.0,"end":177.31999,"confidence":0.9370117,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.08630601316690445},{"word":"the","start":177.31999,"end":177.4,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09036944806575777},{"word":"account","start":177.4,"end":177.9,"confidence":0.9970703,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":0.0865752100944519},{"word":"you","start":183.275,"end":183.515,"confidence":0.48901367,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1181185021996498},{"word":"can","start":183.515,"end":183.67499,"confidence":0.98095703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12141033262014388},{"word":"add","start":183.67499,"end":183.915,"confidence":0.48181152,"punctuated_word":"add.","sentiment":"neutral","sentiment_score":0.11423563957214355},{"word":"right","start":183.915,"end":184.075,"confidence":0.9187012,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.08205564320087433},{"word":"can","start":184.075,"end":184.235,"confidence":0.8339844,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.07834625989198685},{"word":"you","start":184.235,"end":184.47499,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06242969632148743},{"word":"please","start":184.47499,"end":184.875,"confidence":0.9951172,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.07445670664310455},{"word":"add","start":184.875,"end":185.11499,"confidence":0.9980469,"punctuated_word":"add","sentiment":"neutral","sentiment_score":0.04318610578775406},{"word":"that","start":185.11499,"end":185.275,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05676043778657913},{"word":"one","start":185.275,"end":185.775,"confidence":0.9995117,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.047774553298950195},{"word":"yeah","start":188.95499,"end":189.45499,"confidence":0.90234375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10006110370159148},{"word":"yeah","start":197.12,"end":197.62,"confidence":0.86499023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06312783062458038},{"word":"yeah","start":417.82,"end":418.06,"confidence":0.9140625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05920865014195442},{"word":"hi","start":418.06,"end":418.56,"confidence":0.99560547,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.08073589205741882},{"word":"oh","start":425.875,"end":426.035,"confidence":0.94262695,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.2398855686187744},{"word":"no","start":426.035,"end":426.435,"confidence":0.94189453,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.25053179264068604},{"word":"actually","start":426.435,"end":426.835,"confidence":0.98535156,"punctuated_word":"Actually","sentiment":"neutral","sentiment_score":-0.2296254336833954},{"word":"i'm","start":428.435,"end":428.915,"confidence":0.78637695,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.25282931327819824},{"word":"not","start":428.915,"end":429.23502,"confidence":0.82470703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.30972665548324585},{"word":"asking","start":429.23502,"end":429.635,"confidence":0.9506836,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.2759859561920166},{"word":"the","start":429.635,"end":430.115,"confidence":0.94970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32216623425483704},{"word":"mail","start":430.115,"end":430.515,"confidence":0.75439453,"punctuated_word":"mail,","sentiment":"neutral","sentiment_score":-0.2968447804450989},{"word":"actually","start":430.515,"end":431.015,"confidence":0.9951172,"punctuated_word":"actually.","sentiment":"negative","sentiment_score":-0.33616816997528076},{"word":"i'm","start":431.075,"end":431.575,"confidence":0.9404297,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1878111362457275},{"word":"i'm","start":431.875,"end":432.115,"confidence":0.77368164,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1248527392745018},{"word":"i","start":432.195,"end":432.435,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15348567068576813},{"word":"need","start":432.435,"end":432.595,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.1052904576063156},{"word":"to","start":432.595,"end":432.755,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10957598686218262},{"word":"get","start":432.755,"end":433.075,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.11351612210273744},{"word":"a","start":433.075,"end":433.155,"confidence":0.6341553,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":-0.11435152590274812},{"word":"like","start":433.155,"end":433.655,"confidence":0.98657227,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.11534324288368224},{"word":"a","start":435.395,"end":435.475,"confidence":0.8041992,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1513772010803223},{"word":"a","start":435.475,"end":435.555,"confidence":0.61328125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14278888702392578},{"word":"kind","start":435.555,"end":435.875,"confidence":0.9482422,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.08479878306388855},{"word":"of","start":435.875,"end":436.375,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09990866482257844},{"word":"a","start":437.51,"end":437.59003,"confidence":0.52197266,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15911337733268738},{"word":"letter","start":437.59003,"end":437.99002,"confidence":0.9248047,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":-0.10287688672542572},{"word":"in","start":437.99002,"end":438.23,"confidence":0.39111328,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08275149762630463},{"word":"which","start":438.23,"end":438.47,"confidence":0.7675781,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.0898023396730423},{"word":"is","start":438.47,"end":438.55,"confidence":0.9580078,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0831565260887146},{"word":"a","start":438.55,"end":438.63,"confidence":0.8378906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09105737507343292},{"word":"a","start":438.63,"end":439.13,"confidence":0.56103516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09682170301675797},{"word":"kind","start":439.35,"end":439.59003,"confidence":0.99121094,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.06255032122135162},{"word":"of","start":439.59003,"end":439.75,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08664138615131378},{"word":"a","start":439.75,"end":439.99002,"confidence":0.97802734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09663822501897812},{"word":"pdf","start":439.99002,"end":440.47,"confidence":0.90527344,"punctuated_word":"PDF","sentiment":"neutral","sentiment_score":-0.1119513064622879},{"word":"format","start":440.47,"end":440.97,"confidence":0.8105469,"punctuated_word":"format,","sentiment":"neutral","sentiment_score":-0.06759313493967056},{"word":"which","start":441.51,"end":441.83002,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.01312054693698883},{"word":"is","start":441.83002,"end":441.99002,"confidence":0.9873047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.016095072031021118},{"word":"having","start":441.99002,"end":442.39,"confidence":0.96875,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.011270038783550262},{"word":"your","start":442.39,"end":442.79,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03813166171312332},{"word":"ethel","start":442.79,"end":443.27002,"confidence":0.5961914,"punctuated_word":"Ethel","sentiment":"neutral","sentiment_score":0.001613706350326538},{"word":"details","start":443.27002,"end":443.75,"confidence":0.9394531,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.05923665314912796},{"word":"and","start":443.75,"end":443.99002,"confidence":0.9116211,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.001578204333782196},{"word":"my","start":443.99002,"end":444.23,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.004567459225654602},{"word":"name","start":444.23,"end":444.73,"confidence":0.8232422,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.0839560478925705},{"word":"and","start":445.51,"end":446.01,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.010197773575782776},{"word":"and","start":446.63,"end":447.11002,"confidence":0.6430664,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.027079790830612183},{"word":"i","start":447.11002,"end":447.61002,"confidence":0.9614258,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0154617577791214},{"word":"just","start":447.75,"end":447.99002,"confidence":0.8496094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03684387356042862},{"word":"i","start":448.39,"end":448.55002,"confidence":0.7519531,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0003905892372131348},{"word":"need","start":448.55002,"end":448.79,"confidence":0.69921875,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.05294126272201538},{"word":"it","start":448.79,"end":449.03,"confidence":0.5209961,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.043151743710041046},{"word":"attached","start":449.03,"end":449.35,"confidence":0.41625977,"punctuated_word":"attached","sentiment":"neutral","sentiment_score":0.02885037660598755},{"word":"and","start":449.35,"end":449.67,"confidence":0.9243164,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.007714226841926575},{"word":"send","start":449.67,"end":449.99002,"confidence":0.80126953,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.04035275429487229},{"word":"me","start":449.99002,"end":450.23,"confidence":0.98828125,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.0023649856448173523},{"word":"that","start":450.23,"end":450.47,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.005639240145683289},{"word":"one","start":450.47,"end":450.97,"confidence":1.0,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.09437170624732973},{"word":"usually","start":451.335,"end":451.575,"confidence":0.86376953,"punctuated_word":"Usually,","sentiment":"neutral","sentiment_score":-0.005984683986753225},{"word":"people","start":451.575,"end":452.055,"confidence":0.99609375,"punctuated_word":"people","sentiment":"neutral","sentiment_score":0.019310764968395233},{"word":"will","start":452.055,"end":452.215,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.01225324720144272},{"word":"do","start":452.215,"end":452.455,"confidence":0.7524414,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.01694399304687977},{"word":"right","start":452.455,"end":452.695,"confidence":0.9946289,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.03673765808343887},{"word":"that","start":452.695,"end":452.935,"confidence":0.9951172,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.04900873452425003},{"word":"kind","start":452.935,"end":453.435,"confidence":0.9980469,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.04354139044880867},{"word":"of","start":453.495,"end":453.655,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03263721242547035},{"word":"kind","start":453.655,"end":453.895,"confidence":0.8251953,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.031974244862794876},{"word":"of","start":453.895,"end":454.135,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05134287476539612},{"word":"letters","start":454.135,"end":454.635,"confidence":0.9370117,"punctuated_word":"letters.","sentiment":"neutral","sentiment_score":-0.09708178788423538},{"word":"yes","start":460.295,"end":460.615,"confidence":0.9074707,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05091634392738342},{"word":"the","start":460.615,"end":460.775,"confidence":0.7270508,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.019435912370681763},{"word":"pdf","start":460.775,"end":461.255,"confidence":0.91845703,"punctuated_word":"PDF","sentiment":"neutral","sentiment_score":0.0448303259909153},{"word":"actually","start":461.255,"end":461.735,"confidence":0.49353027,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.05451464653015137},{"word":"like","start":461.735,"end":462.135,"confidence":0.8166504,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.05130589008331299},{"word":"in","start":462.135,"end":462.295,"confidence":0.37182617,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05474166199564934},{"word":"your","start":462.295,"end":462.615,"confidence":0.96972656,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06005001440644264},{"word":"letter","start":462.615,"end":462.935,"confidence":0.75683594,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":0.031268417835235596},{"word":"pad","start":462.935,"end":463.435,"confidence":0.548584,"punctuated_word":"pad,","sentiment":"neutral","sentiment_score":0.05899695307016373},{"word":"any","start":463.735,"end":464.135,"confidence":0.98291016,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.06765488535165787},{"word":"kind","start":464.135,"end":464.375,"confidence":0.9970703,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.033654212951660156},{"word":"of","start":464.375,"end":464.695,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04003224149346352},{"word":"usually","start":465.37,"end":465.87,"confidence":0.94921875,"punctuated_word":"usually,","sentiment":"neutral","sentiment_score":0.02999790385365486},{"word":"if","start":466.56998,"end":466.72998,"confidence":0.96777344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04650671035051346},{"word":"you're","start":466.72998,"end":466.88998,"confidence":0.7229004,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.0191626138985157},{"word":"from","start":466.88998,"end":467.05,"confidence":0.2006836,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.025193341076374057},{"word":"getting","start":467.05,"end":467.37,"confidence":0.96972656,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.02840552106499672},{"word":"the","start":467.37,"end":467.53,"confidence":0.6245117,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024270888417959213},{"word":"portal","start":467.53,"end":468.00998,"confidence":0.96875,"punctuated_word":"portal,","sentiment":"neutral","sentiment_score":0.027014238759875298},{"word":"there","start":468.00998,"end":468.16998,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.028020985424518585},{"word":"is","start":468.16998,"end":468.33,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0012115463614463806},{"word":"some","start":468.33,"end":468.83,"confidence":0.9941406,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.006472237408161163},{"word":"some","start":468.97,"end":469.13,"confidence":0.9589844,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.024721957743167877},{"word":"agreement","start":469.13,"end":469.61,"confidence":0.9790039,"punctuated_word":"agreement","sentiment":"neutral","sentiment_score":-0.020458653569221497},{"word":"contract","start":469.61,"end":470.00998,"confidence":0.9243164,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.012430861592292786},{"word":"is","start":470.00998,"end":470.16998,"confidence":0.87597656,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.011506997048854828},{"word":"there","start":470.16998,"end":470.33,"confidence":0.9602051,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.004772908985614777},{"word":"right","start":470.33,"end":470.83,"confidence":0.99658203,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.030667582526803017},{"word":"but","start":478.65,"end":479.15,"confidence":0.62646484,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04506642371416092},{"word":"if","start":479.835,"end":479.995,"confidence":0.6953125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.04787585884332657},{"word":"you","start":479.995,"end":480.195,"confidence":0.5776367,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05264889448881149},{"word":"tell","start":480.195,"end":480.39502,"confidence":0.1628418,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.057509567588567734},{"word":"me","start":480.39502,"end":480.595,"confidence":0.47192383,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.05751962214708328},{"word":"like","start":480.595,"end":480.795,"confidence":0.87060547,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.04908416420221329},{"word":"right","start":480.795,"end":481.035,"confidence":0.98291016,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.020917095243930817},{"word":"now","start":481.035,"end":481.355,"confidence":0.9194336,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.0328635647892952},{"word":"i","start":481.355,"end":481.515,"confidence":0.7026367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04468872398138046},{"word":"just","start":481.515,"end":482.015,"confidence":0.96777344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.009664185345172882},{"word":"got","start":482.795,"end":483.275,"confidence":0.93847656,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.005407057702541351},{"word":"the","start":483.275,"end":483.355,"confidence":0.92333984,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004282332956790924},{"word":"energy","start":483.355,"end":483.835,"confidence":0.82958984,"punctuated_word":"energy","sentiment":"neutral","sentiment_score":0.012271616607904434},{"word":"local","start":483.835,"end":484.315,"confidence":0.9038086,"punctuated_word":"local","sentiment":"neutral","sentiment_score":0.006834864616394043},{"word":"urban","start":484.315,"end":484.815,"confidence":0.234375,"punctuated_word":"urban","sentiment":"neutral","sentiment_score":0.028968866914510727},{"word":"utility","start":485.275,"end":485.675,"confidence":0.9741211,"punctuated_word":"utility","sentiment":"neutral","sentiment_score":0.031232215464115143},{"word":"for","start":485.675,"end":485.915,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0191720686852932},{"word":"the","start":485.915,"end":486.075,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005886375904083252},{"word":"gas","start":486.075,"end":486.315,"confidence":0.9863281,"punctuated_word":"gas","sentiment":"neutral","sentiment_score":0.01674659177660942},{"word":"and","start":486.315,"end":486.635,"confidence":0.95410156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012441284954547882},{"word":"this","start":486.635,"end":486.875,"confidence":0.52685547,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.01809616386890411},{"word":"thing","start":486.875,"end":487.375,"confidence":0.86035156,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":0.008561018854379654},{"word":"and","start":487.595,"end":487.755,"confidence":0.91259766,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.001316964626312256},{"word":"they","start":487.755,"end":487.915,"confidence":0.60253906,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.0007176771759986877},{"word":"they","start":487.915,"end":488.155,"confidence":0.94628906,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.024939142167568207},{"word":"send","start":488.155,"end":488.395,"confidence":0.9526367,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.022761419415473935},{"word":"me","start":488.395,"end":488.555,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.005170762538909912},{"word":"the","start":488.555,"end":488.955,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012748278677463531},{"word":"welcome","start":488.955,"end":489.435,"confidence":0.9951172,"punctuated_word":"welcome","sentiment":"neutral","sentiment_score":0.10663049668073654},{"word":"letter","start":489.435,"end":489.835,"confidence":0.73742676,"punctuated_word":"letter,","sentiment":"neutral","sentiment_score":0.017955109477043152},{"word":"like","start":489.835,"end":490.075,"confidence":0.9682617,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.02810893207788467},{"word":"i","start":490.075,"end":490.235,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06632938235998154},{"word":"can","start":490.235,"end":490.395,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08547258377075195},{"word":"use","start":490.395,"end":490.635,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.04406014829874039},{"word":"as","start":490.635,"end":490.875,"confidence":0.82714844,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.02494269609451294},{"word":"a","start":490.875,"end":490.955,"confidence":0.9741211,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03981577232480049},{"word":"proof","start":490.955,"end":491.455,"confidence":0.94799805,"punctuated_word":"proof.","sentiment":"neutral","sentiment_score":-0.03289424255490303},{"word":"but","start":492.315,"end":492.815,"confidence":0.8520508,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07090442627668381},{"word":"there's","start":509.995,"end":510.235,"confidence":0.47729492,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.28462082147598267},{"word":"nothing","start":510.235,"end":510.735,"confidence":0.258667,"punctuated_word":"nothing.","sentiment":"neutral","sentiment_score":-0.3185991048812866},{"word":"where","start":511.035,"end":511.19498,"confidence":0.29052734,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.2859202027320862},{"word":"was","start":511.19498,"end":511.435,"confidence":0.7192383,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.2556338608264923},{"word":"in","start":511.435,"end":511.595,"confidence":0.48486328,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.19549600780010223},{"word":"the","start":511.595,"end":511.755,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1880541890859604},{"word":"contract","start":511.755,"end":512.15497,"confidence":0.97753906,"punctuated_word":"contract?","sentiment":"neutral","sentiment_score":-0.13243591785430908},{"word":"i","start":512.15497,"end":512.315,"confidence":0.97802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09017590433359146},{"word":"i","start":512.315,"end":512.395,"confidence":0.76660156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06951305270195007},{"word":"can","start":512.395,"end":512.635,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.03401048481464386},{"word":"see","start":512.635,"end":512.795,"confidence":0.8989258,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.06276822090148926},{"word":"that","start":512.795,"end":512.955,"confidence":0.7836914,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05373336747288704},{"word":"because","start":512.955,"end":513.27496,"confidence":0.65966797,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.059305015951395035},{"word":"i","start":513.27496,"end":513.435,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07671932876110077},{"word":"am","start":513.435,"end":513.595,"confidence":0.70996094,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.054624248296022415},{"word":"just","start":513.595,"end":513.83496,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.028454169631004333},{"word":"logging","start":513.83496,"end":514.235,"confidence":0.609375,"punctuated_word":"logging","sentiment":"neutral","sentiment_score":-0.022955242544412613},{"word":"to","start":514.235,"end":514.315,"confidence":0.8925781,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.056702569127082825},{"word":"the","start":514.315,"end":514.815,"confidence":0.88964844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06387495994567871},{"word":"contract","start":515.035,"end":515.515,"confidence":0.80737305,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.03757132589817047},{"word":"actually","start":515.515,"end":516.015,"confidence":0.99902344,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.10453395545482635},{"word":"there","start":516.875,"end":517.115,"confidence":0.97509766,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.17434704303741455},{"word":"is","start":517.115,"end":517.27496,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.18983958661556244},{"word":"no","start":517.27496,"end":517.675,"confidence":0.9980469,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.23472751677036283},{"word":"contract","start":520.235,"end":520.71497,"confidence":0.84277344,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.1894516497850418},{"word":"is","start":520.71497,"end":520.955,"confidence":0.9707031,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2111897170543671},{"word":"there","start":520.955,"end":521.195,"confidence":0.9309082,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.1925253868103027},{"word":"but","start":521.195,"end":521.675,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1843056827783585},{"word":"the","start":521.675,"end":521.83496,"confidence":0.63378906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2850099503993988},{"word":"no","start":521.915,"end":522.395,"confidence":0.6125488,"punctuated_word":"no.","sentiment":"negative","sentiment_score":-0.3342825472354889},{"word":"my","start":522.395,"end":522.555,"confidence":0.64746094,"punctuated_word":"My","sentiment":"negative","sentiment_score":-0.391621470451355},{"word":"name","start":522.555,"end":522.795,"confidence":0.9604492,"punctuated_word":"name","sentiment":"negative","sentiment_score":-0.44665083289146423},{"word":"is","start":522.795,"end":522.955,"confidence":0.9951172,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3808867931365967},{"word":"not","start":522.955,"end":523.115,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3711341321468353},{"word":"mentioned","start":523.115,"end":523.595,"confidence":0.99316406,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":-0.31043553352355957},{"word":"there","start":523.595,"end":523.755,"confidence":0.8137207,"punctuated_word":"there,","sentiment":"negative","sentiment_score":-0.3939983248710632},{"word":"actually","start":523.755,"end":524.255,"confidence":0.9970703,"punctuated_word":"actually.","sentiment":"negative","sentiment_score":-0.3512895703315735},{"word":"no","start":532.77,"end":533.01,"confidence":0.8955078,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.336462140083313},{"word":"no","start":533.01,"end":533.25,"confidence":0.9980469,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17172418534755707},{"word":"i","start":533.25,"end":533.33,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.009847477078437803},{"word":"just","start":533.33,"end":533.65,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.020290594547986984},{"word":"need","start":533.65,"end":533.97,"confidence":0.9970703,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.02265111170709133},{"word":"my","start":533.97,"end":534.21,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.018251467496156693},{"word":"name","start":534.21,"end":534.61,"confidence":0.9941406,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0219245757907629},{"word":"name","start":534.61,"end":534.85,"confidence":0.34472656,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.021062426269054413},{"word":"and","start":534.85,"end":535.08997,"confidence":0.9707031,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01806049607694149},{"word":"address","start":535.08997,"end":535.49,"confidence":0.93408203,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.025884810835123066},{"word":"then","start":535.49,"end":535.73,"confidence":0.9951172,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.018876340240240097},{"word":"how","start":535.73,"end":535.89,"confidence":0.98535156,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.012684732675552368},{"word":"can","start":535.89,"end":536.13,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.014744216576218603},{"word":"we","start":536.13,"end":536.29,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.030288243666291237},{"word":"put","start":536.29,"end":536.79,"confidence":0.9941406,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.031064007431268692},{"word":"the","start":537.08997,"end":537.33,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03372231125831604},{"word":"you","start":537.81,"end":537.97,"confidence":0.38793945,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016352567821741104},{"word":"said","start":537.97,"end":538.21,"confidence":0.22106934,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.027788301929831505},{"word":"the","start":538.21,"end":538.37,"confidence":0.42163086,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03356563299894333},{"word":"proof","start":538.37,"end":538.69,"confidence":0.890625,"punctuated_word":"proof,","sentiment":"neutral","sentiment_score":0.021899566054344177},{"word":"actually","start":538.69,"end":539.19,"confidence":0.9523926,"punctuated_word":"actually?","sentiment":"neutral","sentiment_score":0.0202607624232769},{"word":"i","start":542.76495,"end":543.245,"confidence":0.8364258,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.006742954254150391},{"word":"i","start":543.245,"end":543.485,"confidence":0.62158203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009970653802156448},{"word":"need","start":543.485,"end":543.985,"confidence":0.96777344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.008895495906472206},{"word":"a","start":544.20496,"end":544.32495,"confidence":0.7446289,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005311657674610615},{"word":"i","start":544.32495,"end":544.445,"confidence":0.6352539,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01756145805120468},{"word":"need","start":544.445,"end":544.76495,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.011029504239559174},{"word":"a","start":544.76495,"end":544.845,"confidence":0.9589844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01755542866885662},{"word":"proper","start":544.845,"end":545.165,"confidence":0.9658203,"punctuated_word":"proper","sentiment":"neutral","sentiment_score":0.004971489310264587},{"word":"evidence","start":545.165,"end":545.64496,"confidence":0.90185547,"punctuated_word":"evidence,","sentiment":"neutral","sentiment_score":-0.017215680330991745},{"word":"actually","start":545.64496,"end":546.14496,"confidence":0.99316406,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.023145919665694237},{"word":"i","start":546.365,"end":546.605,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0581776425242424},{"word":"need","start":546.605,"end":546.845,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.031050775200128555},{"word":"a","start":546.845,"end":546.925,"confidence":0.92333984,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0010616853833198547},{"word":"proper","start":546.925,"end":547.425,"confidence":0.99902344,"punctuated_word":"proper","sentiment":"neutral","sentiment_score":0.028244785964488983},{"word":"things","start":547.485,"end":547.805,"confidence":0.8852539,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.011319443583488464},{"word":"from","start":547.805,"end":548.045,"confidence":0.9892578,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.013702113181352615},{"word":"the","start":548.045,"end":548.365,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01738584041595459},{"word":"because","start":549.005,"end":549.325,"confidence":0.99316406,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.02219458669424057},{"word":"usually","start":549.325,"end":549.725,"confidence":0.6188965,"punctuated_word":"usually,","sentiment":"neutral","sentiment_score":-0.01770618185400963},{"word":"everyone","start":549.725,"end":550.045,"confidence":0.9941406,"punctuated_word":"everyone","sentiment":"neutral","sentiment_score":-0.007958579808473587},{"word":"provide","start":550.045,"end":550.52496,"confidence":0.95751953,"punctuated_word":"provide,","sentiment":"neutral","sentiment_score":-0.019062746316194534},{"word":"actually","start":550.52496,"end":551.02496,"confidence":0.9970703,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.01441933587193489},{"word":"everyone","start":551.805,"end":552.20496,"confidence":0.97802734,"punctuated_word":"Everyone","sentiment":"neutral","sentiment_score":0.010121548548340796},{"word":"will","start":552.20496,"end":552.445,"confidence":0.99609375,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.0010480303317308426},{"word":"provide","start":552.445,"end":552.945,"confidence":0.99365234,"punctuated_word":"provide.","sentiment":"neutral","sentiment_score":0.010336223989725111},{"word":"on","start":560.91,"end":561.06995,"confidence":0.27416992,"punctuated_word":"On","sentiment":"neutral","sentiment_score":0.007069551385939121},{"word":"that","start":561.06995,"end":561.18994,"confidence":0.75024414,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.008620106615126133},{"word":"you","start":561.18994,"end":561.31,"confidence":0.6381836,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010821983218193054},{"word":"can","start":561.31,"end":561.70996,"confidence":0.99316406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.011121271178126335},{"word":"see","start":561.70996,"end":561.94995,"confidence":0.9428711,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.016341878101229668},{"word":"that","start":561.94995,"end":562.02997,"confidence":0.45288086,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.02783524990081787},{"word":"but","start":562.02997,"end":562.35,"confidence":0.98535156,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.03778765723109245},{"word":"there","start":562.35,"end":562.67,"confidence":0.9951172,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.07849112153053284},{"word":"is","start":562.67,"end":562.75,"confidence":0.92578125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0796903520822525},{"word":"no","start":562.75,"end":563.14996,"confidence":0.99609375,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.0941198468208313},{"word":"name","start":563.14996,"end":563.47,"confidence":0.99316406,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0849679559469223},{"word":"of","start":563.47,"end":563.70996,"confidence":0.95166016,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1055310070514679},{"word":"my","start":564.18994,"end":564.50995,"confidence":0.99609375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.08592487871646881},{"word":"name","start":564.50995,"end":564.82996,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.094378300011158},{"word":"or","start":564.82996,"end":565.14996,"confidence":0.9770508,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.11059220880270004},{"word":"either","start":565.14996,"end":565.47,"confidence":0.9370117,"punctuated_word":"either","sentiment":"neutral","sentiment_score":-0.14794130623340607},{"word":"the","start":565.47,"end":565.94995,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12203511595726012},{"word":"my","start":566.11,"end":566.61,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.07392633706331253},{"word":"home","start":566.67,"end":566.91,"confidence":0.89746094,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.09666553884744644},{"word":"address","start":566.91,"end":567.31,"confidence":0.8720703,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.08959804475307465},{"word":"nothing","start":567.31,"end":567.62994,"confidence":0.9980469,"punctuated_word":"Nothing","sentiment":"neutral","sentiment_score":-0.11643803864717484},{"word":"is","start":567.62994,"end":567.79,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09398902207612991},{"word":"there","start":567.79,"end":568.02997,"confidence":0.95532227,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.12524279952049255},{"word":"actually","start":568.02997,"end":568.52997,"confidence":0.99609375,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.10124500095844267},{"word":"no","start":573.465,"end":573.705,"confidence":0.89575195,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2488973438739777},{"word":"please","start":573.705,"end":573.945,"confidence":0.7661133,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3469540476799011},{"word":"don't","start":573.945,"end":574.18506,"confidence":0.97631836,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2597922682762146},{"word":"use","start":574.18506,"end":574.34503,"confidence":0.9873047,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.21262824535369873},{"word":"the","start":574.34503,"end":574.505,"confidence":0.94970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2788406014442444},{"word":"general","start":574.505,"end":574.825,"confidence":0.9970703,"punctuated_word":"general","sentiment":"neutral","sentiment_score":-0.2514925003051758},{"word":"one","start":574.825,"end":574.98505,"confidence":0.9921875,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.27258336544036865},{"word":"because","start":574.98505,"end":575.385,"confidence":0.6166992,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.28041160106658936},{"word":"we","start":575.385,"end":575.54504,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2913435101509094},{"word":"need","start":575.54504,"end":575.705,"confidence":0.9970703,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2940768003463745},{"word":"something","start":575.705,"end":576.10504,"confidence":0.9980469,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.2753143012523651},{"word":"as","start":576.10504,"end":576.265,"confidence":0.82470703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2934587299823761},{"word":"a","start":576.265,"end":576.34503,"confidence":0.7758789,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.29947400093078613},{"word":"proof","start":576.34503,"end":576.66504,"confidence":0.9519043,"punctuated_word":"proof.","sentiment":"neutral","sentiment_score":-0.28560730814933777},{"word":"right","start":576.66504,"end":577.16504,"confidence":0.9892578,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.10886962711811066},{"word":"because","start":579.145,"end":579.54504,"confidence":0.9448242,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.06795331090688705},{"word":"i","start":579.54504,"end":579.625,"confidence":0.8432617,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06286517530679703},{"word":"need","start":579.625,"end":579.86505,"confidence":0.90625,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.07855156064033508},{"word":"to","start":579.86505,"end":580.025,"confidence":0.984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0795707255601883},{"word":"give","start":580.025,"end":580.18506,"confidence":0.9160156,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.07354297488927841},{"word":"you","start":580.18506,"end":580.34503,"confidence":0.88964844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07115332782268524},{"word":"some","start":580.34503,"end":580.66504,"confidence":0.8051758,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.07862716913223267},{"word":"that's","start":581.145,"end":581.465,"confidence":0.3118286,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.06843206286430359},{"word":"it","start":581.465,"end":581.91,"confidence":0.567749,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.08993096649646759},{"word":"like","start":583.50995,"end":583.75,"confidence":0.74365234,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":-0.06539292633533478},{"word":"what","start":583.75,"end":583.91,"confidence":0.4921875,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05122394487261772},{"word":"is","start":583.91,"end":584.23,"confidence":0.6064453,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07405141741037369},{"word":"it","start":584.23,"end":584.73,"confidence":0.5710449,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.06036544591188431},{"word":"as","start":584.79,"end":584.94995,"confidence":0.9301758,"punctuated_word":"As","sentiment":"neutral","sentiment_score":-0.07069520652294159},{"word":"my","start":584.94995,"end":585.44995,"confidence":0.98828125,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0800192803144455},{"word":"proof","start":586.31,"end":586.70996,"confidence":0.9604492,"punctuated_word":"proof","sentiment":"neutral","sentiment_score":-0.07490192353725433},{"word":"of","start":586.70996,"end":586.94995,"confidence":0.9951172,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06384514272212982},{"word":"things","start":586.94995,"end":587.43,"confidence":0.6639404,"punctuated_word":"things,","sentiment":"neutral","sentiment_score":-0.06621138751506805},{"word":"utility","start":587.43,"end":587.93,"confidence":0.85595703,"punctuated_word":"utility","sentiment":"neutral","sentiment_score":-0.03287334367632866},{"word":"bill","start":587.99,"end":588.14996,"confidence":0.80566406,"punctuated_word":"bill,","sentiment":"neutral","sentiment_score":-0.06019339710474014},{"word":"i","start":588.14996,"end":588.23,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12240028381347656},{"word":"need","start":588.23,"end":588.38995,"confidence":0.99609375,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.10644231736660004},{"word":"to","start":588.38995,"end":588.55,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10537326335906982},{"word":"give","start":588.55,"end":588.70996,"confidence":0.9770508,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.09414220601320268},{"word":"that","start":588.70996,"end":588.94995,"confidence":0.9902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08968137204647064},{"word":"to","start":588.94995,"end":589.02997,"confidence":0.9580078,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10539285093545914},{"word":"someone","start":589.02997,"end":589.43,"confidence":0.9440918,"punctuated_word":"someone.","sentiment":"neutral","sentiment_score":-0.09030699729919434},{"word":"how","start":589.43,"end":589.58997,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.05136125534772873},{"word":"can","start":589.58997,"end":589.75,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05020356550812721},{"word":"i","start":589.75,"end":589.91,"confidence":0.81225586,"punctuated_word":"I,","sentiment":"neutral","sentiment_score":-0.02503871358931065},{"word":"like","start":589.91,"end":590.23,"confidence":0.97631836,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.019191574305295944},{"word":"give","start":590.23,"end":590.38995,"confidence":0.86035156,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.009702056646347046},{"word":"a","start":590.38995,"end":590.47,"confidence":0.5214844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.017793787643313408},{"word":"general","start":590.47,"end":590.87,"confidence":0.9980469,"punctuated_word":"general","sentiment":"neutral","sentiment_score":0.011124718934297562},{"word":"things","start":590.87,"end":591.19,"confidence":0.64941406,"punctuated_word":"things,","sentiment":"neutral","sentiment_score":0.00542028620839119},{"word":"actually","start":591.19,"end":591.69,"confidence":0.967041,"punctuated_word":"actually?","sentiment":"neutral","sentiment_score":-0.02124166488647461},{"word":"no","start":608.40497,"end":608.90497,"confidence":0.9382324,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2107895165681839},{"word":"not","start":609.31,"end":609.47003,"confidence":0.9135742,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.1335732638835907},{"word":"the","start":609.47003,"end":609.63,"confidence":0.31811523,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10851462185382844},{"word":"thing","start":609.63,"end":609.95,"confidence":0.84814453,"punctuated_word":"thing,","sentiment":"neutral","sentiment_score":-0.20306934416294095},{"word":"actually","start":609.95,"end":610.45,"confidence":0.9926758,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.20866096019744873},{"word":"that's","start":611.31,"end":611.55005,"confidence":0.64038086,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.2545144259929657},{"word":"why","start":611.55005,"end":611.79004,"confidence":0.97998047,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.47338637709617615},{"word":"it","start":611.79004,"end":611.95,"confidence":0.9863281,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.5281420350074768},{"word":"is","start":611.95,"end":612.35004,"confidence":0.9921875,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6083307266235352},{"word":"not","start":612.35004,"end":612.67004,"confidence":0.9863281,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6110410690307617},{"word":"that","start":612.67004,"end":613.17004,"confidence":0.9902344,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.5428898930549622},{"word":"much","start":614.11005,"end":614.43005,"confidence":0.6503906,"punctuated_word":"much","sentiment":"negative","sentiment_score":-0.5778284668922424},{"word":"more","start":614.43005,"end":614.59,"confidence":0.9902344,"punctuated_word":"more","sentiment":"negative","sentiment_score":-0.5475707650184631},{"word":"a","start":614.59,"end":614.75,"confidence":0.44555664,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.54179447889328},{"word":"professional","start":614.75,"end":615.23004,"confidence":0.5751953,"punctuated_word":"professional","sentiment":"negative","sentiment_score":-0.5347563624382019},{"word":"way","start":615.23004,"end":615.47003,"confidence":0.9980469,"punctuated_word":"way","sentiment":"negative","sentiment_score":-0.5652034282684326},{"word":"to","start":615.47003,"end":615.55005,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4534144103527069},{"word":"deal","start":615.55005,"end":615.87,"confidence":0.9267578,"punctuated_word":"deal.","sentiment":"negative","sentiment_score":-0.4570205211639404},{"word":"right","start":615.87,"end":616.37,"confidence":0.9885254,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.287874698638916},{"word":"that's","start":616.51,"end":616.83,"confidence":0.9794922,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.5921550989151001},{"word":"not","start":616.83,"end":617.33,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6143119931221008},{"word":"the","start":617.47003,"end":617.63,"confidence":0.9194336,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4661303162574768},{"word":"ideal","start":617.63,"end":618.11005,"confidence":0.9941406,"punctuated_word":"ideal","sentiment":"negative","sentiment_score":-0.5446327328681946},{"word":"way","start":618.11005,"end":618.35004,"confidence":1.0,"punctuated_word":"way","sentiment":"negative","sentiment_score":-0.615027129650116},{"word":"to","start":618.35004,"end":618.85004,"confidence":0.99609375,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6319870948791504},{"word":"things","start":619.63,"end":619.95,"confidence":0.7668457,"punctuated_word":"things.","sentiment":"negative","sentiment_score":-0.5836877822875977},{"word":"everybody","start":619.95,"end":620.45,"confidence":0.98095703,"punctuated_word":"Everybody","sentiment":"neutral","sentiment_score":-0.2736150920391083},{"word":"will","start":620.59,"end":620.83,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.2544792592525482},{"word":"provide","start":620.83,"end":621.23004,"confidence":0.9782715,"punctuated_word":"provide.","sentiment":"neutral","sentiment_score":-0.24624024331569672},{"word":"right","start":621.23004,"end":621.73004,"confidence":0.98706055,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.06584937125444412},{"word":"no","start":632.645,"end":632.885,"confidence":0.78027344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.03127932548522949},{"word":"contract","start":632.885,"end":633.365,"confidence":0.9091797,"punctuated_word":"Contract","sentiment":"neutral","sentiment_score":-0.017986413091421127},{"word":"i","start":633.365,"end":633.605,"confidence":0.50390625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.051572300493717194},{"word":"downloaded","start":633.605,"end":634.085,"confidence":0.6750488,"punctuated_word":"downloaded,","sentiment":"neutral","sentiment_score":-0.05801500752568245},{"word":"but","start":634.085,"end":634.325,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07731108367443085},{"word":"there","start":634.325,"end":634.565,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.10092192888259888},{"word":"is","start":634.565,"end":634.725,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1038503721356392},{"word":"no","start":634.725,"end":634.885,"confidence":0.9658203,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1208936870098114},{"word":"my","start":634.965,"end":635.205,"confidence":0.98828125,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.15541177988052368},{"word":"name","start":635.205,"end":635.705,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.1836375594139099},{"word":"is","start":635.925,"end":636.165,"confidence":0.94384766,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15482676029205322},{"word":"not","start":636.165,"end":636.405,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16330578923225403},{"word":"there","start":636.405,"end":636.645,"confidence":0.9797363,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.1519920527935028},{"word":"my","start":636.645,"end":636.965,"confidence":0.9980469,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.17491088807582855},{"word":"home","start":636.965,"end":637.205,"confidence":0.32763672,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.1702829897403717},{"word":"address","start":637.205,"end":637.525,"confidence":0.9194336,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.1381969451904297},{"word":"is","start":637.525,"end":637.605,"confidence":0.9560547,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15734970569610596},{"word":"not","start":637.605,"end":637.765,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14689624309539795},{"word":"there","start":637.765,"end":638.005,"confidence":0.9975586,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.12518732249736786},{"word":"how","start":638.005,"end":638.165,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.024485714733600616},{"word":"can","start":638.165,"end":638.325,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.03182407468557358},{"word":"i","start":638.325,"end":638.485,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.023698437958955765},{"word":"use","start":638.485,"end":638.725,"confidence":0.9980469,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.015908334404230118},{"word":"that","start":638.725,"end":639.045,"confidence":0.63134766,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.023650474846363068},{"word":"proof","start":639.045,"end":639.545,"confidence":0.4724121,"punctuated_word":"proof,","sentiment":"neutral","sentiment_score":-0.04037032276391983},{"word":"actually","start":639.685,"end":640.185,"confidence":0.99853516,"punctuated_word":"actually?","sentiment":"neutral","sentiment_score":-0.03213052824139595},{"word":"no","start":660.89496,"end":661.39496,"confidence":0.5938721,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1807268261909485},{"word":"no","start":678.47003,"end":678.79004,"confidence":0.7973633,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.47122886776924133},{"word":"i'm","start":678.79004,"end":678.87,"confidence":0.88305664,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6565731763839722},{"word":"not","start":678.87,"end":679.19,"confidence":0.9970703,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6255348324775696},{"word":"getting","start":679.19,"end":679.59,"confidence":0.9580078,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.6975516676902771},{"word":"actually","start":679.59,"end":680.09,"confidence":0.5505371,"punctuated_word":"actually.","sentiment":"negative","sentiment_score":-0.6603249907493591},{"word":"i'm","start":680.39,"end":680.63,"confidence":0.98876953,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.724585235118866},{"word":"i'm","start":680.63,"end":680.87,"confidence":0.8901367,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.7730137705802917},{"word":"seriously","start":680.87,"end":681.35004,"confidence":0.9580078,"punctuated_word":"seriously","sentiment":"negative","sentiment_score":-0.8031014204025269},{"word":"not","start":681.35004,"end":681.59,"confidence":0.9970703,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7840360999107361},{"word":"getting","start":681.59,"end":681.91003,"confidence":0.99609375,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.6849430203437805},{"word":"actually","start":681.91003,"end":682.23004,"confidence":0.9301758,"punctuated_word":"actually","sentiment":"negative","sentiment_score":-0.6710615158081055},{"word":"what","start":682.23004,"end":682.47003,"confidence":0.49316406,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.6903053522109985},{"word":"it","start":682.47003,"end":682.63,"confidence":0.36206055,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.6747943758964539},{"word":"is","start":682.63,"end":682.87,"confidence":0.6328125,"punctuated_word":"is.","sentiment":"negative","sentiment_score":-0.675442099571228},{"word":"so","start":682.87,"end":683.11,"confidence":0.41430664,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.41886234283447266},{"word":"why","start":683.11,"end":683.19,"confidence":0.6166992,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.45096781849861145},{"word":"it","start":683.19,"end":683.27,"confidence":0.7836914,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.476037323474884},{"word":"has","start":683.27,"end":683.43,"confidence":0.80615234,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.6093249320983887},{"word":"become","start":683.43,"end":683.83,"confidence":0.9970703,"punctuated_word":"become","sentiment":"negative","sentiment_score":-0.59697425365448},{"word":"very","start":683.83,"end":684.07,"confidence":0.9223633,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.6122991442680359},{"word":"complicated","start":684.07,"end":684.57,"confidence":0.8947754,"punctuated_word":"complicated,","sentiment":"negative","sentiment_score":-0.546067476272583},{"word":"the","start":684.87,"end":685.03,"confidence":0.6123047,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5385242700576782},{"word":"thing","start":685.03,"end":685.53,"confidence":0.90600586,"punctuated_word":"thing?","sentiment":"negative","sentiment_score":-0.4573301672935486},{"word":"no","start":693.055,"end":693.295,"confidence":0.9772949,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.23673422634601593},{"word":"i","start":693.295,"end":693.455,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1556241363286972},{"word":"need","start":693.455,"end":693.695,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.10796070098876952},{"word":"to","start":693.695,"end":693.855,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10114039480686188},{"word":"give","start":693.855,"end":694.015,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.1496761441230774},{"word":"us","start":694.015,"end":694.255,"confidence":0.984375,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.12030021846294404},{"word":"a","start":694.255,"end":694.33496,"confidence":0.97314453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12770938873291016},{"word":"utility","start":694.33496,"end":694.815,"confidence":0.8510742,"punctuated_word":"utility","sentiment":"neutral","sentiment_score":0.08379041403532028},{"word":"bill","start":694.815,"end":695.21497,"confidence":0.40454102,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":0.03693120554089546},{"word":"there","start":695.21497,"end":695.455,"confidence":0.8112793,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.04632824286818504},{"word":"actually","start":695.455,"end":695.955,"confidence":0.9995117,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":0.05378349125385285},{"word":"well","start":716.705,"end":717.205,"confidence":0.673584,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.15223881602287292},{"word":"just","start":717.34503,"end":717.66504,"confidence":0.90478516,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.14781828224658966},{"word":"me","start":717.66504,"end":718.16504,"confidence":0.7841797,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.14106027781963348},{"word":"one","start":718.54504,"end":718.705,"confidence":0.63720703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.19921359419822693},{"word":"moment","start":718.705,"end":719.205,"confidence":0.8955078,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.20037433505058289},{"word":"and","start":728.78503,"end":729.28503,"confidence":0.86035156,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.12753206491470337},{"word":"how","start":729.42505,"end":729.585,"confidence":0.9013672,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.10020244866609572},{"word":"can","start":729.585,"end":729.745,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1123688742518425},{"word":"i","start":729.745,"end":730.245,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09489314258098602},{"word":"change","start":731.61,"end":731.85,"confidence":0.92822266,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.113408163189888},{"word":"the","start":731.85,"end":732.25,"confidence":0.9091797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07946346700191498},{"word":"my","start":732.33,"end":732.65,"confidence":0.9658203,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.05725864693522453},{"word":"login","start":732.65,"end":733.05,"confidence":0.8911133,"punctuated_word":"login","sentiment":"neutral","sentiment_score":0.04955815151333809},{"word":"is","start":733.05,"end":733.21,"confidence":0.75634766,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.043178144842386246},{"word":"on","start":733.21,"end":733.37,"confidence":0.37451172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04934275150299072},{"word":"some","start":733.37,"end":733.87,"confidence":0.80615234,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.038272369652986526},{"word":"numbers","start":734.25,"end":734.57,"confidence":0.7158203,"punctuated_word":"numbers","sentiment":"neutral","sentiment_score":0.03901185840368271},{"word":"are","start":734.57,"end":734.81,"confidence":0.80322266,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04966962710022926},{"word":"there","start":734.81,"end":735.05,"confidence":0.9926758,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":0.04978428781032562},{"word":"right","start":735.05,"end":735.55,"confidence":0.99902344,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.022238412871956825},{"word":"can","start":738.73,"end":738.97,"confidence":0.97314453,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.03774368017911911},{"word":"i","start":738.97,"end":739.13,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.027953416109085083},{"word":"use","start":739.13,"end":739.52997,"confidence":0.9980469,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.020683269947767258},{"word":"my","start":739.52997,"end":739.93,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.05109453201293945},{"word":"email","start":739.93,"end":740.25,"confidence":0.9980469,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.08129382133483887},{"word":"id","start":740.25,"end":740.57,"confidence":0.91015625,"punctuated_word":"ID","sentiment":"neutral","sentiment_score":-0.05547929182648659},{"word":"as","start":740.57,"end":740.73,"confidence":0.9838867,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.019638758152723312},{"word":"a","start":740.73,"end":740.81,"confidence":0.9243164,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02113322913646698},{"word":"login","start":740.81,"end":741.31,"confidence":0.9785156,"punctuated_word":"login?","sentiment":"neutral","sentiment_score":-0.030938338488340374},{"word":"yeah","start":746.08997,"end":746.58997,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.011271612718701364},{"word":"so","start":749.17505,"end":749.255,"confidence":0.31152344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0212247334420681},{"word":"remembering","start":749.255,"end":749.655,"confidence":0.92578125,"punctuated_word":"remembering","sentiment":"neutral","sentiment_score":-0.030018599703907967},{"word":"this","start":749.655,"end":749.97504,"confidence":0.7685547,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03246761113405228},{"word":"load","start":749.97504,"end":750.47504,"confidence":0.32214355,"punctuated_word":"load.","sentiment":"neutral","sentiment_score":-0.03760785609483719},{"word":"no","start":755.97504,"end":756.135,"confidence":0.75805664,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2544805705547333},{"word":"credential","start":756.135,"end":756.635,"confidence":0.81329346,"punctuated_word":"Credential,","sentiment":"neutral","sentiment_score":-0.32483792304992676},{"word":"is","start":756.695,"end":756.775,"confidence":0.9741211,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.22577369213104248},{"word":"there","start":756.775,"end":757.015,"confidence":0.9604492,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2016173154115677},{"word":"let","start":761.41003,"end":761.65,"confidence":0.99316406,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.24877311289310455},{"word":"me","start":761.65,"end":761.89,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2197183519601822},{"word":"i'm","start":761.97003,"end":762.21,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.30067774653434753},{"word":"just","start":762.21,"end":762.69,"confidence":1.0,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.3576945960521698},{"word":"getting","start":762.69,"end":763.09,"confidence":0.99121094,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.36622723937034607},{"word":"my","start":763.09,"end":763.57,"confidence":0.99609375,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.39819955825805664},{"word":"contact","start":766.77,"end":767.27,"confidence":0.890625,"punctuated_word":"contact","sentiment":"negative","sentiment_score":-0.44463294744491577},{"word":"is","start":767.57,"end":767.73004,"confidence":0.99121094,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.41785988211631775},{"word":"not","start":767.73004,"end":768.05005,"confidence":0.9970703,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.41684940457344055},{"word":"there","start":768.05005,"end":768.29004,"confidence":0.99316406,"punctuated_word":"there","sentiment":"negative","sentiment_score":-0.3833100497722626},{"word":"actually","start":768.29004,"end":768.61005,"confidence":0.56103516,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.3055918514728546},{"word":"in","start":768.61005,"end":768.77,"confidence":0.8925781,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2840403616428375},{"word":"the","start":768.77,"end":768.93005,"confidence":0.9550781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25572532415390015},{"word":"things","start":768.93005,"end":769.43005,"confidence":0.88916016,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":-0.24191151559352875},{"word":"documents","start":770.05005,"end":770.53,"confidence":0.77246094,"punctuated_word":"Documents,","sentiment":"neutral","sentiment_score":-0.10776129364967346},{"word":"i'm","start":770.53,"end":770.77,"confidence":0.84936523,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12011055648326874},{"word":"checking","start":770.77,"end":771.27,"confidence":0.98950195,"punctuated_word":"checking.","sentiment":"neutral","sentiment_score":-0.11762627959251404},{"word":"these","start":775.555,"end":776.035,"confidence":0.5361328,"punctuated_word":"These","sentiment":"neutral","sentiment_score":-0.0684148520231247},{"word":"my","start":776.035,"end":776.275,"confidence":0.4345703,"punctuated_word":"my,","sentiment":"neutral","sentiment_score":-0.06368996948003769},{"word":"like","start":776.275,"end":776.675,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.03680163621902466},{"word":"so","start":786.28,"end":786.44,"confidence":0.91015625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08776144683361053},{"word":"there","start":786.44,"end":786.60004,"confidence":0.9951172,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.24675966799259183},{"word":"is","start":786.60004,"end":786.76,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2605501413345337},{"word":"no","start":786.76,"end":787.16003,"confidence":0.9267578,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.30291083455085754},{"word":"data","start":787.16003,"end":787.48004,"confidence":0.83203125,"punctuated_word":"data","sentiment":"neutral","sentiment_score":-0.2532157003879547},{"word":"is","start":787.48004,"end":787.72003,"confidence":0.8647461,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2711799740791321},{"word":"available","start":787.72003,"end":788.22003,"confidence":0.88134766,"punctuated_word":"available,","sentiment":"neutral","sentiment_score":-0.27649986743927},{"word":"actually","start":788.28,"end":788.78,"confidence":0.8378906,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.2940957546234131},{"word":"i'm","start":797.72003,"end":797.96,"confidence":0.8955078,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.30298542976379395},{"word":"not","start":797.96,"end":798.2,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.37451186776161194},{"word":"getting","start":798.2,"end":798.52,"confidence":0.99902344,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.32999110221862793},{"word":"your","start":798.52,"end":798.76,"confidence":0.95703125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.31854933500289917},{"word":"messages","start":798.76,"end":799.24005,"confidence":0.939209,"punctuated_word":"messages,","sentiment":"negative","sentiment_score":-0.3814861178398132},{"word":"actually","start":799.24005,"end":799.74005,"confidence":1.0,"punctuated_word":"actually.","sentiment":"negative","sentiment_score":-0.4299133419990539},{"word":"email","start":802.77496,"end":803.095,"confidence":0.96240234,"punctuated_word":"Email","sentiment":"neutral","sentiment_score":-0.032113272696733475},{"word":"i","start":803.095,"end":803.33496,"confidence":0.73095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04689594730734825},{"word":"got","start":803.33496,"end":803.83496,"confidence":0.94555664,"punctuated_word":"got.","sentiment":"neutral","sentiment_score":-0.025744065642356873},{"word":"yeah","start":808.295,"end":808.615,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10833929479122162},{"word":"that's","start":808.615,"end":808.935,"confidence":0.96240234,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0803677886724472},{"word":"also","start":808.935,"end":809.33496,"confidence":0.9667969,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.06918320059776306},{"word":"i","start":809.33496,"end":809.415,"confidence":0.85546875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04290980100631714},{"word":"received","start":809.415,"end":809.915,"confidence":0.99560547,"punctuated_word":"received.","sentiment":"neutral","sentiment_score":0.04827369377017021},{"word":"no","start":817.67,"end":817.91,"confidence":0.9921875,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12926387786865234},{"word":"no","start":817.91,"end":818.14996,"confidence":0.9995117,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.29944247007369995},{"word":"i","start":818.14996,"end":818.31,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32515984773635864},{"word":"got","start":818.31,"end":818.63,"confidence":0.97998047,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2634951174259186},{"word":"the","start":818.63,"end":818.79,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.30918630957603455},{"word":"password","start":818.79,"end":819.26996,"confidence":0.9902344,"punctuated_word":"password","sentiment":"negative","sentiment_score":-0.4267414212226868},{"word":"and","start":819.26996,"end":819.50995,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.22382988035678864},{"word":"login","start":819.50995,"end":819.99,"confidence":0.7836914,"punctuated_word":"login.","sentiment":"neutral","sentiment_score":-0.2112962007522583},{"word":"that's","start":819.99,"end":820.31,"confidence":0.9345703,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.11998337507247923},{"word":"not","start":820.31,"end":820.47,"confidence":0.5620117,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1147318184375763},{"word":"an","start":820.47,"end":820.63,"confidence":0.5708008,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.16849814355373385},{"word":"issue","start":820.63,"end":821.02997,"confidence":0.6689453,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.26190638542175293},{"word":"whereas","start":821.02997,"end":821.52997,"confidence":0.61499023,"punctuated_word":"Whereas,","sentiment":"neutral","sentiment_score":-0.00012468919157981873},{"word":"i","start":821.67,"end":821.82996,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.018495261669158936},{"word":"got","start":821.82996,"end":822.07,"confidence":0.86328125,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.006195101886987686},{"word":"the","start":822.07,"end":822.23,"confidence":0.8569336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0004844479262828827},{"word":"inside","start":822.23,"end":822.70996,"confidence":0.6065674,"punctuated_word":"inside,","sentiment":"neutral","sentiment_score":-0.011490263044834135},{"word":"and","start":822.70996,"end":822.94995,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.018679527565836903},{"word":"where","start":822.94995,"end":823.11,"confidence":0.70458984,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.04680631682276726},{"word":"is","start":823.11,"end":823.26996,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.022242821753025055},{"word":"the","start":823.26996,"end":823.43,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010251972824335098},{"word":"documents","start":823.43,"end":823.91,"confidence":0.9526367,"punctuated_word":"documents","sentiment":"neutral","sentiment_score":-0.01850256696343422},{"word":"part","start":823.91,"end":824.14996,"confidence":0.7216797,"punctuated_word":"part,","sentiment":"neutral","sentiment_score":-0.010354846715927124},{"word":"actually","start":824.14996,"end":824.64996,"confidence":0.9577637,"punctuated_word":"actually?","sentiment":"neutral","sentiment_score":0.002855507656931877},{"word":"and","start":837.26,"end":837.5,"confidence":0.90722656,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04793376475572586},{"word":"the","start":837.5,"end":837.58,"confidence":0.37841797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04955664649605751},{"word":"customer","start":837.58,"end":837.86,"confidence":0.4597168,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.035629671066999435},{"word":"fee","start":837.86,"end":838.14,"confidence":0.49194336,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.0543009452521801},{"word":"is","start":838.14,"end":838.38,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08006343990564346},{"word":"free","start":838.38,"end":838.62,"confidence":0.8959961,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":0.03728513792157173},{"word":"right","start":838.62,"end":839.12,"confidence":0.9975586,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.02582287974655628},{"word":"this","start":839.66,"end":839.82,"confidence":0.9970703,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.016919517889618874},{"word":"one","start":839.82,"end":840.32,"confidence":0.7980957,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.02529173716902733},{"word":"where","start":851.835,"end":852.075,"confidence":0.8105469,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.027958879247307777},{"word":"i","start":852.075,"end":852.155,"confidence":0.76171875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020143751055002213},{"word":"can","start":852.155,"end":852.315,"confidence":0.98535156,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.007813531905412674},{"word":"find","start":852.315,"end":852.47504,"confidence":0.9472656,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.012947946786880491},{"word":"the","start":852.47504,"end":852.555,"confidence":0.8925781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01882420852780342},{"word":"call","start":852.555,"end":852.875,"confidence":0.77001953,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":-0.007326710969209671},{"word":"right","start":852.875,"end":853.115,"confidence":0.7307129,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.0015830174088478088},{"word":"text","start":853.115,"end":853.435,"confidence":0.99609375,"punctuated_word":"Text","sentiment":"neutral","sentiment_score":-0.005415469408035278},{"word":"me","start":853.435,"end":853.935,"confidence":0.8720703,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.0023028086870908737},{"word":"yeah","start":857.915,"end":858.415,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0147718396037817},{"word":"sorry","start":863.915,"end":864.415,"confidence":0.93969727,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.03073771856725216},{"word":"yeah","start":869.25,"end":869.64996,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.030284417793154716},{"word":"my","start":869.64996,"end":869.88995,"confidence":0.99902344,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.01845803484320641},{"word":"name","start":869.88995,"end":870.37,"confidence":0.94628906,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":0.03123781457543373},{"word":"and","start":870.37,"end":870.61,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04626163840293884},{"word":"i","start":870.61,"end":870.76996,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05374811962246895},{"word":"would","start":870.76996,"end":871.01,"confidence":0.9970703,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.09043197333812714},{"word":"like","start":871.01,"end":871.25,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.14279316365718842},{"word":"to","start":871.25,"end":871.75,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.120066836476326},{"word":"i","start":874.45,"end":874.61,"confidence":0.5336914,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04517152905464173},{"word":"need","start":874.61,"end":874.76996,"confidence":0.97998047,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.1065807193517685},{"word":"to","start":874.76996,"end":875.08997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12003044039011002},{"word":"add","start":875.08997,"end":875.41,"confidence":0.99902344,"punctuated_word":"add","sentiment":"neutral","sentiment_score":0.1091288924217224},{"word":"my","start":875.41,"end":875.64996,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.10916700959205627},{"word":"wife's","start":875.64996,"end":875.97,"confidence":0.83935547,"punctuated_word":"wife's","sentiment":"neutral","sentiment_score":0.07163488119840622},{"word":"name","start":875.97,"end":876.20996,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.047539059072732925},{"word":"as","start":876.20996,"end":876.52997,"confidence":0.9658203,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.14717355370521543},{"word":"well","start":876.52997,"end":876.85,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.12803618609905243},{"word":"into","start":876.85,"end":877.08997,"confidence":0.7963867,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.16665908694267273},{"word":"this","start":877.08997,"end":877.25,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.09807822108268738},{"word":"one","start":877.25,"end":877.49,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.07958243787288666},{"word":"because","start":877.49,"end":877.81,"confidence":0.6669922,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.11555413156747818},{"word":"she","start":877.81,"end":877.97,"confidence":0.7573242,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.14774860441684723},{"word":"can","start":877.97,"end":878.13,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12741976976394653},{"word":"also","start":878.13,"end":878.37,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.12834666669368744},{"word":"use","start":878.37,"end":878.61,"confidence":0.9941406,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.113664910197258},{"word":"as","start":878.61,"end":879.11,"confidence":0.6376953,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1355118453502655},{"word":"a","start":880.48505,"end":880.56506,"confidence":0.65283203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09356069564819336},{"word":"this","start":880.645,"end":880.885,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.07200856506824493},{"word":"one","start":880.885,"end":881.385,"confidence":0.9926758,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.07996156066656113},{"word":"okay","start":889.765,"end":890.085,"confidence":0.9458008,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.1178235411643982},{"word":"i'm","start":890.085,"end":890.16504,"confidence":0.97558594,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.31176960468292236},{"word":"not","start":890.16504,"end":890.325,"confidence":0.2919922,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.35491716861724854},{"word":"playing","start":890.325,"end":890.645,"confidence":0.21154785,"punctuated_word":"playing","sentiment":"negative","sentiment_score":-0.36003461480140686},{"word":"right","start":890.645,"end":890.80505,"confidence":0.9370117,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.37351909279823303},{"word":"now","start":890.80505,"end":890.965,"confidence":0.76538086,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4299905300140381},{"word":"but","start":890.965,"end":891.125,"confidence":0.98828125,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.26388049125671387},{"word":"where","start":891.125,"end":891.28503,"confidence":0.99121094,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.11614976823329926},{"word":"i","start":891.28503,"end":891.445,"confidence":0.96777344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11275339126586914},{"word":"can","start":891.445,"end":891.60504,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07827714830636978},{"word":"find","start":891.60504,"end":891.92505,"confidence":0.9951172,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.09662647545337676},{"word":"the","start":891.92505,"end":892.325,"confidence":0.47753906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1104300320148468},{"word":"i'm","start":893.19,"end":893.2967,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12272004783153534},{"word":"just","start":893.2967,"end":893.4033,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.18019455671310425},{"word":"writing","start":893.4033,"end":893.51,"confidence":0.23535156,"punctuated_word":"writing","sentiment":"neutral","sentiment_score":-0.2269951105117798},{"word":"it","start":893.51,"end":894.01,"confidence":0.9350586,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.22309733927249908},{"word":"right","start":899.75,"end":900.0,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.1067684292793274},{"word":"now","start":900.0,"end":900.5,"confidence":0.9975586,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.12171336263418198},{"word":"i","start":964.605,"end":965.005,"confidence":0.7001953,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1107604056596756},{"word":"just","start":965.005,"end":965.325,"confidence":0.8886719,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07299647480249405},{"word":"seen","start":965.325,"end":965.565,"confidence":0.15844727,"punctuated_word":"seen","sentiment":"neutral","sentiment_score":-0.08384303748607635},{"word":"now","start":965.565,"end":966.065,"confidence":0.4169922,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.08311226963996887},{"word":"right","start":966.365,"end":966.605,"confidence":0.52001953,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.08080489188432693},{"word":"now","start":966.605,"end":967.105,"confidence":0.9628906,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.0647256076335907},{"word":"her","start":967.645,"end":967.885,"confidence":0.36132812,"punctuated_word":"Her","sentiment":"neutral","sentiment_score":0.039379045367240906},{"word":"name","start":967.885,"end":968.125,"confidence":0.9506836,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.03261511027812958},{"word":"is","start":968.125,"end":968.285,"confidence":0.9863281,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.039736658334732056},{"word":"dina","start":968.285,"end":968.765,"confidence":0.6586914,"punctuated_word":"Dina","sentiment":"neutral","sentiment_score":0.046322595328092575},{"word":"raju","start":968.765,"end":969.265,"confidence":0.83772784,"punctuated_word":"Raju.","sentiment":"neutral","sentiment_score":0.03754375874996185},{"word":"i","start":969.725,"end":969.965,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03172481432557106},{"word":"mentioned","start":969.965,"end":970.285,"confidence":0.9506836,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":0.03224273771047592},{"word":"in","start":970.285,"end":970.445,"confidence":0.58496094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.048741355538368225},{"word":"the","start":970.445,"end":970.605,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05433408543467522},{"word":"mail","start":970.605,"end":971.105,"confidence":0.99316406,"punctuated_word":"mail.","sentiment":"neutral","sentiment_score":0.03943216800689697},{"word":"hello","start":1140.88,"end":1141.38,"confidence":0.9099121,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.04290016740560531},{"word":"in","start":1154.3049,"end":1154.5449,"confidence":0.38671875,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.013255334459245203},{"word":"the","start":1154.5449,"end":1154.7849,"confidence":0.875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018984613940119743},{"word":"website","start":1154.7849,"end":1155.0249,"confidence":0.7182617,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.02210853435099125},{"word":"is","start":1155.0249,"end":1155.1849,"confidence":0.8125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.007416898384690285},{"word":"available","start":1155.1849,"end":1155.6849,"confidence":0.98583984,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":0.00863350834697485},{"word":"okay","start":1159.1849,"end":1159.505,"confidence":0.98950195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.019481737166643143},{"word":"let","start":1159.505,"end":1159.745,"confidence":0.99609375,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.0012147855013608932},{"word":"me","start":1159.745,"end":1159.9049,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.004725112579762936},{"word":"check","start":1159.9049,"end":1160.4049,"confidence":0.9790039,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.0011166352778673172},{"word":"where","start":1163.345,"end":1163.845,"confidence":0.20410156,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.08523935824632645},{"word":"is","start":1164.385,"end":1164.625,"confidence":0.2142334,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0987572893500328},{"word":"it","start":1164.625,"end":1164.875,"confidence":0.751709,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.12426730990409852},{"word":"find","start":1164.875,"end":1165.375,"confidence":0.8388672,"punctuated_word":"Find","sentiment":"neutral","sentiment_score":-0.1644655466079712},{"word":"to","start":1168.2101,"end":1168.7101,"confidence":0.45117188,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08597820997238159},{"word":"find","start":1168.85,"end":1169.35,"confidence":0.68652344,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.0763392448425293},{"word":"out","start":1169.89,"end":1170.05,"confidence":0.5258789,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.06973680853843689},{"word":"it's","start":1170.13,"end":1170.37,"confidence":0.8276367,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09060059487819672},{"word":"a","start":1170.37,"end":1170.53,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09006315469741821},{"word":"document","start":1170.53,"end":1171.03,"confidence":0.6489258,"punctuated_word":"document.","sentiment":"neutral","sentiment_score":-0.10091690719127656},{"word":"so","start":1171.09,"end":1171.25,"confidence":0.86279297,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.13892237842082977},{"word":"i","start":1177.01,"end":1177.25,"confidence":0.86035156,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4985559284687042},{"word":"couldn't","start":1177.25,"end":1177.5701,"confidence":0.9975586,"punctuated_word":"couldn't","sentiment":"negative","sentiment_score":-0.5139417052268982},{"word":"able","start":1177.5701,"end":1177.81,"confidence":0.82714844,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.5651547908782959},{"word":"to","start":1177.81,"end":1177.97,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6815077066421509},{"word":"see","start":1177.97,"end":1178.13,"confidence":0.94140625,"punctuated_word":"see","sentiment":"negative","sentiment_score":-0.7209709286689758},{"word":"anything","start":1178.13,"end":1178.4501,"confidence":0.9667969,"punctuated_word":"anything","sentiment":"negative","sentiment_score":-0.6520191431045532},{"word":"in","start":1178.4501,"end":1178.53,"confidence":0.9951172,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5871179699897766},{"word":"the","start":1178.53,"end":1178.6901,"confidence":0.99316406,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5787463188171387},{"word":"mobile","start":1178.6901,"end":1179.1901,"confidence":0.9902344,"punctuated_word":"mobile","sentiment":"negative","sentiment_score":-0.5552274584770203},{"word":"website","start":1179.25,"end":1179.75,"confidence":0.6970215,"punctuated_word":"website.","sentiment":"negative","sentiment_score":-0.5402650237083435},{"word":"okay","start":1189.885,"end":1190.385,"confidence":0.8991699,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0007964428514242172},{"word":"can","start":1190.445,"end":1190.6849,"confidence":0.8510742,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.028872400522232056},{"word":"you","start":1190.6849,"end":1190.845,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.027784131467342377},{"word":"please","start":1190.845,"end":1191.345,"confidence":0.9951172,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.01773161068558693},{"word":"send","start":1192.5249,"end":1192.845,"confidence":0.93359375,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.0004804432392120362},{"word":"me","start":1192.845,"end":1193.085,"confidence":0.99316406,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0268435962498188},{"word":"in","start":1193.085,"end":1193.245,"confidence":0.59521484,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03570230305194855},{"word":"mail","start":1193.245,"end":1193.565,"confidence":0.9326172,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":0.02715069055557251},{"word":"that","start":1193.565,"end":1193.8049,"confidence":0.9165039,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.017829712480306625},{"word":"one","start":1193.8049,"end":1194.3049,"confidence":0.9980469,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.010327404364943504},{"word":"i","start":1195.02,"end":1195.18,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35680732131004333},{"word":"couldn't","start":1195.18,"end":1195.5,"confidence":0.9995117,"punctuated_word":"couldn't","sentiment":"negative","sentiment_score":-0.3437318801879883},{"word":"able","start":1195.5,"end":1195.74,"confidence":0.5498047,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.32079267501831055},{"word":"to","start":1195.74,"end":1195.9,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.381041407585144},{"word":"see","start":1195.9,"end":1196.06,"confidence":0.9970703,"punctuated_word":"see","sentiment":"negative","sentiment_score":-0.39940768480300903},{"word":"in","start":1196.06,"end":1196.22,"confidence":0.9614258,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.33198443055152893},{"word":"the","start":1196.22,"end":1196.38,"confidence":0.97509766,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.33399540185928345},{"word":"portal","start":1196.38,"end":1196.86,"confidence":0.9951172,"punctuated_word":"portal","sentiment":"neutral","sentiment_score":-0.3025006353855133},{"word":"at","start":1196.86,"end":1197.02,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.3317202031612396},{"word":"the","start":1197.02,"end":1197.18,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.41850030422210693},{"word":"moment","start":1197.18,"end":1197.68,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.3260910212993622},{"word":"where","start":1203.02,"end":1203.26,"confidence":0.96240234,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.04087451100349426},{"word":"where","start":1203.26,"end":1203.5,"confidence":0.89501953,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.04623861238360405},{"word":"is","start":1203.5,"end":1203.5801,"confidence":0.76708984,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.049594245851039886},{"word":"the","start":1203.5801,"end":1203.8201,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05647687613964081},{"word":"documents","start":1203.8201,"end":1204.3,"confidence":0.94628906,"punctuated_word":"documents","sentiment":"neutral","sentiment_score":-0.04035831242799759},{"word":"part","start":1204.3,"end":1204.54,"confidence":0.5938721,"punctuated_word":"part?","sentiment":"neutral","sentiment_score":-0.04854307323694229},{"word":"is","start":1204.54,"end":1204.7001,"confidence":0.8378906,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03242224454879761},{"word":"it","start":1204.7001,"end":1204.86,"confidence":0.7368164,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03482678532600403},{"word":"there","start":1204.86,"end":1205.02,"confidence":0.7819824,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":-0.04075244814157486},{"word":"or","start":1205.02,"end":1205.52,"confidence":0.8886719,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.03364378213882446},{"word":"okay","start":1208.86,"end":1209.36,"confidence":0.98950195,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.018364092335104942},{"word":"you","start":1259.3501,"end":1259.5901,"confidence":0.8935547,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.02713002637028694},{"word":"only","start":1259.5901,"end":1259.8301,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.029225874692201614},{"word":"put","start":1259.8301,"end":1260.0701,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.00877116248011589},{"word":"my","start":1260.0701,"end":1260.31,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.006607420742511749},{"word":"name","start":1260.31,"end":1260.4701,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.02602659910917282},{"word":"and","start":1260.4701,"end":1260.79,"confidence":0.453125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.030285118147730827},{"word":"where","start":1260.79,"end":1261.03,"confidence":0.8535156,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.051392942667007446},{"word":"is","start":1261.03,"end":1261.11,"confidence":0.82666016,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.032307807356119156},{"word":"the","start":1261.11,"end":1261.51,"confidence":0.748291,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":-0.039476171135902405},{"word":"like","start":1261.51,"end":1262.01,"confidence":0.9555664,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.046231284737586975},{"word":"my","start":1262.7101,"end":1262.9501,"confidence":0.89453125,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.02649703621864319},{"word":"house","start":1262.9501,"end":1263.1901,"confidence":0.9980469,"punctuated_word":"house","sentiment":"neutral","sentiment_score":-0.030443575233221058},{"word":"address","start":1263.1901,"end":1263.67,"confidence":0.99902344,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.029754774644970897},{"word":"mentioned","start":1263.67,"end":1264.17,"confidence":0.9506836,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":-0.025937579572200775},{"word":"here","start":1264.2301,"end":1264.7301,"confidence":0.9580078,"punctuated_word":"here?","sentiment":"neutral","sentiment_score":-0.028970900923013687},{"word":"okay","start":1275.875,"end":1276.375,"confidence":0.8400879,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0193380918353796},{"word":"actually","start":1277.1549,"end":1277.5549,"confidence":0.8054199,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.0032190224155783653},{"word":"that","start":1277.5549,"end":1277.715,"confidence":0.99121094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.008436547592282295},{"word":"is","start":1277.715,"end":1278.0349,"confidence":0.9873047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00235854834318161},{"word":"recorded","start":1278.0349,"end":1278.5349,"confidence":0.88549805,"punctuated_word":"recorded.","sentiment":"neutral","sentiment_score":-0.007642902433872223},{"word":"maybe","start":1278.6749,"end":1279.1749,"confidence":0.94921875,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.009891867637634276},{"word":"maybe","start":1279.71,"end":1279.95,"confidence":0.82299805,"punctuated_word":"maybe,","sentiment":"neutral","sentiment_score":0.005014089867472649},{"word":"like","start":1279.95,"end":1280.19,"confidence":0.982666,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.008636537939310074},{"word":"a","start":1280.19,"end":1280.35,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03210584074258804},{"word":"document","start":1280.35,"end":1280.83,"confidence":1.0,"punctuated_word":"document","sentiment":"neutral","sentiment_score":0.04645277559757233},{"word":"you","start":1280.83,"end":1280.99,"confidence":0.8935547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04955577105283737},{"word":"can","start":1280.99,"end":1281.23,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04010023921728134},{"word":"provide","start":1281.23,"end":1281.71,"confidence":0.9980469,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.026836402714252472},{"word":"with","start":1281.71,"end":1281.87,"confidence":0.99316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.026995442807674408},{"word":"my","start":1281.87,"end":1282.11,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.025638852268457413},{"word":"name","start":1282.11,"end":1282.61,"confidence":0.7507324,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.01839318312704563},{"word":"my","start":1283.7899,"end":1283.95,"confidence":0.8642578,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.04584945738315582},{"word":"wife's","start":1283.95,"end":1284.35,"confidence":0.9970703,"punctuated_word":"wife's","sentiment":"neutral","sentiment_score":0.043742477893829346},{"word":"name","start":1284.35,"end":1284.6699,"confidence":0.83691406,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.011053990572690964},{"word":"and","start":1284.6699,"end":1285.1699,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.005607984960079193},{"word":"my","start":1285.5499,"end":1286.0499,"confidence":0.921875,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.023873046040534973},{"word":"home","start":1286.27,"end":1286.51,"confidence":0.18237305,"punctuated_word":"home","sentiment":"neutral","sentiment_score":0.02110782265663147},{"word":"address","start":1286.51,"end":1286.9099,"confidence":0.9980469,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.013724643737077711},{"word":"because","start":1286.9099,"end":1287.4099,"confidence":0.47070312,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.041673220694065094},{"word":"utility","start":1287.95,"end":1288.45,"confidence":0.8720703,"punctuated_word":"utility","sentiment":"neutral","sentiment_score":-0.004704535007476807},{"word":"bill","start":1288.51,"end":1288.75,"confidence":0.9536133,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":-0.009941652417182922},{"word":"refers","start":1288.75,"end":1289.15,"confidence":0.93359375,"punctuated_word":"refers","sentiment":"neutral","sentiment_score":-0.03590437397360802},{"word":"to","start":1289.15,"end":1289.3099,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02045542374253273},{"word":"the","start":1289.3099,"end":1289.51,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02224639058113098},{"word":"actually","start":1289.71,"end":1290.21,"confidence":0.90649414,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.018679536879062653},{"word":"not","start":1291.5499,"end":1291.7899,"confidence":0.86279297,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.041960787028074265},{"word":"the","start":1291.7899,"end":1291.95,"confidence":0.90527344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03094054758548737},{"word":"person","start":1291.95,"end":1292.35,"confidence":0.84472656,"punctuated_word":"person,","sentiment":"neutral","sentiment_score":-0.03617219626903534},{"word":"actually","start":1292.35,"end":1292.83,"confidence":0.9641113,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.03206232190132141},{"word":"it's","start":1292.83,"end":1293.15,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.01744871586561203},{"word":"the","start":1293.15,"end":1293.3099,"confidence":0.8701172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.043995533138513565},{"word":"person","start":1293.3099,"end":1293.7899,"confidence":0.9970703,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.04560182616114616},{"word":"with","start":1293.7899,"end":1294.11,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.050607964396476746},{"word":"the","start":1294.11,"end":1294.4299,"confidence":0.85839844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024450771510601044},{"word":"home","start":1294.4299,"end":1294.9299,"confidence":0.9375,"punctuated_word":"home","sentiment":"neutral","sentiment_score":0.009432904422283173},{"word":"address","start":1295.235,"end":1295.735,"confidence":0.9316406,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.001973045989871025},{"word":"so","start":1296.515,"end":1296.995,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.050850436091423035},{"word":"both","start":1296.995,"end":1297.315,"confidence":0.9921875,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.08930898457765579},{"word":"should","start":1297.315,"end":1297.555,"confidence":0.9980469,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.09364527463912964},{"word":"be","start":1297.555,"end":1297.635,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07521731406450272},{"word":"there","start":1297.635,"end":1297.955,"confidence":0.9667969,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.01140434667468071},{"word":"actually","start":1297.955,"end":1298.455,"confidence":0.99902344,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.016004666686058044},{"word":"no","start":1310.5299,"end":1310.7699,"confidence":0.6854248,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.16872841119766235},{"word":"it","start":1310.7699,"end":1311.09,"confidence":0.69091797,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.17420834302902222},{"word":"should","start":1311.09,"end":1311.33,"confidence":0.9838867,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.1316772848367691},{"word":"be","start":1311.33,"end":1311.57,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.11990679800510406},{"word":"you","start":1311.8899,"end":1312.0499,"confidence":0.9790039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17215529084205627},{"word":"don't","start":1312.0499,"end":1312.45,"confidence":0.9926758,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11645980924367905},{"word":"provide","start":1312.45,"end":1312.85,"confidence":0.7841797,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.12556782364845276},{"word":"me","start":1312.85,"end":1313.25,"confidence":0.7614746,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.09396633505821228},{"word":"like","start":1313.25,"end":1313.73,"confidence":0.9885254,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.07549910247325897},{"word":"the","start":1313.73,"end":1313.8899,"confidence":0.9116211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04910697042942047},{"word":"welcome","start":1313.8899,"end":1314.3899,"confidence":0.97314453,"punctuated_word":"welcome","sentiment":"neutral","sentiment_score":0.02657843381166458},{"word":"letter","start":1314.9299,"end":1315.33,"confidence":0.9453125,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":-0.002626292407512665},{"word":"kind","start":1315.33,"end":1315.49,"confidence":0.92578125,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.043325360864400864},{"word":"of","start":1315.49,"end":1315.6499,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.028331786394119263},{"word":"things","start":1315.6499,"end":1315.97,"confidence":0.7758789,"punctuated_word":"things,","sentiment":"neutral","sentiment_score":-0.023615168407559395},{"word":"actually","start":1315.97,"end":1316.47,"confidence":0.7705078,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.02486306056380272},{"word":"mentioning","start":1316.5299,"end":1317.0299,"confidence":0.984375,"punctuated_word":"mentioning","sentiment":"neutral","sentiment_score":-0.03277131915092468},{"word":"the","start":1317.1699,"end":1317.6699,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02188427746295929},{"word":"home","start":1318.0499,"end":1318.37,"confidence":0.9326172,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.022043894976377487},{"word":"address","start":1318.37,"end":1318.87,"confidence":0.9824219,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.029774928465485573},{"word":"the","start":1319.0099,"end":1319.25,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021842563524842262},{"word":"person's","start":1319.25,"end":1319.75,"confidence":0.9926758,"punctuated_word":"person's","sentiment":"neutral","sentiment_score":-0.02671170234680176},{"word":"name","start":1319.8099,"end":1320.1299,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.1952221393585205},{"word":"kind","start":1320.1299,"end":1320.37,"confidence":0.7753906,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.18980053067207336},{"word":"of","start":1320.37,"end":1320.5299,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1726483404636383},{"word":"things","start":1320.5299,"end":1321.0299,"confidence":0.83496094,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":-0.16423796117305756},{"word":"no","start":1326.745,"end":1327.245,"confidence":0.71484375,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.22953367233276367},{"word":"no","start":1328.505,"end":1328.585,"confidence":0.7397461,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.31893500685691833},{"word":"that's","start":1328.585,"end":1328.9049,"confidence":0.81591797,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.3208039402961731},{"word":"don't","start":1329.225,"end":1329.5449,"confidence":0.6990967,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2326932847499847},{"word":"don't","start":1329.5449,"end":1329.865,"confidence":0.9885254,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.20191767811775208},{"word":"i","start":1330.025,"end":1330.1849,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2627870440483093},{"word":"don't","start":1330.1849,"end":1330.4249,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.20594309270381927},{"word":"need","start":1330.4249,"end":1330.6649,"confidence":0.9970703,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.24937193095684052},{"word":"a","start":1330.6649,"end":1330.745,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3031332790851593},{"word":"physical","start":1330.745,"end":1331.225,"confidence":0.9980469,"punctuated_word":"physical","sentiment":"negative","sentiment_score":-0.35438984632492065},{"word":"copy","start":1331.225,"end":1331.625,"confidence":0.78149414,"punctuated_word":"copy.","sentiment":"neutral","sentiment_score":-0.3020666539669037},{"word":"just","start":1331.625,"end":1331.945,"confidence":0.99121094,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.15410161018371582},{"word":"actually","start":1331.945,"end":1332.445,"confidence":0.9003906,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.13129223883152008},{"word":"just","start":1332.985,"end":1333.145,"confidence":0.9873047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.12252026796340942},{"word":"needed","start":1333.145,"end":1333.645,"confidence":0.5839844,"punctuated_word":"needed","sentiment":"neutral","sentiment_score":-0.18556588888168335},{"word":"this","start":1333.7849,"end":1334.025,"confidence":0.75,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08168280869722366},{"word":"kind","start":1334.025,"end":1334.265,"confidence":0.99316406,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.1193692982196808},{"word":"of","start":1334.265,"end":1334.505,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.11149108409881592},{"word":"attachment","start":1334.505,"end":1335.005,"confidence":0.8408203,"punctuated_word":"attachment,","sentiment":"neutral","sentiment_score":-0.10063806176185608},{"word":"but","start":1335.3049,"end":1335.8049,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08037534356117249},{"word":"everybody","start":1336.825,"end":1337.3049,"confidence":0.9838867,"punctuated_word":"everybody","sentiment":"neutral","sentiment_score":-0.007955104112625122},{"word":"will","start":1337.3049,"end":1337.465,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.06613114476203918},{"word":"forward","start":1337.465,"end":1337.865,"confidence":0.7128906,"punctuated_word":"forward,","sentiment":"neutral","sentiment_score":-0.03644450008869171},{"word":"actually","start":1337.865,"end":1338.365,"confidence":0.9970703,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.03773903846740723},{"word":"otherwise","start":1338.4249,"end":1338.825,"confidence":0.9890137,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":-0.06712174415588379},{"word":"i","start":1338.825,"end":1338.9049,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03964812308549881},{"word":"can","start":1338.9049,"end":1339.4049,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0627562552690506},{"word":"download","start":1339.7599,"end":1340.24,"confidence":0.99609375,"punctuated_word":"download","sentiment":"neutral","sentiment_score":-0.13518719375133514},{"word":"it","start":1340.24,"end":1340.32,"confidence":0.44555664,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07487697154283524},{"word":"from","start":1340.32,"end":1340.5599,"confidence":0.99609375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.07416743040084839},{"word":"the","start":1340.5599,"end":1341.0399,"confidence":0.9848633,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":-0.0706486627459526},{"word":"like","start":1341.0399,"end":1341.44,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.04893605411052704},{"word":"website","start":1341.44,"end":1341.94,"confidence":0.873291,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":-0.05573280528187752},{"word":"but","start":1342.0,"end":1342.24,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05168641358613968},{"word":"nothing","start":1342.24,"end":1342.74,"confidence":1.0,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.1113499328494072},{"word":"mainly","start":1343.36,"end":1343.86,"confidence":0.86376953,"punctuated_word":"mainly,","sentiment":"neutral","sentiment_score":-0.14008313417434692},{"word":"my","start":1344.1599,"end":1344.3999,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1742739975452423},{"word":"format","start":1344.3999,"end":1344.7999,"confidence":0.24658203,"punctuated_word":"format","sentiment":"neutral","sentiment_score":-0.15710817277431488},{"word":"is","start":1344.7999,"end":1345.0399,"confidence":0.89990234,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.178261399269104},{"word":"required","start":1345.0399,"end":1345.5399,"confidence":0.7163086,"punctuated_word":"required.","sentiment":"neutral","sentiment_score":-0.1342417299747467},{"word":"my","start":1345.6,"end":1345.7599,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.1084737703204155},{"word":"name","start":1345.7599,"end":1345.9199,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.09399665892124176},{"word":"is","start":1345.9199,"end":1346.1599,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10126076638698578},{"word":"required","start":1346.1599,"end":1346.5599,"confidence":0.9008789,"punctuated_word":"required.","sentiment":"neutral","sentiment_score":-0.06425600498914719},{"word":"but","start":1346.5599,"end":1347.0599,"confidence":0.9941406,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.13646042346954346},{"word":"otherwise","start":1347.84,"end":1348.34,"confidence":0.7438965,"punctuated_word":"otherwise,","sentiment":"neutral","sentiment_score":-0.25544774532318115},{"word":"this","start":1348.48,"end":1348.72,"confidence":0.88720703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2646917402744293},{"word":"is","start":1348.72,"end":1348.7999,"confidence":0.83203125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2971900403499603},{"word":"not","start":1348.7999,"end":1349.2999,"confidence":0.9921875,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2980026602745056},{"word":"to","start":1350.6399,"end":1350.8799,"confidence":0.97802734,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.23243533074855804},{"word":"whom","start":1350.8799,"end":1351.12,"confidence":0.97265625,"punctuated_word":"whom","sentiment":"neutral","sentiment_score":-0.27084752917289734},{"word":"we","start":1351.12,"end":1351.2799,"confidence":0.91259766,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.27230754494667053},{"word":"are","start":1351.2799,"end":1351.5199,"confidence":0.96313477,"punctuated_word":"are,","sentiment":"negative","sentiment_score":-0.34030288457870483},{"word":"like","start":1351.5199,"end":1351.7599,"confidence":0.9975586,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.3506946563720703},{"word":"putting","start":1351.7599,"end":1352.08,"confidence":0.5638428,"punctuated_word":"putting,","sentiment":"neutral","sentiment_score":-0.2898872494697571},{"word":"actually","start":1352.08,"end":1352.58,"confidence":0.6459961,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.22033914923667908},{"word":"mine","start":1356.325,"end":1356.645,"confidence":0.5234375,"punctuated_word":"Mine,","sentiment":"neutral","sentiment_score":-0.16777461767196655},{"word":"if","start":1356.645,"end":1356.8049,"confidence":0.890625,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2141668200492859},{"word":"we","start":1356.8049,"end":1356.965,"confidence":0.64501953,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.21036192774772644},{"word":"are","start":1356.965,"end":1357.465,"confidence":0.98535156,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1792510449886322},{"word":"no","start":1358.005,"end":1358.325,"confidence":0.98828125,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.24495279788970947},{"word":"actually","start":1358.325,"end":1358.725,"confidence":0.9616699,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.11568541824817656},{"word":"the","start":1358.725,"end":1358.8049,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10968618094921112},{"word":"name","start":1358.8049,"end":1359.125,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.101872518658638},{"word":"the","start":1359.285,"end":1359.445,"confidence":0.88183594,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10669663548469543},{"word":"same","start":1359.445,"end":1359.645,"confidence":0.94628906,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.05937748774886131},{"word":"the","start":1359.845,"end":1359.965,"confidence":0.57910156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09375884383916856},{"word":"my","start":1360.085,"end":1360.245,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06822068244218826},{"word":"name","start":1360.245,"end":1360.565,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.07490766793489456},{"word":"will","start":1360.565,"end":1360.8049,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.08789481222629547},{"word":"be","start":1360.8049,"end":1360.965,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04301613569259643},{"word":"having","start":1360.965,"end":1361.365,"confidence":0.9902344,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.036928724497556686},{"word":"other","start":1361.365,"end":1361.605,"confidence":0.9951172,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.021027732640504837},{"word":"person","start":1361.605,"end":1361.9249,"confidence":0.9892578,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.02176702953875065},{"word":"also","start":1361.9249,"end":1362.4249,"confidence":0.96533203,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":-0.02182231657207012},{"word":"two","start":1362.565,"end":1362.725,"confidence":0.9970703,"punctuated_word":"Two","sentiment":"neutral","sentiment_score":-0.006392013281583786},{"word":"persons","start":1362.725,"end":1363.125,"confidence":0.5541992,"punctuated_word":"persons","sentiment":"neutral","sentiment_score":0.007859984412789345},{"word":"having","start":1363.125,"end":1363.445,"confidence":0.92578125,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.0025838110595941544},{"word":"the","start":1363.445,"end":1363.525,"confidence":0.91259766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003212643787264824},{"word":"same","start":1363.525,"end":1363.765,"confidence":0.99609375,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.017101755365729332},{"word":"address","start":1363.765,"end":1364.165,"confidence":0.689209,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.009627936407923698},{"word":"but","start":1364.165,"end":1364.665,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.010764677077531816},{"word":"we","start":1364.725,"end":1364.965,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.030361026525497437},{"word":"need","start":1364.965,"end":1365.045,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.03480159863829613},{"word":"to","start":1365.045,"end":1365.205,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03500549867749214},{"word":"confirm","start":1365.205,"end":1365.605,"confidence":0.984375,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.0007664375007152557},{"word":"the","start":1365.605,"end":1366.005,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026748718693852425},{"word":"form","start":1366.005,"end":1366.325,"confidence":0.47631836,"punctuated_word":"form","sentiment":"neutral","sentiment_score":-0.013690005987882614},{"word":"address","start":1366.325,"end":1366.725,"confidence":0.8598633,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.028291277587413788},{"word":"also","start":1366.725,"end":1367.045,"confidence":0.9855957,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":-0.03721873462200165},{"word":"right","start":1367.045,"end":1367.545,"confidence":0.9880371,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.0198555588722229},{"word":"because","start":1369.63,"end":1369.95,"confidence":0.9951172,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.1053045243024826},{"word":"i","start":1369.95,"end":1370.11,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10391401499509811},{"word":"need","start":1370.11,"end":1370.27,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.05510153993964195},{"word":"to","start":1370.27,"end":1370.4299,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05581122264266014},{"word":"give","start":1370.4299,"end":1370.59,"confidence":0.99609375,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.05869106575846672},{"word":"us","start":1370.59,"end":1370.75,"confidence":0.9291992,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.10183388739824296},{"word":"a","start":1370.75,"end":1370.91,"confidence":0.9760742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0631345883011818},{"word":"reference","start":1370.91,"end":1371.39,"confidence":0.75634766,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":-0.040517788380384445},{"word":"like","start":1371.39,"end":1371.89,"confidence":0.97509766,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.02782490476965904},{"word":"they","start":1372.11,"end":1372.35,"confidence":0.9370117,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.02949720248579979},{"word":"are","start":1372.35,"end":1372.51,"confidence":0.91259766,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.03866390138864517},{"word":"asking","start":1372.51,"end":1373.01,"confidence":0.99902344,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.019427482038736343},{"word":"the","start":1373.5499,"end":1373.71,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04305915907025337},{"word":"proof","start":1373.71,"end":1374.03,"confidence":0.98828125,"punctuated_word":"proof","sentiment":"neutral","sentiment_score":-0.0312809944152832},{"word":"of","start":1374.03,"end":1374.19,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03596100956201553},{"word":"resident","start":1374.19,"end":1374.69,"confidence":0.59521484,"punctuated_word":"resident","sentiment":"neutral","sentiment_score":0.007724914699792862},{"word":"kind","start":1375.5499,"end":1375.87,"confidence":0.6088867,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.05236555263400078},{"word":"of","start":1375.87,"end":1376.03,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.042434968054294586},{"word":"utility","start":1376.03,"end":1376.53,"confidence":0.9941406,"punctuated_word":"utility","sentiment":"neutral","sentiment_score":-0.02958076447248459},{"word":"bill","start":1376.59,"end":1377.09,"confidence":0.7824707,"punctuated_word":"bill,","sentiment":"neutral","sentiment_score":-0.04291960224509239},{"word":"and","start":1377.39,"end":1377.87,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03390711173415184},{"word":"that","start":1377.87,"end":1378.11,"confidence":0.9863281,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.026729274541139603},{"word":"you","start":1378.11,"end":1378.35,"confidence":0.49145508,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06990943104028702},{"word":"should","start":1378.35,"end":1378.51,"confidence":0.9980469,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.03608665615320206},{"word":"be","start":1378.51,"end":1378.6699,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07396688312292099},{"word":"required","start":1378.6699,"end":1378.99,"confidence":0.8408203,"punctuated_word":"required.","sentiment":"neutral","sentiment_score":-0.05141698941588402},{"word":"and","start":1378.99,"end":1379.15,"confidence":0.86621094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.09815432876348495},{"word":"while","start":1379.15,"end":1379.3099,"confidence":0.33544922,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.14552856981754303},{"word":"we're","start":1379.3099,"end":1379.3899,"confidence":0.5880127,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.16514521837234497},{"word":"i","start":1379.47,"end":1379.5499,"confidence":0.75341797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2954419255256653},{"word":"don't","start":1379.5499,"end":1379.87,"confidence":0.626709,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.3144150376319885},{"word":"i","start":1379.95,"end":1380.03,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4900975823402405},{"word":"couldn't","start":1380.03,"end":1380.35,"confidence":0.99902344,"punctuated_word":"couldn't","sentiment":"negative","sentiment_score":-0.4811283051967621},{"word":"be","start":1380.35,"end":1380.51,"confidence":0.7558594,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.45390793681144714},{"word":"able","start":1380.51,"end":1380.6699,"confidence":0.99902344,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.4643799662590027},{"word":"to","start":1380.6699,"end":1380.75,"confidence":0.9970703,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5126007795333862},{"word":"find","start":1380.75,"end":1380.99,"confidence":1.0,"punctuated_word":"find","sentiment":"negative","sentiment_score":-0.45053425431251526},{"word":"anything","start":1380.99,"end":1381.3099,"confidence":0.99121094,"punctuated_word":"anything","sentiment":"negative","sentiment_score":-0.362971544265747},{"word":"in","start":1381.3099,"end":1381.47,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.3703559637069702},{"word":"the","start":1381.47,"end":1381.63,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.36456021666526794},{"word":"portal","start":1381.63,"end":1382.13,"confidence":0.8898926,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":-0.28574085235595703},{"word":"and","start":1383.0951,"end":1383.255,"confidence":0.984375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07746753096580505},{"word":"it's","start":1383.255,"end":1383.415,"confidence":0.9941406,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09074309468269348},{"word":"the","start":1383.415,"end":1383.5751,"confidence":0.7397461,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08015888184309006},{"word":"first","start":1383.5751,"end":1383.735,"confidence":0.97314453,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.08373299986124039},{"word":"time","start":1383.735,"end":1383.975,"confidence":0.8366699,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.10454997420310974},{"word":"i","start":1383.975,"end":1384.135,"confidence":0.97265625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1676362007856369},{"word":"was","start":1384.135,"end":1384.375,"confidence":0.46801758,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1461132913827896},{"word":"using","start":1384.375,"end":1384.775,"confidence":0.98535156,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.10705500841140748},{"word":"the","start":1384.775,"end":1385.275,"confidence":0.89990234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08087271451950073},{"word":"many","start":1385.495,"end":1385.895,"confidence":0.69921875,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.04136914014816284},{"word":"wi","start":1385.895,"end":1386.135,"confidence":0.890625,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.1179504245519638},{"word":"fi","start":1386.135,"end":1386.295,"confidence":0.84228516,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.08208946883678436},{"word":"before","start":1386.295,"end":1386.7351,"confidence":0.32739258,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.12675422430038452},{"word":"i","start":1386.7351,"end":1387.175,"confidence":0.4099121,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17833036184310913},{"word":"can","start":1387.175,"end":1387.415,"confidence":0.44921875,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.09394432604312895},{"word":"easily","start":1387.415,"end":1387.8151,"confidence":0.77246094,"punctuated_word":"easily","sentiment":"neutral","sentiment_score":-0.07044487446546555},{"word":"access","start":1387.8151,"end":1388.295,"confidence":0.9970703,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.1939776986837387},{"word":"my","start":1388.295,"end":1388.6951,"confidence":0.99609375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.19026975333690643},{"word":"data","start":1388.6951,"end":1389.1951,"confidence":0.83496094,"punctuated_word":"data.","sentiment":"neutral","sentiment_score":-0.10350973904132844},{"word":"but","start":1389.735,"end":1389.975,"confidence":0.70996094,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.23967406153678897},{"word":"this","start":1389.975,"end":1390.135,"confidence":0.83203125,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3591670095920563},{"word":"is","start":1390.135,"end":1390.2151,"confidence":0.9536133,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4041067957878113},{"word":"i'm","start":1390.295,"end":1390.535,"confidence":0.9152832,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.42184168100357056},{"word":"finding","start":1390.535,"end":1390.855,"confidence":0.9819336,"punctuated_word":"finding","sentiment":"negative","sentiment_score":-0.4753488004207611},{"word":"this","start":1390.855,"end":1391.0951,"confidence":0.7285156,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.48159223794937134},{"word":"difficulty","start":1391.0951,"end":1391.5951,"confidence":0.94262695,"punctuated_word":"difficulty.","sentiment":"negative","sentiment_score":-0.34732210636138916},{"word":"sorry","start":1406.43,"end":1406.93,"confidence":0.888916,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.1387348175048828},{"word":"no","start":1407.15,"end":1407.47,"confidence":0.9746094,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1842573434114456},{"word":"this","start":1407.47,"end":1407.59,"confidence":0.9941406,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.16054150462150574},{"word":"is","start":1407.59,"end":1407.71,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12337426841259004},{"word":"the","start":1407.71,"end":1407.95,"confidence":0.74853516,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11078449338674544},{"word":"one","start":1407.95,"end":1408.03,"confidence":0.8925781,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.11564932018518448},{"word":"of","start":1408.03,"end":1408.1901,"confidence":0.96435547,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.14098460972309113},{"word":"the","start":1408.1901,"end":1408.27,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10776690393686296},{"word":"utility","start":1408.27,"end":1408.75,"confidence":0.75097656,"punctuated_word":"utility","sentiment":"neutral","sentiment_score":-0.11717381328344344},{"word":"thing","start":1408.75,"end":1409.25,"confidence":0.61328125,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.13881969451904297},{"word":"this","start":1411.31,"end":1411.47,"confidence":0.9873047,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.07204537838697433},{"word":"is","start":1411.47,"end":1411.63,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07843627035617828},{"word":"the","start":1411.63,"end":1411.71,"confidence":0.7993164,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.055933356285095215},{"word":"one","start":1411.71,"end":1411.95,"confidence":0.9892578,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.05471023917198181},{"word":"of","start":1411.95,"end":1412.03,"confidence":0.9951172,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06491193175315857},{"word":"the","start":1412.03,"end":1412.1901,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06331941485404968},{"word":"utility","start":1412.1901,"end":1412.67,"confidence":0.95947266,"punctuated_word":"utility","sentiment":"neutral","sentiment_score":-0.04456998407840729},{"word":"thing","start":1412.67,"end":1412.83,"confidence":0.85717773,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.04163512587547302},{"word":"right","start":1412.83,"end":1413.33,"confidence":0.984375,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.03349009156227112},{"word":"and","start":1413.39,"end":1413.55,"confidence":0.27905273,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.04279263690114021},{"word":"wi","start":1413.55,"end":1413.71,"confidence":0.84277344,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.0323638841509819},{"word":"fi","start":1413.71,"end":1414.21,"confidence":0.8713379,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":-0.028793491423130035},{"word":"where","start":1427.9601,"end":1428.28,"confidence":0.4633789,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.04690324142575264},{"word":"is","start":1428.28,"end":1428.4401,"confidence":0.91503906,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0394136980175972},{"word":"where","start":1428.4401,"end":1428.68,"confidence":0.5620117,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.03823469951748848},{"word":"i","start":1428.68,"end":1428.84,"confidence":0.73046875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04965728521347046},{"word":"did","start":1428.84,"end":1429.0,"confidence":0.91259766,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.06609612703323364},{"word":"the","start":1429.0,"end":1429.16,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0686158835887909},{"word":"payment","start":1429.16,"end":1429.56,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.1684740036725998},{"word":"also","start":1429.56,"end":1429.9601,"confidence":0.7438965,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":-0.15558207035064697},{"word":"right","start":1429.9601,"end":1430.12,"confidence":0.9941406,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.1098376363515854},{"word":"where","start":1430.12,"end":1430.28,"confidence":0.98535156,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.09489140659570694},{"word":"i","start":1430.28,"end":1430.36,"confidence":0.9741211,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07051877677440643},{"word":"can","start":1430.36,"end":1430.6,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07596928626298904},{"word":"find","start":1430.6,"end":1430.84,"confidence":0.62841797,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.11931268870830536},{"word":"that","start":1430.84,"end":1431.0,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0836867019534111},{"word":"one","start":1431.0,"end":1431.3201,"confidence":0.82543945,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.11437785625457764},{"word":"now","start":1431.3201,"end":1431.48,"confidence":0.5786133,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.27581721544265747},{"word":"you","start":1431.48,"end":1431.64,"confidence":0.93359375,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.37865838408470154},{"word":"don't","start":1431.64,"end":1431.88,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.33656737208366394},{"word":"have","start":1431.88,"end":1432.12,"confidence":0.9980469,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.34889882802963257},{"word":"any","start":1432.12,"end":1432.4401,"confidence":0.99609375,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.3807571232318878},{"word":"document","start":1432.4401,"end":1432.9401,"confidence":0.9863281,"punctuated_word":"document","sentiment":"negative","sentiment_score":-0.3777315020561218},{"word":"actually","start":1433.0,"end":1433.3201,"confidence":0.68310547,"punctuated_word":"actually","sentiment":"negative","sentiment_score":-0.3493887484073639},{"word":"in","start":1433.3201,"end":1433.48,"confidence":0.9633789,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.3330193758010864},{"word":"the","start":1433.48,"end":1433.56,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2421908676624298},{"word":"portal","start":1433.56,"end":1434.06,"confidence":0.93115234,"punctuated_word":"portal?","sentiment":"neutral","sentiment_score":-0.24672016501426697},{"word":"i'm","start":1434.52,"end":1434.68,"confidence":0.9416504,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3456873297691345},{"word":"surprised","start":1434.68,"end":1435.16,"confidence":0.984375,"punctuated_word":"surprised","sentiment":"neutral","sentiment_score":-0.2512822151184082},{"word":"actually","start":1435.16,"end":1435.64,"confidence":0.76586914,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.19228392839431763},{"word":"nothing","start":1435.64,"end":1436.04,"confidence":0.99609375,"punctuated_word":"Nothing","sentiment":"neutral","sentiment_score":-0.1676228791475296},{"word":"is","start":1436.04,"end":1436.12,"confidence":0.76171875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.3149583041667938},{"word":"not","start":1436.12,"end":1436.28,"confidence":0.45629883,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.26888054609298706},{"word":"no","start":1436.36,"end":1436.52,"confidence":0.90478516,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.35998427867889404},{"word":"document","start":1436.52,"end":1437.0,"confidence":0.5004883,"punctuated_word":"document","sentiment":"negative","sentiment_score":-0.35824820399284363},{"word":"is","start":1437.0,"end":1437.24,"confidence":0.8618164,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3683064579963684},{"word":"there","start":1437.24,"end":1437.4,"confidence":0.9770508,"punctuated_word":"there","sentiment":"negative","sentiment_score":-0.36027154326438904},{"word":"like","start":1437.4,"end":1437.64,"confidence":0.48217773,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.3477272689342499},{"word":"no","start":1438.2001,"end":1438.52,"confidence":0.9621582,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.33242350816726685},{"word":"that's","start":1438.52,"end":1438.76,"confidence":0.99658203,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.22552339732646945},{"word":"not","start":1438.76,"end":1439.0801,"confidence":0.9838867,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1895114630460739},{"word":"a","start":1439.0801,"end":1439.24,"confidence":0.49316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21446073055267337},{"word":"email","start":1439.24,"end":1439.56,"confidence":0.9980469,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.2460225522518158},{"word":"actually","start":1439.56,"end":1440.06,"confidence":0.81274414,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.18785430490970612},{"word":"yeah","start":1441.4249,"end":1441.9249,"confidence":0.8220215,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07539534568786621},{"word":"like","start":1442.5449,"end":1443.025,"confidence":0.41027832,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.0816863626241684},{"word":"not","start":1443.025,"end":1443.345,"confidence":0.98535156,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10325083136558531},{"word":"to","start":1443.345,"end":1443.505,"confidence":0.9038086,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10280807316303252},{"word":"me","start":1443.505,"end":1443.9049,"confidence":0.88012695,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.103607676923275},{"word":"like","start":1443.9049,"end":1444.145,"confidence":0.9733887,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.07828676700592041},{"word":"where","start":1444.145,"end":1444.385,"confidence":0.98095703,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.06257957965135574},{"word":"i","start":1444.385,"end":1444.5449,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06130272150039673},{"word":"can","start":1444.5449,"end":1445.0449,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05587908253073692},{"word":"my","start":1445.265,"end":1445.505,"confidence":0.98535156,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.05231589823961258},{"word":"name","start":1445.505,"end":1445.745,"confidence":0.95947266,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.05418282002210617},{"word":"and","start":1445.745,"end":1445.9049,"confidence":0.82177734,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07191610336303711},{"word":"address","start":1445.9049,"end":1446.3049,"confidence":0.97314453,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.06626703590154648},{"word":"should","start":1446.3049,"end":1446.465,"confidence":0.9838867,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.08008412271738052},{"word":"be","start":1446.465,"end":1446.625,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.09712754189968108},{"word":"there","start":1446.625,"end":1446.865,"confidence":0.99121094,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.11173488944768906},{"word":"right","start":1446.865,"end":1447.365,"confidence":0.9926758,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.05234570428729057},{"word":"i'm","start":1449.025,"end":1449.265,"confidence":0.920166,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0472278892993927},{"word":"just","start":1449.265,"end":1449.745,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03812071681022644},{"word":"then","start":1450.065,"end":1450.385,"confidence":0.94970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.03341534733772278},{"word":"what","start":1450.385,"end":1450.625,"confidence":0.48217773,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03442028909921646},{"word":"is","start":1450.625,"end":1450.705,"confidence":0.8828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0414535254240036},{"word":"the","start":1450.705,"end":1450.865,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03876695781946182},{"word":"purpose","start":1450.865,"end":1451.265,"confidence":0.9448242,"punctuated_word":"purpose","sentiment":"neutral","sentiment_score":-0.04415876418352127},{"word":"of","start":1451.265,"end":1451.345,"confidence":0.9658203,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05779349058866501},{"word":"hiring","start":1451.345,"end":1451.6649,"confidence":0.31030273,"punctuated_word":"hiring","sentiment":"neutral","sentiment_score":-0.04228298366069794},{"word":"the","start":1451.6649,"end":1451.825,"confidence":0.734375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.050916384905576706},{"word":"utility","start":1451.825,"end":1452.3049,"confidence":0.90478516,"punctuated_word":"utility","sentiment":"neutral","sentiment_score":-0.04860236495733261},{"word":"bill","start":1452.3049,"end":1452.8049,"confidence":0.9404297,"punctuated_word":"bill?","sentiment":"neutral","sentiment_score":-0.07483451068401337},{"word":"no","start":1455.86,"end":1456.1,"confidence":0.8815918,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2598165273666382},{"word":"my","start":1456.1,"end":1456.5,"confidence":0.99902344,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.24428507685661316},{"word":"orders","start":1456.5,"end":1456.9,"confidence":0.9902344,"punctuated_word":"orders","sentiment":"neutral","sentiment_score":-0.22790594398975372},{"word":"are","start":1456.9,"end":1457.06,"confidence":0.9790039,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.22025123238563535},{"word":"there","start":1457.06,"end":1457.22,"confidence":0.95166016,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.19497328996658325},{"word":"let","start":1457.22,"end":1457.4601,"confidence":0.9951172,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.15661881864070892},{"word":"me","start":1457.4601,"end":1457.62,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.11607739329338074},{"word":"check","start":1457.62,"end":1457.9401,"confidence":0.99609375,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.12658774852752686},{"word":"my","start":1457.9401,"end":1458.26,"confidence":0.7817383,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.12360640615224838},{"word":"my","start":1458.26,"end":1458.42,"confidence":0.703125,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.12042748183012009},{"word":"orders","start":1458.42,"end":1458.8201,"confidence":0.46618652,"punctuated_word":"orders.","sentiment":"neutral","sentiment_score":-0.11367480456829072},{"word":"i","start":1458.8201,"end":1458.9,"confidence":0.40478516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12354670464992525},{"word":"think","start":1458.9,"end":1459.14,"confidence":0.28442383,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.14865702390670776},{"word":"this","start":1459.14,"end":1459.38,"confidence":0.6196289,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11103879660367966},{"word":"number","start":1459.38,"end":1459.54,"confidence":0.9941406,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.14386731386184692},{"word":"no","start":1460.34,"end":1460.5,"confidence":0.8442383,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.14953988790512085},{"word":"this","start":1460.5,"end":1460.74,"confidence":0.9970703,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.09853683412075044},{"word":"is","start":1460.74,"end":1460.8201,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08146823942661285},{"word":"no","start":1465.215,"end":1465.715,"confidence":0.99072266,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.27441227436065674},{"word":"no","start":1467.0549,"end":1467.215,"confidence":0.9941406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3084452748298645},{"word":"i'm","start":1467.215,"end":1467.5349,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.27972692251205444},{"word":"i'm","start":1467.5349,"end":1467.775,"confidence":0.9680176,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.26664093136787415},{"word":"in","start":1467.775,"end":1467.855,"confidence":0.5883789,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.21650344133377075},{"word":"portal","start":1467.855,"end":1468.255,"confidence":0.9370117,"punctuated_word":"portal","sentiment":"neutral","sentiment_score":-0.2633536159992218},{"word":"right","start":1468.255,"end":1468.495,"confidence":0.9980469,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.2503352165222168},{"word":"now","start":1468.495,"end":1468.975,"confidence":0.84765625,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.28857308626174927},{"word":"like","start":1468.975,"end":1469.475,"confidence":0.89086914,"punctuated_word":"Like,","sentiment":"negative","sentiment_score":-0.34192025661468506},{"word":"i","start":1470.4149,"end":1470.495,"confidence":0.65966797,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3848264813423157},{"word":"don't","start":1470.495,"end":1470.735,"confidence":0.9753418,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.3228551149368286},{"word":"know","start":1470.735,"end":1470.815,"confidence":0.36108398,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.3864971697330475},{"word":"if","start":1470.815,"end":1470.975,"confidence":0.30444336,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.4103809595108032},{"word":"i","start":1470.975,"end":1471.0549,"confidence":0.47314453,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3932647109031677},{"word":"need","start":1471.0549,"end":1471.375,"confidence":0.47070312,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.35997042059898376},{"word":"orders","start":1471.375,"end":1471.875,"confidence":0.49694824,"punctuated_word":"orders,","sentiment":"negative","sentiment_score":-0.347958505153656},{"word":"actually","start":1472.015,"end":1472.515,"confidence":0.99072266,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.13413038849830627},{"word":"nothing","start":1472.815,"end":1473.2949,"confidence":0.9838867,"punctuated_word":"Nothing","sentiment":"negative","sentiment_score":-0.41256406903266907},{"word":"nothing","start":1473.2949,"end":1473.615,"confidence":0.9716797,"punctuated_word":"nothing","sentiment":"negative","sentiment_score":-0.5044182538986206},{"word":"is","start":1473.615,"end":1473.855,"confidence":0.9970703,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5298824310302734},{"word":"visible","start":1473.855,"end":1474.255,"confidence":0.9951172,"punctuated_word":"visible","sentiment":"negative","sentiment_score":-0.4647896885871887},{"word":"there","start":1474.255,"end":1474.495,"confidence":0.9421387,"punctuated_word":"there,","sentiment":"negative","sentiment_score":-0.3758683502674103},{"word":"actually","start":1474.495,"end":1474.995,"confidence":0.9995117,"punctuated_word":"actually.","sentiment":"negative","sentiment_score":-0.41394203901290894},{"word":"not","start":1478.4989,"end":1478.7389,"confidence":0.46850586,"punctuated_word":"Not","sentiment":"negative","sentiment_score":-0.4235665202140808},{"word":"okay","start":1478.7389,"end":1479.0588,"confidence":0.19006348,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.2432120442390442},{"word":"much","start":1479.0588,"end":1479.2189,"confidence":0.53027344,"punctuated_word":"much","sentiment":"negative","sentiment_score":-0.3341080844402313},{"word":"better","start":1479.2189,"end":1479.7189,"confidence":0.62854004,"punctuated_word":"better.","sentiment":"negative","sentiment_score":-0.3482198715209961},{"word":"like","start":1479.8589,"end":1480.3589,"confidence":0.7841797,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.025412380695343018},{"word":"warren","start":1480.6589,"end":1480.8989,"confidence":0.7258301,"punctuated_word":"Warren,","sentiment":"neutral","sentiment_score":0.10051752626895905},{"word":"this","start":1480.8989,"end":1481.1389,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.12235306203365326},{"word":"is","start":1481.1389,"end":1481.539,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15828514099121094},{"word":"actually","start":1481.6989,"end":1482.1989,"confidence":0.9790039,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.04936493560671806},{"word":"how","start":1482.7389,"end":1483.0588,"confidence":0.96240234,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.07975023984909058},{"word":"can","start":1483.0588,"end":1483.2189,"confidence":0.99316406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.16526228189468384},{"word":"we","start":1483.2189,"end":1483.4589,"confidence":0.682251,"punctuated_word":"we,","sentiment":"neutral","sentiment_score":0.06188162416219711},{"word":"like","start":1483.4589,"end":1483.9589,"confidence":0.7548828,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.09133881330490112}],"paragraphs":{"transcript":"\nHello? Yeah. No worries. Text message? No.\n\nNo. Actually, I need a letter kind of thing. Welcome back letter kind of thing. Usually provided. Right?\n\nInto the mail ID. Yes. Kind of which we can use as a reference options. Which can we can use as a verification. Like, I need to give us the utility bill for the proof of our residence.\n\nSo I'm using the yeah. Yes. Exactly. My name, my address. You said basically Johnny only, but I just added my complete name right now.\n\nBasically, because you are too early, Johnny. Because I just recently went to the Access Canberra, and they requested my my complete name in the documents. Yeah. No? No.\n\nNothing. Mail ID. Yes. I received, actually. You're welcome to the portal.\n\nDo you have any letter kind of things, actually? No. I don't want get a mail, actually. I need, like, the kind of lectures which is having this kind of This is this is correct only. But do you have any lecture welcome lecture kind of things?\n\nYeah. Because I need, like, usually the people will send me the, like, a welcome letter, like, in a utility bill, which is having that and the data, which I can use that. Yeah. Not not physical letter. You can attach the letter to the mail ID.\n\nI can take that one. Email is okay. I need to ask one more thing. Can I add my wife's name also into the account? You can add.\n\nRight? Can you please add that one? Yeah. Yeah. Yeah.\n\nHi. Oh, no. Actually I'm not asking the mail, actually. I'm I'm I need to get a, like, a a kind of a letter in which is a a kind of a PDF format, which is having your Ethel details and my name. And and I just I need it attached and send me that one.\n\nUsually, people will do. Right? That kind of kind of letters. Yes. The PDF actually, like, in your letter pad, any kind of usually, if you're from getting the portal, there is some some agreement contract is there.\n\nRight? But if you tell me, like, right now, I just got the energy local urban utility for the gas and this thing. And they they send me the welcome letter, like, I can use as a proof. But There's nothing. Where was in the contract?\n\nI I can see that because I am just logging to the contract, actually. There is no contract is there, but the no. My name is not mentioned there, actually. No. No.\n\nI just need my name name and address. Then how can we put the you said the proof, actually? I I need a I need a proper evidence, actually. I need a proper things from the because usually, everyone provide, actually. Everyone will provide.\n\nOn that, you can see that, but there is no name of my name or either the my home address. Nothing is there, actually. No. Please don't use the general one because we need something as a proof. Right?\n\nBecause I need to give you some that's it. Like what is it? As my proof of things, utility bill, I need to give that to someone. How can I, like, give a general things, actually? No.\n\nNot the thing, actually. That's why it is not that much more a professional way to deal. Right? That's not the ideal way to things. Everybody will provide.\n\nRight? No. Contract I downloaded, but there is no my name is not there. My home address is not there. How can I use that proof, actually?\n\nNo. No. I'm not getting actually. I'm I'm seriously not getting actually what it is. So why it has become very complicated, the thing?\n\nNo. I need to give us a utility bill there, actually. Well, just me one moment. And how can I change the my login is on some numbers are there? Right?\n\nCan I use my email ID as a login? Yeah. So remembering this load. No. Credential, is there let me I'm just getting my contact is not there actually in the things.\n\nDocuments, I'm checking. These my, like So there is no data is available, actually. I'm not getting your messages, actually. Email I got. Yeah.\n\nThat's also I received. No. No. I got the password and login. That's not an issue.\n\nWhereas, I got the inside, and where is the documents part, actually? And the customer fee is free. Right? This one? Where I can find the call?\n\nRight? Text me? Yeah. Sorry? Yeah.\n\nMy name. And I would like to I need to add my wife's name as well into this one because she can also use as a this one. Okay. I'm not playing right now. But where I can find the I'm just writing it right now.\n\nI just seen now right now. Her name is Dina Raju. I mentioned in the mail. Hello? In the website is available?\n\nOkay. Let me check. Where is it? Find to find out it's a document. So I couldn't able to see anything in the mobile website.\n\nOkay. Can you please send me in mail that one? I couldn't able to see in the portal at the moment. Where where is the documents part? Is it there?\n\nOr okay. You only put my name and where is the, like, my house address mentioned here? Okay. Actually, that is recorded. Maybe maybe, like, a document you can provide with my name, my wife's name, and my home address because utility bill refers to the actually, not the person, actually.\n\nIt's the person with the home address. So both should be there, actually. No. It should be you don't provide me, like, the welcome letter kind of things, actually, mentioning the home address, the person's name kind of things. No.\n\nNo. That's don't don't I don't need a physical copy. Just actually just needed this kind of attachment, but everybody will forward, actually. Otherwise, I can download it from the, like, website, but nothing mainly, my format is required. My name is required.\n\nBut otherwise, this is not to whom we are, like, putting, actually. Mine, if we are no. Actually, the name the same the my name will be having other person also. Two persons having the same address, but we need to confirm the form address also. Right?\n\nBecause I need to give us a reference. Like, they are asking the proof of resident kind of utility bill, and that you should be required. And while we're I don't I couldn't be able to find anything in the portal. And it's the first time. I was using the many Wi Fi before I can easily access my data.\n\nBut this is I'm finding this difficulty. Sorry? No. This is the one of the utility thing. This is the one of the utility thing.\n\nRight? And Wi Fi. Where is where I did the payment also. Right? Where I can find that one?\n\nNow you don't have any document actually in the portal? I'm surprised actually. Nothing is not no document is there like no. That's not a email actually. Yeah.\n\nLike, not to me. Like, where I can my name and address should be there. Right? I'm just then what is the purpose of hiring the utility bill? No.\n\nMy orders are there. Let me check my my orders. I think this number no. This is No. No.\n\nI'm I'm in portal right now. Like, I don't know if I need orders, actually. Nothing nothing is visible there, actually. Not okay much better. Like, Warren, this is actually, how can we, like,","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.007449474185705185},{"text":"Yeah.","start":6.0,"end":6.16,"sentiment":"neutral","sentiment_score":-0.21206054091453552},{"text":"No worries.","start":6.16,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.0782112218439579},{"text":"Text message?","start":21.425,"end":22.244999,"sentiment":"neutral","sentiment_score":0.0017824890092015266},{"text":"No.","start":27.54,"end":27.78,"sentiment":"neutral","sentiment_score":-0.21173901855945587}],"sentiment":"neutral","sentiment_score":-0.08131536442254271,"num_words":7,"start":1.4399999,"end":27.78},{"sentences":[{"text":"No.","start":27.78,"end":27.94,"sentiment":"neutral","sentiment_score":-0.21023203432559967},{"text":"Actually, I need a letter kind of thing.","start":27.94,"end":30.26,"sentiment":"neutral","sentiment_score":-0.18259573727846146},{"text":"Welcome back letter kind of thing.","start":30.26,"end":31.619999,"sentiment":"neutral","sentiment_score":0.05979242672522863},{"text":"Usually provided.","start":31.619999,"end":32.34,"sentiment":"neutral","sentiment_score":0.054914046078920364},{"text":"Right?","start":32.34,"end":32.84,"sentiment":"neutral","sentiment_score":0.041182778775691986}],"sentiment":"neutral","sentiment_score":-0.06451291673713261,"num_words":18,"start":27.78,"end":32.84},{"sentences":[{"text":"Into the mail ID.","start":33.38,"end":34.6,"sentiment":"neutral","sentiment_score":0.01868496835231781},{"text":"Yes.","start":34.9,"end":35.4,"sentiment":"neutral","sentiment_score":0.08444423973560333},{"text":"Kind of which we can use as a reference options.","start":35.54,"end":39.559998,"sentiment":"neutral","sentiment_score":0.0707344152033329},{"text":"Which can we can use as a verification.","start":44.895,"end":48.035,"sentiment":"neutral","sentiment_score":0.015497722662985325},{"text":"Like, I need to give us the utility bill for the proof of our residence.","start":48.175,"end":51.635,"sentiment":"neutral","sentiment_score":-0.007953906059265136}],"sentiment":"neutral","sentiment_score":0.022926354094555502,"num_words":38,"start":33.38,"end":51.635},{"sentences":[{"text":"So I'm using the yeah.","start":54.100002,"end":59.06,"sentiment":"neutral","sentiment_score":0.03364843502640724},{"text":"Yes.","start":59.06,"end":59.460003,"sentiment":"neutral","sentiment_score":0.0577123686671257},{"text":"Exactly.","start":59.460003,"end":59.960003,"sentiment":"neutral","sentiment_score":0.08009481430053711},{"text":"My name, my address.","start":60.74,"end":61.88,"sentiment":"neutral","sentiment_score":0.06128654070198536},{"text":"You said basically Johnny only, but I just added my complete name right now.","start":69.314995,"end":72.674995,"sentiment":"neutral","sentiment_score":-0.03609422993447099}],"sentiment":"neutral","sentiment_score":0.0018350520730018615,"num_words":25,"start":54.100002,"end":72.674995},{"sentences":[{"text":"Basically, because you are too early, Johnny.","start":72.674995,"end":74.195,"sentiment":"neutral","sentiment_score":-0.1867735375251089},{"text":"Because I just recently went to the Access Canberra, and they requested my my complete name in the documents.","start":74.195,"end":81.590004,"sentiment":"neutral","sentiment_score":-0.05686016243539358},{"text":"Yeah.","start":86.53001,"end":87.03001,"sentiment":"neutral","sentiment_score":0.01512117963284254},{"text":"No?","start":91.57001,"end":92.07001,"sentiment":"neutral","sentiment_score":-0.11223705112934113},{"text":"No.","start":94.91499,"end":95.075,"sentiment":"neutral","sentiment_score":-0.11982109397649764}],"sentiment":"neutral","sentiment_score":-0.08981706256624954,"num_words":29,"start":72.674995,"end":95.075},{"sentences":[{"text":"Nothing.","start":95.075,"end":95.575,"sentiment":"neutral","sentiment_score":-0.10241810232400894},{"text":"Mail ID.","start":99.314995,"end":100.115,"sentiment":"neutral","sentiment_score":-0.006083371117711067},{"text":"Yes.","start":100.115,"end":100.435,"sentiment":"neutral","sentiment_score":0.03836838528513909},{"text":"I received, actually.","start":100.435,"end":101.475,"sentiment":"neutral","sentiment_score":0.07865248620510101},{"text":"You're welcome to the portal.","start":101.475,"end":104.295,"sentiment":"positive","sentiment_score":0.3465378522872925}],"sentiment":"neutral","sentiment_score":0.15770252173145613,"num_words":12,"start":95.075,"end":104.295},{"sentences":[{"text":"Do you have any letter kind of things, actually?","start":104.435,"end":106.774994,"sentiment":"neutral","sentiment_score":0.03719261288642883},{"text":"No.","start":106.91499,"end":107.075,"sentiment":"neutral","sentiment_score":-0.25806307792663574},{"text":"I don't want get a mail, actually.","start":107.075,"end":109.02,"sentiment":"negative","sentiment_score":-0.3608073592185974},{"text":"I need, like, the kind of lectures which is having this kind of This is this is correct only.","start":109.479996,"end":125.534996,"sentiment":"neutral","sentiment_score":-0.13510744587371223},{"text":"But do you have any lecture welcome lecture kind of things?","start":125.534996,"end":128.355,"sentiment":"neutral","sentiment_score":-0.008097209713675758}],"sentiment":"neutral","sentiment_score":-0.10861897563680689,"num_words":47,"start":104.435,"end":128.355},{"sentences":[{"text":"Yeah.","start":134.94,"end":135.26,"sentiment":"neutral","sentiment_score":0.01196228712797165},{"text":"Because I need, like, usually the people will send me the, like, a welcome letter, like, in a utility bill, which is having that and the data, which I can use that.","start":135.26,"end":147.51999,"sentiment":"neutral","sentiment_score":0.00858324347063899},{"text":"Yeah.","start":149.745,"end":150.245,"sentiment":"neutral","sentiment_score":0.013074249029159546},{"text":"Not not physical letter.","start":165.64,"end":166.84,"sentiment":"neutral","sentiment_score":-0.11287317890673876},{"text":"You can attach the letter to the mail ID.","start":166.84,"end":168.59999,"sentiment":"neutral","sentiment_score":0.18116335736380684}],"sentiment":"neutral","sentiment_score":0.03146123038010394,"num_words":47,"start":134.94,"end":168.59999},{"sentences":[{"text":"I can take that one.","start":168.59999,"end":169.81999,"sentiment":"neutral","sentiment_score":0.16535744965076446},{"text":"Email is okay.","start":172.12,"end":173.34,"sentiment":"neutral","sentiment_score":0.11917429169019063},{"text":"I need to ask one more thing.","start":173.71999,"end":175.15999,"sentiment":"neutral","sentiment_score":0.002785764368517058},{"text":"Can I add my wife's name also into the account?","start":175.15999,"end":177.9,"sentiment":"neutral","sentiment_score":0.08048785105347633},{"text":"You can add.","start":183.275,"end":183.915,"sentiment":"neutral","sentiment_score":0.11792149146397908}],"sentiment":"neutral","sentiment_score":0.08437333781538266,"num_words":28,"start":168.59999,"end":183.915},{"sentences":[{"text":"Right?","start":183.915,"end":184.075,"sentiment":"neutral","sentiment_score":0.08205564320087433},{"text":"Can you please add that one?","start":184.075,"end":185.775,"sentiment":"neutral","sentiment_score":0.06049229328831037},{"text":"Yeah.","start":188.95499,"end":189.45499,"sentiment":"neutral","sentiment_score":0.10006110370159148},{"text":"Yeah.","start":197.12,"end":197.62,"sentiment":"neutral","sentiment_score":0.06312783062458038},{"text":"Yeah.","start":417.82,"end":418.06,"sentiment":"neutral","sentiment_score":0.05920865014195442}],"sentiment":"neutral","sentiment_score":0.06674069873988628,"num_words":10,"start":183.915,"end":418.06},{"sentences":[{"text":"Hi.","start":418.06,"end":418.56,"sentiment":"neutral","sentiment_score":0.08073589205741882},{"text":"Oh, no.","start":425.875,"end":426.435,"sentiment":"neutral","sentiment_score":-0.24520868062973022},{"text":"Actually I'm not asking the mail, actually.","start":426.435,"end":431.015,"sentiment":"neutral","sentiment_score":-0.28904950618743896},{"text":"I'm I'm I need to get a, like, a a kind of a letter in which is a a kind of a PDF format, which is having your Ethel details and my name.","start":431.075,"end":444.73,"sentiment":"neutral","sentiment_score":-0.08230989945657326},{"text":"And and I just I need it attached and send me that one.","start":445.51,"end":450.97,"sentiment":"neutral","sentiment_score":0.006146362194648155}],"sentiment":"neutral","sentiment_score":-0.09052414260804653,"num_words":56,"start":418.06,"end":450.97},{"sentences":[{"text":"Usually, people will do.","start":451.335,"end":452.455,"sentiment":"neutral","sentiment_score":0.0021588337840512395},{"text":"Right?","start":452.455,"end":452.695,"sentiment":"neutral","sentiment_score":-0.03673765808343887},{"text":"That kind of kind of letters.","start":452.695,"end":454.635,"sentiment":"neutral","sentiment_score":-0.05093104081849257},{"text":"Yes.","start":460.295,"end":460.615,"sentiment":"neutral","sentiment_score":0.05091634392738342},{"text":"The PDF actually, like, in your letter pad, any kind of usually, if you're from getting the portal, there is some some agreement contract is there.","start":460.615,"end":470.33,"sentiment":"neutral","sentiment_score":0.026496895732214816}],"sentiment":"neutral","sentiment_score":0.01068808066070472,"num_words":38,"start":451.335,"end":470.33},{"sentences":[{"text":"Right?","start":470.33,"end":470.83,"sentiment":"neutral","sentiment_score":0.030667582526803017},{"text":"But if you tell me, like, right now, I just got the energy local urban utility for the gas and this thing.","start":478.65,"end":487.375,"sentiment":"neutral","sentiment_score":-0.012150746516206047},{"text":"And they they send me the welcome letter, like, I can use as a proof.","start":487.595,"end":491.455,"sentiment":"neutral","sentiment_score":0.014701542258262635},{"text":"But There's nothing.","start":492.315,"end":510.735,"sentiment":"neutral","sentiment_score":-0.22470811754465103},{"text":"Where was in the contract?","start":511.035,"end":512.15497,"sentiment":"neutral","sentiment_score":-0.21150803565979004}],"sentiment":"neutral","sentiment_score":-0.03799543995410204,"num_words":46,"start":470.33,"end":512.15497},{"sentences":[{"text":"I I can see that because I am just logging to the contract, actually.","start":512.15497,"end":516.015,"sentiment":"neutral","sentiment_score":-0.05821013184530394},{"text":"There is no contract is there, but the no.","start":516.875,"end":522.395,"sentiment":"neutral","sentiment_score":-0.22174212005403307},{"text":"My name is not mentioned there, actually.","start":522.395,"end":524.255,"sentiment":"negative","sentiment_score":-0.37800237962177824},{"text":"No.","start":532.77,"end":533.01,"sentiment":"negative","sentiment_score":-0.336462140083313},{"text":"No.","start":533.01,"end":533.25,"sentiment":"neutral","sentiment_score":-0.17172418534755707}],"sentiment":"neutral","sentiment_score":-0.18640074715949595,"num_words":32,"start":512.15497,"end":533.25},{"sentences":[{"text":"I just need my name name and address.","start":533.25,"end":535.49,"sentiment":"neutral","sentiment_score":0.019746619975194335},{"text":"Then how can we put the you said the proof, actually?","start":535.49,"end":539.19,"sentiment":"neutral","sentiment_score":0.023749698461456734},{"text":"I I need a I need a proper evidence, actually.","start":542.76495,"end":546.14496,"sentiment":"neutral","sentiment_score":-0.008404295612126588},{"text":"I need a proper things from the because usually, everyone provide, actually.","start":546.365,"end":551.02496,"sentiment":"neutral","sentiment_score":-0.015482845405737558},{"text":"Everyone will provide.","start":551.805,"end":552.945,"sentiment":"neutral","sentiment_score":0.006469914068778355}],"sentiment":"neutral","sentiment_score":0.0038361882748590274,"num_words":44,"start":533.25,"end":552.945},{"sentences":[{"text":"On that, you can see that, but there is no name of my name or either the my home address.","start":560.91,"end":567.31,"sentiment":"neutral","sentiment_score":-0.06377550652250648},{"text":"Nothing is there, actually.","start":567.31,"end":568.52997,"sentiment":"neutral","sentiment_score":-0.10922871530056},{"text":"No.","start":573.465,"end":573.705,"sentiment":"neutral","sentiment_score":-0.2488973438739777},{"text":"Please don't use the general one because we need something as a proof.","start":573.705,"end":576.66504,"sentiment":"neutral","sentiment_score":-0.28015209849064165},{"text":"Right?","start":576.66504,"end":577.16504,"sentiment":"neutral","sentiment_score":-0.10886962711811066}],"sentiment":"neutral","sentiment_score":-0.14646587802622563,"num_words":39,"start":560.91,"end":577.16504},{"sentences":[{"text":"Because I need to give you some that's it.","start":579.145,"end":581.91,"sentiment":"neutral","sentiment_score":-0.07451414151324166},{"text":"Like what is it?","start":583.50995,"end":584.73,"sentiment":"neutral","sentiment_score":-0.06275843363255262},{"text":"As my proof of things, utility bill, I need to give that to someone.","start":584.79,"end":589.43,"sentiment":"neutral","sentiment_score":-0.08303421230188437},{"text":"How can I, like, give a general things, actually?","start":589.43,"end":591.69,"sentiment":"neutral","sentiment_score":-0.015822226388586894},{"text":"No.","start":608.40497,"end":608.90497,"sentiment":"neutral","sentiment_score":-0.2107895165681839}],"sentiment":"neutral","sentiment_score":-0.0658737712011144,"num_words":37,"start":579.145,"end":608.90497},{"sentences":[{"text":"Not the thing, actually.","start":609.31,"end":610.45,"sentiment":"neutral","sentiment_score":-0.1634545475244522},{"text":"That's why it is not that much more a professional way to deal.","start":611.31,"end":615.87,"sentiment":"negative","sentiment_score":-0.5150686892179343},{"text":"Right?","start":615.87,"end":616.37,"sentiment":"neutral","sentiment_score":-0.287874698638916},{"text":"That's not the ideal way to things.","start":616.51,"end":619.95,"sentiment":"negative","sentiment_score":-0.5782760211399623},{"text":"Everybody will provide.","start":619.95,"end":621.23004,"sentiment":"neutral","sentiment_score":-0.2581115315357844}],"sentiment":"negative","sentiment_score":-0.44499473539846285,"num_words":28,"start":609.31,"end":621.23004},{"sentences":[{"text":"Right?","start":621.23004,"end":621.73004,"sentiment":"neutral","sentiment_score":-0.06584937125444412},{"text":"No.","start":632.645,"end":632.885,"sentiment":"neutral","sentiment_score":-0.03127932548522949},{"text":"Contract I downloaded, but there is no my name is not there.","start":632.885,"end":636.645,"sentiment":"neutral","sentiment_score":-0.1116437278687954},{"text":"My home address is not there.","start":636.645,"end":638.005,"sentiment":"neutral","sentiment_score":-0.15213734904925028},{"text":"How can I use that proof, actually?","start":638.005,"end":640.185,"sentiment":"neutral","sentiment_score":-0.02743826966200556}],"sentiment":"neutral","sentiment_score":-0.09413871900350959,"num_words":27,"start":621.23004,"end":640.185},{"sentences":[{"text":"No.","start":660.89496,"end":661.39496,"sentiment":"neutral","sentiment_score":-0.1807268261909485},{"text":"No.","start":678.47003,"end":678.79004,"sentiment":"negative","sentiment_score":-0.47122886776924133},{"text":"I'm not getting actually.","start":678.79004,"end":680.09,"sentiment":"negative","sentiment_score":-0.6599961668252945},{"text":"I'm I'm seriously not getting actually what it is.","start":680.39,"end":682.87,"sentiment":"negative","sentiment_score":-0.7201425433158875},{"text":"So why it has become very complicated, the thing?","start":682.87,"end":685.53,"sentiment":"negative","sentiment_score":-0.5229319698280759}],"sentiment":"negative","sentiment_score":-0.6033171241482099,"num_words":24,"start":660.89496,"end":685.53},{"sentences":[{"text":"No.","start":693.055,"end":693.295,"sentiment":"neutral","sentiment_score":-0.23673422634601593},{"text":"I need to give us a utility bill there, actually.","start":693.295,"end":695.955,"sentiment":"neutral","sentiment_score":-0.05415776297450066},{"text":"Well, just me one moment.","start":716.705,"end":719.205,"sentiment":"neutral","sentiment_score":0.16814106106758117},{"text":"And how can I change the my login is on some numbers are there?","start":728.78503,"end":735.05,"sentiment":"neutral","sentiment_score":0.07171028559761387},{"text":"Right?","start":735.05,"end":735.55,"sentiment":"neutral","sentiment_score":0.022238412871956825}],"sentiment":"neutral","sentiment_score":0.03511535033823982,"num_words":31,"start":693.055,"end":735.55},{"sentences":[{"text":"Can I use my email ID as a login?","start":738.73,"end":741.31,"sentiment":"neutral","sentiment_score":-0.03843981524308523},{"text":"Yeah.","start":746.08997,"end":746.58997,"sentiment":"neutral","sentiment_score":-0.011271612718701364},{"text":"So remembering this load.","start":749.17505,"end":750.47504,"sentiment":"neutral","sentiment_score":-0.030329700093716383},{"text":"No.","start":755.97504,"end":756.135,"sentiment":"neutral","sentiment_score":-0.2544805705547333},{"text":"Credential, is there let me I'm just getting my contact is not there actually in the things.","start":756.135,"end":769.43005,"sentiment":"neutral","sentiment_score":-0.3172612277900471}],"sentiment":"neutral","sentiment_score":-0.19145219353958964,"num_words":32,"start":738.73,"end":769.43005},{"sentences":[{"text":"Documents, I'm checking.","start":770.05005,"end":771.27,"sentiment":"neutral","sentiment_score":-0.11516604324181874},{"text":"These my, like So there is no data is available, actually.","start":775.555,"end":788.78,"sentiment":"neutral","sentiment_score":-0.19653453136032278},{"text":"I'm not getting your messages, actually.","start":797.72003,"end":799.74005,"sentiment":"negative","sentiment_score":-0.3562395324309667},{"text":"Email I got.","start":802.77496,"end":803.83496,"sentiment":"neutral","sentiment_score":-0.0349177618821462},{"text":"Yeah.","start":808.295,"end":808.615,"sentiment":"neutral","sentiment_score":0.10833929479122162}],"sentiment":"neutral","sentiment_score":-0.193384548338751,"num_words":24,"start":770.05005,"end":808.615},{"sentences":[{"text":"That's also I received.","start":808.615,"end":809.915,"sentiment":"neutral","sentiment_score":0.060183621011674404},{"text":"No.","start":817.67,"end":817.91,"sentiment":"neutral","sentiment_score":-0.12926387786865234},{"text":"No.","start":817.91,"end":818.14996,"sentiment":"neutral","sentiment_score":-0.29944247007369995},{"text":"I got the password and login.","start":818.14996,"end":819.99,"sentiment":"neutral","sentiment_score":-0.2932847961783409},{"text":"That's not an issue.","start":819.99,"end":821.02997,"sentiment":"neutral","sentiment_score":-0.16627993062138557}],"sentiment":"neutral","sentiment_score":-0.16330002271570265,"num_words":16,"start":808.615,"end":821.02997},{"sentences":[{"text":"Whereas, I got the inside, and where is the documents part, actually?","start":821.02997,"end":824.64996,"sentiment":"neutral","sentiment_score":-0.013316951071222624},{"text":"And the customer fee is free.","start":837.26,"end":838.62,"sentiment":"neutral","sentiment_score":0.050794934233029686},{"text":"Right?","start":838.62,"end":839.12,"sentiment":"neutral","sentiment_score":0.02582287974655628},{"text":"This one?","start":839.66,"end":840.32,"sentiment":"neutral","sentiment_score":-0.0211056275293231},{"text":"Where I can find the call?","start":851.835,"end":852.875,"sentiment":"neutral","sentiment_score":-0.015835838081936043}],"sentiment":"neutral","sentiment_score":0.001243066249622239,"num_words":27,"start":821.02997,"end":852.875},{"sentences":[{"text":"Right?","start":852.875,"end":853.115,"sentiment":"neutral","sentiment_score":0.0015830174088478088},{"text":"Text me?","start":853.115,"end":853.935,"sentiment":"neutral","sentiment_score":-0.003859139047563076},{"text":"Yeah.","start":857.915,"end":858.415,"sentiment":"neutral","sentiment_score":0.0147718396037817},{"text":"Sorry?","start":863.915,"end":864.415,"sentiment":"neutral","sentiment_score":-0.03073771856725216},{"text":"Yeah.","start":869.25,"end":869.64996,"sentiment":"neutral","sentiment_score":0.030284417793154716}],"sentiment":"neutral","sentiment_score":0.0013638796905676525,"num_words":6,"start":852.875,"end":869.64996},{"sentences":[{"text":"My name.","start":869.64996,"end":870.37,"sentiment":"neutral","sentiment_score":0.02484792470932007},{"text":"And I would like to I need to add my wife's name as well into this one because she can also use as a this one.","start":870.37,"end":881.385,"sentiment":"neutral","sentiment_score":0.10368694221744171},{"text":"Okay.","start":889.765,"end":890.085,"sentiment":"neutral","sentiment_score":-0.1178235411643982},{"text":"I'm not playing right now.","start":890.085,"end":890.965,"sentiment":"negative","sentiment_score":-0.3660462021827698},{"text":"But where I can find the I'm just writing it right now.","start":890.965,"end":900.5,"sentiment":"neutral","sentiment_score":-0.14663384606440863}],"sentiment":"neutral","sentiment_score":-0.020915312125631,"num_words":46,"start":869.64996,"end":900.5},{"sentences":[{"text":"I just seen now right now.","start":964.605,"end":967.105,"sentiment":"neutral","sentiment_score":-0.08270711451768875},{"text":"Her name is Dina Raju.","start":967.645,"end":969.265,"sentiment":"neutral","sentiment_score":0.03911943361163139},{"text":"I mentioned in the mail.","start":969.725,"end":971.105,"sentiment":"neutral","sentiment_score":0.04129503220319748},{"text":"Hello?","start":1140.88,"end":1141.38,"sentiment":"neutral","sentiment_score":0.04290016740560531},{"text":"In the website is available?","start":1154.3049,"end":1155.6849,"sentiment":"neutral","sentiment_score":0.014079777896404267}],"sentiment":"neutral","sentiment_score":0.0008694863116199317,"num_words":22,"start":964.605,"end":1155.6849},{"sentences":[{"text":"Okay.","start":1159.1849,"end":1159.505,"sentiment":"neutral","sentiment_score":0.019481737166643143},{"text":"Let me check.","start":1159.505,"end":1160.4049,"sentiment":"neutral","sentiment_score":0.002352177786330382},{"text":"Where is it?","start":1163.345,"end":1164.875,"sentiment":"neutral","sentiment_score":-0.10275465250015259},{"text":"Find to find out it's a document.","start":1164.875,"end":1171.03,"sentiment":"neutral","sentiment_score":-0.09687149524688721},{"text":"So I couldn't able to see anything in the mobile website.","start":1171.09,"end":1179.75,"sentiment":"negative","sentiment_score":-0.5484026684002443}],"sentiment":"neutral","sentiment_score":-0.27969022024422885,"num_words":25,"start":1159.1849,"end":1179.75},{"sentences":[{"text":"Okay.","start":1189.885,"end":1190.385,"sentiment":"neutral","sentiment_score":-0.0007964428514242172},{"text":"Can you please send me in mail that one?","start":1190.445,"end":1194.3049,"sentiment":"neutral","sentiment_score":0.019118609320786264},{"text":"I couldn't able to see in the portal at the moment.","start":1195.02,"end":1197.68,"sentiment":"negative","sentiment_score":-0.3496884513985027},{"text":"Where where is the documents part?","start":1203.02,"end":1204.54,"sentiment":"neutral","sentiment_score":-0.04701427184045315},{"text":"Is it there?","start":1204.54,"end":1205.02,"sentiment":"neutral","sentiment_score":-0.036000492672125496}],"sentiment":"neutral","sentiment_score":-0.13551296778023242,"num_words":30,"start":1189.885,"end":1205.02},{"sentences":[{"text":"Or okay.","start":1205.02,"end":1209.36,"sentiment":"neutral","sentiment_score":-0.00763984490185976},{"text":"You only put my name and where is the, like, my house address mentioned here?","start":1259.3501,"end":1264.7301,"sentiment":"neutral","sentiment_score":-0.029270551602045693},{"text":"Okay.","start":1275.875,"end":1276.375,"sentiment":"neutral","sentiment_score":-0.0193380918353796},{"text":"Actually, that is recorded.","start":1277.1549,"end":1278.5349,"sentiment":"neutral","sentiment_score":-0.005414255196228623},{"text":"Maybe maybe, like, a document you can provide with my name, my wife's name, and my home address because utility bill refers to the actually, not the person, actually.","start":1278.6749,"end":1292.83,"sentiment":"neutral","sentiment_score":0.004829507064202736}],"sentiment":"neutral","sentiment_score":-0.006966222972408229,"num_words":51,"start":1205.02,"end":1292.83},{"sentences":[{"text":"It's the person with the home address.","start":1292.83,"end":1295.735,"sentiment":"neutral","sentiment_score":0.02764439449778625},{"text":"So both should be there, actually.","start":1296.515,"end":1298.455,"sentiment":"neutral","sentiment_score":0.05073694822688898},{"text":"No.","start":1310.5299,"end":1310.7699,"sentiment":"neutral","sentiment_score":-0.16872841119766235},{"text":"It should be you don't provide me, like, the welcome letter kind of things, actually, mentioning the home address, the person's name kind of things.","start":1310.7699,"end":1321.0299,"sentiment":"neutral","sentiment_score":-0.08126674599945545},{"text":"No.","start":1326.745,"end":1327.245,"sentiment":"neutral","sentiment_score":-0.22953367233276367}],"sentiment":"neutral","sentiment_score":-0.04829995706677437,"num_words":40,"start":1292.83,"end":1327.245},{"sentences":[{"text":"No.","start":1328.505,"end":1328.585,"sentiment":"neutral","sentiment_score":-0.31893500685691833},{"text":"That's don't don't I don't need a physical copy.","start":1328.585,"end":1331.625,"sentiment":"neutral","sentiment_score":-0.27034519447220695},{"text":"Just actually just needed this kind of attachment, but everybody will forward, actually.","start":1331.625,"end":1338.365,"sentiment":"neutral","sentiment_score":-0.09502356843306468},{"text":"Otherwise, I can download it from the, like, website, but nothing mainly, my format is required.","start":1338.4249,"end":1345.5399,"sentiment":"neutral","sentiment_score":-0.09850500128231943},{"text":"My name is required.","start":1345.6,"end":1346.5599,"sentiment":"neutral","sentiment_score":-0.09199680015444756}],"sentiment":"neutral","sentiment_score":-0.13793989227608192,"num_words":43,"start":1328.505,"end":1346.5599},{"sentences":[{"text":"But otherwise, this is not to whom we are, like, putting, actually.","start":1346.5599,"end":1352.58,"sentiment":"neutral","sentiment_score":-0.26905057951807976},{"text":"Mine, if we are no.","start":1356.325,"end":1358.325,"sentiment":"neutral","sentiment_score":-0.20330144166946412},{"text":"Actually, the name the same the my name will be having other person also.","start":1358.325,"end":1362.4249,"sentiment":"neutral","sentiment_score":-0.06876158474811486},{"text":"Two persons having the same address, but we need to confirm the form address also.","start":1362.565,"end":1367.045,"sentiment":"neutral","sentiment_score":-0.013853476196527482},{"text":"Right?","start":1367.045,"end":1367.545,"sentiment":"neutral","sentiment_score":-0.0198555588722229}],"sentiment":"neutral","sentiment_score":-0.11564753299697916,"num_words":47,"start":1346.5599,"end":1367.545},{"sentences":[{"text":"Because I need to give us a reference.","start":1369.63,"end":1371.39,"sentiment":"neutral","sentiment_score":-0.07303857896476984},{"text":"Like, they are asking the proof of resident kind of utility bill, and that you should be required.","start":1371.39,"end":1378.99,"sentiment":"neutral","sentiment_score":-0.03762816513578097},{"text":"And while we're I don't I couldn't be able to find anything in the portal.","start":1378.99,"end":1382.13,"sentiment":"negative","sentiment_score":-0.3503308321038882},{"text":"And it's the first time.","start":1383.0951,"end":1383.975,"sentiment":"neutral","sentiment_score":-0.08733049631118775},{"text":"I was using the many Wi Fi before I can easily access my data.","start":1383.975,"end":1389.1951,"sentiment":"neutral","sentiment_score":-0.12145123045359339}],"sentiment":"neutral","sentiment_score":-0.14422579656044643,"num_words":60,"start":1369.63,"end":1389.1951},{"sentences":[{"text":"But this is I'm finding this difficulty.","start":1389.735,"end":1391.5951,"sentiment":"negative","sentiment_score":-0.3898646703788212},{"text":"Sorry?","start":1406.43,"end":1406.93,"sentiment":"neutral","sentiment_score":-0.1387348175048828},{"text":"No.","start":1407.15,"end":1407.47,"sentiment":"neutral","sentiment_score":-0.1842573434114456},{"text":"This is the one of the utility thing.","start":1407.47,"end":1409.25,"sentiment":"neutral","sentiment_score":-0.12688682600855827},{"text":"This is the one of the utility thing.","start":1411.31,"end":1412.83,"sentiment":"neutral","sentiment_score":-0.059445212595164776}],"sentiment":"neutral","sentiment_score":-0.18170804649591446,"num_words":25,"start":1389.735,"end":1412.83},{"sentences":[{"text":"Right?","start":1412.83,"end":1413.33,"sentiment":"neutral","sentiment_score":-0.03349009156227112},{"text":"And Wi Fi.","start":1413.39,"end":1414.21,"sentiment":"neutral","sentiment_score":-0.03465000415841738},{"text":"Where is where I did the payment also.","start":1427.9601,"end":1429.9601,"sentiment":"neutral","sentiment_score":-0.07912212610244751},{"text":"Right?","start":1429.9601,"end":1430.12,"sentiment":"neutral","sentiment_score":-0.1098376363515854},{"text":"Where I can find that one?","start":1430.12,"end":1431.3201,"sentiment":"neutral","sentiment_score":-0.09312611942489941}],"sentiment":"neutral","sentiment_score":-0.07573744556621502,"num_words":19,"start":1412.83,"end":1431.3201},{"sentences":[{"text":"Now you don't have any document actually in the portal?","start":1431.3201,"end":1434.06,"sentiment":"neutral","sentiment_score":-0.3269749581813812},{"text":"I'm surprised actually.","start":1434.52,"end":1435.64,"sentiment":"neutral","sentiment_score":-0.26308449109395343},{"text":"Nothing is not no document is there like no.","start":1435.64,"end":1438.52,"sentiment":"neutral","sentiment_score":-0.3198247767157025},{"text":"That's not a email actually.","start":1438.52,"end":1440.06,"sentiment":"neutral","sentiment_score":-0.21267448961734772},{"text":"Yeah.","start":1441.4249,"end":1441.9249,"sentiment":"neutral","sentiment_score":-0.07539534568786621}],"sentiment":"neutral","sentiment_score":-0.2884354942611286,"num_words":28,"start":1431.3201,"end":1441.9249},{"sentences":[{"text":"Like, not to me.","start":1442.5449,"end":1443.9049,"sentiment":"neutral","sentiment_score":-0.09783823601901531},{"text":"Like, where I can my name and address should be there.","start":1443.9049,"end":1446.865,"sentiment":"neutral","sentiment_score":-0.07197059657086026},{"text":"Right?","start":1446.865,"end":1447.365,"sentiment":"neutral","sentiment_score":-0.05234570428729057},{"text":"I'm just then what is the purpose of hiring the utility bill?","start":1449.025,"end":1452.8049,"sentiment":"neutral","sentiment_score":-0.04599943539748589},{"text":"No.","start":1455.86,"end":1456.1,"sentiment":"neutral","sentiment_score":-0.2598165273666382}],"sentiment":"neutral","sentiment_score":-0.07059258492342357,"num_words":29,"start":1442.5449,"end":1456.1},{"sentences":[{"text":"My orders are there.","start":1456.1,"end":1457.22,"sentiment":"neutral","sentiment_score":-0.22185388579964638},{"text":"Let me check my my orders.","start":1457.22,"end":1458.8201,"sentiment":"neutral","sentiment_score":-0.12616544216871262},{"text":"I think this number no.","start":1458.8201,"end":1460.5,"sentiment":"neutral","sentiment_score":-0.1353299453854561},{"text":"This is No.","start":1460.5,"end":1465.715,"sentiment":"neutral","sentiment_score":-0.15147244930267334},{"text":"No.","start":1467.0549,"end":1467.215,"sentiment":"neutral","sentiment_score":-0.3084452748298645}],"sentiment":"neutral","sentiment_score":-0.1623116076776856,"num_words":19,"start":1456.1,"end":1467.215},{"sentences":[{"text":"I'm I'm in portal right now.","start":1467.215,"end":1468.975,"sentiment":"neutral","sentiment_score":-0.2608555356661479},{"text":"Like, I don't know if I need orders, actually.","start":1468.975,"end":1472.515,"sentiment":"negative","sentiment_score":-0.342422667476866},{"text":"Nothing nothing is visible there, actually.","start":1472.815,"end":1474.995,"sentiment":"negative","sentiment_score":-0.4502441386381785},{"text":"Not okay much better.","start":1478.4989,"end":1479.7189,"sentiment":"negative","sentiment_score":-0.3372766301035881},{"text":"Like, Warren, this is actually, how can we, like,","start":1479.8589,"end":1483.9589,"sentiment":"neutral","sentiment_score":0.07460981979966164}],"sentiment":"neutral","sentiment_score":-0.23605941750985734,"num_words":34,"start":1467.215,"end":1483.9589}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Sorry we got disconnected.\n\nChannel 1: Yeah. No worries.\n\nChannel 0: Yeah. I did send you a message just now. Mhmm.\n\nChannel 1: Text message?\n\nChannel 0: Yeah. A text message. Is that what you're asking?\n\nChannel 1: No. No. Actually, I need a letter kind of thing. Welcome back letter kind of thing. Usually provided.\n\nRight? Into the mail ID. Yes. Kind of which we can use as a reference options.\n\nChannel 0: I'm sorry. Use 4.\n\nChannel 1: Which can we can use as a verification. Like, I need to give us the utility bill for the proof of our residence.\n\nChannel 0: Okay.\n\nChannel 1: So I'm using\n\nChannel 0: And\n\nChannel 1: the\n\nChannel 0: so should have your address as well?\n\nChannel 1: yeah. Yes. Exactly. My name, my address.\n\nChannel 0: Okay. I can see here that you changed your name. Is it Phil Basil Johnny?\n\nChannel 1: You said basically Johnny only, but I just added my complete name right now. Basically, because you are too early, Johnny. Because I just recently went to the Access Canberra, and they requested my my complete name in the documents.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Did you receive the new message?\n\nChannel 1: No?\n\nChannel 0: Yeah. Just now.\n\nChannel 1: No. Nothing.\n\nChannel 0: How about email?\n\nChannel 1: Mail ID. Yes. I received, actually. You're welcome to the portal.\n\nChannel 0: Yeah.\n\nChannel 1: Do you have any letter kind of things, actually? No. I don't want get a mail, actually. I need, like, the kind of lectures which is having this kind of\n\nChannel 0: Is this the name that you changed? Is this correct?\n\nChannel 1: This is this is correct only. But do you have any lecture welcome lecture kind of things? Yeah. Because I need, like, usually the people will send me the, like, a welcome letter, like, in a utility bill, which is having that and the data, which\n\nChannel 0: Okay.\n\nChannel 1: I can\n\nChannel 0: Hang\n\nChannel 1: use\n\nChannel 0: on. Let\n\nChannel 1: that.\n\nChannel 0: me just put you on hold.\n\nChannel 1: Yeah.\n\nChannel 0: I'll just check. Hang on. Is it an email or a letter, like, a physical letter? Hard copy?\n\nChannel 1: Not not physical letter. You can attach the letter to the mail ID. I can take that one.\n\nChannel 0: Email as well?\n\nChannel 1: Email is okay.\n\nChannel 0: Yeah.\n\nChannel 1: I need to ask one\n\nChannel 0: Mhmm.\n\nChannel 1: more thing. Can I add my wife's name also into the account?\n\nChannel 0: Yeah. We can add it.\n\nChannel 1: You can add. Right? Can you please\n\nChannel 0: Yeah.\n\nChannel 1: add that one?\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Sure. Hang on. Let me just make create the email that you're requesting.\n\nChannel 1: Yeah.\n\nChannel 0: Hello, John?\n\nChannel 1: Yeah. Hi.\n\nChannel 0: Yeah. I just emailed you. Is that why you're asking?\n\nChannel 1: Oh, no. Actually I'm not asking the mail, actually. I'm I'm I need to get a, like, a a kind of a letter in which is a a kind of a PDF format, which is having your Ethel details and my name. And and I just I need it attached and send me that one. Usually, people will do.\n\nRight? That kind of kind of letters.\n\nChannel 0: So you wanted a PDF?\n\nChannel 1: Yes. The PDF\n\nChannel 0: Like\n\nChannel 1: actually,\n\nChannel 0: a\n\nChannel 1: like, in your letter pad, any kind of usually, if you're from getting the portal, there is some some agreement contract is there. Right?\n\nChannel 0: Yeah. But I think you just sign up via our website. Is that correct?\n\nChannel 1: But if you tell me, like, right now, I just got the energy local urban utility for the gas and this thing. And they they send me the welcome letter, like, I can use as a proof. But\n\nChannel 0: Yeah. Because, actually, we're not doing a a letter like that. The our only proof of activation is via website and email, the one that\n\nChannel 1: There's nothing. Where was in the contract? I I can see that because I am just logging to the contract,\n\nChannel 0: confirm.\n\nChannel 1: actually. There is no\n\nChannel 0: We can send you the contract.\n\nChannel 1: contract is there, but the no. My name is not mentioned there, actually.\n\nChannel 0: Yeah. Because your it's only esignature.\n\nChannel 1: No. No. I just\n\nChannel 0: The\n\nChannel 1: need\n\nChannel 0: one\n\nChannel 1: my\n\nChannel 0: the\n\nChannel 1: name name and address. Then how can we put the you said the proof, actually?\n\nChannel 0: because once you\n\nChannel 1: I\n\nChannel 0: tick the\n\nChannel 1: I\n\nChannel 0: box\n\nChannel 1: need a I need\n\nChannel 0: via\n\nChannel 1: a proper\n\nChannel 0: ordering\n\nChannel 1: evidence, actually. I need a proper things from the because usually, everyone provide, actually. Everyone will\n\nChannel 0: Mhmm.\n\nChannel 1: provide.\n\nChannel 0: We can provide you the contract, then just\n\nChannel 1: On\n\nChannel 0: sign\n\nChannel 1: that, you can\n\nChannel 0: it on your\n\nChannel 1: see\n\nChannel 0: end.\n\nChannel 1: that, but there is no name of my name or either the my home address. Nothing is there, actually.\n\nChannel 0: Yeah. Because we use that as a general one.\n\nChannel 1: No. Please don't use the general one because we need something as a proof. Right?\n\nChannel 0: Mhmm.\n\nChannel 1: Because I\n\nChannel 0: Because\n\nChannel 1: need to give\n\nChannel 0: the\n\nChannel 1: you\n\nChannel 0: proof\n\nChannel 1: some that's it. Like what is it? As my proof of things, utility bill, I need to give that to someone. How can I, like, give a general things, actually?\n\nChannel 0: because our only proof is your order. Once we receive an order from our website, that's the proof that you purchased a plan and you want us to activate\n\nChannel 1: No.\n\nChannel 0: the service.\n\nChannel 1: Not the\n\nChannel 0: Yeah.\n\nChannel 1: thing, actually. That's\n\nChannel 0: Mhmm.\n\nChannel 1: why it is not that much more a professional way to deal. Right? That's not the ideal way to things. Everybody will provide. Right?\n\nChannel 0: Yeah. You can download the contract. Yeah. That's the contract only from\n\nChannel 1: No. Contract\n\nChannel 0: the portal.\n\nChannel 1: I downloaded, but there is no my name is not there. My home address is not there. How can I use that proof, actually?\n\nChannel 0: Yeah. Because you're we're getting your signature if you click or tick the box from the ordering order processing, there's no signature there asking you a signature. Is that once you,\n\nChannel 1: No.\n\nChannel 0: yeah, once you agreed to the terms and condition, that's our proof already.\n\nChannel 1: No.\n\nChannel 0: So\n\nChannel 1: I'm not\n\nChannel 0: no\n\nChannel 1: getting\n\nChannel 0: new soonest,\n\nChannel 1: actually. I'm I'm seriously not getting actually what it is. So why it has become very complicated, the thing?\n\nChannel 0: Yeah. Yeah. May I ask why you're asking for the contract?\n\nChannel 1: No. I need to give us a\n\nChannel 0: Sure.\n\nChannel 1: utility bill there, actually.\n\nChannel 0: We can provide you the we can edit the contract. Actually, enter and code your name there, then just sign it. Once you we'll send it to you, then just sign it personally. We can do that if ever.\n\nChannel 1: Well, just me one moment.\n\nChannel 0: We can edit your name to the contract.\n\nChannel 1: And how can I change the my login is on some numbers are there? Right?\n\nChannel 0: Sorry?\n\nChannel 1: Can I use my email ID as a login?\n\nChannel 0: Your to the customer portal?\n\nChannel 1: Yeah. So remembering this load.\n\nChannel 0: The message I just send you just now, that is your credentials to\n\nChannel 1: No. Credential,\n\nChannel 0: the portal.\n\nChannel 1: is there let me I'm just getting my contact is not there actually in the things. Documents, I'm checking.\n\nChannel 0: Let me send it again. Hang on.\n\nChannel 1: These my, like So there is no data is available, actually.\n\nChannel 0: Did you receive my SMS message just now?\n\nChannel 1: I'm not getting your messages, actually.\n\nChannel 0: How about email?\n\nChannel 1: Email I got.\n\nChannel 0: Yeah. The welcome to Airtel email.\n\nChannel 1: Yeah. That's also I received.\n\nChannel 0: There you'll see the your login and your\n\nChannel 1: No. No. I got the password and login. That's not an issue.\n\nChannel 0: password.\n\nChannel 1: Whereas, I got the inside, and where is the documents part, actually? And the customer fee is free. Right? This one?\n\nChannel 0: Sorry. Mhmm.\n\nChannel 1: Where I can find the call? Right? Text me?\n\nChannel 0: The Hertel contract?\n\nChannel 1: Yeah.\n\nChannel 0: You mean with your name?\n\nChannel 1: Sorry?\n\nChannel 0: The Ertle contract with your name?\n\nChannel 1: Yeah. My name. And I would like to I need to add my wife's name as well into this one because she can also use as a this one.\n\nChannel 0: You can reply to my email so that I can add her name as well\n\nChannel 1: Okay. I'm not playing right now. But where I can find the I'm just writing it\n\nChannel 0: here.\n\nChannel 1: right now. I just seen now right now. Her name is Dina Raju. I mentioned in the mail. Hello?\n\nChannel 0: Yes. Hello. We added another contract with your name on it. Can you check? Is that is that correct?\n\nIs that where you're referring to?\n\nChannel 1: In the website is available?\n\nChannel 0: On our portal. Yeah. And\n\nChannel 1: Okay.\n\nChannel 0: where\n\nChannel 1: Let\n\nChannel 0: did\n\nChannel 1: me\n\nChannel 0: you\n\nChannel 1: check.\n\nChannel 0: find the contract that there's\n\nChannel 1: Where\n\nChannel 0: no name?\n\nChannel 1: is it? Find to find out it's a document. So\n\nChannel 0: Just duplicate. Yeah. PDF.\n\nChannel 1: I couldn't able to see anything in the mobile website.\n\nChannel 0: We also updated the name included where we included your wife's name.\n\nChannel 1: Okay. Can you please send me in mail that one? I couldn't able to see in the portal at the moment.\n\nChannel 0: Okay. Hang on. Let me just check.\n\nChannel 1: Where where is the documents part? Is it there? Or\n\nChannel 0: Yeah. There you go. I just sent it now.\n\nChannel 1: okay. You only put my name and where is the, like, my house address mentioned here?\n\nChannel 0: We're not mentioning address here.\n\nChannel 1: Okay. Actually, that\n\nChannel 0: Just\n\nChannel 1: is\n\nChannel 0: the\n\nChannel 1: recorded.\n\nChannel 0: name.\n\nChannel 1: Maybe maybe, like, a document you can provide with my name, my wife's name, and my home address because utility bill refers to the actually, not the person, actually. It's the person with the home address. So both should be there, actually.\n\nChannel 0: Okay. I see. Hang on. Let me just\n\nChannel 1: No. It should be\n\nChannel 0: check\n\nChannel 1: you don't\n\nChannel 0: this.\n\nChannel 1: provide me, like, the welcome letter kind of things, actually, mentioning the home address,\n\nChannel 0: Yeah.\n\nChannel 1: the person's\n\nChannel 0: We do not\n\nChannel 1: name\n\nChannel 0: provide\n\nChannel 1: kind of\n\nChannel 0: that\n\nChannel 1: things.\n\nChannel 0: one yet. Because all transaction is via online only,\n\nChannel 1: No.\n\nChannel 0: and this\n\nChannel 1: No. That's\n\nChannel 0: is the\n\nChannel 1: don't don't\n\nChannel 0: this\n\nChannel 1: I don't need a physical copy. Just actually just needed this kind of attachment, but everybody will forward, actually. Otherwise, I can download it from the, like, website, but nothing mainly, my format\n\nChannel 0: Mhmm.\n\nChannel 1: is required. My name is required. But otherwise, this is not to whom we are, like, putting, actually. Mine,\n\nChannel 0: Begin\n\nChannel 1: if\n\nChannel 0: to\n\nChannel 1: we\n\nChannel 0: provide\n\nChannel 1: are\n\nChannel 0: that\n\nChannel 1: no. Actually, the name the same the my name will be having other person also. Two persons having the same address, but we need to confirm the form address also. Right? Because I need to give us a reference.\n\nLike,\n\nChannel 0: one.\n\nChannel 1: they are asking the proof of resident kind of utility bill, and that you should be required. And while we're I don't I couldn't be able to find anything in the portal. And it's the first\n\nChannel 0: Yeah.\n\nChannel 1: time. I was using the many Wi Fi before I can easily access my data. But this is I'm finding this difficulty.\n\nChannel 0: Yeah. Because we do not provide that letter, actually. Is your utility bills don't work? Because is your utility bill how about your utility bills?\n\nChannel 1: Sorry?\n\nChannel 0: Because\n\nChannel 1: No.\n\nChannel 0: that one\n\nChannel 1: This is\n\nChannel 0: has\n\nChannel 1: the\n\nChannel 0: an\n\nChannel 1: one of\n\nChannel 0: add\n\nChannel 1: the utility thing.\n\nChannel 0: address. Mhmm.\n\nChannel 1: This is the one of the utility thing. Right? And Wi Fi.\n\nChannel 0: Yeah. But we do not provide that one. But I can ask her back and see if she can make one. Then I'll get back to you.\n\nChannel 1: Where is where I did the\n\nChannel 0: No.\n\nChannel 1: payment also. Right? Where I can find that one? Now you don't have any document actually in the portal? I'm surprised actually.\n\nNothing\n\nChannel 0: Payment?\n\nChannel 1: is not no document is there like no. That's\n\nChannel 0: Is\n\nChannel 1: not\n\nChannel 0: is\n\nChannel 1: a email\n\nChannel 0: it a\n\nChannel 1: actually.\n\nChannel 0: receipt?\n\nChannel 1: Yeah. Like, not to me. Like, where I can my name and address should be there. Right? I'm just then what\n\nChannel 0: Yeah.\n\nChannel 1: is the purpose\n\nChannel 0: I think\n\nChannel 1: of hiring\n\nChannel 0: you can\n\nChannel 1: the utility\n\nChannel 0: see that\n\nChannel 1: bill?\n\nChannel 0: on your customer portal.\n\nChannel 1: No. My orders are there. Let me check my my orders. I think this number no. This is\n\nChannel 0: Have you checked already your customer portal?\n\nChannel 1: No. No. I'm I'm in portal right now. Like, I don't know if I need orders, actually. Nothing nothing is visible there, actually.\n\nChannel 0: Yeah. Only the\n\nChannel 1: Not\n\nChannel 0: account\n\nChannel 1: okay much\n\nChannel 0: you\n\nChannel 1: better.\n\nChannel 0: sent.\n\nChannel 1: Like, Warren, this is actually, how can we, like,","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.007449474185705185}],"sentiment":"neutral","sentiment_score":0.007449474185705185,"channel":1,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Yes.","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.028505129739642143},{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.02728282660245895},{"text":"Sorry we got disconnected.","start":3.9199998,"end":5.06,"sentiment":"negative","sentiment_score":-0.413970984518528}],"sentiment":"neutral","sentiment_score":-0.2757769391561548,"channel":0,"num_words":6,"start":2.6399999,"end":5.06},{"sentences":[{"text":"Yeah.","start":6.0,"end":6.16,"sentiment":"neutral","sentiment_score":-0.21206054091453552},{"text":"No worries.","start":6.16,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.0782112218439579}],"sentiment":"neutral","sentiment_score":-0.12282766153415044,"channel":1,"num_words":3,"start":6.0,"end":6.8199997},{"sentences":[{"text":"Yeah.","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.05568443983793259},{"text":"I did send you a message just now.","start":8.48,"end":10.74,"sentiment":"neutral","sentiment_score":0.06273903837427497},{"text":"Mhmm.","start":13.679999,"end":14.085,"sentiment":"neutral","sentiment_score":0.0026024291291832924}],"sentiment":"neutral","sentiment_score":0.05601991759613156,"channel":0,"num_words":10,"start":7.2799997,"end":14.085},{"sentences":[{"text":"Text message?","start":21.425,"end":22.244999,"sentiment":"neutral","sentiment_score":0.0017824890092015266}],"sentiment":"neutral","sentiment_score":0.0017824890092015266,"channel":1,"num_words":2,"start":21.425,"end":22.244999},{"sentences":[{"text":"Yeah.","start":23.445,"end":23.845001,"sentiment":"neutral","sentiment_score":0.006739947013556957},{"text":"A text message.","start":23.845001,"end":24.825,"sentiment":"neutral","sentiment_score":0.0005113969867428144},{"text":"Is that what you're asking?","start":24.885,"end":26.425,"sentiment":"neutral","sentiment_score":0.0045299599412828686}],"sentiment":"neutral","sentiment_score":0.003435993075577749,"channel":0,"num_words":9,"start":23.445,"end":26.425},{"sentences":[{"text":"No.","start":27.54,"end":27.78,"sentiment":"neutral","sentiment_score":-0.21173901855945587},{"text":"No.","start":27.78,"end":27.94,"sentiment":"neutral","sentiment_score":-0.21023203432559967},{"text":"Actually, I need a letter kind of thing.","start":27.94,"end":30.26,"sentiment":"neutral","sentiment_score":-0.18259573727846146},{"text":"Welcome back letter kind of thing.","start":30.26,"end":31.619999,"sentiment":"neutral","sentiment_score":0.05979242672522863},{"text":"Usually provided.","start":31.619999,"end":32.34,"sentiment":"neutral","sentiment_score":0.054914046078920364}],"sentiment":"neutral","sentiment_score":-0.07856412770019637,"channel":1,"num_words":18,"start":27.54,"end":32.34},{"sentences":[{"text":"Right?","start":32.34,"end":32.84,"sentiment":"neutral","sentiment_score":0.041182778775691986},{"text":"Into the mail ID.","start":33.38,"end":34.6,"sentiment":"neutral","sentiment_score":0.01868496835231781},{"text":"Yes.","start":34.9,"end":35.4,"sentiment":"neutral","sentiment_score":0.08444423973560333},{"text":"Kind of which we can use as a reference options.","start":35.54,"end":39.559998,"sentiment":"neutral","sentiment_score":0.0707344152033329}],"sentiment":"neutral","sentiment_score":0.05673194024711847,"channel":1,"num_words":16,"start":32.34,"end":39.559998},{"sentences":[{"text":"I'm sorry.","start":41.495003,"end":41.975002,"sentiment":"neutral","sentiment_score":-0.06783629022538662},{"text":"Use 4.","start":41.975002,"end":42.795002,"sentiment":"neutral","sentiment_score":0.010433470830321312}],"sentiment":"neutral","sentiment_score":-0.028701409697532654,"channel":0,"num_words":4,"start":41.495003,"end":42.795002},{"sentences":[{"text":"Which can we can use as a verification.","start":44.895,"end":48.035,"sentiment":"neutral","sentiment_score":0.015497722662985325},{"text":"Like, I need to give us the utility bill for the proof of our residence.","start":48.175,"end":51.635,"sentiment":"neutral","sentiment_score":-0.007953906059265136}],"sentiment":"neutral","sentiment_score":0.00020318219195241514,"channel":1,"num_words":23,"start":44.895,"end":51.635},{"sentences":[{"text":"Okay.","start":54.02,"end":54.52,"sentiment":"neutral","sentiment_score":0.06024760007858277}],"sentiment":"neutral","sentiment_score":0.06024760007858277,"channel":0,"num_words":1,"start":54.02,"end":54.52},{"sentences":[{"text":"So I'm using","start":54.100002,"end":54.980003,"sentiment":"neutral","sentiment_score":0.03558914239207903}],"sentiment":"neutral","sentiment_score":0.03558914239207903,"channel":1,"num_words":3,"start":54.100002,"end":54.980003},{"sentences":[{"text":"And","start":54.74,"end":55.06,"sentiment":"neutral","sentiment_score":0.017813479527831078}],"sentiment":"neutral","sentiment_score":0.017813479527831078,"channel":0,"num_words":1,"start":54.74,"end":55.06},{"sentences":[{"text":"the","start":54.980003,"end":55.480003,"sentiment":"neutral","sentiment_score":0.025909967720508575}],"sentiment":"neutral","sentiment_score":0.025909967720508575,"channel":1,"num_words":1,"start":54.980003,"end":55.480003},{"sentences":[{"text":"so should have your address as well?","start":55.06,"end":58.440002,"sentiment":"neutral","sentiment_score":0.038602688748921664}],"sentiment":"neutral","sentiment_score":0.038602688748921664,"channel":0,"num_words":7,"start":55.06,"end":58.440002},{"sentences":[{"text":"yeah.","start":58.82,"end":59.06,"sentiment":"neutral","sentiment_score":0.03556478023529053},{"text":"Yes.","start":59.06,"end":59.460003,"sentiment":"neutral","sentiment_score":0.0577123686671257},{"text":"Exactly.","start":59.460003,"end":59.960003,"sentiment":"neutral","sentiment_score":0.08009481430053711},{"text":"My name, my address.","start":60.74,"end":61.88,"sentiment":"neutral","sentiment_score":0.06128654070198536}],"sentiment":"neutral","sentiment_score":0.05978830371584211,"channel":1,"num_words":7,"start":58.82,"end":61.88},{"sentences":[{"text":"Okay.","start":63.06,"end":63.56,"sentiment":"neutral","sentiment_score":0.06638887524604797},{"text":"I can see here that you changed your name.","start":63.825,"end":66.244995,"sentiment":"neutral","sentiment_score":0.04938672627839777},{"text":"Is it Phil Basil Johnny?","start":66.625,"end":68.325,"sentiment":"neutral","sentiment_score":0.022778071463108063}],"sentiment":"neutral","sentiment_score":0.04165065127114455,"channel":0,"num_words":15,"start":63.06,"end":68.325},{"sentences":[{"text":"You said basically Johnny only, but I just added my complete name right now.","start":69.314995,"end":72.674995,"sentiment":"neutral","sentiment_score":-0.03609422993447099},{"text":"Basically, because you are too early, Johnny.","start":72.674995,"end":74.195,"sentiment":"neutral","sentiment_score":-0.1867735375251089},{"text":"Because I just recently went to the Access Canberra, and they requested my my complete name in the documents.","start":74.195,"end":81.590004,"sentiment":"neutral","sentiment_score":-0.05686016243539358}],"sentiment":"neutral","sentiment_score":-0.07232692670077086,"channel":1,"num_words":40,"start":69.314995,"end":81.590004},{"sentences":[{"text":"Okay.","start":84.119995,"end":84.619995,"sentiment":"neutral","sentiment_score":0.016849089413881302}],"sentiment":"neutral","sentiment_score":0.016849089413881302,"channel":0,"num_words":1,"start":84.119995,"end":84.619995},{"sentences":[{"text":"Yeah.","start":86.53001,"end":87.03001,"sentiment":"neutral","sentiment_score":0.01512117963284254}],"sentiment":"neutral","sentiment_score":0.01512117963284254,"channel":1,"num_words":1,"start":86.53001,"end":87.03001},{"sentences":[{"text":"Did you receive the new message?","start":87.479996,"end":89.5,"sentiment":"neutral","sentiment_score":-0.015231867010394732}],"sentiment":"neutral","sentiment_score":-0.015231867010394732,"channel":0,"num_words":6,"start":87.479996,"end":89.5},{"sentences":[{"text":"No?","start":91.57001,"end":92.07001,"sentiment":"neutral","sentiment_score":-0.11223705112934113}],"sentiment":"neutral","sentiment_score":-0.11223705112934113,"channel":1,"num_words":1,"start":91.57001,"end":92.07001},{"sentences":[{"text":"Yeah.","start":92.725,"end":93.045,"sentiment":"neutral","sentiment_score":-0.047428011894226074},{"text":"Just now.","start":93.045,"end":93.865,"sentiment":"neutral","sentiment_score":-0.06492599844932556}],"sentiment":"neutral","sentiment_score":-0.0590933362642924,"channel":0,"num_words":3,"start":92.725,"end":93.865},{"sentences":[{"text":"No.","start":94.91499,"end":95.075,"sentiment":"neutral","sentiment_score":-0.11982109397649764},{"text":"Nothing.","start":95.075,"end":95.575,"sentiment":"neutral","sentiment_score":-0.10241810232400894}],"sentiment":"neutral","sentiment_score":-0.1111195981502533,"channel":1,"num_words":2,"start":94.91499,"end":95.575},{"sentences":[{"text":"How about email?","start":96.485,"end":98.505,"sentiment":"neutral","sentiment_score":-0.06202310820420583}],"sentiment":"neutral","sentiment_score":-0.06202310820420583,"channel":0,"num_words":3,"start":96.485,"end":98.505},{"sentences":[{"text":"Mail ID.","start":99.314995,"end":100.115,"sentiment":"neutral","sentiment_score":-0.006083371117711067},{"text":"Yes.","start":100.115,"end":100.435,"sentiment":"neutral","sentiment_score":0.03836838528513909},{"text":"I received, actually.","start":100.435,"end":101.475,"sentiment":"neutral","sentiment_score":0.07865248620510101},{"text":"You're welcome to the portal.","start":101.475,"end":104.295,"sentiment":"positive","sentiment_score":0.3465378522872925}],"sentiment":"neutral","sentiment_score":0.18134985119104385,"channel":1,"num_words":11,"start":99.314995,"end":104.295},{"sentences":[{"text":"Yeah.","start":103.845,"end":104.28,"sentiment":"neutral","sentiment_score":0.13561095297336578}],"sentiment":"neutral","sentiment_score":0.13561095297336578,"channel":0,"num_words":1,"start":103.845,"end":104.28},{"sentences":[{"text":"Do you have any letter kind of things, actually?","start":104.435,"end":106.774994,"sentiment":"neutral","sentiment_score":0.03719261288642883},{"text":"No.","start":106.91499,"end":107.075,"sentiment":"neutral","sentiment_score":-0.25806307792663574},{"text":"I don't want get a mail, actually.","start":107.075,"end":109.02,"sentiment":"negative","sentiment_score":-0.3608073592185974},{"text":"I need, like, the kind of lectures which is having this kind of","start":109.479996,"end":115.0,"sentiment":"neutral","sentiment_score":-0.18089435765376458}],"sentiment":"neutral","sentiment_score":-0.16002025753259658,"channel":1,"num_words":30,"start":104.435,"end":115.0},{"sentences":[{"text":"Is this the name that you changed?","start":118.784996,"end":122.16499,"sentiment":"neutral","sentiment_score":-0.11337415661130633},{"text":"Is this correct?","start":122.945,"end":123.924995,"sentiment":"neutral","sentiment_score":-0.0690042960147063}],"sentiment":"neutral","sentiment_score":-0.10006319843232632,"channel":0,"num_words":10,"start":118.784996,"end":123.924995},{"sentences":[{"text":"This is this is correct only.","start":123.695,"end":125.534996,"sentiment":"neutral","sentiment_score":-0.0359024703502655},{"text":"But do you have any lecture welcome lecture kind of things?","start":125.534996,"end":128.355,"sentiment":"neutral","sentiment_score":-0.008097209713675758},{"text":"Yeah.","start":134.94,"end":135.26,"sentiment":"neutral","sentiment_score":0.01196228712797165},{"text":"Because I need, like, usually the people will send me the, like, a welcome letter, like, in a utility bill, which is having that and the data, which","start":135.26,"end":146.37999,"sentiment":"neutral","sentiment_score":0.011322576419583388}],"sentiment":"neutral","sentiment_score":0.0005328325635713079,"channel":1,"num_words":46,"start":123.695,"end":146.37999},{"sentences":[{"text":"Okay.","start":146.24501,"end":146.565,"sentiment":"neutral","sentiment_score":0.03875641152262688}],"sentiment":"neutral","sentiment_score":0.03875641152262688,"channel":0,"num_words":1,"start":146.24501,"end":146.565},{"sentences":[{"text":"I can","start":146.37999,"end":146.7,"sentiment":"neutral","sentiment_score":0.0037029720842838287}],"sentiment":"neutral","sentiment_score":0.0037029720842838287,"channel":1,"num_words":2,"start":146.37999,"end":146.7},{"sentences":[{"text":"Hang","start":146.565,"end":146.725,"sentiment":"neutral","sentiment_score":-0.023053821176290512}],"sentiment":"neutral","sentiment_score":-0.023053821176290512,"channel":0,"num_words":1,"start":146.565,"end":146.725},{"sentences":[{"text":"use","start":146.7,"end":147.01999,"sentiment":"neutral","sentiment_score":-0.026702627539634705}],"sentiment":"neutral","sentiment_score":-0.026702627539634705,"channel":1,"num_words":1,"start":146.7,"end":147.01999},{"sentences":[{"text":"on.","start":146.725,"end":146.88501,"sentiment":"neutral","sentiment_score":-0.01301419548690319},{"text":"Let","start":146.88501,"end":147.045,"sentiment":"neutral","sentiment_score":-0.016378961503505707}],"sentiment":"neutral","sentiment_score":-0.014696578495204449,"channel":0,"num_words":2,"start":146.725,"end":147.045},{"sentences":[{"text":"that.","start":147.01999,"end":147.51999,"sentiment":"neutral","sentiment_score":-0.023071665316820145}],"sentiment":"neutral","sentiment_score":-0.023071665316820145,"channel":1,"num_words":1,"start":147.01999,"end":147.51999},{"sentences":[{"text":"me just put you on hold.","start":147.045,"end":148.585,"sentiment":"neutral","sentiment_score":-0.05165307844678561}],"sentiment":"neutral","sentiment_score":-0.05165307844678561,"channel":0,"num_words":6,"start":147.045,"end":148.585},{"sentences":[{"text":"Yeah.","start":149.745,"end":150.245,"sentiment":"neutral","sentiment_score":0.013074249029159546}],"sentiment":"neutral","sentiment_score":0.013074249029159546,"channel":1,"num_words":1,"start":149.745,"end":150.245},{"sentences":[{"text":"I'll just check.","start":150.725,"end":151.445,"sentiment":"neutral","sentiment_score":-0.002556984002391497},{"text":"Hang on.","start":151.445,"end":152.185,"sentiment":"neutral","sentiment_score":-0.023710619658231735},{"text":"Is it an email or a letter, like, a physical letter?","start":160.16,"end":164.1,"sentiment":"neutral","sentiment_score":-0.04223548671738668},{"text":"Hard copy?","start":164.32,"end":165.06,"sentiment":"neutral","sentiment_score":-0.07634967565536499}],"sentiment":"neutral","sentiment_score":-0.03735454980697897,"channel":0,"num_words":18,"start":150.725,"end":165.06},{"sentences":[{"text":"Not not physical letter.","start":165.64,"end":166.84,"sentiment":"neutral","sentiment_score":-0.11287317890673876},{"text":"You can attach the letter to the mail ID.","start":166.84,"end":168.59999,"sentiment":"neutral","sentiment_score":0.18116335736380684},{"text":"I can take that one.","start":168.59999,"end":169.81999,"sentiment":"neutral","sentiment_score":0.16535744965076446}],"sentiment":"neutral","sentiment_score":0.1114313749389516,"channel":1,"num_words":18,"start":165.64,"end":169.81999},{"sentences":[{"text":"Email as well?","start":170.72,"end":171.86,"sentiment":"neutral","sentiment_score":0.09718362490336101}],"sentiment":"neutral","sentiment_score":0.09718362490336101,"channel":0,"num_words":3,"start":170.72,"end":171.86},{"sentences":[{"text":"Email is okay.","start":172.12,"end":173.34,"sentiment":"neutral","sentiment_score":0.11917429169019063}],"sentiment":"neutral","sentiment_score":0.11917429169019063,"channel":1,"num_words":3,"start":172.12,"end":173.34},{"sentences":[{"text":"Yeah.","start":173.215,"end":173.715,"sentiment":"neutral","sentiment_score":0.04592178016901016}],"sentiment":"neutral","sentiment_score":0.04592178016901016,"channel":0,"num_words":1,"start":173.215,"end":173.715},{"sentences":[{"text":"I need to ask one","start":173.71999,"end":174.59999,"sentiment":"neutral","sentiment_score":-0.0013899080455303196}],"sentiment":"neutral","sentiment_score":-0.0013899080455303196,"channel":1,"num_words":5,"start":173.71999,"end":174.59999},{"sentences":[{"text":"Mhmm.","start":174.495,"end":174.995,"sentiment":"neutral","sentiment_score":-0.009751561097800732}],"sentiment":"neutral","sentiment_score":-0.009751561097800732,"channel":0,"num_words":1,"start":174.495,"end":174.995},{"sentences":[{"text":"more thing.","start":174.59999,"end":175.15999,"sentiment":"neutral","sentiment_score":0.013224945403635504},{"text":"Can I add my wife's name also into the account?","start":175.15999,"end":177.9,"sentiment":"neutral","sentiment_score":0.08048785105347633}],"sentiment":"neutral","sentiment_score":0.06927736677850287,"channel":1,"num_words":12,"start":174.59999,"end":177.9},{"sentences":[{"text":"Yeah.","start":181.535,"end":181.855,"sentiment":"neutral","sentiment_score":0.13622726500034332},{"text":"We can add it.","start":181.855,"end":182.995,"sentiment":"neutral","sentiment_score":0.16547922790050507}],"sentiment":"neutral","sentiment_score":0.15962883532047273,"channel":0,"num_words":5,"start":181.535,"end":182.995},{"sentences":[{"text":"You can add.","start":183.275,"end":183.915,"sentiment":"neutral","sentiment_score":0.11792149146397908},{"text":"Right?","start":183.915,"end":184.075,"sentiment":"neutral","sentiment_score":0.08205564320087433},{"text":"Can you please","start":184.075,"end":184.875,"sentiment":"neutral","sentiment_score":0.07174422095219295}],"sentiment":"neutral","sentiment_score":0.09300754006419863,"channel":1,"num_words":7,"start":183.275,"end":184.875},{"sentences":[{"text":"Yeah.","start":184.655,"end":185.155,"sentiment":"neutral","sentiment_score":0.06417899578809738}],"sentiment":"neutral","sentiment_score":0.06417899578809738,"channel":0,"num_words":1,"start":184.655,"end":185.155},{"sentences":[{"text":"add that one?","start":184.875,"end":185.775,"sentiment":"neutral","sentiment_score":0.049240365624427795}],"sentiment":"neutral","sentiment_score":0.049240365624427795,"channel":1,"num_words":3,"start":184.875,"end":185.775},{"sentences":[{"text":"Mhmm.","start":186.895,"end":187.215,"sentiment":"neutral","sentiment_score":0.029073448851704597},{"text":"Okay.","start":187.215,"end":187.68,"sentiment":"neutral","sentiment_score":0.06348571181297302}],"sentiment":"neutral","sentiment_score":0.04627958033233881,"channel":0,"num_words":2,"start":186.895,"end":187.68},{"sentences":[{"text":"Yeah.","start":188.95499,"end":189.45499,"sentiment":"neutral","sentiment_score":0.10006110370159148}],"sentiment":"neutral","sentiment_score":0.10006110370159148,"channel":1,"num_words":1,"start":188.95499,"end":189.45499},{"sentences":[{"text":"Sure.","start":192.64,"end":193.04,"sentiment":"neutral","sentiment_score":0.1639041304588318},{"text":"Hang on.","start":193.04,"end":193.43999,"sentiment":"neutral","sentiment_score":0.13396797329187393},{"text":"Let me just make create the email that you're requesting.","start":193.43999,"end":197.37999,"sentiment":"neutral","sentiment_score":0.1580642879009247}],"sentiment":"neutral","sentiment_score":0.15480638123475587,"channel":0,"num_words":13,"start":192.64,"end":197.37999},{"sentences":[{"text":"Yeah.","start":197.12,"end":197.62,"sentiment":"neutral","sentiment_score":0.06312783062458038}],"sentiment":"neutral","sentiment_score":0.06312783062458038,"channel":1,"num_words":1,"start":197.12,"end":197.62},{"sentences":[{"text":"Hello, John?","start":416.19,"end":417.16998,"sentiment":"neutral","sentiment_score":0.06087527051568031}],"sentiment":"neutral","sentiment_score":0.06087527051568031,"channel":0,"num_words":2,"start":416.19,"end":417.16998},{"sentences":[{"text":"Yeah.","start":417.82,"end":418.06,"sentiment":"neutral","sentiment_score":0.05920865014195442},{"text":"Hi.","start":418.06,"end":418.56,"sentiment":"neutral","sentiment_score":0.08073589205741882}],"sentiment":"neutral","sentiment_score":0.06997227109968662,"channel":1,"num_words":2,"start":417.82,"end":418.56},{"sentences":[{"text":"Yeah.","start":419.15,"end":419.38998,"sentiment":"neutral","sentiment_score":0.09027619659900664},{"text":"I just emailed you.","start":419.38998,"end":421.00998,"sentiment":"neutral","sentiment_score":0.08509574271738529},{"text":"Is that why you're asking?","start":421.07,"end":422.28998,"sentiment":"neutral","sentiment_score":0.02403605096042156}],"sentiment":"neutral","sentiment_score":0.055083942227065565,"channel":0,"num_words":10,"start":419.15,"end":422.28998},{"sentences":[{"text":"Oh, no.","start":425.875,"end":426.435,"sentiment":"neutral","sentiment_score":-0.24520868062973022},{"text":"Actually I'm not asking the mail, actually.","start":426.435,"end":431.015,"sentiment":"neutral","sentiment_score":-0.28904950618743896},{"text":"I'm I'm I need to get a, like, a a kind of a letter in which is a a kind of a PDF format, which is having your Ethel details and my name.","start":431.075,"end":444.73,"sentiment":"neutral","sentiment_score":-0.08230989945657326},{"text":"And and I just I need it attached and send me that one.","start":445.51,"end":450.97,"sentiment":"neutral","sentiment_score":0.006146362194648155},{"text":"Usually, people will do.","start":451.335,"end":452.455,"sentiment":"neutral","sentiment_score":0.0021588337840512395}],"sentiment":"neutral","sentiment_score":-0.08714326344020033,"channel":1,"num_words":59,"start":425.875,"end":452.455},{"sentences":[{"text":"Right?","start":452.455,"end":452.695,"sentiment":"neutral","sentiment_score":-0.03673765808343887},{"text":"That kind of kind of letters.","start":452.695,"end":454.635,"sentiment":"neutral","sentiment_score":-0.05093104081849257}],"sentiment":"neutral","sentiment_score":-0.0489034147134849,"channel":1,"num_words":7,"start":452.455,"end":454.635},{"sentences":[{"text":"So you wanted a PDF?","start":456.73502,"end":458.835,"sentiment":"neutral","sentiment_score":-0.005186709389090538}],"sentiment":"neutral","sentiment_score":-0.005186709389090538,"channel":0,"num_words":5,"start":456.73502,"end":458.835},{"sentences":[{"text":"Yes.","start":460.295,"end":460.615,"sentiment":"neutral","sentiment_score":0.05091634392738342},{"text":"The PDF","start":460.615,"end":461.255,"sentiment":"neutral","sentiment_score":0.03213311918079853}],"sentiment":"neutral","sentiment_score":0.03839419409632683,"channel":1,"num_words":3,"start":460.295,"end":461.255},{"sentences":[{"text":"Like","start":461.055,"end":461.375,"sentiment":"neutral","sentiment_score":0.025744568556547165}],"sentiment":"neutral","sentiment_score":0.025744568556547165,"channel":0,"num_words":1,"start":461.055,"end":461.375},{"sentences":[{"text":"actually,","start":461.255,"end":461.735,"sentiment":"neutral","sentiment_score":0.05451464653015137}],"sentiment":"neutral","sentiment_score":0.05451464653015137,"channel":1,"num_words":1,"start":461.255,"end":461.735},{"sentences":[{"text":"a","start":461.375,"end":461.625,"sentiment":"neutral","sentiment_score":0.0658174604177475}],"sentiment":"neutral","sentiment_score":0.0658174604177475,"channel":0,"num_words":1,"start":461.375,"end":461.625},{"sentences":[{"text":"like, in your letter pad, any kind of usually, if you're from getting the portal, there is some some agreement contract is there.","start":461.735,"end":470.33,"sentiment":"neutral","sentiment_score":0.024788626267210297},{"text":"Right?","start":470.33,"end":470.83,"sentiment":"neutral","sentiment_score":0.030667582526803017}],"sentiment":"neutral","sentiment_score":0.02503358277802666,"channel":1,"num_words":24,"start":461.735,"end":470.83},{"sentences":[{"text":"Yeah.","start":472.33002,"end":472.73,"sentiment":"neutral","sentiment_score":0.03095524944365025},{"text":"But I think you just sign up via our website.","start":472.73,"end":476.27002,"sentiment":"neutral","sentiment_score":0.04502205289900303},{"text":"Is that correct?","start":476.41,"end":477.23,"sentiment":"neutral","sentiment_score":0.0682198740541935}],"sentiment":"neutral","sentiment_score":0.04898824289973293,"channel":0,"num_words":14,"start":472.33002,"end":477.23},{"sentences":[{"text":"But if you tell me, like, right now, I just got the energy local urban utility for the gas and this thing.","start":478.65,"end":487.375,"sentiment":"neutral","sentiment_score":-0.012150746516206047},{"text":"And they they send me the welcome letter, like, I can use as a proof.","start":487.595,"end":491.455,"sentiment":"neutral","sentiment_score":0.014701542258262635},{"text":"But","start":492.315,"end":492.815,"sentiment":"neutral","sentiment_score":-0.07090442627668381}],"sentiment":"neutral","sentiment_score":-0.0030973083094546668,"channel":1,"num_words":38,"start":478.65,"end":492.815},{"sentences":[{"text":"Yeah.","start":494.22498,"end":494.72498,"sentiment":"neutral","sentiment_score":-0.10910002887248992},{"text":"Because, actually, we're not doing a a letter like that.","start":494.785,"end":500.23,"sentiment":"neutral","sentiment_score":-0.21819079667329788},{"text":"The our only proof of activation is via website and email, the one that","start":501.17,"end":510.23,"sentiment":"neutral","sentiment_score":-0.11541792377829552}],"sentiment":"neutral","sentiment_score":-0.15627435714006424,"channel":0,"num_words":25,"start":494.22498,"end":510.23},{"sentences":[{"text":"There's nothing.","start":509.995,"end":510.735,"sentiment":"neutral","sentiment_score":-0.30160996317863464},{"text":"Where was in the contract?","start":511.035,"end":512.15497,"sentiment":"neutral","sentiment_score":-0.21150803565979004},{"text":"I I can see that because I am just logging to the contract,","start":512.15497,"end":515.515,"sentiment":"neutral","sentiment_score":-0.054646760798417605}],"sentiment":"neutral","sentiment_score":-0.11855839975178242,"channel":1,"num_words":20,"start":509.995,"end":515.515},{"sentences":[{"text":"confirm.","start":515.345,"end":515.845,"sentiment":"neutral","sentiment_score":-0.06253130733966827}],"sentiment":"neutral","sentiment_score":-0.06253130733966827,"channel":0,"num_words":1,"start":515.345,"end":515.845},{"sentences":[{"text":"actually.","start":515.515,"end":516.015,"sentiment":"neutral","sentiment_score":-0.10453395545482635},{"text":"There is no","start":516.875,"end":517.675,"sentiment":"neutral","sentiment_score":-0.19963804880777994}],"sentiment":"neutral","sentiment_score":-0.17586202546954155,"channel":1,"num_words":4,"start":515.515,"end":517.675},{"sentences":[{"text":"We can send you the contract.","start":517.345,"end":518.885,"sentiment":"neutral","sentiment_score":-0.2747071584065755}],"sentiment":"neutral","sentiment_score":-0.2747071584065755,"channel":0,"num_words":6,"start":517.345,"end":518.885},{"sentences":[{"text":"contract is there, but the no.","start":520.235,"end":522.395,"sentiment":"neutral","sentiment_score":-0.23279415567715964},{"text":"My name is not mentioned there, actually.","start":522.395,"end":524.255,"sentiment":"negative","sentiment_score":-0.37800237962177824}],"sentiment":"neutral","sentiment_score":-0.3109831993396466,"channel":1,"num_words":13,"start":520.235,"end":524.255},{"sentences":[{"text":"Yeah.","start":525.45996,"end":525.7,"sentiment":"neutral","sentiment_score":-0.22527191042900083},{"text":"Because your it's only esignature.","start":525.7,"end":531.08,"sentiment":"neutral","sentiment_score":-0.3147617757320404}],"sentiment":"neutral","sentiment_score":-0.2998467981815338,"channel":0,"num_words":6,"start":525.45996,"end":531.08},{"sentences":[{"text":"No.","start":532.77,"end":533.01,"sentiment":"negative","sentiment_score":-0.336462140083313},{"text":"No.","start":533.01,"end":533.25,"sentiment":"neutral","sentiment_score":-0.17172418534755707},{"text":"I just","start":533.25,"end":533.65,"sentiment":"neutral","sentiment_score":0.015069035813212395}],"sentiment":"neutral","sentiment_score":-0.11951206345111132,"channel":1,"num_words":4,"start":532.77,"end":533.65},{"sentences":[{"text":"The","start":533.45996,"end":533.77997,"sentiment":"neutral","sentiment_score":0.017548922449350357}],"sentiment":"neutral","sentiment_score":0.017548922449350357,"channel":0,"num_words":1,"start":533.45996,"end":533.77997},{"sentences":[{"text":"need","start":533.65,"end":533.97,"sentiment":"neutral","sentiment_score":0.02265111170709133}],"sentiment":"neutral","sentiment_score":0.02265111170709133,"channel":1,"num_words":1,"start":533.65,"end":533.97},{"sentences":[{"text":"one","start":533.77997,"end":534.1,"sentiment":"neutral","sentiment_score":0.024547018110752106}],"sentiment":"neutral","sentiment_score":0.024547018110752106,"channel":0,"num_words":1,"start":533.77997,"end":534.1},{"sentences":[{"text":"my","start":533.97,"end":534.21,"sentiment":"neutral","sentiment_score":0.018251467496156693}],"sentiment":"neutral","sentiment_score":0.018251467496156693,"channel":1,"num_words":1,"start":533.97,"end":534.21},{"sentences":[{"text":"the","start":534.18,"end":534.68,"sentiment":"neutral","sentiment_score":0.020621534436941147}],"sentiment":"neutral","sentiment_score":0.020621534436941147,"channel":0,"num_words":1,"start":534.18,"end":534.68},{"sentences":[{"text":"name name and address.","start":534.21,"end":535.49,"sentiment":"neutral","sentiment_score":0.021733077242970467},{"text":"Then how can we put the you said the proof, actually?","start":535.49,"end":539.19,"sentiment":"neutral","sentiment_score":0.023749698461456734}],"sentiment":"neutral","sentiment_score":0.023211932803193728,"channel":1,"num_words":15,"start":534.21,"end":539.19},{"sentences":[{"text":"because once you","start":541.95496,"end":542.995,"sentiment":"neutral","sentiment_score":-0.00914201388756434}],"sentiment":"neutral","sentiment_score":-0.00914201388756434,"channel":0,"num_words":3,"start":541.95496,"end":542.995},{"sentences":[{"text":"I","start":542.76495,"end":543.245,"sentiment":"neutral","sentiment_score":-0.006742954254150391}],"sentiment":"neutral","sentiment_score":-0.006742954254150391,"channel":1,"num_words":1,"start":542.76495,"end":543.245},{"sentences":[{"text":"tick the","start":542.995,"end":543.39496,"sentiment":"neutral","sentiment_score":-0.0018675215542316437}],"sentiment":"neutral","sentiment_score":-0.0018675215542316437,"channel":0,"num_words":2,"start":542.995,"end":543.39496},{"sentences":[{"text":"I","start":543.245,"end":543.485,"sentiment":"neutral","sentiment_score":-0.009970653802156448}],"sentiment":"neutral","sentiment_score":-0.009970653802156448,"channel":1,"num_words":1,"start":543.245,"end":543.485},{"sentences":[{"text":"box","start":543.39496,"end":543.89496,"sentiment":"neutral","sentiment_score":-0.003192644566297531}],"sentiment":"neutral","sentiment_score":-0.003192644566297531,"channel":0,"num_words":1,"start":543.39496,"end":543.89496},{"sentences":[{"text":"need a I need","start":543.485,"end":544.76495,"sentiment":"neutral","sentiment_score":-0.0035959521774202585}],"sentiment":"neutral","sentiment_score":-0.0035959521774202585,"channel":1,"num_words":4,"start":543.485,"end":544.76495},{"sentences":[{"text":"via","start":544.515,"end":544.995,"sentiment":"neutral","sentiment_score":-0.003461100161075592}],"sentiment":"neutral","sentiment_score":-0.003461100161075592,"channel":0,"num_words":1,"start":544.515,"end":544.995},{"sentences":[{"text":"a proper","start":544.76495,"end":545.165,"sentiment":"neutral","sentiment_score":-0.006291969679296017}],"sentiment":"neutral","sentiment_score":-0.006291969679296017,"channel":1,"num_words":2,"start":544.76495,"end":545.165},{"sentences":[{"text":"ordering","start":544.995,"end":545.475,"sentiment":"neutral","sentiment_score":-0.019749857485294346}],"sentiment":"neutral","sentiment_score":-0.019749857485294346,"channel":0,"num_words":1,"start":544.995,"end":545.475},{"sentences":[{"text":"evidence, actually.","start":545.165,"end":546.14496,"sentiment":"neutral","sentiment_score":-0.02018079999834299},{"text":"I need a proper things from the because usually, everyone provide, actually.","start":546.365,"end":551.02496,"sentiment":"neutral","sentiment_score":-0.015482845405737558},{"text":"Everyone will","start":551.805,"end":552.445,"sentiment":"neutral","sentiment_score":0.0045367591083049765}],"sentiment":"neutral","sentiment_score":-0.013567639165557921,"channel":1,"num_words":16,"start":545.165,"end":552.445},{"sentences":[{"text":"Mhmm.","start":552.36,"end":552.86,"sentiment":"neutral","sentiment_score":0.0010453695431351662}],"sentiment":"neutral","sentiment_score":0.0010453695431351662,"channel":0,"num_words":1,"start":552.36,"end":552.86},{"sentences":[{"text":"provide.","start":552.445,"end":552.945,"sentiment":"neutral","sentiment_score":0.010336223989725111}],"sentiment":"neutral","sentiment_score":0.010336223989725111,"channel":1,"num_words":1,"start":552.445,"end":552.945},{"sentences":[{"text":"We can provide you the contract, then just","start":556.36,"end":560.94,"sentiment":"neutral","sentiment_score":0.031353240832686424}],"sentiment":"neutral","sentiment_score":0.031353240832686424,"channel":0,"num_words":8,"start":556.36,"end":560.94},{"sentences":[{"text":"On","start":560.91,"end":561.06995,"sentiment":"neutral","sentiment_score":0.007069551385939121}],"sentiment":"neutral","sentiment_score":0.007069551385939121,"channel":1,"num_words":1,"start":560.91,"end":561.06995},{"sentences":[{"text":"sign","start":561.0,"end":561.32,"sentiment":"neutral","sentiment_score":0.001174692064523697}],"sentiment":"neutral","sentiment_score":0.001174692064523697,"channel":0,"num_words":1,"start":561.0,"end":561.32},{"sentences":[{"text":"that, you can","start":561.06995,"end":561.70996,"sentiment":"neutral","sentiment_score":0.010187787003815174}],"sentiment":"neutral","sentiment_score":0.010187787003815174,"channel":1,"num_words":3,"start":561.06995,"end":561.70996},{"sentences":[{"text":"it on your","start":561.32,"end":561.8,"sentiment":"neutral","sentiment_score":0.01544495423634847}],"sentiment":"neutral","sentiment_score":0.01544495423634847,"channel":0,"num_words":3,"start":561.32,"end":561.8},{"sentences":[{"text":"see","start":561.70996,"end":561.94995,"sentiment":"neutral","sentiment_score":0.016341878101229668}],"sentiment":"neutral","sentiment_score":0.016341878101229668,"channel":1,"num_words":1,"start":561.70996,"end":561.94995},{"sentences":[{"text":"end.","start":561.8,"end":562.3,"sentiment":"neutral","sentiment_score":0.01935403048992157}],"sentiment":"neutral","sentiment_score":0.01935403048992157,"channel":0,"num_words":1,"start":561.8,"end":562.3},{"sentences":[{"text":"that, but there is no name of my name or either the my home address.","start":561.94995,"end":567.31,"sentiment":"neutral","sentiment_score":-0.08863232806324958},{"text":"Nothing is there, actually.","start":567.31,"end":568.52997,"sentiment":"neutral","sentiment_score":-0.10922871530056}],"sentiment":"neutral","sentiment_score":-0.09296840958689388,"channel":1,"num_words":19,"start":561.94995,"end":568.52997},{"sentences":[{"text":"Yeah.","start":569.235,"end":569.63495,"sentiment":"neutral","sentiment_score":-0.031812168657779694},{"text":"Because we use that as a general one.","start":569.63495,"end":572.535,"sentiment":"neutral","sentiment_score":-0.033646820578724146}],"sentiment":"neutral","sentiment_score":-0.03344297036528587,"channel":0,"num_words":9,"start":569.235,"end":572.535},{"sentences":[{"text":"No.","start":573.465,"end":573.705,"sentiment":"neutral","sentiment_score":-0.2488973438739777},{"text":"Please don't use the general one because we need something as a proof.","start":573.705,"end":576.66504,"sentiment":"neutral","sentiment_score":-0.28015209849064165},{"text":"Right?","start":576.66504,"end":577.16504,"sentiment":"neutral","sentiment_score":-0.10886962711811066}],"sentiment":"neutral","sentiment_score":-0.2666496167580287,"channel":1,"num_words":15,"start":573.465,"end":577.16504},{"sentences":[{"text":"Mhmm.","start":578.19495,"end":578.69495,"sentiment":"neutral","sentiment_score":-0.06520577520132065}],"sentiment":"neutral","sentiment_score":-0.06520577520132065,"channel":0,"num_words":1,"start":578.19495,"end":578.69495},{"sentences":[{"text":"Because I","start":579.145,"end":579.625,"sentiment":"neutral","sentiment_score":-0.06540924310684204}],"sentiment":"neutral","sentiment_score":-0.06540924310684204,"channel":1,"num_words":2,"start":579.145,"end":579.625},{"sentences":[{"text":"Because","start":579.555,"end":580.035,"sentiment":"neutral","sentiment_score":-0.0643836036324501}],"sentiment":"neutral","sentiment_score":-0.0643836036324501,"channel":0,"num_words":1,"start":579.555,"end":580.035},{"sentences":[{"text":"need to give","start":579.625,"end":580.18506,"sentiment":"neutral","sentiment_score":-0.0772217536966006}],"sentiment":"neutral","sentiment_score":-0.0772217536966006,"channel":1,"num_words":3,"start":579.625,"end":580.18506},{"sentences":[{"text":"the","start":580.035,"end":580.27496,"sentiment":"neutral","sentiment_score":-0.06806352734565735}],"sentiment":"neutral","sentiment_score":-0.06806352734565735,"channel":0,"num_words":1,"start":580.035,"end":580.27496},{"sentences":[{"text":"you","start":580.18506,"end":580.34503,"sentiment":"neutral","sentiment_score":-0.07115332782268524}],"sentiment":"neutral","sentiment_score":-0.07115332782268524,"channel":1,"num_words":1,"start":580.18506,"end":580.34503},{"sentences":[{"text":"proof","start":580.27496,"end":580.77,"sentiment":"neutral","sentiment_score":-0.08237390220165253}],"sentiment":"neutral","sentiment_score":-0.08237390220165253,"channel":0,"num_words":1,"start":580.27496,"end":580.77},{"sentences":[{"text":"some that's it.","start":580.34503,"end":581.91,"sentiment":"neutral","sentiment_score":-0.07899673283100128},{"text":"Like what is it?","start":583.50995,"end":584.73,"sentiment":"neutral","sentiment_score":-0.06275843363255262},{"text":"As my proof of things, utility bill, I need to give that to someone.","start":584.79,"end":589.43,"sentiment":"neutral","sentiment_score":-0.08303421230188437},{"text":"How can I, like, give a general things, actually?","start":589.43,"end":591.69,"sentiment":"neutral","sentiment_score":-0.015822226388586894}],"sentiment":"neutral","sentiment_score":-0.05976343142489592,"channel":1,"num_words":30,"start":580.34503,"end":591.69},{"sentences":[{"text":"because our only proof is your order.","start":594.26495,"end":600.02496,"sentiment":"neutral","sentiment_score":-0.074635811150074},{"text":"Once we receive an order from our website, that's the proof that you purchased a plan and you want us to activate","start":600.02496,"end":608.745,"sentiment":"neutral","sentiment_score":-0.05257436209781603}],"sentiment":"neutral","sentiment_score":-0.057899539455257616,"channel":0,"num_words":29,"start":594.26495,"end":608.745},{"sentences":[{"text":"No.","start":608.40497,"end":608.90497,"sentiment":"neutral","sentiment_score":-0.2107895165681839}],"sentiment":"neutral","sentiment_score":-0.2107895165681839,"channel":1,"num_words":1,"start":608.40497,"end":608.90497},{"sentences":[{"text":"the service.","start":608.745,"end":609.485,"sentiment":"neutral","sentiment_score":-0.149559959769249}],"sentiment":"neutral","sentiment_score":-0.149559959769249,"channel":0,"num_words":2,"start":608.745,"end":609.485},{"sentences":[{"text":"Not the","start":609.31,"end":609.63,"sentiment":"neutral","sentiment_score":-0.12104394286870956}],"sentiment":"neutral","sentiment_score":-0.12104394286870956,"channel":1,"num_words":2,"start":609.31,"end":609.63},{"sentences":[{"text":"Yeah.","start":609.54,"end":610.04,"sentiment":"neutral","sentiment_score":-0.13791239261627197}],"sentiment":"neutral","sentiment_score":-0.13791239261627197,"channel":0,"num_words":1,"start":609.54,"end":610.04},{"sentences":[{"text":"thing, actually.","start":609.63,"end":610.45,"sentiment":"neutral","sentiment_score":-0.20586515218019485},{"text":"That's","start":611.31,"end":611.55005,"sentiment":"neutral","sentiment_score":-0.2545144259929657}],"sentiment":"neutral","sentiment_score":-0.2220815767844518,"channel":1,"num_words":3,"start":609.63,"end":611.55005},{"sentences":[{"text":"Mhmm.","start":611.45996,"end":611.95996,"sentiment":"neutral","sentiment_score":-0.32986316084861755}],"sentiment":"neutral","sentiment_score":-0.32986316084861755,"channel":0,"num_words":1,"start":611.45996,"end":611.95996},{"sentences":[{"text":"why it is not that much more a professional way to deal.","start":611.55005,"end":615.87,"sentiment":"negative","sentiment_score":-0.5367815444866816},{"text":"Right?","start":615.87,"end":616.37,"sentiment":"neutral","sentiment_score":-0.287874698638916},{"text":"That's not the ideal way to things.","start":616.51,"end":619.95,"sentiment":"negative","sentiment_score":-0.5782760211399623},{"text":"Everybody will provide.","start":619.95,"end":621.23004,"sentiment":"neutral","sentiment_score":-0.2581115315357844},{"text":"Right?","start":621.23004,"end":621.73004,"sentiment":"neutral","sentiment_score":-0.06584937125444412}],"sentiment":"negative","sentiment_score":-0.48405705609669286,"channel":1,"num_words":24,"start":611.55005,"end":621.73004},{"sentences":[{"text":"Yeah.","start":624.98,"end":625.335,"sentiment":"neutral","sentiment_score":-0.016215316951274872},{"text":"You can download the contract.","start":625.655,"end":628.155,"sentiment":"neutral","sentiment_score":-0.0026522522792220117},{"text":"Yeah.","start":628.53503,"end":629.015,"sentiment":"neutral","sentiment_score":0.0021236147731542587},{"text":"That's the contract only from","start":629.015,"end":633.015,"sentiment":"neutral","sentiment_score":-0.02639567069709301}],"sentiment":"neutral","sentiment_score":-0.013277609754974643,"channel":0,"num_words":12,"start":624.98,"end":633.015},{"sentences":[{"text":"No.","start":632.645,"end":632.885,"sentiment":"neutral","sentiment_score":-0.03127932548522949},{"text":"Contract","start":632.885,"end":633.365,"sentiment":"neutral","sentiment_score":-0.017986413091421127}],"sentiment":"neutral","sentiment_score":-0.02463286928832531,"channel":1,"num_words":2,"start":632.645,"end":633.365},{"sentences":[{"text":"the portal.","start":633.015,"end":633.835,"sentiment":"neutral","sentiment_score":-0.027305297553539276}],"sentiment":"neutral","sentiment_score":-0.027305297553539276,"channel":0,"num_words":2,"start":633.015,"end":633.835},{"sentences":[{"text":"I downloaded, but there is no my name is not there.","start":633.365,"end":636.645,"sentiment":"neutral","sentiment_score":-0.12015802921219305},{"text":"My home address is not there.","start":636.645,"end":638.005,"sentiment":"neutral","sentiment_score":-0.15213734904925028},{"text":"How can I use that proof, actually?","start":638.005,"end":640.185,"sentiment":"neutral","sentiment_score":-0.02743826966200556}],"sentiment":"neutral","sentiment_score":-0.10110959596931934,"channel":1,"num_words":24,"start":633.365,"end":640.185},{"sentences":[{"text":"Yeah.","start":642.55,"end":642.87,"sentiment":"neutral","sentiment_score":-0.03711649030447006},{"text":"Because you're we're getting your signature if you click or tick the box from the ordering order processing, there's no signature there asking you a signature.","start":642.87,"end":656.905,"sentiment":"neutral","sentiment_score":-0.11572237083545098},{"text":"Is that once you,","start":658.085,"end":659.86505,"sentiment":"neutral","sentiment_score":-0.062045360915362835}],"sentiment":"neutral","sentiment_score":-0.10626063147379507,"channel":0,"num_words":31,"start":642.55,"end":659.86505},{"sentences":[{"text":"No.","start":660.89496,"end":661.39496,"sentiment":"neutral","sentiment_score":-0.1807268261909485}],"sentiment":"neutral","sentiment_score":-0.1807268261909485,"channel":1,"num_words":1,"start":660.89496,"end":661.39496},{"sentences":[{"text":"yeah, once you agreed to the terms and condition, that's our proof already.","start":661.36505,"end":668.86,"sentiment":"neutral","sentiment_score":-0.14637459814548492}],"sentiment":"neutral","sentiment_score":-0.14637459814548492,"channel":0,"num_words":13,"start":661.36505,"end":668.86},{"sentences":[{"text":"No.","start":678.47003,"end":678.79004,"sentiment":"negative","sentiment_score":-0.47122886776924133}],"sentiment":"negative","sentiment_score":-0.47122886776924133,"channel":1,"num_words":1,"start":678.47003,"end":678.79004},{"sentences":[{"text":"So","start":678.60004,"end":679.0,"sentiment":"negative","sentiment_score":-0.5286209583282471}],"sentiment":"negative","sentiment_score":-0.5286209583282471,"channel":0,"num_words":1,"start":678.60004,"end":679.0},{"sentences":[{"text":"I'm not","start":678.79004,"end":679.19,"sentiment":"negative","sentiment_score":-0.6410540044307709}],"sentiment":"negative","sentiment_score":-0.6410540044307709,"channel":1,"num_words":2,"start":678.79004,"end":679.19},{"sentences":[{"text":"no","start":679.0,"end":679.32,"sentiment":"negative","sentiment_score":-0.7075112462043762}],"sentiment":"negative","sentiment_score":-0.7075112462043762,"channel":0,"num_words":1,"start":679.0,"end":679.32},{"sentences":[{"text":"getting","start":679.19,"end":679.59,"sentiment":"negative","sentiment_score":-0.6975516676902771}],"sentiment":"negative","sentiment_score":-0.6975516676902771,"channel":1,"num_words":1,"start":679.19,"end":679.59},{"sentences":[{"text":"new soonest,","start":679.32,"end":679.935,"sentiment":"negative","sentiment_score":-0.6963275671005249}],"sentiment":"negative","sentiment_score":-0.6963275671005249,"channel":0,"num_words":2,"start":679.32,"end":679.935},{"sentences":[{"text":"actually.","start":679.59,"end":680.09,"sentiment":"negative","sentiment_score":-0.6603249907493591},{"text":"I'm I'm seriously not getting actually what it is.","start":680.39,"end":682.87,"sentiment":"negative","sentiment_score":-0.7201425433158875},{"text":"So why it has become very complicated, the thing?","start":682.87,"end":685.53,"sentiment":"negative","sentiment_score":-0.5229319698280759}],"sentiment":"negative","sentiment_score":-0.6235787162655279,"channel":1,"num_words":19,"start":679.59,"end":685.53},{"sentences":[{"text":"Yeah.","start":685.855,"end":686.355,"sentiment":"neutral","sentiment_score":-0.1161997765302658},{"text":"Yeah.","start":688.495,"end":688.995,"sentiment":"neutral","sentiment_score":0.011396667920053003},{"text":"May I ask why you're asking for the contract?","start":689.215,"end":691.475,"sentiment":"neutral","sentiment_score":-0.028669784569905862}],"sentiment":"neutral","sentiment_score":-0.03298465179448778,"channel":0,"num_words":11,"start":685.855,"end":691.475},{"sentences":[{"text":"No.","start":693.055,"end":693.295,"sentiment":"neutral","sentiment_score":-0.23673422634601593},{"text":"I need to give us a","start":693.295,"end":694.33496,"sentiment":"neutral","sentiment_score":-0.12706849724054337}],"sentiment":"neutral","sentiment_score":-0.1427350299698966,"channel":1,"num_words":7,"start":693.055,"end":694.33496},{"sentences":[{"text":"Sure.","start":694.32,"end":694.82,"sentiment":"neutral","sentiment_score":0.03883232921361923}],"sentiment":"neutral","sentiment_score":0.03883232921361923,"channel":0,"num_words":1,"start":694.32,"end":694.82},{"sentences":[{"text":"utility bill there, actually.","start":694.33496,"end":695.955,"sentiment":"neutral","sentiment_score":0.05520833842456341}],"sentiment":"neutral","sentiment_score":0.05520833842456341,"channel":1,"num_words":4,"start":694.33496,"end":695.955},{"sentences":[{"text":"We can provide you the we can edit the contract.","start":698.32,"end":701.7,"sentiment":"neutral","sentiment_score":0.23973080813884734},{"text":"Actually, enter and code your name there, then just sign it.","start":702.64,"end":708.405,"sentiment":"neutral","sentiment_score":0.12266545945947821},{"text":"Once you we'll send it to you, then just sign it personally.","start":708.465,"end":712.485,"sentiment":"neutral","sentiment_score":0.15746112912893295},{"text":"We can do that if ever.","start":712.945,"end":714.485,"sentiment":"neutral","sentiment_score":0.22977378716071448}],"sentiment":"neutral","sentiment_score":0.17986677969113374,"channel":0,"num_words":39,"start":698.32,"end":714.485},{"sentences":[{"text":"Well, just me one moment.","start":716.705,"end":719.205,"sentiment":"neutral","sentiment_score":0.16814106106758117}],"sentiment":"neutral","sentiment_score":0.16814106106758117,"channel":1,"num_words":5,"start":716.705,"end":719.205},{"sentences":[{"text":"We can edit your name to the contract.","start":720.225,"end":722.325,"sentiment":"neutral","sentiment_score":0.17555798217654228}],"sentiment":"neutral","sentiment_score":0.17555798217654228,"channel":0,"num_words":8,"start":720.225,"end":722.325},{"sentences":[{"text":"And how can I change the my login is on some numbers are there?","start":728.78503,"end":735.05,"sentiment":"neutral","sentiment_score":0.07171028559761387},{"text":"Right?","start":735.05,"end":735.55,"sentiment":"neutral","sentiment_score":0.022238412871956825}],"sentiment":"neutral","sentiment_score":0.06841216074923674,"channel":1,"num_words":15,"start":728.78503,"end":735.55},{"sentences":[{"text":"Sorry?","start":737.28503,"end":737.78503,"sentiment":"neutral","sentiment_score":-0.0745050460100174}],"sentiment":"neutral","sentiment_score":-0.0745050460100174,"channel":0,"num_words":1,"start":737.28503,"end":737.78503},{"sentences":[{"text":"Can I use my email ID as a login?","start":738.73,"end":741.31,"sentiment":"neutral","sentiment_score":-0.03843981524308523}],"sentiment":"neutral","sentiment_score":-0.03843981524308523,"channel":1,"num_words":9,"start":738.73,"end":741.31},{"sentences":[{"text":"Your to the customer portal?","start":742.965,"end":745.305,"sentiment":"neutral","sentiment_score":-0.008435199782252312}],"sentiment":"neutral","sentiment_score":-0.008435199782252312,"channel":0,"num_words":5,"start":742.965,"end":745.305},{"sentences":[{"text":"Yeah.","start":746.08997,"end":746.58997,"sentiment":"neutral","sentiment_score":-0.011271612718701364},{"text":"So remembering this load.","start":749.17505,"end":750.47504,"sentiment":"neutral","sentiment_score":-0.030329700093716383}],"sentiment":"neutral","sentiment_score":-0.026518082618713378,"channel":1,"num_words":5,"start":746.08997,"end":750.47504},{"sentences":[{"text":"The message I just send you just now, that is your credentials to","start":751.2,"end":756.16003,"sentiment":"neutral","sentiment_score":-0.05681694900760284}],"sentiment":"neutral","sentiment_score":-0.05681694900760284,"channel":0,"num_words":13,"start":751.2,"end":756.16003},{"sentences":[{"text":"No.","start":755.97504,"end":756.135,"sentiment":"neutral","sentiment_score":-0.2544805705547333},{"text":"Credential,","start":756.135,"end":756.635,"sentiment":"neutral","sentiment_score":-0.32483792304992676}],"sentiment":"neutral","sentiment_score":-0.28965924680233,"channel":1,"num_words":2,"start":755.97504,"end":756.635},{"sentences":[{"text":"the portal.","start":756.16003,"end":756.82,"sentiment":"negative","sentiment_score":-0.35696953535079956}],"sentiment":"negative","sentiment_score":-0.35696953535079956,"channel":0,"num_words":2,"start":756.16003,"end":756.82},{"sentences":[{"text":"is there let me I'm just getting my contact is not there actually in the things.","start":756.695,"end":769.43005,"sentiment":"neutral","sentiment_score":-0.31678768433630466},{"text":"Documents, I'm checking.","start":770.05005,"end":771.27,"sentiment":"neutral","sentiment_score":-0.11516604324181874}],"sentiment":"neutral","sentiment_score":-0.28495268837401744,"channel":1,"num_words":19,"start":756.695,"end":771.27},{"sentences":[{"text":"Let me send it again.","start":771.295,"end":772.815,"sentiment":"neutral","sentiment_score":-0.07116943672299385},{"text":"Hang on.","start":772.815,"end":773.555,"sentiment":"neutral","sentiment_score":-0.06772998347878456}],"sentiment":"neutral","sentiment_score":-0.07018673579607691,"channel":0,"num_words":7,"start":771.295,"end":773.555},{"sentences":[{"text":"These my, like So there is no data is available, actually.","start":775.555,"end":788.78,"sentiment":"neutral","sentiment_score":-0.19653453136032278}],"sentiment":"neutral","sentiment_score":-0.19653453136032278,"channel":1,"num_words":11,"start":775.555,"end":788.78},{"sentences":[{"text":"Did you receive my SMS message just now?","start":793.245,"end":796.385,"sentiment":"neutral","sentiment_score":-0.09853278659284115}],"sentiment":"neutral","sentiment_score":-0.09853278659284115,"channel":0,"num_words":8,"start":793.245,"end":796.385},{"sentences":[{"text":"I'm not getting your messages, actually.","start":797.72003,"end":799.74005,"sentiment":"negative","sentiment_score":-0.3562395324309667}],"sentiment":"negative","sentiment_score":-0.3562395324309667,"channel":1,"num_words":6,"start":797.72003,"end":799.74005},{"sentences":[{"text":"How about email?","start":800.52496,"end":801.665,"sentiment":"neutral","sentiment_score":-0.06644858171542485}],"sentiment":"neutral","sentiment_score":-0.06644858171542485,"channel":0,"num_words":3,"start":800.52496,"end":801.665},{"sentences":[{"text":"Email I got.","start":802.77496,"end":803.83496,"sentiment":"neutral","sentiment_score":-0.0349177618821462}],"sentiment":"neutral","sentiment_score":-0.0349177618821462,"channel":1,"num_words":3,"start":802.77496,"end":803.83496},{"sentences":[{"text":"Yeah.","start":805.07,"end":805.39,"sentiment":"neutral","sentiment_score":0.038175128400325775},{"text":"The welcome to Airtel email.","start":805.39,"end":808.37,"sentiment":"neutral","sentiment_score":0.1476250872015953}],"sentiment":"neutral","sentiment_score":0.12938342740138373,"channel":0,"num_words":6,"start":805.07,"end":808.37},{"sentences":[{"text":"Yeah.","start":808.295,"end":808.615,"sentiment":"neutral","sentiment_score":0.10833929479122162},{"text":"That's also I received.","start":808.615,"end":809.915,"sentiment":"neutral","sentiment_score":0.060183621011674404}],"sentiment":"neutral","sentiment_score":0.06981475576758385,"channel":1,"num_words":5,"start":808.295,"end":809.915},{"sentences":[{"text":"There you'll see the your login and your","start":813.63,"end":816.21,"sentiment":"neutral","sentiment_score":0.040137348463758826}],"sentiment":"neutral","sentiment_score":0.040137348463758826,"channel":0,"num_words":8,"start":813.63,"end":816.21},{"sentences":[{"text":"No.","start":817.67,"end":817.91,"sentiment":"neutral","sentiment_score":-0.12926387786865234},{"text":"No.","start":817.91,"end":818.14996,"sentiment":"neutral","sentiment_score":-0.29944247007369995},{"text":"I got the password and login.","start":818.14996,"end":819.99,"sentiment":"neutral","sentiment_score":-0.2932847961783409},{"text":"That's not an issue.","start":819.99,"end":821.02997,"sentiment":"neutral","sentiment_score":-0.16627993062138557}],"sentiment":"neutral","sentiment_score":-0.23779457062482834,"channel":1,"num_words":12,"start":817.67,"end":821.02997},{"sentences":[{"text":"password.","start":820.685,"end":821.185,"sentiment":"neutral","sentiment_score":-0.1582329273223877}],"sentiment":"neutral","sentiment_score":-0.1582329273223877,"channel":0,"num_words":1,"start":820.685,"end":821.185},{"sentences":[{"text":"Whereas, I got the inside, and where is the documents part, actually?","start":821.02997,"end":824.64996,"sentiment":"neutral","sentiment_score":-0.013316951071222624},{"text":"And the customer fee is free.","start":837.26,"end":838.62,"sentiment":"neutral","sentiment_score":0.050794934233029686},{"text":"Right?","start":838.62,"end":839.12,"sentiment":"neutral","sentiment_score":0.02582287974655628},{"text":"This one?","start":839.66,"end":840.32,"sentiment":"neutral","sentiment_score":-0.0211056275293231}],"sentiment":"neutral","sentiment_score":0.006122753201496033,"channel":1,"num_words":21,"start":821.02997,"end":840.32},{"sentences":[{"text":"Sorry.","start":840.13,"end":840.63,"sentiment":"neutral","sentiment_score":-0.07825237512588501},{"text":"Mhmm.","start":840.85,"end":841.35,"sentiment":"neutral","sentiment_score":-0.031520649790763855}],"sentiment":"neutral","sentiment_score":-0.05488651245832443,"channel":0,"num_words":2,"start":840.13,"end":841.35},{"sentences":[{"text":"Where I can find the call?","start":851.835,"end":852.875,"sentiment":"neutral","sentiment_score":-0.015835838081936043},{"text":"Right?","start":852.875,"end":853.115,"sentiment":"neutral","sentiment_score":0.0015830174088478088},{"text":"Text me?","start":853.115,"end":853.935,"sentiment":"neutral","sentiment_score":-0.003859139047563076}],"sentiment":"neutral","sentiment_score":-0.011238921019766066,"channel":1,"num_words":9,"start":851.835,"end":853.935},{"sentences":[{"text":"The Hertel contract?","start":855.90497,"end":857.045,"sentiment":"neutral","sentiment_score":0.0036891487737496695}],"sentiment":"neutral","sentiment_score":0.0036891487737496695,"channel":0,"num_words":3,"start":855.90497,"end":857.045},{"sentences":[{"text":"Yeah.","start":857.915,"end":858.415,"sentiment":"neutral","sentiment_score":0.0147718396037817}],"sentiment":"neutral","sentiment_score":0.0147718396037817,"channel":1,"num_words":1,"start":857.915,"end":858.415},{"sentences":[{"text":"You mean with your name?","start":860.71,"end":862.09,"sentiment":"neutral","sentiment_score":-0.007854196801781654}],"sentiment":"neutral","sentiment_score":-0.007854196801781654,"channel":0,"num_words":5,"start":860.71,"end":862.09},{"sentences":[{"text":"Sorry?","start":863.915,"end":864.415,"sentiment":"neutral","sentiment_score":-0.03073771856725216}],"sentiment":"neutral","sentiment_score":-0.03073771856725216,"channel":1,"num_words":1,"start":863.915,"end":864.415},{"sentences":[{"text":"The Ertle contract with your name?","start":866.15,"end":868.57,"sentiment":"neutral","sentiment_score":-0.026379378822942574}],"sentiment":"neutral","sentiment_score":-0.026379378822942574,"channel":0,"num_words":6,"start":866.15,"end":868.57},{"sentences":[{"text":"Yeah.","start":869.25,"end":869.64996,"sentiment":"neutral","sentiment_score":0.030284417793154716},{"text":"My name.","start":869.64996,"end":870.37,"sentiment":"neutral","sentiment_score":0.02484792470932007},{"text":"And I would like to I need to add my wife's name as well into this one because she can also use as a this one.","start":870.37,"end":881.385,"sentiment":"neutral","sentiment_score":0.10368694221744171}],"sentiment":"neutral","sentiment_score":0.09571864706431997,"channel":1,"num_words":29,"start":869.25,"end":881.385},{"sentences":[{"text":"You can reply to my email so that I can add her name as well","start":884.20496,"end":889.23,"sentiment":"neutral","sentiment_score":0.07655003741383552}],"sentiment":"neutral","sentiment_score":0.07655003741383552,"channel":0,"num_words":15,"start":884.20496,"end":889.23},{"sentences":[{"text":"Okay.","start":889.765,"end":890.085,"sentiment":"neutral","sentiment_score":-0.1178235411643982},{"text":"I'm not playing right now.","start":890.085,"end":890.965,"sentiment":"negative","sentiment_score":-0.3660462021827698},{"text":"But where I can find the I'm just writing it","start":890.965,"end":894.01,"sentiment":"neutral","sentiment_score":-0.1531124360859394}],"sentiment":"neutral","sentiment_score":-0.21744868205860257,"channel":1,"num_words":16,"start":889.765,"end":894.01},{"sentences":[{"text":"here.","start":894.89,"end":895.39,"sentiment":"neutral","sentiment_score":-0.19095313549041748}],"sentiment":"neutral","sentiment_score":-0.19095313549041748,"channel":0,"num_words":1,"start":894.89,"end":895.39},{"sentences":[{"text":"right now.","start":899.75,"end":900.5,"sentiment":"neutral","sentiment_score":-0.11424089595675468},{"text":"I just seen now right now.","start":964.605,"end":967.105,"sentiment":"neutral","sentiment_score":-0.08270711451768875},{"text":"Her name is Dina Raju.","start":967.645,"end":969.265,"sentiment":"neutral","sentiment_score":0.03911943361163139},{"text":"I mentioned in the mail.","start":969.725,"end":971.105,"sentiment":"neutral","sentiment_score":0.04129503220319748},{"text":"Hello?","start":1140.88,"end":1141.38,"sentiment":"neutral","sentiment_score":0.04290016740560531}],"sentiment":"neutral","sentiment_score":-0.014723788554731169,"channel":1,"num_words":19,"start":899.75,"end":1141.38},{"sentences":[{"text":"Yes.","start":1143.095,"end":1143.335,"sentiment":"neutral","sentiment_score":0.11614634096622468},{"text":"Hello.","start":1143.335,"end":1143.835,"sentiment":"neutral","sentiment_score":0.06818553060293198},{"text":"We added another contract with your name on it.","start":1143.975,"end":1147.735,"sentiment":"neutral","sentiment_score":0.15262771646181741},{"text":"Can you check?","start":1147.735,"end":1148.635,"sentiment":"neutral","sentiment_score":0.08592434227466583},{"text":"Is that is that correct?","start":1148.9299,"end":1150.7899,"sentiment":"neutral","sentiment_score":0.10912245064973831}],"sentiment":"neutral","sentiment_score":0.12428245262095802,"channel":0,"num_words":19,"start":1143.095,"end":1150.7899},{"sentences":[{"text":"Is that where you're referring to?","start":1150.85,"end":1153.11,"sentiment":"neutral","sentiment_score":0.038291653618216515}],"sentiment":"neutral","sentiment_score":0.038291653618216515,"channel":0,"num_words":6,"start":1150.85,"end":1153.11},{"sentences":[{"text":"In the website is available?","start":1154.3049,"end":1155.6849,"sentiment":"neutral","sentiment_score":0.014079777896404267}],"sentiment":"neutral","sentiment_score":0.014079777896404267,"channel":1,"num_words":5,"start":1154.3049,"end":1155.6849},{"sentences":[{"text":"On our portal.","start":1157.1699,"end":1158.0499,"sentiment":"neutral","sentiment_score":0.015551894282301268},{"text":"Yeah.","start":1158.0499,"end":1158.5499,"sentiment":"neutral","sentiment_score":0.029427258297801014},{"text":"And","start":1159.1699,"end":1159.33,"sentiment":"neutral","sentiment_score":0.01577545329928398}],"sentiment":"neutral","sentiment_score":0.01837167888879776,"channel":0,"num_words":5,"start":1157.1699,"end":1159.33},{"sentences":[{"text":"Okay.","start":1159.1849,"end":1159.505,"sentiment":"neutral","sentiment_score":0.019481737166643143}],"sentiment":"neutral","sentiment_score":0.019481737166643143,"channel":1,"num_words":1,"start":1159.1849,"end":1159.505},{"sentences":[{"text":"where","start":1159.33,"end":1159.57,"sentiment":"neutral","sentiment_score":0.004428078420460224}],"sentiment":"neutral","sentiment_score":0.004428078420460224,"channel":0,"num_words":1,"start":1159.33,"end":1159.57},{"sentences":[{"text":"Let","start":1159.505,"end":1159.745,"sentiment":"neutral","sentiment_score":0.0012147855013608932}],"sentiment":"neutral","sentiment_score":0.0012147855013608932,"channel":1,"num_words":1,"start":1159.505,"end":1159.745},{"sentences":[{"text":"did","start":1159.57,"end":1159.8099,"sentiment":"neutral","sentiment_score":0.0003138892352581024}],"sentiment":"neutral","sentiment_score":0.0003138892352581024,"channel":0,"num_words":1,"start":1159.57,"end":1159.8099},{"sentences":[{"text":"me","start":1159.745,"end":1159.9049,"sentiment":"neutral","sentiment_score":0.004725112579762936}],"sentiment":"neutral","sentiment_score":0.004725112579762936,"channel":1,"num_words":1,"start":1159.745,"end":1159.9049},{"sentences":[{"text":"you","start":1159.8099,"end":1159.97,"sentiment":"neutral","sentiment_score":-0.0029827263206243515}],"sentiment":"neutral","sentiment_score":-0.0029827263206243515,"channel":0,"num_words":1,"start":1159.8099,"end":1159.97},{"sentences":[{"text":"check.","start":1159.9049,"end":1160.4049,"sentiment":"neutral","sentiment_score":0.0011166352778673172}],"sentiment":"neutral","sentiment_score":0.0011166352778673172,"channel":1,"num_words":1,"start":1159.9049,"end":1160.4049},{"sentences":[{"text":"find the contract that there's","start":1159.97,"end":1163.375,"sentiment":"neutral","sentiment_score":-0.006891999393701553}],"sentiment":"neutral","sentiment_score":-0.006891999393701553,"channel":0,"num_words":5,"start":1159.97,"end":1163.375},{"sentences":[{"text":"Where","start":1163.345,"end":1163.845,"sentiment":"neutral","sentiment_score":-0.08523935824632645}],"sentiment":"neutral","sentiment_score":-0.08523935824632645,"channel":1,"num_words":1,"start":1163.345,"end":1163.845},{"sentences":[{"text":"no name?","start":1163.375,"end":1164.115,"sentiment":"neutral","sentiment_score":-0.17878948897123337}],"sentiment":"neutral","sentiment_score":-0.17878948897123337,"channel":0,"num_words":2,"start":1163.375,"end":1164.115},{"sentences":[{"text":"is it?","start":1164.385,"end":1164.875,"sentiment":"neutral","sentiment_score":-0.11151229962706566},{"text":"Find to find out it's a document.","start":1164.875,"end":1171.03,"sentiment":"neutral","sentiment_score":-0.09687149524688721},{"text":"So","start":1171.09,"end":1171.25,"sentiment":"neutral","sentiment_score":-0.13892237842082977}],"sentiment":"neutral","sentiment_score":-0.10400474444031715,"channel":1,"num_words":10,"start":1164.385,"end":1171.25},{"sentences":[{"text":"Just duplicate.","start":1171.295,"end":1172.195,"sentiment":"neutral","sentiment_score":-0.226426899433136},{"text":"Yeah.","start":1172.255,"end":1172.755,"sentiment":"neutral","sentiment_score":-0.1208285465836525},{"text":"PDF.","start":1172.815,"end":1173.315,"sentiment":"neutral","sentiment_score":-0.19596879184246063}],"sentiment":"neutral","sentiment_score":-0.19241278432309628,"channel":0,"num_words":4,"start":1171.295,"end":1173.315},{"sentences":[{"text":"I couldn't able to see anything in the mobile website.","start":1177.01,"end":1179.75,"sentiment":"negative","sentiment_score":-0.5893506973981857}],"sentiment":"negative","sentiment_score":-0.5893506973981857,"channel":1,"num_words":10,"start":1177.01,"end":1179.75},{"sentences":[{"text":"We also updated the name included where we included your wife's name.","start":1182.11,"end":1188.29,"sentiment":"neutral","sentiment_score":-0.12012424257894357}],"sentiment":"neutral","sentiment_score":-0.12012424257894357,"channel":0,"num_words":12,"start":1182.11,"end":1188.29},{"sentences":[{"text":"Okay.","start":1189.885,"end":1190.385,"sentiment":"neutral","sentiment_score":-0.0007964428514242172},{"text":"Can you please send me in mail that one?","start":1190.445,"end":1194.3049,"sentiment":"neutral","sentiment_score":0.019118609320786264},{"text":"I couldn't able to see in the portal at the moment.","start":1195.02,"end":1197.68,"sentiment":"negative","sentiment_score":-0.3496884513985027}],"sentiment":"neutral","sentiment_score":-0.17501437734989894,"channel":1,"num_words":21,"start":1189.885,"end":1197.68},{"sentences":[{"text":"Okay.","start":1198.3251,"end":1198.725,"sentiment":"neutral","sentiment_score":-0.03802305832505226},{"text":"Hang on.","start":1198.725,"end":1199.125,"sentiment":"neutral","sentiment_score":-0.04691072925925255},{"text":"Let me just check.","start":1199.125,"end":1200.265,"sentiment":"neutral","sentiment_score":-0.030487914104014635}],"sentiment":"neutral","sentiment_score":-0.03625659617994513,"channel":0,"num_words":7,"start":1198.3251,"end":1200.265},{"sentences":[{"text":"Where where is the documents part?","start":1203.02,"end":1204.54,"sentiment":"neutral","sentiment_score":-0.04701427184045315},{"text":"Is it there?","start":1204.54,"end":1205.02,"sentiment":"neutral","sentiment_score":-0.036000492672125496},{"text":"Or","start":1205.02,"end":1205.52,"sentiment":"neutral","sentiment_score":-0.03364378213882446}],"sentiment":"neutral","sentiment_score":-0.042373089119791985,"channel":1,"num_words":10,"start":1203.02,"end":1205.52},{"sentences":[{"text":"Yeah.","start":1205.65,"end":1205.81,"sentiment":"neutral","sentiment_score":-0.010881038382649422},{"text":"There you go.","start":1205.81,"end":1206.6101,"sentiment":"neutral","sentiment_score":0.009585614005724588},{"text":"I just sent it now.","start":1206.6101,"end":1207.8301,"sentiment":"neutral","sentiment_score":0.0509608305990696}],"sentiment":"neutral","sentiment_score":0.030297772958874702,"channel":0,"num_words":9,"start":1205.65,"end":1207.8301},{"sentences":[{"text":"okay.","start":1208.86,"end":1209.36,"sentiment":"neutral","sentiment_score":0.018364092335104942},{"text":"You only put my name and where is the, like, my house address mentioned here?","start":1259.3501,"end":1264.7301,"sentiment":"neutral","sentiment_score":-0.029270551602045693}],"sentiment":"neutral","sentiment_score":-0.02629338635597378,"channel":1,"num_words":16,"start":1208.86,"end":1264.7301},{"sentences":[{"text":"We're not mentioning address here.","start":1270.675,"end":1273.415,"sentiment":"neutral","sentiment_score":-0.15308357775211334}],"sentiment":"neutral","sentiment_score":-0.15308357775211334,"channel":0,"num_words":5,"start":1270.675,"end":1273.415},{"sentences":[{"text":"Okay.","start":1275.875,"end":1276.375,"sentiment":"neutral","sentiment_score":-0.0193380918353796},{"text":"Actually, that","start":1277.1549,"end":1277.715,"sentiment":"neutral","sentiment_score":-0.00582778500393033}],"sentiment":"neutral","sentiment_score":-0.01033122061441342,"channel":1,"num_words":3,"start":1275.875,"end":1277.715},{"sentences":[{"text":"Just","start":1277.555,"end":1277.875,"sentiment":"neutral","sentiment_score":-0.014355124905705452}],"sentiment":"neutral","sentiment_score":-0.014355124905705452,"channel":0,"num_words":1,"start":1277.555,"end":1277.875},{"sentences":[{"text":"is","start":1277.715,"end":1278.0349,"sentiment":"neutral","sentiment_score":-0.00235854834318161}],"sentiment":"neutral","sentiment_score":-0.00235854834318161,"channel":1,"num_words":1,"start":1277.715,"end":1278.0349},{"sentences":[{"text":"the","start":1277.875,"end":1278.035,"sentiment":"neutral","sentiment_score":-0.0023955926299095154}],"sentiment":"neutral","sentiment_score":-0.0023955926299095154,"channel":0,"num_words":1,"start":1277.875,"end":1278.035},{"sentences":[{"text":"recorded.","start":1278.0349,"end":1278.5349,"sentiment":"neutral","sentiment_score":-0.007642902433872223}],"sentiment":"neutral","sentiment_score":-0.007642902433872223,"channel":1,"num_words":1,"start":1278.0349,"end":1278.5349},{"sentences":[{"text":"name.","start":1278.035,"end":1278.535,"sentiment":"neutral","sentiment_score":-0.01838935539126396}],"sentiment":"neutral","sentiment_score":-0.01838935539126396,"channel":0,"num_words":1,"start":1278.035,"end":1278.535},{"sentences":[{"text":"Maybe maybe, like, a document you can provide with my name, my wife's name, and my home address because utility bill refers to the actually, not the person, actually.","start":1278.6749,"end":1292.83,"sentiment":"neutral","sentiment_score":0.004829507064202736},{"text":"It's the person with the home address.","start":1292.83,"end":1295.735,"sentiment":"neutral","sentiment_score":0.02764439449778625},{"text":"So both should be there, actually.","start":1296.515,"end":1298.455,"sentiment":"neutral","sentiment_score":0.05073694822688898}],"sentiment":"neutral","sentiment_score":0.01519019418351707,"channel":1,"num_words":42,"start":1278.6749,"end":1298.455},{"sentences":[{"text":"Okay.","start":1305.185,"end":1305.505,"sentiment":"neutral","sentiment_score":-0.002635190263390541},{"text":"I see.","start":1305.505,"end":1306.165,"sentiment":"neutral","sentiment_score":-0.010091428179293871},{"text":"Hang on.","start":1307.98,"end":1308.3,"sentiment":"neutral","sentiment_score":-0.032197073101997375},{"text":"Let me just","start":1308.3,"end":1309.12,"sentiment":"neutral","sentiment_score":-0.04866046582659086}],"sentiment":"neutral","sentiment_score":-0.0291491987882182,"channel":0,"num_words":8,"start":1305.185,"end":1309.12},{"sentences":[{"text":"No.","start":1310.5299,"end":1310.7699,"sentiment":"neutral","sentiment_score":-0.16872841119766235},{"text":"It should be","start":1310.7699,"end":1311.57,"sentiment":"neutral","sentiment_score":-0.1419308086236318}],"sentiment":"neutral","sentiment_score":-0.14863020926713943,"channel":1,"num_words":4,"start":1310.5299,"end":1311.57},{"sentences":[{"text":"check","start":1311.74,"end":1312.06,"sentiment":"neutral","sentiment_score":-0.12716956436634064}],"sentiment":"neutral","sentiment_score":-0.12716956436634064,"channel":0,"num_words":1,"start":1311.74,"end":1312.06},{"sentences":[{"text":"you don't","start":1311.8899,"end":1312.45,"sentiment":"neutral","sentiment_score":-0.14430755004286766}],"sentiment":"neutral","sentiment_score":-0.14430755004286766,"channel":1,"num_words":2,"start":1311.8899,"end":1312.45},{"sentences":[{"text":"this.","start":1312.06,"end":1312.56,"sentiment":"neutral","sentiment_score":-0.13501550257205963}],"sentiment":"neutral","sentiment_score":-0.13501550257205963,"channel":0,"num_words":1,"start":1312.06,"end":1312.56},{"sentences":[{"text":"provide me, like, the welcome letter kind of things, actually, mentioning the home address,","start":1312.45,"end":1318.87,"sentiment":"neutral","sentiment_score":-0.03905699189220156}],"sentiment":"neutral","sentiment_score":-0.03905699189220156,"channel":1,"num_words":14,"start":1312.45,"end":1318.87},{"sentences":[{"text":"Yeah.","start":1318.555,"end":1319.055,"sentiment":"neutral","sentiment_score":-0.027374381199479103}],"sentiment":"neutral","sentiment_score":-0.027374381199479103,"channel":0,"num_words":1,"start":1318.555,"end":1319.055},{"sentences":[{"text":"the person's","start":1319.0099,"end":1319.75,"sentiment":"neutral","sentiment_score":-0.02427713293582201}],"sentiment":"neutral","sentiment_score":-0.02427713293582201,"channel":1,"num_words":2,"start":1319.0099,"end":1319.75},{"sentences":[{"text":"We do not","start":1319.275,"end":1319.995,"sentiment":"neutral","sentiment_score":-0.15238839387893677}],"sentiment":"neutral","sentiment_score":-0.15238839387893677,"channel":0,"num_words":3,"start":1319.275,"end":1319.995},{"sentences":[{"text":"name","start":1319.8099,"end":1320.1299,"sentiment":"neutral","sentiment_score":-0.1952221393585205}],"sentiment":"neutral","sentiment_score":-0.1952221393585205,"channel":1,"num_words":1,"start":1319.8099,"end":1320.1299},{"sentences":[{"text":"provide","start":1319.995,"end":1320.475,"sentiment":"neutral","sentiment_score":-0.1694270223379135}],"sentiment":"neutral","sentiment_score":-0.1694270223379135,"channel":0,"num_words":1,"start":1319.995,"end":1320.475},{"sentences":[{"text":"kind of","start":1320.1299,"end":1320.5299,"sentiment":"neutral","sentiment_score":-0.18122443556785583}],"sentiment":"neutral","sentiment_score":-0.18122443556785583,"channel":1,"num_words":2,"start":1320.1299,"end":1320.5299},{"sentences":[{"text":"that","start":1320.475,"end":1320.795,"sentiment":"neutral","sentiment_score":-0.19470258057117465}],"sentiment":"neutral","sentiment_score":-0.19470258057117465,"channel":0,"num_words":1,"start":1320.475,"end":1320.795},{"sentences":[{"text":"things.","start":1320.5299,"end":1321.0299,"sentiment":"neutral","sentiment_score":-0.16423796117305756}],"sentiment":"neutral","sentiment_score":-0.16423796117305756,"channel":1,"num_words":1,"start":1320.5299,"end":1321.0299},{"sentences":[{"text":"one yet.","start":1320.795,"end":1323.6951,"sentiment":"neutral","sentiment_score":-0.08945248648524284},{"text":"Because all transaction is via online only,","start":1323.915,"end":1327.135,"sentiment":"neutral","sentiment_score":-0.10087924237762179}],"sentiment":"neutral","sentiment_score":-0.09833996329042646,"channel":0,"num_words":9,"start":1320.795,"end":1327.135},{"sentences":[{"text":"No.","start":1326.745,"end":1327.245,"sentiment":"neutral","sentiment_score":-0.22953367233276367}],"sentiment":"neutral","sentiment_score":-0.22953367233276367,"channel":1,"num_words":1,"start":1326.745,"end":1327.245},{"sentences":[{"text":"and this","start":1327.835,"end":1328.715,"sentiment":"neutral","sentiment_score":-0.17933321744203568}],"sentiment":"neutral","sentiment_score":-0.17933321744203568,"channel":0,"num_words":2,"start":1327.835,"end":1328.715},{"sentences":[{"text":"No.","start":1328.505,"end":1328.585,"sentiment":"neutral","sentiment_score":-0.31893500685691833},{"text":"That's","start":1328.585,"end":1328.9049,"sentiment":"neutral","sentiment_score":-0.3208039402961731}],"sentiment":"neutral","sentiment_score":-0.3198694735765457,"channel":1,"num_words":2,"start":1328.505,"end":1328.9049},{"sentences":[{"text":"is the","start":1328.715,"end":1329.515,"sentiment":"neutral","sentiment_score":-0.30823495984077454}],"sentiment":"neutral","sentiment_score":-0.30823495984077454,"channel":0,"num_words":2,"start":1328.715,"end":1329.515},{"sentences":[{"text":"don't don't","start":1329.225,"end":1329.865,"sentiment":"neutral","sentiment_score":-0.2173054814338684}],"sentiment":"neutral","sentiment_score":-0.2173054814338684,"channel":1,"num_words":2,"start":1329.225,"end":1329.865},{"sentences":[{"text":"this","start":1329.765,"end":1330.265,"sentiment":"neutral","sentiment_score":-0.24404866993427277}],"sentiment":"neutral","sentiment_score":-0.24404866993427277,"channel":0,"num_words":1,"start":1329.765,"end":1330.265},{"sentences":[{"text":"I don't need a physical copy.","start":1330.025,"end":1331.625,"sentiment":"neutral","sentiment_score":-0.2796153078476588},{"text":"Just actually just needed this kind of attachment, but everybody will forward, actually.","start":1331.625,"end":1338.365,"sentiment":"neutral","sentiment_score":-0.09502356843306468},{"text":"Otherwise, I can download it from the, like, website, but nothing mainly, my format","start":1338.4249,"end":1344.7999,"sentiment":"neutral","sentiment_score":-0.09025549223380429}],"sentiment":"neutral","sentiment_score":-0.12656288266633497,"channel":1,"num_words":33,"start":1330.025,"end":1344.7999},{"sentences":[{"text":"Mhmm.","start":1344.495,"end":1344.995,"sentiment":"neutral","sentiment_score":-0.12431275844573976}],"sentiment":"neutral","sentiment_score":-0.12431275844573976,"channel":0,"num_words":1,"start":1344.495,"end":1344.995},{"sentences":[{"text":"is required.","start":1344.7999,"end":1345.5399,"sentiment":"neutral","sentiment_score":-0.15625156462192535},{"text":"My name is required.","start":1345.6,"end":1346.5599,"sentiment":"neutral","sentiment_score":-0.09199680015444756},{"text":"But otherwise, this is not to whom we are, like, putting, actually.","start":1346.5599,"end":1352.58,"sentiment":"neutral","sentiment_score":-0.26905057951807976},{"text":"Mine,","start":1356.325,"end":1356.645,"sentiment":"neutral","sentiment_score":-0.16777461767196655}],"sentiment":"neutral","sentiment_score":-0.21457220535529287,"channel":1,"num_words":19,"start":1344.7999,"end":1356.645},{"sentences":[{"text":"Begin","start":1356.335,"end":1356.655,"sentiment":"neutral","sentiment_score":-0.18035665154457092}],"sentiment":"neutral","sentiment_score":-0.18035665154457092,"channel":0,"num_words":1,"start":1356.335,"end":1356.655},{"sentences":[{"text":"if","start":1356.645,"end":1356.8049,"sentiment":"neutral","sentiment_score":-0.2141668200492859}],"sentiment":"neutral","sentiment_score":-0.2141668200492859,"channel":1,"num_words":1,"start":1356.645,"end":1356.8049},{"sentences":[{"text":"to","start":1356.655,"end":1356.815,"sentiment":"neutral","sentiment_score":-0.24172070622444153}],"sentiment":"neutral","sentiment_score":-0.24172070622444153,"channel":0,"num_words":1,"start":1356.655,"end":1356.815},{"sentences":[{"text":"we","start":1356.8049,"end":1356.965,"sentiment":"neutral","sentiment_score":-0.21036192774772644}],"sentiment":"neutral","sentiment_score":-0.21036192774772644,"channel":1,"num_words":1,"start":1356.8049,"end":1356.965},{"sentences":[{"text":"provide","start":1356.815,"end":1357.135,"sentiment":"neutral","sentiment_score":-0.13831916451454165}],"sentiment":"neutral","sentiment_score":-0.13831916451454165,"channel":0,"num_words":1,"start":1356.815,"end":1357.135},{"sentences":[{"text":"are","start":1356.965,"end":1357.465,"sentiment":"neutral","sentiment_score":-0.1792510449886322}],"sentiment":"neutral","sentiment_score":-0.1792510449886322,"channel":1,"num_words":1,"start":1356.965,"end":1357.465},{"sentences":[{"text":"that","start":1357.135,"end":1357.62,"sentiment":"neutral","sentiment_score":-0.24344275891780853}],"sentiment":"neutral","sentiment_score":-0.24344275891780853,"channel":0,"num_words":1,"start":1357.135,"end":1357.62},{"sentences":[{"text":"no.","start":1358.005,"end":1358.325,"sentiment":"neutral","sentiment_score":-0.24495279788970947},{"text":"Actually, the name the same the my name will be having other person also.","start":1358.325,"end":1362.4249,"sentiment":"neutral","sentiment_score":-0.06876158474811486},{"text":"Two persons having the same address, but we need to confirm the form address also.","start":1362.565,"end":1367.045,"sentiment":"neutral","sentiment_score":-0.013853476196527482},{"text":"Right?","start":1367.045,"end":1367.545,"sentiment":"neutral","sentiment_score":-0.0198555588722229},{"text":"Because I need to give us a reference.","start":1369.63,"end":1371.39,"sentiment":"neutral","sentiment_score":-0.07303857896476984}],"sentiment":"neutral","sentiment_score":-0.05178413635645157,"channel":1,"num_words":39,"start":1358.005,"end":1371.39},{"sentences":[{"text":"Like,","start":1371.39,"end":1371.89,"sentiment":"neutral","sentiment_score":-0.02782490476965904}],"sentiment":"neutral","sentiment_score":-0.02782490476965904,"channel":1,"num_words":1,"start":1371.39,"end":1371.89},{"sentences":[{"text":"one.","start":1371.62,"end":1372.12,"sentiment":"neutral","sentiment_score":-0.00994499772787094}],"sentiment":"neutral","sentiment_score":-0.00994499772787094,"channel":0,"num_words":1,"start":1371.62,"end":1372.12},{"sentences":[{"text":"they are asking the proof of resident kind of utility bill, and that you should be required.","start":1372.11,"end":1378.99,"sentiment":"neutral","sentiment_score":-0.03820482751025873},{"text":"And while we're I don't I couldn't be able to find anything in the portal.","start":1378.99,"end":1382.13,"sentiment":"negative","sentiment_score":-0.3503308321038882},{"text":"And it's the first","start":1383.0951,"end":1383.735,"sentiment":"neutral","sentiment_score":-0.08302562683820724}],"sentiment":"neutral","sentiment_score":-0.1732374182384875,"channel":1,"num_words":36,"start":1372.11,"end":1383.735},{"sentences":[{"text":"Yeah.","start":1383.6549,"end":1384.1549,"sentiment":"neutral","sentiment_score":-0.07144702970981598}],"sentiment":"neutral","sentiment_score":-0.07144702970981598,"channel":0,"num_words":1,"start":1383.6549,"end":1384.1549},{"sentences":[{"text":"time.","start":1383.735,"end":1383.975,"sentiment":"neutral","sentiment_score":-0.10454997420310974},{"text":"I was using the many Wi Fi before I can easily access my data.","start":1383.975,"end":1389.1951,"sentiment":"neutral","sentiment_score":-0.12145123045359339},{"text":"But this is I'm finding this difficulty.","start":1389.735,"end":1391.5951,"sentiment":"negative","sentiment_score":-0.3898646703788212}],"sentiment":"neutral","sentiment_score":-0.20608726787296208,"channel":1,"num_words":22,"start":1383.735,"end":1391.5951},{"sentences":[{"text":"Yeah.","start":1392.83,"end":1393.23,"sentiment":"neutral","sentiment_score":-0.1460387408733368},{"text":"Because we do not provide that letter, actually.","start":1393.23,"end":1396.21,"sentiment":"neutral","sentiment_score":-0.28607682324945927},{"text":"Is your utility bills don't work?","start":1398.19,"end":1400.37,"sentiment":"neutral","sentiment_score":-0.20097232858339945},{"text":"Because is your utility bill how about your utility bills?","start":1401.87,"end":1406.465,"sentiment":"neutral","sentiment_score":-0.13012163788080217}],"sentiment":"neutral","sentiment_score":-0.19766814708709718,"channel":0,"num_words":25,"start":1392.83,"end":1406.465},{"sentences":[{"text":"Sorry?","start":1406.43,"end":1406.93,"sentiment":"neutral","sentiment_score":-0.1387348175048828}],"sentiment":"neutral","sentiment_score":-0.1387348175048828,"channel":1,"num_words":1,"start":1406.43,"end":1406.93},{"sentences":[{"text":"Because","start":1406.9249,"end":1407.245,"sentiment":"neutral","sentiment_score":-0.1317453533411026}],"sentiment":"neutral","sentiment_score":-0.1317453533411026,"channel":0,"num_words":1,"start":1406.9249,"end":1407.245},{"sentences":[{"text":"No.","start":1407.15,"end":1407.47,"sentiment":"neutral","sentiment_score":-0.1842573434114456}],"sentiment":"neutral","sentiment_score":-0.1842573434114456,"channel":1,"num_words":1,"start":1407.15,"end":1407.47},{"sentences":[{"text":"that one","start":1407.245,"end":1407.645,"sentiment":"neutral","sentiment_score":-0.1273195445537567}],"sentiment":"neutral","sentiment_score":-0.1273195445537567,"channel":0,"num_words":2,"start":1407.245,"end":1407.645},{"sentences":[{"text":"This is","start":1407.47,"end":1407.71,"sentiment":"neutral","sentiment_score":-0.14195788651704788}],"sentiment":"neutral","sentiment_score":-0.14195788651704788,"channel":1,"num_words":2,"start":1407.47,"end":1407.71},{"sentences":[{"text":"has","start":1407.645,"end":1407.885,"sentiment":"neutral","sentiment_score":-0.11783340573310852}],"sentiment":"neutral","sentiment_score":-0.11783340573310852,"channel":0,"num_words":1,"start":1407.645,"end":1407.885},{"sentences":[{"text":"the","start":1407.71,"end":1407.95,"sentiment":"neutral","sentiment_score":-0.11078449338674544}],"sentiment":"neutral","sentiment_score":-0.11078449338674544,"channel":1,"num_words":1,"start":1407.71,"end":1407.95},{"sentences":[{"text":"an","start":1407.885,"end":1408.0449,"sentiment":"neutral","sentiment_score":-0.08473225682973862}],"sentiment":"neutral","sentiment_score":-0.08473225682973862,"channel":0,"num_words":1,"start":1407.885,"end":1408.0449},{"sentences":[{"text":"one of","start":1407.95,"end":1408.1901,"sentiment":"neutral","sentiment_score":-0.1283169649541378}],"sentiment":"neutral","sentiment_score":-0.1283169649541378,"channel":1,"num_words":2,"start":1407.95,"end":1408.1901},{"sentences":[{"text":"add","start":1408.0449,"end":1408.5249,"sentiment":"neutral","sentiment_score":-0.09971097856760024}],"sentiment":"neutral","sentiment_score":-0.09971097856760024,"channel":0,"num_words":1,"start":1408.0449,"end":1408.5249},{"sentences":[{"text":"the utility thing.","start":1408.1901,"end":1409.25,"sentiment":"neutral","sentiment_score":-0.12125347057978313}],"sentiment":"neutral","sentiment_score":-0.12125347057978313,"channel":1,"num_words":3,"start":1408.1901,"end":1409.25},{"sentences":[{"text":"address.","start":1408.845,"end":1409.345,"sentiment":"neutral","sentiment_score":-0.07387271523475647},{"text":"Mhmm.","start":1409.965,"end":1410.465,"sentiment":"neutral","sentiment_score":-0.05940283089876175}],"sentiment":"neutral","sentiment_score":-0.06663777306675911,"channel":0,"num_words":2,"start":1408.845,"end":1410.465},{"sentences":[{"text":"This is the one of the utility thing.","start":1411.31,"end":1412.83,"sentiment":"neutral","sentiment_score":-0.059445212595164776},{"text":"Right?","start":1412.83,"end":1413.33,"sentiment":"neutral","sentiment_score":-0.03349009156227112},{"text":"And Wi Fi.","start":1413.39,"end":1414.21,"sentiment":"neutral","sentiment_score":-0.03465000415841738}],"sentiment":"neutral","sentiment_score":-0.05108348373323679,"channel":1,"num_words":12,"start":1411.31,"end":1414.21},{"sentences":[{"text":"Yeah.","start":1416.125,"end":1416.625,"sentiment":"neutral","sentiment_score":-0.06174749881029129},{"text":"But we do not provide that one.","start":1417.0399,"end":1419.52,"sentiment":"neutral","sentiment_score":-0.17009388229676656},{"text":"But I can ask her back and see if she can make one.","start":1419.52,"end":1422.5,"sentiment":"neutral","sentiment_score":-0.08618201372715142},{"text":"Then I'll get back to you.","start":1423.0399,"end":1424.74,"sentiment":"neutral","sentiment_score":-0.019683013980587322}],"sentiment":"neutral","sentiment_score":-0.09225440508237591,"channel":0,"num_words":27,"start":1416.125,"end":1424.74},{"sentences":[{"text":"Where is where I did the","start":1427.9601,"end":1429.16,"sentiment":"neutral","sentiment_score":-0.05148682246605555}],"sentiment":"neutral","sentiment_score":-0.05148682246605555,"channel":1,"num_words":6,"start":1427.9601,"end":1429.16},{"sentences":[{"text":"No.","start":1429.0399,"end":1429.5399,"sentiment":"neutral","sentiment_score":-0.21101725101470947}],"sentiment":"neutral","sentiment_score":-0.21101725101470947,"channel":0,"num_words":1,"start":1429.0399,"end":1429.5399},{"sentences":[{"text":"payment also.","start":1429.16,"end":1429.9601,"sentiment":"neutral","sentiment_score":-0.16202803701162338},{"text":"Right?","start":1429.9601,"end":1430.12,"sentiment":"neutral","sentiment_score":-0.1098376363515854},{"text":"Where I can find that one?","start":1430.12,"end":1431.3201,"sentiment":"neutral","sentiment_score":-0.09312611942489941},{"text":"Now you don't have any document actually in the portal?","start":1431.3201,"end":1434.06,"sentiment":"neutral","sentiment_score":-0.3269749581813812},{"text":"I'm surprised actually.","start":1434.52,"end":1435.64,"sentiment":"neutral","sentiment_score":-0.26308449109395343}],"sentiment":"neutral","sentiment_score":-0.2296206128190864,"channel":1,"num_words":22,"start":1429.16,"end":1435.64},{"sentences":[{"text":"Nothing","start":1435.64,"end":1436.04,"sentiment":"neutral","sentiment_score":-0.1676228791475296}],"sentiment":"neutral","sentiment_score":-0.1676228791475296,"channel":1,"num_words":1,"start":1435.64,"end":1436.04},{"sentences":[{"text":"Payment?","start":1435.725,"end":1436.225,"sentiment":"neutral","sentiment_score":-0.2176186442375183}],"sentiment":"neutral","sentiment_score":-0.2176186442375183,"channel":0,"num_words":1,"start":1435.725,"end":1436.225},{"sentences":[{"text":"is not no document is there like no.","start":1436.04,"end":1438.52,"sentiment":"negative","sentiment_score":-0.3388500139117241},{"text":"That's","start":1438.52,"end":1438.76,"sentiment":"neutral","sentiment_score":-0.22552339732646945}],"sentiment":"neutral","sentiment_score":-0.32625816762447357,"channel":1,"num_words":9,"start":1436.04,"end":1438.76},{"sentences":[{"text":"Is","start":1438.685,"end":1439.005,"sentiment":"neutral","sentiment_score":-0.18999400734901428}],"sentiment":"neutral","sentiment_score":-0.18999400734901428,"channel":0,"num_words":1,"start":1438.685,"end":1439.005},{"sentences":[{"text":"not","start":1438.76,"end":1439.0801,"sentiment":"neutral","sentiment_score":-0.1895114630460739}],"sentiment":"neutral","sentiment_score":-0.1895114630460739,"channel":1,"num_words":1,"start":1438.76,"end":1439.0801},{"sentences":[{"text":"is","start":1439.005,"end":1439.245,"sentiment":"neutral","sentiment_score":-0.2228341847658157}],"sentiment":"neutral","sentiment_score":-0.2228341847658157,"channel":0,"num_words":1,"start":1439.005,"end":1439.245},{"sentences":[{"text":"a email","start":1439.0801,"end":1439.56,"sentiment":"neutral","sentiment_score":-0.23024164140224457}],"sentiment":"neutral","sentiment_score":-0.23024164140224457,"channel":1,"num_words":2,"start":1439.0801,"end":1439.56},{"sentences":[{"text":"it a","start":1439.245,"end":1439.5651,"sentiment":"neutral","sentiment_score":-0.2427070438861847}],"sentiment":"neutral","sentiment_score":-0.2427070438861847,"channel":0,"num_words":2,"start":1439.245,"end":1439.5651},{"sentences":[{"text":"actually.","start":1439.56,"end":1440.06,"sentiment":"neutral","sentiment_score":-0.18785430490970612}],"sentiment":"neutral","sentiment_score":-0.18785430490970612,"channel":1,"num_words":1,"start":1439.56,"end":1440.06},{"sentences":[{"text":"receipt?","start":1439.5651,"end":1440.0651,"sentiment":"neutral","sentiment_score":-0.14939174056053162}],"sentiment":"neutral","sentiment_score":-0.14939174056053162,"channel":0,"num_words":1,"start":1439.5651,"end":1440.0651},{"sentences":[{"text":"Yeah.","start":1441.4249,"end":1441.9249,"sentiment":"neutral","sentiment_score":-0.07539534568786621},{"text":"Like, not to me.","start":1442.5449,"end":1443.9049,"sentiment":"neutral","sentiment_score":-0.09783823601901531},{"text":"Like, where I can my name and address should be there.","start":1443.9049,"end":1446.865,"sentiment":"neutral","sentiment_score":-0.07197059657086026},{"text":"Right?","start":1446.865,"end":1447.365,"sentiment":"neutral","sentiment_score":-0.05234570428729057},{"text":"I'm just then what","start":1449.025,"end":1450.625,"sentiment":"neutral","sentiment_score":-0.038296060636639595}],"sentiment":"neutral","sentiment_score":-0.06971213327986854,"channel":1,"num_words":21,"start":1441.4249,"end":1450.625},{"sentences":[{"text":"Yeah.","start":1450.5,"end":1451.0,"sentiment":"neutral","sentiment_score":-0.04136720299720764}],"sentiment":"neutral","sentiment_score":-0.04136720299720764,"channel":0,"num_words":1,"start":1450.5,"end":1451.0},{"sentences":[{"text":"is the purpose","start":1450.625,"end":1451.265,"sentiment":"neutral","sentiment_score":-0.041459749142328896}],"sentiment":"neutral","sentiment_score":-0.041459749142328896,"channel":1,"num_words":3,"start":1450.625,"end":1451.265},{"sentences":[{"text":"I think","start":1451.0599,"end":1451.5399,"sentiment":"neutral","sentiment_score":-0.05416039749979973}],"sentiment":"neutral","sentiment_score":-0.05416039749979973,"channel":0,"num_words":2,"start":1451.0599,"end":1451.5399},{"sentences":[{"text":"of hiring","start":1451.265,"end":1451.6649,"sentiment":"neutral","sentiment_score":-0.05003823712468147}],"sentiment":"neutral","sentiment_score":-0.05003823712468147,"channel":1,"num_words":2,"start":1451.265,"end":1451.6649},{"sentences":[{"text":"you can","start":1451.5399,"end":1451.94,"sentiment":"neutral","sentiment_score":-0.06175210699439049}],"sentiment":"neutral","sentiment_score":-0.06175210699439049,"channel":0,"num_words":2,"start":1451.5399,"end":1451.94},{"sentences":[{"text":"the utility","start":1451.6649,"end":1452.3049,"sentiment":"neutral","sentiment_score":-0.04975937493145466}],"sentiment":"neutral","sentiment_score":-0.04975937493145466,"channel":1,"num_words":2,"start":1451.6649,"end":1452.3049},{"sentences":[{"text":"see that","start":1451.94,"end":1452.58,"sentiment":"neutral","sentiment_score":-0.07510830089449883}],"sentiment":"neutral","sentiment_score":-0.07510830089449883,"channel":0,"num_words":2,"start":1451.94,"end":1452.58},{"sentences":[{"text":"bill?","start":1452.3049,"end":1452.8049,"sentiment":"neutral","sentiment_score":-0.07483451068401337}],"sentiment":"neutral","sentiment_score":-0.07483451068401337,"channel":1,"num_words":1,"start":1452.3049,"end":1452.8049},{"sentences":[{"text":"on your customer portal.","start":1452.58,"end":1454.36,"sentiment":"neutral","sentiment_score":-0.06768757663667202}],"sentiment":"neutral","sentiment_score":-0.06768757663667202,"channel":0,"num_words":4,"start":1452.58,"end":1454.36},{"sentences":[{"text":"No.","start":1455.86,"end":1456.1,"sentiment":"neutral","sentiment_score":-0.2598165273666382},{"text":"My orders are there.","start":1456.1,"end":1457.22,"sentiment":"neutral","sentiment_score":-0.22185388579964638},{"text":"Let me check my my orders.","start":1457.22,"end":1458.8201,"sentiment":"neutral","sentiment_score":-0.12616544216871262},{"text":"I think this number no.","start":1458.8201,"end":1460.5,"sentiment":"neutral","sentiment_score":-0.1353299453854561},{"text":"This is","start":1460.5,"end":1460.8201,"sentiment":"neutral","sentiment_score":-0.09000253677368164}],"sentiment":"neutral","sentiment_score":-0.1533821957806746,"channel":1,"num_words":18,"start":1455.86,"end":1460.8201},{"sentences":[{"text":"Have you checked already your customer portal?","start":1463.095,"end":1465.435,"sentiment":"neutral","sentiment_score":-0.09762243287903923}],"sentiment":"neutral","sentiment_score":-0.09762243287903923,"channel":0,"num_words":7,"start":1463.095,"end":1465.435},{"sentences":[{"text":"No.","start":1465.215,"end":1465.715,"sentiment":"neutral","sentiment_score":-0.27441227436065674},{"text":"No.","start":1467.0549,"end":1467.215,"sentiment":"neutral","sentiment_score":-0.3084452748298645},{"text":"I'm I'm in portal right now.","start":1467.215,"end":1468.975,"sentiment":"neutral","sentiment_score":-0.2608555356661479},{"text":"Like, I don't know if I need orders, actually.","start":1468.975,"end":1472.515,"sentiment":"negative","sentiment_score":-0.342422667476866},{"text":"Nothing nothing is visible there, actually.","start":1472.815,"end":1474.995,"sentiment":"negative","sentiment_score":-0.4502441386381785}],"sentiment":"negative","sentiment_score":-0.3448373740134032,"channel":1,"num_words":23,"start":1465.215,"end":1474.995},{"sentences":[{"text":"Yeah.","start":1476.5801,"end":1477.0801,"sentiment":"neutral","sentiment_score":-0.08245087414979935},{"text":"Only the","start":1477.7001,"end":1478.5,"sentiment":"neutral","sentiment_score":-0.17786099761724472}],"sentiment":"neutral","sentiment_score":-0.14605762312809625,"channel":0,"num_words":3,"start":1476.5801,"end":1478.5},{"sentences":[{"text":"Not","start":1478.4989,"end":1478.7389,"sentiment":"negative","sentiment_score":-0.4235665202140808}],"sentiment":"negative","sentiment_score":-0.4235665202140808,"channel":1,"num_words":1,"start":1478.4989,"end":1478.7389},{"sentences":[{"text":"account","start":1478.5,"end":1479.0,"sentiment":"negative","sentiment_score":-0.47270137071609497}],"sentiment":"negative","sentiment_score":-0.47270137071609497,"channel":0,"num_words":1,"start":1478.5,"end":1479.0},{"sentences":[{"text":"okay much","start":1478.7389,"end":1479.2189,"sentiment":"neutral","sentiment_score":-0.28866006433963776}],"sentiment":"neutral","sentiment_score":-0.28866006433963776,"channel":1,"num_words":2,"start":1478.7389,"end":1479.2189},{"sentences":[{"text":"you","start":1479.14,"end":1479.3,"sentiment":"negative","sentiment_score":-0.4556403160095215}],"sentiment":"negative","sentiment_score":-0.4556403160095215,"channel":0,"num_words":1,"start":1479.14,"end":1479.3},{"sentences":[{"text":"better.","start":1479.2189,"end":1479.7189,"sentiment":"negative","sentiment_score":-0.3482198715209961}],"sentiment":"negative","sentiment_score":-0.3482198715209961,"channel":1,"num_words":1,"start":1479.2189,"end":1479.7189},{"sentences":[{"text":"sent.","start":1479.3,"end":1479.8,"sentiment":"neutral","sentiment_score":-0.07653176039457321}],"sentiment":"neutral","sentiment_score":-0.07653176039457321,"channel":0,"num_words":1,"start":1479.3,"end":1479.8},{"sentences":[{"text":"Like, Warren, this is actually, how can we, like,","start":1479.8589,"end":1483.9589,"sentiment":"neutral","sentiment_score":0.07460981979966164}],"sentiment":"neutral","sentiment_score":0.07460981979966164,"channel":1,"num_words":9,"start":1479.8589,"end":1483.9589}]},"summary":{"result":"success","short":"The customer is hesitant to use the general contract and needs a signed contract and order confirmation. The agent explains that a letter is required and a signed contract is necessary, but the customer is hesitant. The agent sends a welcome letter and explains that a password and login information is needed. The customer is also confused about a reference letter for their utility bill and the agent suggests checking the customer portal for information."},"intents":{"segments":[{"text":"I did send you a message just now. Mhmm. Text message?","start_word":11,"end_word":21,"intents":[{"intent":"Sending a message","confidence_score":0.002575851}]},{"text":"Actually, I need a letter kind of thing. Welcome back letter kind of thing.","start_word":33,"end_word":46,"intents":[{"intent":"Requesting a letter","confidence_score":0.05145927}]},{"text":"Kind of which we can use as a reference options. I'm sorry.","start_word":55,"end_word":66,"intents":[{"intent":"Providing a reference option","confidence_score":0.0060458435}]},{"text":"Use 4. Which can we can use as a verification. Like, I need to give us the utility bill for the proof of our residence. Okay.","start_word":67,"end_word":92,"intents":[{"intent":"Verifying information","confidence_score":0.37202734}]},{"text":"Did you receive the new message? No?","start_word":169,"end_word":175,"intents":[{"intent":"Confirming receiving a new message","confidence_score":0.00011757651}]},{"text":"Because I need, like, usually the people will send me the, like, a welcome letter, like, in a utility bill, which is having that and the data, which Okay.","start_word":254,"end_word":282,"intents":[{"intent":"Confirming delivery of welcome letter","confidence_score":0.00022600168}]},{"text":"Hang on. Is it an email or a letter, like, a physical letter? Hard copy?","start_word":300,"end_word":314,"intents":[{"intent":"Checking email","confidence_score":0.011626223}]},{"text":"You can attach the letter to the mail ID. I can take that one. Email as well? Email is okay.","start_word":320,"end_word":339,"intents":[{"intent":"Request letter","confidence_score":0.088891566}]},{"text":"Can I add my wife's name also into the account? Yeah.","start_word":348,"end_word":358,"intents":[{"intent":"Add wife's name","confidence_score":0.64699316}]},{"text":"Let me just make create the email that you're requesting. Yeah. Hello, John?","start_word":380,"end_word":392,"intents":[{"intent":"Create email","confidence_score":0.8412121}]},{"text":"The PDF Like actually, a like, in your letter pad, any kind of usually, if you're from getting the portal, there is some some agreement contract is there. Right? Yeah.","start_word":477,"end_word":506,"intents":[{"intent":"Clarify contract","confidence_score":0.00015854478}]},{"text":"But I think you just sign up via our website. Is that correct?","start_word":507,"end_word":519,"intents":[{"intent":"Sign up via website","confidence_score":0.35385707}]},{"text":"Then how can we put the you said the proof, actually?","start_word":646,"end_word":656,"intents":[{"intent":"Add proof","confidence_score":0.0042126663}]},{"text":"Because you're we're getting your signature if you click or tick the box from the ordering order processing, there's no signature there asking you a signature. Is that once you, No. yeah, once you agreed to the terms and condition, that's our proof already.","start_word":896,"end_word":939,"intents":[{"intent":"Request confirmation","confidence_score":0.0009388057}]},{"text":"We can provide you the we can edit the contract. Actually, enter and code your name there, then just sign it. Once you we'll send it to you, then just sign it personally. We can do that if ever.","start_word":990,"end_word":1028,"intents":[{"intent":"Edit contract","confidence_score":0.41259387}]},{"text":"And how can I change the my login is on some numbers are there? Right? Sorry?","start_word":1042,"end_word":1057,"intents":[{"intent":"Login","confidence_score":0.011225567},{"intent":"Change login","confidence_score":0.60773486}]},{"text":"I got the password and login. That's not an issue. password.","start_word":1172,"end_word":1182,"intents":[{"intent":"Get assistance with password","confidence_score":0.0000020126167}]},{"text":"Where I can find the call? Right? Text me?","start_word":1206,"end_word":1214,"intents":[{"intent":"Find call","confidence_score":0.2419278}]},{"text":"Her name is Dina Raju. I mentioned in the mail. Hello?","start_word":1301,"end_word":1311,"intents":[{"intent":"Provide name","confidence_score":0.26174018}]},{"text":"We added another contract with your name on it. Can you check? Is that is that correct?","start_word":1313,"end_word":1329,"intents":[{"intent":"Verify contract","confidence_score":0.013061906}]},{"text":"We added another contract with your name on it. Can you check? Is that is that correct? Is that where you're referring to? In the website is available? On our portal. Yeah. And Okay. where Let did me you check. find the contract that there's Where no name? is it? Find to find out it's a document. So Just duplicate.","start_word":1313,"end_word":1372,"intents":[{"intent":"Add document","confidence_score":0.000028515713}]},{"text":"I couldn't able to see anything in the mobile website. We also updated the name included where we included your wife's name. Okay.","start_word":1375,"end_word":1397,"intents":[{"intent":"Print document","confidence_score":0.014568243}]},{"text":"Can you please send me in mail that one?","start_word":1398,"end_word":1406,"intents":[{"intent":"Send document","confidence_score":0.69856584}]},{"text":"You only put my name and where is the, like, my house address mentioned here?","start_word":1445,"end_word":1459,"intents":[{"intent":"Provide home address","confidence_score":0.38993287}]},{"text":"That's is the don't don't this I don't need a physical copy. Just actually just needed this kind of attachment, but everybody will forward, actually. Otherwise, I can download it from the, like, website, but nothing mainly, my format Mhmm. is required. My name is required.","start_word":1570,"end_word":1615,"intents":[{"intent":"Confirm attachment","confidence_score":0.015523294}]},{"text":"Two persons having the same address, but we need to confirm the form address also. Right?","start_word":1651,"end_word":1666,"intents":[{"intent":"Confirm form","confidence_score":0.13620491}]},{"text":"Because I need to give us a reference. Like, one.","start_word":1667,"end_word":1676,"intents":[{"intent":"Provide reference","confidence_score":0.060948446}]},{"text":"they are asking the proof of resident kind of utility bill, and that you should be required.","start_word":1677,"end_word":1693,"intents":[{"intent":"Request utility bill","confidence_score":0.24807768},{"intent":"Find utility bill","confidence_score":0.3556494}]},{"text":"Now you don't have any document actually in the portal?","start_word":1834,"end_word":1843,"intents":[{"intent":"Find documents","confidence_score":0.012065687}]},{"text":"No.","start_word":1932,"end_word":1932,"intents":[{"intent":"Check portal information","confidence_score":0.00023301537},{"intent":"Check customer portal","confidence_score":0.03170496}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.002890592440962791},{"text":"Sorry we got disconnected.","start_word":3,"end_word":6,"sentiment":"negative","sentiment_score":-0.42883673310279846},{"text":"Yeah. No worries. Yeah. I did send you a message just now. Mhmm. Text message? Yeah. A text message. Is that what you're asking? No. No. Actually, I need a letter kind of thing. Welcome back letter kind of thing. Usually provided. Right? Into the mail ID. Yes. Kind of which we can use as a reference options. I'm sorry. Use 4. Which can we can use as a verification. Like, I need to give us the utility bill for the proof of our residence. Okay. So I'm using And the so should have your address as well? yeah. Yes. Exactly. My name, my address. Okay. I can see here that you changed your name. Is it Phil Basil Johnny? You said basically Johnny only, but I just added my complete name right now. Basically, because you are too early, Johnny. Because I just recently went to the Access Canberra, and they requested my my complete name in the documents. Okay. Yeah. Did you receive the new message? No? Yeah. Just now. No. Nothing. How about email? Mail ID. Yes. I received, actually. You're welcome to the portal. Yeah. Do you have any letter kind of things, actually? No.","start_word":7,"end_word":205,"sentiment":"neutral","sentiment_score":-0.0018497363198548555},{"text":"I don't want get a mail, actually.","start_word":206,"end_word":212,"sentiment":"negative","sentiment_score":-0.34848302602767944},{"text":"I need, like, the kind of lectures which is having this kind of Is this the name that you changed? Is this correct? This is this is correct only. But do you have any lecture welcome lecture kind of things? Yeah. Because I need, like, usually the people will send me the, like, a welcome letter, like, in a utility bill, which is having that and the data, which Okay. I can Hang use on. Let that. me just put you on hold. Yeah. I'll just check. Hang on. Is it an email or a letter, like, a physical letter? Hard copy? Not not physical letter. You can attach the letter to the mail ID. I can take that one. Email as well? Email is okay. Yeah. I need to ask one Mhmm. more thing. Can I add my wife's name also into the account? Yeah. We can add it. You can add. Right? Can you please Yeah. add that one? Mhmm. Okay. Yeah. Sure. Hang on. Let me just make create the email that you're requesting. Yeah. Hello, John? Yeah. Hi. Yeah. I just emailed you. Is that why you're asking? Oh, no. Actually I'm not asking the mail, actually. I'm I'm I need to get a, like, a a kind of a letter in which is a a kind of a PDF format, which is having your Ethel details and my name. And and I just I need it attached and send me that one. Usually, people will do. Right? That kind of kind of letters. So you wanted a PDF? Yes. The PDF Like actually, a like, in your letter pad, any kind of usually, if you're from getting the portal, there is some some agreement contract is there. Right? Yeah. But I think you just sign up via our website. Is that correct? But if you tell me, like, right now, I just got the energy local urban utility for the gas and this thing. And they they send me the welcome letter, like, I can use as a proof. But Yeah. Because, actually, we're not doing a a letter like that. The our only proof of activation is via website and email, the one that There's nothing. Where was in the contract? I I can see that because I am just logging to the contract, confirm. actually. There is no We can send you the contract. contract is there, but the no.","start_word":213,"end_word":619,"sentiment":"neutral","sentiment_score":-0.027307108593807177},{"text":"My name is not mentioned there, actually.","start_word":620,"end_word":626,"sentiment":"negative","sentiment_score":-0.3768116235733032},{"text":"Yeah. Because your it's only esignature.","start_word":627,"end_word":632,"sentiment":"neutral","sentiment_score":-0.28647133708000183},{"text":"No.","start_word":633,"end_word":633,"sentiment":"negative","sentiment_score":-0.336462140083313},{"text":"No. I just The need one my the name name and address. Then how can we put the you said the proof, actually? because once you I tick the I box need a I need via a proper ordering evidence, actually. I need a proper things from the because usually, everyone provide, actually. Everyone will Mhmm. provide. We can provide you the contract, then just On sign that, you can it on your see end. that, but there is no name of my name or either the my home address. Nothing is there, actually. Yeah. Because we use that as a general one. No. Please don't use the general one because we need something as a proof. Right? Mhmm. Because I Because need to give the you proof some that's it. Like what is it? As my proof of things, utility bill, I need to give that to someone. How can I, like, give a general things, actually? because our only proof is your order. Once we receive an order from our website, that's the proof that you purchased a plan and you want us to activate No. the service. Not the Yeah. thing, actually. That's Mhmm.","start_word":634,"end_word":830,"sentiment":"neutral","sentiment_score":-0.06639944523724202},{"text":"why it is not that much more a professional way to deal.","start_word":831,"end_word":842,"sentiment":"negative","sentiment_score":-0.531442403793335},{"text":"Right?","start_word":843,"end_word":843,"sentiment":"neutral","sentiment_score":-0.287874698638916},{"text":"That's not the ideal way to things.","start_word":844,"end_word":850,"sentiment":"negative","sentiment_score":-0.5815930366516113},{"text":"Everybody will provide. Right? Yeah. You can download the contract. Yeah. That's the contract only from No. Contract the portal. I downloaded, but there is no my name is not there. My home address is not there. How can I use that proof, actually? Yeah. Because you're we're getting your signature if you click or tick the box from the ordering order processing, there's no signature there asking you a signature. Is that once you, No. yeah, once you agreed to the terms and condition, that's our proof already.","start_word":851,"end_word":939,"sentiment":"neutral","sentiment_score":-0.0998082309961319},{"text":"No. So I'm not no getting new soonest, actually. I'm I'm seriously not getting actually what it is. So why it has become very complicated, the thing?","start_word":940,"end_word":966,"sentiment":"negative","sentiment_score":-0.6353251338005066},{"text":"Yeah. Yeah. May I ask why you're asking for the contract? No. I need to give us a Sure. utility bill there, actually. We can provide you the we can edit the contract. Actually, enter and code your name there, then just sign it. Once you we'll send it to you, then just sign it personally. We can do that if ever. Well, just me one moment. We can edit your name to the contract. And how can I change the my login is on some numbers are there? Right? Sorry? Can I use my email ID as a login? Your to the customer portal? Yeah. So remembering this load. The message I just send you just now, that is your credentials to No.","start_word":967,"end_word":1090,"sentiment":"neutral","sentiment_score":0.05719624372619775},{"text":"Credential, the portal.","start_word":1091,"end_word":1093,"sentiment":"negative","sentiment_score":-0.3349331319332123},{"text":"is there let me I'm just getting my contact is not there actually in the things. Documents, I'm checking. Let me send it again. Hang on. These my, like So there is no data is available, actually. Did you receive my SMS message just now?","start_word":1094,"end_word":1138,"sentiment":"neutral","sentiment_score":-0.18839102983474731},{"text":"I'm not getting your messages, actually.","start_word":1139,"end_word":1144,"sentiment":"negative","sentiment_score":-0.35548076033592224},{"text":"How about email? Email I got. Yeah. The welcome to Airtel email. Yeah. That's also I received. There you'll see the your login and your No. No. I got the password and login. That's not an issue. password. Whereas, I got the inside, and where is the documents part, actually? And the customer fee is free. Right? This one? Sorry. Mhmm. Where I can find the call? Right? Text me? The Hertel contract? Yeah. You mean with your name? Sorry? The Ertle contract with your name? Yeah. My name. And I would like to I need to add my wife's name as well into this one because she can also use as a this one. You can reply to my email so that I can add her name as well Okay.","start_word":1145,"end_word":1275,"sentiment":"neutral","sentiment_score":0.005528923589736223},{"text":"I'm not playing right now.","start_word":1276,"end_word":1280,"sentiment":"negative","sentiment_score":-0.36047008633613586},{"text":"But where I can find the I'm just writing it here. right now. I just seen now right now. Her name is Dina Raju. I mentioned in the mail. Hello? Yes. Hello. We added another contract with your name on it. Can you check? Is that is that correct? Is that where you're referring to? In the website is available? On our portal. Yeah. And Okay. where Let did me you check. find the contract that there's Where no name? is it? Find to find out it's a document. So Just duplicate. Yeah. PDF.","start_word":1281,"end_word":1374,"sentiment":"neutral","sentiment_score":-0.020341745855167827},{"text":"I couldn't able to see anything in the mobile website.","start_word":1375,"end_word":1384,"sentiment":"negative","sentiment_score":-0.5733436346054077},{"text":"We also updated the name included where we included your wife's name. Okay. Can you please send me in mail that one?","start_word":1385,"end_word":1406,"sentiment":"neutral","sentiment_score":-0.06789081543684006},{"text":"I couldn't able to see in the portal at the moment.","start_word":1407,"end_word":1417,"sentiment":"negative","sentiment_score":-0.34539473056793213},{"text":"Okay. Hang on. Let me just check. Where where is the documents part? Is it there? Or Yeah. There you go. I just sent it now. okay. You only put my name and where is the, like, my house address mentioned here? We're not mentioning address here. Okay. Actually, that Just is the recorded. name. Maybe maybe, like, a document you can provide with my name, my wife's name, and my home address because utility bill refers to the actually, not the person, actually. It's the person with the home address. So both should be there, actually. Okay. I see. Hang on. Let me just No. It should be check you don't this. provide me, like, the welcome letter kind of things, actually, mentioning the home address, Yeah. the person's We do not name provide kind of that things. one yet. Because all transaction is via online only, No. and this No. That's is the don't don't this I don't need a physical copy. Just actually just needed this kind of attachment, but everybody will forward, actually. Otherwise, I can download it from the, like, website, but nothing mainly, my format Mhmm. is required. My name is required. But otherwise, this is not to whom we are, like, putting, actually. Mine, Begin if to we provide are that no. Actually, the name the same the my name will be having other person also. Two persons having the same address, but we need to confirm the form address also. Right? Because I need to give us a reference. Like, one. they are asking the proof of resident kind of utility bill, and that you should be required.","start_word":1418,"end_word":1693,"sentiment":"neutral","sentiment_score":-0.07989910925212114},{"text":"And while we're I don't I couldn't be able to find anything in the portal.","start_word":1694,"end_word":1708,"sentiment":"negative","sentiment_score":-0.3446287214756012},{"text":"And it's the first Yeah. time. I was using the many Wi Fi before I can easily access my data.","start_word":1709,"end_word":1728,"sentiment":"neutral","sentiment_score":-0.10677638649940492},{"text":"But this is I'm finding this difficulty.","start_word":1729,"end_word":1735,"sentiment":"negative","sentiment_score":-0.3920058012008667},{"text":"Yeah. Because we do not provide that letter, actually. Is your utility bills don't work? Because is your utility bill how about your utility bills? Sorry? Because No. that one This is has the an one of add the utility thing. address. Mhmm. This is the one of the utility thing. Right? And Wi Fi. Yeah. But we do not provide that one. But I can ask her back and see if she can make one. Then I'll get back to you. Where is where I did the No. payment also. Right? Where I can find that one? Now you don't have any document actually in the portal? I'm surprised actually. Nothing Payment?","start_word":1736,"end_word":1848,"sentiment":"neutral","sentiment_score":-0.14528736472129822},{"text":"is not no document is there like no.","start_word":1849,"end_word":1856,"sentiment":"negative","sentiment_score":-0.3381359875202179},{"text":"That's Is not is a email it a actually. receipt? Yeah. Like, not to me. Like, where I can my name and address should be there. Right? I'm just then what Yeah. is the purpose I think of hiring you can the utility see that bill? on your customer portal. No. My orders are there. Let me check my my orders. I think this number no. This is Have you checked already your customer portal? No. No. I'm I'm in portal right now.","start_word":1857,"end_word":1939,"sentiment":"neutral","sentiment_score":-0.1352550983428955},{"text":"Like, I don't know if I need orders, actually. Nothing nothing is visible there, actually.","start_word":1940,"end_word":1954,"sentiment":"negative","sentiment_score":-0.3877150177955627},{"text":"Yeah. Only the Not account okay much you better. sent. Like, Warren, this is actually, how can we, like,","start_word":1955,"end_word":1973,"sentiment":"neutral","sentiment_score":-0.0833628922700882}],"average":{"sentiment":"neutral","sentiment_score":-0.08181930609608683}}}}