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You plugged it in? There you go. What router do you have? Is it a cubicle one? The light on underneath the router, what color is it, did you say? No. It shouldn't be flashing. It should be solid. Yeah. Because there was an outage this afternoon, but all the other ones are back online. No. It should be solid. It should be a solid color. You know the Ethernet cable that's plugged into that router, the beep to me? Can you just pull it out for about five seconds and put it back in? Make sure you put it back in the same slot, please. Yep. Wait five seconds. Alright. Put it back in. Is it still flashing green? Your Unit 50636 Kitchen AM? Okay. Hang on. That's that's good. Just waiting till it goes green because sometimes they take a lot of these routers. It's a hearing script from this end. Can you just repeat the same action place with the Ethernet plug? Just leave it out a little bit longer, maybe ten seconds. Alright. Plug it back in. That sounds like an authentication issue. Is there any do you have any pressed anything on the router, reset, or anything like that? Okay. So what you've done, you've deleted the User You've deleted the username and password. That's why it's not working. Yeah. You never press the reset button because that just deletes everything inside the router for authentication. No. That's alright. Let's get this fixed. I'm gonna give you a mobile number. Can you write it down, please? Right. Yep. 0403 763 744. Now underneath the router somewhere, there should be a sticker that has a lot of information on it. Can you make sure you take the whole sticker and send the photo of that sticker to that number I just gave you? Thank you. Okay. Got it. Alright. So you've done that. I need you have you got a laptop? Yeah. We're gonna need the laptop for this. Otherwise, on your phone, it's not gonna work properly. Yeah. It it doesn't have Wi Fi on your laptop. So how do you get Internet to your laptop? Yeah. Well, let what we'll do is just connect to the Wi Fi so we can communicate with the router, and then we'll provision the router so the Internet comes on. Yeah. So if what I need you to do is connect to the router. You'll see TP Link D973. It'll ask it'll ask for a password. I'll give you the password once you get there. D973. What do you what do you see? Oh, so you got Intel there. Alright. So are you connected to the Wi Fi at the moment? Okay. Connect to the Airtel five g. Yeah. VForVictory, LForLima, SmallHForHarry, NForNelly, the number 5, SmallDForDavid, and VForVictory. That VForVictory. Connect to the Wi Fi. Yep. Uppercase. Yep. Correct. Yes. Oh, hang on. There's a oh, yeah. Before the sorry. Okay. The first name is a small n. M for Mary, that's before the capital V, the first letter. So it should be MForMaryVLLettersSmallHNNumber5SmallDD. Yep. UppercaseVL, LowercaseH, UppercaseInfinelli, the number the number 5Lowercase DForDavid, and A UppercaseVForVictory. It's not connecting? Time that is one thing, but are are you connected to the Wi Fi? Not the Internet. The Internet stuff in the house. The Wi Fi is the signal to the router. The Internet is what goes through the router, through the Wi Fi to your laptop. Would you be already connected to the Wi Fi by any chance? Maybe like before or alright. What do you are you using Apple? It sure it's got the show password. Can you click on that and just send me another photo? Sorry. Connection time. Now you still got Airtel five g there. That means that you have you might have pressed the reset button, but it hasn't reset the router. Otherwise, it wouldn't have it. It will have the Well, it's probably connected or maybe when you press the reset button, it kicks you off. Do you remember what password you had before for your Wi Fi? Can you try A? I'll text it to you. Can you try that for the password? Yeah. We're either one here. It's AY. Yep. That's not that's not the password. Alright. Can you try 12345678? I'm just thinking it could be a fault. I might need to might need to log a fault to Super Networks. Because if you still see the Airtel name, it means that the router hasn't been hasn't been you haven't deleted the router yet, so everything's how long did you press the reset button for? Yeah. But when you pushed it, how long did you push it for? One second? Three seconds? You held it I'll say you just pushed it and let go. Yeah? But when you did that, it kicked you off the Wi Fi. That's what happened. So you're not connected to the is anything any other device connected to the Wi Fi? Do you know? T Pilling five zero six. What's that? Oh, not Airtel? No. No need for us over here. Okay. So the name of the Wi Fi is t filling fiber or something, is it? And that's the Wi Fi you connect to. So if you turn off your look. Your laptop needs to can you put the power supply to your laptop because the battery is really low? And that's not gonna help with what we're trying to do. Maybe that's probably why they can't log onto the Wi Fi. Because it's very low on power. Can you text to me what the Wi Fi name that you normally connect to is? I mean, they shouldn't I mean, I don't know how you can have two Wi Fi names, two different Wi Fi names with the same router. Do you have another router there or just that one? No. You can't have you can't have two different names with the same Wi Fi. It doesn't make sense. Deep fiddling five zero six 506. Then that that's not your router. That's somebody else's router. Well, your router is if it's that, it's TP LinkD73. That's what I see on the on the sticker. But look let let me log a phone, and, hopefully, now let me just raise a ticket here. Okay. Where is your address again? Yeah. Let's see. Because we've had some other averages in like, you're in BankScam. Yeah? Okay. Well, that's the password that I gave you. Yeah. But you're saying nothing's happening. Right? Alright. Let's figure out a ticket here. New ticket. K. Let me just check. So this is the JP link. IH37. What was your name? It's Isabelle. Alright. There's a fault that's been logged now to the engineering side of the network. Make sure just leave everything as it is. Don't touch anything. And just keep an eye on it to see when the services come back on. Unfortunately, we don't have any Internet through the super networks, through their network. But for some reason, if there's a a glitch or there's some issue with the network side of it, the Internet won't flow through the fiber. And I've got a feeling that's what's happening here. You can still you can see you can still see Airtel 2.4 g and five g. So that means that the router has not been deleted. So you only just pressed and released the button. So that you know, that definitely that's someone else's, not yours. So you've been logging I don't know how you logged on to that one, but you've been logged in to a wrong server. Yeah. Well, they've gotta get back to us, and we just wait for them to get back to us. They've acknowledged the ticket that we just wrote or the the fault. Just depends on how long they take to resolve the problem. Sometimes it's immediate depending on what the what the problem is. If it's just the back end thing that I can fix up remotely, they'll do it. If it's something that takes longer, they need to send out a technician, then they'll let us know. I don't think this is gonna be the case. Have you had have has there been any electrical outages at your area? On your phone, what phone are you using? Which one? You're kidding. Are you serious? That's a bloody good phone. Can you see on that phone if you're still connected to the Wi Fi? No. Not not for the Internet. Just connected to it. On your phone. If you you you'll see it on your your laptop. So if you search for the Wi Fi now on your laptop, do you still see Airtel or not? Because I could I mean, the photo you sent me, I could see Airtel there, clearly. 2.4 and five g. Which but is that for the the TP Link in your house or someone else's house? It's coming because the TP Link in your in your apartment is TPLinkD7 D973. Yeah. Yeah. But that's TP Link. That's have you have you got hang on. Let me just check. TP Link's 50 what? Yeah. But I don't even see it in your search or a Wi Fi search. I can see here it's down in Festigo, Froggy, Habibi, HP, Net, Lotus, Mayal. Then you got Nagin, Nokia. Yeah. Because your computer is bigger, so I could give you more on your computer, can you turn off and turn on the Wi Fi and see if you see the same name? And just turn off turn off the Wi Fi and just turn it over. Nothing's showing there at all. Can you send me a photo? Yeah. Unless the router is blocked or you you you blocked it when you press that reset. They only just pressed it, but still these routers, I'm not I don't really like this particular router. They're not our routers. They're the ones that I didn't keep them. Yeah. I can still see Airtel at the top there. So I can see you've got 245, then I can see quick shared evening. See. Where is this account? I found a tiny office. Keep healing 973. Is that the one that's on the sticker? Well, can you click on that one and put in that password, see if you connect. Alright. Okay. So I think your computer is not giving you the right information. You need to clear your history cache on your laptop. No. Alright. So alright. Forget about your history. I need to know, can you send me a second photo, but I can't see all the all the Wi Fi's? Can you oh, that's on your phone. No. I need it from the laptop. Yeah. The laptop's what I need. I need to see what Wi Fi is your laptop is picking up. Yeah. Because your your your phone has a different a different type of search engine where your Wi Fi on your laptop has a different type of search engine. And we need to use Chrome, not Safari, because Safari doesn't doesn't support this action. Okay. Are you having me on the website today? Yeah. So just on your laptop, turn off the Wi Fi, turn it back on, and just see send me a photo of what five Wi Fi names it picks up. Is that from the Wi Fi or you're fine? I don't know. Not from your laptop. I don't see I don't see air telling you anymore. I don't see it. All I see is Telstra FCD95A. And you'll need to scroll up from the top and then send a photo. But you can still see the air count. Right? So that's still there. Alright. Yeah. I got it now. Anyway, look. Network Super Networks have acknowledged it. Let's see what they say. I'll be gonna give it about half an hour to an hour or something like that. And yeah. It's still showing, which means you haven't deleted anything. Yeah. If they don't come up with anything and they say everything's good, we'll have to press the reset button for thirty seconds, reset the whole router, and then we need to reprovision it. Alright? And if that doesn't work, it probably means that the router's not working anymore. We need to get a new router. Yeah. Because that that that router is a couple of years old, that one. Yeah. Yeah. This guy's back in the room. Yeah. Like, yeah, Tom got his spot there. Yeah. No. We'll I'll I'll call you, and I'll text you on that number. Alright? Because we're we're here twenty four seven, so you're in the after hours chamber now. Yeah. No worries. Thank you. 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Hi. Look. I'm calling you from ETA regarding your Internet. You you wanna plug that router back into power, please?\n\nPower power supply back in the back of the router. Okay. You plugged it in? There you go. What router do you have?\n\nIs it a cubicle one? The light on underneath the router, what color is it, did you say? No. It shouldn't be flashing. It should be solid.\n\nYeah. Because there was an outage this afternoon, but all the other ones are back online. No. It should be solid. It should be a solid color.\n\nYou know the Ethernet cable that's plugged into that router, the beep to me? Can you just pull it out for about five seconds and put it back in? Make sure you put it back in the same slot, please. Yep. Wait five seconds.\n\nAlright. Put it back in. Is it still flashing green? Your Unit 50636 Kitchen AM? Okay.\n\nHang on. That's that's good. Just waiting till it goes green because sometimes they take a lot of these routers. It's a hearing script from this end. Can you just repeat the same action place with the Ethernet plug?\n\nJust leave it out a little bit longer, maybe ten seconds. Alright. Plug it back in. That sounds like an authentication issue. Is there any do you have any pressed anything on the router, reset, or anything like that?\n\nOkay. So what you've done, you've deleted the User You've deleted the username and password. That's why it's not working. Yeah. You never press the reset button because that just deletes everything inside the router for authentication.\n\nNo. That's alright. Let's get this fixed. I'm gonna give you a mobile number. Can you write it down, please?\n\nRight. Yep. 0403 763 744. Now underneath the router somewhere, there should be a sticker that has a lot of information on it. Can you make sure you take the whole sticker and send the photo of that sticker to that number I just gave you?\n\nThank you. Okay. Got it. Alright. So you've done that.\n\nI need you have you got a laptop? Yeah. We're gonna need the laptop for this. Otherwise, on your phone, it's not gonna work properly. Yeah.\n\nIt it doesn't have Wi Fi on your laptop. So how do you get Internet to your laptop? Yeah. Well, let what we'll do is just connect to the Wi Fi so we can communicate with the router, and then we'll provision the router so the Internet comes on. Yeah.\n\nSo if what I need you to do is connect to the router. You'll see TP Link D973. It'll ask it'll ask for a password. I'll give you the password once you get there. D973.\n\nWhat do you what do you see? Oh, so you got Intel there. Alright. So are you connected to the Wi Fi at the moment? Okay.\n\nConnect to the Airtel five g. Yeah. VForVictory, LForLima, SmallHForHarry, NForNelly, the number 5, SmallDForDavid, and VForVictory. That VForVictory. Connect to the Wi Fi.\n\nYep. Uppercase. Yep. Correct. Yes.\n\nOh, hang on. There's a oh, yeah. Before the sorry. Okay. The first name is a small n.\n\nM for Mary, that's before the capital V, the first letter. So it should be MForMaryVLLettersSmallHNNumber5SmallDD. Yep. UppercaseVL, LowercaseH, UppercaseInfinelli, the number the number 5Lowercase DForDavid, and A UppercaseVForVictory. It's not connecting?\n\nTime that is one thing, but are are you connected to the Wi Fi? Not the Internet. The Internet stuff in the house. The Wi Fi is the signal to the router. The Internet is what goes through the router, through the Wi Fi to your laptop.\n\nWould you be already connected to the Wi Fi by any chance? Maybe like before or alright. What do you are you using Apple? It sure it's got the show password. Can you click on that and just send me another photo?\n\nSorry. Connection time. Now you still got Airtel five g there. That means that you have you might have pressed the reset button, but it hasn't reset the router. Otherwise, it wouldn't have it.\n\nIt will have the Well, it's probably connected or maybe when you press the reset button, it kicks you off. Do you remember what password you had before for your Wi Fi? Can you try A? I'll text it to you. Can you try that for the password?\n\nYeah. We're either one here. It's AY. Yep. That's not that's not the password.\n\nAlright. Can you try 12345678? I'm just thinking it could be a fault. I might need to might need to log a fault to Super Networks. Because if you still see the Airtel name, it means that the router hasn't been hasn't been you haven't deleted the router yet, so everything's how long did you press the reset button for?\n\nYeah. But when you pushed it, how long did you push it for? One second? Three seconds? You held it I'll say you just pushed it and let go.\n\nYeah? But when you did that, it kicked you off the Wi Fi. That's what happened. So you're not connected to the is anything any other device connected to the Wi Fi? Do you know?\n\nT Pilling five zero six. What's that? Oh, not Airtel? No. No need for us over here.\n\nOkay. So the name of the Wi Fi is t filling fiber or something, is it? And that's the Wi Fi you connect to. So if you turn off your look. Your laptop needs to can you put the power supply to your laptop because the battery is really low?\n\nAnd that's not gonna help with what we're trying to do. Maybe that's probably why they can't log onto the Wi Fi. Because it's very low on power. Can you text to me what the Wi Fi name that you normally connect to is? I mean, they shouldn't I mean, I don't know how you can have two Wi Fi names, two different Wi Fi names with the same router.\n\nDo you have another router there or just that one? No. You can't have you can't have two different names with the same Wi Fi. It doesn't make sense. Deep fiddling five zero six 506.\n\nThen that that's not your router. That's somebody else's router. Well, your router is if it's that, it's TP LinkD73. That's what I see on the on the sticker. But look let let me log a phone, and, hopefully, now let me just raise a ticket here.\n\nOkay. Where is your address again? Yeah. Let's see. Because we've had some other averages in like, you're in BankScam.\n\nYeah? Okay. Well, that's the password that I gave you. Yeah. But you're saying nothing's happening.\n\nRight? Alright. Let's figure out a ticket here. New ticket. K.\n\nLet me just check. So this is the JP link. IH37. What was your name? It's Isabelle.\n\nAlright. There's a fault that's been logged now to the engineering side of the network. Make sure just leave everything as it is. Don't touch anything. And just keep an eye on it to see when the services come back on.\n\nUnfortunately, we don't have any Internet through the super networks, through their network. But for some reason, if there's a a glitch or there's some issue with the network side of it, the Internet won't flow through the fiber. And I've got a feeling that's what's happening here. You can still you can see you can still see Airtel 2.4 g and five g. So that means that the router has not been deleted.\n\nSo you only just pressed and released the button. So that you know, that definitely that's someone else's, not yours. So you've been logging I don't know how you logged on to that one, but you've been logged in to a wrong server. Yeah. Well, they've gotta get back to us, and we just wait for them to get back to us.\n\nThey've acknowledged the ticket that we just wrote or the the fault. Just depends on how long they take to resolve the problem. Sometimes it's immediate depending on what the what the problem is. If it's just the back end thing that I can fix up remotely, they'll do it. If it's something that takes longer, they need to send out a technician, then they'll let us know.\n\nI don't think this is gonna be the case. Have you had have has there been any electrical outages at your area? On your phone, what phone are you using? Which one? You're kidding.\n\nAre you serious? That's a bloody good phone. Can you see on that phone if you're still connected to the Wi Fi? No. Not not for the Internet.\n\nJust connected to it. On your phone. If you you you'll see it on your your laptop. So if you search for the Wi Fi now on your laptop, do you still see Airtel or not? Because I could I mean, the photo you sent me, I could see Airtel there, clearly.\n\n2.4 and five g. Which but is that for the the TP Link in your house or someone else's house? It's coming because the TP Link in your in your apartment is TPLinkD7 D973. Yeah. Yeah.\n\nBut that's TP Link. That's have you have you got hang on. Let me just check. TP Link's 50 what? Yeah.\n\nBut I don't even see it in your search or a Wi Fi search. I can see here it's down in Festigo, Froggy, Habibi, HP, Net, Lotus, Mayal. Then you got Nagin, Nokia. Yeah. Because your computer is bigger, so I could give you more on your computer, can you turn off and turn on the Wi Fi and see if you see the same name?\n\nAnd just turn off turn off the Wi Fi and just turn it over. Nothing's showing there at all. Can you send me a photo? Yeah. Unless the router is blocked or you you you blocked it when you press that reset.\n\nThey only just pressed it, but still these routers, I'm not I don't really like this particular router. They're not our routers. They're the ones that I didn't keep them. Yeah. I can still see Airtel at the top there.\n\nSo I can see you've got 245, then I can see quick shared evening. See. Where is this account? I found a tiny office. Keep healing 973.\n\nIs that the one that's on the sticker? Well, can you click on that one and put in that password, see if you connect. Alright. Okay. So I think your computer is not giving you the right information.\n\nYou need to clear your history cache on your laptop. No. Alright. So alright. Forget about your history.\n\nI need to know, can you send me a second photo, but I can't see all the all the Wi Fi's? Can you oh, that's on your phone. No. I need it from the laptop. Yeah.\n\nThe laptop's what I need. I need to see what Wi Fi is your laptop is picking up. Yeah. Because your your your phone has a different a different type of search engine where your Wi Fi on your laptop has a different type of search engine. And we need to use Chrome, not Safari, because Safari doesn't doesn't support this action.\n\nOkay. Are you having me on the website today? Yeah. So just on your laptop, turn off the Wi Fi, turn it back on, and just see send me a photo of what five Wi Fi names it picks up. Is that from the Wi Fi or you're fine?\n\nI don't know. Not from your laptop. I don't see I don't see air telling you anymore. I don't see it. All I see is Telstra FCD95A.\n\nAnd you'll need to scroll up from the top and then send a photo. But you can still see the air count. Right? So that's still there. Alright.\n\nYeah. I got it now. Anyway, look. Network Super Networks have acknowledged it. Let's see what they say.\n\nI'll be gonna give it about half an hour to an hour or something like that. And yeah. It's still showing, which means you haven't deleted anything. Yeah. If they don't come up with anything and they say everything's good, we'll have to press the reset button for thirty seconds, reset the whole router, and then we need to reprovision it.\n\nAlright? And if that doesn't work, it probably means that the router's not working anymore. We need to get a new router. Yeah. Because that that that router is a couple of years old, that one.\n\nYeah. Yeah. This guy's back in the room. Yeah. Like, yeah, Tom got his spot there.\n\nYeah. No. We'll I'll I'll call you, and I'll text you on that number. Alright? Because we're we're here twenty four seven, so you're in the after hours chamber now.\n\nYeah. No worries. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.08843158185482025},{"text":"Hi.","start":3.12,"end":3.28,"sentiment":"neutral","sentiment_score":0.09041887521743774},{"text":"Look.","start":3.28,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.09583085775375366},{"text":"I'm calling you from ETA regarding your Internet.","start":3.4399998,"end":5.38,"sentiment":"neutral","sentiment_score":0.08986803237348795},{"text":"You you wanna plug that router back into power, please?","start":6.8799996,"end":9.7,"sentiment":"neutral","sentiment_score":0.07646937146782876}],"sentiment":"neutral","sentiment_score":0.08372948992820013,"num_words":21,"start":2.8799999,"end":9.7},{"sentences":[{"text":"Power power supply back in the back of the router.","start":12.895,"end":15.315001,"sentiment":"neutral","sentiment_score":0.0364603390917182},{"text":"Okay.","start":27.05,"end":27.369999,"sentiment":"neutral","sentiment_score":0.06468933075666428},{"text":"You plugged it in?","start":27.369999,"end":28.51,"sentiment":"neutral","sentiment_score":0.06282068695873022},{"text":"There you go.","start":33.37,"end":34.11,"sentiment":"neutral","sentiment_score":0.05902806048591932},{"text":"What router do you have?","start":48.005,"end":49.545,"sentiment":"neutral","sentiment_score":0.03277423977851868}],"sentiment":"neutral","sentiment_score":0.044414384776483413,"num_words":23,"start":12.895,"end":49.545},{"sentences":[{"text":"Is it a cubicle one?","start":53.13,"end":54.75,"sentiment":"neutral","sentiment_score":0.016589791513979435},{"text":"The light on underneath the router, what color is it, did you say?","start":61.77,"end":65.39,"sentiment":"neutral","sentiment_score":0.007070752577139781},{"text":"No.","start":68.91499,"end":69.075,"sentiment":"neutral","sentiment_score":-0.1147506833076477},{"text":"It shouldn't be flashing.","start":69.075,"end":70.195,"sentiment":"neutral","sentiment_score":-0.11477887444198132},{"text":"It should be solid.","start":70.195,"end":71.255,"sentiment":"neutral","sentiment_score":-0.07304094545543194}],"sentiment":"neutral","sentiment_score":-0.025598563771280978,"num_words":27,"start":53.13,"end":71.255},{"sentences":[{"text":"Yeah.","start":73.634995,"end":73.875,"sentiment":"neutral","sentiment_score":-0.09201917797327042},{"text":"Because there was an outage this afternoon, but all the other ones are back online.","start":73.875,"end":80.39,"sentiment":"neutral","sentiment_score":-0.17006490031878155},{"text":"No.","start":87.25,"end":87.490005,"sentiment":"neutral","sentiment_score":-0.025867542251944545},{"text":"It should be solid.","start":87.490005,"end":88.37,"sentiment":"neutral","sentiment_score":0.013808805495500565},{"text":"It should be a solid color.","start":88.37,"end":89.670006,"sentiment":"neutral","sentiment_score":0.09301436071594556}],"sentiment":"neutral","sentiment_score":-0.07613106810108379,"num_words":27,"start":73.634995,"end":89.670006},{"sentences":[{"text":"You know the Ethernet cable that's plugged into that router, the beep to me?","start":92.09499,"end":96.975,"sentiment":"neutral","sentiment_score":0.023504387321216718},{"text":"Can you just pull it out for about five seconds and put it back in?","start":96.975,"end":100.19499,"sentiment":"neutral","sentiment_score":0.024261152123411497},{"text":"Make sure you put it back in the same slot, please.","start":102.895,"end":107.11,"sentiment":"neutral","sentiment_score":0.039280606772411956},{"text":"Yep.","start":108.61,"end":109.11,"sentiment":"neutral","sentiment_score":0.04323795065283775},{"text":"Wait five seconds.","start":109.25,"end":110.31,"sentiment":"neutral","sentiment_score":0.02719007432460785}],"sentiment":"neutral","sentiment_score":0.02840621710162271,"num_words":44,"start":92.09499,"end":110.31},{"sentences":[{"text":"Alright.","start":111.97,"end":112.37,"sentiment":"neutral","sentiment_score":0.05553693696856499},{"text":"Put it back in.","start":112.37,"end":113.43,"sentiment":"neutral","sentiment_score":0.047841303050518036},{"text":"Is it still flashing green?","start":123.025,"end":124.565,"sentiment":"neutral","sentiment_score":0.02283642888069153},{"text":"Your Unit 50636 Kitchen AM?","start":133.47,"end":136.61,"sentiment":"neutral","sentiment_score":0.03285473547875881},{"text":"Okay.","start":144.74501,"end":145.145,"sentiment":"neutral","sentiment_score":0.06490384787321091}],"sentiment":"neutral","sentiment_score":0.036891363677568734,"num_words":16,"start":111.97,"end":145.145},{"sentences":[{"text":"Hang on.","start":145.145,"end":145.545,"sentiment":"neutral","sentiment_score":0.08283701911568642},{"text":"That's that's good.","start":145.545,"end":146.505,"sentiment":"positive","sentiment_score":0.34517552455266315},{"text":"Just waiting till it goes green because sometimes they take a lot of these routers.","start":146.505,"end":153.80501,"sentiment":"neutral","sentiment_score":0.019251164700835943},{"text":"It's a hearing script from this end.","start":169.68,"end":172.18,"sentiment":"neutral","sentiment_score":-0.011008640751242638},{"text":"Can you just repeat the same action place with the Ethernet plug?","start":191.39,"end":195.57,"sentiment":"neutral","sentiment_score":0.009814745746552944}],"sentiment":"neutral","sentiment_score":0.03924832169491893,"num_words":39,"start":145.145,"end":195.57},{"sentences":[{"text":"Just leave it out a little bit longer, maybe ten seconds.","start":198.43001,"end":201.01001,"sentiment":"neutral","sentiment_score":-0.0445416717028076},{"text":"Alright.","start":209.675,"end":210.175,"sentiment":"neutral","sentiment_score":0.021670743823051453},{"text":"Plug it back in.","start":210.475,"end":211.615,"sentiment":"neutral","sentiment_score":0.009297912241891026},{"text":"That sounds like an authentication issue.","start":235.11499,"end":237.935,"sentiment":"neutral","sentiment_score":-0.3080846443772316},{"text":"Is there any do you have any pressed anything on the router, reset, or anything like that?","start":238.155,"end":242.655,"sentiment":"neutral","sentiment_score":-0.12554995365002575}],"sentiment":"neutral","sentiment_score":-0.11317828395523322,"num_words":39,"start":198.43001,"end":242.655},{"sentences":[{"text":"Okay.","start":250.59,"end":250.91,"sentiment":"neutral","sentiment_score":-0.03903336822986603},{"text":"So what you've done, you've deleted the User You've deleted the username and password.","start":250.91,"end":257.97,"sentiment":"neutral","sentiment_score":-0.2457293596650873},{"text":"That's why it's not working.","start":258.03,"end":259.49,"sentiment":"negative","sentiment_score":-0.4399938404560089},{"text":"Yeah.","start":260.615,"end":260.935,"sentiment":"neutral","sentiment_score":-0.23816238343715668},{"text":"You never press the reset button because that just deletes everything inside the router for authentication.","start":260.935,"end":265.835,"sentiment":"negative","sentiment_score":-0.3674256755039096}],"sentiment":"neutral","sentiment_score":-0.3188158593870498,"num_words":37,"start":250.59,"end":265.835},{"sentences":[{"text":"No.","start":268.375,"end":268.615,"sentiment":"neutral","sentiment_score":-0.234271302819252},{"text":"That's alright.","start":268.615,"end":269.355,"sentiment":"neutral","sentiment_score":-0.15836233645677567},{"text":"Let's get this fixed.","start":270.615,"end":271.915,"sentiment":"neutral","sentiment_score":-0.023492204491049055},{"text":"I'm gonna give you a mobile number.","start":277.15,"end":278.93,"sentiment":"neutral","sentiment_score":0.06089045639548983},{"text":"Can you write it down, please?","start":279.31,"end":280.77002,"sentiment":"neutral","sentiment_score":0.021262886623541515}],"sentiment":"neutral","sentiment_score":-0.004557713959366083,"num_words":20,"start":268.375,"end":280.77002},{"sentences":[{"text":"Right.","start":283.07,"end":283.57,"sentiment":"neutral","sentiment_score":0.03644997999072075},{"text":"Yep.","start":283.71,"end":284.21,"sentiment":"neutral","sentiment_score":0.03708253800868988},{"text":"0403 763 744.","start":289.525,"end":298.265,"sentiment":"neutral","sentiment_score":0.004611262508357565},{"text":"Now underneath the router somewhere, there should be a sticker that has a lot of information on it.","start":300.405,"end":305.69998,"sentiment":"neutral","sentiment_score":0.0201411135494709},{"text":"Can you make sure you take the whole sticker and send the photo of that sticker to that number I just gave you?","start":307.68,"end":314.25998,"sentiment":"neutral","sentiment_score":0.10844068310183028}],"sentiment":"neutral","sentiment_score":0.06400091436428382,"num_words":46,"start":283.07,"end":314.25998},{"sentences":[{"text":"Thank you.","start":316.87997,"end":317.62,"sentiment":"positive","sentiment_score":0.3764215260744095},{"text":"Okay.","start":375.635,"end":376.115,"sentiment":"neutral","sentiment_score":0.1696450114250183},{"text":"Got it.","start":376.115,"end":376.855,"sentiment":"neutral","sentiment_score":0.2159431427717209},{"text":"Alright.","start":378.595,"end":379.095,"sentiment":"neutral","sentiment_score":0.112238310277462},{"text":"So you've done that.","start":382.915,"end":384.295,"sentiment":"neutral","sentiment_score":0.0774319488555193}],"sentiment":"neutral","sentiment_score":0.17763404548168182,"num_words":10,"start":316.87997,"end":384.295},{"sentences":[{"text":"I need you have you got a laptop?","start":384.915,"end":386.695,"sentiment":"neutral","sentiment_score":0.019791107159107924},{"text":"Yeah.","start":390.27,"end":390.59,"sentiment":"neutral","sentiment_score":-0.07867510616779327},{"text":"We're gonna need the laptop for this.","start":390.59,"end":392.27,"sentiment":"neutral","sentiment_score":-0.11502385033028466},{"text":"Otherwise, on your phone, it's not gonna work properly.","start":392.27,"end":394.53,"sentiment":"neutral","sentiment_score":-0.26746539274851483},{"text":"Yeah.","start":401.48502,"end":401.64502,"sentiment":"neutral","sentiment_score":-0.11702194809913637}],"sentiment":"neutral","sentiment_score":-0.12498937246318047,"num_words":26,"start":384.915,"end":401.64502},{"sentences":[{"text":"It it doesn't have Wi Fi on your laptop.","start":401.64502,"end":404.385,"sentiment":"neutral","sentiment_score":-0.13602330618434483},{"text":"So how do you get Internet to your laptop?","start":405.885,"end":407.74503,"sentiment":"neutral","sentiment_score":-0.0024271520475546518},{"text":"Yeah.","start":414.01,"end":414.33002,"sentiment":"neutral","sentiment_score":0.034440189599990845},{"text":"Well, let what we'll do is just connect to the Wi Fi so we can communicate with the router, and then we'll provision the router so the Internet comes on.","start":414.33002,"end":421.87,"sentiment":"neutral","sentiment_score":0.06634766074518363},{"text":"Yeah.","start":424.17,"end":424.67,"sentiment":"neutral","sentiment_score":0.04739359766244888}],"sentiment":"neutral","sentiment_score":0.016524189710617067,"num_words":50,"start":401.64502,"end":424.67},{"sentences":[{"text":"So if what I need you to do is connect to the router.","start":426.335,"end":429.79498,"sentiment":"neutral","sentiment_score":0.0438904742208811},{"text":"You'll see TP Link D973.","start":430.655,"end":434.35498,"sentiment":"neutral","sentiment_score":0.03739854246377945},{"text":"It'll ask it'll ask for a password.","start":436.255,"end":438.255,"sentiment":"neutral","sentiment_score":0.0239129045179912},{"text":"I'll give you the password once you get there.","start":438.255,"end":440.835,"sentiment":"neutral","sentiment_score":0.038495411061578326},{"text":"D973.","start":443.52002,"end":444.98,"sentiment":"neutral","sentiment_score":-0.003497069701552391}],"sentiment":"neutral","sentiment_score":0.0362263096762555,"num_words":35,"start":426.335,"end":444.98},{"sentences":[{"text":"What do you what do you see?","start":456.815,"end":458.35498,"sentiment":"neutral","sentiment_score":-0.02041963314903634},{"text":"Oh, so you got Intel there.","start":463.375,"end":465.315,"sentiment":"neutral","sentiment_score":0.003724532201886177},{"text":"Alright.","start":474.41998,"end":474.91998,"sentiment":"neutral","sentiment_score":0.009990284219384192},{"text":"So are you connected to the Wi Fi at the moment?","start":475.06,"end":477.72,"sentiment":"neutral","sentiment_score":-0.012017501094801859},{"text":"Okay.","start":479.69998,"end":480.18,"sentiment":"neutral","sentiment_score":-0.104911208152771}],"sentiment":"neutral","sentiment_score":-0.013373218261851715,"num_words":26,"start":456.815,"end":480.18},{"sentences":[{"text":"Connect to the Airtel five g.","start":480.18,"end":482.84,"sentiment":"neutral","sentiment_score":-0.03190528073658546},{"text":"Yeah.","start":488.215,"end":488.535,"sentiment":"neutral","sentiment_score":0.03799045458436012},{"text":"VForVictory, LForLima, SmallHForHarry, NForNelly, the number 5, SmallDForDavid, and VForVictory.","start":489.095,"end":515.66504,"sentiment":"neutral","sentiment_score":0.03277337113395333},{"text":"That VForVictory.","start":519.645,"end":520.865,"sentiment":"neutral","sentiment_score":0.033171212300658226},{"text":"Connect to the Wi Fi.","start":523.88,"end":525.5,"sentiment":"neutral","sentiment_score":0.010041257366538048}],"sentiment":"neutral","sentiment_score":0.012118383039099475,"num_words":24,"start":480.18,"end":525.5},{"sentences":[{"text":"Yep.","start":535.56,"end":536.06,"sentiment":"neutral","sentiment_score":-0.04170285910367966},{"text":"Uppercase.","start":537.0,"end":537.5,"sentiment":"neutral","sentiment_score":-0.0159025676548481},{"text":"Yep.","start":538.355,"end":538.855,"sentiment":"neutral","sentiment_score":-0.007483776193112135},{"text":"Correct.","start":546.75494,"end":547.15497,"sentiment":"neutral","sentiment_score":0.009305976331233978},{"text":"Yes.","start":547.15497,"end":547.65497,"sentiment":"neutral","sentiment_score":0.008456584997475147}],"sentiment":"neutral","sentiment_score":-0.009465328324586153,"num_words":5,"start":535.56,"end":547.65497},{"sentences":[{"text":"Oh, hang on.","start":560.78,"end":561.42,"sentiment":"neutral","sentiment_score":-0.12752754986286163},{"text":"There's a oh, yeah.","start":561.42,"end":563.42,"sentiment":"neutral","sentiment_score":-0.09079273231327534},{"text":"Before the sorry.","start":563.42,"end":564.54004,"sentiment":"neutral","sentiment_score":-0.0938354382912318},{"text":"Okay.","start":564.54004,"end":564.86,"sentiment":"neutral","sentiment_score":-0.020591167733073235},{"text":"The first name is a small n.","start":564.86,"end":566.96,"sentiment":"neutral","sentiment_score":-0.018717030861548016}],"sentiment":"neutral","sentiment_score":-0.06549279319329394,"num_words":18,"start":560.78,"end":566.96},{"sentences":[{"text":"M for Mary, that's before the capital V, the first letter.","start":569.71497,"end":574.615,"sentiment":"neutral","sentiment_score":-0.020782983099872417},{"text":"So it should be MForMaryVLLettersSmallHNNumber5SmallDD.","start":575.39496,"end":584.535,"sentiment":"neutral","sentiment_score":-0.002865180373191833},{"text":"Yep.","start":593.63,"end":594.13,"sentiment":"neutral","sentiment_score":0.05728830397129059},{"text":"UppercaseVL, LowercaseH, UppercaseInfinelli, the number the number 5Lowercase DForDavid, and A UppercaseVForVictory.","start":594.82996,"end":609.705,"sentiment":"neutral","sentiment_score":0.016954177292063832},{"text":"It's not connecting?","start":612.48505,"end":613.385,"sentiment":"neutral","sentiment_score":-0.2622096786896388}],"sentiment":"neutral","sentiment_score":-0.024025916267419234,"num_words":32,"start":569.71497,"end":613.385},{"sentences":[{"text":"Time that is one thing, but are are you connected to the Wi Fi?","start":627.615,"end":630.91504,"sentiment":"neutral","sentiment_score":-0.09461616086108345},{"text":"Not the Internet.","start":630.97504,"end":631.955,"sentiment":"negative","sentiment_score":-0.34234954913457233},{"text":"The Internet stuff in the house.","start":632.015,"end":633.29504,"sentiment":"neutral","sentiment_score":-0.32550034920374554},{"text":"The Wi Fi is the signal to the router.","start":633.29504,"end":636.17505,"sentiment":"neutral","sentiment_score":-0.16079359584384495},{"text":"The Internet is what goes through the router, through the Wi Fi to your laptop.","start":636.17505,"end":641.155,"sentiment":"neutral","sentiment_score":-0.14977679699659346}],"sentiment":"neutral","sentiment_score":-0.17018024068563542,"num_words":47,"start":627.615,"end":641.155},{"sentences":[{"text":"Would you be already connected to the Wi Fi by any chance?","start":658.005,"end":661.225,"sentiment":"neutral","sentiment_score":0.04023066636485358},{"text":"Maybe like before or alright.","start":662.885,"end":668.115,"sentiment":"neutral","sentiment_score":-0.10455098971724511},{"text":"What do you are you using Apple?","start":688.065,"end":689.84503,"sentiment":"neutral","sentiment_score":0.0037177130579948425},{"text":"It sure it's got the show password.","start":703.21,"end":705.07,"sentiment":"neutral","sentiment_score":0.062261524477175305},{"text":"Can you click on that and just send me another photo?","start":707.61,"end":709.93,"sentiment":"neutral","sentiment_score":0.05951684273102067}],"sentiment":"neutral","sentiment_score":0.0256322138233199,"num_words":42,"start":658.005,"end":709.93},{"sentences":[{"text":"Sorry.","start":709.93,"end":710.43,"sentiment":"neutral","sentiment_score":-0.0745467096567154},{"text":"Connection time.","start":713.775,"end":715.075,"sentiment":"neutral","sentiment_score":-0.0034245485439896584},{"text":"Now you still got Airtel five g there.","start":727.56,"end":730.45996,"sentiment":"neutral","sentiment_score":-0.021550448844209313},{"text":"That means that you have you might have pressed the reset button, but it hasn't reset the router.","start":731.48,"end":736.77997,"sentiment":"neutral","sentiment_score":-0.10179297812283039},{"text":"Otherwise, it wouldn't have it.","start":739.205,"end":740.565,"sentiment":"neutral","sentiment_score":-0.11122998893260956}],"sentiment":"neutral","sentiment_score":-0.07771243965801071,"num_words":34,"start":709.93,"end":740.565},{"sentences":[{"text":"It will have the Well, it's probably connected or maybe when you press the reset button, it kicks you off.","start":740.565,"end":758.56,"sentiment":"neutral","sentiment_score":-0.216965667065233},{"text":"Do you remember what password you had before for your Wi Fi?","start":758.94,"end":762.08,"sentiment":"neutral","sentiment_score":-0.06529530292997758},{"text":"Can you try A?","start":785.38,"end":787.72,"sentiment":"neutral","sentiment_score":-0.046497760340571404},{"text":"I'll text it to you.","start":787.94,"end":789.32,"sentiment":"neutral","sentiment_score":-0.03126007989048958},{"text":"Can you try that for the password?","start":799.59503,"end":801.215,"sentiment":"neutral","sentiment_score":-0.014638279165540422}],"sentiment":"neutral","sentiment_score":-0.11599200773828973,"num_words":48,"start":740.565,"end":801.215},{"sentences":[{"text":"Yeah.","start":805.74,"end":806.06,"sentiment":"neutral","sentiment_score":-0.04417295381426811},{"text":"We're either one here.","start":806.06,"end":807.36,"sentiment":"neutral","sentiment_score":-0.03930742293596268},{"text":"It's AY.","start":814.69995,"end":816.0,"sentiment":"neutral","sentiment_score":0.034827674739062786},{"text":"Yep.","start":825.165,"end":825.665,"sentiment":"neutral","sentiment_score":0.0955801010131836},{"text":"That's not that's not the password.","start":836.11005,"end":838.45,"sentiment":"neutral","sentiment_score":-0.26454802105824154}],"sentiment":"neutral","sentiment_score":-0.11596109438687563,"num_words":14,"start":805.74,"end":838.45},{"sentences":[{"text":"Alright.","start":842.27,"end":842.59,"sentiment":"neutral","sentiment_score":0.01283790823072195},{"text":"Can you try 12345678?","start":842.59,"end":846.37006,"sentiment":"neutral","sentiment_score":0.005388819612562656},{"text":"I'm just thinking it could be a fault.","start":910.555,"end":912.635,"sentiment":"neutral","sentiment_score":-0.292729876935482},{"text":"I might need to might need to log a fault to Super Networks.","start":912.635,"end":920.52,"sentiment":"neutral","sentiment_score":-0.17550204035181266},{"text":"Because if you still see the Airtel name, it means that the router hasn't been hasn't been you haven't deleted the router yet, so everything's how long did you press the reset button for?","start":922.58,"end":939.41504,"sentiment":"neutral","sentiment_score":-0.12852681778809605}],"sentiment":"neutral","sentiment_score":-0.14931473596952854,"num_words":60,"start":842.27,"end":939.41504},{"sentences":[{"text":"Yeah.","start":949.26,"end":949.42004,"sentiment":"neutral","sentiment_score":-0.05860435590147972},{"text":"But when you pushed it, how long did you push it for?","start":949.42004,"end":951.58,"sentiment":"neutral","sentiment_score":-0.05512628021339575},{"text":"One second?","start":951.58,"end":952.32,"sentiment":"neutral","sentiment_score":-0.030721671879291534},{"text":"Three seconds?","start":952.38,"end":953.28,"sentiment":"neutral","sentiment_score":-0.029193288646638393},{"text":"You held it I'll say you just pushed it and let go.","start":955.5,"end":957.98004,"sentiment":"neutral","sentiment_score":-0.0354147128139933}],"sentiment":"neutral","sentiment_score":-0.043618144595931316,"num_words":29,"start":949.26,"end":957.98004},{"sentences":[{"text":"Yeah?","start":957.98004,"end":958.48004,"sentiment":"neutral","sentiment_score":-0.026651233434677124},{"text":"But when you did that, it kicked you off the Wi Fi.","start":965.92505,"end":968.565,"sentiment":"negative","sentiment_score":-0.4261457274357478},{"text":"That's what happened.","start":968.565,"end":969.465,"sentiment":"negative","sentiment_score":-0.35710811614990234},{"text":"So you're not connected to the is anything any other device connected to the Wi Fi?","start":972.72504,"end":976.80505,"sentiment":"neutral","sentiment_score":-0.11744623817503452},{"text":"Do you know?","start":976.80505,"end":977.54504,"sentiment":"neutral","sentiment_score":-0.06360320622722308}],"sentiment":"neutral","sentiment_score":-0.23661924973130227,"num_words":35,"start":957.98004,"end":977.54504},{"sentences":[{"text":"T Pilling five zero six.","start":995.545,"end":996.985,"sentiment":"neutral","sentiment_score":-0.03328474052250385},{"text":"What's that?","start":996.985,"end":997.805,"sentiment":"neutral","sentiment_score":-0.05367048271000385},{"text":"Oh, not Airtel?","start":1003.465,"end":1004.445,"sentiment":"neutral","sentiment_score":-0.04236768186092377},{"text":"No.","start":1006.68,"end":1007.18,"sentiment":"neutral","sentiment_score":-0.15856796503067017},{"text":"No need for us over here.","start":1007.96,"end":1009.33997,"sentiment":"neutral","sentiment_score":-0.1476965770125389}],"sentiment":"neutral","sentiment_score":-0.08503618474830599,"num_words":17,"start":995.545,"end":1009.33997},{"sentences":[{"text":"Okay.","start":1009.56,"end":1010.06,"sentiment":"neutral","sentiment_score":0.004336684942245483},{"text":"So the name of the Wi Fi is t filling fiber or something, is it?","start":1014.68,"end":1019.74,"sentiment":"neutral","sentiment_score":0.001181678349773089},{"text":"And that's the Wi Fi you connect to.","start":1024.205,"end":1026.225,"sentiment":"neutral","sentiment_score":-0.000013391603715717793},{"text":"So if you turn off your look.","start":1028.0449,"end":1030.205,"sentiment":"neutral","sentiment_score":-0.18321099877357483},{"text":"Your laptop needs to can you put the power supply to your laptop because the battery is really low?","start":1030.205,"end":1037.7,"sentiment":"neutral","sentiment_score":-0.3320595512264653}],"sentiment":"neutral","sentiment_score":-0.15139307474717498,"num_words":50,"start":1009.56,"end":1037.7},{"sentences":[{"text":"And that's not gonna help with what we're trying to do.","start":1039.1399,"end":1042.1,"sentiment":"negative","sentiment_score":-0.42466966943307355},{"text":"Maybe that's probably why they can't log onto the Wi Fi.","start":1042.1,"end":1045.08,"sentiment":"negative","sentiment_score":-0.35440794175321405},{"text":"Because it's very low on power.","start":1046.8999,"end":1048.6799,"sentiment":"negative","sentiment_score":-0.37103062868118286},{"text":"Can you text to me what the Wi Fi name that you normally connect to is?","start":1078.76,"end":1082.62,"sentiment":"neutral","sentiment_score":0.0034696388756856322},{"text":"I mean, they shouldn't I mean, I don't know how you can have two Wi Fi names, two different Wi Fi names with the same router.","start":1088.5549,"end":1094.335,"sentiment":"neutral","sentiment_score":-0.12484552596624081}],"sentiment":"neutral","sentiment_score":-0.19980724211782216,"num_words":70,"start":1039.1399,"end":1094.335},{"sentences":[{"text":"Do you have another router there or just that one?","start":1094.5549,"end":1097.1349,"sentiment":"neutral","sentiment_score":-0.06728043854236603},{"text":"No.","start":1102.12,"end":1102.4401,"sentiment":"negative","sentiment_score":-0.3879862427711487},{"text":"You can't have you can't have two different names with the same Wi Fi.","start":1102.4401,"end":1106.4601,"sentiment":"negative","sentiment_score":-0.3516067883798054},{"text":"It doesn't make sense.","start":1107.56,"end":1108.7001,"sentiment":"negative","sentiment_score":-0.4603130370378494},{"text":"Deep fiddling five zero six 506.","start":1113.615,"end":1116.275,"sentiment":"neutral","sentiment_score":-0.09376425792773564}],"sentiment":"neutral","sentiment_score":-0.2396320960351399,"num_words":35,"start":1094.5549,"end":1116.275},{"sentences":[{"text":"Then that that's not your router.","start":1121.775,"end":1123.715,"sentiment":"neutral","sentiment_score":-0.2532184347510338},{"text":"That's somebody else's router.","start":1124.255,"end":1125.715,"sentiment":"neutral","sentiment_score":-0.3122285008430481},{"text":"Well, your router is if it's that, it's TP LinkD73.","start":1129.1901,"end":1135.91,"sentiment":"neutral","sentiment_score":-0.06400771290063859},{"text":"That's what I see on the on the sticker.","start":1135.91,"end":1139.2101,"sentiment":"neutral","sentiment_score":-0.14702648255560133},{"text":"But look let let me log a phone, and, hopefully, now let me just raise a ticket here.","start":1154.645,"end":1162.86,"sentiment":"neutral","sentiment_score":-0.03768729749653074}],"sentiment":"neutral","sentiment_score":-0.1151044986983563,"num_words":47,"start":1121.775,"end":1162.86},{"sentences":[{"text":"Okay.","start":1174.6749,"end":1175.1749,"sentiment":"neutral","sentiment_score":0.0015987958759069445},{"text":"Where is your address again?","start":1176.5149,"end":1177.975,"sentiment":"neutral","sentiment_score":-0.010734377615153789},{"text":"Yeah.","start":1180.5149,"end":1180.995,"sentiment":"neutral","sentiment_score":-0.039194632321596146},{"text":"Let's see.","start":1180.995,"end":1181.315,"sentiment":"neutral","sentiment_score":-0.075020931661129},{"text":"Because we've had some other averages in like, you're in BankScam.","start":1181.315,"end":1187.6549,"sentiment":"negative","sentiment_score":-0.3719384697350589}],"sentiment":"neutral","sentiment_score":-0.21663163774646818,"num_words":20,"start":1174.6749,"end":1187.6549},{"sentences":[{"text":"Yeah?","start":1187.7949,"end":1188.2949,"sentiment":"neutral","sentiment_score":-0.0910857766866684},{"text":"Okay.","start":1190.59,"end":1191.09,"sentiment":"neutral","sentiment_score":-0.026207176968455315},{"text":"Well, that's the password that I gave you.","start":1197.23,"end":1199.25,"sentiment":"neutral","sentiment_score":-0.07846372667700052},{"text":"Yeah.","start":1202.795,"end":1203.115,"sentiment":"neutral","sentiment_score":-0.06786741316318512},{"text":"But you're saying nothing's happening.","start":1203.115,"end":1204.635,"sentiment":"neutral","sentiment_score":-0.21792780756950378}],"sentiment":"neutral","sentiment_score":-0.1189068261301145,"num_words":16,"start":1187.7949,"end":1204.635},{"sentences":[{"text":"Right?","start":1204.635,"end":1205.135,"sentiment":"neutral","sentiment_score":-0.14254100620746613},{"text":"Alright.","start":1207.675,"end":1208.175,"sentiment":"neutral","sentiment_score":-0.07542286813259125},{"text":"Let's figure out a ticket here.","start":1208.235,"end":1210.3151,"sentiment":"neutral","sentiment_score":-0.03268355503678322},{"text":"New ticket.","start":1210.3151,"end":1210.9751,"sentiment":"neutral","sentiment_score":-0.011408504098653793},{"text":"K.","start":1331.95,"end":1332.27,"sentiment":"neutral","sentiment_score":0.006814322434365749}],"sentiment":"neutral","sentiment_score":-0.03909708093851805,"num_words":11,"start":1204.635,"end":1332.27},{"sentences":[{"text":"Let me just check.","start":1332.27,"end":1333.4099,"sentiment":"neutral","sentiment_score":0.021489842794835567},{"text":"So this is the JP link.","start":1367.1749,"end":1369.515,"sentiment":"neutral","sentiment_score":0.02409522421658039},{"text":"IH37.","start":1371.735,"end":1373.0349,"sentiment":"neutral","sentiment_score":0.012082891538739204},{"text":"What was your name?","start":1396.815,"end":1398.0349,"sentiment":"neutral","sentiment_score":0.015959422569721937},{"text":"It's Isabelle.","start":1403.1349,"end":1403.7949,"sentiment":"neutral","sentiment_score":0.017807479482144114}],"sentiment":"neutral","sentiment_score":0.0201215445447494,"num_words":17,"start":1332.27,"end":1403.7949},{"sentences":[{"text":"Alright.","start":1437.42,"end":1437.8201,"sentiment":"neutral","sentiment_score":-0.006552109029144049},{"text":"There's a fault that's been logged now to the engineering side of the network.","start":1437.8201,"end":1442.9601,"sentiment":"neutral","sentiment_score":-0.3279225475021771},{"text":"Make sure just leave everything as it is.","start":1444.635,"end":1446.875,"sentiment":"neutral","sentiment_score":0.004302378743886948},{"text":"Don't touch anything.","start":1446.875,"end":1447.8551,"sentiment":"neutral","sentiment_score":-0.197100301583608},{"text":"And just keep an eye on it to see when the services come back on.","start":1449.8351,"end":1454.9751,"sentiment":"neutral","sentiment_score":0.08900772333145142}],"sentiment":"neutral","sentiment_score":-0.09315204387530684,"num_words":41,"start":1437.42,"end":1454.9751},{"sentences":[{"text":"Unfortunately, we don't have any Internet through the super networks, through their network.","start":1455.3551,"end":1470.67,"sentiment":"negative","sentiment_score":-0.33591416707405675},{"text":"But for some reason, if there's a a glitch or there's some issue with the network side of it, the Internet won't flow through the fiber.","start":1473.815,"end":1482.635,"sentiment":"negative","sentiment_score":-0.4566876624639218},{"text":"And I've got a feeling that's what's happening here.","start":1483.59,"end":1486.1699,"sentiment":"negative","sentiment_score":-0.41645170582665336},{"text":"You can still you can see you can still see Airtel 2.4 g and five g.","start":1487.51,"end":1494.23,"sentiment":"neutral","sentiment_score":-0.03624295233748853},{"text":"So that means that the router has not been deleted.","start":1494.23,"end":1499.635,"sentiment":"neutral","sentiment_score":-0.07561823427677154}],"sentiment":"neutral","sentiment_score":-0.28817430173827185,"num_words":74,"start":1455.3551,"end":1499.635},{"sentences":[{"text":"So you only just pressed and released the button.","start":1500.1749,"end":1502.4149,"sentiment":"neutral","sentiment_score":-0.08249908354547289},{"text":"So that you know, that definitely that's someone else's, not yours.","start":1502.4149,"end":1513.1549,"sentiment":"negative","sentiment_score":-0.41012336110526865},{"text":"So you've been logging I don't know how you logged on to that one, but you've been logged in to a wrong server.","start":1514.74,"end":1519.72,"sentiment":"neutral","sentiment_score":-0.22501106106716653},{"text":"Yeah.","start":1527.9651,"end":1528.2051,"sentiment":"neutral","sentiment_score":-0.030439304187893867},{"text":"Well, they've gotta get back to us, and we just wait for them to get back to us.","start":1528.2051,"end":1532.125,"sentiment":"neutral","sentiment_score":-0.000021766043371624415}],"sentiment":"neutral","sentiment_score":-0.16870861647710686,"num_words":62,"start":1500.1749,"end":1532.125},{"sentences":[{"text":"They've acknowledged the ticket that we just wrote or the the fault.","start":1532.125,"end":1535.985,"sentiment":"neutral","sentiment_score":0.07178927057733138},{"text":"Just depends on how long they take to resolve the problem.","start":1537.885,"end":1541.265,"sentiment":"neutral","sentiment_score":-0.03507731787183068},{"text":"Sometimes it's immediate depending on what the what the problem is.","start":1542.0199,"end":1546.26,"sentiment":"neutral","sentiment_score":-0.03869270050728863},{"text":"If it's just the back end thing that I can fix up remotely, they'll do it.","start":1546.26,"end":1549.72,"sentiment":"neutral","sentiment_score":-0.01297288847854361},{"text":"If it's something that takes longer, they need to send out a technician, then they'll let us know.","start":1551.2999,"end":1556.44,"sentiment":"neutral","sentiment_score":-0.10099708837353522}],"sentiment":"neutral","sentiment_score":-0.02905165825915687,"num_words":68,"start":1532.125,"end":1556.44},{"sentences":[{"text":"I don't think this is gonna be the case.","start":1557.755,"end":1559.5951,"sentiment":"negative","sentiment_score":-0.36014651589923435},{"text":"Have you had have has there been any electrical outages at your area?","start":1559.5951,"end":1563.615,"sentiment":"neutral","sentiment_score":-0.13766706104461962},{"text":"On your phone, what phone are you using?","start":1577.26,"end":1579.12,"sentiment":"neutral","sentiment_score":-0.019034357625059783},{"text":"Which one?","start":1580.7,"end":1581.52,"sentiment":"neutral","sentiment_score":-0.007180960150435566},{"text":"You're kidding.","start":1584.925,"end":1585.665,"sentiment":"neutral","sentiment_score":-0.097924143075943}],"sentiment":"neutral","sentiment_score":-0.15863163247430587,"num_words":34,"start":1557.755,"end":1585.665},{"sentences":[{"text":"Are you serious?","start":1587.405,"end":1588.2251,"sentiment":"neutral","sentiment_score":-0.07694435492157936},{"text":"That's a bloody good phone.","start":1590.525,"end":1592.2251,"sentiment":"positive","sentiment_score":0.4256798028945923},{"text":"Can you see on that phone if you're still connected to the Wi Fi?","start":1593.165,"end":1596.4651,"sentiment":"neutral","sentiment_score":0.012843517919204064},{"text":"No.","start":1598.9401,"end":1599.18,"sentiment":"neutral","sentiment_score":-0.22007152438163757},{"text":"Not not for the Internet.","start":1599.18,"end":1600.62,"sentiment":"neutral","sentiment_score":-0.17817083299160003}],"sentiment":"neutral","sentiment_score":0.0345160539727658,"num_words":28,"start":1587.405,"end":1600.62},{"sentences":[{"text":"Just connected to it.","start":1600.62,"end":1602.0,"sentiment":"neutral","sentiment_score":-0.12659162655472755},{"text":"On your phone.","start":1623.435,"end":1624.335,"sentiment":"neutral","sentiment_score":-0.08896351357301076},{"text":"If you you you'll see it on your your laptop.","start":1636.46,"end":1639.9199,"sentiment":"neutral","sentiment_score":-0.09010079503059387},{"text":"So if you search for the Wi Fi now on your laptop, do you still see Airtel or not?","start":1653.72,"end":1659.02,"sentiment":"neutral","sentiment_score":-0.024207708965006628},{"text":"Because I could I mean, the photo you sent me, I could see Airtel there, clearly.","start":1662.44,"end":1666.46,"sentiment":"neutral","sentiment_score":0.014999956008978188}],"sentiment":"neutral","sentiment_score":-0.036427157142987616,"num_words":52,"start":1600.62,"end":1666.46},{"sentences":[{"text":"2.4 and five g.","start":1667.485,"end":1669.505,"sentiment":"neutral","sentiment_score":0.007422438939101994},{"text":"Which but is that for the the TP Link in your house or someone else's house?","start":1681.21,"end":1694.43,"sentiment":"neutral","sentiment_score":-0.014143111184239388},{"text":"It's coming because the TP Link in your in your apartment is TPLinkD7 D973.","start":1704.5449,"end":1712.1399,"sentiment":"neutral","sentiment_score":0.024802548544747487},{"text":"Yeah.","start":1721.1599,"end":1721.6599,"sentiment":"neutral","sentiment_score":0.05577315762639046},{"text":"Yeah.","start":1728.015,"end":1728.175,"sentiment":"neutral","sentiment_score":0.04326297342777252}],"sentiment":"neutral","sentiment_score":0.006935327430255711,"num_words":36,"start":1667.485,"end":1728.175},{"sentences":[{"text":"But that's TP Link.","start":1728.175,"end":1729.4751,"sentiment":"neutral","sentiment_score":0.04137101210653782},{"text":"That's have you have you got hang on.","start":1731.135,"end":1733.6951,"sentiment":"neutral","sentiment_score":0.03382969810627401},{"text":"Let me just check.","start":1733.6951,"end":1734.755,"sentiment":"neutral","sentiment_score":0.021222620271146297},{"text":"TP Link's 50 what?","start":1736.015,"end":1737.9551,"sentiment":"neutral","sentiment_score":0.0024200675543397665},{"text":"Yeah.","start":1739.9701,"end":1740.13,"sentiment":"neutral","sentiment_score":-0.004344428889453411}],"sentiment":"neutral","sentiment_score":0.02506418836613496,"num_words":21,"start":1728.175,"end":1740.13},{"sentences":[{"text":"But I don't even see it in your search or a Wi Fi search.","start":1740.13,"end":1743.3501,"sentiment":"neutral","sentiment_score":-0.11448791862598487},{"text":"I can see here it's down in Festigo, Froggy, Habibi, HP, Net, Lotus, Mayal.","start":1746.37,"end":1754.1849,"sentiment":"neutral","sentiment_score":0.01599087953634028},{"text":"Then you got Nagin, Nokia.","start":1756.005,"end":1757.705,"sentiment":"neutral","sentiment_score":0.0007734527811408043},{"text":"Yeah.","start":1764.74,"end":1764.98,"sentiment":"neutral","sentiment_score":-0.007516920566558838},{"text":"Because your computer is bigger, so I could give you more on your computer, can you turn off and turn on the Wi Fi and see if you see the same name?","start":1764.98,"end":1773.1599,"sentiment":"neutral","sentiment_score":-0.011775795952416956}],"sentiment":"neutral","sentiment_score":-0.026658085975654874,"num_words":66,"start":1740.13,"end":1773.1599},{"sentences":[{"text":"And just turn off turn off the Wi Fi and just turn it over.","start":1777.875,"end":1781.495,"sentiment":"neutral","sentiment_score":-0.029212102027876035},{"text":"Nothing's showing there at all.","start":1808.8351,"end":1810.4551,"sentiment":"negative","sentiment_score":-0.5274351596832275},{"text":"Can you send me a photo?","start":1815.395,"end":1816.775,"sentiment":"neutral","sentiment_score":-0.038350146263837814},{"text":"Yeah.","start":1847.2201,"end":1847.54,"sentiment":"neutral","sentiment_score":0.005392119288444519},{"text":"Unless the router is blocked or you you you blocked it when you press that reset.","start":1847.54,"end":1854.4401,"sentiment":"neutral","sentiment_score":-0.18194904644042253}],"sentiment":"neutral","sentiment_score":-0.14719139828923203,"num_words":42,"start":1777.875,"end":1854.4401},{"sentences":[{"text":"They only just pressed it, but still these routers, I'm not I don't really like this particular router.","start":1854.9801,"end":1859.9601,"sentiment":"negative","sentiment_score":-0.4623766558037864},{"text":"They're not our routers.","start":1860.5449,"end":1861.745,"sentiment":"negative","sentiment_score":-0.43764201551675797},{"text":"They're the ones that I didn't keep them.","start":1861.745,"end":1865.605,"sentiment":"neutral","sentiment_score":-0.31924778036773205},{"text":"Yeah.","start":1868.945,"end":1869.445,"sentiment":"neutral","sentiment_score":0.057376619428396225},{"text":"I can still see Airtel at the top there.","start":1878.6799,"end":1882.22,"sentiment":"neutral","sentiment_score":0.11397536678446664}],"sentiment":"neutral","sentiment_score":-0.2886043797247112,"num_words":40,"start":1854.9801,"end":1882.22},{"sentences":[{"text":"So I can see you've got 245, then I can see quick shared evening.","start":1887.495,"end":1891.755,"sentiment":"neutral","sentiment_score":0.14316988257425173},{"text":"See.","start":1893.095,"end":1893.595,"sentiment":"neutral","sentiment_score":0.019177665933966637},{"text":"Where is this account?","start":1905.34,"end":1906.64,"sentiment":"neutral","sentiment_score":-0.04526170715689659},{"text":"I found a tiny office.","start":1911.26,"end":1913.2,"sentiment":"neutral","sentiment_score":-0.06491037383675576},{"text":"Keep healing 973.","start":1927.99,"end":1930.49,"sentiment":"neutral","sentiment_score":-0.09663728872934978}],"sentiment":"neutral","sentiment_score":0.04548316511015097,"num_words":27,"start":1887.495,"end":1930.49},{"sentences":[{"text":"Is that the one that's on the sticker?","start":1931.99,"end":1933.7699,"sentiment":"neutral","sentiment_score":-0.023571565747261047},{"text":"Well, can you click on that one and put in that password, see if you connect.","start":1936.39,"end":1943.195,"sentiment":"neutral","sentiment_score":0.006382235675118864},{"text":"Alright.","start":1951.735,"end":1952.235,"sentiment":"neutral","sentiment_score":-0.043293289840221405},{"text":"Okay.","start":1952.615,"end":1952.9349,"sentiment":"neutral","sentiment_score":-0.061063818633556366},{"text":"So I think your computer is not giving you the right information.","start":1952.9349,"end":1955.9149,"sentiment":"negative","sentiment_score":-0.4600692068537076}],"sentiment":"neutral","sentiment_score":-0.15030643015511727,"num_words":38,"start":1931.99,"end":1955.9149},{"sentences":[{"text":"You need to clear your history cache on your laptop.","start":1958.01,"end":1965.4701,"sentiment":"neutral","sentiment_score":-0.3314045161008835},{"text":"No.","start":1973.555,"end":1974.055,"sentiment":"neutral","sentiment_score":-0.24071966111660004},{"text":"Alright.","start":1974.995,"end":1975.495,"sentiment":"neutral","sentiment_score":-0.12036234140396118},{"text":"So alright.","start":1975.635,"end":1980.435,"sentiment":"neutral","sentiment_score":-0.09705797582864761},{"text":"Forget about your history.","start":1980.435,"end":1981.655,"sentiment":"neutral","sentiment_score":-0.14602443017065525}],"sentiment":"neutral","sentiment_score":-0.2474078242149618,"num_words":18,"start":1958.01,"end":1981.655},{"sentences":[{"text":"I need to know, can you send me a second photo, but I can't see all the all the Wi Fi's?","start":1981.7151,"end":1987.735,"sentiment":"neutral","sentiment_score":-0.13591003950153077},{"text":"Can you oh, that's on your phone.","start":1989.85,"end":1994.67,"sentiment":"neutral","sentiment_score":-0.043548766523599625},{"text":"No.","start":1996.49,"end":1996.73,"sentiment":"neutral","sentiment_score":-0.2538146674633026},{"text":"I need it from the laptop.","start":1996.73,"end":1998.03,"sentiment":"neutral","sentiment_score":-0.26054894427458447},{"text":"Yeah.","start":2000.25,"end":2000.49,"sentiment":"neutral","sentiment_score":-0.05237530544400215}],"sentiment":"neutral","sentiment_score":-0.13967877315978208,"num_words":36,"start":1981.7151,"end":2000.49},{"sentences":[{"text":"The laptop's what I need.","start":2000.49,"end":2002.03,"sentiment":"neutral","sentiment_score":-0.12320191413164139},{"text":"I need to see what Wi Fi is your laptop is picking up.","start":2002.545,"end":2007.3651,"sentiment":"neutral","sentiment_score":-0.15576712042093277},{"text":"Yeah.","start":2010.785,"end":2011.025,"sentiment":"neutral","sentiment_score":-0.08665066957473755},{"text":"Because your your your phone has a different a different type of search engine where your Wi Fi on your laptop has a different type of search engine.","start":2011.025,"end":2024.32,"sentiment":"neutral","sentiment_score":-0.14311975639845645},{"text":"And we need to use Chrome, not Safari, because Safari doesn't doesn't support this action.","start":2024.62,"end":2034.0651,"sentiment":"neutral","sentiment_score":-0.23245775798956553}],"sentiment":"neutral","sentiment_score":-0.16486858636621507,"num_words":62,"start":2000.49,"end":2034.0651},{"sentences":[{"text":"Okay.","start":2036.205,"end":2036.525,"sentiment":"neutral","sentiment_score":0.002768312580883503},{"text":"Are you having me on the website today?","start":2036.525,"end":2038.0651,"sentiment":"neutral","sentiment_score":0.007984342519193888},{"text":"Yeah.","start":2038.285,"end":2038.525,"sentiment":"neutral","sentiment_score":0.04500580579042435},{"text":"So just on your laptop, turn off the Wi Fi, turn it back on, and just see send me a photo of what five Wi Fi names it picks up.","start":2038.525,"end":2049.07,"sentiment":"neutral","sentiment_score":0.06215543455133835},{"text":"Is that from the Wi Fi or you're fine?","start":2195.7449,"end":2198.005,"sentiment":"neutral","sentiment_score":0.06989669572148058}],"sentiment":"neutral","sentiment_score":0.05317106441955785,"num_words":49,"start":2036.205,"end":2198.005},{"sentences":[{"text":"I don't know.","start":2199.665,"end":2200.405,"sentiment":"neutral","sentiment_score":-0.12024374306201935},{"text":"Not from your laptop.","start":2203.905,"end":2204.965,"sentiment":"neutral","sentiment_score":-0.16844721511006355},{"text":"I don't see I don't see air telling you anymore.","start":2219.735,"end":2225.2751,"sentiment":"neutral","sentiment_score":-0.22420221120119094},{"text":"I don't see it.","start":2233.51,"end":2234.65,"sentiment":"neutral","sentiment_score":-0.1578700803220272},{"text":"All I see is Telstra FCD95A.","start":2235.75,"end":2243.05,"sentiment":"neutral","sentiment_score":-0.06339888647198677}],"sentiment":"neutral","sentiment_score":-0.1588302163614167,"num_words":27,"start":2199.665,"end":2243.05},{"sentences":[{"text":"And you'll need to scroll up from the top and then send a photo.","start":2243.655,"end":2247.675,"sentiment":"neutral","sentiment_score":-0.032469995718981536},{"text":"But you can still see the air count.","start":2251.815,"end":2253.495,"sentiment":"neutral","sentiment_score":-0.028112581931054592},{"text":"Right?","start":2253.495,"end":2253.995,"sentiment":"neutral","sentiment_score":-0.016877830028533936},{"text":"So that's still there.","start":2263.21,"end":2264.59,"sentiment":"neutral","sentiment_score":-0.05878105387091637},{"text":"Alright.","start":2268.09,"end":2268.41,"sentiment":"neutral","sentiment_score":0.06531830877065659}],"sentiment":"neutral","sentiment_score":-0.030934440437704325,"num_words":28,"start":2243.655,"end":2268.41},{"sentences":[{"text":"Yeah.","start":2268.41,"end":2268.6501,"sentiment":"neutral","sentiment_score":0.08750076591968536},{"text":"I got it now.","start":2268.6501,"end":2269.55,"sentiment":"neutral","sentiment_score":0.1338918823748827},{"text":"Anyway, look.","start":2285.4001,"end":2286.28,"sentiment":"neutral","sentiment_score":0.1165989600121975},{"text":"Network Super Networks have acknowledged it.","start":2286.28,"end":2289.16,"sentiment":"neutral","sentiment_score":0.20712518443663916},{"text":"Let's see what they say.","start":2289.16,"end":2290.78,"sentiment":"neutral","sentiment_score":0.11143347918987274}],"sentiment":"neutral","sentiment_score":0.1475658176673783,"num_words":18,"start":2268.41,"end":2290.78},{"sentences":[{"text":"I'll be gonna give it about half an hour to an hour or something like that.","start":2294.2,"end":2297.505,"sentiment":"neutral","sentiment_score":0.04753066226840019},{"text":"And yeah.","start":2302.2249,"end":2302.785,"sentiment":"neutral","sentiment_score":-0.0385721530765295},{"text":"It's still showing, which means you haven't deleted anything.","start":2302.785,"end":2305.765,"sentiment":"neutral","sentiment_score":-0.07185122329327795},{"text":"Yeah.","start":2307.1848,"end":2307.4248,"sentiment":"neutral","sentiment_score":-0.05546507239341736},{"text":"If they don't come up with anything and they say everything's good, we'll have to press the reset button for thirty seconds, reset the whole router, and then we need to reprovision it.","start":2307.4248,"end":2322.14,"sentiment":"neutral","sentiment_score":-0.1200983723004659}],"sentiment":"neutral","sentiment_score":-0.06527911602962212,"num_words":61,"start":2294.2,"end":2322.14},{"sentences":[{"text":"Alright?","start":2324.04,"end":2324.54,"sentiment":"neutral","sentiment_score":-0.07057317346334457},{"text":"And if that doesn't work, it probably means that the router's not working anymore.","start":2324.68,"end":2329.275,"sentiment":"negative","sentiment_score":-0.45447626071316855},{"text":"We need to get a new router.","start":2329.275,"end":2330.7349,"sentiment":"negative","sentiment_score":-0.43485479269708904},{"text":"Yeah.","start":2333.275,"end":2333.515,"sentiment":"neutral","sentiment_score":-0.10029928386211397},{"text":"Because that that that router is a couple of years old, that one.","start":2333.515,"end":2336.815,"sentiment":"neutral","sentiment_score":-0.18280694232537195}],"sentiment":"neutral","sentiment_score":-0.33205594184497994,"num_words":36,"start":2324.04,"end":2336.815},{"sentences":[{"text":"Yeah.","start":2341.72,"end":2342.22,"sentiment":"neutral","sentiment_score":-0.022892789915204048},{"text":"Yeah.","start":2347.6401,"end":2347.96,"sentiment":"neutral","sentiment_score":-0.019562484696507457},{"text":"This guy's back in the room.","start":2347.96,"end":2349.4202,"sentiment":"neutral","sentiment_score":-0.03468834391484658},{"text":"Yeah.","start":2350.9202,"end":2351.24,"sentiment":"neutral","sentiment_score":-0.04027950391173363},{"text":"Like, yeah, Tom got his spot there.","start":2351.24,"end":2353.1,"sentiment":"neutral","sentiment_score":0.28213407737868174}],"sentiment":"neutral","sentiment_score":0.10525460622739047,"num_words":16,"start":2341.72,"end":2353.1},{"sentences":[{"text":"Yeah.","start":2363.645,"end":2363.885,"sentiment":"neutral","sentiment_score":0.0038853511214256287},{"text":"No.","start":2363.885,"end":2364.045,"sentiment":"neutral","sentiment_score":-0.17441979050636292},{"text":"We'll I'll I'll call you, and I'll text you on that number.","start":2364.045,"end":2367.085,"sentiment":"neutral","sentiment_score":-0.007301451948781808},{"text":"Alright?","start":2367.085,"end":2367.585,"sentiment":"neutral","sentiment_score":0.026419898495078087},{"text":"Because we're we're here twenty four seven, so you're in the after hours chamber now.","start":2368.74,"end":2374.92,"sentiment":"neutral","sentiment_score":0.14646341651678085}],"sentiment":"neutral","sentiment_score":0.06550730944921573,"num_words":30,"start":2363.645,"end":2374.92},{"sentences":[{"text":"Yeah.","start":2382.223,"end":2382.543,"sentiment":"neutral","sentiment_score":0.13728544116020203},{"text":"No worries.","start":2382.543,"end":2383.283,"sentiment":"neutral","sentiment_score":0.15729441493749619},{"text":"Thank you.","start":2384.9429,"end":2385.4229,"sentiment":"positive","sentiment_score":0.6830677390098572},{"text":"Bye.","start":2385.4229,"end":2385.9229,"sentiment":"neutral","sentiment_score":-0.09707337617874146}],"sentiment":"neutral","sentiment_score":0.28682272881269455,"num_words":6,"start":2382.223,"end":2385.9229}]}}]},{"alternatives":[{"transcript":"Yes. Yep. Give me a second. Yep. Yeah. It's green at the moment, the light. TP Link, it's a white one. Yeah. It's green, and it's flashing. No. Alright. Just flashing green. Yep. Yep. Alright. Out. Yeah. Still flushing. Yes. Oh, here we go. Oh, now it's red. Oh, okay. It's still red blushing. Yep. Still red. It looks like Yeah. It's still red flashing. I think I did when I took it out or when I restarted it because it wasn't working. I get a 9. Yep. One second. Yep. What was it? Yep. Yep. 724. Okay. Yep. Okay. Yes. This doesn't have Wi Fi on this. Yeah. Probably usually, the Wi Fi Okay. AP. TP link. There's no they didn't have it here, the B973. There's Airtel. There's Optus, Telstra, TPV. There's yeah. Airtel five g five f seven six, and there's Airtel two four g five four. No. Five g. It requires a password. V. Yep. L. Yep. More h for Harry. Nearly up. Number five. Yep. You say BOB? Oh, yes. Okay. It doesn't let me join. So it's Capital VForVictorLForLlamaLowercaseH, Capital N, A5ThenLowDAV. Mhmm. No. It won't let me press join. There should be more numbers maybe in the password. A small n? Oh, m. It's connection timed out. Interesting. So LowercaseM then z. Yep. Yep. Yep. Mhmm. Mhmm. Yeah. I've got that there. Just trying to see. No. It's loading. Connection timed out. No. Yeah. No. It I'd put the password and press join, and then it was loading on the Wi Fi symbol, and then it just came back to the password section and says connection time out. I'll send a photo. No. I'll send a photo. Yeah. Yep. No. That's alright. Yeah. Because usually when I do it, it goes and connects straight to my Wi Fi, but it's not No. I don't remember. Let me check. Okay. For the five g one, it's old? Okay. It's loading. Connection time out as well. Same thing happened. Okay. 12345678. No. Swipe work as well. Same thing. Oh, I need to push it once, and then I think it turned a different color, but I think that was after I plugged it in from what I maybe about one second. Yeah. Okay. No. Only yeah. No. Just the laptop and the not even the TP Link of the five zero six is usually coming up either. That's what usually comes up for our Wi Fi. No. It's not there till. Yeah. It's like tapered link five zero six. Yeah. Okay. Okay. It's charging. Yep. I think it's this one. Just that one. They're the ones usually I connect to, the ones I just sent. One of those. It's one of those ones. I think it's the bottom one. Is it? That's weird. That's the a seven three. That's weird. Yeah. That's right. Because the password is on the back as well, but it's not yeah. I'm just seeing that now. No. Yeah. Bella Neshaldi. Isabella Neshaldi. Yes. Yep. Okay. Okay. Yeah. Well, there's Airtel still on here and TP Link, but someone else's. Yeah. Yeah. I'm not sure. So what normally happens from here? Yes. Not that I know of. Nothing happened today from what I know. This only I started seeing the no Wi Fi symbol on my phone around 12:30. IPhone. The 16 Pro Max. Yeah. Yeah. No. Not at all. Oh, no. No. Not like that. With the usually, I would just say that, and it would usually say no in or low Internet or some no Internet connection. The the yellow thing, that doesn't even come up at all. Not not even the Wi Fi name is showing. Yeah. But not even when when it, like, searches for Bluetooth, for example. Yeah. Same when you turn the Wi Fi off and on on the thing, it still won't even show the name of the thing because what I've done no. I didn't as well. But I went into the history of what I've Wi Fi, and I pressed edited and it comes up with what I've connected to in the past. Let me have a look. Also, I do have a different Wi Fi name with my TP Link password. It comes up it it shows me on my TP Link five zero six that I've went into with history. It has a different password in there. Well, it says TP Link 506, which I normally do connect oh, wait. Hold on. And then yeah. I just seen that one now. That one's got the password you showed me. But then I've got the TP Link 506 here, and that has the password of what I've put as well. 63. 506. Yeah. Obviously, I don't know what it is, but I see more on my computer than what I see on my phone. No. Nothing. Nothing's showing. Oh, no. There is things showing, but nothing that that's mine. Yep. I don't know. It came with it came with the place when we moved in. They're the past see the one that I've sent you now? They're the past ones I've connected to. I don't know why tp link d 973 is there, but then the TP Link of the 506 is there as well. Yeah. I don't know. Yeah. That's the one. Yeah. Yeah. Oh, this is history, what I've connect connected to in the past. Clear my history on my laptop. How do I do that? For what? On the Wi Fi? Yeah. That's that's on my phone. Yeah. Oh. Yep. No. That's from my Wi Fi on the laptop. Yeah. Laptop. Ethel's up the top. Yeah. 244G and 5G. Okay. Yeah. It's oh, yeah. It's still showing still. Yep. Okay. Alright. Okay. So alright. Yeah. It's a couple years old. I've been here for two years. So yeah. Yeah. So they'll just call you guys and then you will call us? Alright. Thank you. Alright. So the after hour people would just contact you, then you'll contact us. Alright. Thank 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Yep. Give me a second. Yep. Yeah.\n\nIt's green at the moment, the light. TP Link, it's a white one. Yeah. It's green, and it's flashing. No.\n\nAlright. Just flashing green. Yep. Yep. Alright.\n\nOut. Yeah. Still flushing. Yes. Oh, here we go.\n\nOh, now it's red. Oh, okay. It's still red blushing. Yep. Still red.\n\nIt looks like Yeah. It's still red flashing. I think I did when I took it out or when I restarted it because it wasn't working. I get a 9. Yep.\n\nOne second. Yep. What was it? Yep. Yep.\n\n724. Okay. Yep. Okay. Yes.\n\nThis doesn't have Wi Fi on this. Yeah. Probably usually, the Wi Fi Okay. AP. TP link.\n\nThere's no they didn't have it here, the B973. There's Airtel. There's Optus, Telstra, TPV. There's yeah. Airtel five g five f seven six, and there's Airtel two four g five four.\n\nNo. Five g. It requires a password. V. Yep.\n\nL. Yep. More h for Harry. Nearly up. Number five.\n\nYep. You say BOB? Oh, yes. Okay. It doesn't let me join.\n\nSo it's Capital VForVictorLForLlamaLowercaseH, Capital N, A5ThenLowDAV. Mhmm. No. It won't let me press join. There should be more numbers maybe in the password.\n\nA small n? Oh, m. It's connection timed out. Interesting. So LowercaseM then z.\n\nYep. Yep. Yep. Mhmm. Mhmm.\n\nYeah. I've got that there. Just trying to see. No. It's loading.\n\nConnection timed out. No. Yeah. No. It I'd put the password and press join, and then it was loading on the Wi Fi symbol, and then it just came back to the password section and says connection time out.\n\nI'll send a photo. No. I'll send a photo. Yeah. Yep.\n\nNo. That's alright. Yeah. Because usually when I do it, it goes and connects straight to my Wi Fi, but it's not No. I don't remember.\n\nLet me check. Okay. For the five g one, it's old? Okay. It's loading.\n\nConnection time out as well. Same thing happened. Okay. 12345678. No.\n\nSwipe work as well. Same thing. Oh, I need to push it once, and then I think it turned a different color, but I think that was after I plugged it in from what I maybe about one second. Yeah. Okay.\n\nNo. Only yeah. No. Just the laptop and the not even the TP Link of the five zero six is usually coming up either. That's what usually comes up for our Wi Fi.\n\nNo. It's not there till. Yeah. It's like tapered link five zero six. Yeah.\n\nOkay. Okay. It's charging. Yep. I think it's this one.\n\nJust that one. They're the ones usually I connect to, the ones I just sent. One of those. It's one of those ones. I think it's the bottom one.\n\nIs it? That's weird. That's the a seven three. That's weird. Yeah.\n\nThat's right. Because the password is on the back as well, but it's not yeah. I'm just seeing that now. No. Yeah.\n\nBella Neshaldi. Isabella Neshaldi. Yes. Yep. Okay.\n\nOkay. Yeah. Well, there's Airtel still on here and TP Link, but someone else's. Yeah. Yeah.\n\nI'm not sure. So what normally happens from here? Yes. Not that I know of. Nothing happened today from what I know.\n\nThis only I started seeing the no Wi Fi symbol on my phone around 12:30. IPhone. The 16 Pro Max. Yeah. Yeah.\n\nNo. Not at all. Oh, no. No. Not like that.\n\nWith the usually, I would just say that, and it would usually say no in or low Internet or some no Internet connection. The the yellow thing, that doesn't even come up at all. Not not even the Wi Fi name is showing. Yeah. But not even when when it, like, searches for Bluetooth, for example.\n\nYeah. Same when you turn the Wi Fi off and on on the thing, it still won't even show the name of the thing because what I've done no. I didn't as well. But I went into the history of what I've Wi Fi, and I pressed edited and it comes up with what I've connected to in the past. Let me have a look.\n\nAlso, I do have a different Wi Fi name with my TP Link password. It comes up it it shows me on my TP Link five zero six that I've went into with history. It has a different password in there. Well, it says TP Link 506, which I normally do connect oh, wait. Hold on.\n\nAnd then yeah. I just seen that one now. That one's got the password you showed me. But then I've got the TP Link 506 here, and that has the password of what I've put as well. 63.\n\n506. Yeah. Obviously, I don't know what it is, but I see more on my computer than what I see on my phone. No. Nothing.\n\nNothing's showing. Oh, no. There is things showing, but nothing that that's mine. Yep. I don't know.\n\nIt came with it came with the place when we moved in. They're the past see the one that I've sent you now? They're the past ones I've connected to. I don't know why tp link d 973 is there, but then the TP Link of the 506 is there as well. Yeah.\n\nI don't know. Yeah. That's the one. Yeah. Yeah.\n\nOh, this is history, what I've connect connected to in the past. Clear my history on my laptop. How do I do that? For what? On the Wi Fi?\n\nYeah. That's that's on my phone. Yeah. Oh. Yep.\n\nNo. That's from my Wi Fi on the laptop. Yeah. Laptop. Ethel's up the top.\n\nYeah. 244G and 5G. Okay. Yeah. It's oh, yeah.\n\nIt's still showing still. Yep. Okay. Alright. Okay.\n\nSo alright. Yeah. It's a couple years old. I've been here for two years. So yeah.\n\nYeah. So they'll just call you guys and then you will call us? Alright. Thank you. Alright.\n\nSo the after hour people would just contact you, then you'll contact us. Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.104080468416214},{"text":"Yep.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.12233206629753111},{"text":"Give me a second.","start":10.8,"end":11.78,"sentiment":"neutral","sentiment_score":0.0233114967122674},{"text":"Yep.","start":24.375,"end":24.875,"sentiment":"neutral","sentiment_score":0.08164101839065552},{"text":"Yeah.","start":30.18,"end":30.58,"sentiment":"neutral","sentiment_score":0.06632494926452637}],"sentiment":"neutral","sentiment_score":0.058453061152249575,"num_words":8,"start":1.4399999,"end":30.58},{"sentences":[{"text":"It's green at the moment, the light.","start":30.58,"end":32.6,"sentiment":"neutral","sentiment_score":0.06548714212008885},{"text":"TP Link, it's a white 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it?","start":288.08502,"end":289.065,"sentiment":"neutral","sentiment_score":0.015519523372252783},{"text":"Yep.","start":292.17,"end":292.67,"sentiment":"neutral","sentiment_score":0.006044827401638031},{"text":"Yep.","start":295.77002,"end":296.27002,"sentiment":"neutral","sentiment_score":0.008785529993474483}],"sentiment":"neutral","sentiment_score":0.01458704425022006,"num_words":8,"start":282.48502,"end":296.27002},{"sentences":[{"text":"724.","start":298.73,"end":300.03,"sentiment":"neutral","sentiment_score":0.005968480370938778},{"text":"Okay.","start":300.73,"end":301.23,"sentiment":"neutral","sentiment_score":0.021799223497509956},{"text":"Yep.","start":306.545,"end":307.045,"sentiment":"neutral","sentiment_score":0.10389991849660872},{"text":"Okay.","start":315.505,"end":316.005,"sentiment":"neutral","sentiment_score":0.1959475874900818},{"text":"Yes.","start":397.82498,"end":398.32498,"sentiment":"neutral","sentiment_score":-0.0804864838719368}],"sentiment":"neutral","sentiment_score":0.04942574519664049,"num_words":5,"start":298.73,"end":398.32498},{"sentences":[{"text":"This doesn't have Wi Fi on this.","start":398.705,"end":400.965,"sentiment":"neutral","sentiment_score":-0.1635677410023553},{"text":"Yeah.","start":404.96002,"end":405.46002,"sentiment":"neutral","sentiment_score":-0.023041898384690285},{"text":"Probably usually, the Wi Fi Okay.","start":409.92,"end":423.345,"sentiment":"neutral","sentiment_score":0.014412385411560535},{"text":"AP.","start":435.98,"end":436.48,"sentiment":"neutral","sentiment_score":0.02360617369413376},{"text":"TP link.","start":441.02,"end":442.4,"sentiment":"neutral","sentiment_score":0.004705030238255858}],"sentiment":"neutral","sentiment_score":-0.061677972868304044,"num_words":17,"start":398.705,"end":442.4},{"sentences":[{"text":"There's no they didn't have it here, the B973.","start":452.00497,"end":456.66498,"sentiment":"neutral","sentiment_score":-0.07026109761661953},{"text":"There's Airtel.","start":459.58002,"end":460.48,"sentiment":"neutral","sentiment_score":-0.010958902072161436},{"text":"There's Optus, Telstra, TPV.","start":460.94,"end":463.92,"sentiment":"neutral","sentiment_score":0.005900490679778159},{"text":"There's yeah.","start":466.62,"end":468.30002,"sentiment":"neutral","sentiment_score":0.005604656413197517},{"text":"Airtel five g five f seven six, and there's Airtel two four g five four.","start":468.30002,"end":476.04498,"sentiment":"neutral","sentiment_score":-0.0032158741921496886}],"sentiment":"neutral","sentiment_score":-0.020865453750957386,"num_words":32,"start":452.00497,"end":476.04498},{"sentences":[{"text":"No.","start":478.50497,"end":479.00497,"sentiment":"neutral","sentiment_score":-0.3011224567890167},{"text":"Five g.","start":483.705,"end":484.60498,"sentiment":"neutral","sentiment_score":-0.017381880432367325},{"text":"It requires a 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one.","start":1117.775,"end":1119.235,"sentiment":"neutral","sentiment_score":-0.1287369467318058}],"sentiment":"neutral","sentiment_score":-0.14806712984011092,"num_words":29,"start":1097.5651,"end":1119.235},{"sentences":[{"text":"Is it?","start":1127.4551,"end":1128.115,"sentiment":"neutral","sentiment_score":-0.08654239028692245},{"text":"That's weird.","start":1140.3099,"end":1141.29,"sentiment":"negative","sentiment_score":-0.5018982291221619},{"text":"That's the a seven three.","start":1143.105,"end":1149.605,"sentiment":"neutral","sentiment_score":-0.21194877326488495},{"text":"That's weird.","start":1150.385,"end":1151.365,"sentiment":"neutral","sentiment_score":-0.26454363763332367},{"text":"Yeah.","start":1188.79,"end":1189.11,"sentiment":"neutral","sentiment_score":-0.05200222134590149}],"sentiment":"neutral","sentiment_score":-0.23480955014626184,"num_words":12,"start":1127.4551,"end":1189.11},{"sentences":[{"text":"That's right.","start":1189.11,"end":1190.01,"sentiment":"neutral","sentiment_score":-0.018812396563589573},{"text":"Because the password is on the back as well, but it's not yeah.","start":1192.23,"end":1200.2749,"sentiment":"neutral","sentiment_score":-0.06966560935744873},{"text":"I'm just seeing that now.","start":1200.2749,"end":1201.6549,"sentiment":"neutral","sentiment_score":-0.060524259507656095},{"text":"No.","start":1205.7949,"end":1206.2949,"sentiment":"neutral","sentiment_score":-0.2801967263221741},{"text":"Yeah.","start":1253.13,"end":1253.63,"sentiment":"neutral","sentiment_score":0.013976500369608402}],"sentiment":"neutral","sentiment_score":-0.06873269264840266,"num_words":22,"start":1189.11,"end":1253.63},{"sentences":[{"text":"Bella Neshaldi.","start":1398.55,"end":1399.9651,"sentiment":"neutral","sentiment_score":0.024194336496293545},{"text":"Isabella Neshaldi.","start":1400.8251,"end":1401.9651,"sentiment":"neutral","sentiment_score":0.022405855357646942},{"text":"Yes.","start":1443.955,"end":1444.455,"sentiment":"neutral","sentiment_score":-0.03456626087427139},{"text":"Yep.","start":1448.4401,"end":1448.9401,"sentiment":"neutral","sentiment_score":0.05194799602031708},{"text":"Okay.","start":1462.345,"end":1462.845,"sentiment":"neutral","sentiment_score":-0.2799873352050781}],"sentiment":"neutral","sentiment_score":-0.02420074519302164,"num_words":7,"start":1398.55,"end":1462.845},{"sentences":[{"text":"Okay.","start":1471.545,"end":1472.045,"sentiment":"neutral","sentiment_score":-0.16749721765518188},{"text":"Yeah.","start":1503.625,"end":1504.125,"sentiment":"neutral","sentiment_score":-0.11227725446224213},{"text":"Well, there's Airtel still on here and TP Link, but someone else's.","start":1504.93,"end":1509.43,"sentiment":"neutral","sentiment_score":-0.2452398786942164},{"text":"Yeah.","start":1513.89,"end":1514.39,"sentiment":"neutral","sentiment_score":-0.10609348863363266},{"text":"Yeah.","start":1520.715,"end":1520.955,"sentiment":"neutral","sentiment_score":-0.1398874819278717}],"sentiment":"neutral","sentiment_score":-0.21678962418809533,"num_words":16,"start":1471.545,"end":1520.955},{"sentences":[{"text":"I'm not sure.","start":1520.955,"end":1521.935,"sentiment":"neutral","sentiment_score":-0.13682192315657934},{"text":"So what normally happens from here?","start":1525.195,"end":1527.535,"sentiment":"neutral","sentiment_score":-0.10291254768768947},{"text":"Yes.","start":1537.37,"end":1537.87,"sentiment":"neutral","sentiment_score":0.0921383649110794},{"text":"Not that I know of.","start":1565.0499,"end":1566.35,"sentiment":"neutral","sentiment_score":-0.17091595530509948},{"text":"Nothing happened today from what I know.","start":1566.6499,"end":1568.73,"sentiment":"neutral","sentiment_score":-0.20526993487562453}],"sentiment":"neutral","sentiment_score":-0.1466941823336211,"num_words":22,"start":1520.955,"end":1568.73},{"sentences":[{"text":"This only I started seeing the no Wi Fi symbol on my phone around 12:30.","start":1568.73,"end":1575.115,"sentiment":"neutral","sentiment_score":-0.16622840464115143},{"text":"IPhone.","start":1579.655,"end":1580.155,"sentiment":"neutral","sentiment_score":-0.009762768633663654},{"text":"The 16 Pro Max.","start":1582.295,"end":1584.075,"sentiment":"neutral","sentiment_score":0.010363586246967316},{"text":"Yeah.","start":1586.27,"end":1586.77,"sentiment":"neutral","sentiment_score":-0.02573447488248348},{"text":"Yeah.","start":1594.91,"end":1595.41,"sentiment":"neutral","sentiment_score":0.0017861234955489635}],"sentiment":"neutral","sentiment_score":-0.11298558384772729,"num_words":22,"start":1568.73,"end":1595.41},{"sentences":[{"text":"No.","start":1597.15,"end":1597.65,"sentiment":"neutral","sentiment_score":-0.24006733298301697},{"text":"Not at all.","start":1597.9501,"end":1598.93,"sentiment":"neutral","sentiment_score":-0.22244582076867422},{"text":"Oh, no.","start":1605.475,"end":1606.115,"sentiment":"neutral","sentiment_score":-0.17570117115974426},{"text":"No.","start":1606.115,"end":1606.5149,"sentiment":"neutral","sentiment_score":-0.19804400205612183},{"text":"Not like that.","start":1606.5149,"end":1607.1549,"sentiment":"neutral","sentiment_score":-0.2612463633219401}],"sentiment":"neutral","sentiment_score":-0.22405902296304703,"num_words":10,"start":1597.15,"end":1607.1549},{"sentences":[{"text":"With the usually, I would just say that, and it would usually say no in or low Internet or some no Internet connection.","start":1607.1549,"end":1612.855,"sentiment":"neutral","sentiment_score":-0.21240056597668192},{"text":"The the yellow thing, that doesn't even come up at all.","start":1613.55,"end":1618.3701,"sentiment":"neutral","sentiment_score":-0.2550530894236131},{"text":"Not not even the Wi Fi name is showing.","start":1618.8301,"end":1621.25,"sentiment":"neutral","sentiment_score":-0.2150327538450559},{"text":"Yeah.","start":1624.9901,"end":1625.39,"sentiment":"neutral","sentiment_score":-0.07090848684310913},{"text":"But not even when when it, like, searches for Bluetooth, for example.","start":1625.39,"end":1630.005,"sentiment":"neutral","sentiment_score":-0.16661059111356735}],"sentiment":"neutral","sentiment_score":-0.20886298867740802,"num_words":56,"start":1607.1549,"end":1630.005},{"sentences":[{"text":"Yeah.","start":1630.225,"end":1630.545,"sentiment":"neutral","sentiment_score":-0.12620872259140015},{"text":"Same when you turn the Wi Fi off and on on the thing, it still won't even show the name of the thing because what I've done no.","start":1630.545,"end":1641.425,"sentiment":"neutral","sentiment_score":-0.2003167090671403},{"text":"I didn't as well.","start":1641.425,"end":1642.305,"sentiment":"neutral","sentiment_score":-0.2363742608577013},{"text":"But I went into the history of what I've Wi Fi, and I pressed edited and it comes up with what I've connected to in the past.","start":1642.305,"end":1652.02,"sentiment":"neutral","sentiment_score":-0.015986497686417016},{"text":"Let me have a look.","start":1660.3351,"end":1661.475,"sentiment":"neutral","sentiment_score":0.020880335569381715}],"sentiment":"neutral","sentiment_score":-0.10781242122443822,"num_words":65,"start":1630.225,"end":1661.475},{"sentences":[{"text":"Also, I do have a different Wi Fi name with my TP Link password.","start":1675.1699,"end":1679.19,"sentiment":"neutral","sentiment_score":0.009397591730313641},{"text":"It comes up it it shows me on my TP Link five zero six that I've went into with history.","start":1680.9951,"end":1686.935,"sentiment":"neutral","sentiment_score":0.021936912974342703},{"text":"It has a different password in there.","start":1686.9951,"end":1689.255,"sentiment":"neutral","sentiment_score":-0.024105970614722798},{"text":"Well, it says TP Link 506, which I normally do connect oh, wait.","start":1695.68,"end":1701.92,"sentiment":"neutral","sentiment_score":0.011681231061139932},{"text":"Hold on.","start":1701.92,"end":1702.66,"sentiment":"neutral","sentiment_score":0.01575297210365534}],"sentiment":"neutral","sentiment_score":0.010445083882327058,"num_words":56,"start":1675.1699,"end":1702.66},{"sentences":[{"text":"And then yeah.","start":1704.96,"end":1713.255,"sentiment":"neutral","sentiment_score":0.026815872949858505},{"text":"I just seen that one now.","start":1713.255,"end":1714.695,"sentiment":"neutral","sentiment_score":0.08199082439144452},{"text":"That one's got the password you showed me.","start":1714.695,"end":1717.4349,"sentiment":"neutral","sentiment_score":0.0742980851791799},{"text":"But then I've got the TP Link 506 here, and that has the password of what I've put as well.","start":1717.495,"end":1726.75,"sentiment":"neutral","sentiment_score":0.03283126913011074},{"text":"63.","start":1735.2101,"end":1736.11,"sentiment":"neutral","sentiment_score":0.005683581810444593}],"sentiment":"neutral","sentiment_score":0.04813384765906161,"num_words":38,"start":1704.96,"end":1736.11},{"sentences":[{"text":"506.","start":1738.445,"end":1739.585,"sentiment":"neutral","sentiment_score":0.0006326565053313971},{"text":"Yeah.","start":1758.5499,"end":1758.87,"sentiment":"neutral","sentiment_score":-0.009016672149300575},{"text":"Obviously, I don't know what it is, but I see more on my computer than what I see on my phone.","start":1758.87,"end":1763.9299,"sentiment":"neutral","sentiment_score":-0.13107900463399433},{"text":"No.","start":1804.9,"end":1805.2201,"sentiment":"negative","sentiment_score":-0.5419526100158691},{"text":"Nothing.","start":1805.2201,"end":1805.7201,"sentiment":"negative","sentiment_score":-0.5434027314186096}],"sentiment":"neutral","sentiment_score":-0.15385593817569315,"num_words":25,"start":1738.445,"end":1805.7201},{"sentences":[{"text":"Nothing's showing.","start":1806.5,"end":1807.56,"sentiment":"negative","sentiment_score":-0.5749908089637756},{"text":"Oh, no.","start":1811.06,"end":1811.4601,"sentiment":"neutral","sentiment_score":-0.2679298296570778},{"text":"There is things showing, but nothing that that's mine.","start":1811.4601,"end":1816.4401,"sentiment":"neutral","sentiment_score":-0.11202655484278996},{"text":"Yep.","start":1818.5801,"end":1819.035,"sentiment":"neutral","sentiment_score":0.020480789244174957},{"text":"I don't know.","start":1860.9,"end":1864.9,"sentiment":"negative","sentiment_score":-0.3932620684305827}],"sentiment":"neutral","sentiment_score":-0.2266697462867288,"num_words":17,"start":1806.5,"end":1864.9},{"sentences":[{"text":"It came with it came with the place when we moved in.","start":1864.9,"end":1867.88,"sentiment":"neutral","sentiment_score":-0.08851338922977448},{"text":"They're the past see the one that I've sent you now?","start":1892.99,"end":1895.7899,"sentiment":"neutral","sentiment_score":0.006903086788952351},{"text":"They're the past ones I've connected to.","start":1895.7899,"end":1897.7899,"sentiment":"neutral","sentiment_score":-0.03955544478126934},{"text":"I don't know why tp link d 973 is there, but then the TP Link of the 506 is there as well.","start":1897.7899,"end":1904.795,"sentiment":"neutral","sentiment_score":-0.07491696016354994},{"text":"Yeah.","start":1926.4501,"end":1926.77,"sentiment":"neutral","sentiment_score":-0.05400041118264198}],"sentiment":"neutral","sentiment_score":-0.05594883706280083,"num_words":53,"start":1864.9,"end":1926.77},{"sentences":[{"text":"I don't know.","start":1926.77,"end":1927.5901,"sentiment":"neutral","sentiment_score":-0.14119334518909454},{"text":"Yeah.","start":1934.605,"end":1934.9249,"sentiment":"neutral","sentiment_score":0.005592696368694305},{"text":"That's the one.","start":1934.9249,"end":1935.725,"sentiment":"neutral","sentiment_score":0.006918061214188735},{"text":"Yeah.","start":1935.725,"end":1936.225,"sentiment":"neutral","sentiment_score":0.027726637199521065},{"text":"Yeah.","start":1940.0449,"end":1940.52,"sentiment":"neutral","sentiment_score":0.007384516298770904}],"sentiment":"neutral","sentiment_score":-0.04023577800641457,"num_words":9,"start":1926.77,"end":1940.52},{"sentences":[{"text":"Oh, this is history, what I've connect connected to in the past.","start":1946.6,"end":1950.3,"sentiment":"neutral","sentiment_score":-0.07939201407134533},{"text":"Clear my history on my laptop.","start":1966.88,"end":1969.52,"sentiment":"neutral","sentiment_score":-0.21208991607030234},{"text":"How do I do that?","start":1969.52,"end":1970.5599,"sentiment":"neutral","sentiment_score":-0.13029223531484604},{"text":"For what?","start":1970.5599,"end":1971.12,"sentiment":"neutral","sentiment_score":-0.079640232026577},{"text":"On the Wi Fi?","start":1971.12,"end":1972.26,"sentiment":"neutral","sentiment_score":-0.06553864572197199}],"sentiment":"neutral","sentiment_score":-0.11372896168252518,"num_words":29,"start":1946.6,"end":1972.26},{"sentences":[{"text":"Yeah.","start":1990.145,"end":1990.305,"sentiment":"neutral","sentiment_score":-0.023478953167796135},{"text":"That's that's on my phone.","start":1990.305,"end":1992.165,"sentiment":"neutral","sentiment_score":-0.06198393777012825},{"text":"Yeah.","start":1995.12,"end":1995.62,"sentiment":"neutral","sentiment_score":-0.053867604583501816},{"text":"Oh.","start":1999.2,"end":1999.7,"sentiment":"neutral","sentiment_score":-0.03695335611701012},{"text":"Yep.","start":2044.2849,"end":2044.7849,"sentiment":"neutral","sentiment_score":0.09540413320064545}],"sentiment":"neutral","sentiment_score":-0.03653505216870043,"num_words":9,"start":1990.145,"end":2044.7849},{"sentences":[{"text":"No.","start":2200.92,"end":2201.16,"sentiment":"neutral","sentiment_score":-0.2084449827671051},{"text":"That's from my Wi Fi on the laptop.","start":2201.16,"end":2203.82,"sentiment":"neutral","sentiment_score":-0.16033743415027857},{"text":"Yeah.","start":2205.795,"end":2206.035,"sentiment":"neutral","sentiment_score":-0.0782243013381958},{"text":"Laptop.","start":2206.035,"end":2206.535,"sentiment":"neutral","sentiment_score":-0.10676442086696623},{"text":"Ethel's up the top.","start":2231.05,"end":2232.495,"sentiment":"neutral","sentiment_score":-0.09452669508755207}],"sentiment":"neutral","sentiment_score":-0.1369493305683136,"num_words":15,"start":2200.92,"end":2232.495},{"sentences":[{"text":"Yeah.","start":2254.4202,"end":2254.9202,"sentiment":"neutral","sentiment_score":-0.014033081009984016},{"text":"244G and 5G.","start":2254.98,"end":2258.28,"sentiment":"neutral","sentiment_score":-0.011723866375784079},{"text":"Okay.","start":2298.585,"end":2298.9849,"sentiment":"neutral","sentiment_score":0.028271596878767017},{"text":"Yeah.","start":2298.9849,"end":2299.4849,"sentiment":"neutral","sentiment_score":0.013991465792059898},{"text":"It's oh, yeah.","start":2300.025,"end":2300.905,"sentiment":"neutral","sentiment_score":-0.01312766782939434}],"sentiment":"neutral","sentiment_score":-0.00514718010607693,"num_words":9,"start":2254.4202,"end":2300.905},{"sentences":[{"text":"It's still showing still.","start":2300.905,"end":2302.285,"sentiment":"neutral","sentiment_score":-0.04733032826334238},{"text":"Yep.","start":2318.9749,"end":2319.4749,"sentiment":"neutral","sentiment_score":-0.0743008702993393},{"text":"Okay.","start":2323.055,"end":2323.555,"sentiment":"neutral","sentiment_score":-0.08651384711265564},{"text":"Alright.","start":2332.6199,"end":2333.1199,"sentiment":"neutral","sentiment_score":-0.08191847801208496},{"text":"Okay.","start":2333.18,"end":2333.5,"sentiment":"neutral","sentiment_score":-0.08775660395622253}],"sentiment":"neutral","sentiment_score":-0.064976389054209,"num_words":8,"start":2300.905,"end":2333.5},{"sentences":[{"text":"So alright.","start":2333.5,"end":2338.14,"sentiment":"neutral","sentiment_score":-0.09024612233042716},{"text":"Yeah.","start":2338.14,"end":2338.2998,"sentiment":"neutral","sentiment_score":-0.0801970511674881},{"text":"It's a couple years old.","start":2338.2998,"end":2339.3398,"sentiment":"neutral","sentiment_score":-0.11093804687261581},{"text":"I've been here for two years.","start":2339.3398,"end":2340.8599,"sentiment":"neutral","sentiment_score":-0.08712591975927353},{"text":"So yeah.","start":2340.8599,"end":2343.76,"sentiment":"neutral","sentiment_score":-0.037656850181519985}],"sentiment":"neutral","sentiment_score":-0.08834054681938142,"num_words":16,"start":2333.5,"end":2343.76},{"sentences":[{"text":"Yeah.","start":2354.715,"end":2355.215,"sentiment":"neutral","sentiment_score":0.14691036939620972},{"text":"So they'll just call you guys and then you will call us?","start":2359.24,"end":2363.3398,"sentiment":"neutral","sentiment_score":0.04503098223358393},{"text":"Alright.","start":2368.04,"end":2368.52,"sentiment":"neutral","sentiment_score":0.10496167838573456},{"text":"Thank you.","start":2368.52,"end":2369.26,"sentiment":"positive","sentiment_score":0.4048442840576172},{"text":"Alright.","start":2375.685,"end":2376.185,"sentiment":"neutral","sentiment_score":0.09537001699209212}],"sentiment":"neutral","sentiment_score":0.09984131880542811,"num_words":17,"start":2354.715,"end":2376.185},{"sentences":[{"text":"So the after hour people would just contact you, then you'll contact us.","start":2376.325,"end":2381.945,"sentiment":"neutral","sentiment_score":0.055609767826703876},{"text":"Alright.","start":2383.685,"end":2384.0051,"sentiment":"neutral","sentiment_score":0.28594428300857544},{"text":"Thank you.","start":2384.0051,"end":2384.825,"sentiment":"positive","sentiment_score":0.6706304550170898}],"sentiment":"neutral","sentiment_score":0.1468832609243691,"num_words":16,"start":2376.325,"end":2384.825}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Yes.\n\nChannel 0: Yeah. Hi. Look. I'm calling you from ETA regarding your Internet.\n\nChannel 1: Yep.\n\nChannel 0: You you wanna plug that router back into power, please?\n\nChannel 1: Give me a second.\n\nChannel 0: Power power supply back in the back of the router.\n\nChannel 1: Yep.\n\nChannel 0: Okay. You plugged it in?\n\nChannel 1: Yeah. It's green at the moment, the light.\n\nChannel 0: There you go. What router do you have?\n\nChannel 1: TP Link, it's a white one.\n\nChannel 0: Is it a cubicle one?\n\nChannel 1: Yeah.\n\nChannel 0: The light on underneath the router, what color is it, did you say?\n\nChannel 1: It's green, and it's flashing.\n\nChannel 0: No. It shouldn't be flashing. It should be solid.\n\nChannel 1: No.\n\nChannel 0: Yeah. Because there was an outage this afternoon, but all the other ones are back online.\n\nChannel 1: Alright. Just flashing green.\n\nChannel 0: No. It should be solid. It should be a solid color. You know the Ethernet cable that's plugged into that router, the beep to me? Can you just pull it out for about five seconds and put it back in?\n\nChannel 1: Yep.\n\nChannel 0: Make sure you put it back in the same slot,\n\nChannel 1: Yep.\n\nChannel 0: please.\n\nChannel 1: Alright. Out.\n\nChannel 0: Yep. Wait five seconds. Alright. Put it back in. Is it still flashing green?\n\nChannel 1: Yeah. Still flushing.\n\nChannel 0: Your Unit 50636 Kitchen AM?\n\nChannel 1: Yes. Oh, here we go. Oh, now it's red.\n\nChannel 0: Okay. Hang on. That's that's good. Just waiting till it goes green because sometimes they take a lot of these routers.\n\nChannel 1: Oh, okay.\n\nChannel 0: It's a hearing script from this end.\n\nChannel 1: It's still red blushing.\n\nChannel 0: Can you just repeat the same action place with the Ethernet plug?\n\nChannel 1: Yep.\n\nChannel 0: Just leave it out a little bit longer, maybe ten seconds. Alright. Plug it back in.\n\nChannel 1: Still red. It looks like Yeah. It's still red flashing.\n\nChannel 0: That sounds like an authentication issue. Is there any do you have any pressed anything on the router, reset, or anything like that?\n\nChannel 1: I think I did when I took it out or when I restarted it because it wasn't working.\n\nChannel 0: Okay. So what you've done, you've deleted the User You've deleted the username and password. That's why it's not working. Yeah. You never press the reset button because that just deletes everything inside the router for authentication.\n\nChannel 1: I get a 9.\n\nChannel 0: No. That's alright. Let's get this fixed. I'm gonna give you a mobile number. Can you write it down, please?\n\nChannel 1: Yep. One second.\n\nChannel 0: Right. Yep.\n\nChannel 1: Yep. What was it?\n\nChannel 0: 0403\n\nChannel 1: Yep.\n\nChannel 0: 763\n\nChannel 1: Yep.\n\nChannel 0: 744.\n\nChannel 1: 724.\n\nChannel 0: Now\n\nChannel 1: Okay.\n\nChannel 0: underneath the router somewhere, there should be a sticker that has a lot of information on it.\n\nChannel 1: Yep.\n\nChannel 0: Can you make sure you take the whole sticker and send the photo of that sticker to that number I just gave you?\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Okay. Got it. Alright. So you've done that.\n\nI need you have you got a laptop? Yeah. We're gonna need the laptop for this. Otherwise, on your phone, it's not gonna work properly.\n\nChannel 1: Yes. This doesn't have Wi Fi on this.\n\nChannel 0: Yeah. It it doesn't have Wi Fi on your laptop.\n\nChannel 1: Yeah.\n\nChannel 0: So how do you get Internet to your laptop?\n\nChannel 1: Probably usually, the Wi Fi\n\nChannel 0: Yeah. Well, let what we'll do is just connect to the Wi Fi so we can communicate with the router, and then we'll provision the router so the Internet comes on.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So if what I need you to do is connect to the router. You'll see TP Link D973.\n\nChannel 1: AP.\n\nChannel 0: It'll ask it'll ask for a password. I'll give you the password once you get there.\n\nChannel 1: TP link.\n\nChannel 0: D973.\n\nChannel 1: There's no they didn't have it here, the B973.\n\nChannel 0: What do you what do you see?\n\nChannel 1: There's Airtel. There's Optus, Telstra,\n\nChannel 0: Oh,\n\nChannel 1: TPV.\n\nChannel 0: so you got Intel there.\n\nChannel 1: There's yeah. Airtel five g five f seven six, and there's Airtel two four g\n\nChannel 0: Alright.\n\nChannel 1: five\n\nChannel 0: So are\n\nChannel 1: four.\n\nChannel 0: you connected to the Wi Fi at the moment?\n\nChannel 1: No.\n\nChannel 0: Okay. Connect to the Airtel five g.\n\nChannel 1: Five g. It requires a password.\n\nChannel 0: Yeah. VForVictory,\n\nChannel 1: V. Yep.\n\nChannel 0: LForLima,\n\nChannel 1: L. Yep.\n\nChannel 0: SmallHForHarry,\n\nChannel 1: More h for Harry.\n\nChannel 0: NForNelly,\n\nChannel 1: Nearly up.\n\nChannel 0: the number 5,\n\nChannel 1: Number five.\n\nChannel 0: SmallDForDavid,\n\nChannel 1: Yep.\n\nChannel 0: and VForVictory.\n\nChannel 1: You say BOB?\n\nChannel 0: That VForVictory.\n\nChannel 1: Oh, yes. Okay.\n\nChannel 0: Connect to the Wi Fi.\n\nChannel 1: It doesn't let me join. So it's Capital VForVictorLForLlamaLowercaseH,\n\nChannel 0: Yep.\n\nChannel 1: Capital\n\nChannel 0: Uppercase.\n\nChannel 1: N,\n\nChannel 0: Yep.\n\nChannel 1: A5ThenLowDAV.\n\nChannel 0: Correct. Yes.\n\nChannel 1: Mhmm. No. It won't let me press join. There should be more numbers maybe in the password.\n\nChannel 0: Oh, hang on. There's a oh, yeah. Before the sorry. Okay. The first name is a small n.\n\nChannel 1: A small n?\n\nChannel 0: M for Mary,\n\nChannel 1: Oh, m.\n\nChannel 0: that's before the capital V, the first letter. So it should be MForMaryVLLettersSmallHNNumber5SmallDD.\n\nChannel 1: It's connection timed out. Interesting. So LowercaseM\n\nChannel 0: Yep.\n\nChannel 1: then\n\nChannel 0: UppercaseVL,\n\nChannel 1: z. Yep.\n\nChannel 0: LowercaseH,\n\nChannel 1: Yep.\n\nChannel 0: UppercaseInfinelli,\n\nChannel 1: Yep.\n\nChannel 0: the number the number 5Lowercase\n\nChannel 1: Mhmm.\n\nChannel 0: DForDavid, and A UppercaseVForVictory.\n\nChannel 1: Mhmm. Yeah. I've got that there. Just trying\n\nChannel 0: It's not connecting?\n\nChannel 1: to see. No. It's loading. Connection timed out.\n\nChannel 0: Time that is one thing, but are are you connected to the Wi Fi? Not the\n\nChannel 1: No.\n\nChannel 0: Internet. The Internet stuff in the house. The Wi Fi is the signal to the router. The Internet is what goes through the router, through the Wi Fi to your laptop.\n\nChannel 1: Yeah. No. It I'd put the password and press join, and then it was loading on the Wi Fi symbol, and then it just came back to the password section and says connection time out. I'll send a photo.\n\nChannel 0: Would you be already connected to the Wi Fi by any chance? Maybe\n\nChannel 1: No.\n\nChannel 0: like before or\n\nChannel 1: I'll send a photo.\n\nChannel 0: alright. What do you are you using Apple?\n\nChannel 1: Yeah.\n\nChannel 0: It sure it's got the show password.\n\nChannel 1: Yep.\n\nChannel 0: Can you click on that and just send me another photo? Sorry.\n\nChannel 1: No. That's alright.\n\nChannel 0: Connection time. Now you still got Airtel five g there. That means that you have you might have pressed the reset button, but it hasn't reset the router. Otherwise, it wouldn't have it. It will have the\n\nChannel 1: Yeah. Because usually when I do it, it goes and connects straight to my Wi Fi, but it's not\n\nChannel 0: Well, it's probably connected or maybe when you press the reset button, it kicks you off. Do you remember what password you had before for your Wi Fi?\n\nChannel 1: No. I don't remember. Let me check.\n\nChannel 0: Can you try A? I'll text it to you.\n\nChannel 1: Okay.\n\nChannel 0: Can you try that for the password?\n\nChannel 1: For the five g one, it's old?\n\nChannel 0: Yeah. We're either one here.\n\nChannel 1: Okay.\n\nChannel 0: It's AY.\n\nChannel 1: It's loading.\n\nChannel 0: Yep.\n\nChannel 1: Connection time out as well. Same thing happened.\n\nChannel 0: That's not that's not the password. Alright. Can you try 12345678?\n\nChannel 1: Okay. 12345678. No. Swipe work as well. Same thing.\n\nChannel 0: I'm just thinking it could be a fault. I might need to might need to log a fault to Super Networks. Because if you still see the Airtel name, it means that the router hasn't been hasn't been you haven't deleted the router yet, so everything's how long did you press the reset button for?\n\nChannel 1: Oh, I need to push it once, and then I think it turned a different color, but I think that was after I plugged it in\n\nChannel 0: Yeah. But when\n\nChannel 1: from\n\nChannel 0: you pushed\n\nChannel 1: what\n\nChannel 0: it,\n\nChannel 1: I\n\nChannel 0: how long did you push it for? One second? Three seconds?\n\nChannel 1: maybe about one second.\n\nChannel 0: You held it I'll say you just pushed it and let go. Yeah?\n\nChannel 1: Yeah.\n\nChannel 0: But when you did that, it kicked you off the Wi Fi. That's what happened.\n\nChannel 1: Okay.\n\nChannel 0: So you're not connected to the is anything any other device connected to the Wi Fi? Do you know?\n\nChannel 1: No. Only yeah. No. Just the laptop and the not even the TP Link of the five zero six is usually coming up either.\n\nChannel 0: T Pilling five zero six. What's that?\n\nChannel 1: That's what usually comes up for our Wi Fi.\n\nChannel 0: Oh, not Airtel?\n\nChannel 1: No. It's not there till.\n\nChannel 0: No. No need for us over here. Okay. So the name of the Wi Fi is t filling fiber or something, is it?\n\nChannel 1: Yeah. It's like tapered link five zero six.\n\nChannel 0: And that's the Wi Fi you connect to.\n\nChannel 1: Yeah.\n\nChannel 0: So if you turn off your look. Your laptop needs to can you put the power supply to your laptop because the battery is really low? And that's not gonna help with what we're trying to do. Maybe that's probably why they can't log onto the Wi Fi. Because it's very low on power.\n\nChannel 1: Okay. Okay. It's charging.\n\nChannel 0: Can you text to me what the Wi Fi name that you normally connect to is?\n\nChannel 1: Yep. I think it's this\n\nChannel 0: I mean, they shouldn't I mean, I don't know how you can have two Wi Fi names, two different Wi Fi names with the same router. Do you have another router there or just\n\nChannel 1: one.\n\nChannel 0: that one?\n\nChannel 1: Just that one.\n\nChannel 0: No. You can't have you can't have two different names with the same Wi Fi. It doesn't make sense.\n\nChannel 1: They're the ones usually I connect to, the ones I just sent. One of\n\nChannel 0: Deep fiddling five zero six\n\nChannel 1: those.\n\nChannel 0: 506.\n\nChannel 1: It's one of those ones. I think it's the bottom one.\n\nChannel 0: Then that that's not your router. That's somebody else's router.\n\nChannel 1: Is it?\n\nChannel 0: Well, your router is if it's that, it's TP LinkD73. That's what I see on the on the sticker.\n\nChannel 1: That's weird. That's the a seven three. That's weird.\n\nChannel 0: But look let let me log a phone, and, hopefully, now let me just raise a ticket here. Okay. Where is your address again? Yeah. Let's see.\n\nBecause we've had some other averages in like, you're in BankScam. Yeah?\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Okay.\n\nChannel 1: Because the password is on the back as well, but it's not\n\nChannel 0: Well, that's the password that I gave you.\n\nChannel 1: yeah. I'm just seeing that now.\n\nChannel 0: Yeah. But you're saying nothing's happening. Right?\n\nChannel 1: No.\n\nChannel 0: Alright. Let's figure out a ticket here. New ticket.\n\nChannel 1: Yeah.\n\nChannel 0: K. Let me just check. So this is the JP link. IH37. What was your name?\n\nChannel 1: Bella Neshaldi. Isabella Neshaldi.\n\nChannel 0: It's Isabelle. Alright. There's a fault that's been logged now to the engineering side of the network.\n\nChannel 1: Yes.\n\nChannel 0: Make sure just leave everything as it is. Don't touch anything.\n\nChannel 1: Yep.\n\nChannel 0: And just keep an eye on it to see when the services come back on. Unfortunately, we don't have any\n\nChannel 1: Okay.\n\nChannel 0: Internet through the super networks, through their network.\n\nChannel 1: Okay.\n\nChannel 0: But for some reason, if there's a a glitch or there's some issue with the network side of it, the Internet won't flow through the fiber. And I've got a feeling that's what's happening here. You can still you can see you can still see Airtel 2.4 g and five g. So that means that the router has not been deleted. So you only just pressed and released the button.\n\nSo\n\nChannel 1: Yeah.\n\nChannel 0: that\n\nChannel 1: Well, there's Airtel still on here and TP Link, but someone else's.\n\nChannel 0: you know, that definitely that's someone else's, not yours.\n\nChannel 1: Yeah.\n\nChannel 0: So you've been logging I don't know how you logged on to that one, but you've been logged in to a wrong server.\n\nChannel 1: Yeah. I'm not sure. So what normally happens from here?\n\nChannel 0: Yeah. Well, they've gotta get back to us, and we just wait for them to get back to us. They've acknowledged the ticket that we just wrote or the the fault.\n\nChannel 1: Yes.\n\nChannel 0: Just depends on how long they take to resolve the problem. Sometimes it's immediate depending on what the what the problem is. If it's just the back end thing that I can fix up remotely, they'll do it. If it's something that takes longer, they need to send out a technician, then they'll let us know. I don't think this is gonna be the case.\n\nHave you had have has there been any electrical outages at your area?\n\nChannel 1: Not that I know of. Nothing happened today from what I know. This only I started seeing the no Wi Fi symbol on my phone around 12:30.\n\nChannel 0: On your phone, what phone are you using?\n\nChannel 1: IPhone.\n\nChannel 0: Which one?\n\nChannel 1: The 16 Pro Max.\n\nChannel 0: You're kidding.\n\nChannel 1: Yeah.\n\nChannel 0: Are you serious? That's a bloody good phone. Can you see on that phone if you're still\n\nChannel 1: Yeah.\n\nChannel 0: connected to the Wi Fi?\n\nChannel 1: No. Not at all.\n\nChannel 0: No. Not not for the Internet. Just connected to it.\n\nChannel 1: Oh, no. No. Not like that. With the usually, I would just say that, and it would usually say no in or low Internet or some no Internet connection. The the yellow thing, that doesn't even come up at all.\n\nNot not even the Wi Fi name is showing.\n\nChannel 0: On your phone.\n\nChannel 1: Yeah. But not even when when it, like, searches for Bluetooth, for example. Yeah. Same when you turn the Wi Fi off and on on the thing, it still won't even show the name of the thing because what\n\nChannel 0: If you\n\nChannel 1: I've\n\nChannel 0: you\n\nChannel 1: done\n\nChannel 0: you'll see it on your your laptop.\n\nChannel 1: no. I didn't as well. But I went into the history of what I've Wi Fi, and I pressed edited and it comes up with what I've connected to in the past.\n\nChannel 0: So if you search for the Wi Fi now on your laptop, do you still see Airtel or not?\n\nChannel 1: Let me have a look.\n\nChannel 0: Because I could I mean, the photo you sent me, I could see Airtel there, clearly. 2.4 and five g.\n\nChannel 1: Also, I do have a different Wi Fi name with my TP Link password. It\n\nChannel 0: Which\n\nChannel 1: comes up it it shows me on my TP Link five zero six that I've went into with history. It has a different password in there.\n\nChannel 0: but is that for the the TP Link in your house or someone else's house?\n\nChannel 1: Well, it says TP Link 506, which I normally do connect oh, wait. Hold on.\n\nChannel 0: It's coming\n\nChannel 1: And\n\nChannel 0: because\n\nChannel 1: then\n\nChannel 0: the TP Link in your in your apartment is TPLinkD7 D973.\n\nChannel 1: yeah. I just seen that one now. That one's got the password you showed me. But then I've got the TP Link 506 here,\n\nChannel 0: Yeah.\n\nChannel 1: and that has the password of what I've put as well.\n\nChannel 0: Yeah. But that's TP Link. That's have you have you got hang on. Let me just check.\n\nChannel 1: 63.\n\nChannel 0: TP Link's 50 what?\n\nChannel 1: 506.\n\nChannel 0: Yeah. But I don't even see it in your search or a Wi Fi search. I can see here it's down in Festigo, Froggy, Habibi, HP, Net, Lotus, Mayal. Then you got Nagin, Nokia.\n\nChannel 1: Yeah. Obviously, I don't know what it is, but I see more on my computer than what I see on my phone.\n\nChannel 0: Yeah. Because your computer is bigger, so I could give you more on your computer, can you turn off and turn on the Wi Fi and see if you see the same name? And just turn off turn off the Wi Fi and just turn it over.\n\nChannel 1: No. Nothing. Nothing's showing.\n\nChannel 0: Nothing's showing there at all.\n\nChannel 1: Oh, no. There is things showing, but nothing that\n\nChannel 0: Can\n\nChannel 1: that's\n\nChannel 0: you send\n\nChannel 1: mine.\n\nChannel 0: me a photo?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Unless the router is blocked or you you you blocked it when you press that reset. They only just pressed it, but still these routers, I'm not I don't really like this particular router. They're not\n\nChannel 1: I\n\nChannel 0: our routers. They're the ones that I\n\nChannel 1: don't\n\nChannel 0: didn't\n\nChannel 1: know.\n\nChannel 0: keep\n\nChannel 1: It came\n\nChannel 0: them.\n\nChannel 1: with it came with the place when we moved in.\n\nChannel 0: Yeah. I can still see Airtel at the top there. So I can see you've got 245, then I can see quick shared evening.\n\nChannel 1: They're\n\nChannel 0: See.\n\nChannel 1: the past see the one that I've sent you now? They're the past ones I've connected to. I don't know why tp link d 973 is there, but then the TP Link of the 506 is there as well.\n\nChannel 0: Where is this account? I found a tiny office.\n\nChannel 1: Yeah. I don't know.\n\nChannel 0: Keep healing 973. Is that the one that's on the sticker?\n\nChannel 1: Yeah. That's the one. Yeah.\n\nChannel 0: Well, can you click on that one and\n\nChannel 1: Yeah.\n\nChannel 0: put in that password, see if you connect.\n\nChannel 1: Oh, this is history, what I've connect connected to in the past.\n\nChannel 0: Alright. Okay. So I think your computer is not giving you the right information. You need to clear your history cache on your laptop.\n\nChannel 1: Clear my history on my laptop. How do I do that? For what? On the Wi Fi?\n\nChannel 0: No. Alright. So alright. Forget about your history. I need to know, can you send me a second photo, but I can't see all the all the Wi Fi's?\n\nCan you\n\nChannel 1: Yeah. That's that's on my phone.\n\nChannel 0: oh, that's on your phone.\n\nChannel 1: Yeah.\n\nChannel 0: No. I need it from the laptop.\n\nChannel 1: Oh.\n\nChannel 0: Yeah. The laptop's what I need. I need to see what Wi Fi is your laptop is picking up. Yeah. Because your your your phone has a different a different type of search engine where your Wi Fi on your laptop has a different type of search engine.\n\nAnd we need to use Chrome, not Safari, because Safari doesn't doesn't support this action. Okay. Are you having me on the website today? Yeah. So just on your laptop, turn off the Wi Fi, turn it back on,\n\nChannel 1: Yep.\n\nChannel 0: and just see send me a photo of what five Wi Fi names it picks up. Is that from the Wi Fi or you're fine? I don't know.\n\nChannel 1: No. That's from my Wi Fi on the laptop.\n\nChannel 0: Not from your laptop.\n\nChannel 1: Yeah. Laptop.\n\nChannel 0: I don't see I don't see air telling you anymore.\n\nChannel 1: Ethel's up the top.\n\nChannel 0: I don't see it. All I see is Telstra FCD95A. And you'll need to scroll up from the top and then send a photo. But you can still see the air count. Right?\n\nChannel 1: Yeah. 244G and 5G.\n\nChannel 0: So that's still there. Alright. Yeah. I got it now. Anyway, look.\n\nNetwork Super Networks have acknowledged it. Let's see what they say. I'll be gonna give it about half an hour to an hour or something like that.\n\nChannel 1: Okay. Yeah. It's oh, yeah. It's still showing still.\n\nChannel 0: And yeah. It's still showing, which means you haven't deleted anything. Yeah. If they don't come up with anything and they say everything's good, we'll have to press the reset button for thirty seconds, reset the whole router,\n\nChannel 1: Yep.\n\nChannel 0: and then we need to reprovision it.\n\nChannel 1: Okay.\n\nChannel 0: Alright? And if that doesn't work, it probably means that the router's not working anymore. We need to get a new router.\n\nChannel 1: Alright. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Because that that that router is a couple of years old, that one.\n\nChannel 1: alright. Yeah. It's a couple years old. I've been here for two years. So\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: Yeah. This guy's back in the room. Yeah. Like, yeah, Tom got his spot there.\n\nChannel 1: Yeah. So they'll just call you guys and then you will call us?\n\nChannel 0: Yeah. No. We'll I'll I'll call you, and I'll text you on that number. Alright?\n\nChannel 1: Alright. Thank\n\nChannel 0: Because\n\nChannel 1: you.\n\nChannel 0: we're we're here twenty four seven, so you're in the after hours chamber now.\n\nChannel 1: Alright. So the after hour people would just contact you, then you'll contact us.\n\nChannel 0: Yeah. No worries.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.104080468416214}],"sentiment":"neutral","sentiment_score":0.104080468416214,"channel":1,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Yeah.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.08843158185482025},{"text":"Hi.","start":3.12,"end":3.28,"sentiment":"neutral","sentiment_score":0.09041887521743774},{"text":"Look.","start":3.28,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.09583085775375366},{"text":"I'm calling you from ETA regarding your Internet.","start":3.4399998,"end":5.38,"sentiment":"neutral","sentiment_score":0.08986803237348795}],"sentiment":"neutral","sentiment_score":0.09032959761944684,"channel":0,"num_words":11,"start":2.8799999,"end":5.38},{"sentences":[{"text":"Yep.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.12233206629753111}],"sentiment":"neutral","sentiment_score":0.12233206629753111,"channel":1,"num_words":1,"start":6.16,"end":6.66},{"sentences":[{"text":"You you wanna plug that router back into power, please?","start":6.8799996,"end":9.7,"sentiment":"neutral","sentiment_score":0.07646937146782876}],"sentiment":"neutral","sentiment_score":0.07646937146782876,"channel":0,"num_words":10,"start":6.8799996,"end":9.7},{"sentences":[{"text":"Give me a second.","start":10.8,"end":11.78,"sentiment":"neutral","sentiment_score":0.0233114967122674}],"sentiment":"neutral","sentiment_score":0.0233114967122674,"channel":1,"num_words":4,"start":10.8,"end":11.78},{"sentences":[{"text":"Power power supply back in the back of the router.","start":12.895,"end":15.315001,"sentiment":"neutral","sentiment_score":0.0364603390917182}],"sentiment":"neutral","sentiment_score":0.0364603390917182,"channel":0,"num_words":10,"start":12.895,"end":15.315001},{"sentences":[{"text":"Yep.","start":24.375,"end":24.875,"sentiment":"neutral","sentiment_score":0.08164101839065552}],"sentiment":"neutral","sentiment_score":0.08164101839065552,"channel":1,"num_words":1,"start":24.375,"end":24.875},{"sentences":[{"text":"Okay.","start":27.05,"end":27.369999,"sentiment":"neutral","sentiment_score":0.06468933075666428},{"text":"You plugged it in?","start":27.369999,"end":28.51,"sentiment":"neutral","sentiment_score":0.06282068695873022}],"sentiment":"neutral","sentiment_score":0.06319441571831703,"channel":0,"num_words":5,"start":27.05,"end":28.51},{"sentences":[{"text":"Yeah.","start":30.18,"end":30.58,"sentiment":"neutral","sentiment_score":0.06632494926452637},{"text":"It's green at the moment, the light.","start":30.58,"end":32.6,"sentiment":"neutral","sentiment_score":0.06548714212008885}],"sentiment":"neutral","sentiment_score":0.06559186801314354,"channel":1,"num_words":8,"start":30.18,"end":32.6},{"sentences":[{"text":"There you go.","start":33.37,"end":34.11,"sentiment":"neutral","sentiment_score":0.05902806048591932},{"text":"What router do you have?","start":48.005,"end":49.545,"sentiment":"neutral","sentiment_score":0.03277423977851868}],"sentiment":"neutral","sentiment_score":0.04261942254379392,"channel":0,"num_words":8,"start":33.37,"end":49.545},{"sentences":[{"text":"TP Link, it's a white one.","start":50.675,"end":52.695,"sentiment":"neutral","sentiment_score":0.022429917939007282}],"sentiment":"neutral","sentiment_score":0.022429917939007282,"channel":1,"num_words":6,"start":50.675,"end":52.695},{"sentences":[{"text":"Is it a cubicle one?","start":53.13,"end":54.75,"sentiment":"neutral","sentiment_score":0.016589791513979435}],"sentiment":"neutral","sentiment_score":0.016589791513979435,"channel":0,"num_words":5,"start":53.13,"end":54.75},{"sentences":[{"text":"Yeah.","start":57.1,"end":57.6,"sentiment":"neutral","sentiment_score":0.01788865029811859}],"sentiment":"neutral","sentiment_score":0.01788865029811859,"channel":1,"num_words":1,"start":57.1,"end":57.6},{"sentences":[{"text":"The light on underneath the router, what color is it, did you say?","start":61.77,"end":65.39,"sentiment":"neutral","sentiment_score":0.007070752577139781}],"sentiment":"neutral","sentiment_score":0.007070752577139781,"channel":0,"num_words":13,"start":61.77,"end":65.39},{"sentences":[{"text":"It's green, and it's flashing.","start":65.74,"end":67.36,"sentiment":"neutral","sentiment_score":-0.007455991487950087}],"sentiment":"neutral","sentiment_score":-0.007455991487950087,"channel":1,"num_words":5,"start":65.74,"end":67.36},{"sentences":[{"text":"No.","start":68.91499,"end":69.075,"sentiment":"neutral","sentiment_score":-0.1147506833076477},{"text":"It shouldn't be flashing.","start":69.075,"end":70.195,"sentiment":"neutral","sentiment_score":-0.11477887444198132},{"text":"It should be solid.","start":70.195,"end":71.255,"sentiment":"neutral","sentiment_score":-0.07304094545543194}],"sentiment":"neutral","sentiment_score":-0.09622555143303341,"channel":0,"num_words":9,"start":68.91499,"end":71.255},{"sentences":[{"text":"No.","start":72.405,"end":72.905,"sentiment":"neutral","sentiment_score":-0.11714328825473784}],"sentiment":"neutral","sentiment_score":-0.11714328825473784,"channel":1,"num_words":1,"start":72.405,"end":72.905},{"sentences":[{"text":"Yeah.","start":73.634995,"end":73.875,"sentiment":"neutral","sentiment_score":-0.09201917797327042},{"text":"Because there was an outage this afternoon, but all the other ones are back 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cable that's plugged into that router, the beep to me?","start":92.09499,"end":96.975,"sentiment":"neutral","sentiment_score":0.023504387321216718},{"text":"Can you just pull it out for about five seconds and put it back in?","start":96.975,"end":100.19499,"sentiment":"neutral","sentiment_score":0.024261152123411497}],"sentiment":"neutral","sentiment_score":0.03201081370934844,"channel":0,"num_words":40,"start":87.25,"end":100.19499},{"sentences":[{"text":"Yep.","start":100.875,"end":101.375,"sentiment":"neutral","sentiment_score":0.0438651442527771}],"sentiment":"neutral","sentiment_score":0.0438651442527771,"channel":1,"num_words":1,"start":100.875,"end":101.375},{"sentences":[{"text":"Make sure you put it back in the same 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password?","start":799.59503,"end":801.215,"sentiment":"neutral","sentiment_score":-0.014638279165540422}],"sentiment":"neutral","sentiment_score":-0.014638279165540422,"channel":0,"num_words":7,"start":799.59503,"end":801.215},{"sentences":[{"text":"For the five g one, it's old?","start":803.23,"end":805.41,"sentiment":"neutral","sentiment_score":-0.10614437716347831}],"sentiment":"neutral","sentiment_score":-0.10614437716347831,"channel":1,"num_words":7,"start":803.23,"end":805.41},{"sentences":[{"text":"Yeah.","start":805.74,"end":806.06,"sentiment":"neutral","sentiment_score":-0.04417295381426811},{"text":"We're either one 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then I think it turned a different color, but I think that was after I plugged it in","start":940.27,"end":948.895,"sentiment":"neutral","sentiment_score":-0.12069634520090543}],"sentiment":"neutral","sentiment_score":-0.12069634520090543,"channel":1,"num_words":26,"start":940.27,"end":948.895},{"sentences":[{"text":"Yeah.","start":949.26,"end":949.42004,"sentiment":"neutral","sentiment_score":-0.05860435590147972},{"text":"But when","start":949.42004,"end":949.74,"sentiment":"neutral","sentiment_score":-0.06517097167670727}],"sentiment":"neutral","sentiment_score":-0.06298209975163142,"channel":0,"num_words":3,"start":949.26,"end":949.74},{"sentences":[{"text":"from","start":949.67505,"end":949.91504,"sentiment":"neutral","sentiment_score":-0.06418704241514206}],"sentiment":"neutral","sentiment_score":-0.06418704241514206,"channel":1,"num_words":1,"start":949.67505,"end":949.91504},{"sentences":[{"text":"you 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LinkD73.","start":1129.1901,"end":1135.91,"sentiment":"neutral","sentiment_score":-0.06400771290063859},{"text":"That's what I see on the on the sticker.","start":1135.91,"end":1139.2101,"sentiment":"neutral","sentiment_score":-0.14702648255560133}],"sentiment":"neutral","sentiment_score":-0.10333239326351568,"channel":0,"num_words":19,"start":1129.1901,"end":1139.2101},{"sentences":[{"text":"That's weird.","start":1140.3099,"end":1141.29,"sentiment":"negative","sentiment_score":-0.5018982291221619},{"text":"That's the a seven three.","start":1143.105,"end":1149.605,"sentiment":"neutral","sentiment_score":-0.21194877326488495},{"text":"That's weird.","start":1150.385,"end":1151.365,"sentiment":"neutral","sentiment_score":-0.26454363763332367}],"sentiment":"neutral","sentiment_score":-0.288069733315044,"channel":1,"num_words":9,"start":1140.3099,"end":1151.365},{"sentences":[{"text":"But look let let me log a phone, and, hopefully, now let me just raise a ticket 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BankScam.","start":1181.315,"end":1187.6549,"sentiment":"negative","sentiment_score":-0.3719384697350589},{"text":"Yeah?","start":1187.7949,"end":1188.2949,"sentiment":"neutral","sentiment_score":-0.0910857766866684}],"sentiment":"negative","sentiment_score":-0.348534078647693,"channel":0,"num_words":12,"start":1181.315,"end":1188.2949},{"sentences":[{"text":"Yeah.","start":1188.79,"end":1189.11,"sentiment":"neutral","sentiment_score":-0.05200222134590149},{"text":"That's right.","start":1189.11,"end":1190.01,"sentiment":"neutral","sentiment_score":-0.018812396563589573}],"sentiment":"neutral","sentiment_score":-0.02987567149102688,"channel":1,"num_words":3,"start":1188.79,"end":1190.01},{"sentences":[{"text":"Okay.","start":1190.59,"end":1191.09,"sentiment":"neutral","sentiment_score":-0.026207176968455315}],"sentiment":"neutral","sentiment_score":-0.026207176968455315,"channel":0,"num_words":1,"start":1190.59,"end":1191.09},{"sentences":[{"text":"Because the password is on the back as well, but it's not","start":1192.23,"end":1196.01,"sentiment":"neutral","sentiment_score":-0.07028017348299424}],"sentiment":"neutral","sentiment_score":-0.07028017348299424,"channel":1,"num_words":12,"start":1192.23,"end":1196.01},{"sentences":[{"text":"Well, that's the password that I gave you.","start":1197.23,"end":1199.25,"sentiment":"neutral","sentiment_score":-0.07846372667700052}],"sentiment":"neutral","sentiment_score":-0.07846372667700052,"channel":0,"num_words":8,"start":1197.23,"end":1199.25},{"sentences":[{"text":"yeah.","start":1199.7949,"end":1200.2749,"sentiment":"neutral","sentiment_score":-0.06229083985090256},{"text":"I'm just seeing that now.","start":1200.2749,"end":1201.6549,"sentiment":"neutral","sentiment_score":-0.060524259507656095}],"sentiment":"neutral","sentiment_score":-0.06081868956486384,"channel":1,"num_words":6,"start":1199.7949,"end":1201.6549},{"sentences":[{"text":"Yeah.","start":1202.795,"end":1203.115,"sentiment":"neutral","sentiment_score":-0.06786741316318512},{"text":"But you're saying nothing's happening.","start":1203.115,"end":1204.635,"sentiment":"neutral","sentiment_score":-0.21792780756950378},{"text":"Right?","start":1204.635,"end":1205.135,"sentiment":"neutral","sentiment_score":-0.14254100620746613}],"sentiment":"neutral","sentiment_score":-0.18572106531688146,"channel":0,"num_words":7,"start":1202.795,"end":1205.135},{"sentences":[{"text":"No.","start":1205.7949,"end":1206.2949,"sentiment":"neutral","sentiment_score":-0.2801967263221741}],"sentiment":"neutral","sentiment_score":-0.2801967263221741,"channel":1,"num_words":1,"start":1205.7949,"end":1206.2949},{"sentences":[{"text":"Alright.","start":1207.675,"end":1208.175,"sentiment":"neutral","sentiment_score":-0.07542286813259125},{"text":"Let's figure out a ticket here.","start":1208.235,"end":1210.3151,"sentiment":"neutral","sentiment_score":-0.03268355503678322},{"text":"New 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name?","start":1396.815,"end":1398.0349,"sentiment":"neutral","sentiment_score":0.015959422569721937}],"sentiment":"neutral","sentiment_score":0.019579101295676082,"channel":0,"num_words":16,"start":1331.95,"end":1398.0349},{"sentences":[{"text":"Bella Neshaldi.","start":1398.55,"end":1399.9651,"sentiment":"neutral","sentiment_score":0.024194336496293545},{"text":"Isabella Neshaldi.","start":1400.8251,"end":1401.9651,"sentiment":"neutral","sentiment_score":0.022405855357646942}],"sentiment":"neutral","sentiment_score":0.023300095926970243,"channel":1,"num_words":4,"start":1398.55,"end":1401.9651},{"sentences":[{"text":"It's Isabelle.","start":1403.1349,"end":1403.7949,"sentiment":"neutral","sentiment_score":0.017807479482144114},{"text":"Alright.","start":1437.42,"end":1437.8201,"sentiment":"neutral","sentiment_score":-0.006552109029144049},{"text":"There's a fault that's been logged now to the engineering side of the network.","start":1437.8201,"end":1442.9601,"sentiment":"neutral","sentiment_score":-0.3279225475021771}],"sentiment":"neutral","sentiment_score":-0.2683442832409021,"channel":0,"num_words":17,"start":1403.1349,"end":1442.9601},{"sentences":[{"text":"Yes.","start":1443.955,"end":1444.455,"sentiment":"neutral","sentiment_score":-0.03456626087427139}],"sentiment":"neutral","sentiment_score":-0.03456626087427139,"channel":1,"num_words":1,"start":1443.955,"end":1444.455},{"sentences":[{"text":"Make sure just leave everything as it is.","start":1444.635,"end":1446.875,"sentiment":"neutral","sentiment_score":0.004302378743886948},{"text":"Don't touch anything.","start":1446.875,"end":1447.8551,"sentiment":"neutral","sentiment_score":-0.197100301583608}],"sentiment":"neutral","sentiment_score":-0.05062562498179349,"channel":0,"num_words":11,"start":1444.635,"end":1447.8551},{"sentences":[{"text":"Yep.","start":1448.4401,"end":1448.9401,"sentiment":"neutral","sentiment_score":0.05194799602031708}],"sentiment":"neutral","sentiment_score":0.05194799602031708,"channel":1,"num_words":1,"start":1448.4401,"end":1448.9401},{"sentences":[{"text":"And just keep an eye on it to see when the services come back on.","start":1449.8351,"end":1454.9751,"sentiment":"neutral","sentiment_score":0.08900772333145142},{"text":"Unfortunately, we don't have any","start":1455.3551,"end":1457.37,"sentiment":"negative","sentiment_score":-0.38231685757637024}],"sentiment":"neutral","sentiment_score":-0.028823421895504,"channel":0,"num_words":20,"start":1449.8351,"end":1457.37},{"sentences":[{"text":"Okay.","start":1462.345,"end":1462.845,"sentiment":"neutral","sentiment_score":-0.2799873352050781}],"sentiment":"neutral","sentiment_score":-0.2799873352050781,"channel":1,"num_words":1,"start":1462.345,"end":1462.845},{"sentences":[{"text":"Internet through the super networks, through their 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Airtel still on here and TP Link, but someone else's.","start":1504.93,"end":1509.43,"sentiment":"neutral","sentiment_score":-0.2452398786942164}],"sentiment":"neutral","sentiment_score":-0.2452398786942164,"channel":1,"num_words":12,"start":1504.93,"end":1509.43},{"sentences":[{"text":"you know, that definitely that's someone else's, not yours.","start":1510.4149,"end":1513.1549,"sentiment":"negative","sentiment_score":-0.4731549819310506}],"sentiment":"negative","sentiment_score":-0.4731549819310506,"channel":0,"num_words":9,"start":1510.4149,"end":1513.1549},{"sentences":[{"text":"Yeah.","start":1513.89,"end":1514.39,"sentiment":"neutral","sentiment_score":-0.10609348863363266}],"sentiment":"neutral","sentiment_score":-0.10609348863363266,"channel":1,"num_words":1,"start":1513.89,"end":1514.39},{"sentences":[{"text":"So you've been logging I don't know how you logged on to that one, but you've been logged in to a wrong 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us.","start":1528.2051,"end":1532.125,"sentiment":"neutral","sentiment_score":-0.000021766043371624415},{"text":"They've acknowledged the ticket that we just wrote or the the fault.","start":1532.125,"end":1535.985,"sentiment":"neutral","sentiment_score":0.07178927057733138}],"sentiment":"neutral","sentiment_score":0.02679484367610947,"channel":0,"num_words":31,"start":1527.9651,"end":1535.985},{"sentences":[{"text":"Yes.","start":1537.37,"end":1537.87,"sentiment":"neutral","sentiment_score":0.0921383649110794}],"sentiment":"neutral","sentiment_score":0.0921383649110794,"channel":1,"num_words":1,"start":1537.37,"end":1537.87},{"sentences":[{"text":"Just depends on how long they take to resolve the problem.","start":1537.885,"end":1541.265,"sentiment":"neutral","sentiment_score":-0.03507731787183068},{"text":"Sometimes it's immediate depending on what the what the problem is.","start":1542.0199,"end":1546.26,"sentiment":"neutral","sentiment_score":-0.03869270050728863},{"text":"If it's just the back end thing that I can fix up remotely, they'll do it.","start":1546.26,"end":1549.72,"sentiment":"neutral","sentiment_score":-0.01297288847854361},{"text":"If it's something that takes longer, they need to send out a technician, then they'll let us know.","start":1551.2999,"end":1556.44,"sentiment":"neutral","sentiment_score":-0.10099708837353522},{"text":"I don't think this is gonna be the case.","start":1557.755,"end":1559.5951,"sentiment":"negative","sentiment_score":-0.36014651589923435}],"sentiment":"neutral","sentiment_score":-0.09351234848682698,"channel":0,"num_words":65,"start":1537.885,"end":1559.5951},{"sentences":[{"text":"Have you had have has there been any electrical outages at your area?","start":1559.5951,"end":1563.615,"sentiment":"neutral","sentiment_score":-0.13766706104461962}],"sentiment":"neutral","sentiment_score":-0.13766706104461962,"channel":0,"num_words":13,"start":1559.5951,"end":1563.615},{"sentences":[{"text":"Not that I know of.","start":1565.0499,"end":1566.35,"sentiment":"neutral","sentiment_score":-0.17091595530509948},{"text":"Nothing happened today from what I know.","start":1566.6499,"end":1568.73,"sentiment":"neutral","sentiment_score":-0.20526993487562453},{"text":"This only I started seeing the no Wi Fi symbol on my phone around 12:30.","start":1568.73,"end":1575.115,"sentiment":"neutral","sentiment_score":-0.16622840464115143}],"sentiment":"neutral","sentiment_score":-0.17721834778785706,"channel":1,"num_words":27,"start":1565.0499,"end":1575.115},{"sentences":[{"text":"On your phone, what phone are you 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kidding.","start":1584.925,"end":1585.665,"sentiment":"neutral","sentiment_score":-0.097924143075943}],"sentiment":"neutral","sentiment_score":-0.097924143075943,"channel":0,"num_words":2,"start":1584.925,"end":1585.665},{"sentences":[{"text":"Yeah.","start":1586.27,"end":1586.77,"sentiment":"neutral","sentiment_score":-0.02573447488248348}],"sentiment":"neutral","sentiment_score":-0.02573447488248348,"channel":1,"num_words":1,"start":1586.27,"end":1586.77},{"sentences":[{"text":"Are you serious?","start":1587.405,"end":1588.2251,"sentiment":"neutral","sentiment_score":-0.07694435492157936},{"text":"That's a bloody good phone.","start":1590.525,"end":1592.2251,"sentiment":"positive","sentiment_score":0.4256798028945923},{"text":"Can you see on that phone if you're still","start":1593.165,"end":1595.005,"sentiment":"neutral","sentiment_score":0.028479845263063908}],"sentiment":"neutral","sentiment_score":0.12669909159269402,"channel":0,"num_words":17,"start":1587.405,"end":1595.005},{"sentences":[{"text":"Yeah.","start":1594.91,"end":1595.41,"sentiment":"neutral","sentiment_score":0.0017861234955489635}],"sentiment":"neutral","sentiment_score":0.0017861234955489635,"channel":1,"num_words":1,"start":1594.91,"end":1595.41},{"sentences":[{"text":"connected to the Wi Fi?","start":1595.005,"end":1596.4651,"sentiment":"neutral","sentiment_score":-0.015301871299743652}],"sentiment":"neutral","sentiment_score":-0.015301871299743652,"channel":0,"num_words":5,"start":1595.005,"end":1596.4651},{"sentences":[{"text":"No.","start":1597.15,"end":1597.65,"sentiment":"neutral","sentiment_score":-0.24006733298301697},{"text":"Not at all.","start":1597.9501,"end":1598.93,"sentiment":"neutral","sentiment_score":-0.22244582076867422}],"sentiment":"neutral","sentiment_score":-0.2268511988222599,"channel":1,"num_words":4,"start":1597.15,"end":1598.93},{"sentences":[{"text":"No.","start":1598.9401,"end":1599.18,"sentiment":"neutral","sentiment_score":-0.22007152438163757},{"text":"Not not for the Internet.","start":1599.18,"end":1600.62,"sentiment":"neutral","sentiment_score":-0.17817083299160003},{"text":"Just connected to it.","start":1600.62,"end":1602.0,"sentiment":"neutral","sentiment_score":-0.12659162655472755}],"sentiment":"neutral","sentiment_score":-0.1617292195558548,"channel":0,"num_words":10,"start":1598.9401,"end":1602.0},{"sentences":[{"text":"Oh, no.","start":1605.475,"end":1606.115,"sentiment":"neutral","sentiment_score":-0.17570117115974426},{"text":"No.","start":1606.115,"end":1606.5149,"sentiment":"neutral","sentiment_score":-0.19804400205612183},{"text":"Not like 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laptop.","start":1966.88,"end":1969.52,"sentiment":"neutral","sentiment_score":-0.21208991607030234},{"text":"How do I do that?","start":1969.52,"end":1970.5599,"sentiment":"neutral","sentiment_score":-0.13029223531484604},{"text":"For what?","start":1970.5599,"end":1971.12,"sentiment":"neutral","sentiment_score":-0.079640232026577},{"text":"On the Wi Fi?","start":1971.12,"end":1972.26,"sentiment":"neutral","sentiment_score":-0.06553864572197199}],"sentiment":"neutral","sentiment_score":-0.1379668070551227,"channel":1,"num_words":17,"start":1966.88,"end":1972.26},{"sentences":[{"text":"No.","start":1973.555,"end":1974.055,"sentiment":"neutral","sentiment_score":-0.24071966111660004},{"text":"Alright.","start":1974.995,"end":1975.495,"sentiment":"neutral","sentiment_score":-0.12036234140396118},{"text":"So alright.","start":1975.635,"end":1980.435,"sentiment":"neutral","sentiment_score":-0.09705797582864761},{"text":"Forget about your 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your your phone has a different a different type of search engine where your Wi Fi on your laptop has a different type of search engine.","start":2011.025,"end":2024.32,"sentiment":"neutral","sentiment_score":-0.14311975639845645}],"sentiment":"neutral","sentiment_score":-0.14140336021470526,"channel":0,"num_words":48,"start":2000.25,"end":2024.32},{"sentences":[{"text":"And we need to use Chrome, not Safari, because Safari doesn't doesn't support this action.","start":2024.62,"end":2034.0651,"sentiment":"neutral","sentiment_score":-0.23245775798956553},{"text":"Okay.","start":2036.205,"end":2036.525,"sentiment":"neutral","sentiment_score":0.002768312580883503},{"text":"Are you having me on the website today?","start":2036.525,"end":2038.0651,"sentiment":"neutral","sentiment_score":0.007984342519193888},{"text":"Yeah.","start":2038.285,"end":2038.525,"sentiment":"neutral","sentiment_score":0.04500580579042435},{"text":"So just on your laptop, turn off the Wi Fi, turn it back on,","start":2038.525,"end":2043.345,"sentiment":"neutral","sentiment_score":0.04940477665513754}],"sentiment":"neutral","sentiment_score":-0.06880899072171022,"channel":0,"num_words":39,"start":2024.62,"end":2043.345},{"sentences":[{"text":"Yep.","start":2044.2849,"end":2044.7849,"sentiment":"neutral","sentiment_score":0.09540413320064545}],"sentiment":"neutral","sentiment_score":0.09540413320064545,"channel":1,"num_words":1,"start":2044.2849,"end":2044.7849},{"sentences":[{"text":"and just see send me a photo of what five Wi Fi names it picks up.","start":2044.4099,"end":2049.07,"sentiment":"neutral","sentiment_score":0.07331226021051407},{"text":"Is that from the Wi Fi or you're fine?","start":2195.7449,"end":2198.005,"sentiment":"neutral","sentiment_score":0.06989669572148058},{"text":"I don't know.","start":2199.665,"end":2200.405,"sentiment":"neutral","sentiment_score":-0.12024374306201935}],"sentiment":"neutral","sentiment_score":0.05147625698841044,"channel":0,"num_words":28,"start":2044.4099,"end":2200.405},{"sentences":[{"text":"No.","start":2200.92,"end":2201.16,"sentiment":"neutral","sentiment_score":-0.2084449827671051},{"text":"That's from my Wi Fi on the laptop.","start":2201.16,"end":2203.82,"sentiment":"neutral","sentiment_score":-0.16033743415027857}],"sentiment":"neutral","sentiment_score":-0.16568271732992595,"channel":1,"num_words":9,"start":2200.92,"end":2203.82},{"sentences":[{"text":"Not from your 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we're here twenty four seven, so you're in the after hours chamber now.","start":2369.06,"end":2374.92,"sentiment":"neutral","sentiment_score":0.13723095027463778}],"sentiment":"neutral","sentiment_score":0.13723095027463778,"channel":0,"num_words":14,"start":2369.06,"end":2374.92},{"sentences":[{"text":"Alright.","start":2375.685,"end":2376.185,"sentiment":"neutral","sentiment_score":0.09537001699209212},{"text":"So the after hour people would just contact you, then you'll contact us.","start":2376.325,"end":2381.945,"sentiment":"neutral","sentiment_score":0.055609767826703876}],"sentiment":"neutral","sentiment_score":0.05844978562423161,"channel":1,"num_words":14,"start":2375.685,"end":2381.945},{"sentences":[{"text":"Yeah.","start":2382.223,"end":2382.543,"sentiment":"neutral","sentiment_score":0.13728544116020203},{"text":"No 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is experiencing issues connecting to their internet router and is seeking assistance from agents. The agents provide instructions on connecting to the router, resetting passwords, and checking the network name. They also advise customers to check if router connections have been made and to send photos of their router and router. The agents also suggest clearing history and history cache and resetting routers if the customers continue experiencing issues."},"intents":{"segments":[{"text":"You you wanna plug that router back into power, please?","start_word":13,"end_word":22,"intents":[{"intent":"Make router power","confidence_score":0.0007073405}]},{"text":"You never press the reset button because that just deletes everything inside the router for authentication.","start_word":340,"end_word":355,"intents":[{"intent":"Fix router issue","confidence_score":0.5657893}]},{"text":"you connected to the Wi Fi at the moment? No. Okay.","start_word":627,"end_word":637,"intents":[{"intent":"Connect to wi fi","confidence_score":0.0996541}]},{"text":"Because usually when I do it, it goes and connects straight to my Wi Fi, but it's not Well, it's probably connected or maybe when you press the reset button, it kicks you off.","start_word":982,"end_word":1015,"intents":[{"intent":"Fix router connection","confidence_score":0.15799002}]},{"text":"Well, your router is if it's that, it's TP LinkD73. That's what I see on the on the sticker. That's weird.","start_word":1523,"end_word":1543,"intents":[{"intent":"Report router issue","confidence_score":0.20934395}]},{"text":"They've acknowledged the ticket that we just wrote or the the fault.","start_word":1864,"end_word":1875,"intents":[{"intent":"Fix technical issues","confidence_score":0.19083078}]},{"text":"But I went into the history of what I've Wi Fi, and I pressed edited and it comes up with what I've connected to in the past. So if you search for the Wi Fi now on your laptop, do you still see Airtel or not? Let me have a look.","start_word":2146,"end_word":2196,"intents":[{"intent":"Request assistance with wi fi connectivity","confidence_score":0.0007090888}]},{"text":"Unless the router is blocked or you you you blocked it when you press that reset. They only just pressed it, but still these routers, I'm not I don't really like this particular router.","start_word":2494,"end_word":2527,"intents":[{"intent":"Fix router issues","confidence_score":0.014455027}]},{"text":"If they don't come up with anything and they say everything's good, we'll have to press the reset button for thirty seconds, reset the whole router, Yep. and then we need to reprovision it. Okay.","start_word":3012,"end_word":3046,"intents":[{"intent":"Reset router","confidence_score":0.09257116}]}]},"sentiments":{"segments":[{"text":"Yes. Yeah. Hi. Look. I'm calling you from ETA regarding your Internet. Yep. You you wanna plug that router back into power, please? Give me a second. Power power supply back in the back of the router. Yep. Okay. You plugged it in? Yeah. It's green at the moment, the light. There you go. What router do you have? TP Link, it's a white one. Is it a cubicle one? Yeah. The light on underneath the router, what color is it, did you say? It's green, and it's flashing. No. It shouldn't be flashing. It should be solid. No. Yeah. Because there was an outage this afternoon, but all the other ones are back online. Alright. Just flashing green. No. It should be solid. It should be a solid color. You know the Ethernet cable that's plugged into that router, the beep to me? Can you just pull it out for about five seconds and put it back in? Yep. Make sure you put it back in the same slot, Yep. please. Alright. Out. Yep. Wait five seconds. Alright. Put it back in. Is it still flashing green? Yeah. Still flushing. Your Unit 50636 Kitchen AM? Yes. Oh, here we go. Oh, now it's red. Okay. Hang on.","start_word":0,"end_word":207,"sentiment":"neutral","sentiment_score":0.019359085708856583},{"text":"That's that's good.","start_word":208,"end_word":210,"sentiment":"positive","sentiment_score":0.3476347327232361},{"text":"Just waiting till it goes green because sometimes they take a lot of these routers. Oh, okay. It's a hearing script from this end. It's still red blushing. Can you just repeat the same action place with the Ethernet plug? Yep. Just leave it out a little bit longer, maybe ten seconds. Alright. Plug it back in. Still red. It looks like Yeah. It's still red flashing. That sounds like an authentication issue. Is there any do you have any pressed anything on the router, reset, or anything like that? I think I did when I took it out or when I restarted it because it wasn't working. Okay. So what you've done, you've deleted the User You've deleted the username and password.","start_word":211,"end_word":333,"sentiment":"neutral","sentiment_score":-0.1100862215810675},{"text":"That's why it's not working.","start_word":334,"end_word":338,"sentiment":"negative","sentiment_score":-0.43629151582717896},{"text":"Yeah.","start_word":339,"end_word":339,"sentiment":"neutral","sentiment_score":-0.23816238343715668},{"text":"You never press the reset button because that just deletes everything inside the router for authentication.","start_word":340,"end_word":355,"sentiment":"negative","sentiment_score":-0.35905513167381287},{"text":"I get a 9. No. That's alright. Let's get this fixed. I'm gonna give you a mobile number. Can you write it down, please? Yep. One second. Right. Yep. Yep. What was it? 0403 Yep. 763 Yep. 744. 724. Now Okay. underneath the router somewhere, there should be a sticker that has a lot of information on it. Yep. Can you make sure you take the whole sticker and send the photo of that sticker to that number I just gave you? Okay.","start_word":356,"end_word":438,"sentiment":"neutral","sentiment_score":0.0265140850096941},{"text":"Thank you.","start_word":439,"end_word":440,"sentiment":"positive","sentiment_score":0.3639362752437592},{"text":"Okay. Got it. Alright. So you've done that. I need you have you got a laptop? Yeah. We're gonna need the laptop for this. Otherwise, on your phone, it's not gonna work properly. Yes. This doesn't have Wi Fi on this. Yeah. It it doesn't have Wi Fi on your laptop. Yeah. So how do you get Internet to your laptop? Probably usually, the Wi Fi Yeah. Well, let what we'll do is just connect to the Wi Fi so we can communicate with the router, and then we'll provision the router so the Internet comes on. Okay. Yeah. So if what I need you to do is connect to the router. You'll see TP Link D973. AP. It'll ask it'll ask for a password. I'll give you the password once you get there. TP link. D973. There's no they didn't have it here, the B973. What do you what do you see? There's Airtel. There's Optus, Telstra, Oh, TPV. so you got Intel there. There's yeah. Airtel five g five f seven six, and there's Airtel two four g Alright. five So are four. you connected to the Wi Fi at the moment? No. Okay. Connect to the Airtel five g. Five g. It requires a password. Yeah. VForVictory, V. Yep. LForLima, L. Yep. SmallHForHarry, More h for Harry. NForNelly, Nearly up. the number 5, Number five. SmallDForDavid, Yep. and VForVictory. You say BOB? That VForVictory. Oh, yes. Okay. Connect to the Wi Fi. It doesn't let me join. So it's Capital VForVictorLForLlamaLowercaseH, Yep. Capital Uppercase. N, Yep. A5ThenLowDAV. Correct. Yes. Mhmm.","start_word":441,"end_word":703,"sentiment":"neutral","sentiment_score":-0.013440541884093457},{"text":"No. It won't let me press join.","start_word":704,"end_word":710,"sentiment":"negative","sentiment_score":-0.4412176012992859},{"text":"There should be more numbers maybe in the password. Oh, hang on. There's a oh, yeah. Before the sorry. Okay. The first name is a small n. A small n? M for Mary, Oh, m. that's before the capital V, the first letter. So it should be MForMaryVLLettersSmallHNNumber5SmallDD. It's connection timed out. Interesting. So LowercaseM Yep. then UppercaseVL, z. Yep. LowercaseH, Yep. UppercaseInfinelli, Yep. the number the number 5Lowercase Mhmm. DForDavid, and A UppercaseVForVictory. Mhmm. Yeah. I've got that there. Just trying It's not connecting? to see. No. It's loading. Connection timed out. Time that is one thing, but are are you connected to the Wi Fi?","start_word":711,"end_word":817,"sentiment":"neutral","sentiment_score":-0.0528910830616951},{"text":"Not the No. Internet.","start_word":818,"end_word":821,"sentiment":"negative","sentiment_score":-0.364143580198288},{"text":"The Internet stuff in the house. The Wi Fi is the signal to the router. The Internet is what goes through the router, through the Wi Fi to your laptop. Yeah. No. It I'd put the password and press join, and then it was loading on the Wi Fi symbol, and then it just came back to the password section and says connection time out. I'll send a photo. Would you be already connected to the Wi Fi by any chance? Maybe No. like before or I'll send a photo. alright. What do you are you using Apple? Yeah. It sure it's got the show password. Yep. Can you click on that and just send me another photo? Sorry. No. That's alright. Connection time. Now you still got Airtel five g there. That means that you have you might have pressed the reset button, but it hasn't reset the router. Otherwise, it wouldn't have it. It will have the Yeah. Because usually when I do it, it goes and connects straight to my Wi Fi, but it's not Well, it's probably connected or maybe when you press the reset button, it kicks you off. Do you remember what password you had before for your Wi Fi? No. I don't remember. Let me check. Can you try A? I'll text it to you. Okay. Can you try that for the password? For the five g one, it's old? Yeah. We're either one here. Okay. It's AY. It's loading. Yep. Connection time out as well. Same thing happened. That's not that's not the password. Alright. Can you try 12345678? Okay. 12345678. No. Swipe work as well. Same thing. I'm just thinking it could be a fault. I might need to might need to log a fault to Super Networks. Because if you still see the Airtel name, it means that the router hasn't been hasn't been you haven't deleted the router yet, so everything's how long did you press the reset button for? Oh, I need to push it once, and then I think it turned a different color, but I think that was after I plugged it in Yeah. But when from you pushed what it, I how long did you push it for? One second? Three seconds? maybe about one second. You held it I'll say you just pushed it and let go. Yeah? Yeah.","start_word":822,"end_word":1216,"sentiment":"neutral","sentiment_score":-0.08121309463359133},{"text":"But when you did that, it kicked you off the Wi Fi. That's what happened.","start_word":1217,"end_word":1231,"sentiment":"negative","sentiment_score":-0.41526150703430176},{"text":"Okay. So you're not connected to the is anything any other device connected to the Wi Fi? Do you know? No. Only yeah. No. Just the laptop and the not even the TP Link of the five zero six is usually coming up either. T Pilling five zero six. What's that? That's what usually comes up for our Wi Fi. Oh, not Airtel? No. It's not there till. No. No need for us over here. Okay. So the name of the Wi Fi is t filling fiber or something, is it? Yeah. It's like tapered link five zero six. And that's the Wi Fi you connect to. Yeah. So if you turn off your look.","start_word":1232,"end_word":1346,"sentiment":"neutral","sentiment_score":-0.08298686891794205},{"text":"Your laptop needs to can you put the power supply to your laptop because the battery is really low? And that's not gonna help with what we're trying to do. Maybe that's probably why they can't log onto the Wi Fi. Because it's very low on power.","start_word":1347,"end_word":1393,"sentiment":"negative","sentiment_score":-0.3716188669204712},{"text":"Okay. Okay. It's charging. Can you text to me what the Wi Fi name that you normally connect to is? Yep. I think it's this I mean, they shouldn't I mean, I don't know how you can have two Wi Fi names, two different Wi Fi names with the same router. Do you have another router there or just one. that one? Just that one.","start_word":1394,"end_word":1458,"sentiment":"neutral","sentiment_score":-0.07143357396125793},{"text":"No. You can't have you can't have two different names with the same Wi Fi. It doesn't make sense.","start_word":1459,"end_word":1477,"sentiment":"negative","sentiment_score":-0.39043742418289185},{"text":"They're the ones usually I connect to, the ones I just sent. One of Deep fiddling five zero six those. 506. It's one of those ones. I think it's the bottom one. Then that that's not your router. That's somebody else's router. Is it? Well, your router is if it's that, it's TP LinkD73. That's what I see on the on the sticker.","start_word":1478,"end_word":1540,"sentiment":"neutral","sentiment_score":-0.1532021462917328},{"text":"That's weird.","start_word":1541,"end_word":1542,"sentiment":"negative","sentiment_score":-0.5126711130142212},{"text":"That's the a seven three. That's weird. But look let let me log a phone, and, hopefully, now let me just raise a ticket here. Okay. Where is your address again? Yeah. Let's see.","start_word":1543,"end_word":1576,"sentiment":"neutral","sentiment_score":-0.08760229498147964},{"text":"Because we've had some other averages in like, you're in BankScam.","start_word":1577,"end_word":1587,"sentiment":"negative","sentiment_score":-0.3695158660411834},{"text":"Yeah? Yeah. That's right. Okay. Because the password is on the back as well, but it's not Well, that's the password that I gave you. yeah. I'm just seeing that now. Yeah. But you're saying nothing's happening. Right? No. Alright. Let's figure out a ticket here. New ticket. Yeah. K. Let me just check. So this is the JP link. IH37. What was your name? Bella Neshaldi. Isabella Neshaldi. It's Isabelle. Alright. There's a fault that's been logged now to the engineering side of the network. Yes. Make sure just leave everything as it is. Don't touch anything. Yep. And just keep an eye on it to see when the services come back on.","start_word":1588,"end_word":1701,"sentiment":"neutral","sentiment_score":-0.06692922860383987},{"text":"Unfortunately, we don't have any Okay.","start_word":1702,"end_word":1707,"sentiment":"negative","sentiment_score":-0.34906378388404846},{"text":"Internet through the super networks, through their network. Okay.","start_word":1708,"end_word":1716,"sentiment":"neutral","sentiment_score":-0.2883170247077942},{"text":"But for some reason, if there's a a glitch or there's some issue with the network side of it, the Internet won't flow through the fiber. And I've got a feeling that's what's happening here.","start_word":1717,"end_word":1751,"sentiment":"negative","sentiment_score":-0.44547271728515625},{"text":"You can still you can see you can still see Airtel 2.4 g and five g. So that means that the router has not been deleted. So you only just pressed and released the button. So Yeah. that Well, there's Airtel still on here and TP Link, but someone else's.","start_word":1752,"end_word":1801,"sentiment":"neutral","sentiment_score":-0.12637950479984283},{"text":"you know, that definitely that's someone else's, not yours.","start_word":1802,"end_word":1810,"sentiment":"negative","sentiment_score":-0.4715733230113983},{"text":"Yeah. So you've been logging I don't know how you logged on to that one, but you've been logged in to a wrong server. Yeah. I'm not sure. So what normally happens from here? Yeah. Well, they've gotta get back to us, and we just wait for them to get back to us. They've acknowledged the ticket that we just wrote or the the fault. Yes. Just depends on how long they take to resolve the problem. Sometimes it's immediate depending on what the what the problem is. If it's just the back end thing that I can fix up remotely, they'll do it. If it's something that takes longer, they need to send out a technician, then they'll let us know.","start_word":1811,"end_word":1932,"sentiment":"neutral","sentiment_score":-0.07295880906405997},{"text":"I don't think this is gonna be the case.","start_word":1933,"end_word":1941,"sentiment":"negative","sentiment_score":-0.3535301983356476},{"text":"Have you had have has there been any electrical outages at your area? Not that I know of. Nothing happened today from what I know. This only I started seeing the no Wi Fi symbol on my phone around 12:30. On your phone, what phone are you using? IPhone. Which one? The 16 Pro Max. You're kidding. Yeah. Are you serious?","start_word":1942,"end_word":2002,"sentiment":"neutral","sentiment_score":-0.10880183428525925},{"text":"That's a bloody good phone.","start_word":2003,"end_word":2007,"sentiment":"positive","sentiment_score":0.4211798310279846},{"text":"Can you see on that phone if you're still Yeah. connected to the Wi Fi? No. Not at all. No. Not not for the Internet. Just connected to it. Oh, no. No. Not like that. With the usually, I would just say that, and it would usually say no in or low Internet or some no Internet connection. The the yellow thing, that doesn't even come up at all. Not not even the Wi Fi name is showing. On your phone. Yeah. But not even when when it, like, searches for Bluetooth, for example. Yeah. Same when you turn the Wi Fi off and on on the thing, it still won't even show the name of the thing because what If you I've you done you'll see it on your your laptop. no. I didn't as well. But I went into the history of what I've Wi Fi, and I pressed edited and it comes up with what I've connected to in the past. So if you search for the Wi Fi now on your laptop, do you still see Airtel or not? Let me have a look. Because I could I mean, the photo you sent me, I could see Airtel there, clearly. 2.4 and five g. Also, I do have a different Wi Fi name with my TP Link password. It Which comes up it it shows me on my TP Link five zero six that I've went into with history. It has a different password in there. but is that for the the TP Link in your house or someone else's house? Well, it says TP Link 506, which I normally do connect oh, wait. Hold on. It's coming And because then the TP Link in your in your apartment is TPLinkD7 D973. yeah. I just seen that one now. That one's got the password you showed me. But then I've got the TP Link 506 here, Yeah. and that has the password of what I've put as well. Yeah. But that's TP Link. That's have you have you got hang on. Let me just check. 63. TP Link's 50 what? 506. Yeah. But I don't even see it in your search or a Wi Fi search. I can see here it's down in Festigo, Froggy, Habibi, HP, Net, Lotus, Mayal. Then you got Nagin, Nokia. Yeah. Obviously, I don't know what it is, but I see more on my computer than what I see on my phone. Yeah. Because your computer is bigger, so I could give you more on your computer, can you turn off and turn on the Wi Fi and see if you see the same name? And just turn off turn off the Wi Fi and just turn it over.","start_word":2008,"end_word":2465,"sentiment":"neutral","sentiment_score":-0.05389106058511541},{"text":"No. Nothing. Nothing's showing. Nothing's showing there at all. Oh, no.","start_word":2466,"end_word":2476,"sentiment":"negative","sentiment_score":-0.515504777431488},{"text":"There is things showing, but nothing that Can that's you send mine. me a photo? Yep. Yeah. Unless the router is blocked or you you you blocked it when you press that reset.","start_word":2477,"end_word":2509,"sentiment":"neutral","sentiment_score":-0.10643360018730164},{"text":"They only just pressed it, but still these routers, I'm not I don't really like this particular router. They're not I our routers. They're the ones that I don't didn't know.","start_word":2510,"end_word":2540,"sentiment":"negative","sentiment_score":-0.4388926327228546},{"text":"keep It came them. with it came with the place when we moved in. Yeah. I can still see Airtel at the top there. So I can see you've got 245, then I can see quick shared evening. They're See. the past see the one that I've sent you now? They're the past ones I've connected to. I don't know why tp link d 973 is there, but then the TP Link of the 506 is there as well. Where is this account? I found a tiny office. Yeah. I don't know. Keep healing 973. Is that the one that's on the sticker? Yeah. That's the one. Yeah. Well, can you click on that one and Yeah. put in that password, see if you connect. Oh, this is history, what I've connect connected to in the past. Alright. Okay.","start_word":2541,"end_word":2679,"sentiment":"neutral","sentiment_score":-0.02015654556453228},{"text":"So I think your computer is not giving you the right information.","start_word":2680,"end_word":2691,"sentiment":"negative","sentiment_score":-0.4607748091220856},{"text":"You need to clear your history cache on your laptop. Clear my history on my laptop. How do I do that? For what? On the Wi Fi? No. Alright. So alright. Forget about your history. I need to know, can you send me a second photo, but I can't see all the all the Wi Fi's? Can you Yeah. That's that's on my phone. oh, that's on your phone. Yeah. No. I need it from the laptop. Oh. Yeah. The laptop's what I need. I need to see what Wi Fi is your laptop is picking up. Yeah. Because your your your phone has a different a different type of search engine where your Wi Fi on your laptop has a different type of search engine. And we need to use Chrome, not Safari, because Safari doesn't doesn't support this action. Okay. Are you having me on the website today? Yeah. So just on your laptop, turn off the Wi Fi, turn it back on, Yep. and just see send me a photo of what five Wi Fi names it picks up. Is that from the Wi Fi or you're fine? I don't know. No. That's from my Wi Fi on the laptop. Not from your laptop. Yeah. Laptop. I don't see I don't see air telling you anymore. Ethel's up the top. I don't see it. All I see is Telstra FCD95A. And you'll need to scroll up from the top and then send a photo. But you can still see the air count. Right? Yeah. 244G and 5G. So that's still there. Alright. Yeah. I got it now. Anyway, look. Network Super Networks have acknowledged it. Let's see what they say. I'll be gonna give it about half an hour to an hour or something like that. Okay. Yeah. It's oh, yeah. It's still showing still. And yeah. It's still showing, which means you haven't deleted anything. Yeah. If they don't come up with anything and they say everything's good, we'll have to press the reset button for thirty seconds, reset the whole router, Yep. and then we need to reprovision it. Okay. Alright?","start_word":2692,"end_word":3047,"sentiment":"neutral","sentiment_score":-0.0776055067400919},{"text":"And if that doesn't work, it probably means that the router's not working anymore. We need to get a new router.","start_word":3048,"end_word":3068,"sentiment":"negative","sentiment_score":-0.4409843981266022},{"text":"Alright. Okay. Yeah. So Because that that that router is a couple of years old, that one. alright. Yeah. It's a couple years old. I've been here for two years. So Yeah. yeah. Yeah. This guy's back in the room. Yeah. Like, yeah, Tom got his spot there. Yeah. So they'll just call you guys and then you will call us? Yeah. No. We'll I'll I'll call you, and I'll text you on that number. Alright? Alright.","start_word":3069,"end_word":3145,"sentiment":"neutral","sentiment_score":-0.025809135820184435},{"text":"Thank Because you.","start_word":3146,"end_word":3148,"sentiment":"positive","sentiment_score":0.34599754214286804},{"text":"we're we're here twenty four seven, so you're in the after hours chamber now. Alright. So the after hour people would just contact you, then you'll contact us. Yeah. No worries. Alright.","start_word":3149,"end_word":3180,"sentiment":"neutral","sentiment_score":0.11729460209608078},{"text":"Thank you. Thank you. Bye.","start_word":3181,"end_word":3185,"sentiment":"positive","sentiment_score":0.5982688069343567}],"average":{"sentiment":"neutral","sentiment_score":-0.08057159391805482}}}}