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Yes. Hello. Good afternoon. This is Marlene from Ertol tech support.\n\nMay I speak with? Yeah. I just wanted to check-in because the service is now online, so it should be up and running. Are are you able to connect now or use the Internet or still no connection? Okay.\n\nYeah. But on your end, it's now showing online, so you should be able to use the Internet. But if the issue is still there, just mhmm. Yeah. Yesterday, it was showing online.\n\nYeah. Sure. But the ticket to the network team is still in progress. We're still not closing it even though the service is showing online on our end. Yeah.\n\nBut are you able to connect with the service? It's still showing no Internet connection. Okay. Thank you, sir. Just, yeah, just give us a callback because we do have our support.\n\nSo if ever you'll be calling late night, we can still answer the call if ever. K. Thank you. Bye. 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Yes. Hello. Yes. I'm not home, so I don't know. Unless I get home. It was showing. You guys said it was showing even yesterday, and it wasn't working. And it wasn't working. Yeah. And this morning, before I left, it still wasn't showing. It it still wasn't working, and you guys said it's online. So once I get home, if it's not working, I'll call again. It's showing online, but there is no Internet. That's what it said yesterday. This morning, it was saying no Internet when I left. So not unless when once I get home, I'll check and see. Yeah. Okay. 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Yes. Hello. Yes. I'm not home, so I don't know.\n\nUnless I get home. It was showing. You guys said it was showing even yesterday, and it wasn't working. And it wasn't working. Yeah.\n\nAnd this morning, before I left, it still wasn't showing. It it still wasn't working, and you guys said it's online. So once I get home, if it's not working, I'll call again. It's showing online, but there is no Internet. That's what it said yesterday.\n\nThis morning, it was saying no Internet when I left. So not unless when once I get home, I'll check and see. Yeah. Okay. Okay.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.012048939242959024},{"text":"Yes.","start":4.96,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.09986955672502518},{"text":"Hello.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.1547824740409851},{"text":"Yes.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.21099931001663208},{"text":"I'm not home, so I don't know.","start":25.005,"end":26.765,"sentiment":"neutral","sentiment_score":-0.2046291402408055}],"sentiment":"neutral","sentiment_score":-0.08679124560545791,"num_words":11,"start":3.28,"end":26.765},{"sentences":[{"text":"Unless I get home.","start":26.765,"end":28.305,"sentiment":"neutral","sentiment_score":-0.17409349605441093},{"text":"It was showing.","start":38.0,"end":39.22,"sentiment":"neutral","sentiment_score":-0.10537406553824742},{"text":"You guys said it was showing even yesterday, and it wasn't working.","start":40.16,"end":44.42,"sentiment":"neutral","sentiment_score":-0.24547307565808296},{"text":"And it wasn't working.","start":50.545,"end":52.245,"sentiment":"neutral","sentiment_score":-0.18160990439355373},{"text":"Yeah.","start":52.305,"end":52.805,"sentiment":"neutral","sentiment_score":-0.12100933492183684}],"sentiment":"neutral","sentiment_score":-0.20023425171772638,"num_words":24,"start":26.765,"end":52.805},{"sentences":[{"text":"And this morning, before I left, it still wasn't showing.","start":53.184998,"end":57.845,"sentiment":"neutral","sentiment_score":-0.17988617718219757},{"text":"It it still wasn't working, and you guys said it's online.","start":58.065,"end":62.41,"sentiment":"neutral","sentiment_score":-0.21399584818970074},{"text":"So once I get home, if it's not working, I'll call again.","start":62.550003,"end":66.73,"sentiment":"neutral","sentiment_score":-0.1978396140038967},{"text":"It's showing online, but there is no Internet.","start":79.195,"end":82.415,"sentiment":"neutral","sentiment_score":-0.19731814786791801},{"text":"That's what it said yesterday.","start":82.555,"end":84.175,"sentiment":"neutral","sentiment_score":-0.09592167586088181}],"sentiment":"neutral","sentiment_score":-0.18663141374354777,"num_words":46,"start":53.184998,"end":84.175},{"sentences":[{"text":"This morning, it was saying no Internet when I left.","start":93.05,"end":99.305,"sentiment":"neutral","sentiment_score":-0.15320879444479943},{"text":"So not unless when once I get home, I'll check and see.","start":99.305,"end":104.765,"sentiment":"neutral","sentiment_score":-0.04074422953029474},{"text":"Yeah.","start":105.065,"end":105.565,"sentiment":"neutral","sentiment_score":0.06800483167171478},{"text":"Okay.","start":117.77,"end":118.27,"sentiment":"neutral","sentiment_score":0.10779297351837158},{"text":"Okay.","start":122.01,"end":122.51,"sentiment":"neutral","sentiment_score":0.10526007413864136}],"sentiment":"neutral","sentiment_score":-0.06959843277931213,"num_words":25,"start":93.05,"end":122.51}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello? Yes. Hello.\n\nChannel 1: Yes. Hello.\n\nChannel 0: Good afternoon.\n\nChannel 1: Yes.\n\nChannel 0: This is Marlene from Ertol tech support. May I speak with? Yeah. I just wanted to check-in because the service is now online, so it should be up and running. Are are you able to connect now or use the Internet or still no connection?\n\nChannel 1: I'm not home, so I don't know. Unless I get home.\n\nChannel 0: Okay. Yeah. But on your end, it's now showing online, so you should be able to use the Internet. But if the issue\n\nChannel 1: It\n\nChannel 0: is\n\nChannel 1: was\n\nChannel 0: still there,\n\nChannel 1: showing.\n\nChannel 0: just mhmm.\n\nChannel 1: You guys said it was showing even yesterday, and it wasn't working.\n\nChannel 0: Yeah. Yesterday, it was showing\n\nChannel 1: And\n\nChannel 0: online.\n\nChannel 1: it wasn't working. Yeah. And this morning, before I left, it still wasn't showing. It it still wasn't working, and you guys said it's online. So once I get home, if it's not working, I'll call again.\n\nChannel 0: Yeah. Sure. But the ticket to the network team is still in progress. We're still not closing it even though the service is showing online on our\n\nChannel 1: It's showing online, but there is no Internet. That's\n\nChannel 0: end.\n\nChannel 1: what it said yesterday.\n\nChannel 0: Yeah. But are you able to connect with the service? It's still showing no Internet connection.\n\nChannel 1: This morning, it was saying no Internet when\n\nChannel 0: Okay.\n\nChannel 1: I left. So not unless when once I get home, I'll check\n\nChannel 0: Thank you,\n\nChannel 1: and\n\nChannel 0: sir.\n\nChannel 1: see. Yeah.\n\nChannel 0: Just, yeah, just give us a callback because we do have our support. So if ever you'll be calling late night, we can still answer the call if ever.\n\nChannel 1: Okay.\n\nChannel 0: K. Thank you. Bye. Have a great day.\n\nChannel 1: Okay.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.012048939242959024}],"sentiment":"neutral","sentiment_score":0.012048939242959024,"channel":1,"num_words":1,"start":3.28,"end":3.78},{"sentences":[{"text":"Hello?","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.017102796584367752},{"text":"Yes.","start":4.56,"end":4.88,"sentiment":"neutral","sentiment_score":0.05741492658853531},{"text":"Hello.","start":4.88,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.057522885501384735}],"sentiment":"neutral","sentiment_score":0.044013536224762596,"channel":0,"num_words":3,"start":3.36,"end":5.2799997},{"sentences":[{"text":"Yes.","start":4.96,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.09986955672502518},{"text":"Hello.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.1547824740409851}],"sentiment":"neutral","sentiment_score":0.12732601538300514,"channel":1,"num_words":2,"start":4.96,"end":5.7799997},{"sentences":[{"text":"Good 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on our","start":73.985,"end":79.63,"sentiment":"neutral","sentiment_score":-0.11008285571421896}],"sentiment":"neutral","sentiment_score":-0.09250064552934081,"channel":0,"num_words":27,"start":67.825,"end":79.63},{"sentences":[{"text":"It's showing online, but there is no Internet.","start":79.195,"end":82.415,"sentiment":"neutral","sentiment_score":-0.19731814786791801},{"text":"That's","start":82.555,"end":82.875,"sentiment":"neutral","sentiment_score":-0.17153476178646088}],"sentiment":"neutral","sentiment_score":-0.19445332719220054,"channel":1,"num_words":9,"start":79.195,"end":82.875},{"sentences":[{"text":"end.","start":82.729996,"end":83.229996,"sentiment":"neutral","sentiment_score":-0.1535777449607849}],"sentiment":"neutral","sentiment_score":-0.1535777449607849,"channel":0,"num_words":1,"start":82.729996,"end":83.229996},{"sentences":[{"text":"what it said 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you,","start":103.384995,"end":103.865,"sentiment":"neutral","sentiment_score":0.15509795024991035}],"sentiment":"neutral","sentiment_score":0.15509795024991035,"channel":0,"num_words":2,"start":103.384995,"end":103.865},{"sentences":[{"text":"and","start":103.784996,"end":104.265,"sentiment":"neutral","sentiment_score":0.17112722992897034}],"sentiment":"neutral","sentiment_score":0.17112722992897034,"channel":1,"num_words":1,"start":103.784996,"end":104.265},{"sentences":[{"text":"sir.","start":103.865,"end":104.365,"sentiment":"neutral","sentiment_score":0.15834221243858335}],"sentiment":"neutral","sentiment_score":0.15834221243858335,"channel":0,"num_words":1,"start":103.865,"end":104.365},{"sentences":[{"text":"see.","start":104.265,"end":104.765,"sentiment":"neutral","sentiment_score":0.05521661788225174},{"text":"Yeah.","start":105.065,"end":105.565,"sentiment":"neutral","sentiment_score":0.06800483167171478}],"sentiment":"neutral","sentiment_score":0.06161072477698326,"channel":1,"num_words":2,"start":104.265,"end":105.565},{"sentences":[{"text":"Just, yeah, just give us a callback because we do have our support.","start":105.225,"end":109.6,"sentiment":"neutral","sentiment_score":0.09372714104560706},{"text":"So if ever you'll be calling late night, we can still answer the call if ever.","start":109.6,"end":115.864944,"sentiment":"neutral","sentiment_score":0.04890524735674262}],"sentiment":"neutral","sentiment_score":0.06899782038968184,"channel":0,"num_words":29,"start":105.225,"end":115.864944},{"sentences":[{"text":"Okay.","start":117.77,"end":118.27,"sentiment":"neutral","sentiment_score":0.10779297351837158}],"sentiment":"neutral","sentiment_score":0.10779297351837158,"channel":1,"num_words":1,"start":117.77,"end":118.27},{"sentences":[{"text":"K.","start":119.12494,"end":119.44494,"sentiment":"neutral","sentiment_score":0.13677601516246796},{"text":"Thank you.","start":119.44494,"end":120.08494,"sentiment":"positive","sentiment_score":0.3510889261960983},{"text":"Bye.","start":120.08494,"end":120.40494,"sentiment":"neutral","sentiment_score":0.3240389823913574},{"text":"Have a great day.","start":120.40494,"end":121.46494,"sentiment":"positive","sentiment_score":0.5288643389940262}],"sentiment":"positive","sentiment_score":0.40980627574026585,"channel":0,"num_words":8,"start":119.12494,"end":121.46494},{"sentences":[{"text":"Okay.","start":122.01,"end":122.51,"sentiment":"neutral","sentiment_score":0.10526007413864136}],"sentiment":"neutral","sentiment_score":0.10526007413864136,"channel":1,"num_words":1,"start":122.01,"end":122.51}]},"summary":{"result":"success","short":"A customer named Marlene from Er reminded... is calling about a service that is now online and should be up and running soon. The customer is having trouble connecting to the service and is not showing any Internet connection. The support team is still working on the ticket and the customer is instructed to call back if they are unable to answer the call."},"intents":{"segments":[{"text":"I just wanted to check-in because the service is now online, so it should be up and running. Are are you able to connect now or use the Internet or still no connection?","start_word":21,"end_word":53,"intents":[{"intent":"Check-in","confidence_score":0.58865154}]},{"text":"Are are you able to connect now or use the Internet or still no connection?","start_word":39,"end_word":53,"intents":[{"intent":"Connect","confidence_score":0.41560277}]},{"text":"Just, yeah, just give us a callback because we do have our support. So if ever you'll be calling late night, we can still answer the call if ever. Okay.","start_word":236,"end_word":265,"intents":[{"intent":"Obtain assistance","confidence_score":0.000034367353},{"intent":"Request callback","confidence_score":0.08255635}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Yes. Hello. Yes. Hello.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.06645692884922028},{"text":"Good afternoon.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.3743266463279724},{"text":"Yes. This is Marlene from Ertol tech support. May I speak with? Yeah. I just wanted to check-in because the service is now online, so it should be up and running. Are are you able to connect now or use the Internet or still no connection? I'm not home, so I don't know. Unless I get home. Okay. Yeah. But on your end, it's now showing online, so you should be able to use the Internet. But if the issue It is was still there, showing. just mhmm. You guys said it was showing even yesterday, and it wasn't working. Yeah. Yesterday, it was showing And online. it wasn't working. Yeah. And this morning, before I left, it still wasn't showing. It it still wasn't working, and you guys said it's online. So once I get home, if it's not working, I'll call again. Yeah. Sure. But the ticket to the network team is still in progress. We're still not closing it even though the service is showing online on our It's showing online, but there is no Internet. That's end. what it said yesterday. Yeah. But are you able to connect with the service? It's still showing no Internet connection. This morning, it was saying no Internet when Okay. I left. So not unless when once I get home, I'll check Thank you, and sir. see. Yeah. Just, yeah, just give us a callback because we do have our support. So if ever you'll be calling late night, we can still answer the call if ever. Okay. K.","start_word":8,"end_word":266,"sentiment":"neutral","sentiment_score":-0.04989764839410782},{"text":"Thank you.","start_word":267,"end_word":268,"sentiment":"positive","sentiment_score":0.3442196846008301},{"text":"Bye.","start_word":269,"end_word":269,"sentiment":"neutral","sentiment_score":0.3240389823913574},{"text":"Have a great day.","start_word":270,"end_word":273,"sentiment":"positive","sentiment_score":0.5267307758331299},{"text":"Okay.","start_word":274,"end_word":274,"sentiment":"neutral","sentiment_score":0.15733909606933594}],"average":{"sentiment":"neutral","sentiment_score":-0.027668162206908566}}}}