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Hi there. My name is Essence Hasib. I'd I'm just having a bit of issue. I'm unable to connect Internet to my work laptop.\n\nIt is not it's not going through the VPN. Mhmm. Zero four three two eight nine six one five eight. H as in Hasid. Mhmm.\n\nOkay.","paragraphs":[{"sentences":[{"text":"Hello.","start":5.3599997,"end":5.6,"sentiment":"neutral","sentiment_score":0.02374866232275963},{"text":"Hi there.","start":5.6,"end":6.0,"sentiment":"neutral","sentiment_score":-0.00041592912748456},{"text":"My name is Essence Hasib.","start":6.0,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.004902056232094765},{"text":"I'd I'm just having a bit of issue.","start":8.0,"end":10.74,"sentiment":"neutral","sentiment_score":-0.13058067113161087},{"text":"I'm unable to connect Internet to my work laptop.","start":11.84,"end":15.795,"sentiment":"neutral","sentiment_score":-0.21480382316642338}],"sentiment":"neutral","sentiment_score":-0.11721810769289732,"num_words":25,"start":5.3599997,"end":15.795},{"sentences":[{"text":"It is not it's not going through the VPN.","start":18.255,"end":20.675,"sentiment":"neutral","sentiment_score":-0.18622135370969772},{"text":"Mhmm.","start":29.61,"end":30.11,"sentiment":"neutral","sentiment_score":-0.015346959233283997},{"text":"Zero four three two eight nine six one five eight.","start":34.65,"end":39.15,"sentiment":"neutral","sentiment_score":0.0024997967761009932},{"text":"H as in Hasid.","start":42.754997,"end":43.815,"sentiment":"neutral","sentiment_score":0.018393306294456124},{"text":"Mhmm.","start":53.074997,"end":53.574997,"sentiment":"neutral","sentiment_score":-0.02648682147264481}],"sentiment":"neutral","sentiment_score":-0.06477019084617495,"num_words":25,"start":18.255,"end":53.574997},{"sentences":[{"text":"Okay.","start":60.08,"end":60.58,"sentiment":"neutral","sentiment_score":0.14472255110740662}],"sentiment":"neutral","sentiment_score":0.14472255110740662,"num_words":1,"start":60.08,"end":60.58}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your Total account. How may I help you today?\n\nChannel 1: Hello. Hi there. My name is Essence Hasib. I'd I'm just having a bit of issue. I'm unable to connect Internet\n\nChannel 0: Oh,\n\nChannel 1: to my work laptop.\n\nChannel 0: I'm so sorry\n\nChannel 1: It\n\nChannel 0: to\n\nChannel 1: is\n\nChannel 0: hear\n\nChannel 1: not\n\nChannel 0: about\n\nChannel 1: it's\n\nChannel 0: that.\n\nChannel 1: not going through the VPN.\n\nChannel 0: Mhmm. I I just need to pull out your account. In that way, I could check if there is a available tech rep\n\nChannel 1: Mhmm.\n\nChannel 0: to transfer the call. Okay? What is your phone number and your full name?\n\nChannel 1: Zero four three two eight nine six one five eight.\n\nChannel 0: Thank you. And your full name, please?\n\nChannel 1: H as in Hasid.\n\nChannel 0: Thank you. Nice to have you on the line, Asan. Just give me a minute or two. Let me check if our tech rep is not engaged on a call.\n\nChannel 1: Mhmm.\n\nChannel 0: I'll try to transfer the call. If not, I will endorse you to them so they could call you Just bear with me here. Okay? Thank\n\nChannel 1: Okay.\n\nChannel 0: you. Thank you so much for staying the line, miss Eve. I'm transferring the call now to tech department. Just one moment. Okay?","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.29996365308761597},{"text":"Good afternoon.","start":0.71999997,"end":1.52,"sentiment":"positive","sentiment_score":0.4768650382757187},{"text":"Thank you so much for calling your Total account.","start":1.52,"end":3.84,"sentiment":"positive","sentiment_score":0.7188423011038039},{"text":"How may I help you today?","start":3.84,"end":5.06,"sentiment":"positive","sentiment_score":0.5831627150376638}],"sentiment":"positive","sentiment_score":0.6234583738777373,"channel":0,"num_words":18,"start":0.56,"end":5.06},{"sentences":[{"text":"Hello.","start":5.3599997,"end":5.6,"sentiment":"neutral","sentiment_score":0.02374866232275963},{"text":"Hi there.","start":5.6,"end":6.0,"sentiment":"neutral","sentiment_score":-0.00041592912748456},{"text":"My name is Essence Hasib.","start":6.0,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.004902056232094765},{"text":"I'd I'm just having a bit of issue.","start":8.0,"end":10.74,"sentiment":"neutral","sentiment_score":-0.13058067113161087},{"text":"I'm unable to connect Internet","start":11.84,"end":14.415,"sentiment":"neutral","sentiment_score":-0.2535385459661484}],"sentiment":"neutral","sentiment_score":-0.10785290541216022,"channel":1,"num_words":21,"start":5.3599997,"end":14.415},{"sentences":[{"text":"Oh,","start":14.055,"end":14.555,"sentiment":"neutral","sentiment_score":-0.17236077785491943}],"sentiment":"neutral","sentiment_score":-0.17236077785491943,"channel":0,"num_words":1,"start":14.055,"end":14.555},{"sentences":[{"text":"to my work laptop.","start":14.415,"end":15.795,"sentiment":"neutral","sentiment_score":-0.16638541966676712}],"sentiment":"neutral","sentiment_score":-0.16638541966676712,"channel":1,"num_words":4,"start":14.415,"end":15.795},{"sentences":[{"text":"I'm so 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She asks the agent for help transferring the call to a tech representative but is informed that the call will be transferred to the techn department if there is no response."},"intents":{"segments":[{"text":"to transfer the call. Okay?","start_word":84,"end_word":88,"intents":[{"intent":"Transfer call","confidence_score":0.2344558}]},{"text":"Nice to have you on the line, Asan. Just give me a minute or two. Let me check if our tech rep is not engaged on a call. Mhmm.","start_word":121,"end_word":149,"intents":[{"intent":"Check tech rep","confidence_score":0.061924107},{"intent":"Arrange call call","confidence_score":1.3550972e-7}]},{"text":"Thank you so much for staying the line, miss Eve. I'm transferring the call now to tech department. Just one moment. Okay?","start_word":178,"end_word":199,"intents":[{"intent":"End call","confidence_score":0.8606808}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.29996365308761597},{"text":"Good afternoon. Thank you so much for calling your Total account. How may I help you today?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.628985583782196},{"text":"Hello. Hi there. My name is Essence Hasib. I'd I'm just having a bit of issue. I'm unable to connect Internet Oh, to my work laptop. I'm so sorry It to is hear not about it's that. not going through the VPN. Mhmm. I I just need to pull out your account. In that way, I could check if there is a available tech rep Mhmm. to transfer the call. Okay? What is your phone number and your full name? Zero four three two eight nine six one five eight. Thank you. And your full name, please? H as in Hasid. Thank you.","start_word":18,"end_word":120,"sentiment":"neutral","sentiment_score":-0.05031144618988037},{"text":"Nice to have you on the line, Asan.","start_word":121,"end_word":128,"sentiment":"positive","sentiment_score":0.4688539505004883},{"text":"Just give me a minute or two. Let me check if our tech rep is not engaged on a call. Mhmm. I'll try to transfer the call. If not, I will endorse you to them so they could call you Just bear with me here. Okay? Thank Okay. you.","start_word":129,"end_word":177,"sentiment":"neutral","sentiment_score":-0.002209470374509692},{"text":"Thank you so much for staying the line, miss Eve.","start_word":178,"end_word":187,"sentiment":"positive","sentiment_score":0.4238390624523163},{"text":"I'm transferring the call now to tech department. Just one moment. Okay?","start_word":188,"end_word":199,"sentiment":"neutral","sentiment_score":0.17029711604118347}],"average":{"sentiment":"neutral","sentiment_score":0.0689056396484375}}}}