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And you're unable to connect the Wi Fi to the laptop? Okay. So but your laptop can able to connect with the Internet but not under VPN? Okay. May I know since when you experienced this? Okay. Hang on. Is it okay if I put you on hold? Let me just review your account. Okay. Hang on. Hello, Hassan? Yeah. Thank you for waiting. So we did a reboot on the network side for us to check if it will change or because this will do a reset on the network side. So what we need you to do is full power cycle the router. Can you can you please turn off the router and keep it turned off for twenty minutes? After that, turn it on, and let's see if the issue is still there after the twenty minute wait. Sorry? Actually, we have issue regarding the Gail location IT, so that might affect the v p your VPN issue. But some customer, when we do a reset on the network side, it's working fine now. So we're going to see if, yeah, if if the reboot will work on your end. Yeah. Yeah. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. May I know your full name, please, for me to check the account? Mhmm. And you're unable to connect the Wi Fi to the laptop? Okay.\n\nSo but your laptop can able to connect with the Internet but not under VPN? Okay. May I know since when you experienced this? Okay. Hang on.\n\nIs it okay if I put you on hold? Let me just review your account. Okay. Hang on. Hello, Hassan?\n\nYeah. Thank you for waiting. So we did a reboot on the network side for us to check if it will change or because this will do a reset on the network side. So what we need you to do is full power cycle the router. Can you can you please turn off the router and keep it turned off for twenty minutes?\n\nAfter that, turn it on, and let's see if the issue is still there after the twenty minute wait. Sorry? Actually, we have issue regarding the Gail location IT, so that might affect the v p your VPN issue. But some customer, when we do a reset on the network side, it's working fine now. So we're going to see if, yeah, if if the reboot will work on your end.\n\nYeah. Yeah. Please do please do give us a callback so we can escalate the issue or continue with the next step. So I'll yeah. I'll note the step in your account.\n\nThank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.23825868964195251},{"text":"Good morning.","start":2.1599998,"end":2.72,"sentiment":"positive","sentiment_score":0.5144797563552856},{"text":"This is Maureen from Airtel tech support.","start":2.72,"end":5.2999997,"sentiment":"positive","sentiment_score":0.431467877967017},{"text":"How can I assist you today?","start":5.3599997,"end":6.8199997,"sentiment":"positive","sentiment_score":0.43555306394894916},{"text":"Mhmm.","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":-0.07609207183122635}],"sentiment":"positive","sentiment_score":0.4014540976461242,"num_words":17,"start":1.76,"end":10.98},{"sentences":[{"text":"Okay.","start":22.164999,"end":22.664999,"sentiment":"neutral","sentiment_score":-0.05645159259438515},{"text":"May I know your full name, please, for me to check the account?","start":24.404999,"end":27.305,"sentiment":"neutral","sentiment_score":0.009791868523909496},{"text":"Mhmm.","start":30.76,"end":31.26,"sentiment":"neutral","sentiment_score":-0.018349051475524902},{"text":"And you're unable to connect the Wi Fi to the laptop?","start":31.400002,"end":36.940002,"sentiment":"neutral","sentiment_score":-0.10368107259273529},{"text":"Okay.","start":55.07,"end":55.469997,"sentiment":"neutral","sentiment_score":0.04174293577671051}],"sentiment":"neutral","sentiment_score":-0.038750193185276456,"num_words":27,"start":22.164999,"end":55.469997},{"sentences":[{"text":"So but your laptop can able to connect with the Internet but not under VPN?","start":55.469997,"end":60.69,"sentiment":"neutral","sentiment_score":0.019637819876273475},{"text":"Okay.","start":64.75,"end":65.25,"sentiment":"neutral","sentiment_score":0.05912482738494873},{"text":"May I know since when you experienced this?","start":65.63,"end":67.875,"sentiment":"neutral","sentiment_score":-0.00013632699847221375},{"text":"Okay.","start":71.715,"end":72.035,"sentiment":"neutral","sentiment_score":0.0213554073125124},{"text":"Hang on.","start":72.035,"end":72.595,"sentiment":"neutral","sentiment_score":-0.008639861829578876}],"sentiment":"neutral","sentiment_score":0.013210266414615843,"num_words":27,"start":55.469997,"end":72.595},{"sentences":[{"text":"Is it okay if I put you on hold?","start":72.595,"end":74.035,"sentiment":"neutral","sentiment_score":-0.005570417063103782},{"text":"Let me just review your account.","start":74.035,"end":75.575,"sentiment":"neutral","sentiment_score":0.022808995097875595},{"text":"Okay.","start":77.235,"end":77.635,"sentiment":"neutral","sentiment_score":0.058609623461961746},{"text":"Hang on.","start":77.635,"end":78.375,"sentiment":"neutral","sentiment_score":0.03660980239510536},{"text":"Hello, Hassan?","start":118.159996,"end":119.22,"sentiment":"neutral","sentiment_score":0.09615166485309601}],"sentiment":"neutral","sentiment_score":0.0205426387488842,"num_words":20,"start":72.595,"end":119.22},{"sentences":[{"text":"Yeah.","start":120.96,"end":121.28,"sentiment":"neutral","sentiment_score":0.20820072293281555},{"text":"Thank you for waiting.","start":121.28,"end":122.34,"sentiment":"positive","sentiment_score":0.40928437002003193},{"text":"So we did a reboot on the network side for us to check if it will change or because this will do a reset on the network side.","start":122.495,"end":133.795,"sentiment":"neutral","sentiment_score":0.009945310585732971},{"text":"So what we need you to do is full power cycle the router.","start":134.67,"end":138.76999,"sentiment":"neutral","sentiment_score":0.07705843362670678},{"text":"Can you can you please turn off the router and keep it turned off for twenty minutes?","start":140.43,"end":146.37,"sentiment":"neutral","sentiment_score":0.024176711107001585}],"sentiment":"neutral","sentiment_score":0.05613604167269336,"num_words":63,"start":120.96,"end":146.37},{"sentences":[{"text":"After that, turn it on, and let's see if the issue is still there after the twenty minute wait.","start":146.925,"end":153.505,"sentiment":"neutral","sentiment_score":-0.0076122645680841644},{"text":"Sorry?","start":160.41,"end":160.91,"sentiment":"neutral","sentiment_score":-0.006145922467112541},{"text":"Actually, we have issue regarding the Gail location IT, so that might affect the v p your VPN issue.","start":168.41,"end":178.375,"sentiment":"neutral","sentiment_score":-0.10909620946959446},{"text":"But some customer, when we do a reset on the network side, it's working fine now.","start":179.155,"end":186.835,"sentiment":"neutral","sentiment_score":0.10433217976242304},{"text":"So we're going to see if, yeah, if if the reboot will work on your 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account.","start":213.77501,"end":215.395,"sentiment":"neutral","sentiment_score":0.1777022353240422}],"sentiment":"neutral","sentiment_score":0.0667282851645723,"num_words":32,"start":196.8,"end":215.395},{"sentences":[{"text":"Thank you.","start":216.22487,"end":216.96487,"sentiment":"positive","sentiment_score":0.6901160180568695},{"text":"Bye for now.","start":217.26486,"end":218.16487,"sentiment":"positive","sentiment_score":0.4646885593732198}],"sentiment":"positive","sentiment_score":0.5548595428466797,"num_words":5,"start":216.22487,"end":218.16487}]}}]},{"alternatives":[{"transcript":"Hello. Hi there. My name is. I'm just having a bit of issue. I'm unable to connect to my Internet to my work laptop. There's some issues with the VPN connection, I believe. S n. Yeah. Wi Fi is connected, and it's working on my personal devices and everything. But this morning, because I have to connect to a VPN for my work, it's not going through for the VPN, but the rest of it is alright. Yes. That's correct. Since this morning. Yep. Yeah. Okay. Yep. Okay. Mhmm. Yep. No problem. Yeah. I'll I'll I'll just turn it off. I'll turn it back on. If the issue issue is still there, I'll give you a callback. Okay. Yeah. No problem. Thank you. Yep. Okay. Perfect. Bye.","confidence":0.9937918,"words":[{"word":"hello","start":7.3599997,"end":7.7599998,"confidence":0.9900327,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.016603050753474236},{"word":"hi","start":7.7599998,"end":7.9199996,"confidence":0.9988752,"punctuated_word":"Hi","sentiment":"neutral","sentiment_score":0.010285571217536926},{"word":"there","start":7.9199996,"end":8.16,"confidence":0.97023034,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.00698914285749197},{"word":"my","start":8.16,"end":8.24,"confidence":0.99949,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.01088409684598446},{"word":"name","start":8.24,"end":8.48,"confidence":0.9996891,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.005135305225849152},{"word":"is","start":8.48,"end":8.98,"confidence":0.5675601,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.0017930390313267708},{"word":"i'm","start":9.5199995,"end":9.92,"confidence":0.85096556,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0411004014313221},{"word":"just","start":9.92,"end":10.4,"confidence":0.96544456,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05108799785375595},{"word":"having","start":10.4,"end":10.719999,"confidence":0.7313324,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.05780651420354843},{"word":"a","start":10.719999,"end":10.8,"confidence":0.99842227,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.24272963404655457},{"word":"bit","start":10.8,"end":11.04,"confidence":0.9996068,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.2125764787197113},{"word":"of","start":11.04,"end":11.2,"confidence":0.9965622,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2429114282131195},{"word":"issue","start":11.2,"end":11.599999,"confidence":0.9955241,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.2156713604927063},{"word":"i'm","start":11.599999,"end":11.759999,"confidence":0.99535346,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.36101728677749634},{"word":"unable","start":11.759999,"end":12.16,"confidence":0.9984068,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.4601850509643554},{"word":"to","start":12.16,"end":12.32,"confidence":0.99956065,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4450269937515259},{"word":"connect","start":12.32,"end":12.799999,"confidence":0.9997024,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.29925745725631714},{"word":"to","start":12.799999,"end":12.96,"confidence":0.9909621,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2783564329147339},{"word":"my","start":12.96,"end":13.46,"confidence":0.99669516,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.34859147667884827},{"word":"internet","start":13.92,"end":14.4,"confidence":0.4174248,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.31111252307891846},{"word":"to","start":14.4,"end":14.559999,"confidence":0.96928024,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.29694095253944397},{"word":"my","start":14.559999,"end":14.799999,"confidence":0.999566,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.28091517090797424},{"word":"work","start":14.799999,"end":15.12,"confidence":0.98874795,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.2695182263851166},{"word":"laptop","start":15.12,"end":15.62,"confidence":0.99744475,"punctuated_word":"laptop.","sentiment":"negative","sentiment_score":-0.3497227430343628},{"word":"there's","start":16.725,"end":16.965,"confidence":0.8159462,"punctuated_word":"There's","sentiment":"negative","sentiment_score":-0.3347740173339844},{"word":"some","start":16.965,"end":17.125,"confidence":0.9572789,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.3308364748954773},{"word":"issues","start":17.125,"end":17.365,"confidence":0.9975141,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.2974589765071869},{"word":"with","start":17.365,"end":17.525,"confidence":0.9996916,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.405244916677475},{"word":"the","start":17.525,"end":17.685,"confidence":0.92780674,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3771200776100158},{"word":"vpn","start":17.685,"end":18.165,"confidence":0.99868923,"punctuated_word":"VPN","sentiment":"negative","sentiment_score":-0.39494413137435913},{"word":"connection","start":18.165,"end":18.665,"confidence":0.9925957,"punctuated_word":"connection,","sentiment":"negative","sentiment_score":-0.3697780966758728},{"word":"i","start":18.725,"end":18.805,"confidence":0.99901545,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2389218658208847},{"word":"believe","start":18.805,"end":19.305,"confid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Hi there. My name is. I'm just having a bit of issue. I'm unable to connect to my Internet to my work laptop.\n\nThere's some issues with the VPN connection, I believe. S n. Yeah. Wi Fi is connected, and it's working on my personal devices and everything. But this morning, because I have to connect to a VPN for my work, it's not going through for the VPN, but the rest of it is alright.\n\nYes. That's correct. Since this morning. Yep. Yeah.\n\nOkay. Yep. Okay. Mhmm. Yep.\n\nNo problem. Yeah. I'll I'll I'll just turn it off. I'll turn it back on. If the issue issue is still there, I'll give you a callback.\n\nOkay. Yeah. No problem. Thank you. Yep.\n\nOkay. Perfect. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":7.3599997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.016603050753474236},{"text":"Hi there.","start":7.7599998,"end":8.16,"sentiment":"neutral","sentiment_score":0.008637357037514448},{"text":"My name is.","start":8.16,"end":8.98,"sentiment":"neutral","sentiment_score":-0.00251394355048736},{"text":"I'm just having a bit of issue.","start":9.5199995,"end":11.599999,"sentiment":"neutral","sentiment_score":-0.15198340213724545},{"text":"I'm unable to connect to my Internet to my work laptop.","start":11.599999,"end":15.62,"sentiment":"negative","sentiment_score":-0.33642221038991754}],"sentiment":"neutral","sentiment_score":-0.19742467479469875,"num_words":24,"start":7.3599997,"end":15.62},{"sentences":[{"text":"There's some issues with the VPN connection, I believe.","start":16.725,"end":19.305,"sentiment":"negative","sentiment_score":-0.3355678899420632},{"text":"S n.","start":28.485,"end":29.225,"sentiment":"neutral","sentiment_score":-0.023510772734880447},{"text":"Yeah.","start":38.37,"end":38.77,"sentiment":"neutral","sentiment_score":-0.053554803133010864},{"text":"Wi Fi is connected, and it's working on my personal devices and everything.","start":38.77,"end":43.27,"sentiment":"neutral","sentiment_score":-0.002737352767815957},{"text":"But this morning, because I have to connect to a VPN for my work, it's not going through for the VPN, but the rest of it is alright.","start":43.41,"end":53.195,"sentiment":"neutral","sentiment_score":-0.1458418478391}],"sentiment":"neutral","sentiment_score":-0.13660084308599527,"num_words":53,"start":16.725,"end":53.195},{"sentences":[{"text":"Yes.","start":61.59,"end":61.91,"sentiment":"neutral","sentiment_score":0.06877144426107407},{"text":"That's correct.","start":61.91,"end":62.65,"sentiment":"neutral","sentiment_score":0.12487144768238068},{"text":"Since this morning.","start":68.71,"end":69.770004,"sentiment":"neutral","sentiment_score":-0.008087736244002977},{"text":"Yep.","start":76.375,"end":76.875,"sentiment":"neutral","sentiment_score":0.07950621098279953},{"text":"Yeah.","start":119.94,"end":120.44,"sentiment":"neutral","sentiment_score":0.1344323307275772}],"sentiment":"neutral","sentiment_score":0.0635237090755254,"num_words":8,"start":61.59,"end":120.44},{"sentences":[{"text":"Okay.","start":134.685,"end":135.08499,"sentiment":"neutral","sentiment_score":0.10422736406326294},{"text":"Yep.","start":135.08499,"end":135.58499,"sentiment":"neutral","sentiment_score":0.11747096478939056},{"text":"Okay.","start":156.70999,"end":157.20999,"sentiment":"neutral","sentiment_score":0.01949794963002205},{"text":"Mhmm.","start":175.90001,"end":176.40001,"sentiment":"neutral","sentiment_score":-0.07607157528400421},{"text":"Yep.","start":185.42,"end":185.92,"sentiment":"neutral","sentiment_score":0.19038163125514984}],"sentiment":"neutral","sentiment_score":0.07110126689076424,"num_words":5,"start":134.685,"end":185.92},{"sentences":[{"text":"No problem.","start":195.215,"end":196.035,"sentiment":"neutral","sentiment_score":0.15244077146053314},{"text":"Yeah.","start":196.175,"end":196.575,"sentiment":"neutral","sentiment_score":0.11295834183692932},{"text":"I'll I'll I'll just turn it off.","start":196.575,"end":198.095,"sentiment":"neutral","sentiment_score":0.08191343237246786},{"text":"I'll turn it back on.","start":198.095,"end":199.055,"sentiment":"neutral","sentiment_score":0.06636118739843369},{"text":"If the issue issue is still there, I'll give you a callback.","start":199.055,"end":201.955,"sentiment":"neutral","sentiment_score":-0.08974811186393102}],"sentiment":"neutral","sentiment_score":0.00911342614778766,"num_words":27,"start":195.215,"end":201.955},{"sentences":[{"text":"Okay.","start":207.03,"end":207.53,"sentiment":"neutral","sentiment_score":-0.028730854392051697},{"text":"Yeah.","start":212.22493,"end":212.46494,"sentiment":"neutral","sentiment_score":0.14762762188911438},{"text":"No problem.","start":212.46494,"end":213.10493,"sentiment":"neutral","sentiment_score":0.31958578526973724},{"text":"Thank you.","start":213.10493,"end":213.76494,"sentiment":"positive","sentiment_score":0.46927347779273987},{"text":"Yep.","start":215.82494,"end":216.32494,"sentiment":"neutral","sentiment_score":0.2105686366558075}],"sentiment":"neutral","sentiment_score":0.27245484718254637,"num_words":7,"start":207.03,"end":216.32494},{"sentences":[{"text":"Okay.","start":216.38493,"end":216.88493,"sentiment":"positive","sentiment_score":0.6655831336975098},{"text":"Perfect.","start":217.10493,"end":217.60493,"sentiment":"positive","sentiment_score":0.8044406175613403},{"text":"Bye.","start":218.30493,"end":218.80493,"sentiment":"neutral","sentiment_score":-0.09510613232851028}],"sentiment":"positive","sentiment_score":0.45830587297677994,"num_words":3,"start":216.38493,"end":218.80493}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello. Hi there. My name is. I'm just having\n\nChannel 0: Mhmm.\n\nChannel 1: a bit of issue. I'm unable to connect to my Internet to my work laptop. There's some issues with the VPN connection, I believe.\n\nChannel 0: Okay. May I know your full name, please, for me to check the account?\n\nChannel 1: S n.\n\nChannel 0: Mhmm. And you're unable to connect the Wi Fi to the laptop?\n\nChannel 1: Yeah. Wi Fi is connected, and it's working on my personal devices and everything. But this morning, because I have to connect to a VPN for my work, it's not going through for the VPN, but the rest of it is alright.\n\nChannel 0: Okay. So but your laptop can able to connect with the Internet but not under VPN?\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Okay. May I know since when you experienced this?\n\nChannel 1: Since this morning.\n\nChannel 0: Okay. Hang on. Is it okay if I put you on hold? Let me just review your account.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Hang on. Hello, Hassan?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Thank you for waiting. So we did a reboot on the network side for us to check if it will change or because this will do a reset on the network side. So\n\nChannel 1: Okay.\n\nChannel 0: what\n\nChannel 1: Yep.\n\nChannel 0: we need you to do is full power cycle the router. Can you can you please turn off the router and keep it turned off for twenty minutes? After that, turn it on, and let's see if the issue is still there after the twenty minute wait.\n\nChannel 1: Okay.\n\nChannel 0: Sorry? Actually, we have issue regarding the Gail location IT, so that might affect\n\nChannel 1: Mhmm.\n\nChannel 0: the v p your VPN issue. But some customer, when we do a reset on the network side, it's\n\nChannel 1: Yep.\n\nChannel 0: working fine now. So we're going to see if, yeah, if if the reboot will work on your end.\n\nChannel 1: No problem. Yeah. I'll\n\nChannel 0: Yeah.\n\nChannel 1: I'll I'll just turn it off. I'll turn it back on. If the issue issue is still there, I'll give you a callback.\n\nChannel 0: Yeah. Please do please do give us a callback so we can\n\nChannel 1: Okay.\n\nChannel 0: escalate the issue or continue with the next step.\n\nChannel 1: Yeah. No problem.\n\nChannel 0: So\n\nChannel 1: Thank\n\nChannel 0: I'll\n\nChannel 1: you.\n\nChannel 0: yeah. I'll note the step in your account.\n\nChannel 1: Yep.\n\nChannel 0: Thank\n\nChannel 1: Okay.\n\nChannel 0: you.\n\nChannel 1: Perfect.\n\nChannel 0: Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.23825868964195251},{"text":"Good morning.","start":2.1599998,"end":2.72,"sentiment":"positive","sentiment_score":0.5144797563552856},{"text":"This is Maureen from Airtel tech support.","start":2.72,"end":5.2999997,"sentiment":"positive","sentiment_score":0.431467877967017},{"text":"How can I assist you today?","start":5.3599997,"end":6.8199997,"sentiment":"positive","sentiment_score":0.43555306394894916}],"sentiment":"positive","sentiment_score":0.43130073323845863,"channel":0,"num_words":16,"start":1.76,"end":6.8199997},{"sentences":[{"text":"Hello.","start":7.3599997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.016603050753474236},{"text":"Hi 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The agent, Maureen, asks for his full name and explains that the issue may be due to a VPN connection. She advises him to reboot his router and wait for twenty minutes before checking if the issue is resolved. The agent notes the issue in the account and promises to escalate it for further investigation."},"intents":{"segments":[{"text":"I'm unable to connect to my Internet to my work laptop. There's some issues with the VPN connection, I believe. Okay.","start_word":30,"end_word":50,"intents":[{"intent":"Resolve internet connection issue","confidence_score":0.005010987}]},{"text":"we need you to do is full power cycle the router. Can you can you please turn off the router and keep it turned off for twenty minutes? After that, turn it on, and let's see if the issue is still there after the twenty minute wait. Okay. Sorry?","start_word":213,"end_word":261,"intents":[{"intent":"Fix router issues","confidence_score":0.00072785583}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.23825868964195251},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4400748312473297},{"text":"Hello. Hi there. My name is. I'm just having Mhmm. a bit of issue.","start_word":16,"end_word":29,"sentiment":"neutral","sentiment_score":-0.07752995193004608},{"text":"I'm unable to connect to my Internet to my work laptop.","start_word":30,"end_word":40,"sentiment":"negative","sentiment_score":-0.34883913397789},{"text":"There's some issues with the VPN connection, I believe. Okay. May I know your full name, please, for me to check the account? S n. Mhmm. And you're unable to connect the Wi Fi to the laptop? Yeah. Wi Fi is connected, and it's working on my personal devices and everything. But this morning, because I have to connect to a VPN for my work, it's not going through for the VPN, but the rest of it is alright. Okay. So but your laptop can able to connect with the Internet but not under VPN? Yes. That's correct. Okay. May I know since when you experienced this? Since this morning. Okay. Hang on. Is it okay if I put you on hold? Let me just review your account. Yep. Okay. Hang on. Hello, Hassan? Yeah. Yeah.","start_word":41,"end_word":176,"sentiment":"neutral","sentiment_score":-0.042878709733486176},{"text":"Thank you for waiting.","start_word":177,"end_word":180,"sentiment":"positive","sentiment_score":0.5517585873603821},{"text":"So we did a reboot on the network side for us to check if it will change or because this will do a reset on the network side. So Okay. what Yep. we need you to do is full power cycle the router. Can you can you please turn off the router and keep it turned off for twenty minutes? After that, turn it on, and let's see if the issue is still there after the twenty minute wait. Okay. Sorry? Actually, we have issue regarding the Gail location IT, so that might affect Mhmm. the v p your VPN issue. But some customer, when we do a reset on the network side, it's Yep.","start_word":181,"end_word":295,"sentiment":"neutral","sentiment_score":0.006871060933917761},{"text":"working fine now.","start_word":296,"end_word":298,"sentiment":"positive","sentiment_score":0.3404311537742615},{"text":"So we're going to see if, yeah, if if the reboot will work on your end. No problem. Yeah. I'll Yeah. I'll I'll just turn it off. I'll turn it back on. If the issue issue is still there, I'll give you a callback. Yeah. Please do please do give us a callback so we can Okay. escalate the issue or continue with the next step. Yeah. No problem.","start_word":299,"end_word":367,"sentiment":"neutral","sentiment_score":0.04305728152394295},{"text":"So Thank I'll you.","start_word":368,"end_word":371,"sentiment":"positive","sentiment_score":0.4733186066150666},{"text":"yeah. I'll note the step in your account. Yep.","start_word":372,"end_word":380,"sentiment":"neutral","sentiment_score":0.2013913227452172},{"text":"Thank Okay. you. Perfect. Bye for now.","start_word":381,"end_word":387,"sentiment":"positive","sentiment_score":0.605535626411438},{"text":"Bye.","start_word":388,"end_word":388,"sentiment":"neutral","sentiment_score":0.19736473262310028}],"average":{"sentiment":"neutral","sentiment_score":0.03285858126704128}}}}