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Thanks very much.","confidence":0.99902344,"words":[{"word":"good","start":2.0,"end":2.24,"confidence":0.98828125,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.38158443570137024},{"word":"day","start":2.24,"end":2.56,"confidence":0.9736328,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.35483279824256897},{"word":"drew","start":2.56,"end":2.72,"confidence":0.9980469,"punctuated_word":"Drew","sentiment":"neutral","sentiment_score":0.1136823520064354},{"word":"mcpherson","start":2.72,"end":3.22,"confidence":0.95654297,"punctuated_word":"McPherson","sentiment":"neutral","sentiment_score":0.1952127367258072},{"word":"here","start":3.4399998,"end":3.9399998,"confidence":0.99853516,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.08764469623565674},{"word":"you","start":4.3199997,"end":4.48,"confidence":0.7397461,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.053269434720277786},{"word":"can","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05408194661140442},{"word":"leave","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.04339205473661423},{"word":"a","start":4.88,"end":4.96,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04005465283989906},{"word":"message","start":4.96,"end":5.2799997,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.03575984388589859},{"word":"if","start":5.2799997,"end":5.44,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05533316358923912},{"word":"you","start":5.44,"end":5.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04474813491106033},{"word":"want","start":5.52,"end":5.7599998,"confidence":0.9970703,"punctuated_word":"want.","sentiment":"neutral","sentiment_score":0.03626762330532074},{"word":"i","start":5.7599998,"end":5.92,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005296178162097931},{"word":"would","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.0020299777388572693},{"word":"prefer","start":6.16,"end":6.48,"confidence":0.99902344,"punctuated_word":"prefer","sentiment":"neutral","sentiment_score":-0.003526657819747925},{"word":"a","start":6.48,"end":6.56,"confidence":0.73583984,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.019774040207266808},{"word":"text","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.06601462513208389},{"word":"message","start":6.7999997,"end":7.2,"confidence":0.8305664,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.038098759949207306},{"word":"though","start":7.2,"end":7.7,"confidence":0.9995117,"punctuated_word":"though.","sentiment":"neutral","sentiment_score":0.060618020594120026},{"word":"thanks","start":8.4,"end":8.8,"confidence":0.9980469,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.67915278673172},{"word":"very","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.6546745300292969},{"word":"much","start":8.96,"end":9.46,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4992260038852692}],"paragraphs":{"transcript":"\nGood day. Drew McPherson here. You can leave a message if you want. I would prefer a text message, though. Thanks very much.","paragraphs":[{"sentences":[{"text":"Good day.","start":2.0,"end":2.56,"sentiment":"positive","sentiment_score":0.3682086169719696},{"text":"Drew McPherson here.","start":2.56,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.13217992832263312},{"text":"You can leave a message if you want.","start":4.3199997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.045363356824964285},{"text":"I would prefer a text message, though.","start":5.7599998,"end":7.7,"sentiment":"neutral","sentiment_score":0.026900706280555044},{"text":"Thanks very much.","start":8.4,"end":9.46,"sentiment":"positive","sentiment_score":0.611017773548762}],"sentiment":"neutral","sentiment_score":0.15292270165746627,"num_words":23,"start":2.0,"end":9.46}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good day. Drew McPherson here. You can leave a message if you want. I would prefer a text message, though. Thanks very much.\n\nChannel 0: Oh, hi, Drew. It's Henry, mate. Just calling from Techno One. We touched base regarding icplant.com today here last year in October. It wasn't the right timing, but we were told just to try back in another twelve months and see if it was something you guys were sort of looking at at that time.\n\nSo just doing that follow-up and and seeing if it's something you guys were open to having a discussion to at this time. It's not totally fine. Just disregard this call, but I'll try and call back a little bit later on. Hope to talk to you then. Cheers.","paragraphs":[{"sentences":[{"text":"Good day.","start":2.0,"end":2.56,"sentiment":"positive","sentiment_score":0.3682086169719696},{"text":"Drew McPherson here.","start":2.56,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.13217992832263312},{"text":"You can leave a message if you want.","start":4.3199997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.045363356824964285},{"text":"I would prefer a text message, though.","start":5.7599998,"end":7.7,"sentiment":"neutral","sentiment_score":0.026900706280555044},{"text":"Thanks very much.","start":8.4,"end":9.46,"sentiment":"positive","sentiment_score":0.611017773548762}],"sentiment":"neutral","sentiment_score":0.15292270165746627,"channel":1,"num_words":23,"start":2.0,"end":9.46},{"sentences":[{"text":"Oh, hi, Drew.","start":12.32,"end":13.2,"sentiment":"neutral","sentiment_score":0.12864007552464804},{"text":"It's Henry, mate.","start":13.2,"end":14.32,"sentiment":"neutral","sentiment_score":0.08612904449303944},{"text":"Just calling from Techno One.","start":14.32,"end":15.934999,"sentiment":"neutral","sentiment_score":0.06098317503929138},{"text":"We touched base regarding icplant.com today here last year in October.","start":16.315,"end":20.735,"sentiment":"neutral","sentiment_score":0.034779365597800774},{"text":"It wasn't the right timing, but we were told just to try back in another twelve months and see if it was something you guys were sort of looking at at that time.","start":21.275,"end":28.235,"sentiment":"neutral","sentiment_score":-0.04978568073023449}],"sentiment":"neutral","sentiment_score":-0.005656931041316552,"channel":0,"num_words":55,"start":12.32,"end":28.235},{"sentences":[{"text":"So just doing that follow-up and and seeing if it's something you guys were open to having a discussion to at this time.","start":28.235,"end":33.65,"sentiment":"neutral","sentiment_score":0.025992995532958404},{"text":"It's not totally fine.","start":33.95,"end":34.83,"sentiment":"negative","sentiment_score":-0.5150990337133408},{"text":"Just disregard this call, but I'll try and call back a little bit later on.","start":34.83,"end":38.11,"sentiment":"neutral","sentiment_score":-0.1741929014523824},{"text":"Hope to talk to you then.","start":38.11,"end":39.15,"sentiment":"neutral","sentiment_score":0.2783082003394763},{"text":"Cheers.","start":39.15,"end":39.65,"sentiment":"neutral","sentiment_score":0.2785256803035736}],"sentiment":"neutral","sentiment_score":-0.04340971177633928,"channel":0,"num_words":49,"start":28.235,"end":39.65}]},"summary":{"result":"success","short":"The customer, Henry, is calling from Techno One to follow up on a previous conversation about icplant.com. He is trying to see if the representative, Drew, is interested in having a discussion about the service. Henry apologizes for the previous call and promises to call back later."},"intents":{"segments":[{"text":"Just disregard this call, but I'll try and call back a little bit later on. Hope to talk to you then. Cheers.","start_word":105,"end_word":126,"intents":[{"intent":"Discuss and discuss earlier","confidence_score":0.00016574952}]}]},"sentiments":{"segments":[{"text":"Good day.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3637500405311585},{"text":"Drew McPherson here. You can leave a message if you want. I would prefer a text message, though.","start_word":2,"end_word":19,"sentiment":"neutral","sentiment_score":0.06682788580656052},{"text":"Thanks very much.","start_word":20,"end_word":22,"sentiment":"positive","sentiment_score":0.5830698013305664},{"text":"Oh, hi, Drew. It's Henry, mate. Just calling from Techno One. We touched base regarding icplant.com today here last year in October. It wasn't the right timing, but we were told just to try back in another twelve months and see if it was something you guys were sort of looking at at that time. So just doing that follow-up and and seeing if it's something you guys were open to having a discussion to at this time.","start_word":23,"end_word":100,"sentiment":"neutral","sentiment_score":0.01209260243922472},{"text":"It's not totally fine.","start_word":101,"end_word":104,"sentiment":"negative","sentiment_score":-0.5364575982093811},{"text":"Just disregard this call, but I'll try and call back a little bit later on. Hope to talk to you then.","start_word":105,"end_word":125,"sentiment":"neutral","sentiment_score":-0.05812477692961693},{"text":"Cheers.","start_word":126,"end_word":126,"sentiment":"positive","sentiment_score":0.37164634466171265}],"average":{"sentiment":"neutral","sentiment_score":0.013310838829387318}}}}