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Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Ashley?\n\nChannel 1: Yes. You are.\n\nChannel 0: Yeah. It was reported that you need support for your Internet service?\n\nChannel 1: Yes. So the router I received the router yesterday,\n\nChannel 0: Mhmm.\n\nChannel 1: and\n\nChannel 0: Mhmm.\n\nChannel 1: there's no password on the back of it.\n\nChannel 0: Okay. Let me just check on our end. Do you have WhatsApp?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. I'm going to send you a password. Kindly try this one.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Here. There you go.\n\nChannel 1: Sorry. Okay. I'll try that. Thank you so much.\n\nChannel 0: Okay. You're connected now?\n\nChannel 1: Yes.\n\nChannel 0: Okay. If you run into any issues, just give us a callback so we can assist you if you have more questions.\n\nChannel 1: Amazing. Thank you so much.\n\nChannel 0: You're welcome. Bye. Have a great\n\nChannel 1: Oh,\n\nChannel 0: day.\n\nChannel 1: you too. 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She asked for a password and sent one, but received an error message with no password. She instructed Ashley to call back if she had further questions and ended the call on a pleasant note."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Ashley? Yes. You are. Yeah. It was reported that you need support for your Internet service? Yes. So the router I received the router yesterday, Mhmm. and Mhmm. there's no password on the back of it. Okay. Let me just check on our end. Do you have WhatsApp? Yes. Yeah. I'm going to send you a password. Kindly try this one. Yep. Okay. Here. There you go. Sorry. Okay. I'll try that.","start_word":0,"end_word":85,"sentiment":"neutral","sentiment_score":0.016914136707782745},{"text":"Thank you so much.","start_word":86,"end_word":89,"sentiment":"positive","sentiment_score":0.5724802017211914},{"text":"Okay. You're connected now? Yes. Okay. 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