{"metadata":{"transaction_key":"deprecated","request_id":"019ec97a-0492-7a23-b591-2ae192382bfe","sha256":"222a9032a9153d72ed41b55c9d00ac660e914e8b505091aa90db82ece0ab7238","created":"2026-06-15T04:11:18.663Z","duration":4.3199377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":19,"output_tokens":19},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":19,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Nick. Unfortunately, I can't take your call now, but please","confidence":0.9980469,"words":[{"word":"hi","start":0.16,"end":0.32,"confidence":0.99609375,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04322382062673569},{"word":"this","start":0.32,"end":0.48,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.03900450840592384},{"word":"is","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.037512749433517456},{"word":"nick","start":0.71999997,"end":1.22,"confidence":0.99316406,"punctuated_word":"Nick.","sentiment":"neutral","sentiment_score":0.0470108687877655},{"word":"unfortunately","start":1.28,"end":1.78,"confidence":0.8642578,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.578323245048523},{"word":"i","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6980882287025452},{"word":"can't","start":2.24,"end":2.48,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6343895196914673},{"word":"take","start":2.48,"end":2.8,"confidence":0.9980469,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7559493184089661},{"word":"your","start":2.8,"end":2.96,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7988937497138977},{"word":"call","start":2.96,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7356896996498108},{"word":"now","start":3.1999998,"end":3.4399998,"confidence":0.7480469,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.5917565822601318},{"word":"but","start":3.4399998,"end":3.76,"confidence":0.99609375,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.47644278407096863},{"word":"please","start":3.76,"end":4.26,"confidence":0.8413086,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2658381164073944}],"paragraphs":{"transcript":"\nHi. This is Nick. Unfortunately, I can't take your call now, but please","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.04322382062673569},{"text":"This is Nick.","start":0.32,"end":1.22,"sentiment":"neutral","sentiment_score":0.04117604220906893},{"text":"Unfortunately, I can't take your call now, but please","start":1.28,"end":4.26,"sentiment":"negative","sentiment_score":-0.6150412493281894}],"sentiment":"negative","sentiment_score":-0.41297071513075095,"num_words":13,"start":0.16,"end":4.26}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Nick. Unfortunately, I can't take your call now, but please","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.04322382062673569},{"text":"This is Nick.","start":0.32,"end":1.22,"sentiment":"neutral","sentiment_score":0.04117604220906893},{"text":"Unfortunately, I can't take your call now, but please","start":1.28,"end":4.26,"sentiment":"negative","sentiment_score":-0.6150412493281894}],"sentiment":"negative","sentiment_score":-0.41297071513075095,"channel":1,"num_words":13,"start":0.16,"end":4.26}]},"summary":{"result":"success","short":"Hi. This is Nick. Unfortunately, I can't take your call now, but please"},"intents":{"segments":[{"text":"This is Nick.","start_word":1,"end_word":3,"intents":[{"intent":"Request a call back","confidence_score":0.004186182}]}]},"sentiments":{"segments":[{"text":"Hi. This is Nick.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.04283110424876213},{"text":"Unfortunately, I can't take your call now, but please","start_word":4,"end_word":12,"sentiment":"negative","sentiment_score":-0.6328117251396179}],"average":{"sentiment":"negative","sentiment_score":-0.4194508100810804}}}}