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May I know your full address, please, for me to check the availability of it? Hang on. Let me just type that in. Okay. Unit 184. Mhmm. Oh, 804. Okay. Six further further? Mhmm. Okay. Is it WOVA unit? I let me just repeat the address. It's 804 Slash 6 Forzer Street, Philip, A C T 2606. Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello? Yes. Thank you for waiting. So after checking the address, it's available under Supa Networks. So, yeah, if you still want to proceed on signing up with Airtel, I can provide you our email sorry, our website because there is our process on signing up via a service. Yeah. Have you tried to visit our website? It's airtel.net.au. Okay. So once you enter that website, you'll see our available plan speed. For the cheapest one for our plan is the Supa 25 over 10 MBPS, which is $69.95 per month. Then, yeah, we have the standard one, which is 50 MBPS, $79.95 per month, And superfamily, which is 500 MBPS unlimited, it's $89.95 per month. Then Miss, we do have a discount. So if you choose six month contract or twelve or twenty four month, we'll be providing you a free router and six months 15% discount for your, six months of service and then free for the first month. Yeah. But that's only, applicable, if you enter the contract term because we do have no contract. It has the connection fee only of $45. Because yeah. Once you enter the contract, which is six, twelve, or twenty four month contract, and your if ever you'll be canceling within the contract term, there will be a cancellation fee of $120 plus the price of the router, which we provided you free, and then your outstanding balance for the plan. Yeah. We do have a twelve month contract that is equivalent to one year. You mean if ever you'll be relocating to a new address after one year? Yeah. Mhmm. Actually, if ever you'll be relocating to a new address, we can check the availability of the new address if Ertel is servicing to that area, but it's not guaranteed yet. If, yeah, we can bring the contract or the service. We still need to verify the new address if ever. Mhmm. Mhmm. Regarding technical issues, that is we should confirm that first to the network team, to the Supa network if there's, like, unresolved issue with the Internet service. But as of the moment, we do not have that kind of issue. We do resolve technical issue ASAP. Yeah. As long as you finish one year with us. But yeah. If mhmm. If yeah. But if you're still not, like, undecided or still not sure with Ertel, I can I suggest you go with the no contract instead for you to make sure and for you to prevent on a lock in contract if ever? Yeah. Mhmm. Okay. For the 12 one year contract. Mhmm. Yeah. Mhmm. Yeah. So for the yeah. So if you'll be choosing that one for your first six months, your monthly bill would just only be $67.45 since we have a less fifteen percent and first month free. Yeah. That's correct. But even though it has your first month is free, you still need to pay for the upfront payment, which is the, yeah, which is the delivery fee of the router, $20, then the plan, which is $67.45. Cancel for cancel when? Sorry. Mhmm. Yeah. So, like, for example mhmm. For example, you'll be signing up today. Today is May 19. You'll be paying the 67 point $45 plus the $20 delivery fee, a total of 87 point $45. So May 19 up to June 19 is your first month free. Then June 20 up until July 20 we'll credit the payment you made today, which is the $67.45. So if ever you're gonna receive your first bill on July 21 then. Yeah. Yeah. That's how it works. Yeah. So for the router, since the router came from us, it's already preconfigured. So once the router arrive at the address, you just need to plug and play and wait a few minutes for the connection to establish. Can you see, like, a small box, the NTD box mounted on your wall at the area? Mhmm. Yeah. That's the block box mounted on your wall is the NTT box on where you're going to connect the router that we're going to provide you. Then just wait a few minute sorry? You have You mean actually, it's not. NBN. NBN is not available. Only Supa Network is available on your address. Yeah. There's just a certain area where NBN is available. Yeah. Actually, it really depends on the address. So but for the scope of your address, six further. Right? Yeah. That area is all super network. Mhmm. Covered by super network only. Mhmm. Yeah. Actually, we do also offer NBN, but it really depends on the address on what is available on the address. On your yeah. And g your address is under Supa Network, not NBN. Yeah. Yeah. Mhmm. Yeah. May I have your unit number again, please, for me to double check? 834. Yeah. It's available under Zuppa. Mhmm. Actually, Airtel is the Internet service provider, but the network is the Supa. It's just a a partner. Yeah. Mhmm. Yeah. It's like a reseller. Mhmm. Yeah. Yeah. Mhmm. That's correct. Yeah. Sure. Just give us a callback then if you have any more questions. You're welcome. 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Good afternoon. This is Mary from Airtel tech support. How can I assist you today? Mhmm.\n\nThe Internet service? Okay. May I know your full address, please, for me to check the availability of it? Hang on. Let me just type that in.\n\nOkay. Unit 184. Mhmm. Oh, 804. Okay.\n\nSix further further? Mhmm. Okay. Is it WOVA unit? I let me just repeat the address.\n\nIt's 804 Slash 6 Forzer Street, Philip, A C T 2606. Okay. Is it okay if I put you on hold? Let me just check the address. Okay.\n\nHang on. Hello? Yes. Thank you for waiting. So after checking the address, it's available under Supa Networks.\n\nSo, yeah, if you still want to proceed on signing up with Airtel, I can provide you our email sorry, our website because there is our process on signing up via a service. Yeah. Have you tried to visit our website? It's airtel.net.au. Okay.\n\nSo once you enter that website, you'll see our available plan speed. For the cheapest one for our plan is the Supa 25 over 10 MBPS, which is $69.95 per month. Then, yeah, we have the standard one, which is 50 MBPS, $79.95 per month, And superfamily, which is 500 MBPS unlimited, it's $89.95 per month. Then Miss, we do have a discount. So if you choose six month contract or twelve or twenty four month, we'll be providing you a free router and six months 15% discount for your, six months of service and then free for the first month.\n\nYeah. But that's only, applicable, if you enter the contract term because we do have no contract. It has the connection fee only of $45. Because yeah. Once you enter the contract, which is six, twelve, or twenty four month contract, and your if ever you'll be canceling within the contract term, there will be a cancellation fee of $120 plus the price of the router, which we provided you free, and then your outstanding balance for the plan.\n\nYeah. We do have a twelve month contract that is equivalent to one year. You mean if ever you'll be relocating to a new address after one year? Yeah. Mhmm.\n\nActually, if ever you'll be relocating to a new address, we can check the availability of the new address if Ertel is servicing to that area, but it's not guaranteed yet. If, yeah, we can bring the contract or the service. We still need to verify the new address if ever. Mhmm. Mhmm.\n\nRegarding technical issues, that is we should confirm that first to the network team, to the Supa network if there's, like, unresolved issue with the Internet service. But as of the moment, we do not have that kind of issue. We do resolve technical issue ASAP. Yeah. As long as you finish one year with us.\n\nBut yeah. If mhmm. If yeah. But if you're still not, like, undecided or still not sure with Ertel, I can I suggest you go with the no contract instead for you to make sure and for you to prevent on a lock in contract if ever? Yeah.\n\nMhmm. Okay. For the 12 one year contract. Mhmm. Yeah.\n\nMhmm. Yeah. So for the yeah. So if you'll be choosing that one for your first six months, your monthly bill would just only be $67.45 since we have a less fifteen percent and first month free. Yeah.\n\nThat's correct. But even though it has your first month is free, you still need to pay for the upfront payment, which is the, yeah, which is the delivery fee of the router, $20, then the plan, which is $67.45. Cancel for cancel when? Sorry. Mhmm.\n\nYeah. So, like, for example mhmm. For example, you'll be signing up today. Today is May 19. You'll be paying the 67 point $45 plus the $20 delivery fee, a total of 87 point $45.\n\nSo May 19 up to June 19 is your first month free. Then June 20 up until July 20 we'll credit the payment you made today, which is the $67.45. So if ever you're gonna receive your first bill on July 21 then. Yeah. Yeah.\n\nThat's how it works. Yeah. So for the router, since the router came from us, it's already preconfigured. So once the router arrive at the address, you just need to plug and play and wait a few minutes for the connection to establish. Can you see, like, a small box, the NTD box mounted on your wall at the area?\n\nMhmm. Yeah. That's the block box mounted on your wall is the NTT box on where you're going to connect the router that we're going to provide you. Then just wait a few minute sorry? You have You mean actually, it's not.\n\nNBN. NBN is not available. Only Supa Network is available on your address. Yeah. There's just a certain area where NBN is available.\n\nYeah. Actually, it really depends on the address. So but for the scope of your address, six further. Right? Yeah.\n\nThat area is all super network. Mhmm. Covered by super network only. Mhmm. Yeah.\n\nActually, we do also offer NBN, but it really depends on the address on what is available on the address. On your yeah. And g your address is under Supa Network, not NBN. Yeah. Yeah.\n\nMhmm. Yeah. May I have your unit number again, please, for me to double check? 834. Yeah.\n\nIt's available under Zuppa. Mhmm. Actually, Airtel is the Internet service provider, but the network is the Supa. It's just a a partner. Yeah.\n\nMhmm. Yeah. It's like a reseller. Mhmm. Yeah.\n\nYeah. Mhmm. That's correct. Yeah. Sure.\n\nJust give us a callback then if you have any more questions. You're welcome. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.30781903862953186},{"text":"Good afternoon.","start":1.8399999,"end":2.6599998,"sentiment":"positive","sentiment_score":0.5905510783195496},{"text":"This is Mary from Airtel tech support.","start":2.8799999,"end":5.7799997,"sentiment":"positive","sentiment_score":0.5204738889421735},{"text":"How can I assist you today?","start":6.56,"end":8.02,"sentiment":"positive","sentiment_score":0.4823979039986928},{"text":"Mhmm.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":0.021219678223133087}],"sentiment":"positive","sentiment_score":0.4734026776517139,"num_words":17,"start":1.36,"end":8.66},{"sentences":[{"text":"The Internet service?","start":17.755001,"end":19.135,"sentiment":"neutral","sentiment_score":0.022080684701601665},{"text":"Okay.","start":22.395,"end":22.895,"sentiment":"neutral","sentiment_score":0.05373071134090424},{"text":"May I know your full address, please, for me to check the availability of it?","start":23.435001,"end":28.37,"sentiment":"neutral","sentiment_score":0.07677086889743805},{"text":"Hang on.","start":32.91,"end":33.47,"sentiment":"neutral","sentiment_score":0.008803042583167553},{"text":"Let me just type that in.","start":33.47,"end":35.57,"sentiment":"neutral","sentiment_score":0.013468082373340925}],"sentiment":"neutral","sentiment_score":0.05073890290050595,"num_words":27,"start":17.755001,"end":35.57},{"sentences":[{"text":"Okay.","start":39.63,"end":40.13,"sentiment":"neutral","sentiment_score":0.010437261313199995},{"text":"Unit 184.","start":41.035,"end":42.954998,"sentiment":"neutral","sentiment_score":0.0060088238678872585},{"text":"Mhmm.","start":42.954998,"end":43.454998,"sentiment":"neutral","sentiment_score":0.0026113279163837433},{"text":"Oh, 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free.","start":492.595,"end":507.03,"sentiment":"neutral","sentiment_score":0.11398390296005434},{"text":"Yeah.","start":510.21,"end":510.71,"sentiment":"neutral","sentiment_score":0.1039113700389862}],"sentiment":"neutral","sentiment_score":0.10980875182308648,"num_words":38,"start":489.21002,"end":510.71},{"sentences":[{"text":"That's correct.","start":511.09,"end":511.91,"sentiment":"neutral","sentiment_score":0.17714009433984756},{"text":"But even though it has your first month is free, you still need to pay for the upfront payment, which is the, yeah, which is the delivery fee of the router, $20, then the plan, which is $67.45.","start":512.13,"end":535.25,"sentiment":"neutral","sentiment_score":0.03644752874970436},{"text":"Cancel for cancel 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delivery fee, a total of 87 point $45.","start":564.38,"end":576.41504,"sentiment":"neutral","sentiment_score":0.1357190567586157}],"sentiment":"neutral","sentiment_score":0.1320069519536836,"num_words":35,"start":554.615,"end":576.41504},{"sentences":[{"text":"So May 19 up to June 19 is your first month free.","start":577.195,"end":584.895,"sentiment":"neutral","sentiment_score":0.21112842485308647},{"text":"Then June 20 up until July 20 we'll credit the payment you made today, which is the $67.45.","start":585.435,"end":599.02,"sentiment":"neutral","sentiment_score":0.23620464031895003},{"text":"So if ever you're gonna receive your first bill on July 21 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establish.","start":627.6,"end":635.385,"sentiment":"neutral","sentiment_score":0.14285312414169313},{"text":"Can you see, like, a small box, the NTD box mounted on your wall at the area?","start":637.605,"end":644.505,"sentiment":"neutral","sentiment_score":0.0462703448446358}],"sentiment":"neutral","sentiment_score":0.11575065075109402,"num_words":60,"start":611.495,"end":644.505},{"sentences":[{"text":"Mhmm.","start":649.16,"end":649.66,"sentiment":"neutral","sentiment_score":0.0037984903901815414},{"text":"Yeah.","start":652.44,"end":652.94,"sentiment":"neutral","sentiment_score":0.02940727397799492},{"text":"That's the block box mounted on your wall is the NTT box on where you're going to connect the router that we're going to provide you.","start":653.4,"end":662.38,"sentiment":"neutral","sentiment_score":0.057232895794396214},{"text":"Then just wait a few minute sorry?","start":662.95496,"end":672.39496,"sentiment":"neutral","sentiment_score":0.017151513269969394},{"text":"You have You mean actually, it's not.","start":672.39496,"end":682.99005,"sentiment":"neutral","sentiment_score":-0.07825403766972679}],"sentiment":"neutral","sentiment_score":0.026036747243432773,"num_words":42,"start":649.16,"end":682.99005},{"sentences":[{"text":"NBN.","start":682.99005,"end":683.49005,"sentiment":"neutral","sentiment_score":-0.11192610114812852},{"text":"NBN is not available.","start":683.71,"end":685.01,"sentiment":"neutral","sentiment_score":-0.2261160872876644},{"text":"Only Supa Network is available on your address.","start":685.15,"end":688.69,"sentiment":"neutral","sentiment_score":-0.11031572800129652},{"text":"Yeah.","start":695.395,"end":695.895,"sentiment":"neutral","sentiment_score":0.01344398595392704},{"text":"There's just a certain area where NBN is available.","start":696.435,"end":700.375,"sentiment":"neutral","sentiment_score":0.014700199373894267}],"sentiment":"neutral","sentiment_score":-0.0762248040865297,"num_words":23,"start":682.99005,"end":700.375},{"sentences":[{"text":"Yeah.","start":704.37,"end":704.61,"sentiment":"neutral","sentiment_score":0.008163012564182281},{"text":"Actually, it really depends on the address.","start":704.61,"end":706.87,"sentiment":"neutral","sentiment_score":0.001533260036792074},{"text":"So but for the scope of your address, six further.","start":707.41003,"end":711.83,"sentiment":"neutral","sentiment_score":0.006417424371466041},{"text":"Right?","start":712.05,"end":712.55,"sentiment":"neutral","sentiment_score":0.016180310398340225},{"text":"Yeah.","start":713.73,"end":714.23,"sentiment":"neutral","sentiment_score":0.044640012085437775}],"sentiment":"neutral","sentiment_score":0.00719451995100826,"num_words":20,"start":704.37,"end":714.23},{"sentences":[{"text":"That area is all super 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yeah.","start":761.06,"end":763.16003,"sentiment":"neutral","sentiment_score":-0.020642374642193317},{"text":"And g your address is under Supa Network, not NBN.","start":763.78,"end":767.64,"sentiment":"neutral","sentiment_score":-0.0031337824068032203},{"text":"Yeah.","start":770.66003,"end":771.16003,"sentiment":"neutral","sentiment_score":0.07589763402938843},{"text":"Yeah.","start":771.495,"end":771.995,"sentiment":"neutral","sentiment_score":0.09642026573419572}],"sentiment":"neutral","sentiment_score":0.0020461678139067126,"num_words":35,"start":750.77496,"end":771.995},{"sentences":[{"text":"Mhmm.","start":779.415,"end":779.575,"sentiment":"neutral","sentiment_score":0.013535377569496632},{"text":"Yeah.","start":779.575,"end":780.075,"sentiment":"neutral","sentiment_score":0.018833916634321213},{"text":"May I have your unit number again, please, for me to double check?","start":780.21497,"end":783.51,"sentiment":"neutral","sentiment_score":0.024581879305724915},{"text":"834.","start":786.15,"end":787.11,"sentiment":"neutral","sentiment_score":0.00769393052905798},{"text":"Yeah.","start":787.11,"end":787.61,"sentiment":"neutral","sentiment_score":0.01990135945379734}],"sentiment":"neutral","sentiment_score":0.022325236185946885,"num_words":17,"start":779.415,"end":787.61},{"sentences":[{"text":"It's available under Zuppa.","start":787.67,"end":789.69,"sentiment":"neutral","sentiment_score":0.017369713401421905},{"text":"Mhmm.","start":791.35004,"end":791.85004,"sentiment":"neutral","sentiment_score":-0.026972413063049316},{"text":"Actually, Airtel is the Internet service provider, but the network is the Supa.","start":799.275,"end":807.615,"sentiment":"neutral","sentiment_score":-0.10237427399708675},{"text":"It's just a a 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correct.","start":827.635,"end":828.295,"sentiment":"positive","sentiment_score":0.5859902799129486},{"text":"Yeah.","start":828.915,"end":829.235,"sentiment":"neutral","sentiment_score":0.2921988368034363},{"text":"Sure.","start":829.235,"end":829.555,"sentiment":"neutral","sentiment_score":0.2763802111148834}],"sentiment":"neutral","sentiment_score":0.33187420417865116,"num_words":6,"start":825.57996,"end":829.555},{"sentences":[{"text":"Just give us a callback then if you have any more questions.","start":829.555,"end":832.535,"sentiment":"neutral","sentiment_score":0.148758539929986},{"text":"You're welcome.","start":835.795,"end":836.595,"sentiment":"positive","sentiment_score":0.6642505526542664},{"text":"Bye for now.","start":836.595,"end":837.575,"sentiment":"neutral","sentiment_score":0.21145955473184586}],"sentiment":"neutral","sentiment_score":0.22046954403905308,"num_words":17,"start":829.555,"end":837.575}]}}]},{"alternatives":[{"transcript":"Hi. Hi. This is Aksham. I don't know whether it's the right section or not. I just wanted to know about the NBN plans. That's why. Yeah. It's it's Unit 804. Unit 800 and 4. No. 804. 804. 804. And street is 6 further street, Philip. Further street, Philip. A C T 2606. Yeah. Vova. Yep. Yep. Yeah. Sure. Yes, please. Yep. Yeah. And can I can I know about the costing and the contracts and everything? Yeah. I tried to visit, but it wasn't that clear. That's why. Yeah. And I think is this a discount going on, isn't it, at the moment? Okay. So Him. Okay. If I what what about if what about if I do one year contract and after that I disconnect? So will they be free for that or no? Okay. And also, do you have, like okay. For example, if I move move within, like, one year and and connect your NBN, is it for available in, like, standard homes, or is it just only for your apartments to do this NBN? Yeah. Yeah. Yeah. After one within one year, maybe. If I relocate the then, normally, do you guys have NBN plans, like, in the normal home as well, or is it just the apartments? Okay. Okay. And if I for example, if I do one year contract and if in between something happened, like, the Internet speed drops down and everything and it's not working properly, then what would be the process like like if I want to return because if it's not working properly? Yeah. Okay. So so if I do one year contract and after that I decide to not to go ahead, then I won't have to pay the disconnection fee and the router fee, isn't it? Okay. And if I we will yeah. Sorry. Yeah. Yeah. You go ahead, please. I think one year one year, I would be staying here. 100%. That's that. So if I do one one year contract, then what would be the discount? 50. Yeah. I I was planning to get the standard, the NBN 50 unlimited package one, the 79.95 per month work package. And first one three as well? Okay. Oh, so I need to pay in from that means if I decide to cancel, then last month would be free. Is that so? No. No. For for example because you said the first month would be free. Right? But still that yeah. Yep. Yep. Yep. Yeah. Yep. Okay. Okay. Yeah. Yeah. I got it now. Yeah. And and so when you guys will be sending us the router and we have to set it up by by ourselves? Yeah. There is yeah. There is one here. I don't know whether it's the same one because it's the same where our intercom is connected as well. Okay. Anyway anyway anyway you guys can see that I have the that device in my address as well, isn't it? The NBN. I can connect to NBN here. NBN is available in my address, isn't it? Oh, it's not NBN. I thought it's NBN. Okay. Yeah. Yep. Yep. Okay. Okay. Because I had Vodafone before the same device, you know, like, the setup. That's already set up. That way, you know, just need to plug in. But I have, like, a big problem because the Internet was not working and and yeah. Same issue with the network as well. So I was planning to get NBN instead, but I thought you guys are NBN because in the website, it says NBN. That's why I thought I was gonna go ahead and get the NBN. Okay. So my address doesn't have yeah. Oh, okay. It's that's fine. Okay. And, yeah, I'll keep different as an option, and I'll browse other ones as well. And, yeah, if I need you guys, then I'll let you know. Okay? Unit Unit 804? Yeah. So what is the difference between super network and, like, Airtel? Oh, it will be super bad. Oh, okay. That's fine. Thank you so much. Oh, okay. Oh, okay. Okay. So they they will look after you guys. That's how they look. Oh, okay. Thank you so much. Yep. Sure. Thank you so much for today. 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Hi. This is Aksham. I don't know whether it's the right section or not. I just wanted to know about the NBN plans.\n\nThat's why. Yeah. It's it's Unit 804. Unit 800 and 4. No.\n\n804. 804. 804. And street is 6 further street, Philip. Further street, Philip.\n\nA C T 2606. Yeah. Vova. Yep. Yep.\n\nYeah. Sure. Yes, please. Yep. Yeah.\n\nAnd can I can I know about the costing and the contracts and everything? Yeah. I tried to visit, but it wasn't that clear. That's why. Yeah.\n\nAnd I think is this a discount going on, isn't it, at the moment? Okay. So Him. Okay. If I what what about if what about if I do one year contract and after that I disconnect?\n\nSo will they be free for that or no? Okay. And also, do you have, like okay. For example, if I move move within, like, one year and and connect your NBN, is it for available in, like, standard homes, or is it just only for your apartments to do this NBN? Yeah.\n\nYeah. Yeah. After one within one year, maybe. If I relocate the then, normally, do you guys have NBN plans, like, in the normal home as well, or is it just the apartments? Okay.\n\nOkay. And if I for example, if I do one year contract and if in between something happened, like, the Internet speed drops down and everything and it's not working properly, then what would be the process like like if I want to return because if it's not working properly? Yeah. Okay. So so if I do one year contract and after that I decide to not to go ahead, then I won't have to pay the disconnection fee and the router fee, isn't it?\n\nOkay. And if I we will yeah. Sorry. Yeah. Yeah.\n\nYou go ahead, please. I think one year one year, I would be staying here. 100%. That's that. So if I do one one year contract, then what would be the discount?\n\n50. Yeah. I I was planning to get the standard, the NBN 50 unlimited package one, the 79.95 per month work package. And first one three as well? Okay.\n\nOh, so I need to pay in from that means if I decide to cancel, then last month would be free. Is that so? No. No. For for example because you said the first month would be free.\n\nRight? But still that yeah. Yep. Yep. Yep.\n\nYeah. Yep. Okay. Okay. Yeah.\n\nYeah. I got it now. Yeah. And and so when you guys will be sending us the router and we have to set it up by by ourselves? Yeah.\n\nThere is yeah. There is one here. I don't know whether it's the same one because it's the same where our intercom is connected as well. Okay. Anyway anyway anyway you guys can see that I have the that device in my address as well, isn't it?\n\nThe NBN. I can connect to NBN here. NBN is available in my address, isn't it? Oh, it's not NBN. I thought it's NBN.\n\nOkay. Yeah. Yep. Yep. Okay.\n\nOkay. Because I had Vodafone before the same device, you know, like, the setup. That's already set up. That way, you know, just need to plug in. But I have, like, a big problem because the Internet was not working and and yeah.\n\nSame issue with the network as well. So I was planning to get NBN instead, but I thought you guys are NBN because in the website, it says NBN. That's why I thought I was gonna go ahead and get the NBN. Okay. So my address doesn't have yeah.\n\nOh, okay. It's that's fine. Okay. And, yeah, I'll keep different as an option, and I'll browse other ones as well. And, yeah, if I need you guys, then I'll let you know.\n\nOkay? Unit Unit 804? Yeah. So what is the difference between super network and, like, Airtel? Oh, it will be super bad.\n\nOh, okay. That's fine. Thank you so much. Oh, okay. Oh, okay.\n\nOkay. So they they will look after you guys. That's how they look. Oh, okay. Thank you so much.\n\nYep. Sure. Thank you so much for today. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.639999,"end":9.04,"sentiment":"neutral","sentiment_score":0.05337845906615257},{"text":"Hi.","start":9.04,"end":9.28,"sentiment":"neutral","sentiment_score":0.06412608921527863},{"text":"This is Aksham.","start":9.28,"end":10.179999,"sentiment":"neutral","sentiment_score":0.07271251827478409},{"text":"I don't know whether it's the right section or not.","start":10.48,"end":12.82,"sentiment":"neutral","sentiment_score":-0.07070606797933579},{"text":"I just wanted to know about the NBN plans.","start":13.105,"end":15.605,"sentiment":"neutral","sentiment_score":0.006781964666313595}],"sentiment":"neutral","sentiment_score":-0.012932537278781334,"num_words":24,"start":8.639999,"end":15.605},{"sentences":[{"text":"That's 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4.","start":38.69,"end":40.23,"sentiment":"neutral","sentiment_score":0.008169746492058039},{"text":"No.","start":43.965,"end":44.204998,"sentiment":"neutral","sentiment_score":-0.015116238035261633}],"sentiment":"neutral","sentiment_score":0.013064762499804298,"num_words":12,"start":15.745,"end":44.204998},{"sentences":[{"text":"804.","start":44.204998,"end":45.165,"sentiment":"neutral","sentiment_score":-0.006283636204898357},{"text":"804.","start":45.165,"end":46.225,"sentiment":"neutral","sentiment_score":-0.003780260682106018},{"text":"804.","start":48.925,"end":49.805,"sentiment":"neutral","sentiment_score":0.00777609134092927},{"text":"And street is 6 further street, Philip.","start":49.805,"end":53.265,"sentiment":"neutral","sentiment_score":0.009814627069447721},{"text":"Further street, Philip.","start":56.63,"end":57.85,"sentiment":"neutral","sentiment_score":0.007129540977378686}],"sentiment":"neutral","sentiment_score":0.006754092836322693,"num_words":13,"start":44.204998,"end":57.85},{"sentences":[{"text":"A C T 2606.","start":60.15,"end":62.41,"sentiment":"neutral","sentiment_score":0.004981516976840794},{"text":"Yeah.","start":66.229996,"end":66.63,"sentiment":"neutral","sentiment_score":0.02542380802333355},{"text":"Vova.","start":66.63,"end":67.13,"sentiment":"neutral","sentiment_score":0.030758513137698177},{"text":"Yep.","start":72.175,"end":72.675,"sentiment":"neutral","sentiment_score":0.02827826701104641},{"text":"Yep.","start":77.854996,"end":78.354996,"sentiment":"neutral","sentiment_score":0.030406905338168144}],"sentiment":"neutral","sentiment_score":0.01684919517720118,"num_words":8,"start":60.15,"end":78.354996},{"sentences":[{"text":"Yeah.","start":82.93,"end":83.25,"sentiment":"neutral","sentiment_score":0.054231904447078705},{"text":"Sure.","start":83.25,"end":83.75,"sentiment":"neutral","sentiment_score":0.07576510310173035},{"text":"Yes, please.","start":123.240005,"end":123.98,"sentiment":"neutral","sentiment_score":0.09369673952460289},{"text":"Yep.","start":130.505,"end":131.005,"sentiment":"neutral","sentiment_score":0.13646620512008667},{"text":"Yeah.","start":148.04,"end":148.51999,"sentiment":"neutral","sentiment_score":0.04108995944261551}],"sentiment":"neutral","sentiment_score":0.08249110852678616,"num_words":6,"start":82.93,"end":148.51999},{"sentences":[{"text":"And can I can I know about the costing and the contracts and everything?","start":148.51999,"end":157.325,"sentiment":"neutral","sentiment_score":-0.014406419492193632},{"text":"Yeah.","start":162.66501,"end":162.905,"sentiment":"neutral","sentiment_score":-0.05358891934156418},{"text":"I tried to visit, but it wasn't that clear.","start":162.905,"end":164.74501,"sentiment":"neutral","sentiment_score":-0.17739816341135237},{"text":"That's why.","start":164.74501,"end":165.485,"sentiment":"neutral","sentiment_score":-0.1045854464173317},{"text":"Yeah.","start":186.895,"end":187.395,"sentiment":"neutral","sentiment_score":0.06608261168003082}],"sentiment":"neutral","sentiment_score":-0.0738870571884844,"num_words":27,"start":148.51999,"end":187.395},{"sentences":[{"text":"And I think is this a discount going on, isn't it, at the moment?","start":204.84,"end":208.54001,"sentiment":"neutral","sentiment_score":-0.09600767812558583},{"text":"Okay.","start":232.12,"end":232.62,"sentiment":"neutral","sentiment_score":0.1647500991821289},{"text":"So Him.","start":233.56,"end":247.735,"sentiment":"neutral","sentiment_score":0.09355904906988144},{"text":"Okay.","start":276.225,"end":276.725,"sentiment":"neutral","sentiment_score":0.0103054977953434},{"text":"If I what what about if what about if I do one year contract and after that I disconnect?","start":277.745,"end":282.645,"sentiment":"neutral","sentiment_score":-0.08676745330816821}],"sentiment":"neutral","sentiment_score":-0.0710950111215179,"num_words":37,"start":204.84,"end":282.645},{"sentences":[{"text":"So will they be free for that or no?","start":282.705,"end":284.965,"sentiment":"neutral","sentiment_score":-0.083793044090271},{"text":"Okay.","start":293.21,"end":293.61,"sentiment":"neutral","sentiment_score":0.07384385913610458},{"text":"And also, do you have, like okay.","start":293.61,"end":295.93,"sentiment":"neutral","sentiment_score":0.0305843214903559},{"text":"For example, if I move move within, like, one year and and connect your NBN, is it for available in, like, standard homes, or is it just only for your apartments to do this NBN?","start":295.93,"end":310.625,"sentiment":"neutral","sentiment_score":0.0007417271445904459},{"text":"Yeah.","start":317.46002,"end":317.62003,"sentiment":"neutral","sentiment_score":-0.0016632899641990662}],"sentiment":"neutral","sentiment_score":-0.008337851455610877,"num_words":53,"start":282.705,"end":317.62003},{"sentences":[{"text":"Yeah.","start":317.62003,"end":318.12003,"sentiment":"neutral","sentiment_score":-0.005866499617695808},{"text":"Yeah.","start":319.14,"end":319.62003,"sentiment":"neutral","sentiment_score":0.0019932128489017487},{"text":"After one within one year, maybe.","start":319.62003,"end":322.36002,"sentiment":"neutral","sentiment_score":-0.019339272752404213},{"text":"If I relocate the then, normally, do you guys have NBN plans, like, in the normal home as well, or is it just the apartments?","start":323.86002,"end":336.095,"sentiment":"neutral","sentiment_score":-0.015076851844787598},{"text":"Okay.","start":354.90002,"end":355.40002,"sentiment":"neutral","sentiment_score":0.04203392565250397}],"sentiment":"neutral","sentiment_score":-0.013376361580894273,"num_words":34,"start":317.62003,"end":355.40002},{"sentences":[{"text":"Okay.","start":365.145,"end":365.645,"sentiment":"neutral","sentiment_score":-0.09616255760192872},{"text":"And if I for example, if I do one year contract and if in between something happened, like, the Internet speed drops down and everything and it's not working properly, then what would be the process like like if I want to return because if it's not working properly?","start":365.705,"end":386.09003,"sentiment":"neutral","sentiment_score":-0.25701054687402686},{"text":"Yeah.","start":398.875,"end":399.375,"sentiment":"neutral","sentiment_score":-0.040319181978702545},{"text":"Okay.","start":416.03,"end":416.53,"sentiment":"neutral","sentiment_score":-0.020935220643877983},{"text":"So so if I do one year contract and after that I decide to not to go ahead, then I won't have to pay the disconnection fee and the router fee, isn't it?","start":417.045,"end":429.06,"sentiment":"neutral","sentiment_score":0.000382541481292609}],"sentiment":"neutral","sentiment_score":-0.14986246927257846,"num_words":85,"start":365.145,"end":429.06},{"sentences":[{"text":"Okay.","start":433.86,"end":434.36,"sentiment":"neutral","sentiment_score":0.102730855345726},{"text":"And if I we will yeah.","start":434.58,"end":438.34,"sentiment":"neutral","sentiment_score":0.003510147954026858},{"text":"Sorry.","start":438.34,"end":438.84,"sentiment":"neutral","sentiment_score":-0.05342253297567368},{"text":"Yeah.","start":438.98,"end":439.22,"sentiment":"neutral","sentiment_score":0.03051276877522469},{"text":"Yeah.","start":439.22,"end":439.38,"sentiment":"neutral","sentiment_score":0.0742393285036087}],"sentiment":"neutral","sentiment_score":0.017512130737304687,"num_words":10,"start":433.86,"end":439.38},{"sentences":[{"text":"You go ahead, please.","start":439.38,"end":440.52,"sentiment":"neutral","sentiment_score":0.12015148997306824},{"text":"I think one year one year, I would be staying here.","start":463.58002,"end":467.42,"sentiment":"neutral","sentiment_score":0.08596729013052853},{"text":"100%.","start":467.42,"end":468.06003,"sentiment":"neutral","sentiment_score":0.13813956081867218},{"text":"That's that.","start":468.06003,"end":468.80002,"sentiment":"neutral","sentiment_score":0.1057128868997097},{"text":"So if I do one one year contract, then what would be the discount?","start":469.1,"end":473.44,"sentiment":"neutral","sentiment_score":0.008358086060200418}],"sentiment":"neutral","sentiment_score":0.05915077158715576,"num_words":32,"start":439.38,"end":473.44},{"sentences":[{"text":"50.","start":477.785,"end":478.285,"sentiment":"neutral","sentiment_score":0.012278178706765177},{"text":"Yeah.","start":479.465,"end":479.865,"sentiment":"neutral","sentiment_score":0.05541425943374634},{"text":"I I was planning to get the standard, the NBN 50 unlimited package one, the 79.95 per month work package.","start":479.865,"end":488.445,"sentiment":"neutral","sentiment_score":0.06339013241231442},{"text":"And first one three as 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free.","start":549.18,"end":552.86,"sentiment":"neutral","sentiment_score":-0.04196152463555336}],"sentiment":"neutral","sentiment_score":-0.09041989212365527,"num_words":38,"start":536.84503,"end":552.86},{"sentences":[{"text":"Right?","start":552.86,"end":553.36,"sentiment":"neutral","sentiment_score":0.049048855900764465},{"text":"But still that yeah.","start":555.33997,"end":557.175,"sentiment":"neutral","sentiment_score":0.035358850844204426},{"text":"Yep.","start":567.255,"end":567.755,"sentiment":"neutral","sentiment_score":0.13594110310077667},{"text":"Yep.","start":568.695,"end":569.19,"sentiment":"neutral","sentiment_score":0.11702315509319304},{"text":"Yep.","start":575.03,"end":575.53,"sentiment":"neutral","sentiment_score":0.0900420993566513}],"sentiment":"neutral","sentiment_score":0.0666863271035254,"num_words":8,"start":552.86,"end":575.53},{"sentences":[{"text":"Yeah.","start":576.79,"end":577.29,"sentiment":"neutral","sentiment_score":0.13304604589939115},{"text":"Yep.","start":583.205,"end":583.705,"sentiment":"neutral","sentiment_score":0.17966356873512268},{"text":"Okay.","start":596.42,"end":596.92,"sentiment":"neutral","sentiment_score":0.12861332297325134},{"text":"Okay.","start":608.82495,"end":609.225,"sentiment":"neutral","sentiment_score":0.08752922713756561},{"text":"Yeah.","start":609.225,"end":609.46497,"sentiment":"neutral","sentiment_score":0.09313063323497772}],"sentiment":"neutral","sentiment_score":0.1243965595960617,"num_words":5,"start":576.79,"end":609.46497},{"sentences":[{"text":"Yeah.","start":609.46497,"end":609.625,"sentiment":"neutral","sentiment_score":0.1029125601053238},{"text":"I got it now.","start":609.625,"end":610.605,"sentiment":"neutral","sentiment_score":0.12575245648622513},{"text":"Yeah.","start":610.745,"end":611.14496,"sentiment":"neutral","sentiment_score":0.12798650562763214},{"text":"And and so when you guys will be sending us the router and we have to set it up by by ourselves?","start":611.14496,"end":618.44495,"sentiment":"neutral","sentiment_score":0.10955492610281165},{"text":"Yeah.","start":643.53503,"end":643.855,"sentiment":"neutral","sentiment_score":0.0319378599524498}],"sentiment":"neutral","sentiment_score":0.10951914227214353,"num_words":29,"start":609.46497,"end":643.855},{"sentences":[{"text":"There is yeah.","start":643.855,"end":645.375,"sentiment":"neutral","sentiment_score":0.01855125029881795},{"text":"There is one here.","start":645.375,"end":646.41504,"sentiment":"neutral","sentiment_score":0.00921201379969716},{"text":"I don't know whether it's the same one because it's the same where our intercom is connected as 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NBN.","start":689.84503,"end":691.525,"sentiment":"neutral","sentiment_score":-0.05552644748240709},{"text":"I thought it's 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I had Vodafone before the same device, you know, like, the setup.","start":723.795,"end":728.055,"sentiment":"neutral","sentiment_score":-0.010212381298725422},{"text":"That's already set up.","start":728.59503,"end":729.555,"sentiment":"neutral","sentiment_score":0.00570847187191248},{"text":"That way, you know, just need to plug in.","start":729.555,"end":731.43,"sentiment":"neutral","sentiment_score":0.0036133554660611683},{"text":"But I have, like, a big problem because the Internet was not working and and yeah.","start":731.67,"end":738.64996,"sentiment":"neutral","sentiment_score":-0.24324683169834316}],"sentiment":"neutral","sentiment_score":-0.0917097203606783,"num_words":43,"start":720.355,"end":738.64996},{"sentences":[{"text":"Same issue with the network as well.","start":739.35,"end":741.43,"sentiment":"neutral","sentiment_score":-0.1974657837833677},{"text":"So I was planning to get NBN instead, but I thought you guys are NBN because in the website, it says NBN.","start":741.43,"end":748.125,"sentiment":"neutral","sentiment_score":-0.05556749594821171},{"text":"That's why I thought I was gonna go ahead and get the NBN.","start":748.125,"end":751.425,"sentiment":"neutral","sentiment_score":-0.018132229908727683},{"text":"Okay.","start":760.17,"end":760.49,"sentiment":"neutral","sentiment_score":0.0039062704890966415},{"text":"So my address doesn't have yeah.","start":760.49,"end":762.58997,"sentiment":"neutral","sentiment_score":-0.014037472972025474}],"sentiment":"neutral","sentiment_score":-0.05960781537756628,"num_words":49,"start":739.35,"end":762.58997},{"sentences":[{"text":"Oh, okay.","start":769.68994,"end":770.32996,"sentiment":"neutral","sentiment_score":0.04075738042593002},{"text":"It's that's fine.","start":770.32996,"end":771.585,"sentiment":"neutral","sentiment_score":0.09407011171181996},{"text":"Okay.","start":771.66504,"end":771.98505,"sentiment":"neutral","sentiment_score":0.0919094979763031},{"text":"And, yeah, I'll keep different as an option, and I'll browse other ones as well.","start":771.98505,"end":776.465,"sentiment":"neutral","sentiment_score":0.12715246280034384},{"text":"And, yeah, if I need you guys, then I'll let you know.","start":776.465,"end":778.625,"sentiment":"neutral","sentiment_score":0.08118632528930902}],"sentiment":"neutral","sentiment_score":0.10112598301334814,"num_words":33,"start":769.68994,"end":778.625},{"sentences":[{"text":"Okay?","start":778.625,"end":779.125,"sentiment":"neutral","sentiment_score":0.03730957210063934},{"text":"Unit Unit 804?","start":783.10504,"end":785.685,"sentiment":"neutral","sentiment_score":0.009573128384848436},{"text":"Yeah.","start":790.43,"end":790.91003,"sentiment":"neutral","sentiment_score":0.0006917286664247513},{"text":"So what is the difference between super network and, like, Airtel?","start":790.91003,"end":795.97003,"sentiment":"neutral","sentiment_score":-0.040183765051717106},{"text":"Oh, it will be super 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okay.","start":820.31,"end":821.02997,"sentiment":"neutral","sentiment_score":0.03127577621489763}],"sentiment":"neutral","sentiment_score":0.18933963030576706,"num_words":12,"start":812.525,"end":821.02997},{"sentences":[{"text":"Okay.","start":821.02997,"end":821.52997,"sentiment":"neutral","sentiment_score":0.02378766797482967},{"text":"So they they will look after you guys.","start":821.83,"end":824.49,"sentiment":"neutral","sentiment_score":0.02805299125611782},{"text":"That's how they look.","start":824.63,"end":825.58997,"sentiment":"neutral","sentiment_score":0.23307248950004578},{"text":"Oh, okay.","start":825.58997,"end":826.33,"sentiment":"neutral","sentiment_score":0.1286613531410694},{"text":"Thank you so much.","start":827.445,"end":828.58496,"sentiment":"positive","sentiment_score":0.5227010473608971}],"sentiment":"neutral","sentiment_score":0.18571728693419381,"num_words":19,"start":821.02997,"end":828.58496},{"sentences":[{"text":"Yep.","start":833.125,"end":833.52496,"sentiment":"neutral","sentiment_score":0.1961672157049179},{"text":"Sure.","start":833.52496,"end":833.845,"sentiment":"positive","sentiment_score":0.3561249077320099},{"text":"Thank you so much for today.","start":833.845,"end":835.125,"sentiment":"positive","sentiment_score":0.8010479907194773},{"text":"Bye.","start":835.125,"end":835.625,"sentiment":"positive","sentiment_score":0.5651767253875732}],"sentiment":"positive","sentiment_score":0.6581951992379295,"num_words":9,"start":833.125,"end":835.625}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Mary from Airtel tech support. How can I assist you today? Mhmm.\n\nChannel 1: Hi. Hi. This is Aksham. I don't know whether it's the right section or not. I just wanted to know about the NBN plans.\n\nThat's why.\n\nChannel 0: The Internet service?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. May I know your full address, please, for me to check the availability of it?\n\nChannel 1: It's it's Unit 804.\n\nChannel 0: Hang on. Let me just type that in.\n\nChannel 1: Unit 800 and\n\nChannel 0: Okay.\n\nChannel 1: 4.\n\nChannel 0: Unit 184. Mhmm.\n\nChannel 1: No. 804. 804.\n\nChannel 0: Oh, 804. Okay.\n\nChannel 1: 804. And street is 6 further street, Philip.\n\nChannel 0: Six further further?\n\nChannel 1: Further street, Philip.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: A C T 2606.\n\nChannel 0: Is it WOVA unit?\n\nChannel 1: Yeah. Vova.\n\nChannel 0: I let me just repeat the address. It's 804 Slash\n\nChannel 1: Yep.\n\nChannel 0: 6 Forzer Street, Philip, A C T 2606.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Yes, please.\n\nChannel 0: Yes. Thank you for waiting. So after checking the address, it's available under Supa Networks.\n\nChannel 1: Yep.\n\nChannel 0: So, yeah, if you still want to proceed on signing up with Airtel, I can provide you our email sorry, our website because there is our process on signing up via a service.\n\nChannel 1: Yeah. And can I can I know about the costing and the contracts and\n\nChannel 0: Yeah. Have you tried to visit our website?\n\nChannel 1: everything?\n\nChannel 0: It's airtel.net.au.\n\nChannel 1: Yeah. I tried to visit, but it wasn't that clear. That's why.\n\nChannel 0: Okay. So once you enter that website, you'll see our available plan speed. For the cheapest one for our plan is the Supa 25 over 10 MBPS, which is $69.95 per month.\n\nChannel 1: Yeah.\n\nChannel 0: Then, yeah, we have the standard one, which is 50 MBPS, $79.95 per month, And superfamily, which is 500 MBPS unlimited, it's $89.95 per month. Then\n\nChannel 1: And I think is this a discount going on, isn't it, at the moment?\n\nChannel 0: Miss, we do have a discount. So if you choose six month contract or twelve or twenty four month, we'll be providing you a free router and six months 15% discount for your, six months of service and then free for the first month.\n\nChannel 1: Okay. So\n\nChannel 0: Yeah. But that's only, applicable, if you enter the contract term because we do have no contract. It has the connection fee only of $45.\n\nChannel 1: Him.\n\nChannel 0: Because yeah. Once you enter the contract, which is six, twelve, or twenty four month contract, and your if ever you'll be canceling within the contract term, there will be a cancellation fee of $120 plus the price of the router, which we provided you free, and then your outstanding balance for the plan.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: If I what what about if what about if I do one year contract and after that I disconnect? So will they be free for that or no?\n\nChannel 0: We do have a twelve month contract that is equivalent to one year.\n\nChannel 1: Okay. And also, do you have, like okay. For example, if I move move within, like, one year and and connect your NBN, is it for available in, like, standard homes, or is it just only for your apartments to do this NBN?\n\nChannel 0: You mean if ever you'll be relocating to a new address after\n\nChannel 1: Yeah.\n\nChannel 0: one\n\nChannel 1: Yeah.\n\nChannel 0: year?\n\nChannel 1: Yeah. After one within one year, maybe. If\n\nChannel 0: Yeah.\n\nChannel 1: I relocate\n\nChannel 0: Mhmm.\n\nChannel 1: the then, normally, do you guys have NBN plans, like, in the normal home as well, or is it just the apartments?\n\nChannel 0: Actually, if ever you'll be relocating to a new address, we can check the availability of the new address if Ertel is servicing to that area, but it's not guaranteed yet.\n\nChannel 1: Okay.\n\nChannel 0: If, yeah, we can bring the contract or the service. We still need to verify the new address if ever. Mhmm.\n\nChannel 1: Okay. And if I for example, if I do one year contract and if in between something happened, like, the Internet speed drops down and everything and it's not working properly, then what would be the process like like if I want to return because if it's not working properly?\n\nChannel 0: Mhmm. Regarding technical issues, that is we should confirm that first to the network team, to the\n\nChannel 1: Yeah.\n\nChannel 0: Supa network if there's, like, unresolved issue with the Internet service. But as of the moment, we do not have that kind of issue. We do resolve technical issue ASAP.\n\nChannel 1: Okay. So so if I do one year contract and after that I decide to not to go ahead, then I won't have to pay the disconnection fee and the router fee, isn't it?\n\nChannel 0: Yeah. As long as you finish one year with us.\n\nChannel 1: Okay.\n\nChannel 0: But\n\nChannel 1: And\n\nChannel 0: yeah. If mhmm.\n\nChannel 1: if I\n\nChannel 0: If\n\nChannel 1: we will yeah. Sorry. Yeah. Yeah. You go ahead, please.\n\nChannel 0: yeah. But if you're still not, like, undecided or still not sure with Ertel, I can I suggest you go with the no contract instead for you to make sure and for you to prevent on a lock in contract if ever? Yeah.\n\nChannel 1: I think one year one year, I would be staying here. 100%. That's that.\n\nChannel 0: Mhmm.\n\nChannel 1: So if I\n\nChannel 0: Okay.\n\nChannel 1: do one one year contract, then what would be the discount?\n\nChannel 0: For the 12\n\nChannel 1: 50.\n\nChannel 0: one year contract. Mhmm.\n\nChannel 1: Yeah. I I was planning to get the standard, the NBN 50 unlimited package one, the 79.95 per month work package.\n\nChannel 0: Yeah. Mhmm. Yeah. So for the yeah. So if you'll be choosing that one for your first six months, your monthly bill would just only be $67.45 since we have a less fifteen percent and first month free.\n\nChannel 1: And first one three as well?\n\nChannel 0: Yeah. That's correct. But even though it has your first month is free, you still need to pay for the upfront payment, which is\n\nChannel 1: Okay.\n\nChannel 0: the, yeah, which is the delivery fee of the router, $20, then the plan, which is $67.45.\n\nChannel 1: Oh, so I need to pay in from that means if I decide to cancel, then last month would be free. Is that so?\n\nChannel 0: Cancel for cancel\n\nChannel 1: No. No. For\n\nChannel 0: when? Sorry.\n\nChannel 1: for example\n\nChannel 0: Mhmm.\n\nChannel 1: because you said the first month would be free. Right?\n\nChannel 0: Yeah. So,\n\nChannel 1: But\n\nChannel 0: like,\n\nChannel 1: still\n\nChannel 0: for example\n\nChannel 1: that yeah.\n\nChannel 0: mhmm. For example, you'll be signing up today. Today is May 19. You'll be paying the 67 point\n\nChannel 1: Yep.\n\nChannel 0: $45\n\nChannel 1: Yep.\n\nChannel 0: plus the $20 delivery fee, a total of 87 point\n\nChannel 1: Yep.\n\nChannel 0: $45.\n\nChannel 1: Yeah.\n\nChannel 0: So May 19 up to June 19 is\n\nChannel 1: Yep.\n\nChannel 0: your first month free. Then June 20 up until July 20 we'll credit the payment you made today, which is the\n\nChannel 1: Okay.\n\nChannel 0: $67.45. So if ever you're gonna receive your first bill on July 21 then.\n\nChannel 1: Okay. Yeah. Yeah. I got it\n\nChannel 0: Yeah.\n\nChannel 1: now. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: That's how it works.\n\nChannel 1: and so when you guys will be sending us the router and we have to set it up by by ourselves?\n\nChannel 0: Yeah. So for the router, since the router came from us, it's already preconfigured. So once the router arrive at the address, you just need to plug and play and wait a few minutes for the connection to establish. Can you see, like, a small box, the NTD box mounted on your wall\n\nChannel 1: Yeah.\n\nChannel 0: at the\n\nChannel 1: There\n\nChannel 0: area?\n\nChannel 1: is yeah. There is one here. I don't know whether it's the same one because it's the same\n\nChannel 0: Mhmm.\n\nChannel 1: where our intercom is connected as well.\n\nChannel 0: Yeah. That's the block box mounted on your wall is the NTT box on where you're going to connect the router that we're going to provide you.\n\nChannel 1: Okay.\n\nChannel 0: Then just\n\nChannel 1: Anyway\n\nChannel 0: wait\n\nChannel 1: anyway\n\nChannel 0: a few minute\n\nChannel 1: anyway you guys can see that I have the that device in my address as well, isn't it?\n\nChannel 0: sorry? You have\n\nChannel 1: The NBN. I can connect to NBN here. NBN is\n\nChannel 0: You\n\nChannel 1: available in my address, isn't\n\nChannel 0: mean\n\nChannel 1: it?\n\nChannel 0: actually, it's not. NBN. NBN is not available. Only Supa Network is available on your address.\n\nChannel 1: Oh, it's not NBN. I thought it's NBN.\n\nChannel 0: Yeah. There's just a certain area where NBN is available.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Actually, it really depends on the address. So\n\nChannel 1: Yeah.\n\nChannel 0: but for the scope of your address, six further. Right?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah. That area is all super network.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Mhmm. Covered by super network only.\n\nChannel 1: Because I had Vodafone before the same device, you know, like, the setup. That's already set up. That way, you know, just need to plug in. But I have, like, a big problem because the Internet was not working and and yeah. Same issue with the network as well.\n\nSo I was planning to get NBN instead, but I thought you guys are NBN because in the website, it says NBN. That's why I thought I was gonna go\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: ahead and get\n\nChannel 0: Actually,\n\nChannel 1: the NBN.\n\nChannel 0: we do also offer NBN, but it really depends on the address on what is available on the address.\n\nChannel 1: Okay. So my address\n\nChannel 0: On your\n\nChannel 1: doesn't have yeah.\n\nChannel 0: yeah. And g your address is under Supa Network, not NBN.\n\nChannel 1: Oh, okay. It's\n\nChannel 0: Yeah.\n\nChannel 1: that's fine.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. And, yeah, I'll keep different as an option, and I'll browse other ones as well. And, yeah, if I need you guys, then I'll let you know. Okay?\n\nChannel 0: Mhmm. Yeah. May I have your unit number again, please, for me to double\n\nChannel 1: Unit\n\nChannel 0: check?\n\nChannel 1: Unit 804?\n\nChannel 0: 834. Yeah. It's available under Zuppa.\n\nChannel 1: Yeah. So what is\n\nChannel 0: Mhmm.\n\nChannel 1: the difference between super network and, like, Airtel?\n\nChannel 0: Actually, Airtel is the Internet service provider, but the network is the Supa.\n\nChannel 1: Oh, it will\n\nChannel 0: It's\n\nChannel 1: be\n\nChannel 0: just\n\nChannel 1: super\n\nChannel 0: a\n\nChannel 1: bad.\n\nChannel 0: a partner. Yeah.\n\nChannel 1: Oh, okay.\n\nChannel 0: Mhmm.\n\nChannel 1: That's fine. Thank you so much.\n\nChannel 0: Yeah. It's like a reseller.\n\nChannel 1: Oh, okay. Oh, okay. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So they\n\nChannel 0: Yeah.\n\nChannel 1: they will look after you guys. That's how they look.\n\nChannel 0: Yeah.\n\nChannel 1: Oh, okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank\n\nChannel 0: That's\n\nChannel 1: you\n\nChannel 0: correct.\n\nChannel 1: so much.\n\nChannel 0: Yeah. Sure. Just give us a callback then if you have any more questions.\n\nChannel 1: Yep. Sure. Thank you so much for today. Bye.\n\nChannel 0: You're welcome. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.30781903862953186},{"text":"Good afternoon.","start":1.8399999,"end":2.6599998,"sentiment":"positive","sentiment_score":0.5905510783195496},{"text":"This is Mary from Airtel tech support.","start":2.8799999,"end":5.7799997,"sentiment":"positive","sentiment_score":0.5204738889421735},{"text":"How can I assist you today?","start":6.56,"end":8.02,"sentiment":"positive","sentiment_score":0.4823979039986928},{"text":"Mhmm.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":0.021219678223133087}],"sentiment":"positive","sentiment_score":0.4734026776517139,"channel":0,"num_words":17,"start":1.36,"end":8.66},{"sentences":[{"text":"Hi.","start":8.639999,"end":9.04,"sentiment":"neutral","sentiment_score":0.05337845906615257},{"text":"Hi.","start":9.04,"end":9.28,"sentiment":"neutral","sentiment_score":0.06412608921527863},{"text":"This is Aksham.","start":9.28,"end":10.179999,"sentiment":"neutral","sentiment_score":0.07271251827478409},{"text":"I don't know whether it's the right section or not.","start":10.48,"end":12.82,"sentiment":"neutral","sentiment_score":-0.07070606797933579},{"text":"I just wanted to know about the NBN plans.","start":13.105,"end":15.605,"sentiment":"neutral","sentiment_score":0.006781964666313595}],"sentiment":"neutral","sentiment_score":-0.012932537278781334,"channel":1,"num_words":24,"start":8.639999,"end":15.605},{"sentences":[{"text":"That's why.","start":15.745,"end":16.485,"sentiment":"neutral","sentiment_score":0.014648329466581345}],"sentiment":"neutral","sentiment_score":0.014648329466581345,"channel":1,"num_words":2,"start":15.745,"end":16.485},{"sentences":[{"text":"The Internet service?","start":17.755001,"end":19.135,"sentiment":"neutral","sentiment_score":0.022080684701601665}],"sentiment":"neutral","sentiment_score":0.022080684701601665,"channel":0,"num_words":3,"start":17.755001,"end":19.135},{"sentences":[{"text":"Yeah.","start":20.064999,"end":20.564999,"sentiment":"neutral","sentiment_score":0.051973965018987656}],"sentiment":"neutral","sentiment_score":0.051973965018987656,"channel":1,"num_words":1,"start":20.064999,"end":20.564999},{"sentences":[{"text":"Okay.","start":22.395,"end":22.895,"sentiment":"neutral","sentiment_score":0.05373071134090424},{"text":"May I know your full address, please, for me to check the availability of it?","start":23.435001,"end":28.37,"sentiment":"neutral","sentiment_score":0.07677086889743805}],"sentiment":"neutral","sentiment_score":0.07533085905015469,"channel":0,"num_words":16,"start":22.395,"end":28.37},{"sentences":[{"text":"It's it's Unit 804.","start":29.49,"end":31.35,"sentiment":"neutral","sentiment_score":0.014485944528132677}],"sentiment":"neutral","sentiment_score":0.014485944528132677,"channel":1,"num_words":4,"start":29.49,"end":31.35},{"sentences":[{"text":"Hang on.","start":32.91,"end":33.47,"sentiment":"neutral","sentiment_score":0.008803042583167553},{"text":"Let me just type that in.","start":33.47,"end":35.57,"sentiment":"neutral","sentiment_score":0.013468082373340925}],"sentiment":"neutral","sentiment_score":0.012301822425797582,"channel":0,"num_words":8,"start":32.91,"end":35.57},{"sentences":[{"text":"Unit 800 and","start":38.69,"end":39.73,"sentiment":"neutral","sentiment_score":0.008168433792889118}],"sentiment":"neutral","sentiment_score":0.008168433792889118,"channel":1,"num_words":3,"start":38.69,"end":39.73},{"sentences":[{"text":"Okay.","start":39.63,"end":40.13,"sentiment":"neutral","sentiment_score":0.010437261313199995}],"sentiment":"neutral","sentiment_score":0.010437261313199995,"channel":0,"num_words":1,"start":39.63,"end":40.13},{"sentences":[{"text":"4.","start":39.73,"end":40.23,"sentiment":"neutral","sentiment_score":0.0081736845895648}],"sentiment":"neutral","sentiment_score":0.0081736845895648,"channel":1,"num_words":1,"start":39.73,"end":40.23},{"sentences":[{"text":"Unit 184.","start":41.035,"end":42.954998,"sentiment":"neutral","sentiment_score":0.0060088238678872585},{"text":"Mhmm.","start":42.954998,"end":43.454998,"sentiment":"neutral","sentiment_score":0.0026113279163837433}],"sentiment":"neutral","sentiment_score":0.0048763252173860865,"channel":0,"num_words":3,"start":41.035,"end":43.454998},{"sentences":[{"text":"No.","start":43.965,"end":44.204998,"sentiment":"neutral","sentiment_score":-0.015116238035261633},{"text":"804.","start":44.204998,"end":45.165,"sentiment":"neutral","sentiment_score":-0.006283636204898357},{"text":"804.","start":45.165,"end":46.225,"sentiment":"neutral","sentiment_score":-0.003780260682106018}],"sentiment":"neutral","sentiment_score":-0.008393378307422003,"channel":1,"num_words":3,"start":43.965,"end":46.225},{"sentences":[{"text":"Oh, 804.","start":46.795,"end":47.835,"sentiment":"neutral","sentiment_score":0.0009464253671467302},{"text":"Okay.","start":47.835,"end":48.335,"sentiment":"neutral","sentiment_score":0.007745604962110519}],"sentiment":"neutral","sentiment_score":0.0032128185654679933,"channel":0,"num_words":3,"start":46.795,"end":48.335},{"sentences":[{"text":"804.","start":48.925,"end":49.805,"sentiment":"neutral","sentiment_score":0.00777609134092927},{"text":"And street is 6 further street, Philip.","start":49.805,"end":53.265,"sentiment":"neutral","sentiment_score":0.009814627069447721}],"sentiment":"neutral","sentiment_score":0.009559810103382915,"channel":1,"num_words":8,"start":48.925,"end":53.265},{"sentences":[{"text":"Six further further?","start":54.170002,"end":55.95,"sentiment":"neutral","sentiment_score":0.008872755492726961}],"sentiment":"neutral","sentiment_score":0.008872755492726961,"channel":0,"num_words":3,"start":54.170002,"end":55.95},{"sentences":[{"text":"Further street, Philip.","start":56.63,"end":57.85,"sentiment":"neutral","sentiment_score":0.007129540977378686}],"sentiment":"neutral","sentiment_score":0.007129540977378686,"channel":1,"num_words":3,"start":56.63,"end":57.85},{"sentences":[{"text":"Mhmm.","start":58.73,"end":59.23,"sentiment":"neutral","sentiment_score":0.00823309924453497},{"text":"Okay.","start":59.29,"end":59.79,"sentiment":"neutral","sentiment_score":0.008245688863098621}],"sentiment":"neutral","sentiment_score":0.008239394053816795,"channel":0,"num_words":2,"start":58.73,"end":59.79},{"sentences":[{"text":"A C T 2606.","start":60.15,"end":62.41,"sentiment":"neutral","sentiment_score":0.004981516976840794}],"sentiment":"neutral","sentiment_score":0.004981516976840794,"channel":1,"num_words":4,"start":60.15,"end":62.41},{"sentences":[{"text":"Is it WOVA unit?","start":64.17,"end":65.55,"sentiment":"neutral","sentiment_score":0.010567313525825739}],"sentiment":"neutral","sentiment_score":0.010567313525825739,"channel":0,"num_words":4,"start":64.17,"end":65.55},{"sentences":[{"text":"Yeah.","start":66.229996,"end":66.63,"sentiment":"neutral","sentiment_score":0.02542380802333355},{"text":"Vova.","start":66.63,"end":67.13,"sentiment":"neutral","sentiment_score":0.030758513137698177}],"sentiment":"neutral","sentiment_score":0.02809116058051586,"channel":1,"num_words":2,"start":66.229996,"end":67.13},{"sentences":[{"text":"I let me just repeat the address.","start":68.225,"end":70.065,"sentiment":"neutral","sentiment_score":0.030463112518191338},{"text":"It's 804 Slash","start":70.065,"end":72.565,"sentiment":"neutral","sentiment_score":0.02942143815259139}],"sentiment":"neutral","sentiment_score":0.030150610208511352,"channel":0,"num_words":10,"start":68.225,"end":72.565},{"sentences":[{"text":"Yep.","start":72.175,"end":72.675,"sentiment":"neutral","sentiment_score":0.02827826701104641}],"sentiment":"neutral","sentiment_score":0.02827826701104641,"channel":1,"num_words":1,"start":72.175,"end":72.675},{"sentences":[{"text":"6 Forzer Street, Philip, A C T 2606.","start":72.785,"end":77.525,"sentiment":"neutral","sentiment_score":0.01647285558283329}],"sentiment":"neutral","sentiment_score":0.01647285558283329,"channel":0,"num_words":8,"start":72.785,"end":77.525},{"sentences":[{"text":"Yep.","start":77.854996,"end":78.354996,"sentiment":"neutral","sentiment_score":0.030406905338168144}],"sentiment":"neutral","sentiment_score":0.030406905338168144,"channel":1,"num_words":1,"start":77.854996,"end":78.354996},{"sentences":[{"text":"Okay.","start":79.025,"end":79.425,"sentiment":"neutral","sentiment_score":0.04177885502576828},{"text":"Is it okay if I put you on hold?","start":79.425,"end":80.945,"sentiment":"neutral","sentiment_score":0.012782498573263487},{"text":"Let me just check the 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The representative, Mary, provides Aksham with availability of plans and explains the pricing and contracts for Airtel's plans. She also explains that customers can cancel their contract if they move within a year and that technical issues may arise if they move within a year. The agent explains to Aksham that if they cancel their plan within the twelve month contract, there will be a cancellation fee of $120 plus a router fee, and their outstanding balance for the plan is $12,000. The agent explains that customers can cancel their contract if they move within a year and that technical issues may arise if they move within a year. The agent also explains that if the customer decides to cancel, they will not have to pay the router fee and the plan fee."},"intents":{"segments":[{"text":"This is Aksham. I don't know whether it's the right section or not. I just wanted to know about the NBN plans. That's why. 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Okay.","start_word":684,"end_word":731,"intents":[{"intent":"Resolve technical issues","confidence_score":0.5937714}]},{"text":"So so if I do one year contract and after that I decide to not to go ahead, then I won't have to pay the disconnection fee and the router fee, isn't it? Yeah.","start_word":732,"end_word":765,"intents":[{"intent":"Confirm disconnection fee","confidence_score":0.0013999235}]},{"text":"do one one year contract, then what would be the discount? For the 12 50.","start_word":856,"end_word":870,"intents":[{"intent":"Inquire about discount for work package","confidence_score":0.00028649424},{"intent":"Inquire about plan cost","confidence_score":0.004269375}]},{"text":"But even though it has your first month is free, you still need to pay for the upfront payment, which is Okay. the, yeah, which is the delivery fee of the router, $20, then the plan, which is $67.45.","start_word":943,"end_word":981,"intents":[{"intent":"Confirm payment","confidence_score":0.0005925262}]},{"text":"No. For when? Sorry. for example Mhmm. because you said the first month would be free. Right? Yeah.","start_word":1010,"end_word":1027,"intents":[{"intent":"Express confusion","confidence_score":0.0003582335}]},{"text":"For when? Sorry. for example Mhmm. because you said the first month would be free. Right? Yeah.","start_word":1011,"end_word":1027,"intents":[{"intent":"Check availability","confidence_score":0.0022107705}]},{"text":"Today is May 19. You'll be paying the 67 point Yep. $45 Yep. plus the $20 delivery fee, a total of 87 point Yep. $45. Yeah.","start_word":1044,"end_word":1069,"intents":[{"intent":"Provide pricing","confidence_score":0.0003336133},{"intent":"Confirm payment","confidence_score":0.056756362}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.30781903862953186},{"text":"Good afternoon. This is Mary from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.5015947222709656},{"text":"Mhmm. Hi. Hi. This is Aksham. I don't know whether it's the right section or not. I just wanted to know about the NBN plans. That's why. The Internet service? Yeah. Okay. May I know your full address, please, for me to check the availability of it? It's it's Unit 804. Hang on. Let me just type that in. Unit 800 and Okay. 4. Unit 184. Mhmm. No. 804. 804. Oh, 804. Okay. 804. And street is 6 further street, Philip. Six further further? Further street, Philip. Mhmm. Okay. A C T 2606. Is it WOVA unit? Yeah. Vova. I let me just repeat the address. It's 804 Slash Yep. 6 Forzer Street, Philip, A C T 2606. Yep. Okay. Is it okay if I put you on hold? Let me just check the address. Yeah. Sure. Okay. Hang on. Hello? Yes, please. Yes.","start_word":16,"end_word":159,"sentiment":"neutral","sentiment_score":0.019799288362264633},{"text":"Thank you for waiting.","start_word":160,"end_word":163,"sentiment":"positive","sentiment_score":0.4211161732673645},{"text":"So after checking the address, it's available under Supa Networks. Yep. So, yeah, if you still want to proceed on signing up with Airtel, I can provide you our email sorry, our website because there is our process on signing up via a service. Yeah. And can I can I know about the costing and the contracts and Yeah. Have you tried to visit our website? everything? It's airtel.net.au. Yeah. I tried to visit, but it wasn't that clear. That's why. Okay. So once you enter that website, you'll see our available plan speed. For the cheapest one for our plan is the Supa 25 over 10 MBPS, which is $69.95 per month. Yeah. Then, yeah, we have the standard one, which is 50 MBPS, $79.95 per month, And superfamily, which is 500 MBPS unlimited, it's $89.95 per month. Then And I think is this a discount going on, isn't it, at the moment? Miss, we do have a discount. So if you choose six month contract or twelve or twenty four month, we'll be providing you a free router and six months 15% discount for your, six months of service and then free for the first month. Okay. So Yeah. But that's only, applicable, if you enter the contract term because we do have no contract. It has the connection fee only of $45. Him. Because yeah. Once you enter the contract, which is six, twelve, or twenty four month contract, and your if ever you'll be canceling within the contract term, there will be a cancellation fee of $120 plus the price of the router, which we provided you free, and then your outstanding balance for the plan. Okay. Yeah. If I what what about if what about if I do one year contract and after that I disconnect? So will they be free for that or no? We do have a twelve month contract that is equivalent to one year. Okay. And also, do you have, like okay. For example, if I move move within, like, one year and and connect your NBN, is it for available in, like, standard homes, or is it just only for your apartments to do this NBN? You mean if ever you'll be relocating to a new address after Yeah. one Yeah. year? Yeah. After one within one year, maybe. If Yeah. I relocate Mhmm. the then, normally, do you guys have NBN plans, like, in the normal home as well, or is it just the apartments? Actually, if ever you'll be relocating to a new address, we can check the availability of the new address if Ertel is servicing to that area, but it's not guaranteed yet. Okay. If, yeah, we can bring the contract or the service. We still need to verify the new address if ever. Mhmm. Okay. And if I for example, if I do one year contract and if in between something happened, like, the Internet speed drops down and everything and it's not working properly, then what would be the process like like if I want to return because if it's not working properly? Mhmm. Regarding technical issues, that is we should confirm that first to the network team, to the Yeah. Supa network if there's, like, unresolved issue with the Internet service. But as of the moment, we do not have that kind of issue. We do resolve technical issue ASAP. Okay. So so if I do one year contract and after that I decide to not to go ahead, then I won't have to pay the disconnection fee and the router fee, isn't it? Yeah. As long as you finish one year with us. Okay. But And yeah. If mhmm. if I If we will yeah. Sorry. Yeah. Yeah. You go ahead, please. yeah. But if you're still not, like, undecided or still not sure with Ertel, I can I suggest you go with the no contract instead for you to make sure and for you to prevent on a lock in contract if ever? Yeah. I think one year one year, I would be staying here. 100%. That's that. Mhmm. So if I Okay. do one one year contract, then what would be the discount? For the 12 50. one year contract. Mhmm. Yeah. I I was planning to get the standard, the NBN 50 unlimited package one, the 79.95 per month work package. Yeah. Mhmm. Yeah. So for the yeah. So if you'll be choosing that one for your first six months, your monthly bill would just only be $67.45 since we have a less fifteen percent and first month free. And first one three as well? Yeah. That's correct. But even though it has your first month is free, you still need to pay for the upfront payment, which is Okay. the, yeah, which is the delivery fee of the router, $20, then the plan, which is $67.45. Oh, so I need to pay in from that means if I decide to cancel, then last month would be free. Is that so? Cancel for cancel No. No. For when? Sorry. for example Mhmm. because you said the first month would be free. Right? Yeah. So, But like, still for example that yeah. mhmm. For example, you'll be signing up today. Today is May 19. You'll be paying the 67 point Yep. $45 Yep. plus the $20 delivery fee, a total of 87 point Yep. $45. Yeah. So May 19 up to June 19 is Yep. your first month free. Then June 20 up until July 20 we'll credit the payment you made today, which is the Okay. $67.45. So if ever you're gonna receive your first bill on July 21 then. Okay. Yeah. Yeah. I got it Yeah. now. Yeah. Yeah. And That's how it works. and so when you guys will be sending us the router and we have to set it up by by ourselves? Yeah. So for the router, since the router came from us, it's already preconfigured. So once the router arrive at the address, you just need to plug and play and wait a few minutes for the connection to establish. Can you see, like, a small box, the NTD box mounted on your wall Yeah. at the There area? is yeah. There is one here. I don't know whether it's the same one because it's the same Mhmm. where our intercom is connected as well. Yeah. That's the block box mounted on your wall is the NTT box on where you're going to connect the router that we're going to provide you. Okay. Then just Anyway wait anyway a few minute anyway you guys can see that I have the that device in my address as well, isn't it? sorry? You have The NBN. I can connect to NBN here. NBN is You available in my address, isn't mean it? actually, it's not. NBN. NBN is not available. Only Supa Network is available on your address. Oh, it's not NBN. I thought it's NBN. Yeah. There's just a certain area where NBN is available. Okay. Yeah. Actually, it really depends on the address. So Yeah. but for the scope of your address, six further. Right? Yep. Yep. Yeah. That area is all super network. Okay. Okay. Mhmm. Covered by super network only. Because I had Vodafone before the same device, you know, like, the setup. That's already set up. That way, you know, just need to plug in. But I have, like, a big problem because the Internet was not working and and yeah. Same issue with the network as well. So I was planning to get NBN instead, but I thought you guys are NBN because in the website, it says NBN. That's why I thought I was gonna go Mhmm. Yeah. ahead and get Actually, the NBN. we do also offer NBN, but it really depends on the address on what is available on the address. Okay. So my address On your doesn't have yeah. yeah. And g your address is under Supa Network, not NBN. Oh, okay. It's Yeah. that's fine. Yeah. Okay. And, yeah, I'll keep different as an option, and I'll browse other ones as well. And, yeah, if I need you guys, then I'll let you know. Okay? Mhmm. Yeah. May I have your unit number again, please, for me to double Unit check? Unit 804? 834. Yeah. It's available under Zuppa. Yeah. So what is Mhmm. the difference between super network and, like, Airtel? Actually, Airtel is the Internet service provider, but the network is the Supa.","start_word":164,"end_word":1593,"sentiment":"neutral","sentiment_score":0.00845793544353878},{"text":"Oh, it will It's be just super a bad. a partner.","start_word":1594,"end_word":1604,"sentiment":"negative","sentiment_score":-0.5300503969192505},{"text":"Yeah. Oh, okay. Mhmm. That's fine.","start_word":1605,"end_word":1610,"sentiment":"neutral","sentiment_score":0.026786014437675476},{"text":"Thank you so much.","start_word":1611,"end_word":1614,"sentiment":"positive","sentiment_score":0.4727934002876282},{"text":"Yeah. It's like a reseller. Oh, okay. Oh, okay. Okay. Mhmm. So they Yeah. they will look after you guys. That's how they look. Yeah. Oh, okay. Mhmm.","start_word":1615,"end_word":1642,"sentiment":"neutral","sentiment_score":0.06424018740653992},{"text":"Thank That's you correct. so much.","start_word":1643,"end_word":1648,"sentiment":"positive","sentiment_score":0.5435371398925781},{"text":"Yeah. Sure. Just give us a callback then if you have any more questions. Yep.","start_word":1649,"end_word":1663,"sentiment":"neutral","sentiment_score":0.18023663759231567},{"text":"Sure. Thank you so much for today. Bye. You're welcome. Bye for now.","start_word":1664,"end_word":1676,"sentiment":"positive","sentiment_score":0.6008079051971436}],"average":{"sentiment":"neutral","sentiment_score":0.022210528416443494}}}}