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Good afternoon. Can I speak with David? Yeah. David, it's Ronald from Cloud Solution IT.\n\nHow are you doing today? Alright. Okay. That's wonderful. David, I I am not so sure, actually, if you can still remember the company.\n\nBecause the last time that we touched base with you, it was way back 2024. Name of the company, sir, it's Cloud Solution IT. Yes, sir. Like you said, that is the reason why I'm calling you back right now because my CTO, mister Bajit Singh, would like to know if you have any available schedule this coming week, maybe on last week of this month, to have a catch up meeting with him. Mhmm.\n\nYeah. Yes, Sir. I I yeah. If I can remember, sir, would that be Ben, sir? I I yeah.\n\nI I remember I remember also, we we we met him way back 2025, if I'm not mistaken. Did did mhmm. Did did they have his phone number, sir? His phone number? Alright.\n\nOh, yeah. Okay. I'll be happy to send you the email, sir. Yep. Mhmm.\n\n8 100. Alright. Got it. Thank you. Alright.\n\nOkay. Thank you. Thank you. Have a good day, sir. 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Yes. It is. Not too bad. Yep.\n\nYep. Sure. No. I remember. I don't do IT anymore.\n\nWe've got a new person dealing with IT, so I'll have to flick you his details. Are you able to send me an email just so I can introduce you? No worries. Yeah. If you can flick me an email.\n\nThat's correct. Yep. Yep. Yeah. So, yeah, I I don't have any say anymore.\n\nI'm I'm completely out on financing me. You are sorry? I don't have it on me. I'm I'm walking around the city at the moment, so I don't actually have it. I'm not in my office.\n\nBut, yeah, as I said, if you can send me an email, I'll flick it over. Or if if you can ring the main line, and you'll get put through. So just with my number, instead of 8150, if you just make it 8100 and then ask to speak to Ben Yeah. So instead of 8150, just make it 8100, and they'll be able to put you through. No worries.\n\nThanks very much. Cheers. Bye bye. You too.","paragraphs":[{"sentences":[{"text":"Hello?","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.050831131637096405},{"text":"Yes.","start":9.44,"end":9.76,"sentiment":"neutral","sentiment_score":0.09952153265476228},{"text":"It is.","start":9.76,"end":10.42,"sentiment":"neutral","sentiment_score":0.10620573908090591},{"text":"Not too bad.","start":18.425,"end":19.405,"sentiment":"neutral","sentiment_score":0.1612986077864965},{"text":"Yep.","start":35.0,"end":35.5,"sentiment":"neutral","sentiment_score":0.01805509626865387}],"sentiment":"neutral","sentiment_score":0.10808938276022673,"num_words":8,"start":7.44,"end":35.5},{"sentences":[{"text":"Yep.","start":38.84,"end":39.16,"sentiment":"neutral","sentiment_score":0.024725114926695824},{"text":"Sure.","start":39.16,"end":39.48,"sentiment":"neutral","sentiment_score":0.011850420385599136},{"text":"No.","start":39.48,"end":39.64,"sentiment":"neutral","sentiment_score":-0.05545477569103241},{"text":"I 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Good afternoon. Can I speak with\n\nChannel 1: Hello?\n\nChannel 0: David?\n\nChannel 1: Yes. It is.\n\nChannel 0: Yeah. David, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Not too bad.\n\nChannel 0: Alright. Okay. That's wonderful. David, I I am not so sure, actually, if you can still remember the company. Because the last time that we touched base with you, it was way back 2024.\n\nName of\n\nChannel 1: Yep.\n\nChannel 0: the company, sir, it's Cloud Solution IT.\n\nChannel 1: Yep. Sure. No. I remember.\n\nChannel 0: Yes, sir. Like you said, that is the reason why I'm calling you back right now because my CTO, mister Bajit Singh, would like to know if you have any available schedule this coming week, maybe on last week of this month, to have a catch up meeting with him.\n\nChannel 1: I don't do IT anymore. We've got a new person\n\nChannel 0: Mhmm.\n\nChannel 1: dealing with IT, so I'll have to flick you his details. Are you able to send me an email just so I can introduce you?\n\nChannel 0: Yeah. Yes, Sir.\n\nChannel 1: No worries. Yeah.\n\nChannel 0: I\n\nChannel 1: If you\n\nChannel 0: I\n\nChannel 1: can\n\nChannel 0: yeah.\n\nChannel 1: flick\n\nChannel 0: If\n\nChannel 1: me\n\nChannel 0: I\n\nChannel 1: an\n\nChannel 0: can\n\nChannel 1: email.\n\nChannel 0: remember, sir, would that be Ben, sir? I I\n\nChannel 1: That's correct. Yep.\n\nChannel 0: yeah. I\n\nChannel 1: Yep.\n\nChannel 0: I remember I remember also, we we we met him way back 2025, if\n\nChannel 1: Yeah.\n\nChannel 0: I'm not mistaken.\n\nChannel 1: So, yeah, I I don't have any say anymore.\n\nChannel 0: Did did\n\nChannel 1: I'm\n\nChannel 0: mhmm. Did\n\nChannel 1: I'm\n\nChannel 0: did\n\nChannel 1: completely\n\nChannel 0: they have his\n\nChannel 1: out\n\nChannel 0: phone\n\nChannel 1: on\n\nChannel 0: number,\n\nChannel 1: financing\n\nChannel 0: sir?\n\nChannel 1: me. You are sorry?\n\nChannel 0: His phone number?\n\nChannel 1: I don't have it on me. I'm I'm walking around the city at the moment, so I don't actually\n\nChannel 0: Alright.\n\nChannel 1: have it. I'm not in my office. But, yeah, as I said, if you can send me an email, I'll flick it over.\n\nChannel 0: Oh, yeah. Okay. I'll be happy to\n\nChannel 1: Or\n\nChannel 0: send\n\nChannel 1: if\n\nChannel 0: you the\n\nChannel 1: if\n\nChannel 0: email,\n\nChannel 1: you can\n\nChannel 0: sir.\n\nChannel 1: ring the main line, and you'll get put through. So just with my number,\n\nChannel 0: Yep.\n\nChannel 1: instead of 8150, if you just make it 8100 and then\n\nChannel 0: Mhmm.\n\nChannel 1: ask\n\nChannel 0: 8\n\nChannel 1: to speak\n\nChannel 0: 100.\n\nChannel 1: to Ben Yeah. So instead of 8150, just make it 8100, and they'll be able to put you through.\n\nChannel 0: Alright. Got it. Thank you.\n\nChannel 1: No worries. 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He asks the agent, David, to send him an email with the details and provides his phone number. The agent takes note of the customer's email and promises to put him through."},"intents":{"segments":[{"text":"Like you said, that is the reason why I'm calling you back right now because my CTO, mister Bajit Singh, would like to know if you have any available schedule this coming week, maybe on last week of this month, to have a catch up meeting with him.","start_word":79,"end_word":126,"intents":[{"intent":"Schedule a catch up meeting","confidence_score":0.030091098}]},{"text":"But, yeah, as I said, if you can send me an email, I'll flick it over. Oh, yeah. Okay.","start_word":275,"end_word":293,"intents":[{"intent":"Request email","confidence_score":0.117181234}]}]},"sentiments":{"segments":[{"text":"Yeah. Good afternoon. Can I speak with Hello? David? Yes. It is. Yeah. David, it's Ronald from Cloud Solution IT. How are you doing today? Not too bad. Alright.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":0.16245980560779572},{"text":"Okay. That's wonderful.","start_word":29,"end_word":31,"sentiment":"positive","sentiment_score":0.6583307981491089},{"text":"David, I I am not so sure, actually, if you can still remember the company. Because the last time that we touched base with you, it was way back 2024. Name of Yep. the company, sir, it's Cloud Solution IT. Yep. Sure. No. I remember. Yes, sir. Like you said, that is the reason why I'm calling you back right now because my CTO, mister Bajit Singh, would like to know if you have any available schedule this coming week, maybe on last week of this month, to have a catch up meeting with him. I don't do IT anymore. We've got a new person Mhmm. dealing with IT, so I'll have to flick you his details. Are you able to send me an email just so I can introduce you? Yeah. Yes, Sir. No worries. Yeah. I If you I can yeah. flick If me I an can email. remember, sir, would that be Ben, sir? I I That's correct. Yep. yeah. I Yep. I remember I remember also, we we we met him way back 2025, if Yeah. I'm not mistaken. So, yeah, I I don't have any say anymore. Did did I'm mhmm. Did I'm did completely they have his out phone on number, financing sir? me. You are sorry? His phone number? I don't have it on me. I'm I'm walking around the city at the moment, so I don't actually Alright. have it. I'm not in my office. But, yeah, as I said, if you can send me an email, I'll flick it over. Oh, yeah. Okay. I'll be happy to Or send if you the if email, you can sir. ring the main line, and you'll get put through. So just with my number, Yep. instead of 8150, if you just make it 8100 and then Mhmm. ask 8 to speak 100. to Ben Yeah. So instead of 8150, just make it 8100, and they'll be able to put you through. Alright. Got it.","start_word":32,"end_word":361,"sentiment":"neutral","sentiment_score":-0.010001064743846657},{"text":"Thank you.","start_word":362,"end_word":363,"sentiment":"positive","sentiment_score":0.4891087412834167},{"text":"No worries.","start_word":364,"end_word":365,"sentiment":"neutral","sentiment_score":0.32187792658805847},{"text":"Thanks Alright. very much. Okay. Thank you. Thank you. Have Cheers. a good day, Bye sir.","start_word":366,"end_word":381,"sentiment":"positive","sentiment_score":0.5210147500038147},{"text":"bye.","start_word":382,"end_word":382,"sentiment":"neutral","sentiment_score":0.227207750082016},{"text":"Thank you. You too.","start_word":383,"end_word":386,"sentiment":"positive","sentiment_score":0.6606612205505371}],"average":{"sentiment":"neutral","sentiment_score":0.049552031694832493}}}}