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Yeah. Good morning. Yeah. And it's Ronald from Cloud Solution IT.\n\nHow are you doing today? I'm doing wonderful. Thank you for asking. Sir, I hope you still remember the company and also my CTO, mister Bajid Singh. You met him way back 2025.\n\nMhmm. Alright. Got it, sir. So you've already met him up with a few weeks ago, sir. Okay.\n\nYes, sir. I just I'm just checking our record, and it did not show up on my end. I am just thinking that mister would like to meet you again. But since you mentioned that you've already met him a few way a few weeks ago, sir, that that would be okay. Mhmm.\n\nYep. Maybe so I because I what what I have is your old email. I I was checking your old email on our system. Maybe that is the reason why. Alright.\n\nNo worries. Thank you for answering, Yannick. Have a good day, sir. Take care. Alright.\n\nBye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Ronald.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.048668939620256424},{"text":"Yeah.","start":37.16,"end":37.4,"sentiment":"neutral","sentiment_score":0.1177295446395874},{"text":"Good morning.","start":37.4,"end":38.14,"sentiment":"neutral","sentiment_score":0.30240286886692047},{"text":"Yeah.","start":38.6,"end":38.84,"sentiment":"neutral","sentiment_score":0.1818045973777771},{"text":"And it's Ronald from Cloud Solution IT.","start":38.84,"end":42.46,"sentiment":"neutral","sentiment_score":0.14343994962317602}],"sentiment":"neutral","sentiment_score":0.16309070556114116,"num_words":12,"start":5.92,"end":42.46},{"sentences":[{"text":"How are you doing today?","start":43.065002,"end":44.285,"sentiment":"neutral","sentiment_score":0.22478787302970887},{"text":"I'm doing wonderful.","start":46.185,"end":47.485,"sentiment":"positive","sentiment_score":0.7250596483548483},{"text":"Thank you for 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Thanks. Please stay on the line. Yeah. I'm speaking speaking. Hello, Ronald? I'm very good. How are you? Yeah. Yeah. Yeah. Yeah. I I I had a meeting with with Bell a couple weeks ago regarding the the AI CSO offering or the AI stock offering. Yeah. Yes. That's right. So we've we've been in email contact things as well. Okay. Yeah. Yeah. That's all good. It's all yeah. I've I've had a few emails since then as well. So I it sounds like your your system needs is not fully up to date, though. Nope. Okay. That's okay. I understand. I understand how it goes. All good. No worries. You too, Ronald. Bye bye. 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Thanks. Please stay on the line. Yeah. I'm speaking speaking.\n\nHello, Ronald? I'm very good. How are you? Yeah. Yeah.\n\nYeah. Yeah. I I I had a meeting with with Bell a couple weeks ago regarding the the AI CSO offering or the AI stock offering. Yeah. Yes.\n\nThat's right. So we've we've been in email contact things as well. Okay. Yeah. Yeah.\n\nThat's all good. It's all yeah. I've I've had a few emails since then as well. So I it sounds like your your system needs is not fully up to date, though. Nope.\n\nOkay. That's okay. I understand. I understand how it goes. All good.\n\nNo worries. You too, Ronald. Bye bye. 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Please stay on the line. Yeah. I'm speaking speaking.\n\nChannel 0: Yeah. Good morning. Yeah. And it's Ronald from Cloud Solution IT.\n\nChannel 1: Hello,\n\nChannel 0: How are\n\nChannel 1: Ronald?\n\nChannel 0: you doing today?\n\nChannel 1: I'm very good. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Sir, I hope you still remember the company and also my CTO, mister Bajid Singh. You met\n\nChannel 1: Yeah.\n\nChannel 0: him way\n\nChannel 1: Yeah.\n\nChannel 0: back\n\nChannel 1: Yeah.\n\nChannel 0: 2025.\n\nChannel 1: Yeah. I I I had a meeting with with Bell a couple weeks ago regarding the\n\nChannel 0: Mhmm.\n\nChannel 1: the AI CSO offering or the AI stock offering.\n\nChannel 0: Alright. Got it, sir. So you've already met him up with a few weeks ago, sir.\n\nChannel 1: Yeah. Yes. That's right. So we've we've been in email contact things as well.\n\nChannel 0: Okay. Yes, sir. I just I'm just checking our record, and it did not show up on my end.\n\nChannel 1: Okay.\n\nChannel 0: I am just thinking that mister would like to meet you again. But since you mentioned that you've already met him a few way a few weeks ago, sir, that that would be okay.\n\nChannel 1: Yeah. Yeah. That's all good. It's all yeah. I've I've had a few emails since then as well.\n\nSo I it\n\nChannel 0: Mhmm.\n\nChannel 1: sounds like your your system needs is not fully up to date, though.\n\nChannel 0: Yep. Maybe so I because I what what I have is your old email. I I was checking your old email on our system. Maybe that is\n\nChannel 1: Nope.\n\nChannel 0: the reason why.\n\nChannel 1: Okay. That's okay. I understand. I understand how it goes.\n\nChannel 0: Alright. No\n\nChannel 1: All\n\nChannel 0: worries.\n\nChannel 1: good.\n\nChannel 0: Thank you for answering,\n\nChannel 1: No\n\nChannel 0: Yannick.\n\nChannel 1: worries.\n\nChannel 0: Have a good day, sir. Take care.\n\nChannel 1: You too, Ronald. Bye bye.\n\nChannel 0: Alright. Bye bye. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.5,"sentiment":"neutral","sentiment_score":0.0067628639517351985}],"sentiment":"neutral","sentiment_score":0.0067628639517351985,"channel":1,"num_words":16,"start":0.16,"end":4.5},{"sentences":[{"text":"Ronald.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.048668939620256424}],"sentiment":"neutral","sentiment_score":0.048668939620256424,"channel":0,"num_words":1,"start":5.92,"end":6.42},{"sentences":[{"text":"Thanks.","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":0.2910606861114502},{"text":"Please stay on the line.","start":12.255,"end":13.635,"sentiment":"neutral","sentiment_score":0.13485506922006607},{"text":"Yeah.","start":34.59,"end":34.75,"sentiment":"neutral","sentiment_score":0.05020665377378464},{"text":"I'm speaking 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just thinking that mister would like to meet you again.","start":83.195,"end":88.53999,"sentiment":"neutral","sentiment_score":-0.04206328187137842},{"text":"But since you mentioned that you've already met him a few way a few weeks ago, sir, that that would be okay.","start":88.53999,"end":94.479996,"sentiment":"neutral","sentiment_score":-0.020979867147451096}],"sentiment":"neutral","sentiment_score":-0.02842107234413133,"channel":0,"num_words":34,"start":83.195,"end":94.479996},{"sentences":[{"text":"Yeah.","start":94.79,"end":95.11,"sentiment":"neutral","sentiment_score":0.04103291034698486},{"text":"Yeah.","start":95.11,"end":95.35,"sentiment":"neutral","sentiment_score":0.1002686470746994},{"text":"That's all good.","start":95.35,"end":95.99,"sentiment":"neutral","sentiment_score":0.2842084715763728},{"text":"It's all yeah.","start":95.99,"end":97.345,"sentiment":"neutral","sentiment_score":0.11186210811138153},{"text":"I've I've had a few emails since then as 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you for answering,","start":117.85893,"end":118.81893,"sentiment":"positive","sentiment_score":0.3436114862561226}],"sentiment":"positive","sentiment_score":0.3436114862561226,"channel":0,"num_words":4,"start":117.85893,"end":118.81893},{"sentences":[{"text":"No","start":118.63,"end":118.87,"sentiment":"neutral","sentiment_score":0.1456792652606964}],"sentiment":"neutral","sentiment_score":0.1456792652606964,"channel":1,"num_words":1,"start":118.63,"end":118.87},{"sentences":[{"text":"Yannick.","start":118.81893,"end":119.21893,"sentiment":"neutral","sentiment_score":0.15627747774124146}],"sentiment":"neutral","sentiment_score":0.15627747774124146,"channel":0,"num_words":1,"start":118.81893,"end":119.21893},{"sentences":[{"text":"worries.","start":118.87,"end":119.37,"sentiment":"neutral","sentiment_score":0.10489662736654282}],"sentiment":"neutral","sentiment_score":0.10489662736654282,"channel":1,"num_words":1,"start":118.87,"end":119.37},{"sentences":[{"text":"Have a good day, sir.","start":119.21893,"end":120.018936,"sentiment":"positive","sentiment_score":0.35086756348609927},{"text":"Take care.","start":120.018936,"end":120.758934,"sentiment":"neutral","sentiment_score":0.3118907958269119}],"sentiment":"positive","sentiment_score":0.33973134415490286,"channel":0,"num_words":7,"start":119.21893,"end":120.758934},{"sentences":[{"text":"You too, Ronald.","start":120.31,"end":121.11,"sentiment":"neutral","sentiment_score":0.1515577882528305},{"text":"Bye bye.","start":121.11,"end":121.77,"sentiment":"neutral","sentiment_score":0.10405929386615753}],"sentiment":"neutral","sentiment_score":0.13255839049816132,"channel":1,"num_words":5,"start":120.31,"end":121.77},{"sentences":[{"text":"Alright.","start":121.77893,"end":122.27893,"sentiment":"neutral","sentiment_score":0.10396569967269896},{"text":"Bye bye.","start":122.338936,"end":122.73894,"sentiment":"neutral","sentiment_score":0.08547738194465637},{"text":"Bye bye.","start":122.73894,"end":123.39893,"sentiment":"neutral","sentiment_score":0.07715575024485588}],"sentiment":"neutral","sentiment_score":0.0858463928103447,"channel":0,"num_words":5,"start":121.77893,"end":123.39893},{"sentences":[{"text":"Bye.","start":123.03,"end":123.53,"sentiment":"neutral","sentiment_score":0.042501866817474365}],"sentiment":"neutral","sentiment_score":0.042501866817474365,"channel":1,"num_words":1,"start":123.03,"end":123.53}]},"summary":{"result":"success","short":"The customer, Ronald, is trying to meet with his CTO, Mr. Bajid Singh. The agent informs him that his system is not fully up to date and suggests that his old email is not working. The call ends with the agent thanking Ronald for answering and wishing him a good day."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. Yeah. I'm speaking speaking. Yeah. Good morning. Yeah. And it's Ronald from Cloud Solution IT. Hello, How are Ronald? you doing today?","start_word":0,"end_word":44,"sentiment":"neutral","sentiment_score":0.10898283869028091},{"text":"I'm very good. How are you? I'm doing wonderful. Thank you for asking.","start_word":45,"end_word":57,"sentiment":"positive","sentiment_score":0.5938955545425415},{"text":"Sir, I hope you still remember the company and also my CTO, mister Bajid Singh. You met Yeah. him way Yeah. back Yeah. 2025. Yeah. I I I had a meeting with with Bell a couple weeks ago regarding the Mhmm. the AI CSO offering or the AI stock offering. Alright. Got it, sir. So you've already met him up with a few weeks ago, sir. Yeah. Yes. That's right. So we've we've been in email contact things as well. Okay. Yes, sir. I just I'm just checking our record, and it did not show up on my end. Okay. I am just thinking that mister would like to meet you again. But since you mentioned that you've already met him a few way a few weeks ago, sir, that that would be okay. Yeah. Yeah. That's all good. It's all yeah. I've I've had a few emails since then as well. So I it Mhmm. sounds like your your system needs is not fully up to date, though. Yep. Maybe so I because I what what I have is your old email. I I was checking your old email on our system. Maybe that is Nope. the reason why. Okay. That's okay. I understand. I understand how it goes. Alright. No All worries. good. Thank you for answering, No Yannick. worries.","start_word":58,"end_word":279,"sentiment":"neutral","sentiment_score":-0.009790979325771332},{"text":"Have a good day, sir.","start_word":280,"end_word":284,"sentiment":"positive","sentiment_score":0.36363422870635986},{"text":"Take care. You too, Ronald. Bye bye. Alright. Bye bye. Bye bye. Bye.","start_word":285,"end_word":297,"sentiment":"neutral","sentiment_score":0.1191881224513054}],"average":{"sentiment":"neutral","sentiment_score":0.051993602607607575}}}}