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to BGL Corporate Solutions. Your call is important to us. Your call may be recorded for training or monitoring purposes. If your call is in relation to an existing support or client success ticket, please select 1. For all other inquiries, please stay on the line while we transfer you to our administration team.\n\nTo hear these options again, please select 9. Please hold while we transfer you to our administration team. Welcome to PGL. This is Ellie speaking. Yeah.\n\nMay I ask what were your call was in regards to? Yeah. Not a problem. Ashley is actually not in today, but what I can do is I can leave a note for her to try and give you a callback when she's available. But in the meantime, would you like to try and give her an email in what it was in regards to as well?\n\nYeah. Give me one moment. Let me just find that for you. Okay. So it would be admin, a d r m I n, @bglcorp Yep.\n\nDot com dot a u. So it will be admin @delcorp.com.au. Beautiful. Alrighty. Yeah.\n\nIf you just that's all good. Not a problem. And we will Yep. You as well. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to BGL Corporate Solutions.","start":0.08,"end":2.1,"sentiment":"neutral","sentiment_score":0.09255614578723907},{"text":"Your call is important to us.","start":2.72,"end":4.5,"sentiment":"neutral","sentiment_score":0.041912964234749474},{"text":"Your call may be recorded for training or monitoring purposes.","start":5.04,"end":8.18,"sentiment":"neutral","sentiment_score":0.004771211370825768},{"text":"If your call is in relation to an existing support or client success ticket, please select 1.","start":9.04,"end":14.675,"sentiment":"neutral","sentiment_score":0.007231735295670874},{"text":"For all other inquiries, please stay on the line while we transfer you to our administration team.","start":15.215,"end":21.155,"sentiment":"neutral","sentiment_score":0.004857010646339725}],"sentiment":"neutral","sentiment_score":0.017590532892129637,"num_words":55,"start":0.08,"end":21.155},{"sentences":[{"text":"To hear these options again, please select 9.","start":21.695,"end":24.675,"sentiment":"neutral","sentiment_score":0.0015380267286673188},{"text":"Please hold while we transfer you to our administration team.","start":32.07,"end":35.77,"sentiment":"neutral","sentiment_score":-0.011118044517934323},{"text":"Welcome to PGL.","start":59.18,"end":60.22,"sentiment":"neutral","sentiment_score":0.05463331192731857},{"text":"This is Ellie speaking.","start":60.22,"end":61.280003,"sentiment":"neutral","sentiment_score":0.05991255305707455},{"text":"Yeah.","start":75.195,"end":75.435,"sentiment":"neutral","sentiment_score":0.01690295897424221}],"sentiment":"neutral","sentiment_score":0.012368341370557364,"num_words":26,"start":21.695,"end":75.435},{"sentences":[{"text":"May I ask what were your call was in regards to?","start":75.435,"end":78.095,"sentiment":"neutral","sentiment_score":0.006814346479421312},{"text":"Yeah.","start":83.920006,"end":84.240005,"sentiment":"neutral","sentiment_score":0.005483844317495823},{"text":"Not a problem.","start":84.240005,"end":85.060005,"sentiment":"neutral","sentiment_score":0.056688688695430756},{"text":"Ashley is actually not in today, but what I can do is I can leave a note for her to try and give you a callback when she's available.","start":86.0,"end":94.100006,"sentiment":"neutral","sentiment_score":0.014848967114913052},{"text":"But in the meantime, would you like to try and give her an email in what it was in regards to as well?","start":94.72,"end":109.775,"sentiment":"neutral","sentiment_score":0.010633631285441958}],"sentiment":"neutral","sentiment_score":0.013816437127986062,"num_words":67,"start":75.435,"end":109.775},{"sentences":[{"text":"Yeah.","start":109.775,"end":110.015,"sentiment":"neutral","sentiment_score":0.0272570438683033},{"text":"Give me one moment.","start":110.015,"end":110.815,"sentiment":"neutral","sentiment_score":0.020418282132595778},{"text":"Let me just find that for you.","start":110.815,"end":116.01,"sentiment":"neutral","sentiment_score":0.020488974771329334},{"text":"Okay.","start":122.47,"end":122.87,"sentiment":"neutral","sentiment_score":0.02202686481177807},{"text":"So it would be admin, a d r m I n, @bglcorp Yep.","start":122.87,"end":151.24,"sentiment":"neutral","sentiment_score":0.01744699950974721}],"sentiment":"neutral","sentiment_score":0.01927657131678783,"num_words":26,"start":109.775,"end":151.24},{"sentences":[{"text":"Dot com dot a u.","start":151.24,"end":152.475,"sentiment":"neutral","sentiment_score":0.017407300882041454},{"text":"So it will be admin @delcorp.com.au.","start":154.155,"end":157.99501,"sentiment":"neutral","sentiment_score":0.018384045610825222},{"text":"Beautiful.","start":157.99501,"end":158.49501,"sentiment":"positive","sentiment_score":0.50236576795578},{"text":"Alrighty.","start":160.875,"end":161.35501,"sentiment":"neutral","sentiment_score":0.234759658575058},{"text":"Yeah.","start":161.35501,"end":161.755,"sentiment":"neutral","sentiment_score":0.2145761251449585}],"sentiment":"neutral","sentiment_score":0.08207445212506823,"num_words":14,"start":151.24,"end":161.755},{"sentences":[{"text":"If you just that's all good.","start":161.755,"end":164.63501,"sentiment":"positive","sentiment_score":0.4136487642923991},{"text":"Not a problem.","start":164.63501,"end":165.455,"sentiment":"neutral","sentiment_score":0.23118135333061218},{"text":"And we will Yep.","start":167.76688,"end":170.80687,"sentiment":"neutral","sentiment_score":0.16564802639186382},{"text":"You as well.","start":170.80687,"end":171.52687,"sentiment":"neutral","sentiment_score":0.2100860277811686},{"text":"Bye.","start":171.52687,"end":172.02687,"sentiment":"neutral","sentiment_score":0.1691337525844574}],"sentiment":"neutral","sentiment_score":0.27278944630833235,"num_words":17,"start":161.755,"end":172.02687}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to BGL Corporate Solutions. Your call is important to us. Your call may be recorded for training or monitoring purposes. If your call is in relation to an existing support or client success ticket, please select 1. For all other inquiries, please stay on the line while we transfer you to our administration team.\n\nTo hear these options again, please select 9. Please hold while we transfer you to our administration team. Welcome to PGL. This is Ellie speaking.\n\nChannel 0: Oh, hi, Ali. Good day. I was this is Andrew, and I was trying to get a hold of Ashley in the IT department.\n\nChannel 1: Yeah. May I ask what were your call was in regards to?\n\nChannel 0: Oh, it's regarding cybersecurity.\n\nChannel 1: Yeah. Not a problem. Ashley is actually not in today, but what I can do is I can leave a note for her to try and give you a callback when she's available. But in the meantime, would you like to try and give her an email in what it was in regards\n\nChannel 0: Oh, yeah. That would be perfect. What would be the best email where I can send it to?\n\nChannel 1: to as well? Yeah. Give me one moment. Let me just find that for\n\nChannel 0: Okay.\n\nChannel 1: you. Okay. So it would be admin, a d r m I n,\n\nChannel 0: Uh-huh.\n\nChannel 1: @bglcorp\n\nChannel 0: Alright.\n\nChannel 1: Yep. Dot com dot a u. So it will be admin\n\nChannel 0: Oh, gotcha.\n\nChannel 1: @delcorp.com.au.\n\nChannel 0: So\n\nChannel 1: Beautiful.\n\nChannel 0: I got it.\n\nChannel 1: Alrighty.\n\nChannel 0: Well,\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: If\n\nChannel 0: really\n\nChannel 1: you\n\nChannel 0: appreciate\n\nChannel 1: just\n\nChannel 0: this.\n\nChannel 1: that's all good. Not a problem.\n\nChannel 0: I'll send her\n\nChannel 1: And\n\nChannel 0: an\n\nChannel 1: we\n\nChannel 0: email.\n\nChannel 1: will\n\nChannel 0: You have a great day. Take care.\n\nChannel 1: Yep. You as well. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to BGL Corporate Solutions.","start":0.08,"end":2.1,"sentiment":"neutral","sentiment_score":0.09255614578723907},{"text":"Your call is important to us.","start":2.72,"end":4.5,"sentiment":"neutral","sentiment_score":0.041912964234749474},{"text":"Your call may be recorded for training or monitoring purposes.","start":5.04,"end":8.18,"sentiment":"neutral","sentiment_score":0.004771211370825768},{"text":"If your call is in relation to an existing support or client success ticket, please select 1.","start":9.04,"end":14.675,"sentiment":"neutral","sentiment_score":0.007231735295670874},{"text":"For all other inquiries, please stay on the line while we transfer you to our administration 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They were then transferred to an administration representative named Ashley, but she was not available. The customer left a message for Ashley regarding cybersecurity and was given an email address to send a note."},"intents":{"segments":[{"text":"This is Ellie speaking. Oh, hi, Ali. Good day. I was this is Andrew, and I was trying to get a hold of Ashley in the IT department. Yeah.","start_word":76,"end_word":104,"intents":[{"intent":"Contact ashley","confidence_score":0.14138396}]},{"text":"Ashley is actually not in today, but what I can do is I can leave a note for her to try and give you a callback when she's available.","start_word":124,"end_word":152,"intents":[{"intent":"Leave note for ashley","confidence_score":0.0045373854}]}]},"sentiments":{"segments":[{"text":"Welcome to BGL Corporate Solutions. Your call is important to us. Your call may be recorded for training or monitoring purposes. If your call is in relation to an existing support or client success ticket, please select 1. For all other inquiries, please stay on the line while we transfer you to our administration team. To hear these options again, please select 9. Please hold while we transfer you to our administration team. Welcome to PGL. This is Ellie speaking. Oh, hi, Ali. Good day. I was this is Andrew, and I was trying to get a hold of Ashley in the IT department. Yeah. May I ask what were your call was in regards to? Oh, it's regarding cybersecurity. Yeah. Not a problem. Ashley is actually not in today, but what I can do is I can leave a note for her to try and give you a callback when she's available. But in the meantime, would you like to try and give her an email in what it was in regards Oh, yeah. That would be perfect. What would be the best email where I can send it to? to as well? Yeah. Give me one moment. Let me just find that for Okay. you. Okay. So it would be admin, a d r m I n, Uh-huh. @bglcorp Alright. Yep. Dot com dot a u. So it will be admin Oh, gotcha. @delcorp.com.au.","start_word":0,"end_word":235,"sentiment":"neutral","sentiment_score":0.027691693976521492},{"text":"So Beautiful. I got it.","start_word":236,"end_word":240,"sentiment":"positive","sentiment_score":0.4087486565113067},{"text":"Alrighty. Well, Yeah.","start_word":241,"end_word":243,"sentiment":"neutral","sentiment_score":0.21470646560192108},{"text":"I If really you appreciate just this. that's all good.","start_word":244,"end_word":253,"sentiment":"positive","sentiment_score":0.4007175862789154},{"text":"Not a problem. I'll send her And an we email.","start_word":254,"end_word":263,"sentiment":"neutral","sentiment_score":0.17697134613990784},{"text":"will You have a great day. Take care.","start_word":264,"end_word":271,"sentiment":"positive","sentiment_score":0.4611225128173828},{"text":"Yep. You as well. Bye. 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