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Thank you.","paragraphs":[{"sentences":[{"text":"Just ringing.","start":0.08,"end":0.82,"sentiment":"neutral","sentiment_score":0.12299324572086334}],"sentiment":"neutral","sentiment_score":0.12299324572086334,"channel":1,"num_words":2,"start":0.08,"end":0.82},{"sentences":[{"text":"Yeah.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.16775217652320862},{"text":"Good afternoon.","start":2.6399999,"end":3.3799999,"sentiment":"positive","sentiment_score":0.3792106956243515},{"text":"Tom, it's Ronald from Cloud Solution IT.","start":4.08,"end":8.02,"sentiment":"neutral","sentiment_score":0.24982743390968867},{"text":"How are you doing 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year.","start":14.804999,"end":21.064999,"sentiment":"neutral","sentiment_score":0.060830885078758},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":21.445,"end":31.39,"sentiment":"neutral","sentiment_score":0.0694572430241991},{"text":"Name of the company again, it's Cloud Solution IT.","start":32.489998,"end":35.949997,"sentiment":"neutral","sentiment_score":0.05671662506130007}],"sentiment":"neutral","sentiment_score":0.12977207663343915,"channel":0,"num_words":67,"start":11.679999,"end":35.949997},{"sentences":[{"text":"We already","start":36.57,"end":37.309998,"sentiment":"neutral","sentiment_score":0.11862705275416374}],"sentiment":"neutral","sentiment_score":0.11862705275416374,"channel":0,"num_words":2,"start":36.57,"end":37.309998},{"sentences":[{"text":"Good.","start":37.375,"end":37.535,"sentiment":"neutral","sentiment_score":0.2329898178577423},{"text":"Good.","start":37.535,"end":37.695,"sentiment":"neutral","sentiment_score":0.2343107908964157},{"text":"Good.","start":37.695,"end":37.855,"sentiment":"neutral","sentiment_score":0.16163575649261477},{"text":"I'm gonna pass you on","start":37.855,"end":40.175,"sentiment":"neutral","sentiment_score":0.03603657893836498}],"sentiment":"neutral","sentiment_score":0.10113990749232471,"channel":1,"num_words":8,"start":37.375,"end":40.175},{"sentences":[{"text":"Sir?","start":40.01,"end":40.51,"sentiment":"neutral","sentiment_score":0.019586876034736633}],"sentiment":"neutral","sentiment_score":0.019586876034736633,"channel":0,"num_words":1,"start":40.01,"end":40.51},{"sentences":[{"text":"to Mac Energy, a parent company.","start":40.175,"end":43.074997,"sentiment":"neutral","sentiment_score":0.006946614167342584}],"sentiment":"neutral","sentiment_score":0.006946614167342584,"channel":1,"num_words":6,"start":40.175,"end":43.074997},{"sentences":[{"text":"Alright.","start":44.375,"end":44.875,"sentiment":"neutral","sentiment_score":0.006488999351859093}],"sentiment":"neutral","sentiment_score":0.006488999351859093,"channel":0,"num_words":1,"start":44.375,"end":44.875},{"sentences":[{"text":"Yep.","start":45.614998,"end":45.855,"sentiment":"neutral","sentiment_score":-0.004633527249097824},{"text":"So we don't we don't make those here.","start":45.855,"end":48.574997,"sentiment":"neutral","sentiment_score":-0.08460350334644318},{"text":"It's actually done by our parent.","start":48.574997,"end":50.195,"sentiment":"neutral","sentiment_score":-0.03935586909453074},{"text":"Alright.","start":50.86,"end":51.36,"sentiment":"neutral","sentiment_score":-0.00851493887603283}],"sentiment":"neutral","sentiment_score":-0.05788198171649128,"channel":1,"num_words":16,"start":45.614998,"end":51.36},{"sentences":[{"text":"Mhmm.","start":51.254997,"end":51.574997,"sentiment":"neutral","sentiment_score":-0.007490680553019047},{"text":"Alright.","start":51.574997,"end":52.055,"sentiment":"neutral","sentiment_score":-0.00206497753970325},{"text":"So they are the ones making decisions, 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Energy.","start":60.14,"end":62.932938,"sentiment":"neutral","sentiment_score":0.012105556138392006}],"sentiment":"neutral","sentiment_score":0.012105556138392006,"channel":1,"num_words":7,"start":60.14,"end":62.932938},{"sentences":[{"text":"Alright.","start":64.399994,"end":64.899994,"sentiment":"neutral","sentiment_score":0.04813643544912338},{"text":"Got it.","start":65.2,"end":65.84,"sentiment":"neutral","sentiment_score":0.051291320472955704},{"text":"Okay.","start":65.84,"end":66.34,"sentiment":"neutral","sentiment_score":0.07088877260684967},{"text":"I'll 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it.","start":70.032936,"end":70.59294,"sentiment":"positive","sentiment_score":0.4074101746082306},{"text":"Bye bye.","start":70.59294,"end":71.25294,"sentiment":"neutral","sentiment_score":0.15764158219099045}],"sentiment":"neutral","sentiment_score":0.2825258783996105,"channel":1,"num_words":4,"start":70.032936,"end":71.25294},{"sentences":[{"text":"Alright.","start":70.84294,"end":71.16294,"sentiment":"neutral","sentiment_score":0.11493196338415146},{"text":"Alright.","start":71.16294,"end":71.64294,"sentiment":"neutral","sentiment_score":0.15403656661510468},{"text":"Thank you.","start":71.64294,"end":72.382935,"sentiment":"neutral","sentiment_score":0.25720732659101486}],"sentiment":"neutral","sentiment_score":0.19584579579532146,"channel":0,"num_words":4,"start":70.84294,"end":72.382935}]},"summary":{"result":"success","short":"The customer, Ronald, receives a call from Mac Energy, a parent company, who is trying to arrange a meeting with him and his CTO to introduce their company and services. The agent, Ronald, confirms the parent company's name and provides the name of the employee, Mr. Baljit Singh. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Tom, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We already Good.","start_word":29,"end_word":91,"intents":[{"intent":"Schedule meeting","confidence_score":0.030558268}]},{"text":"Name of the company again, it's Cloud Solution IT. We already Good.","start_word":80,"end_word":91,"intents":[{"intent":"Provide company information","confidence_score":0.03414847}]},{"text":"I'm gonna pass you on Sir? to Mac Energy, a parent company. Alright.","start_word":94,"end_word":106,"intents":[{"intent":"Pass on company information","confidence_score":0.064073525}]},{"text":"What is the name of the company again, sir?","start_word":136,"end_word":144,"intents":[{"intent":"Provide company name","confidence_score":0.09172674}]}]},"sentiments":{"segments":[{"text":"Just ringing. Yeah.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.13413697481155396},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.3652662932872772},{"text":"Tom, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":5,"end_word":16,"sentiment":"neutral","sentiment_score":0.24581269919872284},{"text":"Good.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.4136493504047394},{"text":"How are you, Ronald?","start_word":18,"end_word":21,"sentiment":"neutral","sentiment_score":0.3108862042427063},{"text":"I'm doing wonderful. Thank you for asking.","start_word":22,"end_word":28,"sentiment":"positive","sentiment_score":0.69526207447052},{"text":"Tom, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We already Good. Good. Good. I'm gonna pass you on Sir? to Mac Energy, a parent company. Alright. Yep. So we don't we don't make those here. It's actually done by our parent. Alright. Mhmm. Alright. So they are the ones making decisions, sir. Yeah. Great. Alright. What is the name of the company again, sir? Mac Energy, m a c h, Energy. Alright. Got it. Okay. I'll just Awesome. try to look where the person is charged there. Thanks, Thank man. you.","start_word":29,"end_word":171,"sentiment":"neutral","sentiment_score":0.047320522367954254},{"text":"Appreciate it.","start_word":172,"end_word":173,"sentiment":"positive","sentiment_score":0.42056241631507874},{"text":"Bye bye. Alright. Alright. Thank you.","start_word":174,"end_word":179,"sentiment":"neutral","sentiment_score":0.17748400568962097}],"average":{"sentiment":"neutral","sentiment_score":0.11184132439749582}}}}