{"metadata":{"transaction_key":"deprecated","request_id":"019f4486-a40a-7203-9505-8a5973ea9bb7","sha256":"46acf4546f3f15053b4b842a2ef9ee3b00fdcf40821461c6d193fa671264dc30","created":"2026-07-09T01:38:23.522Z","duration":64.22394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":180,"output_tokens":66},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":216,"output_tokens":216},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":216,"output_tokens":21}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Eamon. It's Alex from SWM Consulting. I'm just we we met at the drinks. I'm I'm a friend of James. I'm just following up on the email I sent you a couple of days ago just to see if you got it. And, yeah, I guess, to recommend COGENCY. I'm I'm sure you probably heard of them, but they're they're the most reliable. I have heard some good things about SLR as a consultant planning consultant in New South Wales, but I can't recommend them just purely because I haven't worked with them. But, yeah, I'd love to chat and see if there's anything that you need, water resources wise, flooding wise, stormwater whatever. Yeah. My best number is this one, which is 0493224496. Alright. Thank you very much. Bye.","confidence":0.9970703,"words":[{"word":"hi","start":9.84,"end":10.16,"confidence":0.986084,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.07426226884126663},{"word":"eamon","start":10.16,"end":10.48,"confidence":0.71451825,"punctuated_word":"Eamon.","sentiment":"neutral","sentiment_score":0.0683593899011612},{"word":"it's","start":10.48,"end":10.719999,"confidence":0.9885254,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.06770047545433044},{"word":"alex","start":10.719999,"end":11.04,"confidence":1.0,"punctuated_word":"Alex","sentiment":"neutral","sentiment_score":0.06037236005067825},{"word":"from","start":11.04,"end":11.36,"confidence":0.99609375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08551841974258423},{"word":"swm","start":11.36,"end":11.86,"confidence":0.923584,"punctuated_word":"SWM","sentiment":"neutral","sentiment_score":0.061505235731601715},{"word":"consulting","start":11.92,"end":12.42,"confidence":0.95410156,"punctuated_word":"Consulting.","sentiment":"neutral","sentiment_score":0.06945158541202545},{"word":"i'm","start":12.48,"end":12.719999,"confidence":0.9785156,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.06721027940511703},{"word":"just","start":12.719999,"end":13.005,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07436380535364151},{"word":"we","start":13.325,"end":13.684999,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07290903478860855},{"word":"we","start":13.684999,"end":14.045,"confidence":0.9428711,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08182918280363083},{"word":"met","start":14.045,"end":14.545,"confidence":0.92089844,"punctuated_word":"met","sentiment":"neutral","sentiment_score":0.07338288426399231},{"word":"at","start":15.085,"end":15.245,"confidence":0.9770508,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.08263933658599854},{"word":"the","start":15.245,"end":15.565001,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0781649574637413},{"word":"drinks","start":15.565001,"end":16.065,"confidence":0.89624023,"punctuated_word":"drinks.","sentiment":"neutral","sentiment_score":0.05904616042971611},{"word":"i'm","start":16.685,"end":16.845,"confidence":0.9885254,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.057543255388736725},{"word":"i'm","start":16.845,"end":16.925,"confidence":0.9238281,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05699054151773453},{"word":"a","start":16.925,"end":17.085,"confidence":0.91503906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06226592510938645},{"word":"friend","start":17.085,"end":17.485,"confidence":0.9921875,"punctuated_word":"friend","sentiment":"neutral","sentiment_score":0.09068112075328828},{"word":"of","start":17.485,"end":17.645,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07865742594003677},{"word":"james","start":17.645,"end":18.145,"confidence":0.8918457,"punctuated_word":"James.","sentiment":"neutral","sentiment_score":0.06350858509540558},{"word":"i'm","start":19.165,"end":19.404999,"confidence":0.9875488,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07781317085027695},{"word":"just","start":19.404999,"end":19.645,"confidence":0.84814453,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09151776134967804},{"word":"following","start":19.645,"end":19.885,"confidence":0.9970703,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.07445758581161499},{"word":"up","start":19.885,"end":20.045,"confidence":0.9980469,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.1170303001999855},{"word":"on","start":20.045,"end":20.205,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1245180517435074},{"word":"the","start":20.205,"end":20.285,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12020525336265564},{"word":"email","start":20.285,"end":20.605,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.11630050837993622},{"word":"i","start":20.605,"end":20.765,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09504970163106918},{"word":"sent","start":20.765,"end":20.925,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.08563055098056793},{"word":"you","start":20.925,"end":21.425,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11166124790906906},{"word":"a","start":22.205,"end":22.285,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10304702818393709},{"word":"couple","start":22.285,"end":22.525,"confidence":0.8613281,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.10580746084451675},{"word":"of","start":22.525,"end":22.605,"confidence":0.7841797,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10546595603227615},{"word":"days","start":22.605,"end":22.845001,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.10380308330059052},{"word":"ago","start":22.845001,"end":23.345001,"confidence":1.0,"punctuated_word":"ago","sentiment":"neutral","sentiment_score":0.10336799174547195},{"word":"just","start":24.045,"end":24.365,"confidence":0.9013672,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13138516247272491},{"word":"to","start":24.365,"end":24.765,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09716150164604188},{"word":"see","start":24.765,"end":25.265,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.07906269282102585},{"word":"if","start":25.91,"end":25.99,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08573079109191895},{"word":"you","start":25.99,"end":26.07,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07986950129270554},{"word":"got","start":26.07,"end":26.31,"confidence":0.99316406,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.07821343839168549},{"word":"it","start":26.31,"end":26.81,"confidence":0.74328613,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.09099560230970384},{"word":"and","start":27.51,"end":27.67,"confidence":0.8132324,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.059141140431165695},{"word":"yeah","start":27.67,"end":28.17,"confidence":0.86035156,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.06036580353975296},{"word":"i","start":28.23,"end":28.47,"confidence":0.5307617,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05901649221777916},{"word":"guess","start":28.47,"end":28.71,"confidence":0.7084961,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.08259443938732147},{"word":"to","start":28.71,"end":29.03,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06895476579666138},{"word":"recommend","start":29.03,"end":29.53,"confidence":0.99902344,"punctuated_word":"recommend","sentiment":"neutral","sentiment_score":0.03754742071032524},{"word":"cogency","start":29.75,"end":30.25,"confidence":0.755249,"punctuated_word":"COGENCY.","sentiment":"neutral","sentiment_score":0.0922175943851471},{"word":"i'm","start":30.39,"end":30.71,"confidence":0.9914551,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07084864377975464},{"word":"i'm","start":30.71,"end":30.79,"confidence":0.9746094,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04921577125787735},{"word":"sure","start":30.79,"end":30.95,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.050866760313510895},{"word":"you","start":30.95,"end":31.11,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07449326664209366},{"word":"probably","start":31.11,"end":31.43,"confidence":0.5986328,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.08081940561532974},{"word":"heard","start":31.43,"end":31.59,"confidence":0.9970703,"punctuated_word":"heard","sentiment":"neutral","sentiment_score":0.05722491443157196},{"word":"of","start":31.59,"end":31.67,"confidence":0.9873047,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05907202884554863},{"word":"them","start":31.67,"end":31.91,"confidence":0.96899414,"punctuated_word":"them,","sentiment":"neutral","sentiment_score":0.08639933913946152},{"word":"but","start":31.91,"end":32.15,"confidence":0.99609375,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.09538215398788452},{"word":"they're","start":32.15,"end":32.47,"confidence":0.9604492,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":0.1664588451385498},{"word":"they're","start":32.47,"end":32.97,"confidence":0.9863281,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":0.20700713992118835},{"word":"the","start":33.11,"end":33.61,"confidence":0.95703125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12728428840637207},{"word":"most","start":33.67,"end":34.17,"confidence":0.99902344,"punctuated_word":"most","sentiment":"neutral","sentiment_score":0.15736839175224304},{"word":"reliable","start":34.39,"end":34.89,"confidence":1.0,"punctuated_word":"reliable.","sentiment":"neutral","sentiment_score":0.13152724504470825},{"word":"i","start":35.91,"end":36.07,"confidence":0.9404297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08619513362646103},{"word":"have","start":36.07,"end":36.309998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06645740568637848},{"word":"heard","start":36.309998,"end":36.809998,"confidence":1.0,"punctuated_word":"heard","sentiment":"neutral","sentiment_score":-0.02920030802488327},{"word":"some","start":37.19,"end":37.510002,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.02922286093235016},{"word":"good","start":37.510002,"end":37.67,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.009228870272636414},{"word":"things","start":37.67,"end":37.989998,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.023403063416481015},{"word":"about","start":37.989998,"end":38.309998,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.006833940744400024},{"word":"slr","start":38.309998,"end":38.809998,"confidence":0.99902344,"punctuated_word":"SLR","sentiment":"neutral","sentiment_score":0.023265119642019272},{"word":"as","start":39.265,"end":39.505,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.020127475261688232},{"word":"a","start":39.505,"end":39.665,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03797075152397156},{"word":"consultant","start":39.665,"end":40.165,"confidence":0.99316406,"punctuated_word":"consultant","sentiment":"neutral","sentiment_score":0.06538986414670944},{"word":"planning","start":40.385,"end":40.625,"confidence":0.96972656,"punctuated_word":"planning","sentiment":"neutral","sentiment_score":0.11013078689575195},{"word":"consultant","start":40.625,"end":41.105,"confidence":1.0,"punctuated_word":"consultant","sentiment":"neutral","sentiment_score":0.018104784190654755},{"word":"in","start":41.105,"end":41.345,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.056508347392082214},{"word":"new","start":41.345,"end":41.505,"confidence":0.9980469,"punctuated_word":"New","sentiment":"neutral","sentiment_score":0.013998299837112428},{"word":"south","start":41.505,"end":41.745,"confidence":1.0,"punctuated_word":"South","sentiment":"neutral","sentiment_score":-0.035307057201862335},{"word":"wales","start":41.745,"end":42.065,"confidence":0.99658203,"punctuated_word":"Wales,","sentiment":"neutral","sentiment_score":-0.026287037879228592},{"word":"but","start":42.065,"end":42.305,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.12808603048324585},{"word":"i","start":42.305,"end":42.465,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.489114373922348},{"word":"can't","start":42.465,"end":42.945,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5441269874572754},{"word":"recommend","start":42.945,"end":43.345,"confidence":1.0,"punctuated_word":"recommend","sentiment":"negative","sentiment_score":-0.4099699556827545},{"word":"them","start":43.345,"end":43.585,"confidence":1.0,"punctuated_word":"them","sentiment":"negative","sentiment_score":-0.39763474464416504},{"word":"just","start":43.585,"end":43.745,"confidence":0.9951172,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.4498861730098725},{"word":"purely","start":43.745,"end":44.065,"confidence":0.9970703,"punctuated_word":"purely","sentiment":"negative","sentiment_score":-0.4759545922279358},{"word":"because","start":44.065,"end":44.385,"confidence":0.9970703,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.32685792446136475},{"word":"i","start":44.385,"end":44.465,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.33760106563568115},{"word":"haven't","start":44.465,"end":44.785,"confidence":1.0,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.25975626707077026},{"word":"worked","start":44.785,"end":45.025,"confidence":0.99902344,"punctuated_word":"worked","sentiment":"neutral","sentiment_score":-0.2999224066734314},{"word":"with","start":45.025,"end":45.184998,"confidence":0.99902344,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3923507630825043},{"word":"them","start":45.184998,"end":45.684998,"confidence":0.99902344,"punctuated_word":"them.","sentiment":"negative","sentiment_score":-0.38564950227737427},{"word":"but","start":45.905,"end":46.065,"confidence":0.88061523,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.0360826663672924},{"word":"yeah","start":46.065,"end":46.225,"confidence":0.99560547,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.05473628267645836},{"word":"i'd","start":46.225,"end":46.465,"confidence":1.0,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.24331168830394745},{"word":"love","start":46.465,"end":46.864998,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.4323345720767975},{"word":"to","start":46.864998,"end":47.024998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4308162629604339},{"word":"chat","start":47.024998,"end":47.524998,"confidence":0.9980469,"punctuated_word":"chat","sentiment":"positive","sentiment_score":0.5324857831001282},{"word":"and","start":47.985,"end":48.225,"confidence":0.9604492,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4788778424263001},{"word":"see","start":48.225,"end":48.385,"confidence":0.9980469,"punctuated_word":"see","sentiment":"positive","sentiment_score":0.45448827743530273},{"word":"if","start":48.385,"end":48.545,"confidence":1.0,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.4464438855648041},{"word":"there's","start":48.545,"end":48.785,"confidence":1.0,"punctuated_word":"there's","sentiment":"positive","sentiment_score":0.3909030854701996},{"word":"anything","start":48.785,"end":49.285,"confidence":0.9892578,"punctuated_word":"anything","sentiment":"positive","sentiment_score":0.4372521638870239},{"word":"that","start":49.345,"end":49.585,"confidence":0.9614258,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.3168930113315582},{"word":"you","start":49.585,"end":49.665,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2340870052576065},{"word":"need","start":49.665,"end":50.165,"confidence":0.7293701,"punctuated_word":"need,","sentiment":"neutral","sentiment_score":0.23322810232639313},{"word":"water","start":50.785,"end":51.105,"confidence":0.93359375,"punctuated_word":"water","sentiment":"neutral","sentiment_score":0.19920793175697327},{"word":"resources","start":51.105,"end":51.605,"confidence":0.9980469,"punctuated_word":"resources","sentiment":"neutral","sentiment_score":0.16451305150985718},{"word":"wise","start":51.665,"end":52.165,"confidence":0.99365234,"punctuated_word":"wise,","sentiment":"neutral","sentiment_score":0.200594961643219},{"word":"flooding","start":52.225,"end":52.625,"confidence":0.9770508,"punctuated_word":"flooding","sentiment":"neutral","sentiment_score":0.20509448647499084},{"word":"wise","start":52.625,"end":52.945,"confidence":0.98291016,"punctuated_word":"wise,","sentiment":"neutral","sentiment_score":0.1483231484889984},{"word":"stormwater","start":52.945,"end":53.445,"confidence":0.75146484,"punctuated_word":"stormwater","sentiment":"neutral","sentiment_score":0.16922268271446228},{"word":"whatever","start":53.585,"end":54.085,"confidence":0.9980469,"punctuated_word":"whatever.","sentiment":"neutral","sentiment_score":0.16032564640045166},{"word":"yeah","start":55.34,"end":55.66,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0913521647453308},{"word":"my","start":55.66,"end":55.82,"confidence":0.99902344,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.06003257632255554},{"word":"best","start":55.82,"end":56.06,"confidence":0.99902344,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.05674194544553757},{"word":"number","start":56.06,"end":56.22,"confidence":0.99609375,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.05524236336350441},{"word":"is","start":56.22,"end":56.38,"confidence":0.8935547,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.059765834361314774},{"word":"this","start":56.38,"end":56.46,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05293603241443634},{"word":"one","start":56.46,"end":56.620003,"confidence":0.88964844,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.06531937420368195},{"word":"which","start":56.620003,"end":56.780003,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.05846220999956131},{"word":"is","start":56.780003,"end":56.940002,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05282174423336983},{"word":"0493224496","start":56.940002,"end":59.9,"confidence":0.9998047,"punctuated_word":"0493224496.","sentiment":"neutral","sentiment_score":0.0844482034444809},{"word":"alright","start":59.9,"end":60.3,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2508293688297272},{"word":"thank","start":60.3,"end":60.54,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6907278299331665},{"word":"you","start":60.54,"end":60.620003,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6740956902503967},{"word":"very","start":60.620003,"end":60.86,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.6548252105712891},{"word":"much","start":60.86,"end":61.18,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5645524263381958},{"word":"bye","start":61.18,"end":61.68,"confidence":0.9980469,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.18656033277511597}],"paragraphs":{"transcript":"\nHi, Eamon. It's Alex from SWM Consulting. I'm just we we met at the drinks. I'm I'm a friend of James. I'm just following up on the email I sent you a couple of days ago just to see if you got it.\n\nAnd, yeah, I guess, to recommend COGENCY. I'm I'm sure you probably heard of them, but they're they're the most reliable. I have heard some good things about SLR as a consultant planning consultant in New South Wales, but I can't recommend them just purely because I haven't worked with them. But, yeah, I'd love to chat and see if there's anything that you need, water resources wise, flooding wise, stormwater whatever. Yeah.\n\nMy best number is this one, which is 0493224496. Alright. Thank you very much. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Eamon.","start":9.84,"end":10.48,"sentiment":"neutral","sentiment_score":0.07131082937121391},{"text":"It's Alex from SWM Consulting.","start":10.48,"end":12.42,"sentiment":"neutral","sentiment_score":0.06890961527824402},{"text":"I'm just we we met at the drinks.","start":12.48,"end":16.065,"sentiment":"neutral","sentiment_score":0.07369320513680577},{"text":"I'm I'm a friend of James.","start":16.685,"end":18.145,"sentiment":"neutral","sentiment_score":0.06827447563409805},{"text":"I'm just following up on the email I sent you a couple of days ago just to see if you got it.","start":19.165,"end":26.81,"sentiment":"neutral","sentiment_score":0.09900428828867999}],"sentiment":"neutral","sentiment_score":0.08521992028799168,"num_words":43,"start":9.84,"end":26.81},{"sentences":[{"text":"And, yeah, I guess, to recommend COGENCY.","start":27.51,"end":30.25,"sentiment":"neutral","sentiment_score":0.06569109378116471},{"text":"I'm I'm sure you probably heard of them, but they're they're the most reliable.","start":30.39,"end":34.89,"sentiment":"neutral","sentiment_score":0.10099772816257817},{"text":"I have heard some good things about SLR as a consultant planning consultant in New South Wales, but I can't recommend them just purely because I haven't worked with them.","start":35.91,"end":45.684998,"sentiment":"neutral","sentiment_score":-0.16104751378297805},{"text":"But, yeah, I'd love to chat and see if there's anything that you need, water resources wise, flooding wise, stormwater whatever.","start":45.905,"end":54.085,"sentiment":"neutral","sentiment_score":0.2808122478780292},{"text":"Yeah.","start":55.34,"end":55.66,"sentiment":"neutral","sentiment_score":0.0913521647453308}],"sentiment":"neutral","sentiment_score":0.041517668595052744,"num_words":73,"start":27.51,"end":55.66},{"sentences":[{"text":"My best number is this one, which is 0493224496.","start":55.66,"end":59.9,"sentiment":"neutral","sentiment_score":0.06064114264316029},{"text":"Alright.","start":59.9,"end":60.3,"sentiment":"neutral","sentiment_score":0.2508293688297272},{"text":"Thank you very much.","start":60.3,"end":61.18,"sentiment":"positive","sentiment_score":0.646050289273262},{"text":"Bye.","start":61.18,"end":61.68,"sentiment":"neutral","sentiment_score":0.18656033277511597}],"sentiment":"neutral","sentiment_score":0.2378240761657556,"num_words":15,"start":55.66,"end":61.68}]}}]},{"alternatives":[{"transcript":"You have reached the message bank of 0475766017.","confidence":1.0,"words":[{"word":"you","start":0.08,"end":0.24,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.002413777634501457},{"word":"have","start":0.24,"end":0.39999998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.001734079793095589},{"word":"reached","start":0.39999998,"end":0.79999995,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.0020123785361647606},{"word":"the","start":0.79999995,"end":0.96,"confidence":0.9135742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0017660623416304588},{"word":"message","start":0.96,"end":1.36,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.0033956351689994335},{"word":"bank","start":1.36,"end":1.5999999,"confidence":0.99316406,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.006693758070468903},{"word":"of","start":1.5999999,"end":2.1,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0014155269600450993},{"word":"0475766017","start":2.32,"end":8.34,"confidence":0.99960935,"punctuated_word":"0475766017.","sentiment":"neutral","sentiment_score":0.005464368965476751}],"paragraphs":{"transcript":"\nYou have reached the message bank of 0475766017.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0475766017.","start":0.08,"end":8.34,"sentiment":"neutral","sentiment_score":0.0015718894428573549}],"sentiment":"neutral","sentiment_score":0.0015718894428573549,"num_words":8,"start":0.08,"end":8.34}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached the message bank of 0475766017.\n\nChannel 0: Hi, Eamon. It's Alex from SWM Consulting. I'm just we we met at the drinks. I'm I'm a friend of James. I'm just following up on the email I sent you a couple of days ago just to see if you got it.\n\nAnd, yeah, I guess, to recommend COGENCY. I'm I'm sure you probably heard of them, but they're they're the most reliable. I have heard some good things about SLR as a consultant planning consultant in New South Wales, but I can't recommend them just purely because I haven't worked with them. But, yeah, I'd love to chat and see if there's anything that you need, water resources wise, flooding wise, stormwater whatever. Yeah.\n\nMy best number is this one, which is 0493224496. Alright. Thank you very much. Bye.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0475766017.","start":0.08,"end":8.34,"sentiment":"neutral","sentiment_score":0.0015718894428573549}],"sentiment":"neutral","sentiment_score":0.0015718894428573549,"channel":1,"num_words":8,"start":0.08,"end":8.34},{"sentences":[{"text":"Hi, Eamon.","start":9.84,"end":10.48,"sentiment":"neutral","sentiment_score":0.07131082937121391},{"text":"It's Alex from SWM Consulting.","start":10.48,"end":12.42,"sentiment":"neutral","sentiment_score":0.06890961527824402},{"text":"I'm just we we met at the drinks.","start":12.48,"end":16.065,"sentiment":"neutral","sentiment_score":0.07369320513680577},{"text":"I'm I'm a friend of James.","start":16.685,"end":18.145,"sentiment":"neutral","sentiment_score":0.06827447563409805},{"text":"I'm just following up on the email I sent you a couple of days ago just to see if you got it.","start":19.165,"end":26.81,"sentiment":"neutral","sentiment_score":0.09900428828867999}],"sentiment":"neutral","sentiment_score":0.08521992028799168,"channel":0,"num_words":43,"start":9.84,"end":26.81},{"sentences":[{"text":"And, yeah, I guess, to recommend COGENCY.","start":27.51,"end":30.25,"sentiment":"neutral","sentiment_score":0.06569109378116471},{"text":"I'm I'm sure you probably heard of them, but they're they're the most reliable.","start":30.39,"end":34.89,"sentiment":"neutral","sentiment_score":0.10099772816257817},{"text":"I have heard some good things about SLR as a consultant planning consultant in New South Wales, but I can't recommend them just purely because I haven't worked with them.","start":35.91,"end":45.684998,"sentiment":"neutral","sentiment_score":-0.16104751378297805},{"text":"But, yeah, I'd love to chat and see if there's anything that you need, water resources wise, flooding wise, stormwater whatever.","start":45.905,"end":54.085,"sentiment":"neutral","sentiment_score":0.2808122478780292},{"text":"Yeah.","start":55.34,"end":55.66,"sentiment":"neutral","sentiment_score":0.0913521647453308}],"sentiment":"neutral","sentiment_score":0.041517668595052744,"channel":0,"num_words":73,"start":27.51,"end":55.66},{"sentences":[{"text":"My best number is this one, which is 0493224496.","start":55.66,"end":59.9,"sentiment":"neutral","sentiment_score":0.06064114264316029},{"text":"Alright.","start":59.9,"end":60.3,"sentiment":"neutral","sentiment_score":0.2508293688297272},{"text":"Thank you very much.","start":60.3,"end":61.18,"sentiment":"positive","sentiment_score":0.646050289273262},{"text":"Bye.","start":61.18,"end":61.68,"sentiment":"neutral","sentiment_score":0.18656033277511597}],"sentiment":"neutral","sentiment_score":0.2378240761657556,"channel":0,"num_words":15,"start":55.66,"end":61.68}]},"summary":{"result":"success","short":"An agent from SWM Consulting named Alex calls E anniversary to follow up on an email they previously sent. Alex recommends COG-2020 as a reliable consultant in New South Wales and offers to chat further about their needs, including water resources, flooding, and stormwater. Alex leaves his phone number for E anniversary to contact him."},"intents":{"segments":[{"text":"I'm just following up on the email I sent you a couple of days ago just to see if you got it.","start_word":29,"end_word":50,"intents":[{"intent":"Follow up on email","confidence_score":0.6271259}]},{"text":"I'm I'm sure you probably heard of them, but they're they're the most reliable.","start_word":58,"end_word":71,"intents":[{"intent":"Recommend cogeny","confidence_score":0.7883992}]},{"text":"Yeah.","start_word":123,"end_word":123,"intents":[{"intent":"Connect water resources with stormwater","confidence_score":0.0001452228}]}]},"sentiments":{"segments":[{"text":"You have reached the message bank of 0475766017. Hi, Eamon. It's Alex from SWM Consulting. I'm just we we met at the drinks. I'm I'm a friend of James. I'm just following up on the email I sent you a couple of days ago just to see if you got it. And, yeah, I guess, to recommend COGENCY. I'm I'm sure you probably heard of them, but they're they're the most reliable. I have heard some good things about SLR as a consultant planning consultant in New South Wales, but I can't recommend them just purely because I haven't worked with them. But, yeah, I'd love to chat and see if there's anything that you need, water resources wise, flooding wise, stormwater whatever. Yeah. My best number is this one, which is 0493224496. Alright.","start_word":0,"end_word":133,"sentiment":"neutral","sentiment_score":0.056617822498083115},{"text":"Thank you very much.","start_word":134,"end_word":137,"sentiment":"positive","sentiment_score":0.6297507286071777},{"text":"Bye.","start_word":138,"end_word":138,"sentiment":"neutral","sentiment_score":0.2484515905380249}],"average":{"sentiment":"neutral","sentiment_score":0.07254914001182274}}}}