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La la. I've just got Robert McKenna on the phone. He seen an email come through from MetLife on to her phone just about, like, us getting in contact with them or an email received by us, and they can't respond because they didn't have a TPA on file. And then he said he got in contact with care super and told them that Tuhar has passed away. So they've obviously revoked his TPA that he had on file as well.\n\nAnd so I I'm not sure. I think he just said that he's just sent them an email from phone saying, well, how can I proceed, or how can we go ahead with this if I can't speak to you? So he was looking to speak to you. But, yeah, they know that she's dead now. Yeah.\n\nI know. I know. I know. He doesn't know better. But yeah.\n\nAnd he can't really mhmm. Oh, fuck. Sorry, Larissa. I totally forgot that you weren't working. Mhmm.\n\nYep. Is it okay. Okay. Stunning. I'm so sorry for calling.\n\nI totally forgot that you weren't working. Let me yeah. Okay. Beautiful. I'll let him know that you've spoken to Alex Stewart from CJM, got the will, and you'll send it through to care.\n\nPerfect. Thank you so much for that. Enjoy your time off. Get off your phone. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hey, La la.","start":3.28,"end":4.42,"sentiment":"neutral","sentiment_score":0.0003575424974163373},{"text":"I've just got Robert McKenna on the phone.","start":6.0,"end":8.42,"sentiment":"neutral","sentiment_score":-0.034765321062877774},{"text":"He seen an email come through from MetLife on to her phone just about, like, us getting in contact with them or an email received by us, and they can't respond because they didn't have a TPA on file.","start":9.599999,"end":22.875,"sentiment":"neutral","sentiment_score":-0.14791071204802927},{"text":"And then he said he got in contact with care super and told them that Tuhar has passed away.","start":23.095,"end":31.36,"sentiment":"neutral","sentiment_score":-0.17145170192969472},{"text":"So they've obviously revoked his TPA that he had on file as 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I've just got Robert McKenna on the phone. He seen an email come through from MetLife on to her phone just about, like, us getting in contact with them or an email received by us, and they can't respond because they didn't have a TPA on file. And then he said\n\nChannel 0: Yep.\n\nChannel 1: he got in contact with care super and told them that Tuhar has passed away. So they've obviously revoked his TPA that he had on file as well. And so I I'm not sure. I think he just said that he's just sent them an email from phone saying, well, how can I proceed, or how can we go ahead with this if I can't speak to you? So he was looking to speak to you.\n\nBut, yeah, they know that she's dead now. Yeah. I know.\n\nChannel 0: Not him. No.\n\nChannel 1: I know. I know. He doesn't know better. But yeah. And he can't\n\nChannel 0: That's\n\nChannel 1: really\n\nChannel 0: okay. Can\n\nChannel 1: mhmm.\n\nChannel 0: can you just tell him? Larissa's away, but Larissa\n\nChannel 1: Oh,\n\nChannel 0: spoke\n\nChannel 1: fuck.\n\nChannel 0: to\n\nChannel 1: Sorry,\n\nChannel 0: his\n\nChannel 1: Larissa.\n\nChannel 0: lawyer.\n\nChannel 1: I totally forgot that you weren't working.\n\nChannel 0: It's okay. Larissa spoke to his lawyer this week, Alex Stewart from\n\nChannel 1: Mhmm.\n\nChannel 0: CJM,\n\nChannel 1: Yep.\n\nChannel 0: and Alex provided the will. I will send the will onto CareSuper because that will\n\nChannel 1: Is it\n\nChannel 0: allow contact.\n\nChannel 1: okay. Okay. Stunning.\n\nChannel 0: Yeah.\n\nChannel 1: I'm\n\nChannel 0: That that deal\n\nChannel 1: so\n\nChannel 0: that\n\nChannel 1: sorry\n\nChannel 0: deals with\n\nChannel 1: for\n\nChannel 0: everything.\n\nChannel 1: calling. I totally forgot that you weren't working.\n\nChannel 0: You're okay. It's fine, sweetheart.\n\nChannel 1: Let me yeah. Okay. Beautiful. I'll let him know that you've spoken to Alex Stewart from CJM, got the will, and you'll send it through to care.\n\nChannel 0: Yes. No\n\nChannel 1: Perfect.\n\nChannel 0: stress.\n\nChannel 1: Thank you so much for that. Enjoy your time off. Get off your phone.\n\nChannel 0: I will. Bye, hon.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hey, La","start":3.28,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.007994337473064661}],"sentiment":"neutral","sentiment_score":0.007994337473064661,"channel":1,"num_words":2,"start":3.28,"end":3.9199998},{"sentences":[{"text":"Hello?","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.004173580091446638}],"sentiment":"neutral","sentiment_score":0.004173580091446638,"channel":0,"num_words":1,"start":3.84,"end":4.34},{"sentences":[{"text":"la.","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":-0.01491604745388031},{"text":"I've just got Robert McKenna on the phone.","start":6.0,"end":8.42,"sentiment":"neutral","sentiment_score":-0.034765321062877774},{"text":"He seen an email come through from MetLife on to her phone just about, like, us getting in contact with them or an email received by us, and they can't respond because they didn't have a TPA on 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The agent, Speaker 1, tells La that the TPA was likely lost and that she will send the will onto Care submit. Speaker 1 also tells La that Larissa, the deceased mother, spoke to her lawyer and provided the will. Speaker 1 ends the call by telling La to take a rest of the day."},"intents":{"segments":[{"text":"Larissa's away, but Larissa Oh, spoke fuck. to Sorry, his Larissa. lawyer.","start_word":169,"end_word":180,"intents":[{"intent":"Speak to larissa","confidence_score":0.06288327}]},{"text":"I will send the will onto CareSuper because that will Is it allow contact. okay. Okay.","start_word":208,"end_word":223,"intents":[{"intent":"Send will to caresuper","confidence_score":0.7586931}]},{"text":"It's fine, sweetheart. Let me yeah. Okay. Beautiful. I'll let him know that you've spoken to Alex Stewart from CJM, got the will, and you'll send it through to care. Yes.","start_word":247,"end_word":277,"intents":[{"intent":"Communicate with alexander stewart","confidence_score":0.000058276437}]},{"text":"Thank you so much for that. Enjoy your time off.","start_word":281,"end_word":290,"intents":[{"intent":"Express gratitude","confidence_score":0.103250824}]}]},"sentiments":{"segments":[{"text":"Hey, La Hello? la. I've just got Robert McKenna on the phone. He seen an email come through from MetLife on to her phone just about, like, us getting in contact with them or an email received by us, and they can't respond because they didn't have a TPA on file. And then he said Yep. he got in contact with care super and told them that Tuhar has passed away. So they've obviously revoked his TPA that he had on file as well. And so I I'm not sure. I think he just said that he's just sent them an email from phone saying, well, how can I proceed, or how can we go ahead with this if I can't speak to you? So he was looking to speak to you. But, yeah, they know that she's dead now. Yeah. I know. Not him. No. I know. I know. He doesn't know better. But yeah. And he can't That's really okay. Can mhmm. can you just tell him? Larissa's away, but Larissa Oh, spoke fuck. to Sorry, his Larissa. lawyer. I totally forgot that you weren't working. It's okay. Larissa spoke to his lawyer this week, Alex Stewart from Mhmm. CJM, Yep. and Alex provided the will. I will send the will onto CareSuper because that will Is it allow contact. okay. Okay. Stunning. Yeah. I'm That that deal so that sorry deals with for everything. calling. I totally forgot that you weren't working. You're okay. It's fine, sweetheart. Let me yeah. 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