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Good afternoon. Paul, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Ronald from where?\n\nChannel 0: Sorry. From Cloud Solution IT, sir.\n\nChannel 1: Okay.\n\nChannel 0: And I hope you still remember the company. Because the last time that we touch base with you, Paul, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nChannel 1: No. Thanks.\n\nChannel 0: Name of the com company again, sir, it's cloud solution\n\nChannel 1: No. Thank\n\nChannel 0: IT.\n\nChannel 1: you. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.028851930052042007}],"sentiment":"neutral","sentiment_score":0.028851930052042007,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Yeah.","start":3.9199998,"end":4.16,"sentiment":"neutral","sentiment_score":0.1357434093952179},{"text":"Good afternoon.","start":4.16,"end":4.9,"sentiment":"positive","sentiment_score":0.3665941506624222},{"text":"Paul, it's Ronald from Cloud Solution IT.","start":5.6,"end":9.54,"sentiment":"positive","sentiment_score":0.33572444319725037},{"text":"How are you doing today?","start":10.24,"end":11.38,"sentiment":"neutral","sentiment_score":0.2768097460269928}],"sentiment":"neutral","sentiment_score":0.30687010288238525,"channel":0,"num_words":15,"start":3.9199998,"end":11.38},{"sentences":[{"text":"Ronald from where?","start":12.559999,"end":13.7,"sentiment":"neutral","sentiment_score":-0.00037800148129463196}],"sentiment":"neutral","sentiment_score":-0.00037800148129463196,"channel":1,"num_words":3,"start":12.559999,"end":13.7},{"sentences":[{"text":"Sorry.","start":14.375,"end":14.875,"sentiment":"neutral","sentiment_score":-0.06079469621181488},{"text":"From Cloud Solution IT, sir.","start":15.095,"end":17.675,"sentiment":"neutral","sentiment_score":-0.00890018343925476}],"sentiment":"neutral","sentiment_score":-0.017549268901348114,"channel":0,"num_words":6,"start":14.375,"end":17.675},{"sentences":[{"text":"Okay.","start":18.305,"end":18.805,"sentiment":"neutral","sentiment_score":0.04070267826318741}],"sentiment":"neutral","sentiment_score":0.04070267826318741,"channel":1,"num_words":1,"start":18.305,"end":18.805},{"sentences":[{"text":"And I hope you still remember the company.","start":18.455,"end":21.355,"sentiment":"neutral","sentiment_score":0.04824744025245309},{"text":"Because the last time that we touch base with you, Paul, it was October of last year.","start":22.215,"end":27.275,"sentiment":"neutral","sentiment_score":0.015630940632785067},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":27.869999,"end":37.968937,"sentiment":"neutral","sentiment_score":0.009346710655976224}],"sentiment":"neutral","sentiment_score":0.01738589808631402,"channel":0,"num_words":52,"start":18.455,"end":37.968937},{"sentences":[{"text":"No.","start":38.898937,"end":39.058937,"sentiment":"neutral","sentiment_score":-0.29036396741867065},{"text":"Thanks.","start":39.058937,"end":39.558937,"sentiment":"neutral","sentiment_score":-0.15714633464813232}],"sentiment":"neutral","sentiment_score":-0.2237551510334015,"channel":1,"num_words":2,"start":38.898937,"end":39.558937},{"sentences":[{"text":"Name of the com company again, sir, it's cloud solution","start":39.068935,"end":42.508938,"sentiment":"neutral","sentiment_score":-0.041593927145004275}],"sentiment":"neutral","sentiment_score":-0.041593927145004275,"channel":0,"num_words":10,"start":39.068935,"end":42.508938},{"sentences":[{"text":"No.","start":42.338936,"end":42.49894,"sentiment":"neutral","sentiment_score":-0.12585003674030304},{"text":"Thank","start":42.49894,"end":42.81894,"sentiment":"neutral","sentiment_score":0.008150473237037659}],"sentiment":"neutral","sentiment_score":-0.05884978175163269,"channel":1,"num_words":2,"start":42.338936,"end":42.81894},{"sentences":[{"text":"IT.","start":42.508938,"end":43.008938,"sentiment":"neutral","sentiment_score":0.05104935169219971}],"sentiment":"neutral","sentiment_score":0.05104935169219971,"channel":0,"num_words":1,"start":42.508938,"end":43.008938},{"sentences":[{"text":"you.","start":42.81894,"end":43.13894,"sentiment":"neutral","sentiment_score":0.030546974390745163},{"text":"Okay.","start":43.13894,"end":43.45894,"sentiment":"neutral","sentiment_score":0.16628853976726532},{"text":"Thank you.","start":43.45894,"end":43.93894,"sentiment":"neutral","sentiment_score":0.31426486372947693},{"text":"Bye.","start":43.93894,"end":44.43894,"sentiment":"neutral","sentiment_score":0.11296771466732024}],"sentiment":"neutral","sentiment_score":0.18766659125685692,"channel":1,"num_words":5,"start":42.81894,"end":44.43894}]},"summary":{"result":"success","short":"The IT representative, Ronald, greets the customer, Paul, and reminds him of a previous meeting with Baljit Singh from Cloud Solutions IT in October of the previous year. Ronald then asks Paul about his interest in the company and introduces the services offered. Paul asks for the name of the company again, and Ronald responds with the name of the cloud solution. The call ends with Ronald thanking Paul and saying goodbye."},"intents":{"segments":[{"text":"Because the last time that we touch base with you, Paul, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. No.","start_word":34,"end_word":78,"intents":[{"intent":"Recall meeting","confidence_score":0.0025935248}]},{"text":"Because the last time that we touch base with you, Paul, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. No. Thanks.","start_word":34,"end_word":79,"intents":[{"intent":"Introduce company and services","confidence_score":0.035729982}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.0822976678609848},{"text":"Good afternoon. Paul, it's Ronald from Cloud Solution IT.","start_word":2,"end_word":10,"sentiment":"positive","sentiment_score":0.3475537598133087},{"text":"How are you doing today? Ronald from where? Sorry. From Cloud Solution IT, sir. Okay. And I hope you still remember the company. Because the last time that we touch base with you, Paul, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. No. Thanks. Name of the com company again, sir, it's cloud solution No. Thank IT. you. Okay. Thank you. Bye.","start_word":11,"end_word":97,"sentiment":"neutral","sentiment_score":0.02187718078494072}],"average":{"sentiment":"neutral","sentiment_score":0.05641785971552348}}}}