{"metadata":{"transaction_key":"deprecated","request_id":"01a0cd11-b342-74f2-9587-c7ac37d6024f","sha256":"5c31d24c52df0682dc8f4d3b59c9f34e894a693c9e7b82faa71e35aa94d80f13","created":"2026-09-23T07:01:26.208Z","duration":53.495937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":85,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":91,"output_tokens":91},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":91,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Rahul from TechnoWad. Okay. Good day. Good day. Rahul from TechnoOne. This is Rahul from TechnoOne. Thank you.","confidence":0.98876953,"words":[{"word":"rahul","start":7.3599997,"end":7.68,"confidence":0.61279297,"punctuated_word":"Rahul","sentiment":"neutral","sentiment_score":0.18275292217731476},{"word":"from","start":7.68,"end":8.0,"confidence":0.9941406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1703294813632965},{"word":"technowad","start":8.0,"end":8.5,"confidence":0.7970703,"punctuated_word":"TechnoWad.","sentiment":"neutral","sentiment_score":0.20358586311340332},{"word":"okay","start":47.125,"end":47.445,"confidence":0.7010498,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1275431513786316},{"word":"good","start":47.445,"end":47.525,"confidence":0.6875,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.42092499136924744},{"word":"day","start":47.525,"end":47.605,"confidence":0.9609375,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.37189993262290955},{"word":"good","start":47.605,"end":47.845,"confidence":0.98828125,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3914590775966644},{"word":"day","start":47.845,"end":48.005,"confidence":0.95166016,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.41008299589157104},{"word":"rahul","start":48.005,"end":48.505,"confidence":0.9550781,"punctuated_word":"Rahul","sentiment":"neutral","sentiment_score":0.2318329811096191},{"word":"from","start":48.565002,"end":48.885002,"confidence":0.9941406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2912304997444153},{"word":"technoone","start":48.885002,"end":49.385002,"confidence":0.802063,"punctuated_word":"TechnoOne.","sentiment":"neutral","sentiment_score":0.1935768574476242},{"word":"this","start":49.525,"end":49.765,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.16972166299819946},{"word":"is","start":49.765,"end":50.005,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16668201982975006},{"word":"rahul","start":50.005,"end":50.405,"confidence":0.99902344,"punctuated_word":"Rahul","sentiment":"neutral","sentiment_score":0.1839900016784668},{"word":"from","start":50.405,"end":50.725,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.18971413373947144},{"word":"technoone","start":50.725,"end":51.225,"confidence":0.98876953,"punctuated_word":"TechnoOne.","sentiment":"neutral","sentiment_score":0.15519236028194427},{"word":"thank","start":51.365,"end":51.605,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5137917399406433},{"word":"you","start":51.605,"end":52.105,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.33925682306289673}],"paragraphs":{"transcript":"\nRahul from TechnoWad. Okay. Good day. Good day. Rahul from TechnoOne.\n\nThis is Rahul from TechnoOne. Thank you.","paragraphs":[{"sentences":[{"text":"Rahul from TechnoWad.","start":7.3599997,"end":8.5,"sentiment":"neutral","sentiment_score":0.18555608888467154},{"text":"Okay.","start":47.125,"end":47.445,"sentiment":"neutral","sentiment_score":0.1275431513786316},{"text":"Good day.","start":47.445,"end":47.605,"sentiment":"positive","sentiment_score":0.3964124619960785},{"text":"Good day.","start":47.605,"end":48.005,"sentiment":"positive","sentiment_score":0.40077103674411774},{"text":"Rahul from TechnoOne.","start":48.005,"end":49.385002,"sentiment":"neutral","sentiment_score":0.23888011276721954}],"sentiment":"neutral","sentiment_score":0.2722926139831543,"num_words":11,"start":7.3599997,"end":49.385002},{"sentences":[{"text":"This is Rahul from TechnoOne.","start":49.525,"end":51.225,"sentiment":"neutral","sentiment_score":0.1730600357055664},{"text":"Thank you.","start":51.365,"end":52.105,"sentiment":"positive","sentiment_score":0.42652428150177}],"sentiment":"neutral","sentiment_score":0.24547839164733887,"num_words":7,"start":49.525,"end":52.105}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.71999997,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06696000695228577},{"word":"if","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.04851149395108223},{"word":"you","start":0.96,"end":1.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02973772957921028},{"word":"record","start":1.12,"end":1.52,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.033631499856710434},{"word":"your","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.034624144434928894},{"word":"name","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.03724140673875809},{"word":"and","start":1.92,"end":2.1599998,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0422745943069458},{"word":"reason","start":2.1599998,"end":2.56,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.04426752030849457},{"word":"for","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04398023337125778},{"word":"calling","start":2.72,"end":3.22,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.04999586194753647},{"word":"i'll","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06078321859240532},{"word":"see","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0729065015912056},{"word":"if","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.058418795466423035},{"word":"this","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.04404924064874649},{"word":"person","start":4.08,"end":4.48,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.04756605625152588},{"word":"is","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.044966377317905426},{"word":"available","start":4.64,"end":5.14,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.061262696981430054},{"word":"thanks","start":14.639999,"end":15.139999,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4929397702217102},{"word":"please","start":15.665,"end":16.065,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.007265731692314148},{"word":"stay","start":16.065,"end":16.465,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.01912052184343338},{"word":"on","start":16.465,"end":16.625,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02045329660177231},{"word":"the","start":16.625,"end":16.785,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08740387856960297},{"word":"line","start":16.785,"end":17.285,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.053399451076984406},{"word":"i'm","start":38.81,"end":39.13,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.24749599397182465},{"word":"sorry","start":39.13,"end":39.61,"confidence":0.9848633,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.27314072847366333},{"word":"this","start":39.61,"end":39.85,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.4602580666542053},{"word":"person","start":39.85,"end":40.25,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.3853162229061126},{"word":"is","start":40.25,"end":40.41,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.36977478861808777},{"word":"not","start":40.41,"end":40.65,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3592539429664612},{"word":"available","start":40.65,"end":41.15,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.35540980100631714},{"word":"if","start":41.590878,"end":41.670876,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.19162261486053467},{"word":"you","start":41.670876,"end":41.910877,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12295478582382202},{"word":"would","start":41.910877,"end":41.990875,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.125919371843338},{"word":"like","start":41.990875,"end":42.310875,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.12112011760473251},{"word":"to","start":42.310875,"end":42.390877,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16022197902202606},{"word":"leave","start":42.390877,"end":42.630875,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1414729803800583},{"word":"an","start":42.630875,"end":42.790874,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.14755529165267944},{"word":"additional","start":42.790874,"end":43.270874,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.1469818502664566},{"word":"message","start":43.270874,"end":43.770874,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.18665990233421328},{"word":"please","start":43.830875,"end":44.230877,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.16430917382240295},{"word":"reply","start":44.230877,"end":44.630875,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.187397301197052},{"word":"after","start":44.630875,"end":44.870876,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.12917394936084747},{"word":"the","start":44.870876,"end":45.030876,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17688871920108795},{"word":"tone","start":45.030876,"end":45.530876,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1578216254711151}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.06696000695228577},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.14,"sentiment":"neutral","sentiment_score":0.0471385857090354},{"text":"Thanks.","start":14.639999,"end":15.139999,"sentiment":"positive","sentiment_score":0.4929397702217102},{"text":"Please stay on the line.","start":15.665,"end":17.285,"sentiment":"neutral","sentiment_score":0.02988036721944809},{"text":"I'm sorry.","start":38.81,"end":39.61,"sentiment":"neutral","sentiment_score":-0.260318361222744}],"sentiment":"neutral","sentiment_score":0.03771529048681259,"num_words":25,"start":0.24,"end":39.61},{"sentences":[{"text":"This person is not available.","start":39.61,"end":41.15,"sentiment":"negative","sentiment_score":-0.38600256443023684},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.590878,"end":45.530876,"sentiment":"neutral","sentiment_score":-0.15429283306002617}],"sentiment":"neutral","sentiment_score":-0.21526907815745003,"num_words":19,"start":39.61,"end":45.530876}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Rahul from TechnoWad.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Okay. Good day. Good day. Rahul from TechnoOne. This is Rahul from TechnoOne.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.06696000695228577},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.14,"sentiment":"neutral","sentiment_score":0.0471385857090354}],"sentiment":"neutral","sentiment_score":0.04830455166452071,"channel":1,"num_words":17,"start":0.24,"end":5.14},{"sentences":[{"text":"Rahul from TechnoWad.","start":7.3599997,"end":8.5,"sentiment":"neutral","sentiment_score":0.18555608888467154}],"sentiment":"neutral","sentiment_score":0.18555608888467154,"channel":0,"num_words":3,"start":7.3599997,"end":8.5},{"sentences":[{"text":"Thanks.","start":14.639999,"end":15.139999,"sentiment":"positive","sentiment_score":0.4929397702217102},{"text":"Please stay on the line.","start":15.665,"end":17.285,"sentiment":"neutral","sentiment_score":0.02988036721944809},{"text":"I'm sorry.","start":38.81,"end":39.61,"sentiment":"neutral","sentiment_score":-0.260318361222744},{"text":"This person is not available.","start":39.61,"end":41.15,"sentiment":"negative","sentiment_score":-0.38600256443023684},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.590878,"end":45.530876,"sentiment":"neutral","sentiment_score":-0.15429283306002617}],"sentiment":"neutral","sentiment_score":-0.14697805930066993,"channel":1,"num_words":27,"start":14.639999,"end":45.530876},{"sentences":[{"text":"Okay.","start":47.125,"end":47.445,"sentiment":"neutral","sentiment_score":0.1275431513786316},{"text":"Good day.","start":47.445,"end":47.605,"sentiment":"positive","sentiment_score":0.3964124619960785},{"text":"Good day.","start":47.605,"end":48.005,"sentiment":"positive","sentiment_score":0.40077103674411774},{"text":"Rahul from TechnoOne.","start":48.005,"end":49.385002,"sentiment":"neutral","sentiment_score":0.23888011276721954},{"text":"This is Rahul from TechnoOne.","start":49.525,"end":51.225,"sentiment":"neutral","sentiment_score":0.1730600357055664}],"sentiment":"neutral","sentiment_score":0.2541423588991165,"channel":0,"num_words":13,"start":47.125,"end":51.225},{"sentences":[{"text":"Thank you.","start":51.365,"end":52.105,"sentiment":"positive","sentiment_score":0.42652428150177}],"sentiment":"positive","sentiment_score":0.42652428150177,"channel":0,"num_words":2,"start":51.365,"end":52.105}]},"summary":{"result":"success","short":"The caller reaches Rahul from TechnoOne and is prompted to leave a message if they want to speak with him. The message includes Rahul's name and a request for an additional message if the caller wants to leave a message. The message ends with Rahul thanking the caller."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone. Okay. Good day.","start_word":33,"end_word":49,"intents":[{"intent":"Leave a message","confidence_score":0.009926795}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Rahul from TechnoWad.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.08816599100828171},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.4929397702217102},{"text":"Please stay on the line. I'm sorry.","start_word":21,"end_word":27,"sentiment":"neutral","sentiment_score":-0.098724365234375},{"text":"This person is not available.","start_word":28,"end_word":32,"sentiment":"negative","sentiment_score":-0.38090378046035767},{"text":"If you would like to leave an additional message, please reply after the tone. Okay.","start_word":33,"end_word":47,"sentiment":"neutral","sentiment_score":-0.12497194856405258},{"text":"Good day. Good day.","start_word":48,"end_word":51,"sentiment":"positive","sentiment_score":0.3960583209991455},{"text":"Rahul from TechnoOne. This is Rahul from TechnoOne.","start_word":52,"end_word":59,"sentiment":"neutral","sentiment_score":0.1925215870141983},{"text":"Thank you.","start_word":60,"end_word":61,"sentiment":"positive","sentiment_score":0.510490357875824}],"average":{"sentiment":"neutral","sentiment_score":0.05166222498967098}}}}