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Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? No. No. No. It's we look after your superannuation and insurances. Your finance yeah. No. We no. We just record our calls for coaching and training purposes to make sure, you know, if there's any training required on my behalf that, you know, my boss doesn't listen to it. So is that okay? Perfect. Craig, just before I go any further, can I get you to confirm your full name, date of birth, and address, please? Fantastic. The purpose of my call today is to just touch base and see if you have a couple of minutes for me to book in a meeting for your in your review that's due. Is there any specific day of the week that works best for yourself? No? You yeah. That's fine. I was just gonna ask, do you and Michelle usually do these together or no. Separate? Yep. Beautiful. Okay. So what at the moment, I've got appointments available the week beginning the seventh. And at this stage, I have a Wednesday afternoon or a Friday morning. Yeah. Yeah. Of course. Because we can always reschedule. Would the afternoon slot or morning slot be better for you? Yeah. Yeah. Of course. Okay. That's alright. What about Wednesday afternoon at four? And if you're I'll give you a call. And if you're unable to do that, I can we can reschedule. No. That's okay. Give me one second. I'm just looking. The following week yeah? Okay. Alright. It shouldn't take very long. I mean, usually, we can get through them pretty quickly. But, yeah, I will we can always reschedule if you are busy. Did you want me to send you through a calendar invite or just give you a buzz on at on the day? Yeah. Fantastic. Beautiful. Well, I'll book that in, and I'll send that through. And I look forward to speaking to you then. Next no. The following Wednesday for the ninth. Yep. That's alright. 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Is this Craig? Craig, this is Jennifer from Oakview Financial. How are you today? I'm well.\n\nThank you. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? No. No.\n\nNo. It's we look after your superannuation and insurances. Your finance yeah. No. We no.\n\nWe just record our calls for coaching and training purposes to make sure, you know, if there's any training required on my behalf that, you know, my boss doesn't listen to it. So is that okay? Perfect. Craig, just before I go any further, can I get you to confirm your full name, date of birth, and address, please? Fantastic.\n\nThe purpose of my call today is to just touch base and see if you have a couple of minutes for me to book in a meeting for your in your review that's due. Is there any specific day of the week that works best for yourself? No? You yeah. That's fine.\n\nI was just gonna ask, do you and Michelle usually do these together or no. Separate? Yep. Beautiful. Okay.\n\nSo what at the moment, I've got appointments available the week beginning the seventh. And at this stage, I have a Wednesday afternoon or a Friday morning. Yeah. Yeah. Of course.\n\nBecause we can always reschedule. Would the afternoon slot or morning slot be better for you? Yeah. Yeah. Of course.\n\nOkay. That's alright. What about Wednesday afternoon at four? And if you're I'll give you a call. And if you're unable to do that, I can we can reschedule.\n\nNo. That's okay. Give me one second. I'm just looking. The following week yeah?\n\nOkay. Alright. It shouldn't take very long. I mean, usually, we can get through them pretty quickly. But, yeah, I will we can always reschedule if you are busy.\n\nDid you want me to send you through a calendar invite or just give you a buzz on at on the day? Yeah. Fantastic. Beautiful. Well, I'll book that in, and I'll send that through.\n\nAnd I look forward to speaking to you then. Next no. The following Wednesday for the ninth. Yep. That's alright.\n\nI'll send through a calendar invite. Thanks, Craig. Enjoy your afternoon. 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yeah?","start":155.22499,"end":160.765,"sentiment":"neutral","sentiment_score":0.04024812579154968}],"sentiment":"neutral","sentiment_score":0.04334507097623178,"num_words":14,"start":150.905,"end":160.765},{"sentences":[{"text":"Okay.","start":160.985,"end":161.485,"sentiment":"neutral","sentiment_score":0.06538613885641098},{"text":"Alright.","start":161.545,"end":162.03,"sentiment":"neutral","sentiment_score":0.1254516839981079},{"text":"It shouldn't take very long.","start":164.99,"end":166.51,"sentiment":"neutral","sentiment_score":0.15414487421512604},{"text":"I mean, usually, we can get through them pretty quickly.","start":166.51,"end":169.89,"sentiment":"neutral","sentiment_score":0.12186756283044815},{"text":"But, yeah, I will we can always reschedule if you are 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Yep. I'm good. Thank you. Yourself? Oh, yeah. What are you doing? On a survey. Yeah. Yeah. I realized that. Yeah. Yep. Yeah. Yeah. Yeah. Yeah. No worries. Yep. Alright. Go. 40117761 Waddell Street, Chevron. Yep. Oh, not really. What what's the issues? No. No. No. We're we're a part of that. So yeah. Oh, yeah. Yep. I just don't know whether I'll be able to go through, but that's all, but I can say yes and give it a go. Yep. No. I can't really answer that. We're busy just about all day. So and we could get inducted calls in the morning or the afternoon, so I can't really say. Yeah. I'm I'm not sure. That's alright. I'm only sort of just getting home around that time because you're doing it a bit later. Because when I get home, there's always a few chores to just do straight away. I actually leave it at four. It should be okay. Yeah. Because I think yeah. That'd be alright. Yep. No worries. No. No. Just give me a calendar inside. Yeah. That'll be alright. Alright. 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Is this Craig?\n\nChannel 1: Yep.\n\nChannel 0: Craig, this is Jennifer from Oakview Financial. How are you today?\n\nChannel 1: I'm good. Thank you. Yourself?\n\nChannel 0: I'm well. Thank you. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay?\n\nChannel 1: Oh, yeah. What are you doing? On a survey.\n\nChannel 0: No. No. No. It's we look after your superannuation and insurances.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Your\n\nChannel 1: I realized that.\n\nChannel 0: finance\n\nChannel 1: Yeah. Yep.\n\nChannel 0: yeah. No. We no. We just record our calls for coaching and training purposes to make sure, you know, if there's any training required on my behalf that,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: you know,\n\nChannel 1: Yeah.\n\nChannel 0: my\n\nChannel 1: Yeah.\n\nChannel 0: boss doesn't listen to it. So is that okay?\n\nChannel 1: No worries. Yep.\n\nChannel 0: Perfect. Craig, just before I go any further, can I get you to confirm your full name, date of birth, and address, please?\n\nChannel 1: Alright. Go. 40117761 Waddell Street, Chevron.\n\nChannel 0: Fantastic. The purpose of my call today is to just touch base and see if you have a couple of minutes for me to book in a meeting for your in your review that's\n\nChannel 1: Yep.\n\nChannel 0: due. Is there any specific day of the week that works best for yourself?\n\nChannel 1: Oh, not really.\n\nChannel 0: No?\n\nChannel 1: What what's the issues?\n\nChannel 0: You yeah. That's fine. I was just gonna ask, do you and Michelle usually do these together or\n\nChannel 1: No. No. No.\n\nChannel 0: no.\n\nChannel 1: We're\n\nChannel 0: Separate?\n\nChannel 1: we're a part of that. So yeah.\n\nChannel 0: Yep. Beautiful. Okay. So what at the moment, I've got appointments available the week beginning the seventh. And at this stage, I have a Wednesday afternoon or a Friday morning.\n\nChannel 1: Oh, yeah. Yep. I just don't know whether I'll be able to go through, but that's all, but I can say yes and give it a go.\n\nChannel 0: Yeah. Yeah. Of course. Because we can always reschedule. Would the afternoon slot or morning slot be better for you?\n\nChannel 1: Yep. No. I can't really answer that. We're busy just about all day. So\n\nChannel 0: Yeah. Yeah. Of course.\n\nChannel 1: and we could get inducted calls in the morning or the afternoon, so I can't really say. Yeah. I'm I'm not sure.\n\nChannel 0: Okay. That's alright. What about Wednesday afternoon at four? And if you're I'll give you a call. And if you're unable to do that, I can we can reschedule.\n\nChannel 1: That's alright. I'm only sort of just getting home around that time because you're doing it a bit later. Because when I get home, there's always a few chores to just do straight away.\n\nChannel 0: No. That's okay. Give me one second. I'm just looking. The following week\n\nChannel 1: I actually leave it at four. It should be okay.\n\nChannel 0: yeah? Okay.\n\nChannel 1: Yeah. Because\n\nChannel 0: Alright.\n\nChannel 1: I think yeah. That'd be alright.\n\nChannel 0: It shouldn't take very long. I mean, usually, we can get through them pretty quickly. But, yeah, I will we can always reschedule if you are\n\nChannel 1: Yep. No worries.\n\nChannel 0: busy. Did you want me to send you through a calendar invite or just give you a buzz on at on the day?\n\nChannel 1: No. No. Just give me a calendar inside. Yeah. That'll be alright.\n\nChannel 0: Yeah. Fantastic. Beautiful. Well, I'll book that in, and I'll send that through. And I look forward to speaking to you then.\n\nChannel 1: Alright. So what what day is that? Next Wednesday?\n\nChannel 0: Next no. The following Wednesday for the ninth.\n\nChannel 1: Oh, in a couple of weeks. Yeah. I'll probably I'll\n\nChannel 0: Yep.\n\nChannel 1: definitely forget by then. But, yeah, no worries.\n\nChannel 0: That's alright. I'll send through a calendar invite.\n\nChannel 1: No worries. Thanks for that.\n\nChannel 0: Thanks, Craig. Enjoy your afternoon.\n\nChannel 1: Alright. You too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.020029734820127487}],"sentiment":"neutral","sentiment_score":0.020029734820127487,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hi.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.0532078742980957},{"text":"Is this Craig?","start":2.96,"end":3.86,"sentiment":"neutral","sentiment_score":0.048724996546904244}],"sentiment":"neutral","sentiment_score":0.04984571598470211,"channel":0,"num_words":4,"start":2.6399999,"end":3.86},{"sentences":[{"text":"Yep.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.12257061898708344}],"sentiment":"neutral","sentiment_score":0.12257061898708344,"channel":1,"num_words":1,"start":4.24,"end":4.74},{"sentences":[{"text":"Craig, this is Jennifer from Oakview 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do that, I can we can reschedule.","start":135.19,"end":138.89,"sentiment":"neutral","sentiment_score":0.05768496993308266}],"sentiment":"neutral","sentiment_score":0.05659776964578135,"channel":0,"num_words":29,"start":128.295,"end":138.89},{"sentences":[{"text":"That's alright.","start":139.41,"end":140.23,"sentiment":"neutral","sentiment_score":0.14782436192035675},{"text":"I'm only sort of just getting home around that time because you're doing it a bit later.","start":140.29,"end":144.07,"sentiment":"neutral","sentiment_score":0.08545194325201652},{"text":"Because when I get home, there's always a few chores to just do straight away.","start":146.69,"end":150.23,"sentiment":"neutral","sentiment_score":0.034416963284214334}],"sentiment":"neutral","sentiment_score":0.06660547671730027,"channel":1,"num_words":34,"start":139.41,"end":150.23},{"sentences":[{"text":"No.","start":150.905,"end":151.14499,"sentiment":"neutral","sentiment_score":0.007564982399344444},{"text":"That's okay.","start":151.14499,"end":151.94499,"sentiment":"neutral","sentiment_score":0.05157891660928726},{"text":"Give me one second.","start":151.94499,"end":153.245,"sentiment":"neutral","sentiment_score":0.05181444063782692},{"text":"I'm just looking.","start":153.94499,"end":155.00499,"sentiment":"neutral","sentiment_score":0.042619304110606514},{"text":"The following week","start":155.22499,"end":156.745,"sentiment":"neutral","sentiment_score":0.03899164994557699}],"sentiment":"neutral","sentiment_score":0.04329334156444439,"channel":0,"num_words":13,"start":150.905,"end":156.745},{"sentences":[{"text":"I actually leave it at four.","start":158.265,"end":159.705,"sentiment":"neutral","sentiment_score":0.04473475242654482},{"text":"It should be okay.","start":159.705,"end":160.765,"sentiment":"neutral","sentiment_score":0.0598564725369215}],"sentiment":"neutral","sentiment_score":0.050783440470695496,"channel":1,"num_words":10,"start":158.265,"end":160.765},{"sentences":[{"text":"yeah?","start":160.265,"end":160.765,"sentiment":"neutral","sentiment_score":0.04401755332946777},{"text":"Okay.","start":160.985,"end":161.485,"sentiment":"neutral","sentiment_score":0.06538613885641098}],"sentiment":"neutral","sentiment_score":0.05470184609293938,"channel":0,"num_words":2,"start":160.265,"end":161.485},{"sentences":[{"text":"Yeah.","start":161.065,"end":161.30501,"sentiment":"neutral","sentiment_score":0.06920243054628372},{"text":"Because","start":161.30501,"end":161.80501,"sentiment":"neutral","sentiment_score":0.06823854893445969}],"sentiment":"neutral","sentiment_score":0.0687204897403717,"channel":1,"num_words":2,"start":161.065,"end":161.80501},{"sentences":[{"text":"Alright.","start":161.545,"end":162.03,"sentiment":"neutral","sentiment_score":0.1254516839981079}],"sentiment":"neutral","sentiment_score":0.1254516839981079,"channel":0,"num_words":1,"start":161.545,"end":162.03},{"sentences":[{"text":"I 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alright.","start":189.125,"end":189.94499,"sentiment":"neutral","sentiment_score":0.11847108602523804}],"sentiment":"neutral","sentiment_score":0.034863834735006094,"channel":1,"num_words":12,"start":186.72499,"end":189.94499},{"sentences":[{"text":"Yeah.","start":190.015,"end":190.515,"sentiment":"neutral","sentiment_score":0.2834785580635071},{"text":"Fantastic.","start":190.575,"end":191.075,"sentiment":"positive","sentiment_score":0.6683520078659058},{"text":"Beautiful.","start":191.135,"end":191.58,"sentiment":"positive","sentiment_score":0.677261471748352},{"text":"Well, I'll book that in, and I'll send that through.","start":191.66,"end":194.7,"sentiment":"positive","sentiment_score":0.4610190749168396},{"text":"And I look forward to speaking to you 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ninth.","start":200.86,"end":202.8,"sentiment":"neutral","sentiment_score":0.016430569036553305}],"sentiment":"neutral","sentiment_score":0.014608671655878425,"channel":0,"num_words":8,"start":199.5,"end":202.8},{"sentences":[{"text":"Oh, in a couple of weeks.","start":202.51999,"end":203.64,"sentiment":"neutral","sentiment_score":0.0309520261362195},{"text":"Yeah.","start":203.64,"end":203.87999,"sentiment":"neutral","sentiment_score":0.05753277614712715},{"text":"I'll probably I'll","start":203.87999,"end":204.59999,"sentiment":"neutral","sentiment_score":0.06269606699546178}],"sentiment":"neutral","sentiment_score":0.04313331339508295,"channel":1,"num_words":10,"start":202.51999,"end":204.59999},{"sentences":[{"text":"Yep.","start":204.46,"end":204.96,"sentiment":"neutral","sentiment_score":0.053130269050598145}],"sentiment":"neutral","sentiment_score":0.053130269050598145,"channel":0,"num_words":1,"start":204.46,"end":204.96},{"sentences":[{"text":"definitely forget by then.","start":204.59999,"end":205.71999,"sentiment":"neutral","sentiment_score":0.05602994188666344},{"text":"But, yeah, no worries.","start":205.71999,"end":206.55287,"sentiment":"neutral","sentiment_score":0.0945811066776514}],"sentiment":"neutral","sentiment_score":0.07530552428215742,"channel":1,"num_words":8,"start":204.59999,"end":206.55287},{"sentences":[{"text":"That's alright.","start":207.745,"end":208.305,"sentiment":"neutral","sentiment_score":0.13941891491413116},{"text":"I'll send through a calendar invite.","start":208.305,"end":210.165,"sentiment":"neutral","sentiment_score":0.12942633777856827}],"sentiment":"neutral","sentiment_score":0.131924482062459,"channel":0,"num_words":8,"start":207.745,"end":210.165},{"sentences":[{"text":"No worries.","start":210.63287,"end":211.11287,"sentiment":"neutral","sentiment_score":0.21435071527957916},{"text":"Thanks for 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too.","start":214.39287,"end":214.95287,"sentiment":"neutral","sentiment_score":0.10785860195755959},{"text":"Bye.","start":214.95287,"end":215.45287,"sentiment":"neutral","sentiment_score":0.12006938457489014}],"sentiment":"neutral","sentiment_score":0.12676354683935642,"channel":1,"num_words":4,"start":214.07288,"end":215.45287},{"sentences":[{"text":"Bye.","start":215.58499,"end":216.08499,"sentiment":"neutral","sentiment_score":-0.07898125052452087}],"sentiment":"neutral","sentiment_score":-0.07898125052452087,"channel":0,"num_words":1,"start":215.58499,"end":216.08499}]},"summary":{"result":"success","short":"A representative from Oakview Financial calls Craig to schedule a meeting for his review and to confirm his personal information. They discuss the possibility of a meeting and the representative offers to reschedule if needed. They schedule the meeting for the following Wednesday at 4 pm."},"intents":{"segments":[{"text":"The purpose of my call today is to just touch base and see if you have a couple of minutes for me to book in a meeting for your in your review that's Yep.","start_word":158,"end_word":191,"intents":[{"intent":"Book meeting","confidence_score":0.27973884}]},{"text":"Because we can always reschedule. Would the afternoon slot or morning slot be better for you? Yep.","start_word":307,"end_word":323,"intents":[{"intent":"Reschedule","confidence_score":0.23274943}]},{"text":"Well, I'll book that in, and I'll send that through. And I look forward to speaking to you then. Alright.","start_word":526,"end_word":545,"intents":[{"intent":"Book meeting","confidence_score":0.062421378}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Is this Craig? Yep. Craig, this is Jennifer from Oakview Financial. How are you today?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.14521868526935575},{"text":"I'm good. Thank you. Yourself? I'm well. Thank you.","start_word":17,"end_word":25,"sentiment":"positive","sentiment_score":0.4849664866924286},{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Oh, yeah. What are you doing? On a survey. No. No. No. It's we look after your superannuation and insurances. Yeah. Yeah. Your I realized that. finance Yeah. Yep. yeah. No. We no. We just record our calls for coaching and training purposes to make sure, you know, if there's any training required on my behalf that, Yeah. Yeah. you know, Yeah. my Yeah. boss doesn't listen to it. So is that okay? No worries. Yep. Perfect. Craig, just before I go any further, can I get you to confirm your full name, date of birth, and address, please? Alright. Go. 40117761 Waddell Street, Chevron.","start_word":26,"end_word":156,"sentiment":"neutral","sentiment_score":0.015206524170935154},{"text":"Fantastic.","start_word":157,"end_word":157,"sentiment":"positive","sentiment_score":0.5458692312240601},{"text":"The purpose of my call today is to just touch base and see if you have a couple of minutes for me to book in a meeting for your in your review that's Yep. due. Is there any specific day of the week that works best for yourself? Oh, not really. No? What what's the issues? You yeah. That's fine. I was just gonna ask, do you and Michelle usually do these together or No. No. No. no. We're Separate? we're a part of that. So yeah. Yep. Beautiful. Okay. So what at the moment, I've got appointments available the week beginning the seventh. And at this stage, I have a Wednesday afternoon or a Friday morning. Oh, yeah. Yep. I just don't know whether I'll be able to go through, but that's all, but I can say yes and give it a go. Yeah. Yeah. Of course. Because we can always reschedule. Would the afternoon slot or morning slot be better for you? Yep. No. I can't really answer that. We're busy just about all day. So Yeah. Yeah. Of course. and we could get inducted calls in the morning or the afternoon, so I can't really say. Yeah. I'm I'm not sure. Okay. That's alright. What about Wednesday afternoon at four? And if you're I'll give you a call. And if you're unable to do that, I can we can reschedule. That's alright. I'm only sort of just getting home around that time because you're doing it a bit later. Because when I get home, there's always a few chores to just do straight away. No. That's okay. Give me one second. I'm just looking. The following week I actually leave it at four. It should be yeah? okay. Okay. Yeah. Because Alright. I think yeah. That'd be alright. It shouldn't take very long. I mean, usually, we can get through them pretty quickly. But, yeah, I will we can always reschedule if you are Yep. No worries. busy. Did you want me to send you through a calendar invite or just give you a buzz on at on the day? No. No. Just give me a calendar inside. Yeah. That'll be alright. Yeah.","start_word":158,"end_word":523,"sentiment":"neutral","sentiment_score":0.050664467665829944},{"text":"Fantastic. Beautiful. Well, I'll book that in, and I'll send that through. And I look forward to speaking to you then.","start_word":524,"end_word":544,"sentiment":"positive","sentiment_score":0.4847139716148377},{"text":"Alright. So what what day is that? Next Wednesday? Next no. The following Wednesday for the ninth. Oh, in a couple of weeks. Yeah. I'll probably I'll Yep. definitely forget by then. But, yeah, no worries. That's alright. I'll send through a calendar invite. No worries.","start_word":545,"end_word":590,"sentiment":"neutral","sentiment_score":0.07131551951169968},{"text":"Thanks for that. Thanks, Craig. Enjoy your afternoon.","start_word":591,"end_word":598,"sentiment":"positive","sentiment_score":0.4989774227142334},{"text":"Alright. You too. Bye. Bye.","start_word":599,"end_word":603,"sentiment":"neutral","sentiment_score":0.13174203038215637}],"average":{"sentiment":"neutral","sentiment_score":0.0785067243134629}}}}