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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"K.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.0014375271275639534},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.8199997,"sentiment":"neutral","sentiment_score":-0.002489019010681659},{"text":"Thanks.","start":17.215,"end":17.715,"sentiment":"positive","sentiment_score":0.4044654369354248},{"text":"Please stay on the line.","start":18.175,"end":19.795,"sentiment":"neutral","sentiment_score":0.05907522141933441},{"text":"I'm sorry.","start":41.975,"end":42.695,"sentiment":"neutral","sentiment_score":-0.2322787120938301}],"sentiment":"neutral","sentiment_score":0.007875893712043763,"num_words":25,"start":0.16,"end":42.695},{"sentences":[{"text":"This person is not available.","start":42.695,"end":44.234997,"sentiment":"neutral","sentiment_score":-0.32506306767463683},{"text":"If you would like to leave an additional message, please reply after the tone.","start":44.614998,"end":48.555,"sentiment":"neutral","sentiment_score":-0.15459782310894557}],"sentiment":"neutral","sentiment_score":-0.1994570979946538,"num_words":19,"start":42.695,"end":48.555}]}}]}],"paragraphs":{"transcript":"\nChannel 1: K. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Larissa Oakview Financial.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi, Zoe. Larissa from Oak Financial. I was just hoping I could maybe get you as now that it's a little bit late in the afternoon or evening. I was just wanting to touch base from your email this morning. I have sent you an email this evening just with some points for you to look at.\n\nI haven't submitted your paperwork because you did want to talk to someone prior to, at least that's what email indicated, and also that tick box, that you referenced in your email was missing. If you could give me a call or send me an email back tomorrow, that would be greatly appreciated. Thank you.","paragraphs":[{"sentences":[{"text":"K.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.0014375271275639534},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.8199997,"sentiment":"neutral","sentiment_score":-0.002489019010681659}],"sentiment":"neutral","sentiment_score":-0.002258045708431917,"channel":1,"num_words":17,"start":0.16,"end":4.8199997},{"sentences":[{"text":"Larissa Oakview Financial.","start":10.88,"end":12.42,"sentiment":"neutral","sentiment_score":0.04758536381026109}],"sentiment":"neutral","sentiment_score":0.04758536381026109,"channel":0,"num_words":3,"start":10.88,"end":12.42},{"sentences":[{"text":"Thanks.","start":17.215,"end":17.715,"sentiment":"positive","sentiment_score":0.4044654369354248},{"text":"Please stay on the line.","start":18.175,"end":19.795,"sentiment":"neutral","sentiment_score":0.05907522141933441},{"text":"I'm sorry.","start":41.975,"end":42.695,"sentiment":"neutral","sentiment_score":-0.2322787120938301},{"text":"This person is not available.","start":42.695,"end":44.234997,"sentiment":"neutral","sentiment_score":-0.32506306767463683},{"text":"If you would like to leave an additional message, please reply after the tone.","start":44.614998,"end":48.555,"sentiment":"neutral","sentiment_score":-0.15459782310894557}],"sentiment":"neutral","sentiment_score":-0.1316444719279254,"channel":1,"num_words":27,"start":17.215,"end":48.555},{"sentences":[{"text":"Hi, Zoe.","start":50.615,"end":51.415,"sentiment":"neutral","sentiment_score":0.07668011263012886},{"text":"Larissa from Oak Financial.","start":51.415,"end":52.715,"sentiment":"neutral","sentiment_score":0.10387701727449894},{"text":"I was just hoping I could maybe get you as now that it's a little bit late in the afternoon or evening.","start":52.775,"end":58.395,"sentiment":"neutral","sentiment_score":0.08678241717544469},{"text":"I was just wanting to touch base from your email this morning.","start":59.11,"end":61.93,"sentiment":"neutral","sentiment_score":0.1920651520291964},{"text":"I have sent you an email this evening just with some points for you to look at.","start":62.309998,"end":68.409996,"sentiment":"neutral","sentiment_score":0.1793520617134431}],"sentiment":"neutral","sentiment_score":0.13740084817012152,"channel":0,"num_words":57,"start":50.615,"end":68.409996},{"sentences":[{"text":"I haven't submitted your paperwork because you did want to talk to someone prior to, at least that's what email indicated, and also that tick box, that you referenced in your email was missing.","start":68.55,"end":79.445,"sentiment":"negative","sentiment_score":-0.42977454513311386},{"text":"If you could give me a call or send me an email back tomorrow, that would be greatly appreciated.","start":79.505,"end":83.445,"sentiment":"neutral","sentiment_score":0.252691366170582},{"text":"Thank you.","start":83.505005,"end":84.165,"sentiment":"positive","sentiment_score":0.44466516375541687}],"sentiment":"neutral","sentiment_score":-0.16221578635952688,"channel":0,"num_words":55,"start":68.55,"end":84.165}]},"summary":{"result":"success","short":"A representative from Oak Financial calls a customer named Zoe regarding her loan application. The representative informs her that the person she is trying to reach is not available and asks if she wants to leave an additional message. The representative then tries to reach the customer via email but is unable to get through, asking for a call or email back the next day."},"intents":{"segments":[{"text":"If you could give me a call or send me an email back tomorrow, that would be greatly appreciated. Thank you.","start_word":138,"end_word":158,"intents":[{"intent":"Requesting a call back","confidence_score":0.014070243}]}]},"sentiments":{"segments":[{"text":"K. If you record your name and reason for calling, I'll see if this person is available. Larissa Oakview Financial.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.00916574988514185},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.4044654369354248},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hi, Zoe. Larissa from Oak Financial. I was just hoping I could maybe get you as now that it's a little bit late in the afternoon or evening. I was just wanting to touch base from your email this morning. I have sent you an email this evening just with some points for you to look at.","start_word":21,"end_word":103,"sentiment":"neutral","sentiment_score":0.0345374196767807},{"text":"I haven't submitted your paperwork because you did want to talk to someone prior to, at least that's what email indicated, and also that tick box, that you referenced in your email was missing.","start_word":104,"end_word":137,"sentiment":"negative","sentiment_score":-0.4215726852416992},{"text":"If you could give me a call or send me an email back tomorrow, that would be greatly appreciated.","start_word":138,"end_word":156,"sentiment":"neutral","sentiment_score":0.2537821829319},{"text":"Thank you.","start_word":157,"end_word":158,"sentiment":"positive","sentiment_score":0.5164491534233093}],"average":{"sentiment":"neutral","sentiment_score":-0.03409764304089902}}}}