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Good afternoon. This is Lorraine from Ertel tech support. Yes.\n\nChannel 1: Sorry.\n\nChannel 0: Speaking\n\nChannel 1: Hello?\n\nChannel 0: with Anita? Yes. Hello? Can you hear me?\n\nChannel 1: Yeah. Uh-huh.\n\nChannel 0: Yeah. This is Maureen from Airtel Australia. Am I speaking with\n\nChannel 1: Yeah.\n\nChannel 0: Odita? Yeah. I just wanted to check-in because upon checking here, the router has been ring for collection already. But have you already collected it or not yet?\n\nChannel 1: Not yet. Not yet. This is Vindis Vernon, post office, and I've been at work. So every time I'm finished with that, the post office is closed. So,\n\nChannel 0: Okay.\n\nChannel 1: yeah, I'm\n\nChannel 0: I see.\n\nChannel 1: here to collect it. Yeah. Anything\n\nChannel 0: Okay.\n\nChannel 1: else?\n\nChannel 0: Can I have, like, an a tentative date on when can you able to get the router?\n\nChannel 1: Maybe Wednesday.\n\nChannel 0: Weekends? Okay. I see. Wednesday.\n\nChannel 1: Wednesday. 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Maureen asks if the router has been collected yet and Lorraine suggests Wednesday as a tentative date. They agree to call back if the router is not ready and Maureen ends the call."},"intents":{"segments":[{"text":"I just wanted to check-in because upon checking here, the router has been ring for collection already. But have you already collected it or not yet? Not yet.","start_word":38,"end_word":65,"intents":[{"intent":"Check router status","confidence_score":0.057135694}]},{"text":"I just wanted to check-in because upon checking here, the router has been ring for collection already. But have you already collected it or not yet? Not yet. Not yet.","start_word":38,"end_word":67,"intents":[{"intent":"Collect router","confidence_score":0.18863475}]},{"text":"If assistance on setting up the router, just give us a callback so we can assist you if ever. 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