{"metadata":{"transaction_key":"deprecated","request_id":"019fc525-84f0-71f3-b141-16caf8c0dbc6","sha256":"10fdd188fe70389763c4689dca64cc0f319546b7909007af685707a1ddd0f143","created":"2026-08-03T01:03:19.508Z","duration":49.031937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":68},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":22}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew, I'm calling about our AI SoC platform.","confidence":0.99316406,"words":[{"word":"andrew","start":5.52,"end":6.02,"confidence":0.85424805,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":0.03817468881607056},{"word":"i'm","start":6.3999996,"end":6.7999997,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0326998308300972},{"word":"calling","start":6.7999997,"end":7.12,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.04048947989940643},{"word":"about","start":7.12,"end":7.44,"confidence":0.79248047,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.05523467808961868},{"word":"our","start":7.44,"end":7.9199996,"confidence":0.99316406,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08917581290006638},{"word":"ai","start":7.9199996,"end":8.24,"confidence":0.83447266,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.15704970061779022},{"word":"soc","start":8.24,"end":8.72,"confidence":0.8430176,"punctuated_word":"SoC","sentiment":"neutral","sentiment_score":0.09713798761367798},{"word":"platform","start":8.72,"end":9.22,"confidence":0.99658203,"punctuated_word":"platform.","sentiment":"neutral","sentiment_score":0.08179999887943268}],"paragraphs":{"transcript":"\nAndrew, I'm calling about our AI SoC platform.","paragraphs":[{"sentences":[{"text":"Andrew, I'm calling about our AI SoC platform.","start":5.52,"end":9.22,"sentiment":"neutral","sentiment_score":0.07397027220577002}],"sentiment":"neutral","sentiment_score":0.07397027220577002,"num_words":8,"start":5.52,"end":9.22}]}}]},{"alternatives":[{"transcript":"Your name and reason for calling. I'll see if this person is available. Thanks, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"your","start":0.24,"end":0.48,"confidence":0.5463867,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.010285427793860435},{"word":"name","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.003018449991941452},{"word":"and","start":0.79999995,"end":0.96,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.009793948382139206},{"word":"reason","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.015180088579654694},{"word":"for","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02263253927230835},{"word":"calling","start":1.52,"end":2.02,"confidence":0.96240234,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.01213102973997593},{"word":"i'll","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.006980027537792921},{"word":"see","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.00047921761870384216},{"word":"if","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.002856018953025341},{"word":"this","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01989053562283516},{"word":"person","start":2.8799999,"end":3.28,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.010829288512468338},{"word":"is","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.010527463629841805},{"word":"available","start":3.52,"end":4.02,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0012775184586644173},{"word":"thanks","start":13.92,"end":14.42,"confidence":0.9975586,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6099010705947876},{"word":"andrew","start":14.48,"end":14.98,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"positive","sentiment_score":0.5745581388473511},{"word":"please","start":15.525,"end":15.764999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.05676466226577759},{"word":"stay","start":15.764999,"end":15.925,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.053664982318878174},{"word":"on","start":15.925,"end":16.164999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.005160585045814514},{"word":"the","start":16.164999,"end":16.244999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0973694771528244},{"word":"line","start":16.244999,"end":16.744999,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.08148936182260513},{"word":"i'm","start":38.31,"end":38.63,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.35707932710647583},{"word":"sorry","start":38.63,"end":39.13,"confidence":0.9904785,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.3821958601474762},{"word":"this","start":39.190002,"end":39.43,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.5944049954414368},{"word":"person","start":39.43,"end":39.91,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5155056118965149},{"word":"is","start":39.91,"end":40.07,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4984395503997803},{"word":"not","start":40.07,"end":40.31,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4704069495201111},{"word":"available","start":40.31,"end":40.81,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.448555052280426},{"word":"if","start":41.17694,"end":41.25694,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.26948651671409607},{"word":"you","start":41.25694,"end":41.49694,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15521273016929626},{"word":"would","start":41.49694,"end":41.57694,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.16850028932094574},{"word":"like","start":41.57694,"end":41.81694,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.14584004878997803},{"word":"to","start":41.81694,"end":41.89694,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1961977481842041},{"word":"leave","start":41.89694,"end":42.216938,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.20549246668815613},{"word":"an","start":42.216938,"end":42.376938,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.19253340363502505},{"word":"additional","start":42.376938,"end":42.77694,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.22108450531959536},{"word":"message","start":42.77694,"end":43.27694,"confidence":0.99853516,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.23539291322231293},{"word":"please","start":43.41694,"end":43.73694,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.20617693662643433},{"word":"reply","start":43.73694,"end":44.216938,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.2794765830039978},{"word":"after","start":44.216938,"end":44.45694,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.14527983963489532},{"word":"the","start":44.45694,"end":44.61694,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17797939479351044},{"word":"tone","start":44.61694,"end":45.11694,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.11583887040615082}],"paragraphs":{"transcript":"\nYour name and reason for calling. I'll see if this person is available. Thanks, Andrew. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.24,"end":2.02,"sentiment":"neutral","sentiment_score":0.0038591045886278152},{"text":"I'll see if this person is available.","start":2.08,"end":4.02,"sentiment":"neutral","sentiment_score":-0.005417368574334043},{"text":"Thanks, Andrew.","start":13.92,"end":14.98,"sentiment":"positive","sentiment_score":0.5922296047210693},{"text":"Please stay on the line.","start":15.525,"end":16.744999,"sentiment":"neutral","sentiment_score":-0.0199420228600502},{"text":"I'm sorry.","start":38.31,"end":39.13,"sentiment":"negative","sentiment_score":-0.369637593626976}],"sentiment":"neutral","sentiment_score":0.015032134336334739,"num_words":22,"start":0.24,"end":39.13},{"sentences":[{"text":"This person is not available.","start":39.190002,"end":40.81,"sentiment":"negative","sentiment_score":-0.5054624319076538},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.17694,"end":45.11694,"sentiment":"neutral","sentiment_score":-0.19389230332204274}],"sentiment":"neutral","sentiment_score":-0.27588444242351934,"num_words":19,"start":39.190002,"end":45.11694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Andrew, I'm calling about our AI SoC platform.\n\nChannel 1: Thanks, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.24,"end":2.02,"sentiment":"neutral","sentiment_score":0.0038591045886278152},{"text":"I'll see if this person is available.","start":2.08,"end":4.02,"sentiment":"neutral","sentiment_score":-0.005417368574334043}],"sentiment":"neutral","sentiment_score":-0.0011359194221978004,"channel":1,"num_words":13,"start":0.24,"end":4.02},{"sentences":[{"text":"Andrew, I'm calling about our AI SoC platform.","start":5.52,"end":9.22,"sentiment":"neutral","sentiment_score":0.07397027220577002}],"sentiment":"neutral","sentiment_score":0.07397027220577002,"channel":0,"num_words":8,"start":5.52,"end":9.22},{"sentences":[{"text":"Thanks, Andrew.","start":13.92,"end":14.98,"sentiment":"positive","sentiment_score":0.5922296047210693},{"text":"Please stay on the line.","start":15.525,"end":16.744999,"sentiment":"neutral","sentiment_score":-0.0199420228600502},{"text":"I'm sorry.","start":38.31,"end":39.13,"sentiment":"negative","sentiment_score":-0.369637593626976},{"text":"This person is not available.","start":39.190002,"end":40.81,"sentiment":"negative","sentiment_score":-0.5054624319076538},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.17694,"end":45.11694,"sentiment":"neutral","sentiment_score":-0.19389230332204274}],"sentiment":"neutral","sentiment_score":-0.174868946362819,"channel":1,"num_words":28,"start":13.92,"end":45.11694}]},"summary":{"result":"success","short":"Your name and reason for calling. I'll see if this person is available. Andrew, I'm calling about our AI SoC platform. Thanks, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","start_word":23,"end_word":48,"intents":[{"intent":"Offer to stay on line","confidence_score":0.008330551}]},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":35,"end_word":48,"intents":[{"intent":"Verify person availability","confidence_score":0.00085690315},{"intent":"Offer to leave message","confidence_score":0.2075683},{"intent":"Request to leave message","confidence_score":0.04479358}]}]},"sentiments":{"segments":[{"text":"Your name and reason for calling. I'll see if this person is available. Andrew, I'm calling about our AI SoC platform.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.0276517104357481},{"text":"Thanks, Andrew.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.5922296047210693},{"text":"Please stay on the line.","start_word":23,"end_word":27,"sentiment":"neutral","sentiment_score":-0.030199911445379257},{"text":"I'm sorry. This person is not available.","start_word":28,"end_word":34,"sentiment":"negative","sentiment_score":-0.43740880489349365},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":35,"end_word":48,"sentiment":"neutral","sentiment_score":-0.19821086525917053}],"average":{"sentiment":"neutral","sentiment_score":-0.07261689270243925}}}}