{"metadata":{"transaction_key":"deprecated","request_id":"019ef32c-9d2c-78f3-8e24-48c098ff2afc","sha256":"a5f9bab7b232b348b15cf32539772e0bb9ff9572b06e92d96ec374bf027a190b","created":"2026-06-23T06:30:48.942Z","duration":37.295937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello?","confidence":0.8486328,"words":[{"word":"hello","start":14.505,"end":15.005,"confidence":0.8486328,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0176971647888422}],"paragraphs":{"transcript":"\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":14.505,"end":15.005,"sentiment":"neutral","sentiment_score":0.0176971647888422}],"sentiment":"neutral","sentiment_score":0.0176971647888422,"num_words":1,"start":14.505,"end":15.005}]}}]},{"alternatives":[{"transcript":"You've called Andrew Trim. Sorry I can't take your call right now, but please leave a message and I'll get back to you.","confidence":0.9980469,"words":[{"word":"you've","start":0.79999995,"end":1.12,"confidence":0.9970703,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.05335741490125656},{"word":"called","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.06515061855316162},{"word":"andrew","start":1.36,"end":1.76,"confidence":0.9819336,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":-0.04669714719057083},{"word":"trim","start":1.76,"end":2.24,"confidence":0.75390625,"punctuated_word":"Trim.","sentiment":"neutral","sentiment_score":-0.1084744930267334},{"word":"sorry","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"Sorry","sentiment":"negative","sentiment_score":-0.5068413615226746},{"word":"i","start":2.56,"end":2.6399999,"confidence":0.48706055,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5924369096755981},{"word":"can't","start":2.6399999,"end":2.8,"confidence":0.99658203,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.644420862197876},{"word":"take","start":2.8,"end":3.04,"confidence":0.99121094,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7169939279556274},{"word":"your","start":3.04,"end":3.1999998,"confidence":0.9970703,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6558027267456055},{"word":"call","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6556216478347778},{"word":"right","start":3.4399998,"end":3.52,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5247161388397217},{"word":"now","start":3.52,"end":3.76,"confidence":0.92285156,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.42480897903442383},{"word":"but","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.27067235112190247},{"word":"please","start":4.0,"end":4.24,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.32563433051109314},{"word":"leave","start":4.24,"end":4.4,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.18606841564178467},{"word":"a","start":4.4,"end":4.48,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22972159087657928},{"word":"message","start":4.48,"end":4.7999997,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.22198230028152463},{"word":"and","start":4.7999997,"end":4.96,"confidence":0.51660156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009942948818206789},{"word":"i'll","start":4.96,"end":5.12,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.018736746162176132},{"word":"get","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.10613840818405151},{"word":"back","start":5.2799997,"end":5.52,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.11218391358852386},{"word":"to","start":5.52,"end":5.68,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.011399596929550173},{"word":"you","start":5.68,"end":6.18,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.02706025540828705}],"paragraphs":{"transcript":"\nYou've called Andrew Trim. Sorry I can't take your call right now, but please leave a message and I'll get back to you.","paragraphs":[{"sentences":[{"text":"You've called Andrew Trim.","start":0.79999995,"end":2.24,"sentiment":"neutral","sentiment_score":-0.0684199184179306},{"text":"Sorry I can't take your call right now, but please leave a message and I'll get back to you.","start":2.24,"end":6.18,"sentiment":"neutral","sentiment_score":-0.32261597423961286}],"sentiment":"neutral","sentiment_score":-0.27840796453149425,"num_words":23,"start":0.79999995,"end":6.18}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You've called Andrew Trim. Sorry I can't take your call right now, but please leave a message and I'll get back to you.\n\nChannel 0: Hello?","paragraphs":[{"sentences":[{"text":"You've called Andrew Trim.","start":0.79999995,"end":2.24,"sentiment":"neutral","sentiment_score":-0.0684199184179306},{"text":"Sorry I can't take your call right now, but please leave a message and I'll get back to you.","start":2.24,"end":6.18,"sentiment":"neutral","sentiment_score":-0.32261597423961286}],"sentiment":"neutral","sentiment_score":-0.27840796453149425,"channel":1,"num_words":23,"start":0.79999995,"end":6.18},{"sentences":[{"text":"Hello?","start":14.505,"end":15.005,"sentiment":"neutral","sentiment_score":0.0176971647888422}],"sentiment":"neutral","sentiment_score":0.0176971647888422,"channel":0,"num_words":1,"start":14.505,"end":15.005}]},"summary":{"result":"success","short":"You've called Andrew Trim. Sorry I can't take your call right now, but please leave a message and I'll get back to you. Hello?"},"intents":{"segments":[{"text":"Hello?","start_word":23,"end_word":23,"intents":[{"intent":"Leave message","confidence_score":0.49268466}]}]},"sentiments":{"segments":[{"text":"You've called Andrew Trim. Sorry I can't take your call right now, but please leave a message and I'll get back to you. Hello?","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":-0.2410706132650375}],"average":{"sentiment":"neutral","sentiment_score":-0.2410706111363002}}}}