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We came to yesterday from India. I have an Airtel connection, but I'm not getting the roaming here. What can I do? (944) 759-8967.\n\nI see. Unfortunately, I can't yeah. Unfortunately, I cannot contact the Indian that number from here. Indian customer care number. Okay.\n\nOkay. Okay. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"I am in Australia.","start":5.12,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.004855521721765399},{"text":"We came to yesterday from India.","start":7.8399997,"end":10.74,"sentiment":"neutral","sentiment_score":-0.026946476350227993},{"text":"I have an Airtel connection, but I'm not getting the roaming here.","start":12.4,"end":18.195,"sentiment":"neutral","sentiment_score":-0.1208799642821153},{"text":"What can I do?","start":20.974998,"end":22.115,"sentiment":"neutral","sentiment_score":-0.007808959693647921},{"text":"(944) 759-8967.","start":25.855,"end":34.94,"sentiment":"neutral","sentiment_score":-0.005102215567603707}],"sentiment":"neutral","sentiment_score":-0.059753599510129006,"num_words":28,"start":5.12,"end":34.94},{"sentences":[{"text":"I see.","start":59.85,"end":60.59,"sentiment":"neutral","sentiment_score":-0.09637585282325745},{"text":"Unfortunately, I can't yeah.","start":61.449997,"end":63.69,"sentiment":"neutral","sentiment_score":-0.18078947253525257},{"text":"Unfortunately, I cannot contact the Indian that number from here.","start":63.69,"end":69.71,"sentiment":"negative","sentiment_score":-0.47448195815086364},{"text":"Indian customer care number.","start":71.69,"end":73.39,"sentiment":"negative","sentiment_score":-0.39199359714984894},{"text":"Okay.","start":78.134995,"end":78.615,"sentiment":"neutral","sentiment_score":-0.19165289402008057}],"sentiment":"negative","sentiment_score":-0.3533503076150304,"num_words":21,"start":59.85,"end":78.615},{"sentences":[{"text":"Okay.","start":78.615,"end":78.854996,"sentiment":"neutral","sentiment_score":-0.11739392578601836},{"text":"Okay.","start":78.854996,"end":79.354996,"sentiment":"neutral","sentiment_score":-0.061572641134262085},{"text":"Okay.","start":80.534996,"end":81.034996,"sentiment":"neutral","sentiment_score":0.03676186501979828},{"text":"Thank you.","start":81.575,"end":82.395,"sentiment":"neutral","sentiment_score":0.2498626559972763}],"sentiment":"neutral","sentiment_score":0.07150412201881409,"num_words":5,"start":78.615,"end":82.395}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your cell. How may I help you today?\n\nChannel 1: I am in Australia. We came to yesterday from India. I have an Airtel connection, but I'm not getting the roaming here.\n\nChannel 0: What\n\nChannel 1: What\n\nChannel 0: is the\n\nChannel 1: can\n\nChannel 0: phone\n\nChannel 1: I do?\n\nChannel 0: number?\n\nChannel 1: (944) 759-8967.\n\nChannel 0: Oh, so your engine number. Please be advised you have reached a wrong number. We are a Internet service provider in Australia and a mobile line services. We don't cater any other phone number. So about your Indian phone number that you would like to use in Australia, you're still contacting Airtel India, your local network, to get support.\n\nWe're\n\nChannel 1: I\n\nChannel 0: not\n\nChannel 1: see.\n\nChannel 0: affiliated.\n\nChannel 1: Unfortunately,\n\nChannel 0: Yeah. We're\n\nChannel 1: I can't yeah. 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Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.2613827884197235},{"text":"Good afternoon.","start":0.64,"end":1.36,"sentiment":"positive","sentiment_score":0.4134834408760071},{"text":"Thank you so much for calling your cell.","start":1.36,"end":2.96,"sentiment":"positive","sentiment_score":0.7035324051976204},{"text":"How may I help you today?","start":2.96,"end":4.18,"sentiment":"positive","sentiment_score":0.5445819248755773}],"sentiment":"positive","sentiment_score":0.5873000271180097,"channel":0,"num_words":17,"start":0.39999998,"end":4.18},{"sentences":[{"text":"I am in Australia.","start":5.12,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.004855521721765399},{"text":"We came to yesterday from India.","start":7.8399997,"end":10.74,"sentiment":"neutral","sentiment_score":-0.026946476350227993},{"text":"I have an Airtel connection, but I'm not getting the roaming 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other number.","start":78.975,"end":80.015,"sentiment":"neutral","sentiment_score":-0.06998832647999127},{"text":"Okay?","start":80.015,"end":80.515,"sentiment":"neutral","sentiment_score":-0.03974882513284683}],"sentiment":"neutral","sentiment_score":-0.062428451143205166,"channel":0,"num_words":4,"start":78.975,"end":80.515},{"sentences":[{"text":"Okay.","start":80.534996,"end":81.034996,"sentiment":"neutral","sentiment_score":0.03676186501979828},{"text":"Thank you.","start":81.575,"end":82.395,"sentiment":"neutral","sentiment_score":0.2498626559972763}],"sentiment":"neutral","sentiment_score":0.17882905900478363,"channel":1,"num_words":3,"start":80.534996,"end":82.395},{"sentences":[{"text":"You're welcome.","start":82.655,"end":83.475,"sentiment":"positive","sentiment_score":0.4063400477170944},{"text":"Have a good one.","start":83.615,"end":84.494995,"sentiment":"positive","sentiment_score":0.4660527929663658},{"text":"Bye bye.","start":84.494995,"end":84.95994,"sentiment":"neutral","sentiment_score":0.13173847645521164}],"sentiment":"positive","sentiment_score":0.3675460275262594,"channel":0,"num_words":8,"start":82.655,"end":84.95994}]},"summary":{"result":"success","short":"The customer called a cell phone company in Australia to get support for their Airtel connection. The agent informed the customer that they are not a phone company but rather a mobile line services company and cannot assist with their Indian phone number. The agent apologizes for the mistake and ends the call."},"intents":{"segments":[{"text":"We came to yesterday from India. I have an Airtel connection, but I'm not getting the roaming here.","start_word":21,"end_word":38,"intents":[{"intent":"Check availability","confidence_score":0.001533601}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2613827884197235},{"text":"Good afternoon. Thank you so much for calling your cell. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.5961189866065979},{"text":"I am in Australia. We came to yesterday from India. I have an Airtel connection, but I'm not getting the roaming here. What What is the can phone I do? number? (944) 759-8967. Oh, so your engine number. Please be advised you have reached a wrong number. We are a Internet service provider in Australia and a mobile line services. We don't cater any other phone number. So about your Indian phone number that you would like to use in Australia, you're still contacting Airtel India, your local network, to get support. We're I not see. affiliated. Unfortunately, Yeah. We're I can't yeah.","start_word":17,"end_word":119,"sentiment":"neutral","sentiment_score":-0.12374460697174072},{"text":"Unfortunately, I cannot contact the Indian that number from here. I'm Indian so sorry customer about care number.","start_word":120,"end_word":137,"sentiment":"negative","sentiment_score":-0.4240604639053345},{"text":"we don't have any details about them. We are a separate company. We don't Okay. support Okay. Okay. any other number. Okay? Okay. Thank you.","start_word":138,"end_word":162,"sentiment":"neutral","sentiment_score":-0.1665961891412735},{"text":"You're welcome. Have a good one.","start_word":163,"end_word":168,"sentiment":"positive","sentiment_score":0.42855438590049744},{"text":"Bye bye.","start_word":169,"end_word":170,"sentiment":"neutral","sentiment_score":0.1441474407911301}],"average":{"sentiment":"neutral","sentiment_score":-0.07018035457980248}}}}