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And how may I help you today? Okay. Got it. Let me just go ahead and go over. Oh, I'll just go over to your account and review it so this will be fine. K. Thank you. Just give me a minute, sir, to Thank you so much for patiently waiting, Brian. So, yeah, I could see in here that the first invoice sent to you was $154.74. And then we sent you a modified invoice the same day, I think, for the amount of $79. Because the first one was sent, it's a billing error. The reason why we rectified it and resent you the correct one, which is 79 dollars 95¢. And then, yeah, I could confirm that you set up the direct debit or automatic payment, and our back end already processed the payment just today. So your April invoice has been settled, and then shortly, you will receive your payment receipt. But I do apologize for the confusion. However, even though you set up a direct debit every first of each month, you still receive the invoice on a monthly basis just for your reference, but you don't need to do anything on your end. Yeah. Yes. Yeah. That's correct. So in case there will be a problem with the card, we will reach out to you. But if there's not, it's it will process automatically in a monthly basis. Okay? We appreciate the payment. Mhmm. You're welcome. You do the same. Goodbye, and be safe. 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Thank you so much for calling your account. How may I help you today? Sure. Nice to have you in the line, Brian.\n\nMay I have your account number? Or your phone number will do. Thank you so much. And how may I help you today? Okay.\n\nGot it. Let me just go ahead and go over. Oh, I'll just go over to your account and review it so this will be fine. K. Thank you.\n\nJust give me a minute, sir, to Thank you so much for patiently waiting, Brian. So, yeah, I could see in here that the first invoice sent to you was $154.74. And then we sent you a modified invoice the same day, I think, for the amount of $79. Because the first one was sent, it's a billing error. The reason why we rectified it and resent you the correct one, which is 79 dollars 95¢.\n\nAnd then, yeah, I could confirm that you set up the direct debit or automatic payment, and our back end already processed the payment just today. So your April invoice has been settled, and then shortly, you will receive your payment receipt. But I do apologize for the confusion. However, even though you set up a direct debit every first of each month, you still receive the invoice on a monthly basis just for your reference, but you don't need to do anything on your end. Yeah.\n\nYes. Yeah. That's correct. So in case there will be a problem with the card, we will reach out to you. But if there's not, it's it will process automatically in a monthly basis.\n\nOkay? We appreciate the payment. Mhmm. You're welcome. You do the same.\n\nGoodbye, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"positive","sentiment_score":0.3434910178184509},{"text":"Thank you so much for calling your account.","start":1.04,"end":3.1399999,"sentiment":"positive","sentiment_score":0.678613618016243},{"text":"How may I help you today?","start":3.1999998,"end":4.58,"sentiment":"positive","sentiment_score":0.5504545668760935},{"text":"Sure.","start":13.075,"end":13.315,"sentiment":"neutral","sentiment_score":0.1534346342086792},{"text":"Nice to have you in the line, Brian.","start":13.315,"end":14.995,"sentiment":"positive","sentiment_score":0.4418335631489754}],"sentiment":"positive","sentiment_score":0.5318012709418932,"num_words":24,"start":0.79999995,"end":14.995},{"sentences":[{"text":"May I have your account number?","start":14.995,"end":17.395,"sentiment":"neutral","sentiment_score":0.1352299004793167},{"text":"Or your phone number will 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one was sent, it's a billing error.","start":160.825,"end":163.965,"sentiment":"neutral","sentiment_score":-0.23496888279914857},{"text":"The reason why we rectified it and resent you the correct one, which is 79 dollars 95¢.","start":164.28,"end":172.06,"sentiment":"neutral","sentiment_score":0.0374888643855229}],"sentiment":"neutral","sentiment_score":0.0021989505489667257,"num_words":76,"start":58.399998,"end":172.06},{"sentences":[{"text":"And then, yeah, I could confirm that you set up the direct debit or automatic payment, and our back end already processed the payment just today.","start":172.76,"end":184.195,"sentiment":"neutral","sentiment_score":0.20004355563567236},{"text":"So your April invoice has been settled, and then shortly, you will receive your payment receipt.","start":184.575,"end":191.955,"sentiment":"positive","sentiment_score":0.45701340958476067},{"text":"But I do apologize for the 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be a problem with the card, we will reach out to you.","start":213.865,"end":219.54501,"sentiment":"neutral","sentiment_score":0.04514126808327787},{"text":"But if there's not, it's it will process automatically in a monthly basis.","start":219.54501,"end":224.77,"sentiment":"neutral","sentiment_score":0.11560125147493985}],"sentiment":"neutral","sentiment_score":0.09423577560878851,"num_words":34,"start":210.66501,"end":224.77},{"sentences":[{"text":"Okay?","start":224.77,"end":225.09001,"sentiment":"neutral","sentiment_score":0.15221455693244934},{"text":"We appreciate the payment.","start":225.09001,"end":226.55,"sentiment":"positive","sentiment_score":0.4552922323346138},{"text":"Mhmm.","start":227.01001,"end":227.51001,"sentiment":"neutral","sentiment_score":0.18801027536392212},{"text":"You're welcome.","start":227.97,"end":228.79001,"sentiment":"positive","sentiment_score":0.4388285428285599},{"text":"You do the 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Hi. My name is Brian Harmon. I'm just calling up about my account. Can I give you the account number? Thank you. 0401105395? I'm just calling because I I thought I had set up a direct debit payment for my account, but it's now showing that there's, like, two two months worth of amounts overdue in a email I can see from the April 1. Oh, actually, now I'm looking at there's another one for oh, no. Yeah. That's right. No. Yeah. Yeah. Yeah. Awesome. Thank you. That's alright. That's alright. Think. Right. Okay. Right. Oh, perfect. Right. Okay. So yeah. Perfect. So that's good. So I I can just ignore it effectively and and know that I'll then get a receipt, like, a payment receipt one after the the receipt of it's done. Oh, perfect. Thank you so much. Very helpful. Yeah. Awesome. Thank you so much. Appreciate your help. Thanks a lot. Have a great day. Bye bye. 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Hi. My name is Brian Harmon. I'm just calling up about my account. Can I give you the account number?\n\nThank you. 0401105395? I'm just calling because I I thought I had set up a direct debit payment for my account, but it's now showing that there's, like, two two months worth of amounts overdue in a email I can see from the April 1. Oh, actually, now I'm looking at there's another one for oh, no. Yeah.\n\nThat's right. No. Yeah. Yeah. Yeah.\n\nAwesome. Thank you. That's alright. That's alright. Think.\n\nRight. Okay. Right. Oh, perfect. Right.\n\nOkay. So yeah. Perfect. So that's good. So I I can just ignore it effectively and and know that I'll then get a receipt, like, a payment receipt one after the the receipt of it's done.\n\nOh, perfect. Thank you so much. Very helpful. Yeah. Awesome.\n\nThank you so much. Appreciate your help. Thanks a lot. Have a great day. 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Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Yeah. Hi. My name is Brian Harmon. I'm just calling up about my account. Can I give you the account number?\n\nChannel 0: Sure. Nice to have you in the line, Brian. May I have\n\nChannel 1: Thank you.\n\nChannel 0: your account number? Or your phone number will do.\n\nChannel 1: 0401105395?\n\nChannel 0: Thank you so much. And how may I help you today?\n\nChannel 1: I'm just calling because I I thought I had set up a direct debit payment for my account, but it's now showing that there's, like, two two months worth of amounts overdue in a email I can see from the April 1.\n\nChannel 0: Okay. Got it. Let me just\n\nChannel 1: Oh, actually,\n\nChannel 0: go ahead\n\nChannel 1: now I'm\n\nChannel 0: and\n\nChannel 1: looking\n\nChannel 0: go\n\nChannel 1: at\n\nChannel 0: over.\n\nChannel 1: there's another one for\n\nChannel 0: Oh,\n\nChannel 1: oh, no. Yeah. That's right.\n\nChannel 0: I'll just\n\nChannel 1: No.\n\nChannel 0: go\n\nChannel 1: Yeah.\n\nChannel 0: over to your account and review it\n\nChannel 1: Yeah.\n\nChannel 0: so\n\nChannel 1: Yeah. Awesome.\n\nChannel 0: this will\n\nChannel 1: Thank\n\nChannel 0: be\n\nChannel 1: you.\n\nChannel 0: fine. K. Thank you. Just give me a minute, sir, to Thank you so much for patiently waiting, Brian.\n\nChannel 1: That's alright. That's\n\nChannel 0: So,\n\nChannel 1: alright.\n\nChannel 0: yeah, I could see in here that the first invoice sent to you was $154.74. And then we sent you a modified invoice the same day, I think, for the amount of $79. Because the first one was sent, it's a billing error. The reason why we rectified it and resent you the correct one, which is 79\n\nChannel 1: Think.\n\nChannel 0: dollars 95¢.\n\nChannel 1: Right. Okay.\n\nChannel 0: And\n\nChannel 1: Right.\n\nChannel 0: then, yeah, I could confirm that you set up the direct debit or automatic payment, and our back end already processed the payment just today. So\n\nChannel 1: Oh,\n\nChannel 0: your\n\nChannel 1: perfect.\n\nChannel 0: April invoice has been settled, and then shortly, you will receive your payment receipt. But I do apologize for the confusion. However, even though you set up a direct debit every first of each month, you still receive the invoice on a monthly basis just for\n\nChannel 1: Right.\n\nChannel 0: your reference,\n\nChannel 1: Okay. So\n\nChannel 0: but\n\nChannel 1: yeah. Perfect.\n\nChannel 0: you don't\n\nChannel 1: So\n\nChannel 0: need\n\nChannel 1: that's\n\nChannel 0: to\n\nChannel 1: good.\n\nChannel 0: do\n\nChannel 1: So\n\nChannel 0: anything\n\nChannel 1: I I can\n\nChannel 0: on your\n\nChannel 1: just\n\nChannel 0: end.\n\nChannel 1: ignore it effectively and and\n\nChannel 0: Yeah.\n\nChannel 1: know that I'll then get a receipt, like, a payment receipt\n\nChannel 0: Yes.\n\nChannel 1: one after the the receipt of\n\nChannel 0: Yeah.\n\nChannel 1: it's done. Oh, perfect.\n\nChannel 0: That's\n\nChannel 1: Thank you\n\nChannel 0: correct.\n\nChannel 1: so much.\n\nChannel 0: So\n\nChannel 1: Very\n\nChannel 0: in\n\nChannel 1: helpful.\n\nChannel 0: case there will be a problem with the card, we will reach out to you. But\n\nChannel 1: Yeah.\n\nChannel 0: if there's not, it's it will process automatically in a monthly\n\nChannel 1: Awesome.\n\nChannel 0: basis.\n\nChannel 1: Thank\n\nChannel 0: Okay?\n\nChannel 1: you\n\nChannel 0: We\n\nChannel 1: so much.\n\nChannel 0: appreciate\n\nChannel 1: Appreciate your\n\nChannel 0: the payment.\n\nChannel 1: help.\n\nChannel 0: Mhmm.\n\nChannel 1: Thanks\n\nChannel 0: You're\n\nChannel 1: a lot.\n\nChannel 0: welcome.\n\nChannel 1: Have a great day. Bye bye.\n\nChannel 0: You do the same. Goodbye,\n\nChannel 1: Bye.\n\nChannel 0: and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"positive","sentiment_score":0.3434910178184509},{"text":"Thank you so much for calling your account.","start":1.04,"end":3.1399999,"sentiment":"positive","sentiment_score":0.678613618016243},{"text":"How may I help you today?","start":3.1999998,"end":4.58,"sentiment":"positive","sentiment_score":0.5504545668760935}],"sentiment":"positive","sentiment_score":0.6050084908803304,"channel":0,"num_words":15,"start":0.79999995,"end":4.58},{"sentences":[{"text":"Yeah.","start":4.96,"end":5.2,"sentiment":"neutral","sentiment_score":0.07253560423851013},{"text":"Hi.","start":5.2,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.047853149473667145},{"text":"My name is Brian Harmon.","start":5.3599997,"end":6.66,"sentiment":"neutral","sentiment_score":0.043570276349782944},{"text":"I'm just calling up about my 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He had previously set up a direct debit payment for his account, but it had been showing as two months overdue. The agent corrected the payment and settled the account for $79, which was sent to him on a monthly basis. The agent apologized for the confusion and assured the customer that they would reach out to him if there were any problems with his card."},"intents":{"segments":[{"text":"I'm just calling because I I thought I had set up a direct debit payment for my account, but it's now showing that there's, like, two two months worth of amounts overdue in a email I can see from the April 1. Okay.","start_word":71,"end_word":113,"intents":[{"intent":"Report overdue payment","confidence_score":0.004939347},{"intent":"Propose checking account","confidence_score":0.000004207283}]},{"text":"over to your account and review it Yeah.","start_word":145,"end_word":152,"intents":[{"intent":"Review account","confidence_score":0.08978978}]},{"text":"this will Thank be you. fine. 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