{"metadata":{"transaction_key":"deprecated","request_id":"01a0eaed-9a06-7eb0-908b-75300dcd20b2","sha256":"b49690299407f05f8a66a18b7f4da7c5640d392701f2d32ee7398e85f6ea010d","created":"2026-09-29T02:10:36.367Z","duration":45.647938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":70,"output_tokens":70},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":70,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. My name is Andrew, and I'm calling for a follow-up.","confidence":1.0,"words":[{"word":"hi","start":8.8,"end":9.12,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06722001731395721},{"word":"my","start":9.12,"end":9.2,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.03789258375763893},{"word":"name","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.04719194769859314},{"word":"is","start":9.36,"end":9.5199995,"confidence":0.88134766,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05850033462047577},{"word":"andrew","start":9.5199995,"end":10.0199995,"confidence":0.97924805,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":0.08422891795635223},{"word":"and","start":10.16,"end":10.4,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.060403406620025635},{"word":"i'm","start":10.4,"end":10.559999,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05663701146841049},{"word":"calling","start":10.559999,"end":10.88,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.06653250753879547},{"word":"for","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08672412484884262},{"word":"a","start":11.12,"end":11.28,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07281669974327087},{"word":"follow-up","start":11.28,"end":11.78,"confidence":0.9992676,"punctuated_word":"follow-up.","sentiment":"neutral","sentiment_score":0.09082060307264328}],"paragraphs":{"transcript":"\nHi. My name is Andrew, and I'm calling for a follow-up.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.8,"end":9.12,"sentiment":"neutral","sentiment_score":0.06722001731395721},{"text":"My name is Andrew, and I'm calling for a follow-up.","start":9.12,"end":11.78,"sentiment":"neutral","sentiment_score":0.06617481373250485}],"sentiment":"neutral","sentiment_score":0.0662698322399096,"num_words":11,"start":8.8,"end":11.78}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.64,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05119839310646057},{"word":"if","start":0.64,"end":0.88,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03660102188587189},{"word":"you","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026507770642638206},{"word":"record","start":1.12,"end":1.52,"confidence":0.97509766,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.01437939703464508},{"word":"your","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.020946312695741653},{"word":"name","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.01638307236135006},{"word":"and","start":1.8399999,"end":2.08,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.021278705447912216},{"word":"reason","start":2.08,"end":2.3999999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.02114882320165634},{"word":"for","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01725018210709095},{"word":"calling","start":2.6399999,"end":3.1399999,"confidence":0.99902344,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.01552879810333252},{"word":"i'll","start":3.28,"end":3.52,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.033046819269657135},{"word":"see","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.02842204086482525},{"word":"if","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.019555184990167614},{"word":"this","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.008064134046435356},{"word":"person","start":4.24,"end":4.64,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.007126178592443466},{"word":"is","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010792216286063194},{"word":"available","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.010184608399868011},{"word":"thanks","start":17.025,"end":17.505,"confidence":0.7976074,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6012728214263916},{"word":"andrew","start":17.505,"end":18.005,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"positive","sentiment_score":0.5389503240585327},{"word":"please","start":18.225,"end":18.545,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.01234765350818634},{"word":"stay","start":18.545,"end":18.785,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.011430859565734863},{"word":"on","start":18.785,"end":18.945,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07430839538574219},{"word":"the","start":18.945,"end":19.105,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15932244062423706},{"word":"line","start":19.105,"end":19.605,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.03390488028526306},{"word":"i'm","start":41.08,"end":41.4,"confidence":0.7910156,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.39089235663414},{"word":"sorry","start":41.4,"end":41.9,"confidence":0.9909668,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4327881932258606},{"word":"this","start":42.04,"end":42.36,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.7003892660140991},{"word":"person","start":42.36,"end":42.76,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6071099638938904},{"word":"is","start":42.76,"end":43.0,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6017782688140869},{"word":"not","start":43.0,"end":43.239998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5434441566467285},{"word":"available","start":43.239998,"end":43.739998,"confidence":0.99902344,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5316859483718872},{"word":"if","start":44.04,"end":44.2,"confidence":0.9970703,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2056587189435959},{"word":"you","start":44.2,"end":44.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11167162656784058},{"word":"would","start":44.44,"end":44.6,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.11784698069095612},{"word":"like","start":44.6,"end":44.76,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1363603174686432},{"word":"to","start":44.76,"end":45.0,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1804126352071762},{"word":"leave","start":45.0,"end":45.16,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1450694501399994},{"word":"an","start":45.16,"end":45.647938,"confidence":0.9111328,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.09100338071584702}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.05119839310646057},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.019200954120606184},{"text":"Thanks, Andrew.","start":17.025,"end":18.005,"sentiment":"positive","sentiment_score":0.5701115727424622},{"text":"Please stay on the line.","start":18.225,"end":19.605,"sentiment":"neutral","sentiment_score":0.035189488530159},{"text":"I'm sorry.","start":41.08,"end":41.9,"sentiment":"negative","sentiment_score":-0.4118402749300003}],"sentiment":"neutral","sentiment_score":0.032727065281226084,"num_words":26,"start":0.24,"end":41.9},{"sentences":[{"text":"This person is not available.","start":42.04,"end":43.739998,"sentiment":"negative","sentiment_score":-0.5968815207481384},{"text":"If you would like to leave an","start":44.04,"end":45.647938,"sentiment":"neutral","sentiment_score":-0.1411461585334369}],"sentiment":"neutral","sentiment_score":-0.3310358927895625,"num_words":12,"start":42.04,"end":45.647938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi. My name is Andrew, and I'm calling for a follow-up.\n\nChannel 1: Thanks, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.05119839310646057},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.019200954120606184}],"sentiment":"neutral","sentiment_score":0.021083156413891736,"channel":1,"num_words":17,"start":0.24,"end":5.2999997},{"sentences":[{"text":"Hi.","start":8.8,"end":9.12,"sentiment":"neutral","sentiment_score":0.06722001731395721},{"text":"My name is Andrew, and I'm calling for a follow-up.","start":9.12,"end":11.78,"sentiment":"neutral","sentiment_score":0.06617481373250485}],"sentiment":"neutral","sentiment_score":0.0662698322399096,"channel":0,"num_words":11,"start":8.8,"end":11.78},{"sentences":[{"text":"Thanks, Andrew.","start":17.025,"end":18.005,"sentiment":"positive","sentiment_score":0.5701115727424622},{"text":"Please stay on the line.","start":18.225,"end":19.605,"sentiment":"neutral","sentiment_score":0.035189488530159},{"text":"I'm sorry.","start":41.08,"end":41.9,"sentiment":"negative","sentiment_score":-0.4118402749300003},{"text":"This person is not available.","start":42.04,"end":43.739998,"sentiment":"negative","sentiment_score":-0.5968815207481384},{"text":"If you would like to leave an","start":44.04,"end":45.647938,"sentiment":"neutral","sentiment_score":-0.1411461585334369}],"sentiment":"neutral","sentiment_score":-0.16571146072376342,"channel":1,"num_words":21,"start":17.025,"end":45.647938}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi. My name is Andrew, and I'm calling for a follow-up. Thanks, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an"},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hi.","start_word":1,"end_word":17,"intents":[{"intent":"Record caller information","confidence_score":0.07053396}]},{"text":"Hi. My name is Andrew, and I'm calling for a follow-up. Thanks, Andrew.","start_word":17,"end_word":29,"intents":[{"intent":"Call for follow-up","confidence_score":0.027066462}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi. My name is Andrew, and I'm calling for a follow-up.","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.04428437724709511},{"text":"Thanks, Andrew.","start_word":28,"end_word":29,"sentiment":"positive","sentiment_score":0.5701115727424622},{"text":"Please stay on the line.","start_word":30,"end_word":34,"sentiment":"neutral","sentiment_score":0.023673761636018753},{"text":"I'm sorry. This person is not available.","start_word":35,"end_word":41,"sentiment":"negative","sentiment_score":-0.5049406290054321},{"text":"If you would like to leave an","start_word":42,"end_word":48,"sentiment":"neutral","sentiment_score":-0.15238969027996063}],"average":{"sentiment":"neutral","sentiment_score":-0.03340916974203927}}}}