{"metadata":{"transaction_key":"deprecated","request_id":"01a0cc1c-629b-7382-b88c-c515056d9d4b","sha256":"3d7582dc8e09c5d8ec52746c683df1b0cefb57cd748c03dd371811c414dc486e","created":"2026-09-23T02:33:29.130Z","duration":47.879936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":162,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":180,"output_tokens":180},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":180,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. Nalin, it's, Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful. Thank you for asking. And, Alan, I am not so sure if you can still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO to introduce our company and our services. Name of the company again, it's cloud. Alright. Alright. Okay. No. No. No worries. Thank you now.","confidence":0.99902344,"words":[{"word":"yeah","start":3.1999998,"end":3.52,"confidence":0.9111328,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09299995005130768},{"word":"good","start":3.52,"end":3.76,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4118262231349945},{"word":"afternoon","start":3.76,"end":4.26,"confidence":0.94091797,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2655884325504303},{"word":"nalin","start":4.88,"end":5.2799997,"confidence":0.6386719,"punctuated_word":"Nalin,","sentiment":"neutral","sentiment_score":0.2468007504940033},{"word":"it's","start":5.2799997,"end":5.6,"confidence":0.90022784,"punctuated_word":"it's,","sentiment":"neutral","sentiment_score":0.1822228729724884},{"word":"ronald","start":6.08,"end":6.58,"confidence":0.9970703,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.1883240044116974},{"word":"from","start":6.8799996,"end":7.3799996,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.18258146941661835},{"word":"cloud","start":7.44,"end":7.8399997,"confidence":0.5878906,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.18097160756587985},{"word":"solution","start":7.8399997,"end":8.32,"confidence":0.93603516,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.18266479671001432},{"word":"it","start":8.32,"end":8.82,"confidence":0.9951172,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.153945192694664},{"word":"how","start":9.5199995,"end":9.76,"confidence":0.69189453,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2089746445417404},{"word":"are","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1948627233505249},{"word":"you","start":9.92,"end":10.08,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20010289549827576},{"word":"doing","start":10.08,"end":10.32,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.19503656029701233},{"word":"today","start":10.32,"end":10.82,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.16403672099113464},{"word":"i'm","start":13.565,"end":14.065,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.7227163314819336},{"word":"doing","start":14.125,"end":14.445,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.754106879234314},{"word":"wonderful","start":14.445,"end":14.945,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.7654056549072266},{"word":"thank","start":15.084999,"end":15.245,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6770913600921631},{"word":"you","start":15.245,"end":15.405,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6873788833618164},{"word":"for","start":15.405,"end":15.6449995,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6601265668869019},{"word":"asking","start":15.6449995,"end":16.145,"confidence":0.9995117,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6755936145782471},{"word":"and","start":16.925,"end":17.085,"confidence":0.6485596,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.06531897187232971},{"word":"alan","start":17.085,"end":17.404999,"confidence":0.6600342,"punctuated_word":"Alan,","sentiment":"neutral","sentiment_score":0.019588550552725792},{"word":"i","start":17.404999,"end":17.485,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03392329812049866},{"word":"am","start":17.485,"end":17.645,"confidence":0.9472656,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.0436636246740818},{"word":"not","start":17.645,"end":17.884998,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.061490025371313095},{"word":"so","start":17.884998,"end":18.045,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0702395886182785},{"word":"sure","start":18.045,"end":18.545,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.040742650628089905},{"word":"if","start":18.605,"end":18.765,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03485482931137085},{"word":"you","start":18.765,"end":18.925,"confidence":0.96972656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04325398802757263},{"word":"can","start":18.925,"end":19.164999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02825271338224411},{"word":"still","start":19.164999,"end":19.564999,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.023300407454371452},{"word":"remember","start":19.564999,"end":20.045,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.02210497111082077},{"word":"the","start":20.045,"end":20.205,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01728818751871586},{"word":"company","start":20.205,"end":20.705,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.025721676647663116},{"word":"because","start":21.164999,"end":21.564999,"confidence":0.4387207,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.027344616129994392},{"word":"the","start":21.564999,"end":21.724998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026790477335453033},{"word":"last","start":21.724998,"end":21.884998,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.0384756401181221},{"word":"time","start":21.884998,"end":22.044998,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.025309044867753983},{"word":"that","start":22.044998,"end":22.285,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.022479144856333733},{"word":"we","start":22.285,"end":22.525,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.010272309184074402},{"word":"touched","start":22.525,"end":22.845,"confidence":0.5722656,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.015392959117889404},{"word":"base","start":22.845,"end":23.164999,"confidence":0.99316406,"punctuated_word":"base","sentiment":"neutral","sentiment_score":-0.005323560908436775},{"word":"with","start":23.164999,"end":23.325,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.01020326092839241},{"word":"you","start":23.325,"end":23.404999,"confidence":0.94970703,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.016616718843579292},{"word":"it","start":23.404999,"end":23.564999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.00857129693031311},{"word":"was","start":23.564999,"end":23.805,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.025614585727453232},{"word":"february","start":23.805,"end":24.285,"confidence":1.0,"punctuated_word":"February","sentiment":"neutral","sentiment_score":-0.015146192163228989},{"word":"of","start":24.285,"end":24.525,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02118639089167118},{"word":"this","start":24.525,"end":24.685,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.014261124655604362},{"word":"year","start":24.685,"end":25.185,"confidence":0.951416,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.030158305540680885},{"word":"and","start":25.65,"end":26.15,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.01528819091618061},{"word":"during","start":26.289999,"end":26.69,"confidence":0.78027344,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.0128591638058424},{"word":"that","start":26.69,"end":26.93,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.007487602531909943},{"word":"time","start":26.93,"end":27.41,"confidence":0.9914551,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.0045462362468242645},{"word":"i","start":27.41,"end":27.57,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01291533187031746},{"word":"was","start":27.57,"end":28.05,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.008831340819597244},{"word":"trying","start":28.05,"end":28.45,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.01031596027314663},{"word":"to","start":28.45,"end":28.69,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0011348724365234375},{"word":"arrange","start":28.69,"end":29.09,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.0017063431441783905},{"word":"a","start":29.09,"end":29.25,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.003613852895796299},{"word":"meeting","start":29.25,"end":29.57,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.004440091550350189},{"word":"with","start":29.57,"end":29.73,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0036802999675273895},{"word":"you","start":29.73,"end":30.23,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.004385888576507568},{"word":"together","start":30.529999,"end":31.01,"confidence":0.78222656,"punctuated_word":"together","sentiment":"neutral","sentiment_score":-0.00352240726351738},{"word":"with","start":31.01,"end":31.17,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.01162976771593094},{"word":"my","start":31.17,"end":31.49,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.015869110822677612},{"word":"cto","start":31.49,"end":31.99,"confidence":0.99902344,"punctuated_word":"CTO","sentiment":"neutral","sentiment_score":0.022292420268058777},{"word":"to","start":32.29,"end":32.79,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01408296450972557},{"word":"introduce","start":33.09,"end":33.57,"confidence":0.99316406,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.010356426239013672},{"word":"our","start":33.57,"end":33.73,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.016841750591993332},{"word":"company","start":33.73,"end":34.13,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.009752729907631874},{"word":"and","start":34.13,"end":34.29,"confidence":0.9741211,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.005186473950743675},{"word":"our","start":34.29,"end":34.53,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0010742805898189545},{"word":"services","start":34.53,"end":35.03,"confidence":0.9995117,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":-0.016018252819776535},{"word":"name","start":35.89,"end":36.21,"confidence":0.99902344,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":-0.03169110417366028},{"word":"of","start":36.21,"end":36.37,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.10781639814376832},{"word":"the","start":36.37,"end":36.45,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10187792778015135},{"word":"company","start":36.45,"end":36.85,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.1230056658387184},{"word":"again","start":36.85,"end":37.09,"confidence":0.7819824,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.14904288947582245},{"word":"it's","start":37.09,"end":37.59,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.15831027925014496},{"word":"cloud","start":37.73,"end":38.23,"confidence":0.7426758,"punctuated_word":"cloud.","sentiment":"neutral","sentiment_score":-0.14477217197418213},{"word":"alright","start":40.754936,"end":41.254936,"confidence":0.9848633,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.04602297767996788},{"word":"alright","start":44.994938,"end":45.234936,"confidence":0.7944336,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.04780071973800659},{"word":"okay","start":45.234936,"end":45.734936,"confidence":0.95410156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02512602135539055},{"word":"no","start":46.114937,"end":46.35494,"confidence":0.91796875,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.01662079244852066},{"word":"no","start":46.35494,"end":46.51494,"confidence":0.9848633,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.00768614374101162},{"word":"no","start":46.51494,"end":46.67494,"confidence":0.9970703,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.0076446980237960815},{"word":"worries","start":46.67494,"end":47.17494,"confidence":0.8371582,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.03729724511504173},{"word":"thank","start":47.234936,"end":47.474937,"confidence":0.6772461,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2184892445802689},{"word":"you","start":47.474937,"end":47.554935,"confidence":0.9614258,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2159993946552277},{"word":"now","start":47.554935,"end":47.879936,"confidence":0.49230957,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.11735888570547104}],"paragraphs":{"transcript":"\nYeah. Good afternoon. Nalin, it's, Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. And, Alan, I am not so sure if you can still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO to introduce our company and our services. Name of the company again, it's cloud. Alright.\n\nAlright. Okay. No. No. No worries.\n\nThank you now.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.09299995005130768},{"text":"Good afternoon.","start":3.52,"end":4.26,"sentiment":"positive","sentiment_score":0.3387073278427124},{"text":"Nalin, it's, Ronald from Cloud Solution IT.","start":4.88,"end":8.82,"sentiment":"neutral","sentiment_score":0.1882158134664808},{"text":"How are you doing today?","start":9.5199995,"end":10.82,"sentiment":"neutral","sentiment_score":0.1926027089357376},{"text":"I'm doing wonderful.","start":13.565,"end":14.945,"sentiment":"positive","sentiment_score":0.7474096218744913}],"sentiment":"neutral","sentiment_score":0.29406487279468113,"num_words":18,"start":3.1999998,"end":14.945},{"sentences":[{"text":"Thank you for asking.","start":15.084999,"end":16.145,"sentiment":"positive","sentiment_score":0.6750476062297821},{"text":"And, Alan, I am not so sure if you can still remember the company because the last time that we touched base with you, it was February of this year.","start":16.925,"end":25.185,"sentiment":"neutral","sentiment_score":-0.021409604946772257},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO to introduce our company and our services.","start":25.65,"end":35.03,"sentiment":"neutral","sentiment_score":0.0009368283596510688},{"text":"Name of the company again, it's cloud.","start":35.89,"end":38.23,"sentiment":"neutral","sentiment_score":-0.11664520523377828},{"text":"Alright.","start":40.754936,"end":41.254936,"sentiment":"neutral","sentiment_score":-0.04602297767996788}],"sentiment":"neutral","sentiment_score":0.018452223376229857,"num_words":66,"start":15.084999,"end":41.254936},{"sentences":[{"text":"Alright.","start":44.994938,"end":45.234936,"sentiment":"neutral","sentiment_score":0.04780071973800659},{"text":"Okay.","start":45.234936,"end":45.734936,"sentiment":"neutral","sentiment_score":0.02512602135539055},{"text":"No.","start":46.114937,"end":46.35494,"sentiment":"neutral","sentiment_score":-0.01662079244852066},{"text":"No.","start":46.35494,"end":46.51494,"sentiment":"neutral","sentiment_score":-0.00768614374101162},{"text":"No worries.","start":46.51494,"end":47.17494,"sentiment":"neutral","sentiment_score":0.022470971569418907}],"sentiment":"neutral","sentiment_score":0.01559362467378378,"num_words":6,"start":44.994938,"end":47.17494},{"sentences":[{"text":"Thank you now.","start":47.234936,"end":47.879936,"sentiment":"neutral","sentiment_score":0.1839491749803225}],"sentiment":"neutral","sentiment_score":0.1839491749803225,"num_words":3,"start":47.234936,"end":47.879936}]}}]},{"alternatives":[{"transcript":"Ronald speaking. Not bad, Ronald. How are you? Okay. I don't I don't I'm not with this company anymore. I exited the company. Okay. Sorry about that. Okay. Thanks. Bye.","confidence":0.9975586,"words":[{"word":"ronald","start":0.56,"end":1.06,"confidence":0.23730469,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.02521183341741562},{"word":"speaking","start":8.24,"end":8.74,"confidence":0.9387207,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.15487124025821686},{"word":"not","start":11.2,"end":11.44,"confidence":0.7553711,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.30608466267585754},{"word":"bad","start":11.44,"end":11.759999,"confidence":0.98095703,"punctuated_word":"bad,","sentiment":"neutral","sentiment_score":0.2496704608201981},{"word":"ronald","start":11.759999,"end":12.16,"confidence":0.99902344,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.21717825531959536},{"word":"how","start":12.16,"end":12.4,"confidence":0.9980469,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2213618606328964},{"word":"are","start":12.4,"end":12.559999,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.17073573172092438},{"word":"you","start":12.559999,"end":13.059999,"confidence":0.99560547,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2662596106529236},{"word":"okay","start":36.04,"end":36.44,"confidence":0.7780762,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06581027805805206},{"word":"i","start":36.44,"end":36.6,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08329920470714569},{"word":"don't","start":36.6,"end":37.079998,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.14600899815559387},{"word":"i","start":37.079998,"end":37.239998,"confidence":0.94921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1738477498292923},{"word":"don't","start":37.239998,"end":37.399998,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.14314810931682587},{"word":"i'm","start":37.559998,"end":37.719997,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.168959841132164},{"word":"not","start":37.719997,"end":37.879997,"confidence":0.9863281,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1989547461271286},{"word":"with","start":37.879997,"end":38.12,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12238650768995284},{"word":"this","start":38.12,"end":38.28,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.18238717317581177},{"word":"company","start":38.28,"end":38.68,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.1190318763256073},{"word":"anymore","start":38.68,"end":39.18,"confidence":0.9975586,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.12997028231620789},{"word":"i","start":40.28,"end":40.519997,"confidence":0.82714844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0909576490521431},{"word":"exited","start":40.519997,"end":41.019997,"confidence":0.9951172,"punctuated_word":"exited","sentiment":"neutral","sentiment_score":-0.07216617465019226},{"word":"the","start":41.079998,"end":41.239998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03907914459705353},{"word":"company","start":41.239998,"end":41.739998,"confidence":0.9995117,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.03681757301092148},{"word":"okay","start":41.879997,"end":42.199997,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04560774937272072},{"word":"sorry","start":42.199997,"end":42.519997,"confidence":1.0,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.1414850652217865},{"word":"about","start":42.519997,"end":42.76,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.13809353113174438},{"word":"that","start":42.76,"end":43.26,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.09575198590755464},{"word":"okay","start":44.12,"end":44.62,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0018767109140753744},{"word":"thanks","start":45.024876,"end":45.524876,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.12728916108608246},{"word":"bye","start":46.304874,"end":46.804874,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.006641694810241461}],"paragraphs":{"transcript":"\nRonald speaking. Not bad, Ronald. How are you? Okay. I don't I don't I'm not with this company anymore.\n\nI exited the company. Okay. Sorry about that. Okay. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Ronald speaking.","start":0.56,"end":8.74,"sentiment":"neutral","sentiment_score":0.09004153683781624},{"text":"Not bad, Ronald.","start":11.2,"end":12.16,"sentiment":"neutral","sentiment_score":0.257644459605217},{"text":"How are you?","start":12.16,"end":13.059999,"sentiment":"neutral","sentiment_score":0.21945240100224814},{"text":"Okay.","start":36.04,"end":36.44,"sentiment":"neutral","sentiment_score":-0.06581027805805206},{"text":"I don't I don't I'm not with this company anymore.","start":36.44,"end":39.18,"sentiment":"neutral","sentiment_score":-0.146799448877573}],"sentiment":"neutral","sentiment_score":0.004082573087591874,"num_words":19,"start":0.56,"end":39.18},{"sentences":[{"text":"I exited the company.","start":40.28,"end":41.739998,"sentiment":"neutral","sentiment_score":-0.05975513532757759},{"text":"Okay.","start":41.879997,"end":42.199997,"sentiment":"neutral","sentiment_score":-0.04560774937272072},{"text":"Sorry about that.","start":42.199997,"end":43.26,"sentiment":"neutral","sentiment_score":-0.1251101940870285},{"text":"Okay.","start":44.12,"end":44.62,"sentiment":"neutral","sentiment_score":0.0018767109140753744},{"text":"Thanks.","start":45.024876,"end":45.524876,"sentiment":"neutral","sentiment_score":0.12728916108608246}],"sentiment":"neutral","sentiment_score":-0.053079300094395876,"num_words":10,"start":40.28,"end":45.524876},{"sentences":[{"text":"Bye.","start":46.304874,"end":46.804874,"sentiment":"neutral","sentiment_score":0.006641694810241461}],"sentiment":"neutral","sentiment_score":0.006641694810241461,"num_words":1,"start":46.304874,"end":46.804874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Ronald\n\nChannel 0: Yeah. Good afternoon. Nalin, it's, Ronald from Cloud Solution\n\nChannel 1: speaking.\n\nChannel 0: IT. How are you doing today?\n\nChannel 1: Not bad, Ronald. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. And, Alan, I am not so sure if you can still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO to introduce our company and our services. Name\n\nChannel 1: Okay.\n\nChannel 0: of the\n\nChannel 1: I\n\nChannel 0: company\n\nChannel 1: don't\n\nChannel 0: again,\n\nChannel 1: I\n\nChannel 0: it's\n\nChannel 1: don't I'm not\n\nChannel 0: cloud.\n\nChannel 1: with this company anymore. I exited\n\nChannel 0: Alright.\n\nChannel 1: the company. Okay. Sorry about that. Okay.\n\nChannel 0: Alright.\n\nChannel 1: Thanks.\n\nChannel 0: Okay. No.\n\nChannel 1: Bye.\n\nChannel 0: No. No worries. Thank you now.","paragraphs":[{"sentences":[{"text":"Ronald","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.02521183341741562}],"sentiment":"neutral","sentiment_score":0.02521183341741562,"channel":1,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Yeah.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.09299995005130768},{"text":"Good afternoon.","start":3.52,"end":4.26,"sentiment":"positive","sentiment_score":0.3387073278427124},{"text":"Nalin, it's, Ronald from Cloud Solution","start":4.88,"end":8.32,"sentiment":"neutral","sentiment_score":0.19392758359511694}],"sentiment":"neutral","sentiment_score":0.21488667858971489,"channel":0,"num_words":9,"start":3.1999998,"end":8.32},{"sentences":[{"text":"speaking.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.15487124025821686}],"sentiment":"neutral","sentiment_score":0.15487124025821686,"channel":1,"num_words":1,"start":8.24,"end":8.74},{"sentences":[{"text":"IT.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.153945192694664},{"text":"How are you doing today?","start":9.5199995,"end":10.82,"sentiment":"neutral","sentiment_score":0.1926027089357376}],"sentiment":"neutral","sentiment_score":0.18615978956222534,"channel":0,"num_words":6,"start":8.32,"end":10.82},{"sentences":[{"text":"Not bad, Ronald.","start":11.2,"end":12.16,"sentiment":"neutral","sentiment_score":0.257644459605217},{"text":"How are you?","start":12.16,"end":13.059999,"sentiment":"neutral","sentiment_score":0.21945240100224814}],"sentiment":"neutral","sentiment_score":0.23854843030373254,"channel":1,"num_words":6,"start":11.2,"end":13.059999},{"sentences":[{"text":"I'm doing wonderful.","start":13.565,"end":14.945,"sentiment":"positive","sentiment_score":0.7474096218744913},{"text":"Thank you for asking.","start":15.084999,"end":16.145,"sentiment":"positive","sentiment_score":0.6750476062297821},{"text":"And, Alan, I am not so sure if you can still remember the company because the last time that we touched base with you, it was February of this year.","start":16.925,"end":25.185,"sentiment":"neutral","sentiment_score":-0.021409604946772257},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO to introduce our company and our services.","start":25.65,"end":35.03,"sentiment":"neutral","sentiment_score":0.0009368283596510688},{"text":"Name","start":35.89,"end":36.21,"sentiment":"neutral","sentiment_score":-0.03169110417366028}],"sentiment":"neutral","sentiment_score":0.06920845029995806,"channel":0,"num_words":62,"start":13.565,"end":36.21},{"sentences":[{"text":"Okay.","start":36.04,"end":36.44,"sentiment":"neutral","sentiment_score":-0.06581027805805206}],"sentiment":"neutral","sentiment_score":-0.06581027805805206,"channel":1,"num_words":1,"start":36.04,"end":36.44},{"sentences":[{"text":"of the","start":36.21,"end":36.45,"sentiment":"neutral","sentiment_score":-0.10484716296195984}],"sentiment":"neutral","sentiment_score":-0.10484716296195984,"channel":0,"num_words":2,"start":36.21,"end":36.45},{"sentences":[{"text":"I","start":36.44,"end":36.6,"sentiment":"neutral","sentiment_score":-0.08329920470714569}],"sentiment":"neutral","sentiment_score":-0.08329920470714569,"channel":1,"num_words":1,"start":36.44,"end":36.6},{"sentences":[{"text":"company","start":36.45,"end":36.85,"sentiment":"neutral","sentiment_score":-0.1230056658387184}],"sentiment":"neutral","sentiment_score":-0.1230056658387184,"channel":0,"num_words":1,"start":36.45,"end":36.85},{"sentences":[{"text":"don't","start":36.6,"end":37.079998,"sentiment":"neutral","sentiment_score":-0.14600899815559387}],"sentiment":"neutral","sentiment_score":-0.14600899815559387,"channel":1,"num_words":1,"start":36.6,"end":37.079998},{"sentences":[{"text":"again,","start":36.85,"end":37.09,"sentiment":"neutral","sentiment_score":-0.14904288947582245}],"sentiment":"neutral","sentiment_score":-0.14904288947582245,"channel":0,"num_words":1,"start":36.85,"end":37.09},{"sentences":[{"text":"I","start":37.079998,"end":37.239998,"sentiment":"neutral","sentiment_score":-0.1738477498292923}],"sentiment":"neutral","sentiment_score":-0.1738477498292923,"channel":1,"num_words":1,"start":37.079998,"end":37.239998},{"sentences":[{"text":"it's","start":37.09,"end":37.59,"sentiment":"neutral","sentiment_score":-0.15831027925014496}],"sentiment":"neutral","sentiment_score":-0.15831027925014496,"channel":0,"num_words":1,"start":37.09,"end":37.59},{"sentences":[{"text":"don't I'm not","start":37.239998,"end":37.879997,"sentiment":"neutral","sentiment_score":-0.1703542321920395}],"sentiment":"neutral","sentiment_score":-0.1703542321920395,"channel":1,"num_words":3,"start":37.239998,"end":37.879997},{"sentences":[{"text":"cloud.","start":37.73,"end":38.23,"sentiment":"neutral","sentiment_score":-0.14477217197418213}],"sentiment":"neutral","sentiment_score":-0.14477217197418213,"channel":0,"num_words":1,"start":37.73,"end":38.23},{"sentences":[{"text":"with this company anymore.","start":37.879997,"end":39.18,"sentiment":"neutral","sentiment_score":-0.13844395987689495},{"text":"I exited","start":40.28,"end":41.019997,"sentiment":"neutral","sentiment_score":-0.08156191185116768}],"sentiment":"neutral","sentiment_score":-0.11948327720165253,"channel":1,"num_words":6,"start":37.879997,"end":41.019997},{"sentences":[{"text":"Alright.","start":40.754936,"end":41.254936,"sentiment":"neutral","sentiment_score":-0.04602297767996788}],"sentiment":"neutral","sentiment_score":-0.04602297767996788,"channel":0,"num_words":1,"start":40.754936,"end":41.254936},{"sentences":[{"text":"the company.","start":41.079998,"end":41.739998,"sentiment":"neutral","sentiment_score":-0.0379483588039875},{"text":"Okay.","start":41.879997,"end":42.199997,"sentiment":"neutral","sentiment_score":-0.04560774937272072},{"text":"Sorry about that.","start":42.199997,"end":43.26,"sentiment":"neutral","sentiment_score":-0.1251101940870285},{"text":"Okay.","start":44.12,"end":44.62,"sentiment":"neutral","sentiment_score":0.0018767109140753744}],"sentiment":"neutral","sentiment_score":-0.07070833404681512,"channel":1,"num_words":7,"start":41.079998,"end":44.62},{"sentences":[{"text":"Alright.","start":44.994938,"end":45.234936,"sentiment":"neutral","sentiment_score":0.04780071973800659}],"sentiment":"neutral","sentiment_score":0.04780071973800659,"channel":0,"num_words":1,"start":44.994938,"end":45.234936},{"sentences":[{"text":"Thanks.","start":45.024876,"end":45.524876,"sentiment":"neutral","sentiment_score":0.12728916108608246}],"sentiment":"neutral","sentiment_score":0.12728916108608246,"channel":1,"num_words":1,"start":45.024876,"end":45.524876},{"sentences":[{"text":"Okay.","start":45.234936,"end":45.734936,"sentiment":"neutral","sentiment_score":0.02512602135539055},{"text":"No.","start":46.114937,"end":46.35494,"sentiment":"neutral","sentiment_score":-0.01662079244852066}],"sentiment":"neutral","sentiment_score":0.004252614453434944,"channel":0,"num_words":2,"start":45.234936,"end":46.35494},{"sentences":[{"text":"Bye.","start":46.304874,"end":46.804874,"sentiment":"neutral","sentiment_score":0.006641694810241461}],"sentiment":"neutral","sentiment_score":0.006641694810241461,"channel":1,"num_words":1,"start":46.304874,"end":46.804874},{"sentences":[{"text":"No.","start":46.35494,"end":46.51494,"sentiment":"neutral","sentiment_score":-0.00768614374101162},{"text":"No worries.","start":46.51494,"end":47.17494,"sentiment":"neutral","sentiment_score":0.022470971569418907},{"text":"Thank you now.","start":47.234936,"end":47.879936,"sentiment":"neutral","sentiment_score":0.1839491749803225}],"sentiment":"neutral","sentiment_score":0.09818388738979895,"channel":0,"num_words":6,"start":46.35494,"end":47.879936}]},"summary":{"result":"success","short":"An IT representative named Ronald calls a company called Nalin to introduce their services and arrange a meeting with the CTO. The company representative, Alan, is unsure if he remembers the meeting from the previous year and apologizes for not remembering the name of the company. The meeting is brief and ends with the representative thanking the company and saying goodbye."},"intents":{"segments":[{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO to introduce our company and our services. Name Okay.","start_word":60,"end_word":85,"intents":[{"intent":"Arrange meeting","confidence_score":0.034806367}]},{"text":"I exited Alright. the company. Okay.","start_word":102,"end_word":107,"intents":[{"intent":"Exit company","confidence_score":0.674345}]}]},"sentiments":{"segments":[{"text":"Ronald Yeah. Good afternoon. Nalin, it's, Ronald from Cloud Solution speaking. IT. How are you doing today? Not bad, Ronald. How are you?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.20307928323745728},{"text":"I'm doing wonderful. Thank you for asking.","start_word":23,"end_word":29,"sentiment":"positive","sentiment_score":0.7117137908935547},{"text":"And, Alan, I am not so sure if you can still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO to introduce our company and our services. Name Okay. of the I company don't again, I it's don't I'm not cloud. with this company anymore. I exited Alright. the company. Okay. Sorry about that. Okay. Alright. Thanks. Okay. No. Bye. No. No worries. Thank you now.","start_word":30,"end_word":122,"sentiment":"neutral","sentiment_score":-0.03415459021925926}],"average":{"sentiment":"neutral","sentiment_score":0.06019099023607042}}}}