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for calling TrainSmart Australia, Australia's leading training provider. Please note, all calls are recorded for quality assurance and training purposes. If you do not wish for your call to be recorded, please let us know when we connect you through. To direct your inquiry to the right team member, please choose from the following options. Press 1 if you're interested in a course and wish to speak to our career adviser for more information.\n\nPress 2 if you're a continuing student and wish to speak to student support. Press 3 if you have an inquiry about the status of your current course enrollment. Press 4 if you have any questions about work placement, or press 5 if you have an inquiry about your fees or payment plan. To hear the menu options again, press hash. We are sorry.\n\nThere is no one available to take your call. Please record your message after the tone.","paragraphs":[{"sentences":[{"text":"You for calling TrainSmart Australia, Australia's leading training provider.","start":0.16,"end":4.02,"sentiment":"neutral","sentiment_score":0.22057101875543594},{"text":"Please note, all calls are recorded for quality assurance and training purposes.","start":4.64,"end":8.5,"sentiment":"neutral","sentiment_score":-0.12829696324964365},{"text":"If you do not wish for your call to be recorded, please let us know when we connect you through.","start":9.04,"end":13.335,"sentiment":"neutral","sentiment_score":-0.2826410695910454},{"text":"To direct your inquiry to the right team member, please choose from the following options.","start":14.455,"end":18.715,"sentiment":"neutral","sentiment_score":0.08283159571389358},{"text":"Press 1 if you're interested in a course and wish to speak to our career adviser for more information.","start":20.215,"end":25.115,"sentiment":"neutral","sentiment_score":0.07122959039713207}],"sentiment":"neutral","sentiment_score":-0.03481879505018393,"num_words":75,"start":0.16,"end":25.115},{"sentences":[{"text":"Press 2 if you're a continuing student and wish to speak to student support.","start":26.055,"end":30.220001,"sentiment":"neutral","sentiment_score":0.023758511192032268},{"text":"Press 3 if you have an inquiry about the status of your current course enrollment.","start":31.32,"end":35.5,"sentiment":"neutral","sentiment_score":0.0503501361856858},{"text":"Press 4 if you have any questions about work placement, or press 5 if you have an inquiry about your fees or payment plan.","start":36.440002,"end":43.965,"sentiment":"neutral","sentiment_score":0.052441603814562164},{"text":"To hear the menu options again, press hash.","start":44.665,"end":47.405,"sentiment":"neutral","sentiment_score":-0.00660862447693944},{"text":"We are sorry.","start":81.91488,"end":82.714874,"sentiment":"negative","sentiment_score":-0.4486645261446635}],"sentiment":"neutral","sentiment_score":0.014806361199589446,"num_words":64,"start":26.055,"end":82.714874},{"sentences":[{"text":"There is no one available to take your call.","start":82.714874,"end":84.97488,"sentiment":"negative","sentiment_score":-0.6363100608189901},{"text":"Please record your message after the tone.","start":85.034874,"end":87.214874,"sentiment":"neutral","sentiment_score":-0.2417270349604743}],"sentiment":"negative","sentiment_score":-0.4636799870058894,"num_words":16,"start":82.714874,"end":87.214874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You for calling TrainSmart Australia, Australia's leading training provider. Please note, all calls are recorded for quality assurance and training purposes. If you do not wish for your call to be recorded, please let us know when we connect you through. To direct your inquiry to the right team member, please choose from the following options. Press 1 if you're interested in a course and wish to speak to our career adviser for more information.\n\nPress 2 if you're a continuing student and wish to speak to student support. Press 3 if you have an inquiry about the status of your current course enrollment. Press 4 if you have any questions about work placement, or press 5 if you have an inquiry about your fees or payment plan. To hear the menu options again, press hash. We are sorry.\n\nThere is no one available to take your call. Please record your message after the tone.","paragraphs":[{"sentences":[{"text":"You for calling TrainSmart Australia, Australia's leading training provider.","start":0.16,"end":4.02,"sentiment":"neutral","sentiment_score":0.22057101875543594},{"text":"Please note, all calls are recorded for quality assurance and training purposes.","start":4.64,"end":8.5,"sentiment":"neutral","sentiment_score":-0.12829696324964365},{"text":"If you do not wish for your call to be recorded, please let us know when we connect you through.","start":9.04,"end":13.335,"sentiment":"neutral","sentiment_score":-0.2826410695910454},{"text":"To direct your inquiry to the right team member, please choose from the following options.","start":14.455,"end":18.715,"sentiment":"neutral","sentiment_score":0.08283159571389358},{"text":"Press 1 if you're interested in a course and wish to speak to our career adviser for more information.","start":20.215,"end":25.115,"sentiment":"neutral","sentiment_score":0.07122959039713207}],"sentiment":"neutral","sentiment_score":-0.03481879505018393,"channel":1,"num_words":75,"start":0.16,"end":25.115},{"sentences":[{"text":"Press 2 if you're a continuing student and wish to speak to student support.","start":26.055,"end":30.220001,"sentiment":"neutral","sentiment_score":0.023758511192032268},{"text":"Press 3 if you have an inquiry about the status of your current course enrollment.","start":31.32,"end":35.5,"sentiment":"neutral","sentiment_score":0.0503501361856858},{"text":"Press 4 if you have any questions about work placement, or press 5 if you have an inquiry about your fees or payment plan.","start":36.440002,"end":43.965,"sentiment":"neutral","sentiment_score":0.052441603814562164},{"text":"To hear the menu options again, press hash.","start":44.665,"end":47.405,"sentiment":"neutral","sentiment_score":-0.00660862447693944},{"text":"We are sorry.","start":81.91488,"end":82.714874,"sentiment":"negative","sentiment_score":-0.4486645261446635}],"sentiment":"neutral","sentiment_score":0.014806361199589446,"channel":1,"num_words":64,"start":26.055,"end":82.714874},{"sentences":[{"text":"There is no one available to take your call.","start":82.714874,"end":84.97488,"sentiment":"negative","sentiment_score":-0.6363100608189901},{"text":"Please record your message after the tone.","start":85.034874,"end":87.214874,"sentiment":"neutral","sentiment_score":-0.2417270349604743}],"sentiment":"negative","sentiment_score":-0.4636799870058894,"channel":1,"num_words":16,"start":82.714874,"end":87.214874}]},"summary":{"result":"success","short":"The representative from TrainSmart Australia, Australia's leading training provider, provides callers with options to direct their inquiry to the right team member. They also offer menu options for continuing students to speak to specific teams or inquiries about enrollment status or fees or payment plans. However, there is no one available to take the call, so callers are directed to leave a message."},"intents":{"segments":[{"text":"Press 1 if you're interested in a course and wish to speak to our career adviser for more information. Press 2 if you're a continuing student and wish to speak to student support. Press 3 if you have an inquiry about the status of your current course enrollment. Press 4 if you have any questions about work placement, or press 5 if you have an inquiry about your fees or payment plan.","start_word":56,"end_word":127,"intents":[{"intent":"Guide callers to resources","confidence_score":0.00030161897}]}]},"sentiments":{"segments":[{"text":"You for calling TrainSmart Australia, Australia's leading training provider. Please note, all calls are recorded for quality assurance and training purposes. If you do not wish for your call to be recorded, please let us know when we connect you through. To direct your inquiry to the right team member, please choose from the following options. Press 1 if you're interested in a course and wish to speak to our career adviser for more information. Press 2 if you're a continuing student and wish to speak to student support. Press 3 if you have an inquiry about the status of your current course enrollment. Press 4 if you have any questions about work placement, or press 5 if you have an inquiry about your fees or payment plan. To hear the menu options again, press hash.","start_word":0,"end_word":135,"sentiment":"neutral","sentiment_score":0.0071283504366874695},{"text":"We are sorry. There is no one available to take your call.","start_word":136,"end_word":147,"sentiment":"negative","sentiment_score":-0.5842291712760925},{"text":"Please record your message after the tone.","start_word":148,"end_word":154,"sentiment":"neutral","sentiment_score":-0.24487510323524475}],"average":{"sentiment":"neutral","sentiment_score":-0.04763246089854139}}}}