{"metadata":{"transaction_key":"deprecated","request_id":"019eaeee-0df6-70f0-b4f1-2f3f3ab65e94","sha256":"7e9d856fbf64207ee4208547e98c34274333dd564dd40f41a3c3c155f47fa9dc","created":"2026-06-10T00:28:18.155Z","duration":8.783937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":49,"output_tokens":49},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":49,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Jamie from Plantation Homes, Henley Properties. Please leave a message after the tone, and I'll get back to you as soon as I can. Thanks, and have a great day.","confidence":0.99902344,"words":[{"word":"hi","start":0.79999995,"end":1.04,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.09497734159231186},{"word":"you've","start":1.04,"end":1.28,"confidence":0.99853516,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.10788102447986604},{"word":"called","start":1.28,"end":1.52,"confidence":0.99902344,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.05656317248940468},{"word":"jamie","start":1.52,"end":1.8399999,"confidence":0.98095703,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.05276104807853699},{"word":"from","start":1.8399999,"end":2.08,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1710662692785263},{"word":"plantation","start":2.08,"end":2.56,"confidence":0.9916992,"punctuated_word":"Plantation","sentiment":"neutral","sentiment_score":0.12921302020549774},{"word":"homes","start":2.56,"end":2.8799999,"confidence":0.7458496,"punctuated_word":"Homes,","sentiment":"neutral","sentiment_score":0.09495341777801514},{"word":"henley","start":2.8799999,"end":3.1999998,"confidence":0.96777344,"punctuated_word":"Henley","sentiment":"neutral","sentiment_score":0.08936378359794617},{"word":"properties","start":3.1999998,"end":3.6999998,"confidence":0.9909668,"punctuated_word":"Properties.","sentiment":"neutral","sentiment_score":0.0737147107720375},{"word":"please","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.008039981126785278},{"word":"leave","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.02425913512706757},{"word":"a","start":4.3199997,"end":4.48,"confidence":0.9633789,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.000027820467948913578},{"word":"message","start":4.48,"end":4.88,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.03266590088605881},{"word":"after","start":4.88,"end":5.2,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.014833904802799225},{"word":"the","start":5.2,"end":5.2799997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02216489613056183},{"word":"tone","start":5.2799997,"end":5.68,"confidence":0.9719238,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":0.0026770085096359253},{"word":"and","start":5.68,"end":5.8399997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05238455533981323},{"word":"i'll","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0810072124004364},{"word":"get","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0619233101606369},{"word":"back","start":6.16,"end":6.24,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.08227182924747467},{"word":"to","start":6.24,"end":6.3999996,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1017618328332901},{"word":"you","start":6.3999996,"end":6.48,"confidence":0.98291016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14999455213546753},{"word":"as","start":6.48,"end":6.56,"confidence":0.7788086,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08491985499858856},{"word":"soon","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.1136995181441307},{"word":"as","start":6.72,"end":6.8799996,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.09815346449613573},{"word":"i","start":6.8799996,"end":6.96,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.19067642092704773},{"word":"can","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.16340474784374237},{"word":"thanks","start":7.2,"end":7.44,"confidence":0.9736328,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.8194963932037354},{"word":"and","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.7394437193870544},{"word":"have","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.78515625},{"word":"a","start":7.8399997,"end":7.9199996,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.8321427702903748},{"word":"great","start":7.9199996,"end":8.08,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8605367541313171},{"word":"day","start":8.08,"end":8.58,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5221000909805298}],"paragraphs":{"transcript":"\nHi. You've called Jamie from Plantation Homes, Henley Properties. Please leave a message after the tone, and I'll get back to you as soon as I can. Thanks, and have a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.09497734159231186},{"text":"You've called Jamie from Plantation Homes, Henley Properties.","start":1.04,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.09693955583497882},{"text":"Please leave a message after the tone, and I'll get back to you as soon as I can.","start":3.84,"end":7.2,"sentiment":"neutral","sentiment_score":0.06416001502010557},{"text":"Thanks, and have a great day.","start":7.2,"end":8.58,"sentiment":"positive","sentiment_score":0.7598126629988352}],"sentiment":"neutral","sentiment_score":0.19952272838263801,"num_words":33,"start":0.79999995,"end":8.58}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Jamie from Plantation Homes, Henley Properties. Please leave a message after the tone, and I'll get back to you as soon as I can. Thanks, and have a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.09497734159231186},{"text":"You've called Jamie from Plantation Homes, Henley Properties.","start":1.04,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.09693955583497882},{"text":"Please leave a message after the tone, and I'll get back to you as soon as I can.","start":3.84,"end":7.2,"sentiment":"neutral","sentiment_score":0.06416001502010557},{"text":"Thanks, and have a great day.","start":7.2,"end":8.58,"sentiment":"positive","sentiment_score":0.7598126629988352}],"sentiment":"neutral","sentiment_score":0.19952272838263801,"channel":1,"num_words":33,"start":0.79999995,"end":8.58}]},"summary":{"result":"success","short":"Hi. You've called Jamie from Plantation Homes, Henley Properties. Please leave a message after the tone, and I'll get back to you as soon as I can. Thanks, and have a great day."},"intents":{"segments":[{"text":"Thanks, and have a great day.","start_word":27,"end_word":32,"intents":[{"intent":"Leave message","confidence_score":0.6438241}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Jamie from Plantation Homes, Henley Properties. Please leave a message after the tone, and I'll get back to you as soon as I can.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":0.07851976901292801},{"text":"Thanks, and have a great day.","start_word":27,"end_word":32,"sentiment":"positive","sentiment_score":0.8058331608772278}],"average":{"sentiment":"neutral","sentiment_score":0.21210795032734775}}}}